Table Of Contents
Setting Up the Message Store
Installing Exchange 2000 Software—Unified Messaging with Exchange 2000 on a Separate Server
Installing Exchange 5.5 Software—Unified Messaging with Exchange 5.5 on a Separate Server
Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on a Separate Server
Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on the Cisco Unity Server
Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)
Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)
Setting Up the Message Store
In this chapter, you do the following tasks in the order listed:
1. 
Install Exchange and/or the administration software. See the applicable section, depending on the Cisco Unity configuration:
•Installing Exchange 2000 Software—Unified Messaging with Exchange 2000 on a Separate Server
•Installing Exchange 5.5 Software—Unified Messaging with Exchange 5.5 on a Separate Server
•Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on a Separate Server
•Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on the Cisco Unity Server
Note Failover: If you are installing the secondary Cisco Unity server now, skip Task 2.
2. If the system is using Exchange 2000: Extend the Active Directory schema for Cisco Unity. See the "Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)" section.
Note Failover: If you are installing the secondary Cisco Unity server now, skip Task 3.
3. If the system is using Exchange 2000: Create Active Directory organizational units for users and distribution lists, and a mailbox store, if applicable. See the "Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)" section.
When you are finished with this chapter, return to the applicable task list for your platform type to continue installing the Cisco Unity system correctly:
•Task List for Installing Cisco Unity on a Qualified Server
•Task List for Installing Cisco Unity in the Cisco ICS 7750
Note The tasks in the list reference detailed instructions in the Cisco Unity Installation Guide and in other Cisco Unity documentation. Follow the documentation for a successful installation.
Installing Exchange 2000 Software—Unified Messaging with Exchange 2000 on a Separate Server
Note Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Note For Unified Messaging, ensure that the number of Exchange users homed on each Exchange server does not exceed Microsoft recommendations.
Do the following two procedures in the order listed. Later in the installation process, you specify the Exchange server on the network for the Cisco Unity server to connect to.
To install only Exchange 2000 administration software on the Cisco Unity server
Step 1 On the Cisco Unity server, insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.
If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.
Step 2 Click Exchange Server Setup.
Step 3 Follow the on-screen prompts until the Product Identification dialog box appears.
Step 4 Enter the key for Cisco Unity Message Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs, and click Next.
Step 5 In the Component Selection dialog box, in the Action column, set the actions for the following three components:
Microsoft Exchange 2000
|
Change the action to Custom.
|
Microsoft Exchange Messaging
and Collaboration Services
|
Change the action to None.
|
Microsoft Exchange System
Management Tools
|
Leave the action as Install.
|
Step 6 Click Next.
Step 7 Follow the on-screen prompts to complete the installation.
Step 8 Restart the server.
To install Exchange 2000 Service Pack 2
Step 1 On Cisco Unity Service Packs CD 2, or from the location to which you saved the downloaded Cisco Unity Service Packs CD 2 image files, browse to the directory Exchange_2000_SP2\setup\i386, and double-click Update.exe.
Step 2 Follow the on-screen prompts to complete the installation.
Step 3 Restart the server.
Note Failover: If you are installing a secondary Cisco Unity server now, skip Step 4.
Step 4 If Exchange 2000 Service Pack 2 is not already installed on the Exchange server that Cisco Unity will connect to, repeat Step 1 through Step 3 on that server.
Installing Exchange 5.5 Software—Unified Messaging with Exchange 5.5 on a Separate Server
Note Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Note For Unified Messaging, ensure that the number of Exchange users homed on each Exchange server does not exceed Microsoft recommendations.
This section contains three procedures.
If Active Directory is not installed on the Exchange 5.5 server that you will connect Cisco Unity to, do only the second and third procedures in the order listed: "To install only Exchange 5.5 administration software on the Cisco Unity server" and "To install Exchange 5.5 Service Pack 4." Later in the installation process, you specify the Exchange server on the network for the Cisco Unity server to connect to.
If Active Directory is installed on the Exchange 5.5 server that you will connect Cisco Unity to, do all three procedures in the order listed. Later in the installation process, you specify the Exchange server on the network for the Cisco Unity server to connect to, as well as the LDAP port number of the Exchange server.
Note Failover: If you are installing a secondary Cisco Unity server now, do only the second and third procedures in the order listed.
Cisco Unity communicates with Exchange 5.5 by using Lightweight Directory Access Protocol (LDAP). Active Directory also uses LDAP, and it reserves port 389 for the protocol. The default LDAP port for Exchange 5.5 is also 389. The Active Directory LDAP port cannot be reconfigured, so the Exchange LDAP port number must be reset. Do the following procedure if Active Directory is installed on the Exchange 5.5 server that you will connect Cisco Unity to.
To change the LDAP port number of the Exchange 5.5 server (when Active Directory is installed)
Step 1 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.
Step 2 In the site container, open the Configuration container.
Step 3 Under Configuration, click Protocols.
Step 4 In the right pane, double-click LDAP (Directory) Site Defaults.
Step 5 On the General tab, change Port Number to 2015 (or another available port number). Make note of the new port number, which you will need later in the installation process.
Step 6 Click OK, and close the Exchange Administrator.
To install only Exchange 5.5 administration software on the Cisco Unity server
Step 1 On the Cisco Unity server, insert the Cisco Unity Message Store 5.5 disc in the CD-ROM drive.
If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.
Step 2 When the Microsoft Exchange Server Version 5.5 window appears, click Setup Server and Components.
Step 3 Click Microsoft Exchange Server 5.5.
Step 4 Accept the license agreement.
Step 5 Click Complete/Custom.
Step 6 Uncheck all check boxes except the Microsoft Exchange Administrator check box.
Step 7 Click Continue.
Step 8 When you are prompted to enter a CD key, enter the key for Cisco Unity Message Store 5.5 from the Cisco Unity Software Keys booklet that ships with the software discs.
Step 9 Click OK.
Step 10 Follow the on-screen prompts to complete the installation.
To install Exchange 5.5 Service Pack 4
Step 1 On Cisco Unity Service Packs CD 3, or from the location to which you saved the downloaded Cisco Unity Service Packs CD 3 image files, browse to the directory Exchange5.5_SP4, and double-click Update.exe.
Step 2 Follow the on-screen prompts to complete the installation.
Step 3 Restart the server.
Note Failover: If you are installing a secondary Cisco Unity server now, skip Step 4.
Step 4 If Exchange 5.5 Service Pack 4 is not already installed on the Exchange server that Cisco Unity will connect to, repeat Step 1 through Step 3 on that server.
Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on a Separate Server
Note Cisco assumes that the message store environment is already set up and working before the Cisco Unity system is installed.
Note For Voice Messaging, ensure that the number of Exchange users homed on each Exchange server does not exceed platform-specific Cisco recommendations.
Only Exchange 2000 is supported for a new Cisco Unity 4.0(x) installation in the Voice Messaging configuration.
Do the following two procedures in the order listed. Later in the installation, you specify the Exchange server on the network for the Cisco Unity server to connect to.
To install only Exchange 2000 administration software on the Cisco Unity server
Step 1 On the Cisco Unity server, insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.
If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.
Step 2 Click Exchange Server Setup.
Step 3 Follow the on-screen prompts until the Product Identification dialog box appears.
Step 4 Enter the key for Cisco Unity Message Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs, and click Next.
Step 5 In the Component Selection dialog box, in the Action column, set the actions for the following three components:
Microsoft Exchange 2000
|
Change the action to Custom.
|
Microsoft Exchange Messaging
and Collaboration Services
|
Change the action to None.
|
Microsoft Exchange System
Management Tools
|
Leave the action as Install.
|
Step 6 Click Next.
Step 7 Follow the on-screen prompts to complete the installation.
Step 8 Restart the server.
To install Exchange 2000 Service Pack 2
Step 1 On Cisco Unity Service Packs CD 2, or from the location to which you saved the downloaded Cisco Unity Service Packs CD 2 image files, browse to the directory Exchange_2000_SP2\setup\i386, and double-click Update.exe.
Step 2 Follow the on-screen prompts to complete the installation.
Step 3 Restart the server.
Note Failover: If you are installing a secondary Cisco Unity server now, skip Step 4.
Step 4 If Exchange 2000 Service Pack 2 is not already installed on the Exchange server that Cisco Unity will connect to, repeat Step 1 through Step 3 on that server.
Installing Exchange 2000 Software—Voice Messaging with Exchange 2000 on the Cisco Unity Server
Note For Voice Messaging, ensure that the number of Exchange users homed on each Exchange server does not exceed platform-specific Cisco recommendations.
Only Exchange 2000 is supported for a new Cisco Unity 4.0(x) installation in the Voice Messaging configuration.
This section contains five procedures. Do the procedures in the order listed, if applicable. Later in the installation, you connect Cisco Unity with Exchange on the Cisco Unity server.
Do the following procedure, "To run Forestprep on the Cisco Unity server," only if the Cisco Unity server is the first Exchange 2000 server in the forest.
Note Failover: If you are installing the secondary Cisco Unity server now, skip the following procedure "To run Forestprep on the Cisco Unity server."
To run Forestprep on the Cisco Unity server
Step 1 Confirm that all domain controllers are on line. (The Forestprep schema updates replicate only when all domain controllers are on line.)
Step 2 On the Cisco Unity server, log on to Windows as a user who is a member of the Schema Admins group.
Step 3 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.
Step 4 On the Windows Start menu, click Run, then run
<CD-ROM drive letter>:\setup\i386\setup.exe /forestprep
Step 5 Follow the on-screen prompts.
Step 6 When you are prompted to enter a product identification number/CD key, enter the key for Cisco Unity Message Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs.
Step 7 Click Finish.
Do the following procedure, "To run Domainprep on the Cisco Unity server," only if the Cisco Unity server is the first Exchange 2000 server in the domain.
Note Failover: If you are installing the secondary Cisco Unity server now, skip the following procedure, "To run Domainprep on the Cisco Unity server."
To run Domainprep on the Cisco Unity server
Step 1 On the Cisco Unity server, log on to Windows as a user who is a member of the Schema Admins group
Step 2 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.
Step 3 On the Windows Start menu, click Run, then run
<CD-ROM drive letter>:\setup\i386\setup.exe /domainprep
Step 4 Follow the on-screen prompts.
Step 5 When you are prompted to enter a product identification number/CD key, enter the key for Cisco Unity Message Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs.
Step 6 If a warning appears about this being an insecure domain, click OK.
Step 7 Follow the on-screen prompts.
Step 8 Click Finish.
The changes to the Active Directory schema—resulting from running Forestprep—may take 15 minutes or more to replicate throughout the forest. The changes must finish replicating before you can install Exchange.
To install Exchange 2000 Server on the Cisco Unity server
Step 1 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.
If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.
Step 2 Click Exchange Server Setup.
Step 3 Follow the on-screen prompts until you are prompted to enter a product identification number/CD key.
Step 4 Enter the key for Cisco Unity Message Store 2000 from the Cisco Unity Software Keys booklet that ships with the software discs, and click Next.
Step 5 In the Component Selection dialog box, change the drive and path where the Exchange 2000 application files will be installed, if applicable. Specify the drive location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section. Do not change which components to install.
Step 6 Click Next.
Step 7 Follow the on-screen prompts until the installation is complete.
Step 8 Click Finish.
To install Exchange 2000 Service Pack 2
Step 1 On Cisco Unity Service Packs CD 2, or from the location to which you saved the downloaded Cisco Unity Service Packs CD 2 image files, browse to the directory Exchange_2000_SP2\setup\i386, and double-click Update.exe.
Step 2 Follow the on-screen prompts to complete the installation.
Step 3 Restart the server.
Move the Exchange 2000 transaction and system logs, and databases to the locations you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.
To move the Exchange 2000 transaction and system logs, and databases
Step 1 Start Exchange System Manager.
Step 2 Right-click the Storage Group for the log files you want to move, then click Properties.
Step 3 Click the General tab.
Step 4 Click Browse.
Step 5 Locate the type of logs you want to move. Note that both system logs and transaction logs can be moved in the same operation.
Step 6 Click the new location for the log files, or create a new folder.
Step 7 Click Apply.
Step 8 Click Yes twice.
Step 9 Do a full online Exchange backup to complete the operation.
Step 10 Move the Exchange 2000 databases. Refer to Knowledge Base articles 155761 and 257184 on the Microsoft Product Support Services website.
Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)
With Exchange 2000, several changes need to be made to the Active Directory schema for Cisco Unity to work properly. To see the changes that the schema update program makes, browse to the directory Schema\LdifScripts on the Cisco Unity DVD or CD 1, and view the file Avdirmonex2k.ldf.
Changes to the Active Directory schema may take 15 minutes or more to replicate throughout the forest. The changes must finish replicating before you can install Cisco Unity.
To extend the Active Directory schema
Step 1 Confirm that all domain controllers are on line. (The Active Directory schema extensions replicate only when all domain controllers are on line.)
Step 2 On the computer that has the schema master role (typically the first DC/GC in the forest), log on to Windows as a user who is a member of the Schema Admins group.
Step 3 On the Cisco Unity DVD or CD 1, or from the location to which you saved the downloaded Cisco Unity CD 1 image files, browse to the directory ADSchemaSetup, and double-click ADSchemaSetup.exe.
Step 4 In the Active Directory Schema Setup dialog box, check the Exchange 2000 Directory Monitor check box.
Step 5 If you plan to use VPIM Networking or Cisco Unity Bridge Networking, check the applicable check boxes.
Step 6 Click OK.
Step 7 When the schema extension has finished, Ldif.log and Ldif.err files are saved to the desktop. View the contents of the files to confirm that the extension completed successfully.
Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)
With Exchange 2000, users and distribution lists are created in a location that you specify. If you want users and distribution lists to be created in custom organizational units (OUs), create the OUs now. Both OUs need to be in the same domain, but they do not need to be in the same domain as the Cisco Unity server. For information on creating OUs, refer to Active Directory Users and Computers Help.
You also have the option to create a custom mailbox store as the default for subscribers that are added through the Cisco Unity Administrator or that are imported from a CSV file. For information on creating a custom mailbox store, refer to Exchange System Manager Help. (Later in the installation process, you configure Cisco Unity to use the mailbox store.)
If the system is using failover, you must use the same custom OUs and mailbox stores for both Cisco Unity servers.
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