Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V - W -

Index

A

abbreviated extensions, simulating 15-13

accounts, default 8-1

account settings

lockout 9-2

policy 9-1

subscriber 22-1

active transfer rule 17-6

alternate contact numbers, enabling transfers 17-5

alternate extensions

how they work 22-7

setting up 22-7

subscriber settings, specifying 22-6

use cases 22-6

alternate greeting, specifying behavior 17-16

alternate names 18-3

AMIS schedules, determining 13-3

Authentication settings 11-3

B

BlackBerry, setting up mobile message access 28-11

broadcast messages

Cisco Unity Broadcast Message Administrator, setting up 24-3

enabling subscribers to send broadcast messages 24-4

overview 24-1

sending 24-5

setting up 24-2

C

caller input, specifying subscriber settings 22-4

call handlers

creating 4-2

greeting settings 4-4

overview 4-1

predefined 4-2

transfer settings 4-3

call management

call routing rules 3-3

planning 3-2

routing calls with one-key dialing 3-2

call routing rules

creating 3-5

example setup 3-3

overview 3-3

call transfers, specifying subscriber settings 22-3

call waiting hold time, configuring 15-6

Cisco Personal Communications Assistant (PCA)

configuring subscriber browsers 28-4

default search scope 28-5

logon, password, and lockout policies, defining 28-7

passwords, securing and changing 28-7

setting up 28-4

Cisco Unity Administrator

accessing 1-5

accounts, used to access 2-1

logging on 1-5

logging on to networked server 1-7

user interface 1-8

using to create subscriber accounts 21-18

Cisco Unity Assistant

adding subscribers to private lists, preventing 28-6

specifying conversation style 17-16

Cisco Unity Broadcast Message Administrator

setting up 24-3

using 24-5

Cisco Unity Bulk Import wizard

correcting import errors 21-17

using 21-16

Cisco Unity Greetings Administrator

overview 26-1

setting up 26-1

using 26-3

class of service

creating 19-2

deleting 19-3

modifying 19-3

overview 19-1

predefined 19-1

comfort noise, disabling 10-10

conversation

active transfer rule 17-6

adjusting response timeouts 17-1

allowing access to Cisco Unity by phone without a password 17-3

alternate greeting behavior 17-16

changing addressing and recording order 17-4

changing how Cisco Unity saves messages 15-2

changing how subscribers delete messages 15-6

changing how subscribers skip messages 15-4

changing message addressing confirmation 15-3

changing reply-to-all behavior 15-9

confirming message deletion 17-4

customization options 14-1

customizing by using the Custom Keypad Mapping utility 14-14

dropped call recovery 17-8

enabling transfer to alternate contact numbers 17-5

live record 15-10

marking messages saved upon hang-up 17-8

messages that are interrupted by disconnected calls 17-6

offering caller information to subscribers 17-11

prompting subscribers to confirm addressees 17-14

prompting subscribers to continue addressing 17-14

search modes, switching by pressing ## or 00 17-13

sending messages upon hang-up 17-7

settings that subscribers can change 14-10

skipping back or ahead in messages 17-15

specifying conversation style offered in Cisco Unity Assistant 17-16

specifying how subscribers log on 17-10

specifying phone menu style 17-18

specifying that Cisco Unity automatically plays new messages 17-12

system transfer, setting up 15-11

creating

call handlers 4-2

call routing rules 3-5

class of service 19-2

directory handlers 5-1

holidays 3-7

interview handlers 6-2

restriction tables 7-3

schedules 3-5

subscriber accounts, issues to consider 21-2

subscriber accounts, overview 21-1

subscriber accounts, with Cisco Unity Bulk Import wizard 21-7

subscriber accounts with the Cisco Unity Administrator 21-18

cross-server log on 13-2

CSV file

optional column headers for subscriber account creation 21-9

required column headers for subscriber account creation 21-8

customizing

end of recording warning tone 15-8

how subscribers delete messages 15-6

how subscribers skip messages 15-4

message addressing confirmation 15-3

reply-to-all behavior 15-9

saving new messages 15-2

Custom Keypad Mapping utility 14-14

D

default accounts

Example Administrator 8-1

overview 8-1

Unity Messaging System 8-2

deleting

messages, confirming 17-4

subscriber accounts 21-21

dialing domains 13-2

directory handlers

creating 5-1

overview 5-1

search scope, limiting 5-4

synchronizing with subscriber database 5-3

distribution lists

creating 25-2

overview 25-1

predefined 25-1

private lists 25-3

dropped call recovery

considerations 17-9

overview 17-8

E

enabling

post-greeting recording 16-2

warning tone for end of recording 15-8

end of recording warning tone

customizing 15-8

enabling 15-8

Example Administrator account 8-1

Example Interview, message handling 8-5

extension numbers

remapping 11-5

remapping setup 11-5

F

FaxMail, setting up 28-10

G

Goodbye call handler, message handling 8-5

GrantUnityAccess utility 2-5

greetings

Cisco Unity Greetings Administrator, overview 26-1

subscriber settings, specifying 22-3

GUI languages

changing 10-8

settings 10-8

H

holidays, creating 3-7

I

interview handlers

creating 6-2

overview 6-1

predefined 6-1

L

languages

licenses required 10-1

overview 10-1

Text to Speech 10-2

live record 15-10

live reply

dialing domain option 13-3

enabling 16-1

Lotus Notes with DUC for Cisco, setting up 28-3

M

mailboxes

enabling full-mailbox checks 8-4

storage limits 8-3

Media Master, setting up 28-8

message notifications

cascading, setting up 23-6

chaining, setting up 23-6

setting up 23-2

setting up SMPP provider 23-4

SMS (SMPP) 23-3

SMS (SMPP), setup task list 23-4

SMTP 23-2

messages

how Cisco Unity handles full mailboxes 8-3

how Cisco Unity handles messages without a specific recipient 8-5

notification settings overview 23-1

restricting subscriber addressing 22-8

subscriber settings, specifying 22-5

why Cisco Unity marks messages read or new 8-2

mobile message access, setting up for BlackBerry 28-11

monitored address books 13-2

music on hold 11-7

MWIs, enabling 22-5

N

networking

options 13-1

overview 13-1

O

one-key dialing 3-2

online Help 1-11

Opening Greeting call handler, message handling 8-5

Operator call handler, message handling 8-5

orientation

operator 29-6

subscriber 29-1

support desk 29-7

P

passwords

allowing subscriber access to Cisco Unity without a password 17-3

Cisco Personal Communications Assistant (PCA), changing 28-7

securing and changing phone passwords 28-3

subscriber, specifying 22-2

phone languages

changing 10-7

settings 10-6

phone menus

adjusting response timeouts 17-1

specifying style 17-18

phone password restriction settings 9-1

Phone View, configuring 12-1

post-greeting recording, enabling 16-2

postpend digits 15-13

prepend digits 15-13

Press-or-Say phone input style 18-2

private distribution lists

preventing subscribers from adding to 28-6

subscriber settings, specifying 25-3

R

recordings

determining which device to use 27-2

Media Master, using 27-1

overview 27-1

selecting a device 27-3

remapping extension numbers 11-5

Remote Message Monitor, enabling 12-3

response timeouts, adjusting 17-1

restriction tables

creating 7-3

example setup 7-2

overview 7-1

predefined 7-2

S

schedules, creating 3-5

search modes, switching by pressing ## or 00 17-13

search scope

limiting for directory handler searches 5-4

setting for voice recognition 18-5

secondary address book, adding 11-2

shutdown procedures 1-1

SMPP provider, setting up 23-4

startup procedures 1-1

Subscriber Address Book settings 11-1

subscribers

account settings 22-1

alternate extension settings, specifying 22-6

broadcast messages, enabling subscribers to send 24-4

caller input settings, specifying 22-4

call transfer settings 22-3

changing phone passwords 28-3

creating accounts, issues to consider 21-2

creating accounts, overview 21-1

creating accounts, with Cisco Unity Bulk Import wizard 21-7

creating accounts, with the Cisco Unity Administrator 21-18

deleting accounts 21-21

greeting settings 22-3

message notifications, setting up 23-1

message settings, specifying 22-5

modifying accounts 21-20

MWI settings, specifying 22-5

orientation 29-1

partitioning accounts for message addressing 22-8

password settings 22-2

phones, setting up 28-2

synchronizing database for directory handlers 5-3

workstations, setting up 28-1

subscriber templates

creating 20-1

overview 20-1

predefined 20-1

system prompts, customizing 15-1

system transfers 15-11

T

Text to Speech

languages 10-2

specifying Asian languages 10-3

TTY

Angel, using 10-11

disabling comfort noise 10-10

overview 10-9

setup task list 10-9

U

Unity Messaging System account 8-2

updating name grammar files 18-4

utilities

Custom Keypad Mapping 14-14

GrantUnityAccess 2-5

V

voice recognition

accessing features 18-1

enabling access 18-1

issues 18-5

managing alternate names 18-3

overview 18-1

Press-or-Say phone input style 18-2

setting search scope 18-5

updating name grammar files 18-4

voice addressing 18-2

W

wizard, Cisco Unity Bulk Import 21-7

workstations, setting up for subscribers 28-1