System Administration Guide for Cisco Unity Release 5.x (With Microsoft Exchange) - Managing Phone View Features and Remote Message Monitor [Cisco Unity]

Table Of Contents

Managing Phone View Features and Remote Message Monitor

Phone View Features

Remote Message Monitor

Managing Phone View Features and Remote Message Monitor

See the following sections in this chapter:

•Phone View Features

•Remote Message Monitor

Phone View Features

Revised September 29, 2008

Phone View features—such as Message Monitor and Visual Message Locator—use the LCD screens of Cisco IP phones to display information and messages.

Phone View features work only with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) phone systems, and only with supported Cisco IP phones. For details on requirements, see the "Requirements for Cisco Unity Phone View" section in the applicable System Requirements for Cisco Unity, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html.

To set up Phone View features, you first create an application CTI user in Cisco Unified CM and associate the applicable subscriber devices with this user. Then, you enable Phone View features for the phone system. Additionally, Visual Message Locator must be enabled for individual subscribers. Note that subscribers can also change their personal settings to enable Message Monitor for a specified phone, or to disable it.

Do the following procedures in order, as applicable.

To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 5.x and Later)

Step 1 In Cisco Unified Communications Manager Administration, click User Management > Application User.

Step 2 On the Find and List Application Users page, click Add New.

Step 3 On the Application User Configuration page, do the following sub-steps to create a CTI user account that will have access to all subscriber phones for Phone View:

a. In the User ID field, enter a unique name for the CTI user. For example, enter "PhoneViewUser."

b. In the password field, enter a password for the user.

c. In the Confirm Password field, re-enter the password that you entered in Step 3 b.

Step 4 In the credential policy for the Phone View CTI user, ensure that the User Must Change at Next Login and the Does Not Expire check boxes are both unchecked. Otherwise, Phone View will not work.

Step 5 Associate the subscriber phone devices for which you want to enable Phone View with the new CTI user.

Step 6 Click Save.

Step 7 Continue with the "To Enable Phone View on the Cisco Unity Server" procedure.

To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 4.x)

Step 1 In Cisco Unified Communications Manager Administration, click User > Add a New User.

Step 2 On the User Configuration page, do the following sub-steps to create a CTI user account that will have access to all subscriber phones for Phone View:

a. In the First Name field, enter a first name for the CTI user. For example, enter "PhoneView."

b. In the Last Name field, enter a last name for the CTI user. For example, enter "User."

c. In the User ID field, enter a unique user name. For example, enter "PhoneViewUser."

d. In the password field, enter the password for the user.

e. In the Confirm Password field, re-enter the password that you entered in Step 2 d.

f. In the PIN field, enter the PIN for the user.

g. In the Confirm PIN field, re-enter the PIN that you entered in Step 2 f.

h. Check the Enable CTI Application Use check box.

i. Check the Enable CTI Super Provider Use check box.

j. Click Insert.

Step 3 Under Application Profiles of CTI, click Device Association.

Step 4 On the Device Association page, add the subscriber phone devices for which you want to enable Phone View.

Step 5 Click Update.

Step 6 Continue with the following "To Enable Phone View on the Cisco Unity Server" procedure.

To Enable Phone View on the Cisco Unity Server

Step 1 On the Cisco Unity server, on the Windows Start menu, go to Programs > Unity > Manage Integrations.

Step 2 In the Manage Integrations utility, click Properties for the Cisco Unified Communications Manager phone system to enable for Phone View.

Step 3 Click the Phone View tab.

Step 4 In the Phone System Version field, click the version of the Cisco Unified Communications Manager phone system.

Step 5 In the CTI Refresh Interval field, enter the refresh interval in minutes. The default is 15 minutes.

Step 6 Under CUCM/CCM Access, in the User Name field, enter the name of a user with access permission to Cisco Unified CM Administration.

Step 7 In the Password field, enter the password for the user specified in Step 6.

Step 8 Under CTI Phone Access, in the User Name field, enter the name of the CTI Application User that you created to access subscriber phones for Phone View.

Step 9 In the Password field, enter the password for the user specified in Step 8.

Step 10 To enable Message Monitor, check the Message Monitor Enabled check box.

Step 11 To enable Visual Message Locator, check the Visual Message Locator Enabled check box.

Step 12 Click Save.

Step 13 When prompted to restart the Cisco Unity services, click Yes.

Step 14 Wait for the services to be stopped and restarted.

Step 15 If you are configuring Visual Message Locator, continue with the following procedure as applicable.

To enable Visual Message Locator for subscribers, you can use either the Cisco Unity Administrator or Bulk Edit.

To enable the feature for a group of existing subscribers at once by using the Bulk Edit utility, do the "To Enable Visual Message Locator by Using the Bulk Edit Utility" procedure.

To enable the feature for an individual subscriber, do the "To Enable Visual Message Locator by Using the Cisco Unity Administrator" procedure.

To Enable Visual Message Locator by Using the Bulk Edit Utility

Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon.

Step 2 In the Tools Depot window, expand Administration Tools, then double-click Bulk Edit.

Step 3 In the Unity Bulk Edit Utility window, on the Overview page, click Next.

Step 4 On the Select Subscriber page, under Select Subscriber, select the subscribers that you want and click Add Subscribers to Grid.

Step 5 Click Next.

Step 6 On the Select Subscriber Changes page, click the Features tab.

Step 7 Under Finding Messages by Phone, in the Subscribers Can Use Message Locator field, click True.

Step 8 In the Include Receipts in Searches field, click True.

Step 9 In the Enable Phone View Message Locator Feature field, click True.

Step 10 Click Next.

Step 11 On the Apply Changes page, click Update Subscribers.

Step 12 When you are prompted that the Bulk Edit utility is done, click OK.

Step 13 When you are prompted to view the output log, click the applicable button.

Step 14 In the Unity Bulk Edit Utility window, click Exit.

To Enable Visual Message Locator by Using the Cisco Unity Administrator

Note You can create a subscriber template in which you enable Visual Message Locator. This will enable the feature for all subsequent subscriber accounts that are created by using the template. Modifying a template to enable the feature does not change settings for existing subscriber accounts.

Step 1 In the Cisco Unity Administrator, find the subscriber for which you are enabling Visual Message Locator.

Step 2 Click Features.

Step 3 Check the Subscriber Can Use Message Locator check box.

Step 4 Check the Subscriber Can Use Phone View Visual Message Locator check box.

Step 5 Check the Include Receipts in Searches check box, if applicable.

Step 6 Click Save.

Remote Message Monitor

The Remote Message Monitor feature allows voicemail subscribers to listen to a message on a remote phone as the caller records it and gives them the option of connecting to the caller.

To enable the feature, you must first enable it for all subscribers who are associated with a Cisco Unified Communications Manager phone system. Then, subscribers must set up notification for their remote phone by using the Cisco Unity Assistant.

Do the following procedure to enable the feature for all subscribers who are associated with a Cisco Unified CM phone system.

To Enable Remote Message Monitor on the Cisco Unity Server

Step 1 On the Cisco Unity server, on the Windows Start menu, go to Programs > Cisco Unity > Manage Integrations.

Step 2 In the Manage Integrations utility, go to the Properties of the Cisco Unified CM integration being enabled for the Remote Message Monitor.

Step 3 Click on the Phone View tab.

Step 4 Check the Remote Message Monitor Enabled check box.

Step 5 Click Save.

Step 6 When prompted to restart the Cisco Unity services, click Yes.

Step 7 Wait for the services to be stopped and restarted.

	System Administration Guide for Cisco Unity Release 5.x (With Microsoft Exchange)
	Managing Phone View Features and Remote Message Monitor
System Administration Guide for Cisco Unity Release 5.x (With Microsoft Exchange) Index Preface Accessing and Using the Cisco Unity Administrator Managing Cisco Unity Administrator Accounts Call Management Overview Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Restriction Tables Messaging and Default Accounts Overview Managing Account Policy Settings Managing Languages Managing System-Wide Settings Managing Phone View Features and Remote Message Monitor Managing Network Settings Cisco Unity Conversation Overview Managing System-Wide Conversation Settings Managing Conversation Settings That Are Controlled by Class of Service Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings Managing Voice-Recognition Features Managing Classes of Service Managing Subscriber Templates Managing Subscriber Accounts Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings Setting Up Message Notifications Setting Up Broadcast Messaging Managing Distribution Lists Setting Up the Cisco Unity Greetings Administrator Recording Greetings and Names Setting Up Subscriber Workstations Subscriber Orientation	Download this chapter Managing Phone View Features and Remote Message Monitor Download the complete book PDF Version of the Entire Guide (PDF - 3 MB) Table Of Contents Managing Phone View Features and Remote Message Monitor Phone View Features Remote Message Monitor Managing Phone View Features and Remote Message Monitor See the following sections in this chapter: •Phone View Features •Remote Message Monitor Phone View Features Revised September 29, 2008 Phone View features—such as Message Monitor and Visual Message Locator—use the LCD screens of Cisco IP phones to display information and messages. Phone View features work only with Cisco Unified Communications Manager (CM) (formerly known as Cisco Unified CallManager) phone systems, and only with supported Cisco IP phones. For details on requirements, see the "Requirements for Cisco Unity Phone View" section in the applicable System Requirements for Cisco Unity, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_installation_guides_list.html. To set up Phone View features, you first create an application CTI user in Cisco Unified CM and associate the applicable subscriber devices with this user. Then, you enable Phone View features for the phone system. Additionally, Visual Message Locator must be enabled for individual subscribers. Note that subscribers can also change their personal settings to enable Message Monitor for a specified phone, or to disable it. Do the following procedures in order, as applicable. To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 5.x and Later) Step 1 In Cisco Unified Communications Manager Administration, click User Management > Application User. Step 2 On the Find and List Application Users page, click Add New. Step 3 On the Application User Configuration page, do the following sub-steps to create a CTI user account that will have access to all subscriber phones for Phone View: a. In the User ID field, enter a unique name for the CTI user. For example, enter "PhoneViewUser." b. In the password field, enter a password for the user. c. In the Confirm Password field, re-enter the password that you entered in Step 3 b. Step 4 In the credential policy for the Phone View CTI user, ensure that the User Must Change at Next Login and the Does Not Expire check boxes are both unchecked. Otherwise, Phone View will not work. Step 5 Associate the subscriber phone devices for which you want to enable Phone View with the new CTI user. Step 6 Click Save. Step 7 Continue with the "To Enable Phone View on the Cisco Unity Server" procedure. To Configure Cisco Unified Communications Manager for Phone View (Cisco Unified CM 4.x) Step 1 In Cisco Unified Communications Manager Administration, click User > Add a New User. Step 2 On the User Configuration page, do the following sub-steps to create a CTI user account that will have access to all subscriber phones for Phone View: a. In the First Name field, enter a first name for the CTI user. For example, enter "PhoneView." b. In the Last Name field, enter a last name for the CTI user. For example, enter "User." c. In the User ID field, enter a unique user name. For example, enter "PhoneViewUser." d. In the password field, enter the password for the user. e. In the Confirm Password field, re-enter the password that you entered in Step 2 d. f. In the PIN field, enter the PIN for the user. g. In the Confirm PIN field, re-enter the PIN that you entered in Step 2 f. h. Check the Enable CTI Application Use check box. i. Check the Enable CTI Super Provider Use check box. j. Click Insert. Step 3 Under Application Profiles of CTI, click Device Association. Step 4 On the Device Association page, add the subscriber phone devices for which you want to enable Phone View. Step 5 Click Update. Step 6 Continue with the following "To Enable Phone View on the Cisco Unity Server" procedure. To Enable Phone View on the Cisco Unity Server Step 1 On the Cisco Unity server, on the Windows Start menu, go to Programs > Unity > Manage Integrations. Step 2 In the Manage Integrations utility, click Properties for the Cisco Unified Communications Manager phone system to enable for Phone View. Step 3 Click the Phone View tab. Step 4 In the Phone System Version field, click the version of the Cisco Unified Communications Manager phone system. Step 5 In the CTI Refresh Interval field, enter the refresh interval in minutes. The default is 15 minutes. Step 6 Under CUCM/CCM Access, in the User Name field, enter the name of a user with access permission to Cisco Unified CM Administration. Step 7 In the Password field, enter the password for the user specified in Step 6. Step 8 Under CTI Phone Access, in the User Name field, enter the name of the CTI Application User that you created to access subscriber phones for Phone View. Step 9 In the Password field, enter the password for the user specified in Step 8. Step 10 To enable Message Monitor, check the Message Monitor Enabled check box. Step 11 To enable Visual Message Locator, check the Visual Message Locator Enabled check box. Step 12 Click Save. Step 13 When prompted to restart the Cisco Unity services, click Yes. Step 14 Wait for the services to be stopped and restarted. Step 15 If you are configuring Visual Message Locator, continue with the following procedure as applicable. To enable Visual Message Locator for subscribers, you can use either the Cisco Unity Administrator or Bulk Edit. To enable the feature for a group of existing subscribers at once by using the Bulk Edit utility, do the "To Enable Visual Message Locator by Using the Bulk Edit Utility" procedure. To enable the feature for an individual subscriber, do the "To Enable Visual Message Locator by Using the Cisco Unity Administrator" procedure. To Enable Visual Message Locator by Using the Bulk Edit Utility Step 1 On the Cisco Unity server desktop, double-click the Cisco Unity Tools Depot icon. Step 2 In the Tools Depot window, expand Administration Tools, then double-click Bulk Edit. Step 3 In the Unity Bulk Edit Utility window, on the Overview page, click Next. Step 4 On the Select Subscriber page, under Select Subscriber, select the subscribers that you want and click Add Subscribers to Grid. Step 5 Click Next. Step 6 On the Select Subscriber Changes page, click the Features tab. Step 7 Under Finding Messages by Phone, in the Subscribers Can Use Message Locator field, click True. Step 8 In the Include Receipts in Searches field, click True. Step 9 In the Enable Phone View Message Locator Feature field, click True. Step 10 Click Next. Step 11 On the Apply Changes page, click Update Subscribers. Step 12 When you are prompted that the Bulk Edit utility is done, click OK. Step 13 When you are prompted to view the output log, click the applicable button. Step 14 In the Unity Bulk Edit Utility window, click Exit. To Enable Visual Message Locator by Using the Cisco Unity Administrator Note You can create a subscriber template in which you enable Visual Message Locator. This will enable the feature for all subsequent subscriber accounts that are created by using the template. Modifying a template to enable the feature does not change settings for existing subscriber accounts. Step 1 In the Cisco Unity Administrator, find the subscriber for which you are enabling Visual Message Locator. Step 2 Click Features. Step 3 Check the Subscriber Can Use Message Locator check box. Step 4 Check the Subscriber Can Use Phone View Visual Message Locator check box. Step 5 Check the Include Receipts in Searches check box, if applicable. Step 6 Click Save. Remote Message Monitor The Remote Message Monitor feature allows voicemail subscribers to listen to a message on a remote phone as the caller records it and gives them the option of connecting to the caller. To enable the feature, you must first enable it for all subscribers who are associated with a Cisco Unified Communications Manager phone system. Then, subscribers must set up notification for their remote phone by using the Cisco Unity Assistant. Do the following procedure to enable the feature for all subscribers who are associated with a Cisco Unified CM phone system. To Enable Remote Message Monitor on the Cisco Unity Server Step 1 On the Cisco Unity server, on the Windows Start menu, go to Programs > Cisco Unity > Manage Integrations. Step 2 In the Manage Integrations utility, go to the Properties of the Cisco Unified CM integration being enabled for the Remote Message Monitor. Step 3 Click on the Phone View tab. Step 4 Check the Remote Message Monitor Enabled check box. Step 5 Click Save. Step 6 When prompted to restart the Cisco Unity services, click Yes. Step 7 Wait for the services to be stopped and restarted.
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