System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino) - Managing Interview Handlers [Cisco Unity]

Table Of Contents

Managing Interview Handlers

Interview Handler Settings Overview

About the Example Interview Handler

Creating and Modifying Interview Handlers

Managing Interview Handlers

See the following sections in this chapter:

•Interview Handler Settings Overview

•Creating and Modifying Interview Handlers

Interview Handler Settings Overview

Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line.

When a call is routed to an interview handler, the interview handler plays the first recorded question, then plays a beep, then records the answer. Cisco Unity stops recording either when the response reaches the maximum recording time that you have specified, or when the caller stops speaking. Cisco Unity then plays the second question, and so on. When all of the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient that you designate.

By default, this recipient is the Example Administrator. If you want these messages to be routed to another recipient, choose a subscriber (such as the operator) or a distribution list as the recipient. Do not delete the Example Administrator account unless you have assigned the applicable subscriber(s) or public distribution list(s) to review the messages sent to the Interview call handler.

About the Example Interview Handler

Cisco Unity comes with a predefined interview handler called Example Interview, which you can modify but not delete. You can have callers routed to this interview handler when they do not press any phone keys during the Opening Greeting, or by selecting it as the after-greeting action on the Greetings page of the call handler that plays the Opening Greeting.

The Example Interview handler asks the following questions:

•What person or department are you trying to reach?

•What is your name?

•What is your phone number?

•What are the best times to reach you?

•Is there any other information you would like to leave?

Creating and Modifying Interview Handlers

You can modify the Example Interview handler, and you can create new ones.

To Create a New Interview Handler

Step 1 In the Cisco Unity Administrator, go to any Call Management > Interview Handler page.

Step 2 Click the Add icon.

Step 3 In the Add an Interview Handler dialog box, enter information as applicable in the Name field.

Step 4 Select New Interview Handler or Based on Existing Interview Handler. If you select Based on Existing Interview Handler, select the applicable interview handler in the Based On field.

Step 5 Click the Add button.

Step 6 Enter settings for your new interview handler, and then click the Save icon.

To Modify an Interview Handler

Step 1 In the Cisco Unity Administrator, go to any Call Management > Interview Handler page.

Step 2 Click the Find icon.

Step 3 Double-click the interview handler that you want to modify.

Step 4 Change settings as applicable, and then click the Save icon.

	System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino)
	Managing Interview Handlers
System Administration Guide for Cisco Unity Release 5.x (With IBM Lotus Domino) Index Preface Accessing and Using the Cisco Unity Administrator Managing Cisco Unity Administrator Accounts Call Management Overview Managing Call Handlers Managing Directory Handlers Managing Interview Handlers Managing Restriction Tables Messaging and Default Accounts Overview Managing Account Policy Settings Managing Languages Managing System-Wide Settings Managing Phone View Features and Remote Message Monitor Managing Network Settings Cisco Unity Conversation Overview Managing System-Wide Conversation Settings Managing Conversation Settings That Are Controlled by Class of Service Managing Conversation Settings That Are Controlled by Subscriber or Subscriber Template Settings Managing Voice-Recognition Features Managing Classes of Service Managing Subscriber Templates Managing Subscriber Accounts Setting Up Features That Are Controlled by Subscriber or Subscriber Template Settings Setting Up Message Notifications Setting Up Broadcast Messaging Managing Distribution Lists Setting Up the Cisco Unity Greetings Administrator Recording Greetings and Names Setting Up Subscriber Workstations Subscriber Orientation	Download this chapter Managing Interview Handlers Download the complete book PDF Version of the Entire Guide (PDF - 3 MB) Table Of Contents Managing Interview Handlers Interview Handler Settings Overview About the Example Interview Handler Creating and Modifying Interview Handlers Managing Interview Handlers See the following sections in this chapter: •Interview Handler Settings Overview •Creating and Modifying Interview Handlers Interview Handler Settings Overview Interview handlers collect information from callers by playing a series of questions that you have recorded, and then recording the answers offered by callers. For example, you might use an interview handler to take sales orders or to gather information for a product support line. When a call is routed to an interview handler, the interview handler plays the first recorded question, then plays a beep, then records the answer. Cisco Unity stops recording either when the response reaches the maximum recording time that you have specified, or when the caller stops speaking. Cisco Unity then plays the second question, and so on. When all of the answers have been recorded, they are forwarded as a single voice message, with beeps separating the answers, to the recipient that you designate. By default, this recipient is the Example Administrator. If you want these messages to be routed to another recipient, choose a subscriber (such as the operator) or a distribution list as the recipient. Do not delete the Example Administrator account unless you have assigned the applicable subscriber(s) or public distribution list(s) to review the messages sent to the Interview call handler. About the Example Interview Handler Cisco Unity comes with a predefined interview handler called Example Interview, which you can modify but not delete. You can have callers routed to this interview handler when they do not press any phone keys during the Opening Greeting, or by selecting it as the after-greeting action on the Greetings page of the call handler that plays the Opening Greeting. The Example Interview handler asks the following questions: •What person or department are you trying to reach? •What is your name? •What is your phone number? •What are the best times to reach you? •Is there any other information you would like to leave? Creating and Modifying Interview Handlers You can modify the Example Interview handler, and you can create new ones. To Create a New Interview Handler Step 1 In the Cisco Unity Administrator, go to any Call Management > Interview Handler page. Step 2 Click the Add icon. Step 3 In the Add an Interview Handler dialog box, enter information as applicable in the Name field. Step 4 Select New Interview Handler or Based on Existing Interview Handler. If you select Based on Existing Interview Handler, select the applicable interview handler in the Based On field. Step 5 Click the Add button. Step 6 Enter settings for your new interview handler, and then click the Save icon. To Modify an Interview Handler Step 1 In the Cisco Unity Administrator, go to any Call Management > Interview Handler page. Step 2 Click the Find icon. Step 3 Double-click the interview handler that you want to modify. Step 4 Change settings as applicable, and then click the Save icon.
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