Table Of Contents

Managing Classes of Service

Class of Service Settings Overview

Predefined Classes of Service

How a Class of Service Works

Creating, Modifying, Assigning, and Deleting Classes of Service

Managing Classes of Service

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See the following sections in this chapter:

•Class of Service Settings Overview

•Creating, Modifying, Assigning, and Deleting Classes of Service

Class of Service Settings Overview

A class of service (COS) defines limits and permissions for using Cisco Unity. For example, a COS:

•Controls access to the Cisco Unity Administrator and to features, such as Text to Speech e-mail or live reply.

•Controls how subscribers interact with Cisco Unity. For example, a COS dictates the maximum length of subscriber messages and greetings, whether subscribers can choose to be listed in directory assistance, and whether subscribers can send messages to a public distribution list.

•Specifies the restriction table used to control the phone numbers subscribers can use for fax delivery, message notification, call transfer, and other tasks.

A COS is specified in each subscriber template; thus, a subscriber is assigned to the COS that is specified in the template upon which the subscriber account is based.

Predefined Classes of Service

Cisco Unity includes the following predefined classes of service, which you can modify but not delete.

{Default Subscriber}	Contains settings that are applicable to subscribers. By default, this COS is associated with the {Default Subscriber} template.
{Default Administrator}	Contains settings that are applicable to Cisco Unity Administrators. By default, this COS is associated with the {Default Administrator} template, and has all of the settings checked on the Subscribers > Class of Service > System Access Page.

How a Class of Service Works

A COS is specified in each subscriber template, and controls what subscribers can do in Cisco Unity. This means that when a subscriber wants to update call transfer settings, for example, the COS that is associated with the subscriber account determines whether the subscriber can make the change. This is true whether the subscriber is logged on to Cisco Unity by phone, or is using the Cisco Unity Assistant.

On the other hand, when an administrator uses the Cisco Unity Administrator to change settings for the subscriber, Cisco Unity does not consider the limitations set by the subscriber COS. Instead, Cisco Unity considers the limitations set by the administrator COS before permitting the change. This allows an administrator, when necessary, to override the limitations of the COS of a particular subscriber.

Creating, Modifying, Assigning, and Deleting Classes of Service

You can modify the predefined classes of service, and you can create new ones by using the following procedures. Changes to the settings in a COS affect not only new members, but also existing members of the COS. COS settings cannot be changed in individual subscriber Cisco Unity accounts; however, a subscriber can be reassigned to a different COS at any time. When a COS includes access to a feature that requires individual licenses, you can assign groups of subscribers to the COS only if enough licenses are available.

See the following procedures:

•To Create a New Class of Service

•To Modify a Class of Service

•To Assign or Reassign Subscribers to a Class of Service

•To Delete a Class of Service

To Create a New Class of Service

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Class of Service page.

Step 2 Click the Add icon.

Step 3 In the Add a Class of Service dialog box, enter information as applicable in the Name field.

Step 4 Select New Class of Service or Based on Existing Class of Service. If you select Based on Existing Class of Service, select the applicable class of service in the Based On field.

Step 5 Click the Add button.

Step 6 Enter settings for your new class of service, and then click the Save icon.

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To Modify a Class of Service

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Class of Service page.

Step 2 Click the Find icon.

Step 3 Double-click the COS that you want to modify.

Step 4 Change settings as applicable, and then click the Save icon.

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To Assign or Reassign Subscribers to a Class of Service

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Class of Service page.

Step 2 Click the Find icon.

Step 3 Double-click the name of the class of service to which subscribers are currently assigned.

Step 4 Go to the Subscribers > Class of Service > Subscribers page.

Step 5 Click Assign or Reassign, as applicable.

Step 6 Enter the name of a subscriber. You also can enter * for a list of all subscribers, or enter one or more characters followed by * to narrow your search.

Step 7 Click Find.

Step 8 From the list provided, select the names of the subscribers to be assigned or reassigned. To select more than one name, hold down the Ctrl or Shift key.

Step 9 Do one of the following actions, as applicable:

•Click the Assign button.

•Select the applicable class of service, and then click the Reassign button.

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To Delete a Class of Service

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Note You cannot delete a COS that has subscribers assigned to it without first reassigning the subscribers to another COS. See the "To Assign or Reassign Subscribers to a Class of Service" procedure.

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Step 1 In the Cisco Unity Administrator, go to any Subscribers > Class of Service page.

Step 2 Click the Find icon.

Step 3 Double-click the COS that you want to delete.

Step 4 Click the Delete icon. Confirm the deletion by clicking Delete again.

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