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Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Preface
This preface describes the purpose, audience, organization, and conventions of the Mitel SX-200 ONS DTMF Integration Guide. It also provides information on how to obtain related documentation.
Purpose
The Mitel SX-200 ONS DTMF Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes:
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An overview of the process.
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Audience
The Mitel SX-200 ONS DTMF Integration Guide is written for technicians who configure the phone system and Cisco Unity™ to work with each other. This guide requires knowledge of and access to both the phone system and the voice messaging system.
Organization
Chapter 1 of the Mitel SX-200 ONS DTMF Integration Guide describes the steps needed to integrate the phone system and the voice messaging system.
Chapter 2 describes the steps needed for a "dual phone system integration"—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time.
Conventions
The Mitel SX-200 ONS DTMF Integration Guide uses the following conventions.
Table 1 Mitel SX-200 ONS DTMF Integration Guide conventions
boldfaced text
Boldfaced text is used for:
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< >
(angle brackets)
Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)
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(hyphen)
Hyphens separate keys that must be pressed simultaneously. (Example: Press Ctrl-Alt-Delete.)
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(right angle
bracket)A right angle bracket is used to separate selections that you make:
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software version
numbersIn general, version numbers are not included in references to third-party software products, unless the information concerns a specific software version. For currently supported versions of third-party software products, refer to the "Supported Optional Microsoft Service Packs," "Supported Optional Third-Party Software," and "Supported Third-Party Fax Server Software" sections in Cisco Unity System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm.
The Mitel SX-200 ONS DTMF Integration Guide also uses the following convention:
Note
Caution
Cisco Unity Documentation
Table 2 Cisco Unity Documentation Set
Cisco Unity System Requirements, and Supported Hardware and Software
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/sysreq/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity System Administration Setup Worksheets
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
AV-Cisco TSP Release Notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/tsp/index.htm and on the Cisco Documentation CD-ROM.
Also available on the Cisco Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Cisco Unity Installation Guide
Available in print, on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm, and on the Cisco Documentation CD-ROM.
Cisco Unity integration guides for various phone systems
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity System Administration Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Networking in Cisco Unity
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity Troubleshooting Guide
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Cisco Documentation CD-ROM.
Cisco Unity User Guide
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Standard Conversation card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Cisco Unity at a Glance for Optional Conversation 1 card
Available in print, and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm.
Online Help
Available in:
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Cisco Unity white papers and application notes
Available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/whitpapr/index.htm and on the Cisco Documentation CD-ROM.
Translated Cisco Unity documentation
Pieces of the Cisco Unity documentation set are available in French and German on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/trans/index.htm and on the Cisco Documentation CD-ROM.
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
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Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
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http://www.cisco.com/public/ordsum.html
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http://www.cisco.com/go/subscription
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Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
http://www.cisco.com
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
http://www.cisco.com/tac
P3 and P4 level problems are defined as follows:
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
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