Table Of Contents
Release Notes for Spoken Commands in Cisco Unity 5.0(1)
Spoken Commands Considerations
Spoken Commands Are Not Available for All Cisco Unity Options
Subscribers Are Unable to Use Spoken Commands For the Dropped Call Recovery Feature
Subscribers Are Unable to Use Spoken Commands to Edit List of Message Recipients
Subscribers Are Unable to Use Spoken Commands to Specify Future Delivery Date and Time
Subscribers Are Unable to Use Spoken Commands to Empty the Deleted Items Folder
Subscribers May Use Spoken Commands to Access Undefined or Restricted Conversation Menus
Release Notes for Spoken Commands in Cisco Unity 5.0(1)
Published June 15, 2007
These release notes contain configuration and end-user instructions, limitations and restrictions, and open and resolved caveats for the Spoken Commands feature in Cisco Unity 5.0(1).
See the following sections in this release note for information about configuring and using the Spoken Commands feature:
About Spoken Commands
The Spoken Commands feature enables subscribers using the Press-or-Say input style to say the name of a menu option, as an alternative to pressing the touchtone key or saying the key number that corresponds to the menu option. For example, instead of saying "Three" or pressing the three touchtone key to delete a message, subscribers can now also say "Delete." Subscribers who do not have the Press-or-Say input style enabled may only press touchtone keys to respond to menu options.
The standard and custom conversation versions support spoken commands. Spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, subscribers must still press or say the name of the applicable touchtone key. See the "Spoken Commands List" section for the full list of the spoken commands supported.
To use spoken commands, subscribers must have both voice recognition and the Press-or-Say input style enabled. See the "Enabling Spoken Commands" section for more information on enabling this feature.
Tip
See the following documents for additional information on using voice recognition:
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Enabling Spoken Commands
The Spoken Commands feature requires subscribers to have both voice recognition and the Press-or-Say input style enabled. See the "Managing Voice-Recognition Features" chapter in the System Administration Guide for Cisco Unity for more information on enabling both of these features.
You use the Advanced Settings Tool to enable spoken commands for users with the Press-or-Say input style enabled. See the "To Enable the Spoken Commands Feature" procedure for steps on enabling this feature.
To Enable the Spoken Commands Feature
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Using Spoken Commands
After you log on to Cisco Unity, you hear "Voice ready." If voice recognition resources are unavailable, you do not hear this prompt and you cannot use spoken commands for the duration of your call. If you want to use voice recognition, hang up and try again in a few moments.
See the "Spoken Commands List" section for a list of the spoken commands supported. Note that spoken commands are available only for options from the Main menu and when listening to or sending voice messages. To access other parts of the conversation, such as Greetings and Personal Settings under the Setup menu, you must still press or say the name of the applicable touchtone key.
If you are not comfortable saying the menu options or you are in a situation where your commands are not recognized by the system (for example, you are on a mobile phone where there is background noise), you can press keys to choose menu options. Or, you can choose to turn off the Press-or-Say phone input style, or temporarily disable this feature on a per-call basis. Once this input style is turned off, spoken commands are not available and you must press keys to choose menu options. If you temporarily disable the Press-or-Say input style, it is available again the next time you log on to Cisco Unity. For information on disabling the Press-or-Say input style, see the "Using the Press-or-Say Phone Input Style" chapter in the User Guide for the Cisco Unity Phone Interface.
Spoken Commands Considerations
This section describes considerations for users who primarily use spoken commands with Cisco Unity:
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This Continue Adding Names setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.
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The New Messages Automatically setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.
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The Ask Me to Confirm Deletions of New and Saved Messages setting is located on the Advanced Settings page of the Cisco Personal Communications Assistant. See the "Changing Advanced Settings" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting. If you choose to delete this setting, it is recommended that you choose to move deleted messages to the Deleted Items folder, rather than be permanently deleted.
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The Streamlined Send setting is located on the Phone Menu page of the Cisco Personal Communications Assistant. See the "Changing Your Phone Menu Preferences" chapter of the User Guide for the Cisco Unity Assistant for more information on changing this setting.
Spoken Commands List
This section lists the voice commands available to subscribers when the Press-or-Say input style is enabled.
Main Menu
While listening to the Main menu, say:
Message Type Menu
If subscribers have the Message Type menu enabled, subscribers may say the following spoken commands from the New Messages Message Type menu.
Play new voice messages
Voice Mail
Play new e-mail messages
Play new faxes
Faxes
Play new receipts
Receipts
Play all new messages
All messages
Return to Main menu
Cancel, Exit
Send Message Menu
Send Message menu options are provided for the:
Streamlined Send Menu
Standard Send Menu
During Message Playback
While listening to messages, you can use spoken commands that correspond to options on the After Message menu; however, Cisco Unity does not recognize spoken options for adjusting message speed and volume. See the "After Message Menu" section for this list of available spoken commands.
After Message Menu
While listening to the After Message menu, say:
Limitations and Restrictions
Spoken Commands Are Not Available for All Cisco Unity Options
Spoken commands are not available for the following Cisco Unity options:
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Subscribers Are Unable to Use Spoken Commands For the Dropped Call Recovery Feature
If subscribers inadvertently disconnect while listening to or sending messages, the Dropped Call Recovery allows them to call back into Cisco Unity within a specified period of time and resume the activity without losing their place. When calling back into Cisco Unity, subscribers are unable to use spoken commands to confirm that they want to continue with listening to or sending messages. Instead, subscribers must press or say the applicable touchtone key.
Subscribers Are Unable to Use Spoken Commands to Edit List of Message Recipients
When sending messages, subscribers are able to use spoken commands to hear a list of message recipients but they are unable to use spoken commands to add or remove names from this list. Instead, subscribers must press or say the name of the applicable touchtone key.
Subscribers Are Unable to Use Spoken Commands to Exit from Addressing Messages With the Continuous Add Setting Enabled
When addressing messages with the Continue Adding Names setting enabled, subscribers are unable to use spoken commands to exit from addressing the list. Instead, subscribers should press the # key or say "pound" to exit this function and continue with sending the message.
Subscribers Are Unable to Use Spoken Commands to Specify Future Delivery Date and Time
It is not possible for subscribers to use spoken commands to set a future delivery date and time. Instead subscribers should press or say the applicable touchtone keys that correspond to the date and time.
Subscribers Are Unable to Use Spoken Commands to Empty the Deleted Items Folder
It is not possible for subscribers to use spoken commands to permanently delete messages in the Deleted Items folder. Instead, subscribers should press or say the applicable touchtone key.
Subscribers May Use Spoken Commands to Access Undefined or Restricted Conversation Menus
Subscribers who are assigned to a Custom Key Map conversation may still use spoken commands to access undefined or restricted conversation menus. For example, if the conversation is customized to remove Setup Options, subscribers will not be able to press or say "Four" for this option, but they will be able to still say "Setup Options" to access this menu.
Caveats
You can find the latest caveat information for the Spoken Commands feature in Cisco Unity 5.0(1)—in addition to caveats of any severity for any release—by using Bug Toolkit, an online tool available for customers to query defects according to their own needs. Bug Toolkit is available at http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl.
Note
This section contains caveat information for the Spoken Commands feature in Cisco Unity 5.0(1) only. Release notes for all versions of Cisco Unity are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.
Open Caveats—Release 5.0(1)
Click a link in the Caveat Number column to view the latest information on the caveat in Bug Toolkit. (Caveats are listed in order by caveat number.)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2007 Cisco Systems, Inc. All rights reserved.
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