Cisco Unified Communications Manager SIP Trunk Integration Guide for Cisco Unity Release 5.0 - Setting Up a Cisco Unified Communications Manager 7.x SIP Trunk Integration with Cisco Unity [Cisco Unity]

Table Of Contents

Setting Up a Cisco Unified Communications Manager 7.x SIP Trunk Integration with Cisco Unity

Task List to Create the Integration Through a SIP Trunk

Requirements

Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

Creating a New Integration with Cisco Unified Communications Manager

Setting Up a Cisco Unified Communications Manager 7.x SIP Trunk Integration with Cisco Unity

For detailed instructions for setting up a Cisco Unified Communications Manager 7.x SIP trunk integration with Cisco Unity, see the following sections in this chapter:

•Task List to Create the Integration Through a SIP Trunk

•Requirements

•Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

•Creating a New Integration with Cisco Unified Communications Manager

Note Cisco Unity failover is not available for the Cisco Unified Communications Manager SIP trunk integration.

Cisco Unified CM Music on Hold (MOH) feature is not available during supervised transfers for the Cisco Unified Communications Manager SIP trunk integration.

Task List to Create the Integration Through a SIP Trunk

Before doing the following tasks to integrate Cisco Unity with Cisco Unified CM through a SIP trunk, confirm that the Cisco Unity server is ready for the integration by completing the applicable tasks in the applicable Cisco Unity installation guide. If you are installing a new Cisco Unity server by using the applicable Cisco Unity installation guide, you may have already completed some of the following tasks.

1. Review the system and equipment requirements to confirm that all phone system and Cisco Unity server requirements have been met. See the "Requirements" section.

2. Plan how the voice messaging ports will be used by Cisco Unity. See Chapter 2, "Planning How the Voice Messaging Ports Will Be Used by Cisco Unity."

3. Program Cisco Unified CM. See the "Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity" section.

4. Create the integration. See the "Creating a New Integration with Cisco Unified Communications Manager" section.

5. If want to disable transcoding into the G.729a audio format, remove the G.729a codec from the Cisco Unity server. See Chapter 7, "Disabling Transcoding into the G.729a Audio Format."

6. Test the integration. See Chapter 8, "Testing the Integration."

Requirements

The Cisco Unified CM SIP trunk integration supports configurations of the following components:

Phone System

•Cisco Unified CM 7.x.

For details on compatible versions of Cisco Unified CM, refer to the SIP Trunk Compatibility Matrix: Cisco Unity and Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

•For the Cisco Unified CM extensions, one of the following configurations:

–(Best practice) Only SIP phones that support DTMF relay as described in RFC-2833.

–Both SCCP and SIP phones.

Note that older SCCP phone models may require a Media Termination Point (MTP) to function correctly.

•A LAN connection in each location where you will plug the applicable phone into the network.

•For multiple Cisco Unified CM clusters, the capability for users to dial an extension on another Cisco Unified CM cluster without having to dial a trunk access code or prefix.

Cisco Unity Server

•The applicable version of Cisco Unity. For details on compatible versions of Cisco Unity, refer to the SIP Trunk Compatibility Matrix: Cisco Unity and Cisco Unified Communications Manager at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_tables_list.html.

•Cisco Unity installed and ready for the integration, as described in the applicable Cisco Unity installation guide at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

•A license that enables the applicable number of voice messaging ports.

Centralized Voice Messaging

Cisco Unity supports centralized voice messaging by supporting various inter-phone system networking protocols including, for example, proprietary protocols such as Avaya DCS, Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. For details, see the "Centralized Voice Messaging" section in the "Integrating Cisco Unity with the Phone System" chapter of the Design Guide for Cisco Unity Release 5.x at http://www.cisco.com/en/US/docs/voice_ip_comm/unity/5x/design/guide/5xcudgx.html.

Programming the Cisco Unified CM Phone System for Integrating with Cisco Unity

After the Cisco Unified CM software is installed, do the procedures in the order given.

Note There must be a calling search space that is used by all subscriber phones (directory numbers). Otherwise, the integration will not function correctly. For instructions on setting up a calling search space and assigning subscriber phones to it, refer to the Cisco Unified CM Help.

To Create the SIP Trunk Security Profile

Step 1 In Cisco Unified CM Administration, on the System menu, click Security Profile > SIP Trunk Security Profile.

Step 2 On the Find and List SIP Trunk Security Profiles page, click Add New.

Step 3 On the SIP Trunk Security Profile Configuration page, under SIP Trunk Security Profile Information, enter the following settings.

Table 6-1 Settings for the SIP Trunk Security Profile Configuration Page

Field

Setting

Name

Enter Cisco Unity SIP Trunk Security Profile or another name.

Description

Enter SIP trunk security profile for Cisco Unity or another description.

Device Security Mode

Accept the default of Non Secure.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Check this check box.

Step 4 Click Save.

To Create the SIP Profile

Step 1 On the Device menu, click Device Settings > SIP Profile.

Step 2 On the Find and List SIP Profiles page, click Add New.

Step 3 On the SIP Profile Configuration page, enter the following settings.

Table 6-2 Settings for the SIP Profile Configuration Page

Field

Setting

Name

Enter Cisco Unity SIP Profile or another name.

Description

Enter SIP profile for Cisco Unity or another description.

Step 4 Click Save.

To Create the SIP Trunk

Step 1 On the Device menu, click Trunk.

Step 2 On the Find and List Trunks page, click Add New.

Step 3 On the Trunk Configuration page, in the Trunk Type field, click SIP Trunk.

Step 4 In the Device Protocol field, click SIP and click Next.

Step 5 Under Device Information, enter the following settings.

Table 6-3 Settings for Device Information on the Trunk Configuration Page

Field

Setting

Device Name

Enter Cisco Unity_SIP_Trunk or another name.

Description

Enter SIP trunk for Cisco Unity or another description.

Step 6 If subscriber phones are contained in a calling search space, under Inbound Calls, enter the following settings. Otherwise, continue to Step 7.

Table 6-4 Settings for Inbound Calls on the Trunk Configuration Page

Field

Setting

Calling Search Space

Click the name of the calling search space that contains the subscriber phones.

Redirecting Diversion Header Delivery - Inbound

Check this check box.

Step 7 Under Outbound Calls, check the Redirecting Diversion Header Delivery - Outbound check box.

Step 8 Under SIP Information, enter the following settings.

Table 6-5 Settings for SIP Information on the Trunk Configuration Page

Field

Setting

Destination Address

Enter the IP address of the Cisco Unity SIP port to which Cisco Unified CM will connect.

Destination Port

Enter the Cisco Unity SIP port that you configure in UTIM in the "Creating a New Integration with Cisco Unified Communications Manager" section.

SIP Trunk Security Profile

Click the name of the SIP trunk security profile that you created in the "To Create the SIP Trunk Security Profile" procedure. For example, click "Cisco Unity SIP Trunk Security Profile."

Rerouting Calling Search Space

Click the name of the calling search space that is used by subscriber phones.

Out-of-Dialog Refer Calling Search Space

Click the name of the calling search space that is used by subscriber phones.

SIP Profile

Click the name of the SIP profile that you created in the "To Create the SIP Profile" procedure. For example, click "Cisco Unity SIP Profile."

Step 9 Adjust any other settings that are needed for your site.

Step 10 Click Save.

To Create a Route Pattern

Step 1 On the Call Routing menu, click Route/Hunt > Route Pattern.

Step 2 On the File and List Route Patterns page, click Add New.

Step 3 On the Route Pattern Configuration page, enter the following settings.

Table 6-6 Settings for the Route Pattern Configuration Page

Field

Setting

Route Pattern

Enter the voice mail pilot number for Cisco Unity.

Gateway/Route List

Click the name of the SIP trunk that you created in the "To Create the SIP Trunk" procedure. For example, click "Cisco Unity_SIP_Trunk."

Step 4 Click Save.

To Create the Voice Mail Pilot

Step 1 On the Voice Mail menu, click Voice Mail Pilot.

Step 2 On the Find and List Voice Mail Pilots page, click Add New.

Step 3 On the Voice Mail Pilot Configuration page, enter the following voice mail pilot number settings.

Table 6-7 Settings for the Voice Mail Pilot Configuration Page

Field

Setting

Voice Mail Pilot Number

Enter the voice mail pilot number that subscribers will dial to listen to their voice messages. This number must match the route pattern that you entered in the "To Create a Route Pattern" procedure.

Calling Search Space

Click the calling search space that includes partitions containing the subscriber phones and the partition that you set up for the voice mail pilot number.

Description

Enter Cisco Unity Pilot or another description.

Make This the Default Voice Mail Pilot for the System

Check this check box. When this check box is checked, this voice mail pilot number replaces the current default pilot number.

Step 4 Click Save.

To Set Up the Voice Mail Profile

Step 1 On the Voice Mail menu, click Voice Mail > Voice Mail Profile.

Step 2 On the Find and List Voice Mail Profiles page, click Add New.

Step 3 On the Voice Mail Profile Configuration page, enter the following voice mail profile settings.

Table 6-8 Settings for the Voice Mail Profile Configuration Page

Field

Setting

Voice Mail Profile Name

Enter Cisco Unity Profile or another name to identify the voice mail profile.

Description

Enter Profile for Cisco Unity or another description.

Voice Mail Pilot

Click the voice mail pilot that you defined in the "To Create the Voice Mail Pilot" procedure.

Voice Mail Box Mask

When multitenant services are not enabled on Cisco Unified CM, leave this field blank.

When multitenant services are enabled, each tenant uses its own voice mail profile and must create a mask to identify the extensions (directory numbers) in each partition that is shared with other tenants. For example, one tenant can use a mask 972813XXXX, while another tenant can use the mask 214333XXXX. Each tenant also uses its own translation patterns for MWIs.

Make This the Default Voice Mail Profile for the System

Check this check box to make this voice mail profile the default.

When this check box is checked, this voice mail profile replaces the current default voice mail profile.

Step 4 Click Save.

To Set Up the Voice Mail Server Service Parameters

Step 1 In Cisco Unified CM Administration, click Service > Service Parameters.

Step 2 On the Service Parameters Configuration page, in the Server field, click the name of the Cisco Unified CM server.

Step 3 In the Service list, click Cisco CallManager. The list of parameters appears.

Step 4 Under Clusterwide Parameters (Feature - General), locate the Multiple Tenant MWI Modes parameter.

Step 5 If you use multiple tenant MWI notification, click True.

When this parameter is set to True, Cisco Unified CM uses any configured translation patterns to convert voice mail extensions into directory numbers when turning on or off an MWI.

Step 6 If you changed any settings, click Save. Then shut down and restart the Cisco Unified CM server.

Do the following two procedures only if you want to set up SIP Digest authentication.

If you do not want to set up SIP digest authentication, continue to the "Creating a New Integration with Cisco Unified Communications Manager" section.

(Optional) To Set Up SIP Digest Authentication

Step 1 On the System menu, click Security Profile > SIP Trunk Security Profile.

Step 2 On the Find and List SIP Trunk Security Profiles page, click the SIP trunk security profile that you created in the "To Create the SIP Trunk Security Profile" procedure.

Step 3 On the SIP Trunk Security Profile Configuration page, check the Enable Digest Authentication check box.

Step 4 Click Save.

(Optional) To Create the Application User

Step 1 On the User Management menu, click Application User.

Step 2 On the Find and List Application Users page, click Add New.

Step 3 On the Application User Configuration page, enter the following settings.

Table 6-9 Settings for the Application User Configuration Page

Field

Setting

User ID

Enter the application user identification name. Cisco Unified CM does not permit modifying the user ID after it is created. You may use the following special characters: =, +, <, >, #, ;, \, , "", and blank spaces.

Password

Enter the same password that you use for the digest credentials.

Confirm Password

Enter the password again.

Digest Credentials

Enter the name of the digest credentials.

Presence Group

Used with the Presence feature, the application user (for example, IPMASysUser) serves as the watcher because it requests status about the presence entity.

If you want the application user to receive the status of the presence entity, make sure that the Application User Presence group is allowed to view the status of the Presence group that is applied to the directory number, as indicated in the Presence Group Configuration window.

Accept Presence Subscription

Leave this check box unchecked.

Accept Out-of-Dialog REFER

Check this check box.

Accept Unsolicited Notification

Check this check box.

Accept Header Replacement

Leave this check box unchecked.

Available Devices

This list box displays the devices that are available for association with this application user.

To associate a device with this application user, select the device and click the Down arrow below this list box.

If the device that you want to associate with this application user does not appear in this pane, click one of these buttons to search for other devices:

•Find More Phones—Click this button to find more phones to associate with this application user. The Find and List Phones window appears to enable a phone search.

•Find More Route Points—Click this button to find more phones to associate with this application user. The Find and List CTI Route Points window displays to enable a CTI route point search.

Associated CAPF Profiles

In the Associated CAPF Profile pane, the Instance ID for the Application User CAPF Profile displays if you configured an Application User CAPF Profile for the user. To edit the profile, click the Instance ID; then, click Edit Profile. The Application User CAPF Profile Configuration window appears.

Groups

This list box appears after an application user has been added. The list box displays the groups to which the application user belongs.

Roles

This list box appears after an application user has been added. The list box displays the roles that are assigned to the application user.

Step 4 Click Save.

Creating a New Integration with Cisco Unified Communications Manager

After ensuring that Cisco Unified Communications Manager and Cisco Unity are ready for the integration, do the following procedures to set up the integration and to enter the port settings.

To Create an Integration

Step 1 If UTIM is not already open, on the Windows Start menu of the Cisco Unity server, click Programs > Cisco Unity > Manage Integrations. UTIM appears.

Step 2 In the left pane of the UTIM window, click Cisco Unity Server.

Step 3 On the Integration menu of the UTIM window, click New. The Telephony Integration Setup Wizard appears.

Step 4 On the Welcome page, click SIP (Includes CUCM/CCM) and click Next.

Step 5 On the Name This SIP Integration and Cluster page, enter the following settings, then click Next.

Table 6-10 Settings for the Name This SIP Integration and Cluster Page

Field

Setting

Integration Name

Enter the name you will use to identify this SIP integration. Accept the default name or enter another name.

Cluster Name

Enter the name you will use to identify this SIP server cluster. Accept the default name or enter another name.

Step 6 On the Enter Primary and Secondary SIP Server page, enter the following settings, then click Next.

Table 6-11 Settings for the Enter Primary and Secondary SIP Server Page

Field

Setting

Primary:
IP Address/Name

Enter the IP address of the primary SIP server that you are connecting to Cisco Unity.

Primary:
Port

Enter the IP port of the primary SIP server that you are connecting to Cisco Unity.

Secondary:
IP Address/Name

(Optional) Enter the IP address of the secondary SIP server that you are connecting to Cisco Unity.

Secondary:
Port

(Optional) Enter the IP port of the secondary SIP server that you are connecting to Cisco Unity.

You can click Ping Server to confirm that the IP address is correct.

Step 7 On the Set Number of Voice Messaging Ports page, enter the number of voice messaging ports on Cisco Unity that you want to connect to the SIP server, then click Next.

Step 8 On the Configure Cisco Unity SIP Settings page, enter the following settings, then click Next.

Table 6-12 Settings for the Configure Cisco Unity SIP Settings Page

Field

Setting

Contact Line Name

Enter the voice messaging line name that subscribers will use to contact Cisco Unity and that Cisco Unity uses to register with the SIP server.

Cisco Unity SIP Port

Enter the SIP port on Cisco Unity that callers and the SIP server use to connect to voice mail. In most circumstances, we recommend using the default setting. However, for multiple phone system integrations, do not use 5061 as the setting for this integration.

Caution Do not use 5061 as the Cisco Unity SIP port for this integration. Otherwise, MWIs and dialouts may not function correctly.

Preferred Codec

Click the codec that Cisco Unity will first attempt to use on outgoing calls.

Preferred Transport Protocol

Click UDP.

Step 9 On the Enter SIP Server Authentication page, enter the following settings, then click Next.

Table 6-13 Settings for the Enter SIP Server Authentication Page

Field

Setting

Authenticate with the SIP Server

Check this check box if you want Cisco Unity to authenticate with the SIP server.

Name

Enter the name the SIP server will use for authentication.

Password

Enter the password the SIP server will use for authentication.

Step 10 If other integrations already exist, the Enter Trunk Access Code page appears. Enter the extra digits that Cisco Unity must use to transfer calls through the gateway to extensions on the other phone systems with which it is integrated. Then click Next.

Step 11 On the Reassign Subscribers page, any subscribers whose phone system integration has been deleted and who are not currently assigned to a phone system integration will appear in the list.

If no subscribers appear in the list, click Next and continue to Step 12.

Otherwise, select the subscribers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting subscribers.

Table 6-14 Selection Controls for the Reassign Subscribers Page

Selection Control

Effect

Check All

Checks the check boxes for all subscribers in the list.

Uncheck All

Unchecks the check boxes for all subscribers in the list.

Toggle Selected

For the subscribers highlighted in the list, toggles between checking and unchecking the check boxes.

If some highlighted subscriber check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.

Step 12 On the Reassign Call Handlers page, any call handlers whose phone system integration has been deleted and that are not currently assigned to a phone system integration will appear in the list.

If no call handlers appear in the list, click Next and continue to Step 13.

Otherwise, select the call handlers that you want to assign to this phone system integration and click Next. You can use the following selection controls for selecting call handlers.

Table 6-15 Selection Controls for the Reassign Call Handlers Page

Selection Control

Effect

Check All

Checks the check boxes for all call handlers in the list.

Uncheck All

Unchecks the check boxes for all call handlers in the list.

Toggle Selected

For the call handlers highlighted in the list, toggles between checking and unchecking the check boxes.

If some highlighted call handler check boxes are checked and others are unchecked, clicking this button will check all the check boxes. Clicking again will uncheck all the check boxes.

Step 13 On the Completing page, verify the settings you entered, then click Finish.

Step 14 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.

Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.

To Enter the Voice Messaging Port Settings for the Integration

Step 1 After the Cisco Unity services restart, on the View menu, click Refresh.

Step 2 In the left pane of the UTIM window, expand the phone system integration that you are creating.

Step 3 In the left pane, click the name of the cluster.

Step 4 In the right pane, click the Ports tab.

Step 5 Enter the settings shown in Table 6-16 for the voice messaging ports.

For the voice messaging ports assigned to a given Cisco Unified CM cluster, to get the best performance, use the first voice messaging ports for incoming calls and the last ports to dial out. This organization helps minimize the possibility of a collision, in which an incoming call arrives on a port at the same time that Cisco Unity takes the port off-hook to dial out. Set the ports assigned to each Cisco Unified CM cluster in this manner.

Table 6-16 Settings for the Voice Messaging Ports

Field

Considerations

Enabled

Check this check box.

Answer Calls

Check this check box.

Caution All voice messaging ports connecting to the Cisco Unified CM server must have the Answer Calls box checked. Otherwise, calls to Cisco Unity may not be answered.

Message Notification

Check this check box to designate the port for notifying subscribers of messages.

AMIS Delivery

(available with the AMIS licensed feature only)

Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity users to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.

TRAP Connection

Check this check box so that users can use the phone as a recording and playback device in Cisco Unity web applications.

Step 6 Click Save.

Step 7 Repeat Step 3 through Step 6 for all remaining clusters if any.

Step 8 If Cisco Unity integrates with only one cluster of Cisco Unified CM, exit UTIM, skip the next section, and continue with Chapter 8, "Testing the Integration."

If Cisco Unity integrates with multiple clusters of Cisco Unified CM, continue to the next procedure.

To Create an Integration with a Second Cluster of Cisco Unified CM

If Cisco Unity integrates with only one Cisco Unified CM cluster, skip this procedure and continue with Chapter 8, "Testing the Integration."

Step 1 In the left pane of the UTIM window, click the Cisco Unified CM integration.

Step 2 On the Cluster menu, click New. The Add Server Dialog box appears.

Step 3 Enter the following settings.

Table 6-17 Settings for the Add Server Dialog Box

Field

Setting

IP Address or Host Name

Enter the IP address (or DNS name) of a subscriber Cisco Unified CM server

Port

Enter the IP port of the Cisco Unified CM server that you are connecting to Cisco Unity. We recommend using the default setting

Step 4 Click OK.

Step 5 When prompted to enter the remaining settings for the cluster, click OK.

Step 6 Click the Servers tab, and, in the Display Name field, enter Cisco Unified CM Cluster 02 or another name that you will use to identify this Cisco Unified CM cluster.

Step 7 If there are no additional Cisco Unified CM servers in this cluster, continue to Step 11.

If there are additional Cisco Unified CM servers in this cluster, click Add. The Servers dialog box appears.

Step 8 Enter the following settings.

Table 6-18 Settings for the Add Server Dialog Box

Field

Setting

IP Address or Host Name

Enter the IP address (or DNS name) of a subscriber Cisco Unified CM server

Port

Enter the IP port of the Cisco Unified CM server that you are connecting to Cisco Unity. We recommend using the default setting

Step 9 Click OK.

Step 10 Repeat Step 7 through Step 9 for all remaining Cisco Unified CM servers in the cluster.

Step 11 Click the SIP Info tab.

Table 6-19 Settings for the SIP Info Page

Field

Setting

Contact Line Name

Enter the voice messaging line name that subscribers will use to contact Cisco Unity and that Cisco Unity uses to register with the SIP server.

Cisco Unity SIP Port

Enter the SIP port on Cisco Unity that callers and the SIP server use to connect to voice mail. In most circumstances, we recommend using the default setting. However, for multiple phone system integrations, do not use 5061 as the setting for this integration.

Caution Do not use 5061 as the Cisco Unity SIP port for this integration. Otherwise, MWIs and dialouts may not function correctly.

Preferred Codec

Click the codec that Cisco Unity will first attempt to use on outgoing calls.

Preferred Transport Protocol

Click UDP.

Step 12 Enter other settings on the tab as needed.

Step 13 Click the Ports tab, and click Add Port.

Step 14 In the Add Port dialog box, enter the number of voice messaging ports on Cisco Unity that you want to connect to the Cisco Unified CM cluster, and click OK.

This number cannot bring the total number of ports installed on the Cisco Unity server to more than the number of ports enabled by the Cisco Unity license.

Step 15 Enter the settings shown in Table 6-20 for the voice messaging ports.

Table 6-20 Settings for the Voice Messaging Ports

Field

Considerations

Enabled

Check this check box.

Answer Calls

Check this check box.

Caution All voice messaging ports connecting to the Cisco Unified CM server must have the Answer Calls box checked. Otherwise, calls to Cisco Unity may not be answered.

Message Notification

Check this check box to designate the port for notifying subscribers of messages.

AMIS Delivery

(available with the AMIS licensed feature only)

Check this check box to designate the port for making outbound AMIS calls to deliver voice messages from Cisco Unity users to users on another voice messaging system. Cisco Unity supports the Audio Messaging Interchange Specification (AMIS) protocol, which provides an analog mechanism for transferring voice messages between different voice messaging systems.

This setting affects outbound AMIS calls only. All ports are used for incoming AMIS calls.

Because the transmission of outgoing AMIS messages may tie up voice ports for long periods of time, you may want to adjust the schedule on the Network > AMIS > Schedule page so that outgoing AMIS calls are placed during closed hours or at times when Cisco Unity is not processing many calls.

TRAP Connection

Check this check box so that users can use the phone as a recording and playback device in Cisco Unity web applications.

Step 16 Click the RTP tab, and confirm that the Automatically Assign option is selected.

Step 17 In the UTIM window, click Save.

Step 18 At the prompt to restart the Cisco Unity services, click Yes. The Cisco Unity services restart.

Alternatively, you can restart the Cisco Unity services in UTIM on the Tools menu by clicking Restart Cisco Unity.

Step 19 Exit UTIM.