Installation Guide for Cisco Unity with IBM Lotus Domino (Without Failover), Release 4.0(5) and Later - Preparing for the Installation [Cisco Unity]

Table Of Contents

Preparing for the Installation

Gathering Documentation and Tools

Downloading Software for the Installation

Software for All Installations

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

Determining the Drive Locations for Files on the Cisco Unity Server

Drive Locations for Files on a Platform Overlay 1 Server

Drive Locations for Files on a Platform Overlay 2 Server

Drive Locations for Files on a Platform Overlay 3 Server

Preparing for the Installation

In this chapter, you do the following tasks in the order listed:

1. Gather the documentation and tools needed for the installation. See the "Gathering Documentation and Tools" section.

2. Download the software needed for the installation. See the "Downloading Software for the Installation" section.

3. Determine and record the drive locations for application, log, and database files on the Cisco Unity system. See the "Determining the Drive Locations for Files on the Cisco Unity Server" section.

When you are finished with this chapter, return to the "Overview of Mandatory Tasks for Installing Cisco Unity" to continue installing the Cisco Unity system correctly:

Note The tasks in the list reference detailed instructions in the Cisco Unity installation guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.

Gathering Documentation and Tools

You need the following items during the installation and configuration of the Cisco Unity system:

•Access to the following Cisco Unity documentation.

–Release notes for the applicable version of Cisco Unity.

–Release notes for the applicable Cisco Unity service release, if any.

–Release notes for the applicable version of Cisco Security Agent for Cisco Unity, if applicable.

–The correct version of the Cisco Unity installation guide for your configuration. (Refer to the document Use the Installation Guide That Matches the Cisco Unity 4.0(5) or Later Configuration at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity40/inst/inst405/405list.htm.)

–Specifications for the server on which you are installing Cisco Unity. (Refer to the Cisco Unity Supported Platforms List, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.)

–The Cisco Unity integration guide(s) for your phone system(s).

–If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco Unity-CM TSP.

–The Cisco Unity System Administration Guide.

–If you are setting up Cisco Unity Digital Networking, AMIS or VPIM networking, or Internet subscribers, the Networking in Cisco Unity Guide.

–If you are setting up Bridge Networking, release notes for the applicable version of the Cisco Unity Bridge, the Cisco Unity Bridge Installation Guide, Release 3.0, and the Cisco Unity Bridge Networking Guide, Release 3.0. Also, release notes for the applicable version of Cisco Security Agent for Cisco Unity Bridge, if applicable.

Cisco Unity documentation is available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html.

•A blank 3.5-inch 1.44-MB disk for creating an emergency repair disk.

•Two test phones.

Downloading Software for the Installation

This section lists the software needed to install Cisco Unity. Note that if the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you must download additional software.

•Software for All Installations

•Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

Also note the following considerations:

•The downloads may total 200 MB or more. Use a computer with a high-speed Internet connection, and confirm that the computer has sufficient disk space or has access to a network drive with sufficient disk space.

•The downloads are all self-extracting executable files. When all downloads are complete, extract the updates and burn CDs that contain the extracted files. Then delete the downloaded .exe files to free disk space.

Caution Until you have installed all of the recommended service packs and updates, and, optionally, Cisco Security Agent for Cisco Unity and virus-scanning software, third-party components installed on the Cisco Unity server have significant security vulnerabilities. Do not connect the Cisco Unity server to the network to install software. Instead, burn CDs that contain the downloaded software, and install the software from the CDs.

•The Cisco Unity documentation instructs you when to install the software you download.

Software for All Installations

Download the following software for all installations. Even if you have Cisco Unity DVDs or CDs for the currently shipping version, we recommend that you download the software, some of which may have been released or updated after the discs were produced.

Cisco Unity Service Release

The applicable Cisco Unity service release (a rollup of Cisco Unity engineering specials), if available. Refer to the "Downloading Service Release 1" section of Release Notes for Cisco Unity <Version> Service Release 1 at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html. Note that if there are no release notes available, a service release has not been released yet.

Microsoft Service Packs

The latest service packs recommended for use with Cisco Unity, if any were qualified after the currently shipping Cisco Unity version was released. Available on the Microsoft website. Also download or print the installation instructions.

To determine the service packs that are recommended, refer to Recommended and Supported Service Packs and Updates for Use with Cisco Unity and the Cisco Unity Bridge at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/cmptblty/msupdate.htm. (Service packs that were recommended when the currently shipping version was released are available on the Cisco Unity 4.x Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity-40.)

Burn the extracted updates onto a CD labeled "Cisco Unity <Version> Post-Installation." This is the same disc onto which you would have burned the Cisco Unity service release, if available.

Microsoft Updates

The latest updates recommended for use with Cisco Unity. Available on the Microsoft Updates for Cisco Unity Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity_msft_updates. (Updates that were recommended when the currently shipping version of Cisco Unity was released are on the Cisco Unity Post-Install CD, but the download page is updated monthly, so you should check for new updates even if you have the CD.)

Note To access the software download page, you must be logged on to Cisco.com as a registered user.

Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on the Cisco Unity Crypto Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/unity3d. Refer to Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html for information on supported configurations, and for download and installation instructions.

Because of export controls on strong encryption, the first time you download Cisco Security Agent for Cisco Unity, you need to fill out a brief questionnaire. Follow the on-screen prompts.

Updated PBXLink or PIMG Firmware

If the phone system integration includes PBXLink boxes or PIMG units, updated PBXLink or PIMG firmware. For instructions on downloading updated firmware, refer to the "Setting Up the PBXLink Box" section or the "Setting up the PIMG Units" section in the applicable Cisco Unity integration guide. Integration guides are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_installation_and_configuration_guides_list.html.

Additional Software for Installations with Cisco Unity DVDs or CDs Earlier Than the Currently Shipping Version

If the Cisco Unity DVDs or CDs you have are earlier than the currently shipping version, you also need to download the following software.

Cisco Unity CDs

CDs for the currently shipping Cisco Unity version. Refer to the "Downloading Software for Cisco Unity <Version>" section of the applicable Release Notes for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Cisco Unity Service Pack CD 1

Cisco Unity Service Pack CD 1, which includes the Cisco Unity System Preparation Assistant. Refer to the "Downloading Software for Cisco Unity <Version>" section of the applicable Release Notes for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Determining the Drive Locations for Files on the Cisco Unity Server

You plan drive locations for application, log, and database files on the Cisco Unity server:

•To maximize performance, data integrity, and reliability for Cisco Unity, and SQL Server or MSDE transaction logs.

•To maximize performance, data storage, and access capacity for Cisco Unity data.

The way in which logical drives on the Cisco Unity server are set up and the drive locations for application, log, and database files depend on the platform overlay of the Cisco Unity server and the RAID volume configuration used.

Using one of the following sections, make note of the applicable drive locations for files on the Cisco Unity server that you are installing:

•Drive Locations for Files on a Platform Overlay 1 Server

•Drive Locations for Files on a Platform Overlay 2 Server

•Drive Locations for Files on a Platform Overlay 3 Server

For information on the platform overlay, RAID configuration, maximum number of Cisco Unity subscribers, and other specifications for the server on which you are installing Cisco Unity, refer to the Cisco Unity Supported Platforms List, available at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.

The Cisco Unity installation guide alerts you when to refer to the file locations later in the installation process.

Drive Locations for Files on a Platform Overlay 1 Server

Table 2-1 lists the drive locations for currently shipping Cisco Unity Platform Overlay 1 servers.

Note Except for the system drive, drive C, different drive letters may be used to label the drives.

Table 2-1 Drive Locations for Files on a Platform Overlay 1 Server

Logical Drive

Files

C

•Operating system

•Pagefile

•MSDE 2000 program files (The default drive for MSDE 2000 program files is drive C and cannot be changed.)

D

•SQL Server 2000 or MSDE 2000 databases

•SQL Server 2000 or MSDE 2000 transaction logs

•Unity Message Repository (UMR)

•Program files, including Cisco Unity and SQL Server 2000

•Cisco Unity trace logs

Drive Locations for Files on a Platform Overlay 2 Server

Table 2-2 lists the drive locations for currently shipping Cisco Unity Platform Overlay 2 servers.

Note Except for the system drive, drive C, different drive letters may be used to label the drives.

Table 2-2 Drive Locations for Files on a Platform Overlay 2 Server

Disk Array

Logical Drive

Files

First

C

•Operating system

•Pagefile

•For systems up to 32 ports: MSDE 2000 program files (The default drive for MSDE 2000 program files is drive C and cannot be changed.)

First

D

•SQL Server 2000 or MSDE 2000 transaction logs

•Program files, including Cisco Unity and, for systems over 32 ports, SQL Server 2000

•Cisco Unity trace logs

Second

E

•SQL Server 2000 or MSDE 2000 databases

•Unity Message Repository (UMR)

Drive Locations for Files on a Platform Overlay 3 Server

Table 2-3 lists the drive locations for currently shipping Cisco Unity Platform Overlay 3 servers.

Note Except for the system drive, drive C, different drive letters may be used to label the drives.

Table 2-3 Drive Locations for Files on a Platform Overlay 3 Server

Disk Array

Logical Drive

Files

First

C

•Operating system

•Pagefile

First

D

•Program files, including Cisco Unity and SQL Server 2000

•Cisco Unity trace logs

•SQL Server transaction logs

Second

E

•SQL Server 2000 databases

•Unity Message Repository (UMR)