Table Of Contents

Symbols - A - B - C - D - E - H - I - L - M - N - O - P - Q - R - S - T - U - V -

Index

Symbols

/3GB switch, adding to Boot.ini (Windows 2000 Advanced Server)8-22

A

accounts

administration7-2

creating for the Cisco Unity installation7-3

directory services7-2

installation7-2

local services7-2

message store services7-2

required for the Cisco Unity installation7-2

resetting SQL Server services logon5-14

setting Exchange permissions for7-12

setting rights and permissions for7-7

Active Directory

extending schema for Cisco Unity6-9

installing on Cisco Unity server5-12

adding

/3GB switch to Boot.ini (Windows 2000 Advanced Server)8-22

administration account to an admins group7-6

AMIS Networking12-31

Bridge Networking12-33

Cisco CallManager integration12-39

Cisco Unity server to existing domain5-12

Cisco Unity user licenses12-15

Digital Networking12-36

failover to Cisco Unity system12-44

Internet Subscribers12-36

IP integration12-39

languages12-19

SIP integration12-39

SMTP Networking12-36

text to speech12-25

voice cards12-2

voice messaging ports12-7

VPIM Networking12-34

administration account

adding to an admins group7-6

creating7-3

description7-2

AMIS Networking, adding12-31

Anonymous authentication

advantages and disadvantages of10-2

how it works with Cisco Unity Administrator10-4

using with Cisco Unity Administrator10-2

assigning static IP address5-9

attaching peripheral devices to Cisco Unity server3-5

authentication

changing method for Cisco Unity Administrator12-39

methods available for Cisco Unity Administrator10-2

B

Boot.ini, adding /3GB switch to (Windows 2000 Advanced Server)8-22

Bridge Networking, adding12-33

browser, installing with Cisco Unity System Preparation Assistant5-2

C

challenge/response authentication10-2

changing

Cisco Unity Administrator authentication method12-39

folder settings in Windows Explorer5-10

Cisco CallManager integration, adding12-39

Cisco Security Agent for Cisco Unity

disabling service5-11, 11-5

installing5-7

re-enabling service8-23, 11-15

Cisco Unity Administrator

authentication methods available10-2

changing authentication method12-39

description10-1

setting up to use SSL8-18

Cisco Unity Installation and Configuration Assistant

configuring Cisco Unity for message store8-8

configuring services8-7

description8-3

installing Cisco Unity software8-4

installing license files8-6

integrating phone system with Cisco Unity8-10

setting up the Cisco PCA to use SSL8-11

Cisco Unity Install License File wizard, running8-6

Cisco Unity Message Store Configuration wizard, running8-8

Cisco Unity Permissions wizard

permissions set byD-1

running for Exchange 2003 and/or Exchange 20007-8

running for Exchange 5.57-11

Cisco Unity server

adding to existing domain5-12

attaching peripheral devices to3-5

connecting phone system to3-5

connecting to network5-7

hardening8-23

installing Active Directory5-12

placement of3-5

Cisco Unity Services Configuration wizard, running8-7

Cisco Unity software

exitingB-1

installing8-4

registering2-1

upgrading 3.x to version 4.0(3)13-1

upgrading 4.0(x) to version 4.0(3)11-1

Cisco Unity System Preparation Assistant5-2

manual procedures for software installed byC-1

Cisco Unity Telephony Integration Manager, running8-10

Cisco Unity trace logs, moving12-36

Cisco Unity UMR, moving12-36

Cisco Unity user licenses, adding12-15

configuring

Cisco Unity for message store8-8

Cisco Unity software8-3

dual NICs in Cisco Unity server5-8

IIS so Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

pcAnywhere9-2

RAID arrays4-1

services8-7

TCP/IP properties5-9

connecting

Cisco Unity server to network5-7

peripheral devices to Cisco Unity server3-5

phone system to Cisco Unity server3-5

conventions, documentationxiii

creating

accounts for the Cisco Unity installation7-3

organizational units and mailbox store6-10

D

D/120JCT-EuroA-4

D/120JCT-LSA-4

D/240PCI-T1A-8

D/41EPCIA-1

D/41JCT-EuroA-1

D/41JCT-LSA-1

databases, moving Exchange 2000 (VM, Exchange 2000 on Cisco Unity server)6-8

data store, installing manuallyC-4

demonstration system, default license file for2-3

DHCP, reserving IP address in5-9

Dialogic. See voice cards

Digital Networking, adding12-36

directory and message store services account

creating7-3

setting Exchange permissions for7-12

setting rights and permissions with Cisco Unity Permissions wizard7-7

directory services account

creating7-3

description7-2

setting Exchange permissions for7-12

setting rights and permissions with Cisco Unity Permissions wizard7-7

disabling

Cisco Security Agent service5-11, 11-5

Found New Hardware wizard for voice cards5-6

virus-scanning services5-11, 11-5

documentation

audience and usexiii

conventionsxiii

required for the Cisco Unity installation2-3

domain

accounts required for the Cisco Unity installation7-2

adding Cisco Unity server to existing5-12

Domainprep, running on Cisco Unity server6-7

drive locations for files

determining2-3

large-scale system (table)2-6

medium-scale system (table)2-5

small-scale system (table)2-4

drivers-missing error message3-1

dual NICs, configuring5-8

E

error message, unknown PCI device3-1

Example Administrator account, securing against toll fraud8-19

Exchange

installing 2000 administration software on the Cisco Unity server6-4

installing 2000 on the Cisco Unity server6-7

installing 2003 administration software on the Cisco Unity server6-3

installing 5.5 administration software on the Cisco Unity server6-5

moving 2000 transaction and system logs, and databases (VM, Exchange 2000 on Cisco Unity server)6-8

required permissions (table)7-12

Exchange 2000, running Cisco Unity Permissions wizard for7-8

Exchange 2003, running Cisco Unity Permissions wizard for7-8

Exchange 5.5, running Cisco Unity Permissions wizard for7-11

Exchange server, determining the partner6-2

excluding from virus scanning directory in which Cisco Unity is installed8-17

exiting Cisco Unity softwareB-1

extending Active Directory schema for Cisco Unity6-9

F-G

failover, adding to Cisco Unity system12-44

files, drive locations for2-3

folder settings, changing in Windows Explorer5-10

Forestprep, running on Cisco Unity server6-7

Found New Hardware wizard, disabling for voice cards5-6

H

hardening Cisco Unity server8-23

hot fix associated with Microsoft Security Bulletin MS03-007, installing manuallyC-7

I

IIS, configuring so Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

installation

accounts required for7-2

overview of mandatory tasks1-1

required documentation for2-3

installation account

creating7-3

description7-2

installing

Active Directory on Cisco Unity server5-12

administration software for MSDE5-5

browser with Cisco Unity System Preparation Assistant5-2

Cisco Security Agent for Cisco Unity5-7

Cisco Unity software8-4

data store, manuallyC-4

Exchange 2000 administration software on the Cisco Unity server6-4

Exchange 2000 on the Cisco Unity server6-7

Exchange 2003 administration software on the Cisco Unity server6-3

Exchange 5.5 administration software on the Cisco Unity server6-5

hot fix associated with Microsoft Security Bulletin MS03-007, manuallyC-7

Internet Explorer 6.0 Service Pack 1, manuallyC-3

license files8-6

Message Queuing Services, manuallyC-3

Microsoft .NET Framework, manuallyC-6

Microsoft Certificate Services component8-3

MSDE, manuallyC-4

MSDE with Cisco Unity System Preparation Assistant5-2

MSXML 3.0 with Service Pack 1, manuallyC-1

NNTP Service, manuallyC-2

pcAnywhere9-2

recommended service packs (modifying 4.0(3) system)12-37

recommended service packs and updates9-1

recommended updates (modifying 4.0(3) system)12-37

RSA SecurID9-2

service packs and updates with Cisco Unity System Preparation Assistant5-2

SQL Server, manuallyC-4

SQL Server with Cisco Unity System Preparation Assistant5-2

virus-scanning software5-7

voice cards3-1

Windows 2000 Server4-4

Windows 2000 Service Pack 3, manuallyC-3

Windows components with Cisco Unity System Preparation Assistant5-2

Windows Terminal Services, manuallyC-2

Integrated Windows authentication

advantages and disadvantages of10-2

how it works with Cisco Unity Administrator10-3

using with Cisco Unity Administrator10-2

integrating phone system with Cisco Unity8-10

Intel Dialogic. See voice cards

Internet Explorer 6.0 Service Pack 1, manually installingC-3

Internet Subscribers, adding12-36

IP/TCP properties, configuring5-9

IP address

assigning static5-9

reserving in DHCP5-9

verifying5-10

IP integration, adding12-39

J-K

jumpers and switches

D/240PCI-T1A-9

D/41EPCIA-2

D/41JCT-LS and D/41JCT-EuroA-4

L

languages, adding12-19

LDAP, changing port number of Exchange 5.5 server (when Active Directory is installed)6-5

license files

default for Cisco Unity demonstration system2-3

getting a replacement copy2-2

installing8-6

obtaining2-1

local services account7-2

logical drives, setting up4-9

logs, moving Exchange 2000 transaction and system6-8

M

MAC address of Cisco Unity computer2-1

mailbox store, creating6-10

manual procedures for software installed by Cisco Unity System Preparation AssistantC-1

Message Queuing Services, manually installingC-3

message store, configuring Cisco Unity for8-8

message store services account

creating7-3

description7-2

setting Exchange permissions for7-12

setting rights and permissions with Cisco Unity Permissions wizard7-7

Microsoft .NET Framework, installing manuallyC-6

Microsoft Certificate Services component, installing8-3

missing-drivers error message3-1

moving

Cisco Unity trace logs and UMR12-36

SQL Server or MSDE databases and transaction log files8-19

MSDE

installing administration software for5-5

installing manuallyC-4

installing with Cisco Unity System Preparation Assistant5-2

moving databases8-19

setting sa password5-5

upgrading to SQL Server 200012-11

MSSQLServer service, resetting logon account5-14

MSXML 3.0 with Service Pack 1, manually installingC-1

N

network

connecting Cisco Unity server to5-7

hardening Cisco Unity server8-23

verifying connection5-10

network interface card. See NICs5-8

NICs, configuring dual5-8

NNTP Service, manually installingC-2

non-universal PCI cards, slot placement3-1

NTLM authentication10-2

O

obtaining license files2-1

organizational units, creating6-10

OUs. See organizational units

P

PAK, location of2-1

partner Exchange server, determining6-2

passwords

changing for the Example Administrator account8-19

sa for MSDE5-5

pcAnywhere

installing9-2

recommended configuration for9-2

peripheral devices, attaching3-5

permissions

manually setting Exchange7-12

required Exchange (table)7-12

set by Cisco Unity Permissions wizardD-1

setting with Cisco Unity Permissions wizard7-7

Permissions wizard. See Cisco Unity Permissions wizard

phone system

connecting to Cisco Unity server3-5

integrating with Cisco Unity and testing integration8-10

Platform Configuration discs

utility for configuring RAID arrays4-2

utility to install Windows 2000 Server4-4

ports. See voice messaging ports

procedures

adding the /3GB switch to Boot.ini8-22

adding the Cisco Unity administration account to the Domain Admins group (only when the Cisco Unity server is a domain controller)7-7

adding the Cisco Unity administration account to the local Administrators group (only when the Cisco Unity server is a member server)7-6

adding the Cisco Unity server to an existing domain5-14

attaching peripheral devices and connecting the phone system3-5

changing folder settings in Windows Explorer5-11

changing the LDAP port number of the Exchange 5.5 server (when Active Directory is installed)6-6

changing the password on the Example Administrator account8-19

changing the pcAnywhere video mode to Compatibility9-2

configuring Cisco Unity for the message store (Exchange 2003 or Exchange 2000)8-8

configuring Cisco Unity for the message store (Exchange 5.5)8-9

configuring dual NICs in the Cisco Unity server5-8

configuring IIS so that the Cisco Unity Administrator and Status Monitor use Anonymous authentication10-5

configuring pcAnywhere so that it does not start automatically when you restart the server9-2

configuring services8-7

configuring TCP/IP properties5-9

configuring the RAID arrays by using the Cisco-provided utility (HP)4-2

configuring the RAID arrays by using the Cisco-provided utility (IBM)4-2

configuring the RAID arrays by using the manufacturer-provided utility4-3

connecting the Cisco Unity server to the network5-7

creating domain accounts for Cisco Unity installation, administration, and services

Method A7-4

Method B7-5

determining the current setting for the Intel Dialogic quiet parameterA-11

disabling the Found New Hardware wizard for the voice cards5-6

excluding from virus scanning the directory in which Cisco Unity is installed8-17

extending the Active Directory schema for Cisco Unity6-9

getting the MAC address of the Cisco Unity computer2-2

granting Exchange permissions to the installation and directory services accounts (subscribers homed in Exchange 2003/2000 and 5.5)7-15

granting Exchange permissions to the installation and directory services accounts (subscribers homed only in Exchange 2003/2000)7-13

granting services account admin permissions to directory services and message store services accounts (subscribers homed in Exchange 2003/2000 and 5.5)7-16

granting services account admin permissions to the installation and directory and message services accounts (subscribers homed only in Exchange 5.5)7-14

installing Active Directory on the Cisco Unity server5-12

installing Enterprise Manager for MSDE5-5

installing Exchange 2000 administration software on the Cisco Unity server6-4

installing Exchange 2000 on the Cisco Unity server6-8

installing Exchange 2000 Service Pack 26-5, 6-8

procedures (continued)

installing Exchange 2003 administration software on the Cisco Unity server6-3

installing Exchange 5.5 administration software on the Cisco Unity server (UM, Exchange 5.5 on separate server)6-6

installing Exchange 5.5 Service Pack 4 (UM, Exchange 5.5 on separate server)6-6

installing license files (without failover or on primary server with failover)8-6

installing the Cisco Unity software8-4

installing the default license file on the secondary Cisco Unity server8-7

installing the Microsoft Certificate Services component8-3

installing voice cards in the Cisco Unity computer or in an expansion chassis3-3

installing Windows 2000 Server by using the Cisco Unity Platform Configuration discs (HP)4-5

installing Windows 2000 Server by using the manufacturer's guided system-setup utility and a retail Windows 2000 disc4-7

installing Windows 2000 Server by using the Platform Configuration discs (IBM)4-6

integrating the phone system with Cisco Unity (without failover or on a primary server with failover)8-11

integrating the phone system with Cisco Unity on the secondary server8-11

moving SQL or MSDE databases and transaction log files8-20

moving the Exchange 2000 transaction and system logs, and databases6-8

registering and obtaining license files2-2

removing Intel Dialogic softwareA-12

resetting the account that SQL Server services log on as5-14

resetting the Intel Dialogic quiet parameterA-13

running Cisco Unity System Preparation Assistant5-2

running Domainprep on the Cisco Unity server6-7

running Forestprep on the Cisco Unity server6-7

running the Cisco Unity Permissions wizard for Exchange 2003 and/or Exchange 20007-8

running the Cisco Unity Permissions wizard for Exchange 5.57-11

selecting the country for D/120JCT-Euro voice cardsA-7

setting pcAnywhere to run on one or more specific processors9-3

setting the D/120JCT-LS and D/120JCT-Euro card switchesA-6

setting the D/240PCI-T1 protocolA-10

setting the D/41EPCI card switches and jumpersA-2

setting the D/41JCT-LS and D/41JCT-Euro card switches and jumpersA-4

setting the D240PCI-T1 card switches and jumpersA-9

setting the sa password for MSDE5-5

setting up the Cisco Unity Administrator and Status Monitor to use SSL8-18

setting up the logical drives4-9

verifying the IP address and the network connection5-10

product authorization key, location of2-1

Q

quiet parameter

determining Intel DialogicA-11

resetting Intel DialogicA-13

R

RAID arrays

configuring4-1

utilities on server manufacturer disc4-3

utility on Platform Configuration discs4-2

re-enabling

Cisco Security Agent service8-23, 11-15

virus-scanning services8-23, 11-15

registering Cisco Unity software2-1

removing

Intel Dialogic softwareA-11

voice cards12-2

reserving IP address in DHCP5-9

resetting

account that SQL Server services log on as5-14

Intel Dialogic quiet parameterA-13

rights, setting with Cisco Unity Permissions wizard7-7

RSA SecurID, installing9-2

S

sa password, setting for MSDE5-5

schema, extending Active Directory for Cisco Unity6-9

securing the Example Administrator account against toll fraud8-19

service packs

installing Exchange 2000 SP26-5, 6-8

installing Exchange 5.5 SP4 (UM, Exchange 5.5 on separate server)6-6

installing recommended9-1

installing recommended (modifying 4.0(3) system)12-37

installing with Cisco Unity System Preparation Assistant5-2

services, configuring8-7

setting

Exchange permissions, manually7-12

rights and permissions with Cisco Unity Permissions wizard7-7

sa password for MSDE5-5

setting up

Cisco Unity Administrator and Status Monitor to use SSL8-18

Cisco Unity to use SSL, manuallyE-1

logical drives4-9

the Cisco PCA to use SSL8-11

Setup program, Cisco Unity8-4

SIP integration, adding12-39

SMTP Networking, adding12-36

software

configuring for D/120JCT-Euro voice cardA-7

configuring for D/240PCI-T1 voice cardA-10

exiting Cisco UnityB-1

installing Cisco Unity8-4

installing Exchange 2000 administration on the Cisco Unity server6-4

installing Exchange 2000 on Cisco Unity server (VM, Exchange 2000 on Cisco Unity server)6-7

installing Exchange 2000 on the Cisco Unity server6-7

installing Exchange 2003 administration on the Cisco Unity server6-3

installing Exchange 5.5 administration on the Cisco Unity server6-5

registering Cisco Unity2-1

removing Intel DialogicA-11

upgrading Cisco Unity 3.x to version 4.0(3)13-1

upgrading Cisco Unity 4.0(x) to version 4.0(3)11-1

SQL Server

installing Enterprise Manager for MSDE5-5

installing manuallyC-4

installing with Cisco Unity System Preparation Assistant5-2

moving databases8-19

resetting services logon account5-14

upgrading from MSDE 200012-11

SQLServerAgent service, resetting logon account5-14

SSL

determining whether to use8-2

installing Microsoft Certificate Services component8-3

manual procedures for setting up Cisco Unity to useE-1

setting up Cisco Unity Administrator and Status Monitor to use8-18

setting up the Cisco PCA to use8-11

static IP address, assigning5-9

Status Monitor, setting up to use SSL8-18

switch /3GB, adding to Boot.ini (Windows 2000 Advanced Server)8-22

switches and jumpers

D/240PCI-T1A-9

D/41EPCIA-2

D/41JCT-LS and D/41JCT-EuroA-4

T

task lists

adding, exchanging, or removing voice cards (with failover)12-4

adding, exchanging, or removing voice cards (without failover)12-3

adding AMIS Networking12-31

adding an IP integration (Cisco CallManager or SIP) (with failover)12-40

adding an IP integration (Cisco CallManager or SIP) (without failover)12-39

adding Cisco Unity user licenses (with failover)12-16

adding Cisco Unity user licenses (without failover)12-16

adding failover to Cisco Unity system12-44

adding languages (with failover)12-19

adding languages (without failover)12-19

adding text to speech (with failover)12-25

adding text to speech (without failover)12-25

adding voice messaging ports (with failover)12-8

adding voice messaging ports (without failover)12-7

adding VPIM Networking12-34

modifying Cisco Unity 4.0(3) system12-2

upgrading a Cisco Unity 2.x system to version 4.0(3)14-1

upgrading Cisco Unity 3.x software to version 4.0(3) when failover is configured13-4

upgrading Cisco Unity 3.x software to version 4.0(3) without failover13-2

upgrading Cisco Unity 4.0(x) software to version 4.0(3) when failover is configured11-3

upgrading Cisco Unity 4.0(x) software to version 4.0(3) without failover11-1

TCP/IP properties, configuring5-9

text to speech, adding12-25

toll fraud, preventing8-19

trace logs, moving12-36

transaction log files, moving8-19

U

UMR, moving12-36

universal PCI voice cards, slot placement3-1

unknown PCI device error message3-1

updates

installing recommended9-1

installing recommended (modifying 4.0(3) system)12-37

upgrading

Cisco Unity 4.0(x) software to version 4.0(3)11-1

Cisco Unity version 2.x system to version 4.0(3)14-1

Cisco Unity version 3.x software to version 4.0(3)13-1

MSDE 2000 to SQL Server 200012-11

user licenses, adding Cisco Unity12-15

utilities

RAID array configuration, on disc from server manufacturer4-3

RAID array configuration, on Platform Configuration discs4-2

Windows 2000 Server installation, on disc from server manufacturer4-7

Windows 2000 Server installation, on Platform Configuration discs4-4

UTIM. See Cisco Unity Telephony Integration Manager

V

verifying IP address and network connection5-10

virus scanning

disabling services5-11, 11-5

excluding directory in which Cisco Unity is installed8-17

installing software5-7

re-enabling services8-23, 11-15

voice cards

adding, exchanging, or removing12-2

D/120JCT-EuroA-4

D/120JCT-LSA-4

D/240PCI-T1A-8

D/41EPCIA-1

D/41JCT-EuroA-1

D/41JCT-LSA-1

disabling Found New Hardware wizard for5-6

installing3-1

removing Intel Dialogic softwareA-11

slot placement3-1

voice messaging ports, adding12-7

VPIM Networking, adding12-34

W-Z

Windows 2000 Advanced Server

adding /3GB switch to Boot.ini to improve Cisco Unity performance8-22

See also Windows 2000 Server

Windows 2000 Server, installing4-4

Windows 2000 Service Pack 3, manually installingC-3

Windows components, installing with Cisco Unity System Preparation Assistant5-2

Windows Explorer, changing folder settings in5-10

Windows Terminal Services, manually installingC-2