The name of the subscriber for whom the report was generated.
Alias
The subscriber short name.
Location
The Cisco Unity location.
Domain
The name of the Active Directory domain in which the Active Directory account for a subscriber appears. This field contains no data when the report is run on a Domino mailstore.
Billing ID
The billing ID of a subscriber.
Class of Service (COS)
The class of service assigned to a subscriber.
Extension
The primary phone extension assigned to a subscriber.
Alternate extensions are not listed.
Inbox Size
The total size, in kilobytes, of all e-mail, voice, and fax messages stored for the subscriber.
Subscriber Message Activity Report
Table 12-2 Subscriber Message Activity Report
Field
Definition
Date and Time
The date and time that the subscriber took action on the message.
Source
Either the computer or the phone that generated the message activity.
Action Taken in Response to Message
The activity that took place in regards to voice messages (for example, New Message, Message Read, Save, Delete, Mark New, Login, and Logoff).
The actions MWI On Requested and MWI On Completed indicate, respectively, that Cisco Unity sent a request to the phone system to turn on the MWI and received a request-completed confirmation. In cases where the phone system does not provide a confirmation, Cisco Unity assumes the request was successful.
Number of New Messages
The number of new voice messages in the subscriber mailbox.
Sender's Name and DTMF
The name and extension of the message sender, if known.
Date and Time Message Arrived
The date and time that the message arrived in the mailbox.
Dial Out Number
The number to which a message notification was sent.
Dial Out Result
The result of the outgoing call for the message notification. Possible results include:
•Busy—The dialed number was busy.
•Connected—The called party answered the phone.
•Failure—The call failed.
•Port Disabled—All ports for outgoing calls were disabled.
•Port Unavailable—No ports were available for the outgoing call.
•RNA (Ring No Answer)—The dialed number did not answer.
•Release—The result is unknown. This typically happens for notifications sent to pagers.
•Unknown—The result is unknown.
Distribution Lists Report
Table 12-3 Distribution Lists Report
Field
Definition
Creation Date
The date that the public distribution list was created.
List Alias
The short name of the public distribution list.
Count
The number of subscribers and other public distribution lists that are members of the public distribution list.
Distribution List Name
The name of the public distribution list.
Owner First and Last Name
The subscriber or public distribution list that owns the public distribution list.
If the List All Members check box is checked, this column also includes the names of subscribers and other public distribution lists that are members of the public distribution list.
Member List
This column is not used.
Failed Login Report
Table 12-4 Failed Login Report—Subscribers
Field
Definition
Subscriber/User Name
The display name of the subscriber whose account experienced the failed logon.
Note that the select option to choose a subscriber is not supported for this release.
Alias
The short name of the subscriber whose account experienced the failed logon.
Caller ID (Phone Number Called From)
The calling number, if known, from which the logon was attempted.
Subscriber DTMF
The unique DTMF access code that callers dial to access this account.
Date and Time
The date and time of the failed logon.
Maximum Failures Exceeded
Whether the failed logon exceeded the maximum number allowed; if so, the account is locked.
Failure Number
A running total of failed logons by subscriber or by day, depending on how the report is sorted.
Source
Indicates either Standard when a subscriber uses normal Cisco Unity password security, or Enhanced when a subscriber uses enhanced phone security to log on.
The Failed Login report also includes the following information about failed Cisco Unity Administrator logons:
Table 12-5 Failed Login Report—Administrators
Field
Definition
User Name
The logon name assigned to the subscriber.
Computer
The name of the workstation, if known, from which a subscriber attempted to log on.
User Domain
The name of the Active Directory domain in which the Active Directory account for a subscriber appears.
Event ID
The Windows event ID that was generated when the logon failed.
Date and Time
The date and time of the failed logon.
Failure Number
A running total of failed logons by subscriber or by day, depending on how the report is sorted.
Transfer Billing Report
Table 12-6 Transfer Billing Report
Field
Definition
Name
The name of the Cisco Unity entity (such as subscriber, call handler, or interview handler) from which the call was transferred.
Extension
The extension of the Cisco Unity entity (such as subscriber, call handler, or interview handler) from which the call was transferred.
Billing ID
The billing ID of the Cisco Unity subscriber from which the call was transferred.
If the Cisco Unity billing ID for a subscriber is blank (the Billing ID field on the Subscribers > Account screen), then 0 (zero) is listed as the value for this field on the report.
Note that other entities from which calls are transferred, such as call handlers, directory handlers, and interview handlers, do not have billing IDs.
Date
The date that the transfer occurred.
Time
The time that the transfer occurred.
Dialed Number
The number that the call was transferred to.
Transfer Result
The result of the call. Possible results include:
•Connected—The called party answered the phone.
•Busy—The dialed number was busy.
•RNA (Ring No Answer)—The dialed number did not answer.
•Released—The result is unknown.
Outcall Billing Report
Table 12-7 Outcall Billing Report
Field
Definition
Name
The name of the Cisco Unity entity (such as subscriber, call handler, or interview handler) that made the call.
Extension
The extension of the Cisco Unity entity (such as subscriber, call handler, or interview handler) that made the call.
Billing ID
The billing ID of the Cisco Unity subscriber from which the call was transferred.
If the Cisco Unity billing ID for a subscriber is blank (the Billing ID field on the Subscribers > Account screen), 0 (zero) is listed as the value for this field on the report.
Note that other entities from which calls are transferred, such as call handlers, directory handlers, and interview handlers, do not have billing IDs.
Time
The time that Cisco Unity made the call.
Delivery Device
The notification device that the message was sent to, which can be a home phone, work phone, spare phone, or pager. When the phone is used as the recording and playback device for the Media Master, the word "TRAP" (Telephone Record And Playback) is listed as the delivery device.
Dialed Number
The phone number of the delivery device.
Result
The result of the call. Possible results include:
•Busy—The dialed number was busy.
•Connected—The called party answered the phone.
•Failure—The call failed.
•Port Disabled—All ports for outgoing calls have been disabled.
•Port Unavailable—No ports were available for the outgoing call.
•RNA (Ring No Answer)—The dialed number did not answer.
•Release—The result is unknown. This typically happens for notifications sent to pagers.
•Unknown—The result is unknown.
Call Time (Seconds)
The length of the call, in seconds.
Administrative Access Activity Report
Table 12-8 Administrative Access Activity Report
Field
Definition
Date and Time
The date and time that the administrator created, deleted, or updated data for a Cisco Unity entity (such as subscriber, call handler, or interview handler).
Administrator's Short Name
The administrator short name.
Administrator's First and Last Name
The name of the administrator.
DTMF ID
The extension assigned to the administrator.
Administrative Action
Whether the administrator action created, updated, or deleted data for a Cisco Unity entity.
Object
The type of Cisco Unity entity (such as subscriber, call handler, or interview handler) that the administrator created, deleted, or updated.
Name
The name of the Cisco Unity entity (such as subscriber, call handler, or interview handler) that the administrator created, deleted, or updated.
Field (Property)
The name of the field from the page in the Cisco Unity Administrator that was changed in creating, updating, or deleting data for a Cisco Unity entity.
Value
The new value for the changed field.
Event Log Report
Table 12-9 Event Log Report
Field
Definition
Date and Time
The date and time that the event occurred.
Type
The Windows event type.
Source
The component that caused and logged the event.
Message (Msg) ID
The event ID.
Computer
The server on which the event occurred.
More Info
A message that contains additional information about the event.
Port Usage Report
Table 12-10 Port Usage Report
Field
Definition
Port Number
The Cisco Unity port number.
Unit of Time
The unit of time by which data is broken down for the time period that you specified in the Date Range. Depending on the length of the time period, data is broken down into hours, days, and weeks.
Date Range
The range of dates for which data is included.
Time
The specific hour or date(s) by which data is broken down for the time period that you specified in the Date Range.
Ports
The ports included in the report.
Number of Calls
The number of calls processed by the port per hour, day, or week for the time period specified.
Length of Calls
The total length, in seconds, of all calls on the port per hour, day, or week for the time period specified.
Average Length of Calls
The average length, in seconds, of all calls on the port per hour, day, or week for the time period specified.
Percent Utilization
The percentage of available time that a port was in use per hour, day, or week.
Note that we recommend that the value of Percent Utilization not exceed 80 percent of the ports used for incoming calls during peak usage.
Average Calls Per Hour
The average number of calls per hour for each port.
Average Calls Per Day
The average number of calls per day for each port. This information is provided only on the row that contains the summary for the week.
System Configuration Report
Table 12-11 System Configuration Report
Field
Definition
Serial Number
This field is not applicable to the current version of the report.
OEM Code
This field is not applicable to the current version of the report.
Product
The name of the software product and version number.
Number of Voice Ports
The number of voice ports licensed for the Cisco Unity system.
Languages
The number of language licenses.
Available Licenses and Total Licenses
The available and total number of Cisco Unity licensed features, such as Digital Networking. Note that the presence or absence of the AMIS feature is not listed on this report.
Leading Silence for Recordings
The length of silence, in seconds, allowed at the beginning of a recording. When the leading silence is longer than specified, Cisco Unity stops recording and discards the recording.
Trailing Silence for Short and Long Recordings
The length of silence, in seconds, allowed at the end of recordings that are 30 seconds or less and of recordings that are more than 30 seconds. When the trailing-silence limit is reached, Cisco Unity assumes the recording is finished and stops recording.
Minimum Length for a Recording
The minimum length of a recording, in seconds. When a recording is shorter than the minimum length, it is discarded.
Computer and Windows Domain Name
The Cisco Unity server name on the network and the name of the Active Directory domain to which the Cisco Unity server belongs.
Total Hard Drive Space, Total Used Hard Drive Space, and Total Free Space
The total size of all hard disks, the total amount of space in use, and the total free space on the Cisco Unity server.
Additional Settings
The report contains additional information about the Cisco Unity server and software, such as integration type, Cisco Unity Assistant licensing, and the Text to Speech engine.
Unresolved References Report
Table 12-12 Unresolved References Report
Field
Definition
Handler Name
The name of the unresolved handler.
Handler/Access ID
The extension (if any) associated with the handler.
Handler Type
The type of handler found to be in an unresolved state. The type can include call handlers, interview handlers, the directory handler, or primary call handlers.
Owner
The owner of the handler.
Message Recipient
The message recipient associated with the handler.
Call Handler Traffic Report
Table 12-13 Call Handler Traffic Report
Field
Definition
Start Time
The specific hour or date(s) by which data is broken down for the time period that you specified in the Date Range.
Total Calls
The total number of calls routed to the call handler.
Method Callers Use to Exit a Call Handler
The total number of times each exit method is used by callers. Callers can exit a call handler by hanging up, pressing a one-key dialing option, dialing an extension that transfers the call to another call handler (or subscriber), or by being routed to another call handler (such as the Goodbye call handler) as specified by the after-greeting action.
Key
The number of calls in which the caller exited the call handler by pressing a one-key dialing option. The report includes a tally for each key.
DTMF ID
The number of calls in which the caller exited the call handler by dialing a valid extension to transfer to another call handler (or subscriber).
Invalid DTMF ID
The number of calls routed to the default Error call handler because the caller dialed an invalid extension.
After Greeting Action
The number of calls routed according to the after greeting action specified for the call handler.
Hang-Up
The number of calls in which the caller exited the call handler by hanging up.
AMIS Out Traffic Report
Table 12-14 AMIS Out Traffic Report
Field
Definition
Submit Date and Time
The date and time that the message was delivered to the UAmis mail file. Note that the time may differ from actual delivery time because AMIS messages are transmitted in batches at scheduled times.
Importance (Urgency)
Indicates whether the subscriber marked the AMIS message "Urgent" before sending it to the destination node.
Sender's Primary Extension/Sender
The extension of the subscriber who sent the AMIS message to the destination node.
Target Device/Target Mailbox Delivery Number
The remote mailbox ID number of the AMIS message recipient.
Transmission Start Time
The date and time that Cisco Unity started the transmission of the AMIS message to the destination node.
Transmission Duration
The total number of seconds needed to transmit the AMIS message from one node to the other.
Delivery Status
"Sent OK" is specified for successful deliveries. Note that failed deliveries are not displayed on this report.
Total Transmission Time
The total transmission time for all AMIS messages sent, specified in seconds.
Total Messages Delivered Successfully
The total number of AMIS messages that were delivered within their specified delivery schedules.
Total Failed Messages
This data is not available in this release.
AMIS In Traffic Report
Table 12-15 AMIS In Traffic Report
Field
Definition
Start Reception/Transmission Receive Time
The date and time that Cisco Unity began receiving the transmission of the AMIS message.
Matching ID/Remote Sender ID
The remote mailbox ID number of the remote subscriber sending the AMIS message. If Cisco Unity cannot find a matching ID for the node that sent a message, this section in the report is left blank, and the delivery is reported as a failure in the Status column.
The extension of the subscriber for whom the AMIS message is intended. If Cisco Unity cannot find the subscriber extension in the directory, this section in the report is left blank, and the delivery is reported as a failure in the Status column.
Transmission Duration
The total number of seconds needed to transmit the AMIS message from one node to another.
Delivery Status
"Received OK" is specified for successful deliveries. Note that failed deliveries are not displayed on this report.
Port Number
The number of the port that received the AMIS message.
Total Transmission Time
The total transmission time for all AMIS messages that were received, specified in seconds.
Total Messages Received Successfully
The total number of AMIS messages that were received within their specified delivery schedules.
Busy—The dialed number was busy.