Table Of Contents
Setting Up an Avaya S8500/S8700 In-Band TIMG Integration with Cisco Unity
Task List to Create an Avaya S8500/S8700 In-Band TIMG Integration
Requirements
Programming the Phone System for an In-Band TIMG Integration with Cisco Unity
Setting Up the TIMG Units
Creating an Integration with the Phone System
Setting Up an Avaya S8500/S8700 In-Band TIMG Integration with Cisco Unity
For detailed instructions on setting up an Avaya S8500 or an Avaya S8700 phone system for an in-band TIMG integration with Cisco Unity, see the following sections in this chapter:
•
Task List to Create an Avaya S8500/S8700 In-Band TIMG Integration
•Requirements
•Programming the Phone System for an In-Band TIMG Integration with Cisco Unity
•Setting Up the TIMG Units
•Creating an Integration with the Phone System
Note Caller ID is supported for internal callers only. The Avaya S8500/S8700 phone system does not support caller ID for external callers.
Task List to Create an Avaya S8500/S8700 In-Band TIMG Integration
Before doing the following tasks to integrate Cisco Unity with the phone system by using the T1 Media Gateway (TIMG), confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide. If you are installing a new Cisco Unity server by using the applicable Cisco Unity installation guide, you may have already completed some of the following tasks.
1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the "Requirements" section.
2. Plan how the voice messaging ports will be used by Cisco Unity. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity."
3. Program the phone system and extensions for a serial integration with Cisco Unity. See the "Programming the Phone System for an In-Band TIMG Integration with Cisco Unity" section.
4. Set up the TIMG units for an in-band integration. See the "Setting Up the TIMG Units" section.
5. Create the integration. See the "Creating an Integration with the Phone System" section.
Caution Do not edit the phone configuration file (also known as the switch ini file) to customize this integration. If you change the settings in this file, the integration may not function correctly.
6. Test the integration. See Chapter 6, "Testing the Integration."
7. If you have a secondary server for Cisco Unity failover, integrate the secondary server. See Chapter 7, "Integrating a Secondary Server for Cisco Unity Failover with a TIMG Integration."
Requirements
The Avaya S8500/S8700 in-band TIMG integration supports configurations of the following components:
Phone System
•Avaya S8500/S8700 phone system.
•Software version Communication Manager 2.0.
•T1 digital trunk interface card.
•One or more TIMG units (media gateways).
•The voice messaging ports in the phone system connected by T1 digital lines (DS1 or "dry T1" digital lines only) to the ports on the TIMG units.
Caution T1 (or "wet T1") connections to the PSTN must be through an MTU, CSU, or other device that provides line isolation. Otherwise, the TIMG units may be damaged.
•The TIMG units connected to the same LAN or WAN that Cisco Unity is connected to.
•If the TIMG units connect to a WAN, the requirements for the WAN network connections are:
–For G.729a codec formatting, a minimum of 32.76 Kbps guaranteed bandwidth for each voice messaging port.
–For G.711 codec formatting, a minimum of 91.56 Kbps guaranteed bandwidth for each voice messaging port.
–No network devices that implement network address translation (NAT).
–A maximum 200 ms one-way network latency.
•The phone system ready for the integration, as described in the documentation for the phone system.
Cisco Unity Server
•Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.
•A license that enables the applicable number of voice messaging ports.
Centralized Voice Messaging
Cisco Unity supports centralized voice messaging by supporting various inter-phone system networking protocols including, for example, proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity with the Phone System" chapter of the Cisco Unity Design Guide Release 5.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html.
Programming the Phone System for an In-Band TIMG Integration with Cisco Unity
The following programming instructions are provided as an example only. The specific programming for your phone system may vary depending on its configuration.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it.
To Program the Avaya S8500/S8700 Phone System
Step 1 Create a coverage path which contains the TIMG unit hunt group number as the coverage point.
Step 2 Assign the coverage path that you created in Step 1 to the user stations that must forward to the voice messaging ports on the TIMG units when calls are not answered or when the user station is busy, based on one of the call transfer types shown in Table 4-1.
Table 4-1 Call Transfer Types
Transfer Type
|
Usage
|
Release transfer
(blind transfer)
|
Program the user station to forward calls to the pilot number when:
•The extension is busy.
•The call is not answered.
|
Supervised transfer
|
Program the user station to forward calls to the pilot number only when the call is not answered (on the phone system, the number of rings before forwarding must be more than the number of rings to supervise the call). Confirm that call forwarding is disabled when the extension is busy.
|
Step 3 Assign an extension number for each voice messaging port, which is a digital line that connects to the TIMG unit, and set the voice messaging port options as shown in Table 4-2.
Note We recommend that you distribute the voice messaging ports among multiple phone system line cards so that call processing can continue even if a line card becomes inactive.
Table 4-2 Voice Messaging Port Options for All Lines
Option
|
Setting
|
Extension
|
Enter the extension number of the digital line.
|
Type
|
Enter the applicable setting:
•VMI
•VMIFD
|
Loss Group
|
Enter 4.
|
Off Premises Station
|
Enter y.
|
R Balance Network
|
Enter n.
|
Survivable COR
|
Enter internal.
|
Survivable Trunk Dest
|
Enter y.
|
LWC Activation
|
Enter y.
|
LWC Log External Calls
|
Enter n.
|
CDR Privacy
|
Enter n.
|
Redirect Notification
|
Enter y.
|
Per Button Ring Control
|
Enter n.
|
Bridged Call Alerting
|
Enter n.
|
Switchhook Flash
|
Enter y.
|
Ignore Rotary Digits
|
Enter n.
|
H.320 Conversion
|
Enter n.
|
Service Link Mode
|
Enter as-needed.
|
Multimedia Mode
|
Enter basic.
|
Coverage Msg Retrieval
|
Enter y.
|
Auto Answer
|
Enter none.
|
Data Restriction
|
Enter n.
|
Distinctive Audible Alert
|
Enter y.
|
Adjunct Supervision
|
Enter y.
|
Audible Message Waiting
|
Enter n.
|
Coverage After Forwarding
|
Enter s.
|
Multimedia Early Answer
|
Enter n.
|
LWC Appearance
|
Enter call-appr.
|
Step 4 Set the DS1 Circuit Pack options as shown in Table 4-3.
Table 4-3 DS1 Circuit Pack Options
Option
|
Setting
|
Line Compensation
|
Enter 1.
|
Signaling Mode
|
Enter robbed-bit.
|
Line Coding
|
Enter b8zs.
|
Framing Mode
|
Enter esf.
|
Interface Companding
|
Enter mulaw.
|
Idle Code
|
Enter 11111111.
|
Slip Detection
|
Enter n.
|
Echo Cancellation
|
Enter n.
|
Near-end CSU Type
|
Enter other.
|
Step 5 Assign a the voice messaging ports to a hunt group by setting the options shown in Table 4-4.
Table 4-4 Hunt Group Options
Option
|
Setting
|
LWC Reception
|
Enter none.
|
Message Center
|
Enter none.
|
Group Number
|
Enter the hunt group number.
|
Group Extension
|
Enter the pilot number for the hunt group.
|
Group Type
|
Enter ucd-mia.
|
Group Name
|
Enter the display name for the hunt group.
|
Queue?
|
Enter n.
|
Step 6 Enter the group member assignments for the voice messaging ports that will answer calls and press Enter.
If you plan to set the voice messaging ports to either answer calls or to dial out (for example, to set MWIs), make sure that you include in the hunt group only the voice messaging ports that will be set to answer calls.
For smaller systems, include in the hunt group all voice messaging ports when the ports will be set to both answer calls and dial out (for example, to set MWIs).
Setting Up the TIMG Units
Do the following procedures to set up the TIMG units (media gateways) that are connected to the phone system.
These procedures require that the following tasks have already been completed:
•The phone system is connected to the TIMG units by using T1 digital lines.
•The TIMG units are connected to a power source.
•The TIMG units are ready to be connected to the LAN or WAN.
Caution Because TIMG units have the same default IP address, you must set them up one at a time. Otherwise, you will experience IP address conflicts.
Fields that are not mentioned in the following procedures must keep their default values. For the default values of all fields, see the manufacturer documentation for the TIMG units.
To Download the TIMG Firmware Update Files for TIMG Units
Step 1 On a Windows workstation with a high-speed Internet connection that will have access to the TIMG units, go to the Voice and Unified Communications Downloads page at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240.
Note To access the software download page, you must be logged on to Cisco.com as a registered user.
This procedure describes the steps when using Internet Explorer as your web browser. If you are using a different web browser, the steps may differ.
Step 2 In the tree control on the Downloads page, expand Unified Communications Applications > Voice Mail and Unified Messaging > Cisco Unity, and click Cisco Unity Telephony Integration.
Step 3 On the Log In page, enter your user name and password, then click Log In.
Step 4 On the Select a Release page, under Latest Releases, click the most recent release.
Step 5 In the right column, click the version of the firmware for your TIMG units.
Step 6 On the Download Image page, click Download.
Step 7 On the Supporting Document(s) page, click Agree.
Step 8 In the File Download dialog box, click Save.
Step 9 In the Save As dialog box, browse to the Windows workstation that will have access the TIMG units, browse to a directory where you want to save the file, and click Save.
Step 10 In the Download Complete dialog box, click Open. The window for extracting the TIMG firmware update files appears.
Step 11 Click Extract.
Step 12 In the Extract dialog box, browse to the directory where you want the extracted files, and click Extract.
Step 13 Close the window for the extracting application.
To Set Up the TIMG Units (Firmware Version 6.x)
Step 1 On the Windows workstation, add a temporary route to enable access to the TIMG units.
a. On the Windows Start menu, click Run.
b. Enter cmd, and press Enter. The Command Prompt window appears.
c. At the command prompt, enter route add 10.12.13.74 <IP Address of Workstation>, and press Enter.
For example, if the IP address of the workstation is 198.1.3.25, enter "route add 10.12.13.74<space>198.1.3.25" in the Command Prompt window.
d. Close the Command Prompt window.
Step 2 Connect a TIMG unit to the network.
Step 3 In the web browser, go to http://10.12.13.74.
Step 4 To log in, enter the following case-sensitive settings.
Table 4-5 Login Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 5 Click OK.
Step 6 On the System menu, click Upgrade.
Step 7 On the Upgrade page, click Browse.
Step 8 In the Choose File dialog box, browse to the directory on the Windows workstation that has the extracted TIMG firmware update files.
Step 9 Click T1E1_<xx>.app (where <xx> is multiple digits), and click Open.
Step 10 On the Upgrade page, click Install File.
Step 11 After the file is installed, a message prompting you to restart the TIMG unit appears. Click Cancel.
Caution Do not restart the TIMG unit until you are instructed to do so later in this procedure, even if the file installation fails. Restarting the TIMG unit at this step may prevent the TIMG unit from functioning correctly.
Step 12 Repeat Step 6 through Step 11 for the following files:
•T1E1_<xx>.fsh
•T1E1_<xx>.msd
Step 13 On the Configuration menu, click Import/Export.
Step 14 On the Import/Export page, click Browse.
Step 15 In the Choose File dialog box, browse to the file T1_LS_Cfg_Avaya8500.ini.
Step 16 Click T1_LS_Cfg_Avaya8500.ini, and click Open.
Step 17 On the Import/Export page, click Import File.
Step 18 After the file is imported, a message prompting you to restart the TIMG unit appears. Click OK.
Step 19 In the web browser, go to http://10.12.13.74.
Step 20 To log in, enter the following case-sensitive settings.
Table 4-6 Login Settings
Field
|
Setting
|
Username
|
Enter admin.
|
Password
|
Enter IpodAdmin.
|
Step 21 Click OK.
Step 22 On the System menu, click Password.
Step 23 On the Change Password page, enter the following settings.
Table 4-7 Change Password Page Settings
Field
|
Setting
|
Old Password
|
Enter IpodAdmin.
(This setting is case sensitive.)
|
New Password
|
Enter your new password.
(This setting is case sensitive.)
|
Confirm Password
|
Enter your new password.
(This setting is case sensitive.)
|
Step 24 Click Change.
Step 25 On the Configuration menu, click Mgmt Protocols.
Step 26 On the Management Protocols page, enter the following settings.
Table 4-8 Management Protocols Page Settings
Field
|
Settings
|
E-mail Alarms Enabled
|
Click No.
|
SNMP Traps Enabled
|
Click No.
|
HTTP Server Enabled
|
Click Yes.
|
HTTPs Server Enabled
|
Click No.
|
Step 27 Click Submit.
Step 28 On the Configuration menu, click Routing Table.
Step 29 On the Routing Table page, under Router Configuration, click VoIP Host Groups.
Step 30 Under VoIP Host Groups, enter the following settings for the first VoIP Host Group.
Table 4-9 First VoIP Host Group Settings
Field
|
Settings
|
Name
|
Accept the default or enter another descriptive name of the VoIP host group.
|
Load-Balanced
|
(Cisco Unity without failover) Click False.
(Cisco Unity with failover configured) Click False.
|
Fault-Tolerant
|
(Cisco Unity without failover) Click False.
(Cisco Unity with failover configured) Click True.
|
Step 31 For Cisco Unity without failover, under Host List, enter the host name or IP address of the Cisco Unity server and the server port in the format <host name or IP address>:<server port>.
For Cisco Unity with failover configured, under Host List, confirm that field contains the host name or IP address of the primary Cisco Unity server and the server port in the format <host name or IP address>:<server port>.
For the server port of the first TIMG unit, enter a value (which is typically 5060) that matches the setting in UTIM of the SIP Port field for the TIMG unit. When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting in UTIM of the SIP Port field for the TIMG unit.
Step 32 For Cisco Unity without failover, continue to Step 34. For Cisco Unity with failover configured, under Host List, click Add Host.
Step 33 In the second field, enter the host name or IP address of the secondary Cisco Unity server and the server port in the format <host name or IP address>:<server port>.
For the server port of the first TIMG unit, enter a value (which is typically 5060) that matches the setting in UTIM of the SIP Port field for the TIMG unit. When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting in UTIM of the SIP Port field for the TIMG unit.
Caution Do not add a third host under Host List or a second host group under VoIP Host Groups. Otherwise, failover may not function correctly.
Step 34 Click Submit.
Step 35 On the Configuration menu, click TDM > T1/E1.
Step 36 On the T1/E1 Configuration page, enter the following settings.
Table 4-10 T1/E1 Configuration Page Settings
Field
|
Settings
|
Line Settings
|
Line Mode
|
Click T1.
|
Signaling Mode
|
Click CAS.
|
Interface Mode
|
Click Terminal.
|
T1 Line
|
Line Encoding
|
Click B8ZS.
|
Framing
|
Click EFS.
|
Selects Transmit Pulse Waveform
|
Click Short_Haul_110ft.
|
T1 CAS Protocol
|
T1 CAS Protocol
|
Click Loop_Start.
|
Flash Hook
|
Enter 550.
|
Consult Call Dialtone Drop Code
|
Enter !!.
|
Consult Call Proceeding Drop Code
|
Enter !!.
|
Consult Call Busy Drop Code
|
Enter !.
|
Consult Call Error Drop Code
|
Enter !!.
|
Consult Call Connected Drop Code
|
Enter ,,,,.
|
Consult Call Disconnected Drop Code
|
Enter !.
|
MWI confirmation Tone
|
Click No.
|
CPID Type
|
Click TypeII_CPID.
|
Initial Wait for Inband CPID
|
Enter 5000.
|
Inband CPID Complete Timeout
|
Enter 500.
|
Failover Settings
|
Enable Failover
|
(Cisco Unity without failover) Click No.
(Cisco Unity with failover configured) Click Yes.
|
Step 37 Click Submit.
Step 38 On the Configuration menu, click TDM > General.
Step 39 On the TDM General Settings page, enter the following settings.
Table 4-11 TDM General Settings Page Settings
Field
|
Settings
|
PCM Coding
|
Click uLaw.
|
Minimum Call Party Delay (ms)
|
Enter 500.
|
Maximum Call Party Delay (ms)
|
Enter 2000.
|
Dial Digit on Time (ms)
|
Enter 100.
|
Dial Inter-Digit Time (ms)
|
Enter 100.
|
Dial Pause Time (ms)
|
Enter 2000.
|
Turn MWI On FAC
|
Enter the code that the phone system uses to turn MWIs on.
|
Turn MWI Off FAC
|
Enter the code that the phone system uses to turn MWIs off.
|
Outbound Call Connect Timeout (ms)
|
Enter 10000.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Step 40 Click Submit.
Step 41 On the Configuration menu, click TDM > Port Enable.
Step 42 On the TDM Port Enabling page, click No for the ports that you want to disable on the TIMG unit.
Step 43 Confirm that Yes is selected for all other ports on the TIMG unit.
Step 44 Click Submit.
Step 45 On the Configuration menu, click VoIP > General.
Step 46 On the VoIP General Settings page, enter the following settings.
Table 4-12 VoIP General Settings Page Settings
Field
|
Setting
|
User-Agent
|
Host and Domain Name
|
Enter the domain name of the TIMG unit.
|
Transport Type
|
Click UDP.
|
Call as Domain Name
|
Click No.
|
SIPS URI Scheme Enabled
|
Click No.
|
Invite Expiration (sec)
|
Enter 120.
|
Server
|
DNS Server Address
|
Enter the IP Address of the Domain Name Server that the TIMG unit will use.
|
Registration Server Address
|
Leave this field blank.
|
Registration Server Port
|
Enter 5060.
|
Registration Expiration (sec)
|
Enter 3600.
|
TCP/UDP
|
UDP/TCP Transports Enabled
|
Click Yes.
|
TCP/UDP Server Port
|
Enter 5060.
|
Proxy
|
Primary Proxy Server Address
|
Leave this field blank.
|
Primary Proxy Server Port
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Address
|
Not applicable. Leave the default setting.
|
Backup Proxy Server Port
|
Not applicable. Leave the default setting.
|
Proxy Query Interval
|
Enter 10.
|
Timing
|
T1 Time
|
Enter 500.
|
T2 Time
|
Enter 4000.
|
T4 Time
|
Enter 5000.
|
Monitoring
|
Monitor Call Connections
|
Click No.
|
Step 47 Click Submit.
Step 48 On the Configuration menu, click VoIP > Media.
Step 49 On the VoIP Media Settings page, enter the following settings.
Table 4-13 VoIP Media Settings Page Settings
Field
|
Settings
|
Audio
|
Audio Compression
|
Click the preferred codec for audio compression:
•G.711u—The TIMG unit will use only the G.711 mu-law codec.
•G.729AB—The TIMG unit will prefer the G.729 codec but can also use the G.711 mu-law codec.
|
RTP Digit Relay Mode
|
Click RFC2833.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click On.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Step 50 Click Submit.
Step 51 On the Configuration menu, click VoIP > QOS.
Step 52 On the VoIP QOS Configuration page, enter the following settings.
Table 4-14 VoIP QOS Configurative Page Settings
Field
|
Settings
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
Step 53 Click Submit.
Step 54 On the Configuration menu, click IP.
Step 55 On the IP Settings, LAN1 page, enter the following settings.
Table 4-15 IP Settings, LAN1 Page Settings
Field
|
Settings
|
Client IP Address
|
Enter the new IP address that you want to use for the TIMG unit.
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the TIMG units will use.
|
BOOTP Enabled
|
If you are using DHCP, click Yes.
If you are not using DHCP, click No.
|
Step 56 Click Submit.
Step 57 On the Configuration menu, click Tone Detection.
Step 58 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn Tone Event field, click Busy and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 59 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 58c. from the third phone.
Step 60 Click Learn.
Step 61 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Error and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 62 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 61a.
Step 63 Click Learn.
Step 64 On the Tone Detection page, under Call Progress Tone - Learn, in the Learn field, click Ringback and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 65 Under Call Progress Tone - Learn, in the Dial String field, enter the extension that you dialed in Step 64a.
Step 66 Click Learn.
Step 67 Click Submit.
Step 68 Hang up the phones that you used in Step 58.
Step 69 On the Configuration menu, click Import/Export.
Step 70 On the Import/Export page, under Export Files, click Export All Settings.
Step 71 In the File Download dialog box, click Save.
Step 72 In the Save As dialog box, browse to the Windows workstation that has access to the TIMG units, browse to a directory where you want to save the file, and click Save.
Step 73 In the Download Complete dialog box, click Open. Notepad opens the file Config.ini that you saved.
Step 74 Locate the line with the following parameter:
Step 75 Confirm that the value of the parameter is no so that the line reads as follows:
Step 76 Locate the line with the following parameter:
Step 77 Confirm that the value of the parameter is !! so that the line reads as follows:
Caution The telFacCDropProc parameter must be set to !!. If the telFacCDropProc parameter is set to 1, supervised transfers will fail, and the caller will hear the called party standard greeting two times.
Step 78 Save the file, and exit Notepad.
Step 79 On the Configuration menu of the TIMG unit, click Import/Export.
Step 80 On the Import/Export page, under Browse for Import File, click Browse.
Step 81 In the Choose File dialog box, browse to the file Config.ini that you saved.
Step 82 Click Config.ini, and click Open.
Step 83 On the Import/Export page, click Import File.
Step 84 When prompted to restart the TIMG unit, click OK.
Step 85 Repeat Step 2 through Step 84 on all remaining TIMG units.
Creating an Integration with the Phone System
After ensuring that the phone system, the TIMG units, and the Cisco Unity server are ready for the integration, do the following procedures to set up the integration and to enter the port settings.
To Create an Integration
Step 1 If UTIM is not already open, on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears.
Step 2 In the left pane of the UTIM window, click Cisco Unity Server.
Step 3 On the Integration menu of the UTIM window, click New. The Telephony Integration Setup Wizard appears.
Step 4 On the Welcome page, click Circuit-switched via Intel PIMG and click Next.
Step 5 On the Name the Phone System Integration page, accept the default name or enter the phone system name to identify this integration, then click Next.
Step 6 On the Enter PIMG Settings page, click Add.
Step 7 In the Add PIMG dialog box, enter the following settings, then click OK.
Table 4-16 Settings for the Add PIMG Dialog Box
Field
|
Setting
|
Display Name
|
Accept the default name or enter another name to identify this TIMG unit.
|
PIMG Type
|
Click the applicable setting:
•TIMG (Single Span)
•TIMG (Dual Span)
•TIMG (Quad Span)
(requires ES15)
|
IP Address
|
Enter the IP address of this TIMG unit.
|
SIP Port
|
For the first TIMG unit, enter 5060.
When you configure more than one TIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the server port setting on the VoIP Host Group page of the TIMG unit.
Caution You must enter the documented setting. Otherwise, MWIs will not function correctly.
|
Phone Lines (Ports) Connected
|
Enter the applicable setting:
•24 (for single-span TIMG units)
•48 (for dual-span TIMG units)
•96 (for quad-span TIMG units; requires ES15)
If you want to use fewer than the default number of voice messaging ports, enter the number of ports (or phone lines) that you want to use with this TIMG unit.
|
Step 8 Repeat Step 6 and Step 7 for each remaining TIMG unit that you are connecting to the Cisco Unity server.
You can press the following buttons to modify, delete, or verify the TIMG units that you are connecting to the Cisco Unity server.
Table 4-17 Buttons on the Enter PIMG Settings Page
Field
|
Setting
|
Add
|
Displays the Add PIMG dialog box to add another TIMG unit to the integration.
|
Modify
|
Displays the Modify PIMG dialog box so that you can modify the settings of the selected TIMG unit.
|
Delete
|
Deletes the selected TIMG unit from the integration.
|
Ping Servers
|
Confirms that the IP address is correct for all TIMG units that are used by this integration.
|
Licensing
|
Displays a list of the licensed, used, and available voice messaging ports on the Cisco Unity server.
|
Step 9 On the Enter PIMG Settings page, click Next.
Step 10 On the PIMG Integration with the PBX page, click No, then click Next.
Step 11 On the Configure Cisco Unity SIP Settings page, enter the following settings, then click Next.
Table 4-18 Settings for the Configure Cisco Unity SIP Settings Page
Field
|
Setting
|
Contact Line Name
|
(Cisco Unity without failover) Enter the voice messaging line name that subscribers use to contact Cisco Unity and that Cisco Unity will use to register with the TIMG units.
(Cisco Unity with failover configured) Enter the name the primary Cisco Unity server. This setting must match the Port X Endpoint parameter settings in the TIMG administration. This setting must be the same for both the primary and the secondary Cisco Unity servers.
|
Cisco Unity SIP Port
|
Enter the IP port on Cisco Unity that callers and the SIP server use to connect to voice mail. We recommend using the default setting.
Caution The setting must match the setting on the TIMG units. If there are multiple phone system integrations with Cisco Unity, this setting must be unique for all integrations. Otherwise, the integration will not function correctly.
|
Preferred Codec
|
Click the codec that Cisco Unity will first attempt to use on outgoing calls.
|
Step 12 If other integrations already exist, the Enter Trunk Access Code page appears. Enter the extra digits that Cisco Unity must use to transfer calls through the gateway to extensions on the other phone systems with which it is integrated. Then click Next.
Step 13 On the Reassign Subscribers page, any subscribers whose phone system integration has been deleted and who are not currently assigned to a phone system integration will appear in the list.
If no subscribers appear in the list, click Next and continue to Step 14.
Otherwise, select the subscribers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting subscribers.
Table 4-19 Selection Controls for the Reassign Subscribers Page
Selection Control
|
Effect
|
Check All
|
Checks the check boxes for all subscribers in the list.
|
Uncheck All
|
Unchecks the check boxes for all subscribers in the list.
|
Toggle Selected
|
For the subscribers highlighted in the list, toggles between checking and unchecking the check boxes.
If some highlighted subscriber check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.
|
Step 14 On the Reassign Call Handlers page, any call handlers whose phone system integration has been deleted and that are not currently assigned to a phone system integration will appear in the list.
If no call handlers appear in the list, click Next and continue to Step 15.
Otherwise, select the call handlers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting call handlers.
Table 4-20 Selection Controls for the Reassign Call Handlers Page
Selection Control
|
Effect
|
Check All
|
Checks the check boxes for all call handlers in the list.
|
Uncheck All
|
Unchecks the check boxes for all call handlers in the list.
|
Toggle Selected
|
For the call handlers highlighted in the list, toggles between checking and unchecking the check boxes.
If some highlighted call handler check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.
|
Step 15 On the Completing page, verify the settings you entered, then click Finish.
Step 16 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.
Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.
To Enter the Voice Messaging Port Settings for the Integration
Step 1 After the Cisco Unity services restart, on the View menu, click Refresh.
Step 2 In the left pane of the UTIM window, expand the phone system integration that you are creating.
Step 3 In the left pane, click the name of the first TIMG unit.
Step 4 In the right pane, click the Ports tab.
Step 5 Enter the settings shown in Table 4-21 for the voice messaging ports.
For best performance, use the first voice messaging ports for incoming calls and the last ports to dial out. This helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out.
Caution In programming the phone system, do not send calls to voice messaging ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Message Notification, do not send calls to it.
Table 4-21 Settings for the Voice Messaging Ports
Field
|
Considerations
|
Extension
|
Enter the extension for the port as assigned on the phone system.
|
Enabled
|
Check this check box to enable the port. The port is enabled during normal operation.
Uncheck this check box to disable the port. When the port is disabled, calls to the port get a ringing tone but are not answered. Typically, the port is disabled only by the installer during testing.
|
Answer Calls
|
Check this check box to designate the port for answering calls. These calls can be incoming calls from unidentified callers or from subscribers.
|
Message Notification
|
Check this check box to designate the port for notifying subscribers of messages. Assign Message Notification to the least busy ports.
|
Dialout MWI
|
Check this check box to designate the port for turning MWIs on and off. Assign Dialout MWI to the least busy ports.
|
AMIS Delivery
(available with the AMIS licensed feature only)
|
Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity subscribers to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.
This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.
Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.
|
TRAP Connection
|
Check this check box so that subscribers can use the phone as a recording and playback device in Cisco Unity web applications and e-mail clients. Assign TRAP Connection to the least busy ports.
|
Step 6 Click Save.
Step 7 Click the SIP Info tab.
Step 8 Uncheck the Register with SIP Server check box and click Save.
Step 9 At the prompt to restart the Cisco Unity services, click No.
Step 10 Repeat Step 3 through Step 9 for all remaining TIMG units.
Step 11 In the left pane, click Properties for the phone system.
Step 12 In the right pane, click the PIMG tab.
Step 13 Under Set Messaging Waiting Indicators (MWI) Using This Method, click In-Band with Port Memory.
Step 14 Under Wait for Call Information, in the Max Time to Wait for Call Info field, enter 5000.
Caution The number in this field must match the number in the Initial Wait for Inband CPID on the T1-CAS Protocol tab of the TIMG units. Otherwise, calls will receive only silence.
Step 15 Click Save.
Step 16 At the prompt to restart the Cisco Unity services, click Yes.
Step 17 After the Cisco Unity services restart, exit UTIM.
Caution Do not edit the phone configuration file (also known as the switch ini file) to customize this integration. If you change the settings in this file, the integration may not function correctly.
If the number of voice messaging ports on the Cisco Unity server is 72 or more, and the Cisco Unity server is running Windows Server 2003 or Exchange is the message store, do the following procedure.
To Adjust the Advanced Settings for 72 or More Voice Messaging Ports
Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Cisco Unity > Cisco Unity Tools Depot.
Step 2 In the Tools Depot window, in the left pane, expand Administration Tools and double-click Advanced Settings Tool.
Step 3 If the Cisco Unity server is running Windows Server 2003, do the following substeps. Otherwise, continue to Step 4.
a. In the Cisco Unity Advanced Settings window, in the left pane, click Messaging - 72 or More Voice Ports - Enable Low-Fragmentation Heap.
b. In the New Value drop-down box, click 1 and click Set.
c. When prompted that the value has been set, click OK.
Step 4 If Exchange is the message store, do the following substeps. Otherwise, continue to Step 5.
a. In the Cisco Unity Advanced Settings window, in the left pane, click Messaging - 72 or More Voice Ports - Number of MAPI Sessions Per Exchange Server.
b. In the New Value drop-down box, click the applicable setting, then click Set.
Number of Voice Messaging Ports
|
Setting
|
72 to 83
|
Click 2.
|
84 to 95
|
Click 3.
|
96 to 119
|
Click 4.
|
120 to 143
|
Click 5.
|
144
|
Click 6.
|
c. When prompted that the value has been set, click OK.
Step 5 Close the Tools Depot window.
Step 6 Restart the Cisco Unity server.
