Cisco Unity Installation Guide (With Microsoft Exchange), Release 4.0(2)
Installing Optional Software
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Table Of Contents

Installing Optional Software

Installing Recommended Service Packs and Updates

Installing RSA SecurID

Installing Symantec pcAnywhere

Recommended Configuration for pcAnywhere

Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed

Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor

Installing Other Optional Software


Installing Optional Software

In this chapter, you do the following tasks in the order listed:

1. Install optional third-party service packs, if applicable. See the "Installing Recommended Service Packs and Updates" section.

2. Install RSA SecurID, if applicable. See the "Installing RSA SecurID" section.

3. Install Symantec pcAnywhere, if applicable. See the "Installing Symantec pcAnywhere" section.

4. Install virus-scanning utilities, if applicable, and exclude from scanning the directory in which Cisco Unity is installed. See the "Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed" section.

5. Install Cisco IDS Host Sensor, if applicable. See the "Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor" section.

6. Install other optional software, if applicable. See the "Installing Other Optional Software" section.

Caution Do not install Outlook on the Cisco Unity server, or Cisco Unity may not notify subscribers of new messages.

When you are finished with this chapter, return to the applicable task list for your platform type to continue installing the Cisco Unity system correctly:

•Task List for Installing Cisco Unity on a Qualified Server

•Task List for Installing Cisco Unity in the Cisco ICS 7750

Note The tasks in the list reference detailed instructions in the Cisco Unity Installation Guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.

Installing Recommended Service Packs and Updates

For information on supported third-party service packs and updates, refer to Compatibility Matrix: Required and Recommended Third-Party Service Packs, at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Cisco recommends that you install all third-party service packs and updates that are qualified for use with Cisco Unity. If you have not already installed such service packs and updates, do so now.

Installing RSA SecurID

For supported versions of RSA SecurID, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Follow the manufacturer instructions to install RSA SecurID.

The installation task list alerts you when to configure RSA SecurID later in the installation process. (You will refer to the "Enhanced Phone Security" chapter of the Cisco Unity System Administration Guide, which is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_books_list.html).

Installing Symantec pcAnywhere

For supported versions of Symantec pcAnywhere, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Follow the manufacturer instructions to install pcAnywhere. See also the "Recommended Configuration for pcAnywhere" section, below.

The remote-access software can be installed on the Cisco Unity server in addition to Windows Terminal Services (which is the default remote-access software for the Cisco Unity server and is included with Windows 2000). Use an external modem with pcAnywhere.

Recommended Configuration for pcAnywhere

We recommend that you do the following three procedures in the order listed to configure pcAnywhere to avoid video problems, screen-refresh problems, and a possible problem with the server not responding after pcAnywhere disconnects.

To configure pcAnywhere so that it does not start automatically when you restart the server

Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 In the pcAnywhere toolbar, click Hosts.

Step 3 Right-click the Modem icon or the host that is configured for a modem, and click Properties.

Step 4 In the pcAnywhere Host Properties dialog box, click the Settings tab.

Step 5 In the Host Startup section, uncheck the Launch with Windows check box.

Step 6 Click OK to close the pcAnywhere Host Properties dialog box.

To avoid a pcAnywhere video problem, we recommend that you change the pcAnywhere video mode. (The problem is described in Symantec Knowledge Base article 2001040615242112.)

To change the pcAnywhere video mode to Compatibility

Step 1 In pcAnywhere, on the pcAnywhere Tools menu, click Options.

Step 2 On the Host Operation tab, under Video Mode Selection, click Compatibility.

Step 3 Click OK.

Step 4 Exit pcAnywhere.

To avoid a pcAnywhere problem with slow or partial screen refreshes on multiprocessor host computers, and a possible problem in which the host computer stops responding when pcAnywhere disconnects, we recommend that you add a registry entry that sets pcAnywhere to run on one or more specific processors. (The problem is described in Symantec Knowledge Base article 199861984643.)

Be aware that setting pcAnywhere to run on a specific processor may affect performance on the Cisco Unity server if someone uses pcAnywhere to access the server during peak hours.

To set pcAnywhere to run on one or more specific processors

Step 1 Start Regedit.

Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 3 Expand the key
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\
CurrentVersion\Host

Step 4 Add a DWORD value named ProcessorMask, and set the value depending on which processor you want to use (for example, to make pcAnywhere run on the second processor only, set ProcessorMask to 2):

0

All processors

1

First processor

2

Second processor

4

Third processor

8

Fourth processor


To allow pcAnywhere to run on more than one processor, set the value of ProcessorMask to the sum of the corresponding values. (For example, to make pcAnywhere run on the third and fourth processors, set ProcessorMask to 12 [4 + 8].)

Step 5 Either stop and restart the pcAnywhere host service, or restart the Cisco Unity server.

Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed

For information on supported virus-scanning software, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

When using virus-scanning software, you need to exclude from scanning the directory in which Cisco Unity is installed so that the Cisco Unity Administrator and the Cisco Unity Assistant will work properly.

To install virus-scanning software and exclude from scanning the directory in which Cisco Unity is installed

Step 1 Follow the manufacturer instructions to install the virus-scanning software.

Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.

Caution Do not configure virus-scanning software to block WAV attachments, or voice messages will be stripped of their recordings.

Step 2 Exclude from virus scanning the directory in which Cisco Unity is installed (the default directory is CommServer). Refer to Help for the virus-scanning software for information on excluding directories from scanning.

Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor

For supported versions of Cisco IDS Host Sensor Agent, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Do the following two procedures in the order listed.

Caution Do not install Cisco IDS Host Sensor Console on the Cisco Unity server.

To install Cisco IDS Host Sensor Agent

Step 1 Follow the manufacturer instructions to install Cisco IDS Host Sensor Agent on the Cisco Unity server.

Step 2 If virus-scanning software is installed on the Cisco Unity server, exclude from scanning the directory in which the Cisco IDS Host Sensor Agent is installed, so that Cisco IDS Host Sensor will work properly.

To configure Cisco IDS Host Sensor

Step 1 On the Cisco IDS Host Sensor console server, create an agent group named Unity, and add the Cisco Unity server to the Unity agent group.

Step 2 On the console server, create a policy named Unity.

Step 3 Add the Unity agent group to the Unity policy.

Step 4 For High and Medium events, in the Reaction list, click Prevent.

Step 5 For Low and Info events, in the Reaction list, click Log.

Step 6 On the console server, for the Unity agent group, change the security levels to Low for the following 11 signatures:

•IIS Directory Traversal

•IIS Envelope—File Access by IIS Process

•IIS Envelope—File Access by IIS Web User

•IIS Envelope—File Modification by IIS Process

•IIS Envelope—Registry Access by IIS Process

•IIS Envelope—File Execution by IIS Process

•IIS Shielding—Configuration File Activity

•IIS Shielding—File Execution

•IIS Shielding—Registry Access

•IIS Shielding—Service Access

•IIS Shielding—SSI File Extension Request

Caution If you do not change the signatures, the Cisco Unity Administrator, Cisco Personal Communications Assistant (PCA), Cisco Unity Assistant, Cisco Unity Inbox, and Status Monitor will not function correctly. In addition, Event Viewer event properties will be inaccessible.

Step 7 By default, an agent will operate in On-Warning mode after installation. We recommend that you run the agent in On-Warning mode for one week after installation, and then adjust other security levels as appropriate. Do not change the security levels that you set to Low in Step 6.

Installing Other Optional Software

For information on supported software, refer to Cisco Unity 4.0 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Follow the manufacturer instructions to install other optional software.

Caution Do not install Outlook on the Cisco Unity server, or Cisco Unity may not notify subscribers of new messages.