Table Of Contents
Release Notes for Cisco Unity Release 3.0(1)
August 31, 2001
These release notes describe new and changed support and functionality, limitations and restrictions, and open caveats for Cisco Unity™ Release 3.0(1).
Access the latest software upgrades for Cisco Unity on the Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.
These release notes contain the following sections:
For hardware component information and other requirements, refer to:
•The "System Requirements" section of the Cisco TAC support website at http://www.cisco.com/cgi-bin/Support/PSP/psp_view.pl?p=Software:Unity.
For information on version compatibility among Cisco Unity, the AV-Cisco TAPI service provider (TSP), and Cisco CallManager, see the "Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section.
Determining the Software Version
To determine the Cisco Unity version in use
Step 1 Browse to the Commserver directory.
Step 2 Right-click the AvCsMgr.exe file, and click Properties.
Step 3 In the Properties window, click the Version tab.
Step 4 In the Item Name list, click Product Version. The Cisco Unity version number is displayed in the Value window.
To determine the AV-Cisco TSP version in use
Step 1 Browse to the WinNT\System32 directory.
Step 2 Right-click the Avskinny.tsp file, and click Properties.
Step 3 In the Properties window, click the Version tab. The AV-Cisco TSP version number is displayed in the File Version setting.
New and Changed Support and Functionality
New and Changed Support and Functionality—Release 3.0(1)
Exchange 2000 Connector
Cisco Unity uses Microsoft® Exchange 2000 Server as the backbone of its digital networking, message storage, and corporate directory. This includes the Active Directory connector to synchronize directory information with the SQL cache.
Exchange 2000 is the default shipping platform; however, customers have the option to order systems with either Exchange 2000 or Exchange Server 5.5.
Exchange 5.5 Connector
The Exchange 5.5 connector provides a synchronization mechanism between the SQL cache and the Exchange 5.5 directory. Adds, moves, and changes are replicated between Cisco Unity and the Exchange directory, allowing single administration of users.
Exchange 2000 and Exchange 5.5 Circular Logging
Circular logging is off by default in Exchange 2000, and it is on by default in Exchange 5.5.
When circular logging is on, the disk drive does not fill up with logs. However, once the log cycles, changes that were overwritten cannot be recovered.
When circular logging is off, better disaster recovery is possible, if managed correctly. However, if the Exchange information is not periodically backed up, the logs will continue to grow until the disk drive is full. A full disk drive can cause serious system performance problems.
For more information, refer to the article "XADM: How Circular Logging Affects the Use of Transaction Logs" (article ID Q147524) on the Microsoft Product Support Services website.
SQL Cache Directory Synchronization
Cisco Unity directory information is synchronized with the existing Active Directory or Exchange 5.5 directory by using Cisco Unity connectors. Cisco Unity supports a Global Address List (GAL) of 300,000 users while maintaining current performance levels of the telephone user interface (TUI) in a networked configuration. This allows installations where the GAL is very large and Cisco Unity subscribers are a subset of the GAL.
Support for Users Homed on an Exchange 2000 Cluster
Supported Cisco Unity configurations include users homed on an Exchange 2000 cluster. While this does not provide fail-over, it does protect Cisco Unity from Exchange failures, which helps increase the reliability and availability of the overall system.
At this time, Cisco Unity cannot be installed inside an Exchange 2000 cluster, and Exchange 5.5 clustering is not supported.
Windows 2000 Server Mixed Mode and Native Mode Authentication
Microsoft Windows® 2000 Server in mixed mode authentication is the default operating system for all Cisco Unity version 3.0(1) configurations. Support is provided for both mixed mode and native mode.
Windows NT® versions 4.0 and earlier are not supported with Cisco Unity version 3.0(1).
ActiveFax was removed from Cisco Unity, as was the default Unaddressed Fax Messages public distribution list.
For a list of supported fax servers, see the "Qualified Fax Servers" section.
Additional Cisco Branding
Cisco Unity branding is more consistent with other Cisco products.
Additional RealSpeak TTS languages
RealSpeak text-to-speech (TTS) engines have been qualified with Cisco Unity for U.S. English, French, German, Spanish, and U.K. English.
To use TTS languages, your organization must have purchased text-to-speech e-mail licenses and installed the applicable languages. Refer to the "Installing Languages" section in the "Multiple Languages" chapter of the Cisco Unity System Administration Guide for information about customizing language settings for individual Cisco Unity components.
Typically, any phone language that you install can also be used as the TTS language with the following exceptions:
•If you install Australian or New Zealand English during Cisco Unity Setup, you also need to install U.S. English to serve as the default TTS language.
•If you install Colombian Spanish during Cisco Unity Setup, you also need to install European Spanish to serve as the default TTS language.
•There is no applicable TTS language available for Norwegian.
If you have not yet installed the language(s) you need for text to speech, refer to the "Adding Languages" section in the "Upgrading a Cisco Unity 3.0 System" chapter of the Cisco Unity Installation Guide.
Support has been added for the AMIS analog protocol, allowing Cisco Unity to exchange voice messages with other AMIS-compliant voice messaging systems, such as Octel 250, Octel 350, Octel 100, Siemens PhoneMail, and Repartee. OctelNet is not supported with Cisco Unity version 3.0(1). For information, refer to the "AMIS" and "Reports" chapters of the Cisco Unity System Administration Guide.
Automated Attendant and Directory Assistance Transfers
Transfers from the automated attendant and directory assistance have been enhanced for configurations where two or more Cisco Unity servers are connected to a single, corporate-wide directory in which the Cisco Unity servers are integrated with a networked phone system.
By adding the Cisco Unity servers to a dialing domain, callers who reach the opening greeting of your organization can dial the extension of any subscriber or look up any subscriber in directory assistance; the call is transferred regardless of which Cisco Unity server in the dialing domain the subscriber is associated with. However, in some cases, call transfer settings will be unavailable.
For information, see the "Automated attendant transfers to networked Cisco Unity servers" section. Also refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.
Directory Handler Search Options
Cisco Unity allows two choices for directory handler searches:
Event Notification Utility
The Cisco Unity Event Notification utility is enabled by default.
Cisco Unity provides the ability to convert the calling numbers and forwarding numbers of calls that it handles to the extensions of your choice. The feature is useful when the phone system cannot map multiple extension numbers on a subscriber phone to a single Inbox. The feature is qualified for supported Cisco CallManager, NEC, Avaya, and Nortel integrations.
For information, refer to the appendix "Remapping Extension Numbers" in the Cisco Unity integration guide for your phone system.
Generate Reports from Persistent Database
The first phase of the reports re-architecture contains performance improvements that allow Cisco Unity to provide two types of reports:
Data included in log-based reports reflects the activity of a particular Cisco Unity entity or event over a period of time. Cisco Unity automatically gathers and stores data that is used in log-based reports every 30 minutes. You specify how long Cisco Unity stores the data in the Cleanup Interval for Logger Data Files field on the System > Configuration > Settings page in the Cisco Unity Administrator. For example, if you set the field to 3, a log-based report will reflect activity for the last three days, even if you specified more than three days in the time range for the report.
Data included in snapshot reports reflects the status of a particular Cisco Unity entity at the time you generate a report. You do not specify a time range for a snapshot report. For large systems, snapshot reports may take a significant amount of time to generate.
You may install Cisco Unity by using any account with the applicable Windows and Exchange rights and permissions. When the installation process is complete, the account that you used to install Cisco Unity is automatically given proper security rights to access the Cisco Unity Administrator. The purpose of the installer access rights is to allow you to create new Cisco Unity subscribers for initial setup, including subscribers who will administer Cisco Unity. See the "Choosing the Windows Account Used for Installing Cisco Unity" section.
Location Addressing Option Settings
The Location Addressing Option settings in the Cisco Unity Administrator allow you to select the scope of the search performed when Cisco Unity looks for a matching subscriber or presents a list of subscribers, as in the following situations:
•When a subscriber uses the phone to address a message by number or by spelled name.
•When a subscriber uses the phone or the ActiveAssistant to change the members of a private list.
•When an administrator uses the Cisco Unity Administrator to change the members of a private list or a public distribution list.
This architectural change allows Cisco Unity to be extended to other call-control and media-streaming protocols, such as SIP, RTP, and H.323. MIU factoring also provides more rapid response time for IP and traditional phone system integrations.
Multiple Extension Support
Cisco Unity allows multiple IDs to be associated with each subscriber, supporting multiple line appearances and phone numbers that vary in length at different locations.
Cisco Unity URLs
Use the following URLs to access the Cisco Unity Administrator and the ActiveAssistant:
To access the Cisco Unity Administrator.
To access the ActiveAssistant.
Cisco Unity enhancements reduce performance bottlenecks in logging and core services.
This change allows Cisco Unity to take voice messages while the e-mail system or network is off line. It also allows subscribers basic access to their voice messages while the e-mail system is off line.
With some exceptions, Cisco Unity has been a single process with multiple threads. Failure in any area required a restart of the entire application. Process factoring begins the effort to allow Cisco Unity to run as a coherent collection of processes, each of which can be maintained separately.
With the Cisco Unity 3.0(1) release, each process has its own LogMgr and writes its own diagnostic log file. MaestroTools continues to provide direction for all logging, including instructions to each instance of LogMgr to cycle logs when the logs exceed their allowed size.
Simultaneous TTS sessions
Up to six concurrent sessions of either RealSpeak or TTS3000 are supported on a 48-port system.
The TrimDisconnectTonesOnRecording setting is located in the [Configuration] section of the phone system configuration .ini file.
TrimDisconnectTonesOnRecordings is set to 1 TRUE by default for all Mitel and Nortel integrations, and to 0 (zero) FALSE by default for all other configurations. Setting TrimDisconnectTonesOnRecordings to 1 causes it to be TRUE, and trimming occurs. This also requires a valid Switch Disconnect Tone in the phone system configuration .ini file.
If a Cisco Unity system has been upgraded from an earlier version and is using an older phone system configuration .ini file, the TrimDisconnectTonesOnRecordings setting may need to be added manually. In the Mitel and Nortel phone system configuration files, the definitions for Switch Disconnect Tone and CO Disconnect Tone are predefined.
Refer to the Cisco Unity integration guide for your phone system for the applicable settings.
Voice Networking and Dialing Plans
Cisco Unity provides dialing domains and alternate extensions, which are primarily useful in organizations with two or more Cisco Unity servers connected to a single, corporate-wide directory. With these enhancements, the number that a subscriber dials when addressing a message to a subscriber associated with another Cisco Unity server is the same number the subscriber uses when calling. For information, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.
Alternate extensions also have other purposes beyond their use in Digital Networking, such as handling multiple line appearances on subscriber phones. For information, refer to the "Subscriber Alternate Extension Settings" section in the "Subscriber Settings" chapter of the Cisco Unity System Administration Guide.
Cisco CallManger 3.1(1) Integration
Cisco Unity can be integrated with Cisco CallManager version 3.1(1).
Multiple Cisco CallManager Clusters
Cisco Unity can service multiple clusters of Cisco CallManager version 3.1(1).
Traditional Phone System Integrations
Only the circuit-switched phone system integrations listed in the "Qualified Traditional Phone System Integrations" section are supported with Cisco Unity. The integrations are also qualified for a dual phone system integration with Cisco CallManager.
Choosing the Windows Account Used for Installing Cisco Unity
The Windows account with which you log on to install Cisco Unity is the owner of the Windows services for Cisco Unity. Changing the owner or the password for each of these services is time consuming, so choose an account that you do not intend to change regularly. You may even want to create an account whose sole purpose is to be the owner of the Cisco Unity services. These services include:
•AvDSAD or AVDSEx55
Caution If you change the password on the account that owns these services, you must also change the password on the services, or Cisco Unity will not run.
Cisco Unity Setup creates a number of Windows accounts and other objects, so the account with which you log on must have proper security access to perform the necessary operations. In addition, Cisco Unity Setup creates a number of Exchange objects, so the account also must have the necessary Exchange 2000 or Exchange 5.5 permissions. After Cisco Unity is installed, this same account is used to access mailboxes and the directory.
In general, we recommend that you use the same account to install Cisco Unity as you use to install Exchange on the Cisco Unity server.
If you are installing more than one Cisco Unity server in a site, you can use the same account to install Cisco Unity software on all of them.
Rights Required for Running Cisco Unity Setup and for Connecting to the Directory
The account with which you log on to Windows must:
•Have the right to act as part of the operating system.
•Have the right to log on as a service.
•Be a member of the Local Administrators group.
Permissions Required for Connecting to the Directory
The Exchange permissions required to connect to the directory depend on which version of Exchange is installed on the network and on whether Exchange is installed on the Cisco Unity server.
Exchange 2000 is not installed on the Cisco Unity server
•Add the Cisco Unity server to the Exchange Domain Servers group.
Exchange 2000 is installed on the Cisco Unity server, and the organization contains only Exchange 2000 servers
•If you installed Exchange on the Cisco Unity server by using a different account than you used to install Exchange on other servers, confirm that the Cisco Unity server is a member of the Exchange Domain Servers group in the domain in which the Cisco Unity server is installed. This gives the Cisco Unity server permission to act as an Exchange server.
•Because the AvDSAD service requires read/write access to Active Directory, the account must be a member of the Enterprise Administrators group. (Accounts used to administer Cisco Unity do not require this permission.)
Exchange 5.5 is installed on the Cisco Unity server, and the organization contains only Exchange 5.5 servers
•If you installed Exchange on the Cisco Unity server by using a different account than you used to install Exchange on other servers, confirm that the account has Exchange Services Account Administration permissions for the site and the configuration container that Cisco Unity is being installed into. Add the permissions from an Exchange server in the site that the Cisco Unity server will be joining.
•Optionally, be a member of the Domain Admins group. Domain Admin rights ensure that Cisco Unity Setup can create default users during installation.
To accommodate customers' security concerns, this permission is no longer strictly required. Without the permission, you cannot use the Cisco Unity Administrator to add Cisco Unity subscribers and, therefore, Exchange mailboxes and Windows accounts. However, you can add Internet subscribers from Cisco Unity (which do not require Exchange mailboxes or Windows accounts), and you can still import subscribers from Exchange.
Caution If the account used to install Cisco Unity is not a member of the Domain Admins group, you cannot create subscriber accounts by using the Cisco Unity Administrator. Instead, you must import subscribers from Exchange or from a comma-delimited text file.
The organization contains both Exchange 2000 and Exchange 5.5 servers
If you want both Exchange 2000 and Exchange 5.5 users to be Cisco Unity subscribers:
•Grant Services Account Administration permissions to the Exchange Domain Servers group for the Exchange 5.5 site and configuration containers.
•If the Cisco Unity server is not already in the Exchange Domain Servers group in the domain in which the Cisco Unity server is installed, add it to that group. This gives the Cisco Unity server permission to act as an Exchange server.
For information on upgrading from Cisco Unity version 2.x, refer to the "Upgrading the Cisco Unity System from Version 2.x to 3.0" chapter of the Cisco Unity Installation Guide.
For information on upgrading a Cisco Unity 3.0 system, refer to the "Upgrading a Cisco Unity 3.0 System" chapter of the Cisco Unity Installation Guide.
Installing an external modem on a Cisco MCS-7835
Do the following procedure for a Cisco Unity system installed on a Cisco MCS-7835. An external modem requires a serial port connection. U.S. Robotics modems are recommended.
To install an external modem on a Cisco MCS-7835
Step 1 Exit the Cisco Unity software, if it is running, and shut down the server.
Step 2 Connect the modem to an available COM port on the Cisco Unity server.
Step 3 Connect a phone line from the Telco phone jack on the modem to a public phone line.
Step 4 Plug the modem's power connector into a wall outlet, and turn on the modem.
Step 5 Turn on the Cisco Unity server.
Step 6 Follow the manufacturer instructions to configure the modem. Include the following values:
Step 7 When you are finished configuring the modem, confirm that the LED status indicators for the following functions are lit: Auto Answer, Clear to Send, and Data Terminal Ready.
Limitations and Restrictions
Multiple Cisco Unity Servers Integrated with a Networked Phone System
The following limitations exist when more than one Cisco Unity server is integrated with a networked phone system. (On a networked phone system, subscribers can dial an extension rather than a full phone number when they call someone who is at another location on the phone network.)
Automated attendant transfers to networked Cisco Unity servers
When setting up Digital Networking to work with a single, corporate-wide directory and networked phone system, the default settings for the automated attendant allow transfers only to subscribers associated with the local Cisco Unity server.
If you want to set up the automated attendant so that callers can be transferred to subscribers associated with multiple Cisco Unity servers in the same dialing domain, refer to the "With a Single Directory" section in the "Digital Networking" chapter of the Cisco Unity System Administration Guide.
Call transfer settings unavailable
When calls are transferred from the automated attendant or directory assistance to subscribers not associated with the local server, the transfers are automatically handled by the phone system (release to switch)—rather than by Cisco Unity (supervised transfer)—even if these subscribers are set up for supervised transfers. Call screening, call holding, and announce features are not available on these calls.
For information, refer to the following sections in the Cisco Unity System Administration Guide: "With a Single Directory" in the "Digital Networking" chapter, and "Directory Handler Search Options Settings" in the "Directory Handler Settings" chapter.
Subscriber ID unavailable
When a subscriber calls another subscriber who is associated with a different Cisco Unity server, and if the call is forwarded to voice mail, Cisco Unity cannot identify who left the message. Instead, the message is handled as though it came from an unidentified caller.
Windows Terminal Services
For information, refer to the Technical Tips website at http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml.
Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
Versions of Cisco Unity and the AV-Cisco TSP have been qualified for the following product combinations only.
Qualified Traditional Phone System Integrations
Only the following traditional phone system integrations are supported with Cisco Unity. The integrations are also supported in a dual phone system environment with Cisco CallManager.
Qualified Fax Servers
Only the following fax servers installed with an Exchange gateway are supported with Cisco Unity:
•Captaris RightFax version 6 or later
•Esker FaxGate version 7 or later
•FAXCOM for Exchange version 6.19 or later
•Fenestrae FAXination version 4 or later
•Interstar LightningFax version 5.5 or later
•Omtool Fax Sr. version 3 or later
•Optus FACSys version 4.5 or later
Install the fax cards, fax server software, and dedicated fax lines on the fax server, not on the Cisco Unity server. Refer to the fax server documentation for a list of supported cards and integration methods.
This section describes only severity 1 and 2 caveats.
If you have an account with Cisco.com, you can use Bug Navigator II to find caveats of any severity for any release. Bug Navigator II is available at the website http://www.cisco.com/support/bugtools/bugtool.shtml.
Open Caveats—Release 3.0(1)
Table 3 lists possible unexpected behaviors by Cisco Unity 3.0(1).
Cisco Unity troubleshooting information can be found:
•In the Cisco Unity Troubleshooting Guide, which is available on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
•As Online Documentation in the Cisco Unity Administrator.
•At the websites http://www.cisco.com/warp/public/788/AVVID/vmum.shtml or http://www.cisco.com/warp/customer/788/AVVID/vmum.shtml.
Cisco Unity Demonstration System
Installing a Cisco Unity Demonstration System
When you run Cisco Unity Setup on a server that does not have a system key attached, you are asked to confirm that you want to install Cisco Unity as a demonstration system. Default license settings for a demonstration system are:
•2 voice ports
•0 fax ports
•0 TTS3000 sessions
•1 RealSpeak session
•5 voice mail users
•5 fax mail users
•5 text-to-speech users
•5 ViewMail for Microsoft Outlook users
•5 Cisco Unity ActiveAssistant users
•1 language for the Cisco Unity Administrator
•1 language for the system conversation
•Networking (to enable Internet subscribers)
•The ability to integrate with any phone system
In addition, the maximum message length on a demonstration system is 15 seconds.
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1 Plug the system key into the parallel or USB port on the server.
Step 2 Exit the Cisco Unity software, but do not restart the server.
Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.
Step 4 Browse to the root directory, and double-click Setup.exe.
Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on Cisco.com.
Step 6 Restart the server.
Step 7 Redo the procedures for your integration by using the applicable Cisco Unity integration guide. Integration guides are available on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at http://www.cisco.com.
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to firstname.lastname@example.org.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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Release Notes for Cisco Unity Release 3.0(1)
Copyright © 2001, Cisco Systems, Inc.
All rights reserved.