Table Of Contents
Testing the Integration
Testing the Integration
To test whether Cisco Unity and the phone system are integrated correctly, do the following procedures in the order listed.
If any of the steps indicate a failure, see the following documentation as applicable:
•
The installation guide for the phone system.
•Troubleshooting Guide for Cisco Unity, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_troubleshooting_guides_list.html.
•The setup information earlier in this guide.
To Set Up the Test Configuration
Step 1 Set up two test extensions (Phone 1 and Phone 2) on the same phone system that Cisco Unity is connected to.
Step 2 Set Phone 1 to forward calls to the Cisco Unity pilot number when calls are not answered.
Caution The phone system must forward calls to the Cisco Unity pilot number in no fewer than four rings. Otherwise, the test may fail.
Step 3 In Cisco Unity Administrator, create a test subscriber to use for testing by doing the applicable substeps below.
If your message store is Microsoft Exchange, do the following:
a. In Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.
b. Click the Add icon.
c. In the New Subscriber field, click Exchange.
d. On the Add Subscriber page, enter the applicable information.
e. Click Add.
If your message store is IBM Lotus Domino, do the following:
a. In Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.
b. Click the Add icon.
c. In the New Subscriber field, click Notes.
d. In the Address Book list, confirm that the address book listed is the one that contains the user data that you want to import.
If the address book that you want to use is not listed, go to the System > Configuration > Subscriber Address Books page and add a different address book.
e. In the Find Domino Person By list, indicate whether to search by short name, first name, or last name.
f. Enter the applicable short name or name. You also can enter * to display a list of all users, or enter one or more characters followed by * to narrow your search.
g. Click Find.
h. On the list of matches, click the name of the user to import.
i. On the Add Subscriber page, enter the applicable information.
j. Click Add.
Step 4 In the Extension field, enter the extension of Phone 1.
Step 5 In the Active Schedule field, click All Hours - All Days.
Step 6 Click the Save icon.
Step 7 In the navigation bar, click Call Transfer to go to the Subscribers > Subscribers > Call Transfer page for the test subscriber.
For more information on transfer settings, see the "Subscriber Template Call Transfer Settings" section in Cisco Unity Administrator Help.
Step 8 In the Transfer Rule Applies To field, click Standard.
Step 9 Under Transfer Incoming Calls, click Yes, Ring Subscriber's Extension, and confirm that the extension number is for Phone 1.
Step 10 Under Transfer Type, click Release to Switch.
Step 11 Click the Save icon.
Step 12 In the navigation bar, click Messages to go to the Subscribers > Subscribers > Messages page for the test subscriber.
Step 13 Under Message Waiting Indicators (MWIs), check the Use MWI for Message Notification check box.
Step 14 In the Extension field, enter x.
Step 15 Click the Save icon.
Step 16 Open the Status Monitor by doing one of the following:
•In Internet Explorer, go to http://<Cisco Unity server name>/web/sm.
•Double-click the desktop shortcut to the Status Monitor.
•In the status bar next to the clock, right-click the Cisco Unity tray icon and click Status Monitor.
To Test an External Call with Release Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.
Step 2 On the Status Monitor, note which port handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you hear a ringback tone on Phone 2. Hearing a ringback tone means that Cisco Unity correctly released the call and transferred it to Phone 1.
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call changes to "Idle." This state means that release transfer is successful.
Step 6 Confirm that, after the number of rings that the phone system is set to wait, the call is forwarded to Cisco Unity and that you hear the greeting for the test subscriber. Hearing the greeting means that the phone system forwarded the unanswered call and the call-forward information to Cisco Unity, which correctly interpreted the information.
Step 7 On the Status Monitor, note which port handles this call.
Step 8 Leave a message for the test subscriber and hang up Phone 2.
Step 9 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
Step 10 Confirm that the MWI on Phone 1 is activated. The activated MWI means that the phone system and Cisco Unity are successfully integrated for turning on MWIs.
To Test Listening to Messages
Step 1 From Phone 1, enter the internal pilot number for Cisco Unity.
Step 2 When asked for your password, enter the default password. Hearing the request for your password means that the phone system sent the necessary call information to Cisco Unity, which correctly interpreted the information.
Step 3 Confirm that you hear the recorded voice name for the test subscriber (if you did not record a voice name for the test subscriber, you will hear the extension number for Phone 1). Hearing the voice name means that Cisco Unity correctly identified the subscriber by the extension.
Step 4 When asked whether you want to listen to your message, press 1.
Step 5 After listening to the message, press 3 to delete the message.
Step 6 Confirm that the MWI on Phone 1 is deactivated. The deactivated MWI means that the phone system and Cisco Unity are successfully integrated for turning off MWIs.
Step 7 Hang up Phone 1.
Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
To Set Up Supervised Transfer on Cisco Unity
Step 1 In Cisco Unity Administrator, go to the Subscribers > Subscribers > Call Transfer page.
If the name of the test subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select the name of the test subscriber in the list that appears.
For more information on transfer settings, see the "Subscriber Template Call Transfer Settings" section in Cisco Unity Administrator Help.
Step 2 Under Transfer Type, click Supervise Transfer.
Step 3 Set the Rings to Wait For field to 3.
Step 4 Click the Save icon.
To Test Supervised Transfer
Step 1 From Phone 2, enter the access code necessary to get an outside line, then enter the number outside callers use to dial directly to Cisco Unity.
Step 2 On the Status Monitor, note which port handles this call.
Step 3 When you hear the opening greeting, enter the extension for Phone 1. Hearing the opening greeting means that the port is configured correctly.
Step 4 Confirm that Phone 1 rings and that you do not hear a ringback tone on Phone 2. Instead, you should hear the indication your phone system uses to mean that the call is on hold (for example, music or beeps).
Step 5 Leaving Phone 1 unanswered, confirm that the state of the port handling the call remains "Busy." This state and hearing an indication that you are on hold mean that Cisco Unity is supervising the transfer.
Step 6 Confirm that, after three rings, you hear the greeting for the test subscriber. Hearing the greeting means that Cisco Unity successfully recalled the supervised-transfer call.
Step 7 During the greeting, hang up Phone 2.
Step 8 On the Status Monitor, confirm that the state of the port handling the call changes to "Idle." This state means that the port was successfully released when the call ended.
To Delete the Test Subscriber Account
Step 1 In Cisco Unity Administrator, go to the Subscribers > Subscribers > Profile page.
If the name of the test subscriber is not displayed, click the Find icon (the magnifying glass) in the title bar, then click Find, and select the name of the test subscriber in the list that appears.
Step 2 In the title bar, click the Delete Subscriber icon (the X).
Step 3 Click Delete.
Step 4 When prompted to confirm deleting the subscriber, click OK.
