Cisco Unity Installation Guide (With IBM Lotus Domino), Release 4.0(3)
Customizing the Cisco Unity Platform
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Table Of Contents

Customizing the Cisco Unity Platform

Running the Cisco Unity System Preparation Assistant

Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password

Disabling the Found New Hardware Wizard for the Voice Cards

Installing Virus-Scanning Software (Optional)

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)

Connecting the Cisco Unity Server to the Network

Configuring Dual NICs in the Cisco Unity Server

Configuring TCP/IP Properties

Verifying the IP Address and the Network Connection

Changing Folder Settings in Windows Explorer

Disabling Virus-Scanning and Cisco Security Agent Services

Adding the Cisco Unity Server to an Existing Domain


Customizing the Cisco Unity Platform

In this chapter, you do the following tasks in the order listed:

1. Use the Cisco Unity System Preparation Assistant to install required Windows components, the browser and database, and required service packs. See the "Running the Cisco Unity System Preparation Assistant" section.

2. If the system is using MSDE 2000: Install Enterprise Manager, and set the MSDE system administrator password. See the "Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password" section.

3. Disable the Found New Hardware wizard, if applicable. See the "Disabling the Found New Hardware Wizard for the Voice Cards" section.

4. Optional: Install virus-scanning software. See the "Installing Virus-Scanning Software (Optional)" section.

5. Optional: Install and configure Cisco Security Agent for Cisco Unity. See the "Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)" section.

6. Connect the Cisco Unity server to the network, if applicable. See the "Connecting the Cisco Unity Server to the Network" section.

7. If the Cisco Unity server contains dual NICs: Configure the dual NICs or verify their configuration. See the "Configuring Dual NICs in the Cisco Unity Server" section.

8. Configure TCP/IP properties, even if the server is not connected to the network. See the "Configuring TCP/IP Properties" section.

9. If the system has a network connection: Confirm that the server has a valid IP address and is connected to the network. See the "Verifying the IP Address and the Network Connection" section.

10. Change folder settings in Windows Explorer so that all files and folders are visible during Cisco Unity troubleshooting, if applicable. See the "Changing Folder Settings in Windows Explorer" section.

11. If virus-scanning software or Cisco Security Agent for Cisco Unity is installed on the Cisco Unity server: Disable virus-scanning services and Cisco Security Agent for Cisco Unity. See the "Disabling Virus-Scanning and Cisco Security Agent Services" section.

12. Install Microsoft Active Directory, or add the Cisco Unity server to an existing domain. See the "Adding the Cisco Unity Server to an Existing Domain" section.

When you are finished with this chapter, return to "Overview of Mandatory Tasks for Installing Cisco Unity" to continue installing the Cisco Unity system.

Note The tasks in the list reference detailed instructions in the Cisco Unity Installation Guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.

Running the Cisco Unity System Preparation Assistant

The Cisco Unity System Preparation Assistant is a program that helps customize the platform for Cisco Unity by checking for and installing Windows 2000 Server components, Microsoft service packs and updates, and other software required by Cisco Unity. For a detailed list, refer to Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Preparation Assistant at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/pcd/pcd_inst.htm.

Caution Do not run the Cisco Unity System Preparation Assistant remotely by using Windows Terminal Services or other remote-access applications, or the installation of required software may fail.

To Run the Cisco Unity System Preparation Assistant

Step 1 Log on to Windows by using an account that is a member of the Local Administrators group.

Step 2 On Cisco Unity Service Packs CD 1, or from the location to which you saved the downloaded Service Packs CD 1 image files, browse to the Cuspa directory, and double-click Cuspa.vbs.

If you are accessing the Cisco Unity System Preparation Assistant files on another server, use Windows Explorer or the "net" command to map the network drive to a drive letter on the Cisco Unity server before you run Cuspa.vbs.

Step 3 If prompted, double-click the language of your choice to continue the installation.

Step 4 On the Welcome screen, click Next.

Step 5 On the Cisco Unity Server Characteristics page, set the following fields:

Configuration

Click Unified Messaging or Voice Messaging Only, depending on the Cisco Unity configuration.

Failover

Uncheck the This Is a Primary or Secondary Failover Server check box.

Number of Ports

Enter the number of voice ports that you are connecting with the Cisco Unity server.

The assistant uses the information to determine whether the system requires SQL Server or MSDE. For systems with more than 32 ports, SQL Server is required. Otherwise, MSDE is required.


Step 6 Click Next. The assistant lists the components and indicates whether or not they are installed.

Step 7 Follow the prompts to install any missing components until you are prompted to install the data store.

If a Microsoft AutoMenu window appears when the assistant is installing an application, close the window and allow the assistant to continue.

Step 8 If MSDE is being installed, skip to Step 9.

If SQL Server is being installed, install it in the location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section:

a. In the Welcome dialog box, click Next.

b. In the Computer Name dialog box, click Next to accept the default setting Local Computer.

c. In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.

d. Follow the on-screen prompts until the CD Key dialog box appears.

e. Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve, and click Next.

f. In the Installation Definition dialog box, click Next to accept the default setting Server and Client Tools.

g. In the Instance Name dialog box, check the Default check box.

h. Click Next.

i. In the Setup Type dialog box, click Typical.

j. Under Destination Folder, next to Program Files, click Browse and specify the location for binaries that you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.

k. Under Destination Folder, next to Data Files, click Browse and specify the location for databases that you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.

l. Click Next.

m. At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.

n. Under Service Settings, click Use the Local System Account.

o. Click Next.

p. In the Authentication Mode dialog box, we recommend that you click Windows Authentication Mode.

If you click Mixed Mode—which is supported but is less secure—under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.

q. Click Next.

r. In the Start Copying Files dialog box, click Next.

s. In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of processors in the Cisco Unity server.

t. Click Continue.

u. If you are prompted about shutdown tasks before continuing with the installation, click Next.

v. Click Finish.

w. Skip to Step 10.

Step 9 If MSDE is being installed, install it now:

a. Follow the on-screen prompts.

b. When the installation is complete, click Yes to restart the server.

Step 10 When SQL Server or MSDE installation is complete, continue following the on-screen prompts in the assistant to complete the platform customization.

Step 11 If MSDE Service Pack 3 is being installed, skip to Step 12.

If SQL Server Service Pack 3 is being installed, install it now:

a. On the Welcome screen, click Next.

b. Follow the on-screen prompts until you are prompted to choose the authentication mode.

c. Choose Windows authentication, and click Next.

d. If the SA Password Warning dialog box appears, enter and confirm the password, and click Next.

e. Check the Upgrade Microsoft Search and Apply SQL Server 2000 SP3 [Required] check box, and click Continue. (Do not check the Enable Cross-Database Ownership Chaining for All Databases [Not Recommended] check box.)

f. Follow the on-screen prompts to continue.

g. If you are prompted about shutdown tasks before continuing with the installation, click Next.

h. Click Finish to begin installing components.

i. When the Setup message appears, click OK.

j. Click Finish to restart the server.

k. Skip to Step 13.

Step 12 If MSDE Service Pack 3 is being installed, install it now:

a. Follow the on-screen prompts.

b. When the installation is complete, click Yes to restart the server.

Step 13 Follow the on-screen prompts.

Step 14 When the Cisco Unity System Preparation Assistant has completed, click Finish.

Caution When the Cisco Unity System Preparation Assistant installed Internet Explorer, it also automatically installed the file WScript.exe. Do not remove WScript.exe, or the Cisco Unity Setup program will fail later in the installation process.

For the manual procedures for installing the required Windows components, browser, database, and service packs during a new installation, see "Manual Installation Procedures for Software Installed by the Cisco Unity System Preparation Assistant During a New Installation."

Installing Administration Software for MSDE 2000 and Setting the MSDE System Administrator Password

Note If the system is not using MSDE 2000, skip this section.

When the Cisco Unity System Preparation Assistant installs MSDE 2000, it does not include administration software. You install Enterprise Manager administration software so that Cisco TAC can access the Cisco Unity MSDE databases during troubleshooting.

For security reasons, we highly recommend that you set a non-blank MSDE system administrator (sa) password. By default, the sa password is blank. After you install Enterprise Manager, you can use it to reset the sa password.

Do the following two procedures in the order listed.

To Install Enterprise Manager for MSDE

Step 1 After the server restarts (it was restarted in the preceding procedure), log on to Windows.

Step 2 If the Cisco Unity Data Store 2000 CD does not run automatically, browse to the root directory, and double-click Autorun.exe.

Step 3 Click SQL Server 2000 Components.

Step 4 Click Install Database Server.

Step 5 In the Welcome dialog box, click Next.

Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer.

Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.

Step 8 Follow the on-screen prompts until the CD Key dialog box appears.

Step 9 Enter the key for Cisco Unity Data Store 2000 from the sticker located on the CD sleeve.

Step 10 Click Next.

Step 11 In the Installation Definition dialog box, click Client Tools Only.

Step 12 Click Next.

Step 13 In the Select Components dialog box, uncheck all check boxes in the Components list except Management Tools.

Step 14 Select Management Tools (but do not uncheck the check box).

Step 15 In the Sub-Components list, uncheck all check boxes except Enterprise Manager, and click Next.

Step 16 In the Start Copying Files dialog box, click Next.

Step 17 Click Finish.

To Set the Sa Password for MSDE

Step 1 On the Windows Start menu, click Programs > Microsoft SQL Server > Enterprise Manager.

Step 2 In the tree, expand Console Root\Microsoft SQL Servers\SQL Server Group\
(local)(Windows NT)\Security.

Step 3 Click Logins.

Step 4 In the right pane, right-click Sa, and click Properties.

Step 5 In the SQL Server Login Properties dialog box, click the General tab.

Step 6 Under SQL Server Authentication, enter the new password.

Step 7 Confirm the password, and click OK.

Step 8 Close Enterprise Manager.

Disabling the Found New Hardware Wizard for the Voice Cards

In the following cases, the Found New Hardware wizard may appear each time the server is restarted and report that the cards are new hardware, even though the cards are properly installed and configured:

•The operating system was installed by using the Platform Configuration discs.

•The operating system was installed by using the manufacturer's guided system-setup utility before the cards were installed.

•New cards were added to an existing server.

Do the following procedure to prevent the Found New Hardware wizard from reporting the cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice Cards

Step 1 On the Found New Hardware wizard Welcome page, click Next. (After the server is restarted, the Found New Hardware wizard Welcome page is displayed along with the PCI Device Installing dialog.)

Step 2 On the Install Hardware Device Drivers page, click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 On the Locate Driver Files page, check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 On the Driver Files Search Result page, click Disable the Device, and click Finish. Do not choose to skip driver installation of this device, or the Found New Hardware wizard will continue to appear each time the server is restarted.

Step 5 Repeat Step 2 through Step 4 for each instance of the Found New Hardware wizard (for each card, as applicable).

Note that doing this procedure does not prevent a card from being displayed as an unknown PCI device when viewed in the Windows 2000 Device Manager. The warning that the device drivers are not installed also will continue to be displayed. This is expected behavior, and does not indicate a problem with the card or with the server.

Installing Virus-Scanning Software (Optional)

For information on supported virus-scanning software, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/40_sysrq.htm.

Follow the manufacturer instructions to install the virus-scanning software.

Caution Do not configure virus-scanning software to block WAV attachments, or voice messages will be stripped of their recordings.

Installing and Configuring Cisco Security Agent for Cisco Unity (Optional)

Cisco Security Agent for Cisco Unity is available on Cisco.com. For information on how to download it, install it on the Cisco Unity server, and configure it, refer to Release Notes for Cisco Security Agent for Cisco Unity at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Connecting the Cisco Unity Server to the Network

Connecting the Cisco Unity server to the network is optional for some configurations, but is required if you are:

•Integrating Cisco Unity with Cisco CallManager, a Cisco SIP Proxy Server, or Cisco CallManager Express.

•Installing Cisco Unity in the Unified Messaging configuration

•Using Domino as the message store. (Installing Domino on the Cisco Unity server is not supported.)

•Allowing users to access voice messages by using the Cisco Unity Inbox.

•Allowing users to change settings by using the Cisco Unity Assistant

•Allowing users to use their phones as a recording and playback device (TRaP).

•Integrating Cisco Unity with any other voice messaging system.

Connecting the Cisco Unity server to the network is also necessary if you want the Cisco Unity server to have access to network utilities, for example, virus scanning or backup utilities.

To Connect the Cisco Unity Server to the Network

Attach the network cable(s) to the Cisco Unity server.

Configuring Dual NICs in the Cisco Unity Server

Note If the Cisco Unity server is not using dual NICs, skip this section.

We recommend that dual NICs be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100 percent of the traffic.

Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:

•Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)

•Disable the second NIC in the BIOS.

Caution Note that not plugging a network cable into the second NIC is not sufficient. The NIC must be disabled in the BIOS, or Cisco Unity may not work properly.

To Configure Dual NICs in the Cisco Unity Server

Step 1 Configure the NICs—or verify their configuration—so that:

•Both are connected to the same network segment.

•Both share the same IP address.

•Both are set up for AFT or for NFT. Refer to the documentation provided by the NIC manufacturer or server vendor.

If you are configuring an MCS-7825H, MCS-7835H, or MCS-7845H server, configure NFT teaming by using the network teams property sheet of the Compaq Network Teaming and Configuration Utility (CPQNTAC). If you are configuring an MCS-7815I, MCS-7855I, or MCS-7865I server, configure AFT teaming by using the Advanced Control Suite of the Broadcom NetXtreme Ethernet utilities. For the MCS-7835I and MCS-7845I servers, configure AFT teaming by using the teaming wizard on the Advanced tab of the Intel PROSet II Ethernet utilities.

Step 2 Restart the Cisco Unity server for any changes to take effect.

Configuring TCP/IP Properties

The Cisco Unity server must have an IP address and must also have the IP address of a DNS server, even if the Cisco Unity server is not connected to the network.

Do the procedure in this section either to specify static IP addresses for the servers or to specify that you want the Cisco Unity server to automatically obtain the IP addresses from DHCP. If you choose to obtain addresses automatically, we strongly recommend that you reserve IP addresses for the servers in DHCP.

When selecting an IP address for the Cisco Unity server, note the following considerations:

•Do not select an address accessible from the Internet. Doing so can expose the Cisco Unity server to unwanted intrusion from the Internet, even when the server is hardened.

•Do not select an address that puts the Cisco Unity server on the opposite side of a firewall from:

–The Domino server that Cisco Unity connects with.

–Any Domino server that homes Cisco Unity subscribers.

–The domain controller/global catalog server that Cisco Unity accesses, if the Cisco Unity server is not a domain controller.

To Configure TCP/IP Properties

Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter the applicable information, depending on whether the Cisco Unity server is connected to the network and whether there is a DHCP server on the network (for more information, refer to Windows 2000 Help):

Cisco Unity server is connected
to network, and a DHCP server
is not on network

Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers.

Cisco Unity server is connected
to network, and a DHCP server
is on network

Enter IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers, or choose to obtain IP addresses automatically. (If you choose to obtain addresses automatically, we strongly recommend that you reserve IP addresses for the servers in DHCP.)

Cisco Unity server is not
connected to network

Enter an IP address for the Cisco Unity server, and enter the same address in the Preferred DNS Server text box.


Step 6 Click OK

Step 7 Restart the server.

Step 8 If you chose to use DHCP to automatically obtain IP addresses, go to the DHCP server and reserve IP addresses for the Cisco Unity server and for the preferred and alternate DNS servers. Refer to Help for the DHCP snap-in for more information.

Verifying the IP Address and the Network Connection

Note If the system does not have a network connection, skip this section.

Whether you assigned a static IP address or reserved an address in DHCP, verify the IP address and the network connection.

To Verify the IP Address and the Network Connection

Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Cisco Unity server.

Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.

If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Configuring TCP/IP Properties" section, or the Cisco Unity server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Cisco Unity server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

•The assigned static IP address or the address reserved in DHCP conflicts with the IP address of another computer on the network.

•For a static IP address, the subnet mask is incorrect.

•The Cisco Unity server has a problem contacting the DHCP server.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.

Changing Folder Settings in Windows Explorer

You change folder settings so that all files and folders—including system files—are visible in Windows Explorer during Cisco Unity troubleshooting.

If you installed Windows 2000 Server from the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco, all files and folders are already visible in Windows Explorer.

Note If you do not do the following procedure now, Cisco TAC may ask you to do it later.

To Change Folder Settings in Windows Explorer

Step 1 On the Windows desktop, double-click My Computer.

Step 2 On the Tools menu, click Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.

Disabling Virus-Scanning and Cisco Security Agent Services

Note If the system is not using virus-scanning software or Cisco Security Agent for Cisco Unity, skip this section.

You disable virus-scanning and Cisco Security Agent services on the server so that they do not slow down the installation of software or cause the installations to fail. The Cisco Unity Installation Guide alerts you when to re-enable the services after all of the installation procedures that can be affected are complete.

To Disable and Stop Virus-Scanning and Cisco Security Agent Services

Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable and stop each virus-scanning service and the Cisco Security Agent service:

a. In the right pane, double-click the service.

b. On the General tab, in the Startup Type list, click Disabled. This prevents the service from starting when you restart the server.

c. Click Stop to stop the service immediately.

d. Click OK to close the Properties dialog box.

Step 4 When the services have been disabled, close the Services MMC.

Adding the Cisco Unity Server to an Existing Domain

The Cisco Unity server must be a member server in an existing domain. Cisco Unity interactions with the message store do not allow the server to be in a workgroup.

Do the procedure in this section to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain. The domain controllers can be running Windows 2000 Server or Windows Server 2003.

We recommend that you install the Cisco Unity server in the same domain as the Domino server that homes the Cisco Unity subscribers.

To Add the Cisco Unity Server to an Existing Domain

Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

Step 5 Click OK.

Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 7 Click OK three times.

Step 8 Click Yes to restart the server.