Table Of Contents

A - B - C - D - E - F - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

accounts

administration 7-2

creating for the Cisco Unity installation 7-3

directory and message store services 7-2

installation 7-2

local services 7-2

required for the Cisco Unity installation 7-2

resetting account that SQL Server 2000 services log on as 5-14

setting Exchange permissions for 7-5

setting rights and permissions for 7-4

adding

administration account to local Administrators group 7-3

Cisco Unity server to existing domain 5-13

administration account

adding to local Administrators group 7-3

creating 7-3

description 7-2

Anonymous authentication

advantages and disadvantages of 10-2

how it works with Cisco Unity Administrator 10-4

using with Cisco Unity Administrator 10-2

assigning IP address 5-11

attaching peripheral devices to Cisco Unity server 3-5

authentication, methods available for Cisco Unity Administrator 10-2

B

browser, installing with Cisco Unity System Preparation Assistant 5-6

C

challenge/response authentication 10-2

changing folder settings in Windows Explorer 5-8

Cisco Security Agent for Cisco Unity

disabling service 5-12

downloading 2-3

installing 5-11

re-enabling service 8-20

Cisco Unity Administrator

authentication methods available 10-2

description 10-1

setting up to use SSL 8-16

Cisco Unity Installation and Configuration Assistant

configuring Cisco Unity for message store 8-8

configuring services 8-7

description 8-3

installing Cisco Unity software 8-4

installing license files 8-6

integrating phone system with Cisco Unity 8-9

setting default passwords 8-9

setting up Cisco PCA to use SSL 8-10

Cisco Unity Install License File wizard, running 8-6

Cisco Unity Message Store Configuration wizard, running 8-8

Cisco Unity Permissions wizard, running 7-4

Cisco Unity server

adding to existing domain 5-13

attaching peripheral devices to 3-5

connecting phone system to 3-5

physical location of 3-5

restarting B-2

securing 8-21

shutting down B-2

Cisco Unity Services Configuration wizard, running 8-7

Cisco Unity software

downloading for installation 2-2, 2-4

exiting B-1

installing 8-4

registering 5-4

starting B-3

Cisco Unity System Preparation Assistant

description 5-6

manual procedures for software installed by C-1

Cisco Unity Telephony Integration Manager, running 8-9

configuring

Cisco Unity for message store 8-8

Cisco Unity services 8-7

Cisco Unity software 8-3

dual NIC in Cisco Unity server 5-2

IIS so Cisco Unity Administrator and Status Monitor use Anonymous authentication 10-5

pcAnywhere 9-2

RAID arrays 4-1

TCP/IP properties 5-11

connecting

peripheral devices to Cisco Unity server 3-5

phone system 3-5

conventions, documentation ix

creating accounts for the Cisco Unity installation 7-3

D

D/120JCT-Euro A-4

D/120JCT-LS A-4

D/240PCI-T1 A-8

D/41EPCI A-1

D/41JCT-Euro A-1

D/41JCT-LS A-1

databases, moving SQL Server 2000 8-18

data store software, installing manually C-4

demonstration system, default license file for 5-6

Dialogic. See voice cards

directory and message store services account

creating 7-3

description 7-2

setting Exchange permissions for 7-5

setting rights and permissions with Cisco Unity Permissions wizard 7-4

disabling

Cisco Security Agent service 5-12

Found New Hardware wizard for voice cards 5-9

virus-scanning services 5-12

documentation

audience and use ix

conventions ix

required for the Cisco Unity installation 2-1

domain

accounts required for the Cisco Unity installation 7-2

adding Cisco Unity server to existing 5-13

downloading software for installation 2-2

drive locations for files, determining 2-4

drivers-missing error message 3-1

dual NIC, configuring 5-2

E

error message, unknown PCI device 3-1

Example Administrator account, securing against toll fraud 8-17

Exchange

determining the partner server 6-1

installing 5.5 administration software on the Cisco Unity server 6-2

excluding from virus scanning directory in which Cisco Unity is installed 8-16

exiting Cisco Unity software B-1

F

files, drive locations for 2-4

folder settings, changing in Windows Explorer 5-8

Found New Hardware wizard, disabling for voice cards 5-9

H

hardening Cisco Unity server 8-21

I

IIS, configuring so Cisco Unity Administrator and Status Monitor use Anonymous authentication 10-5

installation

accounts required for 7-2

overview of mandatory tasks 1-1

required documentation for 2-1

installation account

creating 7-3

description 7-2

setting Exchange permissions for 7-5

installing

browser with Cisco Unity System Preparation Assistant 5-6

Cisco Security Agent for Cisco Unity 5-11

Cisco Unity service release 8-15

Cisco Unity software 8-4

data store software, manually C-4

Exchange 5.5 administration software on the Cisco Unity server 6-2

Internet Explorer 6.0 with Service Pack 1, manually C-3

latest service pack and updates for Exchange 6-3

latest service packs and updates for Windows, Internet Explorer, and SQL Server 2000 5-9

license files 8-6

Message Queuing Services, manually C-2

Microsoft .NET Framework, manually C-5

Microsoft Certificate Services component 8-3

MSXML 3.0 with Service Pack 1, manually C-1

NIC-configuration utility 5-3

NNTP Service, manually C-2

optional software 9-3

pcAnywhere 9-1

RSA SecurID 9-1

service packs and updates with Cisco Unity System Preparation Assistant 5-6

SQL Server 2000, manually C-4

SQL Server 2000 with Cisco Unity System Preparation Assistant 5-6

virus-scanning software 5-10

voice cards 3-1

Windows 2000 Server 4-3

Windows 2000 Service Pack 4, manually C-3

Windows components with Cisco Unity System Preparation Assistant 5-6

Windows Terminal Services, manually C-2

Integrated Windows authentication

advantages and disadvantages of 10-2

how it works with Cisco Unity Administrator 10-3

using with Cisco Unity Administrator 10-2

integrating phone system with Cisco Unity 8-9

Intel Dialogic. See voice cards

Intel NetStructure PBX-IP Media Gateway (PIMG) A-11

Internet Explorer 6.0 with Service Pack 1, installing manually C-3

IP address

assigning 5-11

verifying 5-12

J

jumpers and switches

D/240PCI-T1 A-9

D/41EPCI A-2

D/41JCT-LS and D/41JCT-Euro A-4

L

LDAP, changing port number of Exchange 5.5 server (when Active Directory is installed) 6-2

license files

default for Cisco Unity demonstration system 5-6

getting a replacement copy 5-5

installing 8-6

obtaining 5-4

local services account 7-2

logical drives, setting up 4-7

logs, moving SQL Server 2000 8-18

M

MAC address of Cisco Unity server 5-4

manual procedures for software installed by Cisco Unity System Preparation Assistant C-1

Message Queuing Services, installing manually C-2

message store, configuring Cisco Unity for 8-8

Microsoft .NET Framework, installing manually C-5

Microsoft Certificate Services component, installing 8-3

missing-drivers error message 3-1

moving SQL Server 2000 databases and transaction logs 8-18

MSSQLServer service, resetting logon account 5-14

MSXML 3.0 with Service Pack 1, installing manually C-1

N

network

securing Cisco Unity server 8-21

verifying connection 5-12

network interface card. See NIC 5-2

NIC

configuration utility, installing 5-3

configuring dual 5-2

NNTP Service, installing manually C-2

non-universal PCI cards, slot placement 3-1

NTLM authentication 10-2

O

obtaining license files 5-4

optional software, installing 9-3

P

PAK, location of 5-4

partner Exchange server, determining 6-1

Password Hardening wizard, running 8-9

passwords

changing for the Example Administrator account 8-17

setting default 8-9

PBX-IP Media Gateway (PIMG) A-11

pcAnywhere

installing 9-1

recommended configuration for 9-2

peripheral devices, attaching 3-5

permissions

manually setting Exchange 7-5

setting with Cisco Unity Permissions wizard 7-4

Permissions wizard, running 7-4

phone system

integrating with Cisco Unity and testing integration 8-9

making connections from 3-5

PIMG units, connecting phone system to 3-5

Platform Configuration discs

utility for configuring RAID arrays 4-2

utility to install Windows 2000 Server 4-4

product authorization key, location of 5-4

Q

quiet parameter

determining Intel Dialogic A-12

resetting Intel Dialogic A-14

R

RAID arrays

configuring 4-1

utilities on server manufacturer disc 4-3

utility on Platform Configuration discs 4-2

re-enabling

Cisco Security Agent service 8-20

virus-scanning services 8-20

registering Cisco Unity software 5-4

removing Intel Dialogic software A-12

resetting

account that SQL Server 2000 services log on as 5-14

Intel Dialogic quiet parameter A-14

restarting Cisco Unity server B-2

rights, setting with Cisco Unity Permissions wizard 7-4

RSA SecurID, installing 9-1

S

securing

Cisco Unity and the Cisco Unity server 8-21

Example Administrator account against toll fraud 8-17

service packs

downloading Cisco Unity CDs 2-4

downloading latest 2-3

installing Exchange 5.5 SP4 6-3

installing latest for Exchange 6-3

installing latest for Windows, Internet Explorer, and SQL Server 2000 5-9

installing with Cisco Unity System Preparation Assistant 5-6

service release

downloading 2-3

installing 8-15

services, configuring Cisco Unity 8-7

setting

Exchange permissions, manually 7-5

rights and permissions with Cisco Unity Permissions wizard 7-4

setting up

Cisco PCA to use SSL 8-10

Cisco Unity Administrator and Status Monitor to use SSL 8-16

logical drives 4-7

Setup program, Cisco Unity 8-4

shutting down Cisco Unity server B-2

software

configuring for D/120JCT-Euro voice card A-7

configuring for D/240PCI-T1 voice card A-10

configuring for PIMG units A-12

downloading for installation 2-2

exiting Cisco Unity B-1

installing Cisco Unity 8-4

installing Exchange 5.5 administration on the Cisco Unity server 6-2

installing optional 9-3

registering Cisco Unity 5-4

removing Intel Dialogic A-12

starting Cisco Unity B-3

SQL Server 2000

installing manually C-4

installing with Cisco Unity System Preparation Assistant 5-6

moving databases and transaction logs 8-18

resetting account that services log on as 5-14

SQLServerAgent service, resetting logon account 5-14

SSL

determining whether to use 8-2

installing Microsoft Certificate Services component 8-3

setting up Cisco PCA to use 8-10

setting up Cisco Unity Administrator and Status Monitor to use 8-16

starting Cisco Unity software B-3

Status Monitor, setting up to use SSL 8-16

switches and jumpers

D/240PCI-T1 A-9

D/41EPCI A-2

D/41JCT-LS and D/41JCT-Euro A-4

T

TCP/IP properties, configuring 5-11

toll fraud, preventing 8-17

transaction logs, moving SQL Server 2000 8-18

U

universal PCI voice cards, slot placement 3-1

unknown PCI device error message 3-1

updates

downloading latest 2-3

installing latest for Exchange 6-3

installing latest for Windows, Internet Explorer, and SQL Server 2000 5-9

utilities

RAID array configuration, on disc from server manufacturer 4-3

RAID array configuration, on Platform Configuration discs 4-2

Windows 2000 Server installation, on disc from server manufacturer 4-5

Windows 2000 Server installation, on Platform Configuration discs 4-4

UTIM. See Cisco Unity Telephony Integration Manager

V

verifying IP address and network connection 5-12

virus scanning

disabling services 5-12

excluding directory in which Cisco Unity is installed 8-16

installing software 5-10

re-enabling services 8-20

voice cards

D/120JCT-Euro A-4

D/120JCT-LS A-4

D/240PCI-T1 A-8

D/41EPCI A-1

D/41JCT-Euro A-1

D/41JCT-LS A-1

disabling Found New Hardware wizard for 5-9

installing 3-1

removing Intel Dialogic software A-12

slot placement 3-1

W

Windows 2000 Server

installing 4-3

Service Pack 4, installing manually C-3

Windows components, installing with Cisco Unity System Preparation Assistant 5-6

Windows Explorer, changing folder settings in 5-8

Windows Terminal Services, installing manually C-2