Table Of Contents

Setting Up the Cisco Unity Greetings Administrator

Cisco Unity Greetings Administrator Overview

Setting Up the Cisco Unity Greetings Administrator

Using the Cisco Unity Greetings Administrator to Manage Call Handler Greetings

Setting Up the Cisco Unity Greetings Administrator

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See the following sections in this chapter:

•Cisco Unity Greetings Administrator Overview

•Setting Up the Cisco Unity Greetings Administrator

•Using the Cisco Unity Greetings Administrator to Manage Call Handler Greetings

Cisco Unity Greetings Administrator Overview

The Cisco Unity Greetings Administrator allows you—or the call handler owner(s) that you assign—to manage call handler greetings from any phone. For example, when the office is unexpectedly closed because of bad weather, you can call Cisco Unity from home to enable the alternate Opening Greeting, or rerecord a call handler greeting to state that the office is closed.

The owner of the call handler can be any subscriber or public distribution list. When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation. (Note that a call handler owner is not necessarily the message recipient.)

By using the Cisco Unity Greeting Administrator, you can do the following tasks without having to access the Cisco Unity Administrator:

•Rerecord a call handler greeting.

•Enable or disable the alternate greeting for a call handler.

•Determine which greeting is currently active for a call handler.

Setting Up the Cisco Unity Greetings Administrator

To set up the Cisco Unity Greetings Administrator, do the following tasks:

1. Set up a phone number so that you or another subscriber can call the Cisco Unity Greetings Administrator (for instructions, see the documentation for the phone system). Then add a routing rule to forward calls from the phone number that you set up to the Cisco Unity Greetings Administrator. Do the "To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator" procedure.

2. Assign a unique extension to the call handler. Do the "To Assign a Unique Extension to the Call Handler" procedure. Repeat this procedure for each call handler that you want to access by using the Cisco Unity Greetings Administrator.

3. As needed, tell call handler owners how to use the Cisco Unity Greetings Administrator. See the "Using the Cisco Unity Greetings Administrator to Manage Call Handler Greetings" section.

Alternatively, you can use the Custom Key Map utility to add the Cisco Unity Greetings Administrator to the options offered to subscribers at the main menu. Then, configure subscribers to use the Custom Keypad Mapping conversation. See the "Using the Custom Keypad Mapping Utility to Customize the Conversation" section on page 14-15.

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Note The RSA SecurID system is not available for subscribers who use the Cisco Unity Greetings Administrator. For information on RSA SecurID, see the "Authentication for Cisco Unity Applications" chapter of the Security Guide for Cisco Unity. The guide is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_maintenance_guides_list.html.

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To Add a Routing Rule to Forward Calls to the Cisco Unity Greetings Administrator

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Step 1 In the Cisco Unity Administrator, go to the Call Management > Call Routing > Forwarded Calls page.

Step 2 Click the Add icon.

Step 3 In the Add a Call Routing Rule - Direct dialog box, enter a name for the new routing rule, and click Add.

Step 4 In the Status field, confirm that Enabled is selected.

Step 5 In the Dialed Number field, enter the phone number that is set up for the system administrator to dial for changing call handler greetings by phone.

Step 6 In the Send Call To field, click Greetings Administrator.

Step 7 Change other fields for the routing rule as needed.

Step 8 In the routing table at the bottom of the page, confirm that the new routing rule is in an appropriate position with the other routing rules.

Step 9 To change the order of the routing rules, click Change Rule Order. (For information on routing rule order, see the "How Call Routing Rules Work" section on page 3-3.)

Step 10 Click the Save icon.

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To Assign a Unique Extension to the Call Handler

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Step 1 In the Cisco Unity Administrator, go to the Call Management > Call Handlers > Profile page.

Step 2 Click the Find icon, and in the Select and View dialog box, click Find. A list of call handlers appears.

Step 3 Click the call handler that you want to access by using the Cisco Unity Greetings Administrator and click View.

Step 4 In the Extension field, enter the unique extension you want to assign to the call handler.

Step 5 Click the Save icon.

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Using the Cisco Unity Greetings Administrator to Manage Call Handler Greetings

The Cisco Unity Greetings Administrator allows you—or the call handler owner(s) that you assign—to manage call handler greetings from any phone. The owner of the call handler can be any subscriber or public distribution list.

By using the Cisco Unity Greeting Administrator, you can do the following tasks without having to access a Media Master control bar in the Cisco Unity Administrator:

•Rerecord a call handler greeting.

•Enable or disable the alternate greeting for a call handler.

•Determine which greeting is currently active for a call handler.

For example, if your office is unexpectedly closed because of bad weather, you can call Cisco Unity from home to enable the alternate Opening Greeting, or rerecord a call handler greeting to state that the office is closed.

When you have set up the Cisco Unity Greeting Administrator for a call handler, the owner of the call handler can toggle between the alternate and standard call handler greetings, or record the call handler greeting over the phone. When a public distribution list owns a call handler, the Cisco Unity Greetings Administrator allows each member of the public distribution list to manage call handler greetings by using the Cisco Unity phone conversation.

To access the Cisco Unity Greetings Administrator, the owner of the call handler will require the following information:

•The phone number to dial for access to the Cisco Unity Greetings Administrator

•The ID of the call handler owner

•The password of the call handler owner

•The extension of the call handler

To prevent unauthorized access to Cisco Unity, make sure that the call handler owner understands that the above information should be kept confidential.

To Use the Cisco Unity Greetings Administrator to Manage Call Handler Greetings

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Step 1 On the phone, dial the phone number for access to the Cisco Unity Greetings Administrator.

Step 2 At the prompt, enter the ID of the call handler owner, and press #.

Step 3 At the prompt, enter the password of the call handler owner, and press #.

Step 4 At the prompt, enter the extension of the call handler.

Step 5 Follow the Cisco Unity conversation to toggle between the alternate and standard call handler greetings, or to record the call handler greeting.

Toggle between greetings	Press 1.
Record the greeting	Press 2.

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