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Cisco Unity

Cisco Unity 3.0 System Requirements, and Supported Hardware and Software

Table Of Contents

Cisco Unity 3.0 System Requirements, and Supported Hardware and Software

Contents

Documentation and Tools Requirements

Software Requirements

Software Requirements—Cisco Unity Server

Software Requirements—Client Workstations

Supported Optional Microsoft Service Packs

Supported Optional Third-Party Software

Virus-Scanning Software

Other Software

Supported Third-Party Fax Server Software

Unsupported Third-Party Software

Hardware Requirements

Supported Servers

Server Specifications

Supported Voice Cards

Supported Phone System Integrations

Supported IP Phone System Integrations

Supported Circuit-Switched Phone System Integrations

Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

Supported Product Combinations for Cisco Unity and Client Software

Windows 2000, Exchange, and Network Requirements for Cisco Unity Configurations

Voice Messaging Only/Voice Messaging with LAN Administration

Unified Messaging with One Exchange Server

Unified Messaging in an Existing Exchange Site

Requirements for Using Exchange 2000 and Exchange 5.5 Together

Requirements for Upgrading from Cisco Unity Version 2.x to 3.0

Unsupported Configurations

Security Recommendations

AMIS Support

Cisco Unity Configurations

Voice Messaging Only/Voice Messaging with LAN Administration

Unified Messaging with One Exchange Server

Unified Messaging in an Existing Exchange Site


Cisco Unity 3.0 System Requirements, and Supported Hardware and Software


Revised January 31, 2003

This document lists requirements, supported hardware and software, and other necessary information for installing a Cisco Unity version 3.0 system.

Contents

Documentation and Tools Requirements

Software Requirements

Supported Optional Microsoft Service Packs

Supported Optional Third-Party Software

Supported Third-Party Fax Server Software

Unsupported Third-Party Software

Hardware Requirements

Supported Servers

Supported Voice Cards

Supported Phone System Integrations

Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

Supported Product Combinations for Cisco Unity and Client Software

Windows 2000, Exchange, and Network Requirements for Cisco Unity Configurations

Requirements for Using Exchange 2000 and Exchange 5.5 Together

Requirements for Upgrading from Cisco Unity Version 2.x to 3.0

Unsupported Configurations

Security Recommendations

AMIS Support

Cisco Unity Configurations

Documentation and Tools Requirements

A printout of the integration guide for your phone system. Cisco Unity integration guides are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.

A blank 3.5" 1.44 MB disk for creating an emergency repair disk.

A test phone.

A list of settings for the previous voice messaging system configuration, including extensions, transfer settings, and caller input settings. (Subscriber information can be imported from Microsoft Exchange, and from phone systems and voice messaging systems that can generate comma-delimited files.)

If the site had no previous voice messaging system, then you need a list of extensions.

Software Requirements

Software Requirements—Cisco Unity Server

The following required software is included with a Cisco Unity baseline system but must be purchased from another vendor for a Cisco Unity component system:

Microsoft Windows 2000 Server, which is supported in English, French, German, and Spanish.

(Windows 2000 Advanced Server is also supported with Cisco Unity—for a U.S. English system only—but must be purchased separately for baseline and component systems. Cisco Unity is not qualified on Windows 2000 Professional or on Windows 2000 Datacenter Server.)

The following required software is included with Cisco Unity baseline and component systems:

Windows 2000 Service Pack 2.

Windows 2000 Additional Localizations, if you plan to use Windows 2000 in a language other than English.

Microsoft Exchange. You may also need to purchase Client Access Licenses (CALs), depending on the Cisco Unity configuration.

Cisco Unity ships with the Voice Mail Run-Time Edition of either Exchange 2000 Server or Exchange Server version 5.5. It is a full version of Exchange and can be used for any Cisco Unity configuration.

With the Voice Mail Run-Time Edition, if you are installing Cisco Unity in either Voice Messaging configuration (so that Exchange contains only voice messages, and subscribers access messages by using only a phone or the Cisco Unity Visual Messaging Interface), you do not need to purchase CALs. If you are installing Cisco Unity in either Unified Messaging configuration, you need CALs for all Cisco Unity subscribers. However, if you are adding Cisco Unity to an existing Exchange deployment, you probably already have the necessary CALs.

The following Exchange editions are supported:

Voice Mail Run-Time Edition of Exchange 2000 Server.

Exchange 2000 Server. (Exchange 2000 Enterprise Server is also supported on the Cisco Unity server—for a U.S. English system only—but must be purchased separately for baseline and component systems. Exchange 2000 Conferencing Server is not supported on the Cisco Unity server but is supported when installed on the network.)

Voice Mail Run-Time Edition of Exchange Server version 5.5.

Exchange Server (Standard Edition) version 5.5.

Exchange 5.5 Service Pack 4, whether you are installing Exchange 5.5 on the Cisco Unity server or connecting to Exchange 5.5 on another server.

On systems with more than 16 voice ports, Microsoft SQL Server 2000 Standard Edition. On systems with 16 or fewer voice ports, Microsoft SQL Server 2000 Desktop Engine (MSDE 2000). Other editions of SQL Server and MSDE are not supported.

Microsoft Internet Explorer, version 5.5 or 5.01.

Internet Explorer 5.5 Service Pack 1 (the service pack is automatically installed if you are using the Internet Explorer 5.01 and 5.5 disc from the Cisco Unity compact disc set).

Symantec pcAnywhere, version 10 or later, host-only edition.

Emergency system restoration discs (baseline system only).

Cisco Unity.

The following required software must be downloaded from the Microsoft website for Cisco Unity baseline and component systems:

SQL Server 2000 Service Pack 3. (The service pack is required both for a system running SQL Server 2000 and for a system running MSDE 2000.)

This requirement was added in January 2003 in response to the W32.Slammer worm, so for Cisco Unity 3.0, the Cisco Unity installation program does not enforce the requirement. For more information, including on how to download and install the service pack, refer to the Cisco Unity tech note at http://www.cisco.com/warp/public/788/AVVID/unity3_4_slamworm.html.

Software Requirements—Client Workstations

The following required client software must be purchased from another vendor for client workstations:

Microsoft Outlook 2002 (XP), Outlook 2000, or Outlook 98—required for installing the Cisco Unity server in a Unified Messaging configuration and for subscribers to access voice messages by using ViewMail for Microsoft Outlook.

Outlook 97 is not supported.

Windows XP, Windows 2000, Windows NT 4.0, Windows ME, or Windows 98—required:

For installing the Cisco Unity server in a Unified Messaging configuration and for subscribers to access voice messages by using ViewMail.

For subscribers to access the Cisco Unity Administrator and the Cisco Unity ActiveAssistant.

Windows 95 is not supported.

The following required client software is included with Cisco Unity baseline and component systems:

Internet Explorer, version 5.5 or 5.01—required for subscribers to access the Cisco Unity Administrator and the ActiveAssistant.

Internet Explorer 5.5 Service Pack 1 (the service pack is automatically installed if you are using the Internet Explorer 5.01 and 5.5 disc from the Cisco Unity compact disc set)—required for subscribers to access the Cisco Unity Administrator and the ActiveAssistant.

Supported Optional Microsoft Service Packs

Microsoft frequently provides critical updates or security updates to address security vulnerabilities with Windows 2000, SQL Server 2000/MSDE 2000, and Microsoft Internet Information Server (IIS). These updates are limited to changes required to fix specific security problems. They do not include general defect fixes or new functionality. Cisco TAC provides support for Cisco Unity systems that have installed critical updates or security updates from Microsoft.

Microsoft occasionally releases service packs, which contain a collection of fixes generated since the general product release. Service packs include most fixes that were released as critical updates. Because the service pack scope is broad, each service pack must be thoroughly tested to ensure that changes do not adversely affect Cisco Unity. Cisco TAC does not support new service packs until they have been qualified for use with Cisco Unity.

Do not install a service pack that has not been qualified, or Cisco TAC will not help you resolve problems until you uninstall it.

The following Microsoft service packs have been qualified for optional use with Cisco Unity:

Exchange 2000 Service Pack 2, whether you are installing Exchange 2000 on the Cisco Unity server or connecting to Exchange 2000 on another server. The service pack is supported for use with Cisco Unity version 3.0(3) and later. Available on the Microsoft Exchange Server website.

Exchange 2000 Service Pack 1, whether you are installing Exchange 2000 on the Cisco Unity server or connecting to Exchange 2000 on another server. The service pack is supported for use with Cisco Unity version 3.0(3) and later. Available on the Microsoft Exchange Server website.

Internet Explorer 5.5 Service Pack 2, for use with Cisco Unity version 3.0(1) and later. Available on the Downloads page of the Microsoft Internet Explorer website.

Supported Optional Third-Party Software

Virus-Scanning Software

McAfee NetShield for Microsoft Windows NT and Windows 2000, version 4.5 and later. For use with Cisco Unity version 3.0(3) and later.

Symantec Norton AntiVirus for Microsoft Exchange, version 2.13 and later. For use with Cisco Unity version 3.0(3) and later.

Symantec Norton AntiVirus for Microsoft Windows NT and Windows 2000, version 5.02 and later. For use with Cisco Unity version 3.0(3) and later.

Trend Micro ScanMail for Microsoft Exchange:

Version 5 for Exchange 2000

Version 3.x for Exchange 5.5

Other Software

VERITAS Backup Exec for Microsoft Windows NT and Windows 2000, version 8.5 or later.

RSA SecurID ACE/Agent for Microsoft Windows 2000, version 1.1.

For users who use text-to-speech to access their e-mail over the phone or who want voice-message access to be more secure, RSA provides a higher level of security than the phone password. The ACE/Server software and Cisco Unity software cannot be installed on the same server. For information about configuring Cisco Unity to work with the RSA SecurID system, refer to the "Enhanced Phone Security" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity30/sag/index.htm.

Adobe Acrobat Reader, version 4.0 or later.

Supported Third-Party Fax Server Software

Only the following fax servers installed with an Exchange gateway are supported with Cisco Unity:

Biscom FAXCOM for Microsoft Exchange, version 6.19 or later.

Captaris RightFax, version 6 or later.

Esker Faxgate, version 7 or later.

Fenestrae Faxination, version 4 or later.

Interstar Technologies LightningFax, version 5.5 or later.

Omtool Fax Sr., version 3 or later.

Optus FACSys, version 4.5 or later.

TOPCALL, all versions. Supported for use with Cisco Unity version 3.0(3) and later.

Install the fax cards, fax server software, and dedicated fax lines on the fax server. Installing fax software on the Cisco Unity server is not supported. Refer to the fax server documentation for a list of supported cards and integration methods.

For more information about using fax server software with Cisco Unity, refer to the tech note Cisco Unity-Supported Third-Party Fax Integrations on Cisco.com at http://www.cisco.com/warp/customer/788/AVVID/3party_fax_int.html.

Unsupported Third-Party Software

Third-party software that has not been qualified for use with Cisco Unity is not supported on the Cisco Unity server. Cisco TAC will ask that it be removed during troubleshooting.

Windows Terminal Services is not supported. For information about Cisco Unity and Terminal Services limitations, refer to the Technical Tips website at http://www.cisco.com/warp/customer/788/AVVID/wts_issues_31.html.

Fax software on the Cisco Unity server is not supported.

Hardware Requirements

A modem so that Cisco TAC can, if necessary, access the Cisco Unity server remotely by using pcAnywhere.

A Cisco Unity system key that enables the applicable integration, number of voice ports, and other options.

A server that meets Cisco Unity specifications. See the "Supported Servers" section.


Caution Cisco TAC does not provide any assistance for installing, customizing, or troubleshooting Cisco Unity on a platform that is not on the list of hardware supported by Cisco Unity.

Voice cards that are approved for use with Cisco Unity. (If you are integrating Cisco Unity with Cisco CallManager, the integration does not require voice cards.) See the "Supported Voice Cards" section and the "Supported Circuit-Switched Phone System Integrations" section.

Some voice cards that were supported with earlier versions of Cisco Unity are no longer supported. If you are upgrading from Cisco Unity version 2.x to version 3.0 and the existing server contains unsupported voice cards, you must replace those cards to upgrade to version 3.0.

If you are installing a Cisco Unity system outside the United States and you are connecting it directly to the central office by using an analog loop, you may need to install inline telco filters on the Intel Dialogic voice cards to filter tax impulse signals. For more information, refer to the Intel Dialogic documentation and regulatory notices that ship with the voice cards.

The necessary cables, line splitters, and adapters to connect the voice cards to the phone system. If you are installing cards that have H.100 connectors, you need an H.100 cable that has at least as many connectors as you have cards (you must connect all cards by using a single cable) but no more than five extra connectors.

Supported Servers

The following previously distributed servers are supported for upgrades to Cisco Unity version 3.0:

Dell Computer OptiPlex-G1.

Dell Computer PowerEdge-2300.

Dell Computer PowerEdge-2400.

Cisco Media Convergence Server MCS-7835-733 (Compaq Computer ProLiant-DL-380).

The following servers are supported for new Cisco Unity 3.0 systems or for upgrades to Cisco Unity version 3.0:

Cisco Media Convergence Server MCS-7825-800 (Compaq Computer ProLiant-DL-320). Available from Cisco.

Cisco Media Convergence Server MCS-7835-1000 (Compaq Computer ProLiant-DL-380). Available from Cisco.

Dell Computer PowerEdge-1400SC. Available from Cisco.

Dell Computer PowerEdge-2500. Available from Cisco.

Dell OptiPlex-GX-150 (Small Desktop only). Not available from Cisco.

Server Specifications

Table 1 lists specifications for the servers that are supported with Cisco Unity.

Table 1 Specifications for Supported Cisco Unity Servers 

 
RAM Installed
Number of CPUs Installed
RAID Configurations
Maximum Numbers of Ports/Users
Integrations supported
All Configurations Except UM11
UM11
Dell
OptiPlex-G1

256 MB

1

None

16/499 (Exchange 2000)

12/299 (Exchange 5.5)

12/200

IP, traditional, or both

Dell
PowerEdge
2300

512 MB

1

None

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2300

512 MB

1

1 and 5

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2300

1 GB

2

1 and 5

48/5,000

12/200

IP, traditional, or both

Dell
PowerEdge
2400

512 MB

1

None

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2400

512 MB

1

1 and 5

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2400

1 GB

2

1 and 5

48/5,000

12/200

IP, traditional, or both

MCS
7825-800 (Compaq
ProLiant
DL-320)

512 MB

1

None

32/1,174

12/200

IP only

MCS
7835-1000
(Compaq
ProLiant
DL-380)

1 GB

1

1

40/2,500

12/200

IP only

Dell
OptiPlex
GX150

Varies

1

None

16/499

12/200

IP only

Dell
PowerEdge
1400-SC

512 MB

1

None

16/499

12/200

IP, traditional, or both

Dell
PowerEdge
2500

512 MB

1

None

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2500

512 MB

1

1 and 5

32/1,174

12/200

IP, traditional, or both

Dell
PowerEdge
2500

1 GB

2

1 and 5

48/5,000

12/200

IP, traditional, or both


1 The "All Configurations Except UM1" column lists the maximum numbers of ports and users for the Voice Messaging Only, Voice Messaging with LAN Administration, and Unified Messaging in an Existing Site configurations. The "UM1" column lists the maximum numbers of ports and users for the Unified Messaging with One Exchange Server configuration (the Cisco Unity server is the only Exchange server in the site). For information about the characteristics of Cisco Unity configurations, see the "Cisco Unity Configurations" section.

Supported Voice Cards

The voice cards in Table 2 are supported with Cisco Unity version 3.0.

ISA voice cards are no longer supported, either for new Cisco Unity 3.0 systems or for upgrades to Cisco Unity 3.0.

When two or more cards are being installed, the cards must be connected by using an H.100 cable.

Not all cards are available in all countries. Contact Cisco Systems for information about whether a given card is available in your country.

Table 2 Supported Voice Cards 

Card
Compatible with
Connectivity

Intel Dialogic D/41E PCI (4-port analog card)

D/120JCT-LS

4 RJ-11

Intel Dialogic D/120JCT-LS (12-port analog card)

D/41EPCI

6 RJ-25

Intel Dialogic D/120JCT-EURO (12-port analog card)

None

6 RJ-25

Intel Dialogic D/240PCI-T1 (24-port T1 card)

None

RJ-45


Supported Phone System Integrations

Cisco Unity supports dual phone system integrations with one IP phone system and one circuit-switched phone system.

Supported IP Phone System Integrations

Cisco CallManager 3.2

Cisco CallManager 3.1

Cisco CallManager 3.0

Supported Circuit-Switched Phone System Integrations

Table 3 Supported Circuit-Switched Phone System Integrations 

Phone System
Integration Type
Voice Cards
Required Components

Avaya Definity G3

DTMF

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

Analog cables

Avaya Definity Gx

Serial

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

Connected Systems PBXLink boxes

RS-232 serial cables

Digital cables

Analog cables

Centrex (Avaya 1AESS, Avaya 5ESS, and Nortel DMS100)

Serial (SMDI)

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

RS-232 serial cable

External integration modem

Analog cables

Ericsson MD-110

Serial (SMDI)

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

RS-232 serial cable

Analog cables

Intecom E14 Millennium

Serial

D/240PCI-T1

RS-232 serial cable

T1 cables

Mitel SX-200

DTMF (ONS)

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

Analog cables

Mitel SX-2000

DTMF (ONS)

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

Analog cables

NEC NEAX 2000 MCI

Serial (MCI)

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

RS-232 serial cable

Analog cables

NEC NEAX 2400 MCI

Serial (MCI)

D/41E PCI and
D/120JCT-LS, or
D/240PCI-T1, or
D/120JCT-EURO

RS-232 serial cable

Analog or T1 cables

Nortel Meridian 1

Serial

D/41E PCI and
D/120JCT-LS, or
D/120JCT-EURO

Connected Systems PBXLink boxes

RS-232 serial cables

Digital cables

Analog cables


Supported Product Combinations for Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager

Versions of Cisco Unity, the Cisco Unity-CM TSP, and Cisco CallManager are supported in the following combinations only.


Note In versions earlier than 3.1(1), the Cisco Unity-CM TSP was known as the AV-Cisco TSP.


Table 4 Supported Product Combinations 

Cisco Unity
Cisco Unity-CM
TSP
Cisco CallManager

3.0(4)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(3)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(3)

3.0(4)

3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(3)

3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(2)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(2)

3.0(4)

3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(2)

3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(2)

3.0(2)

3.1(2), 3.1(1)

3.0(2)

1.0(0.39)

3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(1)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(1)

3.0(4)

3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(1)

3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

3.0(1)

3.0(2)

3.1(2), 3.1(1)

3.0(1)

3.0(1)

3.1(1)

3.0(1)

1.0(0.39),
1.0(0.36)

3.0(12), 3.0(11), 3.0(10), 3.0(9)

2.4(6.161)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

2.4(6.161)

3.0(4)

3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.161)

3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.161)

3.0(2),
3.0(0.7)

3.1(2), 3.1(1)

2.4(6.161)

1.0(0.39),
1.0(0.36)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

6.0(1)

3.2(1), 3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9)

2.4(6.135)

3.0(4)

3.1(3), 3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

3.0(3)

3.1(2), 3.1(1), 3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.135)

3.0(2)

3.1(2), 3.1(1)

2.4(6.135)

3.0(0.7)

3.1(1)

2.4(6.135)

1.0(0.39),
1.0(0.36)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.126)

1.0(0.32)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.102)

1.0(0.32)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8)

2.4(6.102)

1.0(0.28)

3.0(12), 3.0(11), 3.0(10), 3.0(9), 3.0(8), 3.0(7)

2.4(5.73)

1.0(0.28)

3.0(7)

2.4(5.xx)

1.0(0.24)

3.0(2d)


Supported Product Combinations for Cisco Unity and Client Software

Versions of Cisco Unity and the software on client workstations are supported in the following combinations only.

Table 5 Supported Product Combinations 

Cisco Unity
ViewMail for
Microsoft Outlook
Operating System
Messaging Client
Internet
Explorer (IE)

3.0(x)

3.1(x), 3.0(x)

Windows XP,
Windows 2000,
Windows NT 4.0,
Windows ME,
Windows 98

Outlook 2002 (XP),
Outlook 2000,
Outlook 98

IE 5.5 (plus
Service Pack 2)
IE 5.01

2.4(6.x)

3.1(x), 3.0(x), 2.4(6.x)

Windows XP,
Windows 2000,
Windows NT 4.0,
Windows ME,
Windows 98

Outlook 2002 (XP),
Outlook 2000,
Outlook 98

IE 5.5 (plus
Service Pack 2)
IE 5.01



Note A Cisco Unity 2.4(6.x) system can use ViewMail version 3.0(x) and later only if it does not have ActiveFax installed. (ActiveFax, the fax server available with previous versions of Cisco Unity, is no longer supported, either on the Cisco Unity server or on a separate fax server.)


Windows 2000, Exchange, and Network Requirements for Cisco Unity Configurations

For information about the characteristics of the Cisco Unity configurations, see the "Cisco Unity Configurations" section.

Voice Messaging Only/Voice Messaging with LAN Administration

A traditional standalone system, often referred to as POV (plain old voice mail). The system may or may not have a network connection.

Windows 2000 domain
requirement

The Cisco Unity server is a domain controller/global catalog server in its own domain.

Exchange requirement

Exchange may be installed either on the Cisco Unity server or on a separate server. In either case, Exchange must be in its own organization/site.

Network requirement

With a network connection, minimum 10 Mbps with minimal network access, if any.


Unified Messaging with One Exchange Server

Cisco Unity provides unified messaging. The Cisco Unity server is the only Exchange server in the site.

Windows 2000 domain
requirement

Cisco Unity is installed as a domain controller or domain controller/global catalog server in its own domain, or Cisco Unity is installed as a member server, domain controller, or domain controller/global catalog server in an existing domain.

Exchange requirement

Exchange is installed on the Cisco Unity server in its own organization/site.

Network requirement

Recommended minimum 100 Mbps connection.


Unified Messaging in an Existing Exchange Site

Cisco Unity provides unified messaging with Exchange mailboxes located on other Exchange servers in the organization/site.

Windows 2000 domain
requirement

Cisco Unity typically is installed as a member server in an existing domain.

Exchange requirement

The Cisco Unity server is added to an existing Exchange organization/site. The Cisco Unity server services only one routing group. Exchange may be installed on the Cisco Unity server.

Network requirements

Recommended minimum 100 Mbps connection.


Requirements for Using Exchange 2000 and Exchange 5.5 Together

If you are installing Cisco Unity in the Unified Messaging in an Existing Exchange Site configuration, if there are Exchange 2000 and Exchange 5.5 servers in the site, and if you want Exchange 2000 and Exchange 5.5 users to be Cisco Unity subscribers:

The Exchange 2000 servers must be installed into the Exchange 5.5 site.

The Active Directory Connector must be set up between Active Directory and the Exchange 5.5 servers.

Requirements for Upgrading from Cisco Unity Version 2.x to 3.0

All of the requirements for a Cisco Unity 3.0 system.


Caution Requirements for Cisco Unity version 3.0 are different from requirements for earlier versions. The system must meet Cisco Unity 3.0 standards to receive support from Cisco TAC.

A Cisco Unity system at version 2.3(4.104) or later. Upgrades from earlier versions are not supported. (If your system is at an earlier version, you must reinstall all software. In addition, if your system is at version 2.2 or earlier, you need a new system key.)

Remove ActiveFax. ActiveFax is no longer supported, either on the Cisco Unity server or on a separate server.

A network connection or a high-capacity removable storage device, so you can save subscriber and other information exported from the existing Cisco Unity 2.x system and import that information into the 3.0 system.

Unsupported Configurations

The following configurations are not supported with Cisco Unity 3.0:

Lotus Notes as the e-mail server. Cisco Unity can support Lotus Notes users if there is a Lotus Notes connector to the Exchange server within the site.

Running any application or service on the Cisco Unity server other than those listed in the "Software Requirements" section, the "Supported Optional Microsoft Service Packs" section, and the "Supported Optional Third-Party Software" section.

In particular, running any third-party fax server on the Cisco Unity server is not supported. (ActiveFax, the fax server available with previous versions of Cisco Unity, is no longer supported, either on the Cisco Unity server or on a separate fax server.)

Cisco Unity running on Windows 2000 DataCenter Server.

Exchange 2000 Conferencing Server is not supported when installed on the Cisco Unity server, but it is supported when installed on the network.

Software-based RAID on the Cisco Unity server.

The following configuration is supported but not recommended:

Cisco Unity can run in a Windows 2000 Server domain that is running in native mode; however, the Internet Voice Connector will not install on a domain controller in this configuration. Also, there may be performance degradation at a high port/user count.

Security Recommendations

Because Cisco Unity uses IIS and other Windows components, it is susceptible to the same security attacks as any Microsoft Web server or application server.

Refer to Microsoft recommendations and guidelines to secure the Cisco Unity server behind a firewall.

Also refer to White Paper: Security Best Practices for Cisco Unity 3.0 on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/security.htm.

For information about preventing and recovering from the Nimda virus, refer to Cisco Unity: Interim Process for Preventing and Recovering from the Nimda Virus on Cisco.com at http://www.cisco.com/warp/public/788/AVVID/nimda_fix_unity.html.

AMIS Support

An upgrade from Cisco Unity version 3.0(x) to 3.1(2) or later will require reinstalling the AMIS feature, as we have included comprehensive improvements to AMIS functionality. If you need AMIS functionality, we recommend that you use Cisco Unity version 3.1(2) or later.

For information about upgrading the AMIS feature from 3.0(x), refer to the "Upgrading AMIS" section in the latest version of Cisco Unity release notes (version 3.1(2) or later). Release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/rel_note/index.htm.

For a list of the AMIS-compliant voice messaging systems that are supported for use with Cisco Unity, refer to the "AMIS Support" section in Cisco Unity 3.1 System Requirements, and Supported Hardware and Software, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/31_sysrq.htm.

For more information about using AMIS in Cisco Unity, see the Networking in Cisco Unity guide, available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/unity31/net/index.htm.

Cisco Unity Configurations

There are four configurations for installing a Cisco Unity system. The following lists describe the characteristics of each type of configuration.

Voice Messaging Only/Voice Messaging with LAN Administration

The Cisco Unity server handles only voice messages.

When the Cisco Unity server is connected to the network:

Cisco Unity can be integrated with Cisco CallManager.

Cisco Unity administration can be performed over the network.

Subscribers have access to the Cisco Unity ActiveAssistant.

Exchange can be installed either on the Cisco Unity server or on a separate server.

The server has access to network utilities, such as virus checking and backup.

Subscribers check messages by phone.

E-mail attributes, if any, and voice-mail attributes on subscriber accounts must be administered separately.

Unified Messaging with One Exchange Server

The Cisco Unity server handles voice and e-mail messages.

The Cisco Unity server is connected to the network, so it has access to Active Directory and to network utilities, such as virus checking and backup.

Subscribers check messages by using the phone or an e-mail client.

Cisco Unity administration may be performed over the network.

Subscribers have access to the Cisco Unity ActiveAssistant.

Voice-mail and e-mail attributes on subscriber accounts may be administered from a single location by using the Cisco Unity Administrator.

Unified Messaging in an Existing Exchange Site

The Cisco Unity server handles only voice messages. Messages are stored on other Exchange servers.

The Cisco Unity server is connected to the network, so it has access to Active Directory and to network utilities, such as virus checking and backup.

Subscribers check messages by using the phone or an e-mail client.

Cisco Unity administration may be performed over the network.

Subscribers have access to the Cisco Unity ActiveAssistant.

Voice-mail and e-mail attributes on subscriber accounts may be administered from a single location by using the Cisco Unity Administrator.