System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino) - Managing Network Settings [Cisco Unity]

Table Of Contents

Managing Network Settings

Network Settings Overview

Managing Domino Monitored Address Books

Managing Dialing Domain Options

Determining AMIS Schedules

Managing Network Settings

See the following sections in this chapter:

•Network Settings Overview

•Managing Domino Monitored Address Books

•Managing Dialing Domain Options

•Determining AMIS Schedules

Network Settings Overview

You use network settings to set up and administer Cisco Unity for networking with other Cisco Unity servers and other voice messaging systems. The term networking has a broad definition and encompasses the following ideas:

•Subscribers associated with one Cisco Unity server can use the phone to send voice messages to:

–Subscribers associated with another Cisco Unity server.

–Individuals who use a voice messaging system other than Cisco Unity.

–Individuals with access to a computer connected to the Internet.

•Unidentified callers can find any subscriber in the phone directory and leave a voice message. Depending on the phone system and network configuration, unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone, even to the phone of a subscriber who is not associated with the local server.

Cisco Unity provides the following networking options:

•Digital Networking—Allows messaging among multiple Cisco Unity servers connected to a single, global directory. The message transport agent (MTA) is the message transport mechanism between servers. You use this option when the Cisco Unity servers access a shared voice mail directory.

•Internet Subscribers—Allows messaging between Cisco Unity subscribers and individuals with access to a computer connected to the Internet.

•AMIS Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the AMIS protocol.

•Bridge Networking—Allows messaging between a Cisco Unity system and an Octel system on an Octel analog network by using the Cisco Unity Bridge.

•VPIM Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the VPIM protocol.

No matter which networking option you use, you always customize the primary location settings for your Cisco Unity server. When setting up Cisco Unity to communicate with another voice messaging system, you also need to create a delivery location on your local Cisco Unity server that corresponds to the other voice messaging system.

For more information about networking, see the Networking Guide for Cisco Unity. For more information about Bridge Networking, see the Networking Guide for Cisco Unity Bridge. Both guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html.

Managing Domino Monitored Address Books

By default, the directory that was specified in the Message Store Configuration wizard during setup is monitored by each Cisco Unity server for data from other Cisco Unity servers. In addition, you can add up to eight monitored address books to each server, by using the Cisco Unity Administrator. These address book(s) contain the user information that allows messaging with subscribers on another Cisco Unity server via Digital Networking. Each Cisco Unity server monitors these address books for data from other Cisco Unity servers. Information about locations and subscribers created on other Cisco Unity servers is stored in the SQL Server database (UnityDb) of each server in the GlobalLocation and GlobalSubscriber tables. In addition, information about distribution lists created on other Cisco Unity servers is stored in the DistributionList table in the SQL Server database of each server.

Additional monitored address books should be added in the following cases:

•If a secondary subscriber address book is added to one or more Cisco Unity servers that share the same Domino domain, the secondary address book should be added as a monitored address book on all other Cisco Unity servers in the domain that do not have it configured as a primary or secondary subscriber address book.

•In order to enable messaging with subscribers that are homed on Cisco Unity servers that reside in different Domino domains, every Cisco Unity server will need to be configured to monitor any primary or secondary subscriber address books that are in use on Cisco Unity servers in other domains. In this case, we recommend that you set up and monitor a local replica of any address books in other domains, rather than monitoring the address books directly.

Note The primary and secondary subscriber address books are used for importing subscribers and distribution lists. Each server automatically monitors the address books that are configured as primary and secondary subscriber address books on the server itself, although they are not displayed on the Monitored Address Books page. You can not add the primary or secondary subscriber address book on the Monitored Address Books page, nor can you import subscribers or distribution lists from the address books that you add on this page.

Managing Dialing Domain Options

The dialing domain options allow you to enable the following features for networked Cisco Unity servers that belong to the same dialing domain:

•Cross-server log on (not available for phone system integrations through voice cards). Cross-server log on allows you to provide subscribers with one number that they can call to log on to Cisco Unity from outside the organization. Subscribers call the pilot number for one Cisco Unity server and are transferred to the applicable home Cisco Unity server to log on.

Note that the intended use of this feature is limited to subscribers calling in from outside your organization, and that:

–Subscriber phones must still forward calls to the Cisco Unity server that is home to the subscriber.

–When calling from their extensions, subscribers should still dial the number of their home Cisco Unity server. If subscriber phones have a "Messages" or a speed-dial button that dials the number to access Cisco Unity, the buttons must still be configured to call the Cisco Unity server that is home to the subscriber.

•The transfer method for calls transferred from the automated attendant and directory handlers to Cisco Unity subscribers on other Cisco Unity servers. You choose one of the following transfer methods:

–Release Calls to the Phone System

–Cross-Server Transfer (not available for phone system integrations through voice cards)

•The transfer method for live reply calls to Cisco Unity subscribers on other Cisco Unity servers. This allows subscribers to reply to messages from Cisco Unity subscribers on another Cisco Unity server by calling them. Note that whether subscribers have access to the live reply feature is controlled by the class of service message settings. You choose one of the following transfer methods for the live reply call:

–Release Calls to the Phone System

–Cross-Server Live Reply (not available for phone system integrations through voice cards)

Determining AMIS Schedules

The AMIS schedule and the AMIS restriction table together determine when outgoing AMIS calls are made. If a delivery number for an outgoing AMIS message is allowed by the AMIS restriction table, the message is sent immediately—the schedule settings do not apply. If the delivery number is not allowed by the AMIS restriction table, the schedule determines when the message is sent. Therefore, the schedule determines when messages are sent for delivery numbers that are disallowed by the AMIS restriction table.

Cisco Unity batches messages to a delivery location, with a maximum of nine messages per batch. If an AMIS transmission is in progress when the schedule becomes inactive, the transmission of the entire batch of messages is completed. However, any other messages remaining in the queue, but not in the batch that was in the process of being transmitted, are queued until the next active time in the schedule. Queued messages are placed in the UAmis mailbox.

Because the transmission of AMIS messages may tie up voice ports for long periods of time, you may want to schedule outgoing AMIS calls during closed hours or at times when Cisco Unity is not processing many calls. Additionally, if most or all of your AMIS delivery numbers are long distance, you may want to schedule the AMIS calls when the long distance phone rates are lower.

	System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino)
	Managing Network Settings
System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino) Index Preface Accessing and Using the Cisco Unity Administrator Managing Cisco Unity Administrator Accounts Call Management Overview Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Restriction Tables Messaging and Default Accounts Overview Managing Account Policy Settings Managing Languages Managing System-Wide Settings Managing Phone View Features and Remote Message Monitor Managing Network Settings Cisco Unity Conversation Overview Managing System-Wide Conversation Settings Managing Conversation Settings That Are Controlled by Class of Service Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings Managing Voice-Recognition Features Managing Classes of Service Managing Subscriber Templates Managing Subscriber Accounts Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings Setting Up Message Notifications Setting Up Broadcast Messaging Managing Distribution Lists Setting Up the Cisco Unity Greetings Administrator Recording Greetings and Names Setting Up Subscriber Workstations Subscriber Orientation	Download this chapter Managing Network Settings Download the complete book PDF Version of the Entire Guide (PDF - 3 MB) Table Of Contents Managing Network Settings Network Settings Overview Managing Domino Monitored Address Books Managing Dialing Domain Options Determining AMIS Schedules Managing Network Settings See the following sections in this chapter: •Network Settings Overview •Managing Domino Monitored Address Books •Managing Dialing Domain Options •Determining AMIS Schedules Network Settings Overview You use network settings to set up and administer Cisco Unity for networking with other Cisco Unity servers and other voice messaging systems. The term networking has a broad definition and encompasses the following ideas: •Subscribers associated with one Cisco Unity server can use the phone to send voice messages to: –Subscribers associated with another Cisco Unity server. –Individuals who use a voice messaging system other than Cisco Unity. –Individuals with access to a computer connected to the Internet. •Unidentified callers can find any subscriber in the phone directory and leave a voice message. Depending on the phone system and network configuration, unidentified callers who reach the Cisco Unity automated attendant or directory assistance can be transferred to any subscriber phone, even to the phone of a subscriber who is not associated with the local server. Cisco Unity provides the following networking options: •Digital Networking—Allows messaging among multiple Cisco Unity servers connected to a single, global directory. The message transport agent (MTA) is the message transport mechanism between servers. You use this option when the Cisco Unity servers access a shared voice mail directory. •Internet Subscribers—Allows messaging between Cisco Unity subscribers and individuals with access to a computer connected to the Internet. •AMIS Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the AMIS protocol. •Bridge Networking—Allows messaging between a Cisco Unity system and an Octel system on an Octel analog network by using the Cisco Unity Bridge. •VPIM Networking—Allows messaging between Cisco Unity and other voice messaging systems that support the VPIM protocol. No matter which networking option you use, you always customize the primary location settings for your Cisco Unity server. When setting up Cisco Unity to communicate with another voice messaging system, you also need to create a delivery location on your local Cisco Unity server that corresponds to the other voice messaging system. For more information about networking, see the Networking Guide for Cisco Unity. For more information about Bridge Networking, see the Networking Guide for Cisco Unity Bridge. Both guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_feature_guides_list.html. Managing Domino Monitored Address Books By default, the directory that was specified in the Message Store Configuration wizard during setup is monitored by each Cisco Unity server for data from other Cisco Unity servers. In addition, you can add up to eight monitored address books to each server, by using the Cisco Unity Administrator. These address book(s) contain the user information that allows messaging with subscribers on another Cisco Unity server via Digital Networking. Each Cisco Unity server monitors these address books for data from other Cisco Unity servers. Information about locations and subscribers created on other Cisco Unity servers is stored in the SQL Server database (UnityDb) of each server in the GlobalLocation and GlobalSubscriber tables. In addition, information about distribution lists created on other Cisco Unity servers is stored in the DistributionList table in the SQL Server database of each server. Additional monitored address books should be added in the following cases: •If a secondary subscriber address book is added to one or more Cisco Unity servers that share the same Domino domain, the secondary address book should be added as a monitored address book on all other Cisco Unity servers in the domain that do not have it configured as a primary or secondary subscriber address book. •In order to enable messaging with subscribers that are homed on Cisco Unity servers that reside in different Domino domains, every Cisco Unity server will need to be configured to monitor any primary or secondary subscriber address books that are in use on Cisco Unity servers in other domains. In this case, we recommend that you set up and monitor a local replica of any address books in other domains, rather than monitoring the address books directly. Note The primary and secondary subscriber address books are used for importing subscribers and distribution lists. Each server automatically monitors the address books that are configured as primary and secondary subscriber address books on the server itself, although they are not displayed on the Monitored Address Books page. You can not add the primary or secondary subscriber address book on the Monitored Address Books page, nor can you import subscribers or distribution lists from the address books that you add on this page. Managing Dialing Domain Options The dialing domain options allow you to enable the following features for networked Cisco Unity servers that belong to the same dialing domain: •Cross-server log on (not available for phone system integrations through voice cards). Cross-server log on allows you to provide subscribers with one number that they can call to log on to Cisco Unity from outside the organization. Subscribers call the pilot number for one Cisco Unity server and are transferred to the applicable home Cisco Unity server to log on. Note that the intended use of this feature is limited to subscribers calling in from outside your organization, and that: –Subscriber phones must still forward calls to the Cisco Unity server that is home to the subscriber. –When calling from their extensions, subscribers should still dial the number of their home Cisco Unity server. If subscriber phones have a "Messages" or a speed-dial button that dials the number to access Cisco Unity, the buttons must still be configured to call the Cisco Unity server that is home to the subscriber. •The transfer method for calls transferred from the automated attendant and directory handlers to Cisco Unity subscribers on other Cisco Unity servers. You choose one of the following transfer methods: –Release Calls to the Phone System –Cross-Server Transfer (not available for phone system integrations through voice cards) •The transfer method for live reply calls to Cisco Unity subscribers on other Cisco Unity servers. This allows subscribers to reply to messages from Cisco Unity subscribers on another Cisco Unity server by calling them. Note that whether subscribers have access to the live reply feature is controlled by the class of service message settings. You choose one of the following transfer methods for the live reply call: –Release Calls to the Phone System –Cross-Server Live Reply (not available for phone system integrations through voice cards) Determining AMIS Schedules The AMIS schedule and the AMIS restriction table together determine when outgoing AMIS calls are made. If a delivery number for an outgoing AMIS message is allowed by the AMIS restriction table, the message is sent immediately—the schedule settings do not apply. If the delivery number is not allowed by the AMIS restriction table, the schedule determines when the message is sent. Therefore, the schedule determines when messages are sent for delivery numbers that are disallowed by the AMIS restriction table. Cisco Unity batches messages to a delivery location, with a maximum of nine messages per batch. If an AMIS transmission is in progress when the schedule becomes inactive, the transmission of the entire batch of messages is completed. However, any other messages remaining in the queue, but not in the batch that was in the process of being transmitted, are queued until the next active time in the schedule. Queued messages are placed in the UAmis mailbox. Because the transmission of AMIS messages may tie up voice ports for long periods of time, you may want to schedule outgoing AMIS calls during closed hours or at times when Cisco Unity is not processing many calls. Additionally, if most or all of your AMIS delivery numbers are long distance, you may want to schedule the AMIS calls when the long distance phone rates are lower.
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