Table Of Contents
Settings for PIMG Firmware Version 5.x
Digital PIMG Settings (Firmware Version 5.x)
Analog PIMG Settings for a DTMF Integration (Firmware Version 5.x)
Analog PIMG Settings for a Serial Integration (Firmware Version 5.x)
Digital Mitel PIMG Settings (Firmware Version 5.x)
Digital Rolm PIMG Settings (Firmware Version 5.x)
Settings for PIMG Firmware Version 5.x
The following sections provide the PIMG settings when firmware version 5.x is installed on the PIMG units:
•
Digital PIMG Settings (Firmware Version 5.x)
•Analog PIMG Settings for a DTMF Integration (Firmware Version 5.x)
•Analog PIMG Settings for a Serial Integration (Firmware Version 5.x)
•Digital Mitel PIMG Settings (Firmware Version 5.x)
•Digital Rolm PIMG Settings (Firmware Version 5.x)
Note We recommend that you upgrade your PIMG units to the most recent version that is available at http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240. For instructions on downloading and installing the most recent PIMG firmware, see the chapter for your phone system integration in this guide.
Digital PIMG Settings (Firmware Version 5.x)
To Set Up the Digital PIMG Units
Step 1 On a Windows workstation, log in to a PIMG unit.
Step 2 On the Configure menu, click System.
Step 3 On the System page, enter the following settings.
Table D-1 System Page Settings
Field
|
Setting
|
Operating Mode
|
Click SIP.
|
PBX Type
|
Click the applicable setting:
•For Avaya phone systems, click Lucent.
•For NEC phone systems, click NEC_NEAX.
•For Nortel phone systems, click M1.
•For Siemens phone systems, click Optiset_300ECS.
|
PCM Coding
|
Click uLaw.
|
Step 4 Click Apply Changes.
Step 5 On the Configure menu, click Gateway.
Step 6 On the Gateway page, click the Gateway Routing tab.
Step 7 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.
Note To add endpoints, click Add New Endpoint.
Table D-2 Gateway Routing Tab Settings
Count
|
VoIP Endpoint ID
|
1
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
2
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
.
.
.
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
8
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
Step 8 Click Apply Changes.
Step 9 Click the Gateway Advanced tab.
Step 10 On the Gateway Advanced tab, enter the following settings.
Table D-3 Gateway Advanced Tab Settings
Field
|
Settings
|
Call Connect Mode
|
Click OnAnswer.
|
Destination for Unroutable PBX Calls
|
Enter the extension of an attendant who will receive calls to Cisco Unity that are unanswered.
|
Minimum Call Party Delay (msecs)
|
Enter 500.
|
Turn MWI On FAC
|
For Siemens Hicom 300 E (North American) phone systems, enter Enter #*1. Otherwise, leave this field blank.
|
Turn MWI Off FAC
|
For Siemens Hicom 300 ECS phone systems, enter Enter #*8. Otherwise, leave this field blank.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
Step 11 Click Apply Changes.
Step 12 Click the Gateway Capabilities tab.
Step 13 Depending on how you have planned to use the voice messaging ports, click the applicable setting for each port in the Telephony Port Capability column.
Table D-4 Gateway Capabilities Tab Settings
Telephony Port Capability Settings
|
Voice Messaging Port Usage
|
Calls-Only
|
The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).
|
MWIs-Only
|
The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.
|
Both
|
The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).
|
Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Otherwise the integration will not function correctly.
If a port in Cisco Unity is disabled, click No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.
Step 14 Click Apply Changes.
Step 15 On the Configure menu, click SIP.
Step 16 On the SIP page, enter the following settings.
Table D-5 SIP Page Settings
Field
|
Setting
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Server Port
|
Enter 5060.
|
Primary Proxy Server Address
|
(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.
|
Primary Proxy Server Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.
|
Proxy Query Interval
|
Enter 10.
|
T1 Time
|
Enter 400.
|
T2 Time
|
Enter 3000.
|
Step 17 Click Apply Changes.
Step 18 On the Configure menu, click IP.
Step 19 On the IP page, enter the following settings.
Table D-6 IP Page Settings
Field
|
Setting
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 20 Click Apply Changes.
Step 21 On the Configure menu, click Tones.
Step 22 On the Tones page, click the Learn tab.
Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.
Step 23 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.
Step 24 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 25 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 24c. from the third phone.
Step 26 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 27 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 26a.
Step 28 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 29 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 28a.
Step 30 Click Learn.
Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.
Step 31 When the process is complete, check the check box for each newly learned tone and click Apply.
Step 32 Hang up the phones that you used in Step 24.
Step 33 On the Configure menu, click Restart.
Step 34 On the Restart page, click Restart Unit Now.
Step 35 When the PIMG unit has restarted, in the View menu, click Refresh.
Step 36 Repeat Step 1 through Step 35 on all remaining PIMG units.
Analog PIMG Settings for a DTMF Integration (Firmware Version 5.x)
To Set Up the Analog PIMG Units for a DTMF Integration
Step 1 On a Windows workstation, log in to a PIMG unit.
Step 2 On the Configure menu, click System.
Step 3 On the System page, enter the following settings.
Table D-7 System Page Settings
Field
|
Settings
|
Operating Mode
|
Click SIP.
|
PBX Type
|
Click None.
|
PCM Coding
|
Click uLaw.
|
Step 4 Click Apply Changes.
Step 5 On the Configure menu, click Gateway.
Step 6 On the Gateway page, click the Gateway Routing tab.
Step 7 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.
Note To add endpoints, click Add New Endpoint.
Table D-8 Gateway Routing Tab Settings
Count
|
VoIP Endpoint ID
|
1
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
2
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
.
.
.
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
8
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
Step 8 Click Apply Changes.
Step 9 Click the Gateway Advanced tab.
Step 10 On the Gateway Advanced tab, enter the following settings.
Table D-9 Gateway Advanced Tab Settings
Field
|
Settings
|
Call Connect Mode
|
Click OnAnswer.
|
Destination for Unroutable IP Calls
|
Leave this field blank.
|
Destination for Unroutable PBX Calls
|
Leave this field blank.
|
Monitor Call Connections
|
Click No.
|
Minimum Call Party Delay (msecs)
|
Enter 500.
|
Maximum Call Party Delay (msecs)
|
Enter 2000.
|
Dial Digit on Time (msecs)
|
Enter 100.
|
Dial Inter-Digit Time (msecs)
|
Enter 100.
|
Dial Pause Time (msecs)
|
Enter 2000.
|
Turn MWI On FAC
|
Enter the code that turns MWIs on.
|
Turn MWI Off FAC
|
Enter the code that turns MWIs off.
|
Outbound Call Connect Timeout (msecs)
|
Enter 10000.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Audio Compression
|
Click the preferred codec for audio compression:
•G.711
•G.729AB
|
RTP Digit Relay Mode
|
Click RFC2833.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
E-mail Alarms Enabled
|
Click No.
|
SNMP Traps Enabled
|
Click No.
|
Step 11 Click Apply Changes.
Step 12 Click the Gateway Capabilities tab.
Step 13 Depending on how you have planned to use the voice messaging ports, click the applicable setting for each port in the Telephony Port Capability column.
Table D-10 Gateway Capabilities Tab Settings
Telephony Port Capability Settings
|
Voice Messaging Port Usage
|
Calls-Only
|
The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).
|
MWIs-Only
|
The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.
|
Both
|
The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).
|
Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Otherwise the integration will not function correctly.
If a port in Cisco Unity is disabled, click No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.
Step 14 Click Apply Changes.
Step 15 On the Configure menu, click SIP.
Step 16 On the SIP page, enter the following settings.
Table D-11 SIP Page Settings
Field
|
Settings
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Server Port
|
Enter 5060.
|
Transport Type
|
Click UDP.
|
Call as Domain Name
|
Click No.
|
Registration Server Address
|
Leave this field blank.
|
Registration Server Port
|
Enter 5060.
|
Registration Expiration (sec)
|
Enter 3600.
|
Primary Proxy Server Address
|
(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.
|
Primary Proxy Server Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.
|
Proxy Query Interval
|
Enter 10.
|
T1 Time (msecs)
|
Enter 400.
|
T2 Time (msecs)
|
Enter 3000.
|
Invite Expiration (sec)
|
Enter 120.
|
Step 17 Click Apply Changes.
Step 18 On the Configure menu, click IP.
Step 19 On the IP page, enter the following settings.
Table D-12 IP Page Settings
Field
|
Settings
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 20 Click Apply Changes.
Step 21 On the Configure menu, click Tones.
Step 22 On the Tones page, click the Learn tab.
Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.
Step 23 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.
Step 24 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 25 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 24c. from the third phone.
Step 26 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 27 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 26a.
Step 28 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 29 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 28a.
Step 30 Click Learn.
Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.
Step 31 When the process is complete, check the check box for each newly learned tone and click Apply.
Step 32 Hang up the phones that you used in Step 24.
Step 33 On the Configure menu, click Restart.
Step 34 On the Restart page, click Restart Unit Now.
Step 35 When the PIMG unit has restarted, in the View menu, click Refresh.
Step 36 Repeat Step 1 through Step 35 on all remaining PIMG units.
Analog PIMG Settings for a Serial Integration (Firmware Version 5.x)
To Set Up the Analog PIMG Units for a Serial Integration
Step 1 On a Windows workstation, log in to a PIMG unit.
Step 2 On the Configure menu, click System.
Step 3 On the System page, enter the following settings.
Table D-13 System Page Settings
Field
|
Setting
|
Operating Mode
|
Click SIP.
|
PBX Type
|
Click None.
|
PCM Coding
|
Click uLaw.
|
Step 4 Click Apply Changes.
Step 5 On the Configure menu, click Serial Protocol.
Step 6 On the Serial Protocol page, enter the following settings.
Table D-14 Serial Protocol Page Settings
Field
|
Setting
|
Serial Mode
|
Click the applicable setting:
•Master—Click this setting when this PIMG unit is connected to the data link serial cable from the phone system. There can be only one master PIMG unit in a phone system integration.
•Slave—Click this setting when this PIMG unit is not connected to the data link serial cable from the phone system. There can be multiple slave PIMG units in a phone system integration.
|
Serial Interface Protocol
|
Click the serial protocol that your phone system uses:
•SMDI
•MCI
•MD-110
|
Cpid Len
|
Click the applicable setting. Typically, the settings are 7 or 10.
|
Cpid Padding String
|
Enter the applicable string or leave this field blank. Typically, the setting is one of the following:
•A string of zeros, where the number of zeros matches the setting of the Cpid Len field.
•A prefix that is provided by the Centrex service.
|
Voice Mail Port Len
|
If the setting of the Serial Interface Protocol field is MD-110, enter 2. Otherwise, accept the default of 7.
|
System Number
|
Enter the applicable setting. Typically, the setting is 1.
|
MWI Response Timeout
|
Enter 2000.
|
IP Address of Serial Server
|
If the PIMG unit is the master, leave this field blank.
If the PIMG unit is a slave, enter the IP address of the master PIMG unit (the PIMG unit that is connected to the data link serial cable from the phone system).
|
Serial Cpid Expiration
|
Enter 2000.
|
Logical Extension Number
|
If the setting of the Serial Interface Protocol field is MCI or MD-110, enter the extension number for each port on the PIMG unit.
If the setting of the Serial Interface Protocol field is SMDI, enter the logical port number. Typically, the setting is 1 for port 1, 2 for port 2, and so on beginning with the master PIMG unit and continuing through each of the slave PIMG units.
|
Step 7 Click Apply Changes.
Step 8 On the Configure menu, click Gateway.
Step 9 On the Gateway page, click the Gateway Routing tab.
Step 10 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.
Note To add endpoints, click Add New Endpoint.
Table D-15 Gateway Routing Tab Settings
Count
|
VoIP Endpoint ID
|
1
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
2
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
.
.
.
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
8
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
Step 11 Click Apply Changes.
Step 12 Click the Gateway Advanced tab.
Step 13 On the Gateway Advanced tab, enter the following settings.
Table D-16 Gateway Advanced Tab Settings
Field
|
Settings
|
Call Connect Mode
|
Click OnAnswer.
|
Destination for Unroutable IP Calls
|
Leave this field blank.
|
Destination for Unroutable PBX Calls
|
Leave this field blank.
|
Monitor Call Connections
|
Click No.
|
Minimum Call Party Delay (msecs)
|
Enter 500.
|
Maximum Call Party Delay (msecs)
|
Enter 2000.
|
Dial Digit on Time (msecs)
|
Enter 100.
|
Dial Inter-Digit Time (msecs)
|
Enter 100.
|
Dial Pause Time (msecs)
|
Enter 2000.
|
Turn MWI On FAC
|
Leave this field blank.
|
Turn MWI Off FAC
|
Leave this field blank.
|
Outbound Call Connect Timeout (msecs)
|
Enter 10000.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Audio Compression
|
Click the preferred codec for audio compression:
•G.711
•G.729AB
|
RTP Digit Relay Mode
|
Click RFC2833.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
E-mail Alarms Enabled
|
Click No.
|
SNMP Traps Enabled
|
Click No.
|
Step 14 Click Apply Changes.
Step 15 Click the Gateway Capabilities tab.
Step 16 Depending on how you have planned to use the voice messaging ports, click the applicable setting for each port in the Telephony Port Capability column.
Table D-17 Gateway Capabilities Tab Settings
Telephony Port Capability Settings
|
Voice Messaging Port Usage
|
Calls-Only
|
The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).
|
MWIs-Only
|
The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.
|
Both
|
The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).
|
Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Otherwise the integration will not function correctly.
If a port in Cisco Unity is disabled, click No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.
Step 17 Click Apply Changes.
Step 18 On the Configure menu, click SIP.
Step 19 On the SIP page, enter the following settings.
Table D-18 SIP Page Settings
Field
|
Setting
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Server Port
|
Enter 5060.
|
Primary Proxy Server Address
|
(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.
|
Primary Proxy Server Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.
|
Proxy Query Interval
|
Enter 10.
|
T1 Time
|
Enter 400.
|
T2 Time
|
Enter 3000.
|
Step 20 Click Apply Changes.
Step 21 On the Configure menu, click IP.
Step 22 On the IP page, enter the following settings.
Table D-19 IP Page Settings
Field
|
Setting
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 23 Click Apply Changes.
Step 24 On the Configure menu, click Tones.
Step 25 On the Tones page, click the Learn tab.
Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.
Step 26 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.
Step 27 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 28 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 27c. from the third phone.
Step 29 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 30 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 29a.
Step 31 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 32 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 31a.
Step 33 Click Learn.
Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.
Step 34 When the process is complete, check the check box for each newly learned tone and click Apply.
Step 35 Hang up the phones that you used in Step 27.
Step 36 On the Configure menu, click Restart.
Step 37 On the Restart page, click Restart Unit Now.
Step 38 When the PIMG unit has restarted, in the View menu, click Refresh.
Step 39 Repeat Step 1 through Step 38 on all remaining PIMG units.
Digital Mitel PIMG Settings (Firmware Version 5.x)
To Set Up the Digital Mitel PIMG Units
Step 1 On a Windows workstation, log in to a PIMG unit.
Step 2 On the Configure menu, click System.
Step 3 On the System page, enter the following settings.
Table D-20 System Page Settings
Field
|
Setting
|
Operating Mode
|
Click SIP.
|
PBX Type
|
(This setting does not apply.)
|
PCM Coding
|
Click uLaw.
|
Step 4 Click Apply Changes.
Step 5 On the Configure menu, click Gateway.
Step 6 On the Gateway page, click the Gateway Routing tab.
Step 7 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.
Note To add endpoints, click Add New Endpoint.
Table D-21 Gateway Routing Tab Settings
Count
|
VoIP Endpoint ID
|
1
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
2
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
.
.
.
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
8
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
Step 8 Click Apply Changes.
Step 9 Click the Gateway Advanced tab.
Step 10 On the Gateway Advanced tab, enter the following settings.
Table D-22 Gateway Advanced Tab Settings
Field
|
Settings
|
Call Connect Mode
|
Click OnAnswer.
|
Destination for Unroutable PBX Calls
|
Enter the extension of an attendant who will receive calls to Cisco Unity that are unanswered.
|
Minimum Call Party Delay (msecs)
|
Enter 500.
|
Turn MWI On FAC
|
Enter the code that turns MWIs on.
|
Turn MWI Off FAC
|
Enter the code that turns MWIs off.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
Step 11 Click Apply Changes.
Step 12 Click the Gateway Capabilities tab.
Step 13 Depending on how you have planned to use the voice messaging ports, click the applicable setting for each port in the Telephony Port Capability column.
Table D-23 Gateway Capabilities Tab Settings
Telephony Port Capability Settings
|
Voice Messaging Port Usage
|
Calls-Only
|
The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).
|
MWIs-Only
|
The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.
|
Both
|
The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).
|
Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Otherwise the integration will not function correctly.
If a port in Cisco Unity is disabled, click No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.
Step 14 Click Apply Changes.
Step 15 On the Configure menu, click SIP.
Step 16 On the SIP page, enter the following settings.
Table D-24 SIP Page Settings
Field
|
Setting
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Server Port
|
Enter 5060.
|
Primary Proxy Server Address
|
(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.
|
Primary Proxy Server Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.
|
Proxy Query Interval
|
Enter 10.
|
T1 Time
|
Enter 400.
|
T2 Time
|
Enter 3000.
|
Step 17 Click Apply Changes.
Step 18 On the Configure menu, click IP.
Step 19 On the IP page, enter the following settings.
Table D-25 IP Page Settings
Field
|
Setting
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 20 Click Apply Changes.
Step 21 On the Configure menu, click Tones.
Step 22 On the Tones page, click the Learn tab.
Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.
Step 23 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.
Step 24 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 25 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 24c. from the third phone.
Step 26 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 27 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 26a.
Step 28 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 29 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 28a.
Step 30 Click Learn.
Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.
Step 31 When the process is complete, check the check box for each newly learned tone and click Apply.
Step 32 Hang up the phones that you used in Step 24.
Step 33 On the Configure menu, click Restart.
Step 34 On the Restart page, click Restart Unit Now.
Step 35 When the PIMG unit has restarted, in the View menu, click Refresh.
Step 36 Repeat Step 1 through Step 35 on all remaining PIMG units.
Digital Rolm PIMG Settings (Firmware Version 5.x)
To Set Up the Digital Rolm PIMG Units
Step 1 On a Windows workstation, log in to a PIMG unit.
Step 2 On the Configure menu, click System.
Step 3 On the System page, enter the following settings.
Table D-26 System Page Settings
Field
|
Setting
|
Operating Mode
|
Click SIP.
|
PBX Type
|
Depending on your phone system, click one of the following:
•Rolm_9751_SW9005
•Rolm_9751_SW9006
|
PCM Coding
|
Click uLaw.
|
Step 4 Click Apply Changes.
Step 5 On the Configure menu, click Gateway.
Step 6 On the Gateway page, click the Gateway Routing tab.
Step 7 On the Gateway Routing tab, under VoIP Endpoint ID, enter the following settings.
Note To add endpoints, click Add New Endpoint.
Table D-27 Gateway Routing Tab Settings
Count
|
VoIP Endpoint ID
|
1
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
2
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
.
.
.
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
8
|
(Cisco Unity without failover) Enter the server name of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the server name of the primary Cisco Unity server.
|
Step 8 Click Apply Changes.
Step 9 Click the Gateway Advanced tab.
Step 10 On the Gateway Advanced tab, enter the following settings.
Table D-28 Gateway Advanced Tab Settings
Field
|
Settings
|
Call Connect Mode
|
Click OnAnswer.
|
Destination for Unroutable PBX Calls
|
Enter the extension of an attendant who will receive calls to Cisco Unity that are unanswered.
|
Minimum Call Party Delay (msecs)
|
Enter 500.
|
Turn MWI On FAC
|
Leave this field blank.
|
Turn MWI Off FAC
|
Leave this field blank.
|
Wait for Ringback/Connect on Blind Transfer
|
Click Yes.
|
Hunt Group Extension
|
Enter the pilot number of the Cisco Unity voice messaging ports.
|
Signaling Digit Relay Mode
|
Click Off.
|
Voice Activity Detection
|
Click Off.
|
Frame Size
|
Click the applicable setting:
•G.711—20
•G.729AB—10
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Frames Per Packet
|
Click the applicable setting:
•G.711—1
•G.729AB—2
Caution Failure to use the correct setting will result in recorded messages containing nothing but silence.
|
Call Control QOS Byte
|
Enter 104 (equivalent to DSCP AF31).
|
RTP QOS Byte
|
Enter 184 (equivalent to DSCP EF).
|
Step 11 Click Apply Changes.
Step 12 Click the Gateway Capabilities tab.
Step 13 Depending on how you have planned to use the voice messaging ports, click the applicable setting for each port in the Telephony Port Capability column.
Table D-29 Gateway Capabilities Tab Settings
Telephony Port Capability Settings
|
Voice Messaging Port Usage
|
Calls-Only
|
The port will answer incoming calls only and will not dial out (for example, to set MWIs or send message notifications).
|
MWIs-Only
|
The port will dial out only (for example, to set MWIs or send message notifications) and will not answer incoming calls.
|
Both
|
The port will answer incoming calls and will also dial out (for example, to set MWIs or send message notifications).
|
Caution In setting up the PIMG unit, do not send calls to ports in Cisco Unity that cannot answer calls (voice messaging ports that are not set to Answer Calls). For example, if a voice messaging port is set only to Dialout MWI, do not send calls to it. Otherwise the integration will not function correctly.
If a port in Cisco Unity is disabled, click No in the Telephony Port Enabled column for the corresponding port on this tab. Note that changing a setting in the Telephony Port Enabled column requires restarting the PIMG unit.
Step 14 Click Apply Changes.
Step 15 On the Configure menu, click SIP.
Step 16 On the SIP page, enter the following settings.
Table D-30 SIP Page Settings
Field
|
Setting
|
Host and Domain Name
|
Enter the domain name of the PIMG unit.
|
Server Port
|
Enter 5060.
|
Primary Proxy Server Address
|
(Cisco Unity without failover) Enter the IP address of the Cisco Unity server.
(Cisco Unity with failover configured) Enter the IP address of the primary Cisco Unity server.
|
Primary Proxy Server Port
|
For the first PIMG unit, enter 5060.
When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. For failover, this setting must match the setting for the Backup Proxy Server Port field.
|
Backup Proxy Server Address
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) Enter the IP address of the secondary Cisco Unity server.
|
Backup Proxy Server Port
|
(Cisco Unity without failover) Not applicable. Leave the default setting.
(Cisco Unity with failover configured) For the first PIMG unit, enter 5060. When you configure more than one PIMG unit, increase this setting by 1 for each successive unit. For example, unit 2 will be 5061, unit 3 will be 5062, and so on. This setting must match the setting for the Primary Proxy Server Port field.
|
Proxy Query Interval
|
Enter 10.
|
T1 Time
|
Enter 400.
|
T2 Time
|
Enter 3000.
|
Step 17 Click Apply Changes.
Step 18 On the Configure menu, click IP.
Step 19 On the IP page, enter the following settings.
Table D-31 IP Page Settings
Field
|
Setting
|
Client IP Address
|
Enter the new IP address you want to use for the PIMG unit.
(This is the IP address that you will enter in UTIM when you create the integration.)
|
Client Subnet Mask
|
Enter the new subnet mask, if the subnet mask is different from the default IP address.
|
Default Network Gateway Address
|
Enter the IP address of the default network gateway router that the PIMG units will use.
|
BOOTP Enabled
|
Click No.
|
Step 20 Click Apply Changes.
Step 21 On the Configure menu, click Tones.
Step 22 On the Tones page, click the Learn tab.
Caution Destination addresses cannot be duplicated in the same session. Otherwise, the process for learning tones will not succeed. If you do not have enough available phones to learn all the tones at one time, you can run multiple sessions to learn tones individually by checking or unchecking the applicable Acquire Tone check boxes.
Step 23 On the Tones page, for the Dialtone event, confirm that the Acquire Tone check box is checked and leave the Destination Address field blank.
Step 24 On the Tones page, for the Busy Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From a available phone, call a second phone.
b. Answer the second phone when it rings, and leave both handsets off so that both phones are busy.
c. From a third phone, dial one of the busy phones.
d. Confirm that you hear a busy tone.
e. Hang up the third phone but leave the handsets for the other two phones off.
Step 25 On the Tones page, in the Destination Address field for Busy Tone, enter the extension that you dialed in Step 24c. from the third phone.
Step 26 On the Tones page, for the Error/Reorder Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does not exist.
b. Confirm that you hear the reorder or error tone.
c. Hang up the phone.
Step 27 On the Tones page, in the Destination Address field for Error/Reorder Tone, enter the extension that you dialed in Step 26a.
Step 28 On the Tones page, for the Ringback Tone event, confirm that the Acquire Tone check box is checked and do the following substeps to verify that the tone is correct.
a. From an available phone, dial an extension that does exist.
b. Confirm that you hear the ringback tone.
c. Hang up the phone.
Step 29 On the Tones page, in the Destination Address field for Ringback Tone, enter the extension that you dialed in Step 28a.
Step 30 Click Learn.
Note When running learn tones, the PIMG unit will restart after learning the first tone. For details, see the caveat CSCsh53791.
Step 31 When the process is complete, check the check box for each newly learned tone and click Apply.
Step 32 Hang up the phones that you used in Step 24.
Step 33 On the Configure menu, click Restart.
Step 34 On the Restart page, click Restart Unit Now.
Step 35 When the PIMG unit has restarted, in the View menu, click Refresh.
Step 36 Repeat Step 1 through Step 35 on all remaining PIMG units.
