Cisco CallManager 3.0 Integration Guide for Cisco Unity 3.0
Preface

Table Of Contents

Preface

Purpose

Audience

Organization

Conventions

Cisco Unity Documentation

Obtaining Documentation

World Wide Web

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Contacting TAC by Using the Cisco TAC Website

Contacting TAC by Telephone


Preface


This preface describes the purpose, audience, organization, and conventions of the Cisco CallManager 3.0 Integration Guide. It also provides information on how to obtain related documentation.

Purpose

The Cisco CallManager 3.0 Integration Guide provides instructions for integrating the phone system with the Cisco Unity voice messaging system. This guide includes:

An overview of the process.

The requirements for setting up the integration.

A description of how the integration works.

The features supported by the integration.

Descriptions of procedural tasks.

Audience

The Cisco CallManager 3.0 Integration Guide is written for technicians who configure the phone system and Cisco Unity to work with each other. This guide requires knowledge of and access to both the phone system and the voice messaging system.

Organization

Chapter 1 of the Cisco CallManager 3.0 Integration Guide describes the steps needed to integrate the phone system and the voice messaging system.

Chapter 2 describes the steps needed for a "dual phone system integration"—an integration of the voice messaging system with both Cisco CallManager and a traditional, circuit-switched phone system at the same time.

Conventions

The Cisco CallManager 3.0 Integration Guide uses the following conventions.

Table 1 Cisco CallManager 3.0 Integration Guide conventions

Convention
Description

boldfaced text

Boldfaced text is used for:

Key and button names. (Example: Click OK.)

Information that you enter. (Example: Enter Administrator in the User Name box.)

< >
(angle brackets)

Angle brackets are used around parameters for which you supply a value. (Example: In the Command Prompt window, enter ping <IP address>.)

-
(hyphen)

Hyphens separate keys that must be pressed simultaneously (for example, Ctrl-Alt-Delete).

>
(right angle
bracket)

A right angle bracket is used to separate selections that you make:

On menus. (Example: On the Windows Start menu, click Settings > Control Panel > Phone and Modem Options.)

In the navigation bar of the Cisco Unity Administrator. (Example: Go to System > Configuration > Settings.)


The Cisco CallManager 3.0 Integration Guide also uses the following convention:


Caution Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Cisco Unity Documentation

Table 2 Cisco Unity Documentation Set

Document
Location

Cisco Unity Customization Worksheets

Available in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/index.htm.

Cisco Unity Release Notes

Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/cc/td/
doc/product/voice/c_unity/index.htm.

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

AV-Cisco TSP Release Notes

Available in HTML and PDF formats on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/
voice/c_unity/index.htm.

Also available on the Cisco Software Center website at http://www.cisco.com/cgi-bin/tablebuild.pl/unity.

Cisco Unity Installation Guide

Available in print, and in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity System Administration Guide

Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.

Also available as Online Documentation in the Cisco Unity Administrator.

Cisco Unity Troubleshooting Guide

Available in HTML and PDF formats on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.

Also available as Online Documentation in the Cisco Unity Administrator.

Cisco Unity User Guide

Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity at a Glance for Standard Conversation card

Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.

Cisco Unity at a Glance for Optional Conversation card

Available in print, and in PDF format on the Cisco Unity Documentation compact disc and on Cisco.com at http://www.cisco.com/univercd/
cc/td/doc/product/voice/c_unity/index.htm.


Obtaining Documentation

The following sections provide sources for obtaining documentation from Cisco Systems.

World Wide Web

You can access the most current Cisco documentation on the World Wide Web at the following sites:

http://www.cisco.com

http://www-china.cisco.com

http://www-europe.cisco.com

Documentation CD-ROM

Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.

Ordering Documentation

Cisco documentation is available in the following ways:

Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:

http://www.cisco.com/cgi-bin/order/order_root.pl

Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:

http://www.cisco.com/go/subscription

Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).

Documentation Feedback

If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.

You can e-mail your comments to bug-doc@cisco.com.

To submit your comments by mail, write to the following address:

Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.

Cisco.com

Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.

Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.

Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.

To access Cisco.com, go to the following website:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.

Contacting TAC by Using the Cisco TAC Website

If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:

http://www.cisco.com/tac

P3 and P4 level problems are defined as follows:

P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.

In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.

To register for Cisco.com, go to the following website:

http://www.cisco.com/register/

If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:

http://www.cisco.com/tac/caseopen

Contacting TAC by Telephone

If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

P1 and P2 level problems are defined as follows:

P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.

P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.