Table Of Contents

Managing Network Settings in Cisco Unity 8.x

Overview of Network Settings in Cisco Unity 8.x

Managing Dialing Domain Options in Cisco Unity 8.x

Determining AMIS Schedules in Cisco Unity 8.x

Managing Network Settings in Cisco Unity 8.x

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See the following sections in this chapter:

•Overview of Network Settings in Cisco Unity 8.x

•Managing Dialing Domain Options in Cisco Unity 8.x

•Determining AMIS Schedules in Cisco Unity 8.x

Overview of Network Settings in Cisco Unity 8.x

You use the network settings to set up and administer Cisco Unity for networking with other Cisco Unity servers and other voice messaging systems. The term networking has a broad definition and encompasses the following ideas:

•Subscribers associated with one Cisco Unity server can use the phone to send voice messages to:

–Subscribers associated with another Cisco Unity server.

–Individuals who use a voice messaging system other than Cisco Unity.

–Individuals with access to a computer connected to the Internet.

•Unidentified callers can find any subscriber in the phone directory and leave a voice message. Depending on the phone system and network configuration, unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone, even to the phone of a subscriber who is not associated with the local server.

Cisco Unity provides the following networking options:

•Digital Networking—Allows messaging among multiple Cisco Unity servers connected to a single, global directory. The message transport agent (MTA) is the message transport mechanism between servers. You use this option when the Cisco Unity servers access a shared voice mail directory.

•Internet Subscribers—Allows messaging between Cisco Unity subscribers and individuals with access to a computer connected to the Internet.

•AMIS Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the AMIS protocol.

•Bridge Networking—Allows messaging between a Cisco Unity system and an Octel system on an Octel analog network by using the Cisco Unity Bridge.

•VPIM Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the VPIM protocol.

No matter which networking option you use, you always customize the primary location settings for your Cisco Unity server. When setting up Cisco Unity to communicate with another voice messaging system, you also need to create a delivery location on your local Cisco Unity server that corresponds to the other voice messaging system.

For more information about networking, see the Networking Guide for Cisco Unity. For more information about Bridge Networking, see the Networking Guide for Cisco Unity Bridge. Both guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Managing Dialing Domain Options in Cisco Unity 8.x

The dialing domain options allow you to enable the following features for networked Cisco Unity servers that belong to the same dialing domain:

•Cross-server log on. Cross-server log on allows you to provide subscribers with one number that they can call to log on to Cisco Unity from outside the organization. Subscribers call the pilot number for one Cisco Unity server and are transferred to the applicable home Cisco Unity server to log on.

Note that the intended use of this feature is limited to subscribers calling in from outside your organization, and that:

–Subscriber phones must still forward calls to the Cisco Unity server that is home to the subscriber.

–When calling from their extensions, subscribers should still dial the number of their home Cisco Unity server. If subscriber phones have a "Messages" or a speed-dial button that dials the number to access Cisco Unity, the buttons must still be configured to call the Cisco Unity server that is home to the subscriber.

•The transfer method for calls transferred from the automated attendant and directory handlers to Cisco Unity subscribers on other Cisco Unity servers. You choose one of the following transfer methods:

–Release Calls to the Phone System

–Cross-Server Transfer

•The transfer method for live reply calls to Cisco Unity subscribers on other Cisco Unity servers. This allows subscribers to reply to messages from Cisco Unity subscribers on another Cisco Unity server by calling them. Note that whether subscribers have access to the live reply feature is controlled by the class of service message settings. You choose one of the following transfer methods for the live reply call:

–Release Calls to the Phone System

–Cross-Server Live Reply

Determining AMIS Schedules in Cisco Unity 8.x

The AMIS schedule and the AMIS restriction table together determine when outgoing AMIS calls are made. If a delivery number for an outgoing AMIS message is allowed by the AMIS restriction table, the message is sent immediately—the schedule settings do not apply. If the delivery number is not allowed by the AMIS restriction table, the schedule determines when the message is sent. Therefore, the schedule determines when messages are sent for delivery numbers that are disallowed by the AMIS restriction table.

Cisco Unity batches messages to a delivery location, with a maximum of nine messages per batch. If an AMIS transmission is in progress when the schedule becomes inactive, the transmission of the entire batch of messages is completed. However, any other messages remaining in the queue, but not in the batch that was in the process of being transmitted, are queued until the next active time in the schedule. Queued messages are placed in the UAmis mailbox.

Because the transmission of AMIS messages may tie up voice ports for long periods of time, you may want to schedule outgoing AMIS calls during closed hours or at times when Cisco Unity is not processing many calls. Additionally, if most or all of your AMIS delivery numbers are long distance, you may want to schedule the AMIS calls when the long distance phone rates are lower.