Cisco Unity Installation Guide, Release 3.1
Installing the Cisco Unity System

Table Of Contents

Installing the Cisco Unity System

Installation Checklist

Cisco Unity Activation Code

Registering Cisco Unity

Determining the Drive Locations for Files on the Cisco Unity System

Drive Locations for Files on a Small-Scale System

Drive Locations for Files on a Medium-Scale System

Drive Locations for Files on a Large-Scale System

Installing Voice Cards

Setting Up the Cisco Unity Server

Configuring the RAID Arrays

Cisco-Provided Array-Configuration Utility

Manufacturer-Provided Array-Configuration Utility

Installing Windows 2000 Server or Windows 2000 Advanced Server

Cisco Unity Platform Configuration Discs

Manufacturer`s Guided System-Setup Utility and a Retail Windows 2000 Server Disc

Setting Up the Logical Drives (If the Cisco Unity Server Was Not Purchased from Cisco)

Installing Windows 2000 Server Service Pack 3 (Selected Systems)

Disabling the Found New Hardware Wizard for the Voice Cards (If Applicable)

Installing the IIS Hot Fix

Connecting the Cisco Unity Server to the Network

Configuring Dual NICs in the Cisco Unity Server

Assigning a Static IP Address or Reserving an IP Address in DHCP

Verifying the IP Address and the Network Connection

Installing the USB Key Driver and Attaching the USB System Key (Selected Systems)

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

Active Directory

Existing Domain

Installing SQL Server 2000 or MSDE 2000

SQL Server 2000

MSDE 2000

Installing Internet Explorer 5.5 with Service Pack 2

Installing Message Queuing 2.0

Installing the NNTP and SMTP Services (Exchange 2000 Only)

Installing MSXML3 and MSXML3 Service Pack 1

Installing Exchange, Including Administration Software, on the Cisco Unity Server (Selected Configurations Only)

Exchange 2000

Exchange Server 5.5

Installing Only Exchange Administration Software on the Cisco Unity Server

Exchange 2000 Administration Software

Exchange 5.5 Administration Software

Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)

Installing Windows Terminal Services or pcAnywhere (Selected Systems)

Installing Windows Terminal Services

Installing and Configuring pcAnywhere

Recommended Configuration for pcAnywhere

Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed

Installing and Configuring Cisco Security Agent

Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor

Installing Other Optional Software

RSA SecurID

VERITAS Backup Exec

Changing Windows Explorer Settings (Selected Systems)

Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)

About the Accounts Required for the Cisco Unity Installation

The Account Used to Install Cisco Unity

The Account Used to Access the Cisco Unity Administrator

The Accounts That Cisco Unity Services Log On As

Creating the Accounts

Creating the Accounts When Subscribers Will Be Homed Only in Exchange 2000 or Only in Exchange 5.5, or in Both (Two-Way Connection Agreement Only)

Creating the Accounts When Subscribers Will Be Homed in Both Exchange 2000 and Exchange 5.5 (One-Way Connection Agreement Only)

Adding the Cisco Unity Administration Account to an Admins Group

Setting Rights and Permissions with the Cisco Unity Permissions Wizard

Running the Cisco Unity Permissions Wizard with an Exchange 2000 Message Store

Running the Cisco Unity Permissions Wizard with an Exchange 5.5 Message Store

Setting Exchange Permissions

Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 2000 Servers

Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 5.5 Servers

Setting the Required Exchange Permissions When Subscribers Are Homed on Both Exchange 2000 and Exchange 5.5 Servers

Setting Security-Monitoring Software Before Running the Installation Programs

Disabling Virus-Scanning Services

Disabling Cisco Security Agent

Setting the IDS Host Sensor Agent to Run in On-Warning Mode

Installing Cisco Unity Software

Cisco Unity Setup Program

Cisco Unity Server Configuration Wizard

Exchange 2000

Exchange 5.5

Resetting Security-Monitoring Software After the Installation Programs Have Been Run

Re-enabling Virus-Scanning Services and Excluding Two Directories from Scanning

Re-enabling Cisco Security Agent

Resetting the IDS Host Sensor Agent to Run in On-Protecting Mode

Moving the Data Store Databases and Transaction Log Files


Installing the Cisco Unity System


This chapter contains the following sections:

Installation Checklist

Cisco Unity Activation Code

Determining the Drive Locations for Files on the Cisco Unity System

Installing Voice Cards

Setting Up the Cisco Unity Server

Configuring the RAID Arrays

Installing Windows 2000 Server or Windows 2000 Advanced Server

Setting Up the Logical Drives (If the Cisco Unity Server Was Not Purchased from Cisco)

Installing Windows 2000 Server Service Pack 3 (Selected Systems)

Disabling the Found New Hardware Wizard for the Voice Cards (If Applicable)

Installing the IIS Hot Fix

Connecting the Cisco Unity Server to the Network

Configuring Dual NICs in the Cisco Unity Server

Assigning a Static IP Address or Reserving an IP Address in DHCP

Verifying the IP Address and the Network Connection

Installing the USB Key Driver and Attaching the USB System Key (Selected Systems)

Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

Installing SQL Server 2000 or MSDE 2000

Installing Internet Explorer 5.5 with Service Pack 2

Installing Message Queuing 2.0

Installing the NNTP and SMTP Services (Exchange 2000 Only)

Installing MSXML3 and MSXML3 Service Pack 1

Installing Exchange, Including Administration Software, on the Cisco Unity Server (Selected Configurations Only)

Installing Only Exchange Administration Software on the Cisco Unity Server

Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)

Installing Windows Terminal Services or pcAnywhere (Selected Systems)

Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed

Installing and Configuring Cisco Security Agent

Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor

Installing Other Optional Software

Changing Windows Explorer Settings (Selected Systems)

Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)

About the Accounts Required for the Cisco Unity Installation

Creating the Accounts

Adding the Cisco Unity Administration Account to an Admins Group

Setting Rights and Permissions with the Cisco Unity Permissions Wizard

Setting Exchange Permissions

Setting Security-Monitoring Software Before Running the Installation Programs

Installing Cisco Unity Software

Resetting Security-Monitoring Software After the Installation Programs Have Been Run

Moving the Data Store Databases and Transaction Log Files

Installation Checklist

You need the following items during the installation and configuration of the Cisco Unity system:

Software keys for all software received with Cisco Unity. The keys are located on stickers on the backs of the CD sleeves.

Cisco Unity documentation.

Release notes for the applicable version of Cisco Unity.

The Cisco Unity Installation Guide.

The Cisco Unity integration guide(s) for your phone system(s).

If you are integrating Cisco Unity with Cisco CallManager, release notes for the applicable version of the Cisco Unity-CM TSP.

The Cisco Unity System Administration Guide.

If you are setting up Cisco Unity failover, the Cisco Unity Failover Configuration and Administration Guide.

If you are setting up Cisco Unity Digital Networking or Internet Subscribers, the Networking in Cisco Unity Guide.

If you are setting up AMIS or SMTP Networking, the Networking in Cisco Unity Guide.

If you are setting up Bridge Networking, release notes for the applicable version of the Cisco Unity Bridge, the Cisco Unity Bridge Installation Guide, and the Cisco Unity Bridge Networking Guide.

If you are setting up AMIS, Bridge, or SMTP Networking, release notes for the applicable version of the Cisco Unity Voice Connector for Microsoft Exchange.

Cisco Unity documentation is available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_technical_documentation.html.

A blank 3.5" 1.44 MB disk for creating an emergency repair disk.

A test phone.

A list of settings for the previous voice messaging system configuration, including extensions, transfer settings, and caller input settings. (Subscriber information can be imported from Microsoft Exchange, and from phone systems and voice messaging systems that can generate comma-delimited files.)

If the site had no previous voice messaging system, then you need a list of extensions.

Cisco Unity Activation Code

You must have an activation code for the system key to complete the Cisco Unity installation or upgrade. (To set up failover, you must have two activation codes, one for each Cisco Unity server.)

Cisco sends an e-mail with the code—which activates license settings—once the Cisco Unity software has been registered on Cisco.com.

A registration notice shipped with Cisco Unity contains instructions for registering the software. The resulting e-mail from Cisco instructs the recipient to save the code to a blank disk labeled "Cisco Unity Activation Code" and to store the disk with the Cisco Unity software and documentation.

If the Cisco Unity software has not been registered, do so immediately because it can take up to one business day to receive the activation code for the system key. See the following section, "Registering Cisco Unity," for instructions on registering the software and on getting another copy of the activation code, if it has been misplaced.

The Cisco Unity installation instructions later in this chapter explain when to use the activation code.

Registering Cisco Unity

The Cisco Unity system key is shipped with a minimal number of settings. To activate the system key so that it includes the settings purchased by the customer, the Cisco Unity software must be registered on Cisco.com.

Within one business day of registration, you will receive an e-mail with a Cisco Unity activation code.

Registrations are processed only during regular business hours.


Caution You cannot complete the installation without a Cisco Unity activation code.

The following information is required during registration:

The serial number (printed on the system key).

Product authorization key, or PAK (printed on the sticker on the back of the Cisco Unity CD 1 sleeve).

To Register Cisco Unity on Cisco.com


Step 1 Browse to the applicable software registration site (URLs are case sensitive):


Step 2 In the Voice Products section, under Cisco Unity Software, click 2.4.6 & 3.X New Install & Add-On Feature Licenses.

Step 3 Enter the requested information, and click Submit.

Within one business day of registration, you will receive an e-mail with the Cisco Unity activation code. (If the Cisco Unity activation code is misplaced or lost, it can take up to one business day to get another copy.)


If you do not receive the activation code within one business day or to get another copy of the activation code, call the Cisco Technical Assistance Center (TAC) and ask for the Licensing Team:

In the U.S.

800 553-2447

Outside
the U.S.

For your local Cisco TAC phone number, refer to the website http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml.


Or send e-mail to licensing@cisco.com.

You will need to provide information to verify Cisco Unity ownership—for example, the purchase order number or the PAK.

Determining the Drive Locations for Files on the Cisco Unity System

You plan drive locations for application, log, and database files on the Cisco Unity system:

To maximize performance, data integrity, and reliability for Cisco Unity, Microsoft Exchange, and SQL Server or MSDE transaction logs.

To maximize performance, data storage, and access capacity for Cisco Unity data.

The way in which logical drives on the Cisco Unity server are set up and which application, log, and database files are located on the drives depend on the size of the Cisco Unity system, the RAID volume configuration used, whether the system will be installed as Voice Messaging (VM) or as Unified Messaging (UM), and whether Exchange is used on a separate server or on the Cisco Unity server.


Note If the system is using failover, the file locations must be the same on the primary and secondary servers.


Using one of the following sections, make note of the applicable drive locations for files on the Cisco Unity system that you are installing:

Drive Locations for Files on a Small-Scale System

Drive Locations for Files on a Medium-Scale System

Drive Locations for Files on a Large-Scale System

The Cisco Unity Installation Guide alerts you when to refer to the file locations later in the installation process.

Drive Locations for Files on a Small-Scale System

A small-scale system has a maximum of 1,100 users and 32 ports.

Table 2-1 applies to the following small-scale RAID volume configurations:

Single RAID 1 volume

Single RAID 5 volume

No RAID (Use the drive locations for the applicable Exchange configuration—on a separate server or on the Cisco Unity server.)

Except for the system drive, drive C, different drive letters may be used to label the drives.

Table 2-1 Drive Locations for Files on a Small-Scale System 

Drive
Files for VM with Exchange
on the Cisco Unity Server
Files for VM or UM with Exchange
on a Separate Server

C

Active partition

Operating system

Pagefile

MSDE binaries (application with associated files)

Active partition

Operating system

Pagefile

MSDE binaries (application with associated files)

D

Message store (Exchange)

Exchange transaction logs

Data store (SQL Server or MSDE)

SQL Server or MSDE transaction logs

Unity Message Repository (UMR)

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs

Data store (SQL Server or MSDE)

SQL Server or MSDE transaction logs

Unity Message Repository (UMR)

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs


Drive Locations for Files on a Medium-Scale System

A medium-scale system has a maximum of 2,200 users on the Cisco Unity server or 2,500 users on a separate server, and more than 32 but no more than 48 ports.

Table 2-2 applies to the following medium-scale RAID volume configurations:

Three RAID 1 volumes

Two RAID 1 volumes

Single RAID 1 volume and a single RAID 5 volume (with or without a hot spare drive)


Note Except for the system drive, drive C, different drive letters may be used to label the drives.


Table 2-2 Drive Locations for Files on a Medium-Scale System 

Drive
Files for VM with Exchange
on the Cisco Unity Server
Files for VM or UM with Exchange
on a Separate Server

C

Active partition

Operating system

Pagefile

Active partition

Operating system

Pagefile

D

Exchange transaction logs

SQL Server transaction logs

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs

SQL Server transaction logs

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs

E

Message store (Exchange)

Data store (SQL Server)

Unity Message Repository (UMR)

Data store (SQL Server)

Unity Message Repository (UMR)


Drive Locations for Files on a Large-Scale System

A large-scale system has a maximum of 3,000 users on theCisco Unity server or 7,500 users on a separate server, and more than 48 ports.

Table 2-3 applies to the following large-scale RAID volume configurations:

Three RAID 1 volumes

Two RAID 1 volumes and a single RAID 5 volume (with or without a hot spare drive)

Two RAID 1 volumes and a single RAID 10 volume (with or without a hot spare drive)


Note Except for the system drive, drive C, different drive letters may be used to label the drives.


Table 2-3 Drive Locations for Files on a Large-Scale System 

Drive
Files for VM with Exchange
on the Cisco Unity Server
Files for VM or UM with Exchange
on a Separate Server

C

Active partition

Operating system

Pagefile

Active partition

Operating system

Pagefile

D

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs

Binaries (applications with associated files, including Cisco Unity and SQL Server)

Cisco Unity trace logs

E

Exchange transaction logs

SQL Server transaction logs

SQL Server transaction logs

F

Message store (Exchange)

Data store (SQL Server)

Unity Message Repository (UMR)

Data store (SQL Server)

Unity Message Repository (UMR)


Installing Voice Cards

Do this section if you are:

Installing a new Cisco Unity system.

Upgrading an existing system and adding, exchanging, or removing voice cards.

For information on adding, exchanging, or removing voice cards in an existing Cisco Unity 3.1 system, see the applicable task list in the chapter "Upgrading a Cisco Unity 3.0 or 3.1 System":

"Task List for Upgrading a Cisco Unity 3.0 or 3.1 System Without Failover" section on page 3-1

"Task List for Upgrading a Cisco Unity 3.1 System When Failover Is Configured" section on page 3-4


Warning This unit is intended for installation in restricted access areas. A restricted access area can be accessed only through the use of a special tool, lock and key, or other means of security.



Warning Read the installation instructions before connecting the system to the power source.



Warning Before working on a system that has an on/off switch, turn OFF the power and unplug the power cord.



Warning This equipment must be grounded. Never defeat the ground conductor or operate the equipment in the absence of a suitably installed ground conductor. Contact the appropriate electrical inspection authority or an electrician if you are uncertain that suitable grounding is available.



Warning There is the danger of explosion if the battery is replaced incorrectly. Replace the battery only with the same or equivalent type recommended by the manufacturer. Dispose of used batteries according to the manufacturer's instructions.



Warning To prevent bodily injury when mounting or servicing this unit in a rack, you must take special precautions to ensure that the system remains stable. The following guidelines are provided to ensure your safety:
 · This unit should be mounted at the bottom of the rack if it is the only unit in
  the rack.
 · When mounting this unit in a partially filled rack, load the rack from the
  bottom to the top with the heaviest component at the bottom of the rack.
 · If the rack is provided with stabilizing devices, install the stabilizers before
  mounting or servicing the unit in the rack.



Warning Before opening the chassis, disconnect the telephone-network cables to avoid contact with telephone-network voltages.



Warning Do not work on the system or connect or disconnect cables during periods of lightning activity.



Warning To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.



Warning Only trained and qualified personnel should be allowed to install, replace, or service this equipment.



Warning This equipment is to be installed and maintained by service personnel only as defined by AS/NZS 3260 Clause 1.2.14.3 Service Personnel.



Warning The safety cover is an integral part of the product. Do not operate the unit without the safety cover installed. Operating the unit without the cover in place will invalidate the safety approvals and pose a risk of fire and electrical hazards.



Warning Blank faceplates and cover panels serve three important functions: they prevent exposure to hazardous voltages and currents inside the chassis; they contain electromagnetic interference (EMI) that might disrupt other equipment; and they direct the flow of cooling air through the chassis. Do not operate the system unless all cards, faceplates, front covers, and rear covers are in place.


To Install Voice Cards


Step 1 If the server is already on, exit the Cisco Unity software, then shut down the server. For more information, see Appendix B, "Exiting and Starting the Cisco Unity Software and Server."

Step 2 Attach an antistatic wrist strap, and ground yourself to the Cisco Unity server.


Warning During this procedure, wear grounding wrist straps to avoid ESD damage to the card. Do not directly touch the backplane with your hand or any metal tool, or you could shock yourself.


Step 3 Set the switches and jumpers on each card. See Appendix A, "Voice Cards," for information on hardware settings for your cards.

Some cards include hardware settings that indicate which card is first, which is second, and so on. If you are installing more than one card of the same model, keep the cards in order so you can install them in the correct order in Step 4.

If you are installing Intel Dialogic D/120JCT-EURO or D/240PCI-T1 cards, do not do the procedure under "Software Settings" in Appendix A, "Voice Cards," at this time. The Cisco Unity Installation Guide alerts you when to do the procedure later in the installation.

Step 4 Insert each card firmly into its slot, and fasten each card to the computer backplate with a screw.

If you are installing more than one card of the same model, and if the cards include a hardware setting that indicates which card is first, second, and so on, install the cards in the order specified by the hardware settings.

If you are installing cards of different models in the same server, install cards of the same model adjacent to one another.

PCI cards can be put into either 32-bit or 64-bit, 33-MHz PCI slots.

All cards with H.100 bus (also known as CT bus) connectors must be installed in the same server. If all the cards do not fit in the Cisco Unity server, then you must install all of them in an expansion chassis.

Step 5 If you are installing multiple voice cards that have H.100 bus connectors, cable the cards together. On each card, connect the cable so the red stripe on the cable corresponds with pin 1 on the card connector. Confirm that the connectors are firmly seated.


Caution If you do not cable cards together as required, the voice card software will not start, and Cisco Unity will not answer calls.

If the cable has more connectors than the server has voice cards, use the first and last connectors, and leave unused connectors in the middle of the cable. If the end of a cable is allowed to dangle loose, it can act as a radio antenna and pick up noise from the bus.

If you are cabling three or more cards together, connect the first connector on the cable to the first card, the second connector to the second card, and so on.


Setting Up the Cisco Unity Server

Cisco recommends that you connect the Cisco Unity server to a dedicated uninterruptible power supply.

Servers qualified for use as Cisco Unity servers are configured for a specific hardware setup. Do not add or change any hardware on the server, except to add voice cards, memory, a tape drive, an external modem, or a rail kit.

To Set Up the Server


Step 1 Place the server in a dry, cool area that is free of dust. If you are connecting the server to the network, place it near a network connection. If you are integrating Cisco Unity with a circuit-switched phone system, place the server near the phone system.

Step 2 Attach peripheral devices to the server.


Caution Do not attach the network cable to the server until you have installed Windows 2000 Server Service Pack 3. The Cisco Unity Installation Guide alerts you when to do the procedure later in the installation.

If you are setting up a Cisco MCS-7825 server (Compaq DL-320) and connecting it to the network, use only the bottom RJ-45 Ethernet receptacle.

Step 3 Attach the system key, if applicable:

Parallel key

Attach to the server. (To connect a printer to the server, plug the printer into the parallel port on the key.)

USB key,
server purchased from Cisco

Attach to the server in any USB port.

USB key,
server not purchased from Cisco

Wait to attach the key until after you have installed the USB key driver. The Cisco Unity Installation Guide alerts you when to do the procedure later in the installation.


If you are setting up failover and do not know which system key goes with which server, attach a key to each server, if applicable. After Cisco Unity is installed, you can determine the correct key-and-server combination when you are ready to configure the servers for failover. The Cisco Unity Failover Configuration and Administration Guide alerts you when to do the procedure later in the installation.

Step 4 If you are integrating Cisco Unity with a circuit-switched phone system, connect the phone system to the server as described in the Cisco Unity integration guide for your phone system.

For pinout information, see the section for your voice card(s) in Appendix A, "Voice Cards."

Step 5 If you are installing the Cisco Unity system outside the United States and the server contains voice cards that came with a ferrite clamp, attach the clamp around the analog phone lines as close to the server as possible.


Configuring the RAID Arrays

Do this section only if the system is using hardware-based RAID. (Software-based RAID is not supported.)

To configure the arrays, you group the physical disks into logical disks and assign a RAID type to each logical disk.

The procedure you use to configure the arrays depends on whether the Cisco Unity server was purchased from Cisco:

Server
purchased
from Cisco

Use the Cisco-provided array-configuration utility. See the "Cisco-Provided Array-Configuration Utility" section.

Server
not purchased
from Cisco

Use the array-configuration utility available on the manufacturer disc that is shipped with the Cisco Unity server. See the "Manufacturer-Provided Array-Configuration Utility" section.


Cisco-Provided Array-Configuration Utility

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility for automatically configuring the arrays. Do one of the following two procedures, depending on the platform (Hewlett-Packard or IBM).

Hewlett-Packard: To Configure the RAID Arrays by Using the Cisco-Provided Utility


Step 1 Start the Cisco Unity server, and insert the applicable disc in the CD-ROM drive, depending on the Windows 2000 edition:

Windows 2000
Server

Cisco Unity Platform and RAID Configuration Disc (HP) CD 1

Windows 2000
Advanced Server

Cisco Unity Platform and RAID Configuration Disc—AS (HP) CD 1


Step 2 When the main menu appears, press <F1>.

Step 3 Follow the on-screen prompts. When the utility has completed, the main menu reappears.


Caution Do not press any keys while the BIOS screen is displayed. If you interrupt the utility, you will have to start over.


IBM: To Configure the RAID Arrays by Using the Cisco-Provided Utility


Step 1 Start the Cisco Unity server, and insert the Cisco Unity RAID Configuration Disc (IBM) in the CD-ROM drive.

Step 2 Select the server type. The options may combine the following information:

Server model.

Number of physical disks installed in the server.

Size, in gigabytes, of the largest physical disks.

Step 3 Press Enter.

Step 4 Follow the on-screen prompts.


Manufacturer-Provided Array-Configuration Utility

The server manufacturer provides a disc that contains utilities for several setup tasks, including configuring RAID arrays. Use the disc to configure the arrays when the Cisco Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

Dell

Dell Server Assistant

Hewlett-Packard

Hewlett-Packard SmartStart

IBM

IBM ServerGuide


Use the manufacturer-provided array-configuration utility to set up the logical disks now.

The following procedure contains only general steps. For detailed instructions on using a specific array-configuration utility, refer to the manufacturer documentation.

To Configure the RAID Arrays by Using the Manufacturer-Provided Utility


Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive.

Step 2 On the main menu, select the array-configuration utility.

Step 3 For each logical disk needed, group physical disks of the same make and model, and assign a RAID type. (Group three physical disks for a RAID 5 volume, and two physical disks for a RAID 1 volume.)

Step 4 Follow the manufacturer instructions to complete the configuration.


Installing Windows 2000 Server or Windows 2000 Advanced Server


Caution Do not install Windows Server 2003 on the Cisco Unity server.

The compact discs you use to install Windows 2000 Server or Windows 2000 Advanced Server depend on whether the Cisco Unity server was purchased from Cisco:

Server
purchased
from Cisco

Use the Platform Configuration discs that are shipped with the Cisco Unity server. See the "Cisco Unity Platform Configuration Discs" section.

Server
not purchased
from Cisco

Use the manufacturer's guided system-setup utility and a retail Windows 2000 Server disc. See the "Manufacturer`s Guided System-Setup Utility and a Retail Windows 2000 Server Disc" section.


Cisco Unity Platform Configuration Discs

A Cisco Unity server purchased from Cisco ships with Platform Configuration discs that contain a utility to install either Windows 2000 Server or Windows 2000 Advanced Server by restoring an image that is customized for the platform. The image includes the required Windows 2000 Server or Advanced Server components, subcomponents, and service packs (Internet Information Server, Message Queuing Services, Terminal Services, NNTP Service, and Windows 2000 Server Service Pack 3).

Whether you install Windows 2000 Server or Windows 2000 Advanced Server on the Cisco Unity server depends on which server you have. For a list of supported servers and the operating system that Cisco recommends you install on each, refer to the Cisco Unity Supported Platforms List, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.


Note All references to Windows 2000 Server in the remainder of the Cisco Unity Installation Guide apply both to Windows 2000 Server and to Windows 2000 Advanced Server.


Installing Windows 2000 Server by using the utility on the Cisco Unity Platform Configuration discs reduces the Cisco Unity system installation time and ensures that the required operating system and components, drivers, and service packs are installed and configured correctly. In addition, the logical drives are automatically set up.


Caution Do not attach the network cable to the server until Windows 2000 Server Service Pack 3 is installed. The Cisco Unity Installation Guide alerts you when to install the service pack and when to connect to the network later in the installation process.

Do one of the following two procedures, depending on the platform (Hewlett-Packard or IBM).

Hewlett-Packard: To Install Windows 2000 Server By Using the Cisco Unity Platform Configuration Discs


Step 1 Start the Cisco Unity server, and insert the applicable disc in the CD-ROM drive, depending on the Windows 2000 edition:

Windows 2000
Server

Cisco Unity Platform and RAID Configuration Disc (HP) CD 1

Windows 2000
Advanced Server

Cisco Unity Platform and RAID Configuration Disc —AS (HP) CD 1


Step 2 When the main menu appears, press <F2>.

Step 3 Follow the on-screen prompts until you are prompted to remove the disc from the drive.

Step 4 Remove CD 1 and insert the applicable disc in the CD-ROM drive:

Windows 2000
Server

Cisco Unity Platform and RAID Configuration Disc (HP) CD 2

Windows 2000
Advanced Server

Cisco Unity Platform and RAID Configuration Disc —AS (HP) CD 2


Step 5 Follow the on-screen prompts until you are prompted to select a licensing mode.

Step 6 Click Per Seat, and click Next.

Step 7 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters from A to Z and a to z, numerical characters from 0 to 9, and hyphen (-).


Caution Using other characters in the server name is not supported by DNS.

If the system is using failover, the server name must be 15 characters or fewer in length. Cisco recommends that you assign a name with 15 or fewer characters regardless of whether the system is using failover.

Step 8 Specify and confirm a password, then click Next.

Step 9 Follow the on-screen prompts until the Network Settings dialog box appears.

Step 10 Click Typical Settings, and click Next.

Step 11 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or Is on a Network Without a Domain.

If the Workgroup or Computer Domain dialog box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco Unity server a domain controller in a later procedure, so the Cisco Unity server will no longer be in a workgroup.

Step 12 Click Next.

Step 13 Follow the on-screen prompts to complete the installation.

Step 14 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later, and click Next.

Step 15 Uncheck the Show This Screen at Startup check box, and close the window.


IBM: To Install Windows 2000 Server By Using the Cisco Unity Platform Configuration Discs


Step 1 Start the Cisco Unity server, and insert the applicable disc in the CD-ROM drive, depending on the Windows 2000 edition:

Windows 2000
Server

Cisco Unity Platform Configuration Disc (IBM) CD 1

Windows 2000
Advanced Server

Cisco Unity Platform Configuration Disc —AS (IBM) CD 1


Step 2 When the main menu appears, press Enter to start the installation program.

Step 3 Follow the on-screen prompts until you are prompted to select a licensing mode.

Step 4 Click Per Seat, and click Next.

Step 5 Enter a name for the Cisco Unity server (netBIOS name). Use only alphabetical characters from A to Z and a to z, numerical characters from 0 to 9, and hyphen (-).


Caution Using other characters in the server name is not supported by DNS.

If the system is using failover, the server name must be 15 characters or fewer in length. Cisco recommends that you assign a name with 15 or fewer characters regardless of whether the system is using failover.

Step 6 Specify and confirm a password, then click Next.

Step 7 Follow the on-screen prompts until the Network Settings dialog box appears.

Step 8 Click Typical Settings, and click Next.

Step 9 In the Workgroup or Computer Domain dialog box, click No, This Computer Is Not on a Network, or Is on a Network Without a Domain.

If the Workgroup or Computer Domain box is empty, enter a workgroup name. The name you enter now is not important. You will join a domain or make the Cisco Unity server a domain controller in a later procedure, so the Cisco Unity server will no longer be in a workgroup.

Step 10 Click Next.

Step 11 Follow the on-screen prompts to complete the installation.

Step 12 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later, and click Next.

Step 13 Uncheck the Show This Screen at Startup check box, and close the window.


Manufacturer`s Guided System-Setup Utility and a Retail Windows 2000 Server Disc

The server manufacturer provides a disc that contains utilities for several setup tasks, including guiding the installation of Windows 2000 Server or Windows 2000 Advanced Server from a retail disc. Use the manufacturer disc when the Cisco Unity server was not purchased from Cisco.

The following discs are provided by server manufacturers:

Dell

Dell Server Assistant

Hewlett-Packard

Hewlett-Packard SmartStart

IBM

IBM ServerGuide


Installing Windows 2000 Server or Windows 2000 Advanced Server by using the manufacturer's guided system-setup utility ensures that the operating system and the drivers are installed and configured correctly.

Whether you install Windows 2000 Server or Windows 2000 Advanced Server on the Cisco Unity server depends on which server you have. For a list of supported servers and the operating system that Cisco recommends you install on each, refer to the Cisco Unity Supported Platforms List, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_data_sheets_list.html.


Note All references to Windows 2000 Server in the remainder of the Cisco Unity Installation Guide apply both to Windows 2000 Server and to Windows 2000 Advanced Server.



Caution Do not attach the network cable to the server until Windows 2000 Server Service Pack 3 is installed. The Cisco Unity Installation Guide alerts you when to install the service pack and when to connect to the network later in the installation process.

To Install Windows 2000 Server By Using the Manufacturer's Guided System-Setup Utility and a Retail Windows 2000 Server Disc


Step 1 Start the Cisco Unity server, and insert the manufacturer disc in the CD-ROM drive.

Step 2 Follow the on-screen prompts to install Windows 2000 Server from a retail disc.

You may be prompted to configure the RAID arrays:

If the arrays have already been configured, do not change the configuration.

If the arrays have not been configured, follow the prompts to configure them. Refer to the manufacturer documentation.

Step 3 When applicable, make the following choices:

Specify a partition size of 8 GB for the operating system.

If you are installing Windows 2000 Server on the same partition where an operating system is already installed, select and delete that partition.

Format the operating system partition by using the NTFS file system.

For regional settings, select a locale in the Your Locale (Location) list. The locale you select must match one of the languages that you will install for Cisco Unity, which are listed below. Note that the Cisco Unity installation always installs English (United States).

Chinese (People's Republic of China) (Check the Simplified Chinese check box in the Language Settings for the System list.)

Chinese (Taiwan) (Check the Traditional Chinese check box in the Language Settings for the System list.)

Danish

Dutch (Netherlands)

English (Australia)

English (New Zealand)

English (United Kingdom)

English (United States)

French (France)

German (Germany)

Italian (Italy)

Japanese (Check the Japanese check box in the Language Settings for the System list.)

Korean

Norwegian (Bokmal)

Portuguese (Brazil)

Spanish (Colombia)

Spanish (Spain)

Swedish



Caution If the locale you specify when you install Windows 2000 Server does not match any of the installed Cisco Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The locale you select here must match the Cisco Unity language exactly. For example, if you choose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity languages. English (Australia) will not work.

Specify Per Seat for the licensing mode.

When you enter a name for the Cisco Unity server (netBIOS name), use only alphabetical characters from A to Z and a to z, numerical characters from 0 to 9, and hyphen (-).


Caution Using other characters in the server name is not supported by DNS.

If the system is using failover, the server name must be 15 characters or fewer in length. Cisco recommends that you assign a name with 15 or fewer characters regardless of whether the system is using failover.

Do not join a domain. Instead, specify a workgroup. The Cisco Unity Installation Guide alerts you when to connect to the network and when to join a domain later in the installation.

If you are prompted to specify Windows 2000 Server components to install, select the following required components:

Internet Information Server

Message Queuing Services

Terminal Services

If you are prompted to specify a Windows 2000 Server service pack to install, specify Windows 2000 Server Service Pack 3.

Step 4 When the Windows 2000 Configure Your Server dialog box appears, click I Will Configure This Server Later.

Step 5 Uncheck the Show This Screen at Startup check box, and close the window.


Setting Up the Logical Drives (If the Cisco Unity Server Was Not Purchased from Cisco)


Note If the Cisco Unity server was purchased from Cisco, skip this section. When you installed Windows 2000 with the Cisco Unity Platform Configuration discs shipped with the server, the logical drives were automatically set up.


To set up a logical drive, you create an extended partition on a logical disk, then create the logical drive in the partition. Use the following procedure to set up all the drives that you identified in the "Determining the Drive Locations for Files on the Cisco Unity System" section on page 2-5.

To Set Up the Logical Drives


Step 1 Log on to Windows as a member of the Administrators group.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Computer Management.

Step 3 In the console tree under Storage, click Disk Management.

Step 4 Right-click the first available unallocated region of the first available logical disk, and click Create Partition.

Typically, you will need to create one more logical drive than the number of logical disks available. After you install the operating system, the first 8 GB of the first logical disk is used for the system partition and is given the drive letter C. You create the first extended partition by using the remaining space on the first logical disk. When you create subsequent partitions, you use the entire logical disk. If you need the same number of logical drives as the number of logical disks available, use an entire logical disk for each partition you create.

Step 5 On the Create Partition wizard Welcome screen, click Next.

Step 6 Click Extended Partition, and click Next. (Do not click Primary Partition.)

Step 7 Specify to use the remaining disk space, and click Next.

Step 8 Verify the settings, and click Finish.

Step 9 In the Disk Management utility, right-click the new partition, and click Create Logical Drive.

Step 10 On the Create Partition wizard Welcome screen, click Next.

Step 11 Click Logical Drive, and click Next.

Step 12 Specify to use the maximum disk space, and click Next.

Step 13 Assign a drive letter, and click Next.

Step 14 Specify to use the NTFS file system format, and click Next.

Step 15 Verify the settings, and click Finish.

Step 16 Repeat Steps 4 through 15 for each for each logical drive you have to create.


Installing Windows 2000 Server Service Pack 3 (Selected Systems)

If the Cisco Unity server was purchased from Cisco and if you installed Windows 2000 Server by using the Platform Configuration discs, revision 11 or later, Windows 2000 Server Service Pack 3 is already installed. Skip this procedure.

For more information on Platform Configuration discs, including the software installed by each version and how to identify a revision G disc, refer to Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Preparation Assistant, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

To Install Windows 2000 Server Service Pack 3


Step 1 On Cisco Unity Service Packs CD 1, browse to the Windows 2000 SP3 directory, and double-click ENU_w2ksp3.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Step 3 Remove the compact disc, if applicable.

Step 4 Restart the server.


Disabling the Found New Hardware Wizard for the Voice Cards (If Applicable)

If the Cisco Unity server contains voice cards, in the following cases, the Found New Hardware wizard may appear each time you restart the Cisco Unity server and report that the voice cards are new hardware, even though the cards are properly installed and configured:

The operating system was installed by using the Platform Configuration discs.

The operating system was installed by using the manufacturer's guided system-setup utility before the voice cards were installed.

Do the following procedure to prevent the Found New Hardware wizard from reporting the voice cards as new hardware. The procedure will not prevent the Found New Hardware wizard from finding and reporting other new hardware.

To Disable the Found New Hardware Wizard for the Voice Cards


Step 1 On the Found New Hardware wizard Welcome page, click Next.

Step 2 Click Search for a Suitable Driver for My Device (Recommended), and click Next.

Step 3 Check the Floppy Disk Drives and CD-ROM Drives check boxes, and click Next.

Step 4 Click Disable the Device.

Step 5 Click Finish.


Installing the IIS Hot Fix

Cisco Unity 3.1(6) requires that the IIS hot fix described in Microsoft Security Bulletin MS03-007 and Microsoft Knowledge Base article 815021 be installed on the Cisco Unity server.

To Install the IIS Hot Fix


Step 1 On Cisco Unity Service Packs CD 1, double-click Q815021_w2k_sp4_x86_en.exe.

Step 2 Follow the on-screen prompts to complete the installation.

Step 3 Remove the compact disc, if applicable.

Step 4 Restart the server.


Connecting the Cisco Unity Server to the Network

To Connect the Cisco Unity Server to the Network


Attach the network cable(s) to the Cisco Unity server.


Configuring Dual NICs in the Cisco Unity Server

If the Cisco Unity server contains dual NICs, Cisco recommends that they be configured in adapter fault tolerant mode (AFT) or network fault tolerant (NFT) mode. One NIC is designated as the primary and the other NIC as the secondary for active-passive fault tolerance. In this configuration, the primary (active) NIC handles 100 percent of the traffic. Only in the event that the primary NIC becomes unavailable does the secondary NIC then become active and handle 100 percent of the traffic.

Alternatively, if you do not want to configure AFT or NFT, or do not have a second LAN port available, the following configurations are supported, though not recommended:

Disable TCP/IP for the second NIC, which allows you to re-enable the second NIC remotely if the first NIC fails. (Use the Network and Dial-up Connections Control Panel to disable TCP/IP for the second NIC.)

Disable the second NIC in the BIOS.


Caution Note that not plugging a network cable into the second NIC is not sufficient. The NIC must be disabled in the BIOS, or Cisco Unity may not work properly.

To Configure Dual NICs in the Cisco Unity Server


Step 1 Configure the NICs—or verify their configuration—so that:

Both are connected to the same network segment.

Both share the same IP address.

Both are set up for AFT when using a Dell or IBM server, or for NFT when using a Hewlett-Packard server. (Refer to the documentation provided by the NIC manufacturer or server vendor.)

Step 2 Restart the Cisco Unity server for any changes to take effect.


Assigning a Static IP Address or Reserving an IP Address in DHCP

The Cisco Unity server must have an IP address. If you installed the operating system by using the Platform Configuration discs that are shipped with a Cisco Unity server purchased from Cisco and you connected the server to a network that has a Dynamic Host Configuration Protocol (DHCP) server, the Cisco Unity server is configured to automatically obtain an IP address from the DHCP server. Cisco strongly recommends that you change this configuration in one of the following ways:

Assign the Cisco Unity server a static IP address by using the procedure "To Assign a Static IP Address" in this section.

Reserve an IP address in DHCP. For information, refer to Windows Help.

When selecting an IP address for the Cisco Unity server, note the following considerations:

Do not select an address accessible from the Internet. Doing so can expose the Cisco Unity server to unwanted intrusion from the Internet, even when the server is hardened.

Do not select an address that puts the Cisco Unity server on the opposite side of a firewall from:

The Exchange server that Cisco Unity connects with.

Any Exchange server that homes Cisco Unity subscribers.

The domain controller/global catalog server that Cisco Unity accesses, if the Cisco Unity server is not a domain controller.

To Assign a Static IP Address


Step 1 On the Windows Start menu, click Settings > Control Panel > Network and Dial-Up Connections > Local Area Connection.

Step 2 Click Properties.

Step 3 In the Components Checked Are Used by This Connection list, check the Internet Protocol (TCP/IP) check box.

Step 4 Click Internet Protocol (TCP/IP) (but do not uncheck the check box), and click Properties.

Step 5 Enter applicable values. For more information, refer to Windows 2000 Server Help.

Step 6 Click OK.

Step 7 Restart the server.


Verifying the IP Address and the Network Connection

Whether you assigned a static IP address or reserved an address in DHCP, verify the IP address and the network connection.

To Verify the IP Address and the Network Connection


Step 1 On the Windows Start menu, click Programs > Accessories > Command Prompt.

Step 2 In the Command Prompt window, enter ipconfig /all, and press Enter.

Step 3 Verify the IP address of the Cisco Unity server.

Step 4 Find the IP address of a router or server on the same network segment as the Cisco Unity server.

If no routers or servers are listed, either you did not specify a default gateway when you assigned a static IP address in the "Assigning a Static IP Address or Reserving an IP Address in DHCP" section, or the Cisco Unity server is not connected to the network.

Step 5 Ping the router or other server whose IP address you found in Step 4. In the Command Prompt window, enter ping <IP address>, and press Enter.

If the device sends a reply, the Cisco Unity server has a valid IP address.

If the device does not reply, there may be a variety of causes. Some of the most common problems include:

The assigned static IP address or the address reserved in DHCP conflicts with the IP address of another computer on the network.

For a static IP address, the subnet mask is incorrect.

The Cisco Unity server has a problem contacting the DHCP server.

Verify the network settings. If needed, troubleshoot any problem as you would a network connectivity problem.


Installing the USB Key Driver and Attaching the USB System Key (Selected Systems)

Do this section if the system key is a USB key and the Cisco Unity server was not purchased from Cisco. (The driver is installed automatically when you install Windows and other software by using the Platform Configuration discs that are shipped with Cisco Unity servers purchased from Cisco.)

To Install the USB Key Driver and Attach the USB System Key


Step 1 If you installed Windows 2000 Server while the USB key was attached, a default USB driver was installed automatically. Do the next procedure, "To Remove the Default USB Driver If You Installed Windows 2000 Server with the USB key Already Attached," first.

Step 2 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 3 Browse to the directory SecurityKeySetup, and double-click Setup.exe.

Step 4 Follow the on-screen prompts to complete the installation. Accept all default values.

Step 5 When the installation program finishes, attach the USB system key to any USB port on the Cisco Unity server.

If you are setting up failover, attach the USB keys to the primary and secondary servers. If you do not know which system key goes with which server, attach a key to each server. After Cisco Unity is installed, you can determine the correct key-and-server combination when you are ready to configure the servers for failover. The Cisco Unity Failover Configuration and Administration Guide alerts you when to do the procedure later in the installation.


Do the following procedure only if you installed Windows 2000 Server with the USB key already attached.

To Remove the Default USB Driver If You Installed Windows 2000 Server with the USB key Already Attached


Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 In the System Properties dialog box, click the Hardware tab.

Step 3 Click Device Manager.

Step 4 In the Device Manager dialog box, expand Other Devices.

Step 5 Right-click USB Token, and click Uninstall.

Step 6 In the Confirm Device Removal dialog box, click OK.

Step 7 Close the Device Manager dialog box, the System Properties dialog box, and Control Panel.

Step 8 Install the USB key driver. See the previous procedure, "To Install the USB Key Driver and Attach the USB System Key."


Installing Active Directory or Adding the Cisco Unity Server to an Existing Domain

The Cisco Unity server must be either a member server in an existing domain or a domain controller. Cisco Unity's interactions with Exchange do not allow the server to be in a workgroup.

This section contains procedures for installing Active Directory and adding the Cisco Unity server as a member server in an existing domain. Do the procedure that is applicable to your installation. Exchange does not support workgroups, so you must do one procedure or the other.

If you are setting up failover, add both the primary and the secondary Cisco Unity servers to the same existing domain. Do not install Active Directory on either server.


Caution If the Cisco Unity server will be the only server in the domain, you must install Active Directory. However, because Active Directory is a very processor- and memory-intensive application, if you are adding the Cisco Unity server to an existing domain, Cisco strongly recommends that you do not also install Active Directory on the Cisco Unity server. Instead, do the procedure in the "Existing Domain" section.

Active Directory

Do the following procedure to install Active Directory on the Cisco Unity server.

If you are setting up failover, do the procedure in the "Existing Domain" section instead.


Caution If you are setting up failover, do not install Active Directory on either Cisco Unity server.

To Install Active Directory on the Cisco Unity Server


Step 1 On the Windows Start menu, click Run, then run Dcpromo.

Step 2 Follow the on-screen prompts.

If the system has no network connection, use the values in Table 2-4.

For other configurations, consult the system administrator to determine how to set up the server.

Table 2-4 Values If the System Has No Network Connection

Dialog Box Name
Value

Domain Controller Type

Domain Controller for a New Domain

Create Tree or Child Domain

Create a New Domain Tree

Create or Join Forest

Create a New Forest of Domain Trees

New Domain Name

Consult the system administrator.

NetBIOS Domain Name

Consult the system administrator.

Database and Log Locations

If possible, choose separate hard disks for the database and the logs.

Shared System Volume

Consult the system administrator.



Existing Domain

Do the following procedure to add the Cisco Unity server to an existing domain without making it an additional domain controller in that domain.

If the system has no network connection, do the procedure in the "Active Directory" section instead.

To Add the Cisco Unity Server to an Existing Domain


Step 1 On the Windows Start menu, click Settings > Control Panel > System.

Step 2 Click the Network Identification tab.

Step 3 Click Properties.

Step 4 In the Identification Changes dialog box, click Domain, and enter the name of the domain that you want to join.

If you are setting up failover, add both servers to the same domain.

Step 5 Click OK.

Step 6 In the Domain Username and Password dialog box, enter the name and password of an account that has permission to add computers to the domain.

Step 7 Click OK three times.

Step 8 Click Yes to restart the server.


Installing SQL Server 2000 or MSDE 2000

This section contains procedures for installing SQL Server 2000 and MSDE 2000 on the Cisco Unity server. Do the procedures in the order listed for the version that is applicable to your installation.

If you are not setting up failover, the number of voice ports that you are connecting with the Cisco Unity server determines whether you install SQL Server 2000 or MSDE 2000:

SQL Server 2000

For systems with more than 32 ports.

MSDE 2000

For systems with 32 ports or fewer.


If you are not setting up failover, do not install SQL Server 2000 on a system with 32 ports or fewer; such a system is licensed only for MSDE 2000.

If you are setting up failover, always install SQL Server 2000 on both servers, regardless of the number of voice ports that you are connecting with the Cisco Unity server.

If you are upgrading a Cisco Unity 3.0 system to version 3.1, and the system has 17 to 32 ports, you do not need to downgrade from SQL Server 2000 to MSDE 2000 because the system was originally licensed for SQL Server 2000.

Whether you are installing SQL Server 2000 or MSDE 2000, the software must be installed on the Cisco Unity server. Installing it on another server is not supported.

SQL Server 2000

Do the following two procedures in the order listed.


Note Install SQL Server in the location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.


To Install SQL Server 2000


Step 1 Log on to Windows.

Step 2 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.

Step 3 When the Microsoft SQL Server 2000 Standard Edition window appears, click SQL Server 2000 Components.

Step 4 In the Install Components window, click Install Database Server.

Step 5 In the Welcome dialog box, click Next.

Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer.

Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.

Step 8 Follow the on-screen prompts until the CD Key dialog box appears.

Step 9 Enter the key for Cisco Unity Data Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 10 Click Next.

Step 11 In the Installation Definition dialog box, click Next to accept the default setting Server and Client Tools.

Step 12 In the Instance Name dialog box, check the Default check box.

Step 13 Click Next.

Step 14 In the Setup Type dialog box, click Next to accept the default setting Typical.

Step 15 At the top of the Services Accounts dialog box, click Use the Same Account for Each Service.

Step 16 Under Service Settings, click Use a Domain User Account.

Step 17 Under Service Settings, in the Username, Password, and Domain boxes, specify a domain user account that:

Has the right to log on as a service.

Is a member of the Administrators local group.

If you are setting up failover, specify the same account on both Cisco Unity servers.

Step 18 Click Next.

Step 19 In the Authentication Mode dialog box, Cisco recommends that you click Windows Authentication Mode.

If you click Mixed Mode (which is supported, but is less secure), under Add Password for the SA Login, enter and confirm a password for the SQL Server system administrator logon.

Step 20 Click Next.

Step 21 In the Start Copying Files dialog box, click Next.

Step 22 In the Choose Licensing Mode dialog box, click Processor License For, and specify the number of processors in the Cisco Unity server.

Step 23 Click Continue.

Step 24 If you are prompted about shutdown tasks before continuing with the installation, click Next.

Step 25 Click Finish.

Step 26 Restart the server.


After Cisco Unity 3.1(5) was released, SQL Server 2000 Service Pack 3 was made a requirement for all 3.1(x) releases because of the Slammer worm, but the requirement was not enforced by the Cisco Unity Setup program. Beginning with Cisco Unity 3.1(6), the requirement is enforced.

To Install SQL Server 2000 Service Pack 3


Step 1 Insert Cisco Unity Service Packs CD 2 in the CD-ROM drive.

Step 2 Browse to the directory SQL2000_SP3\x86\Setup, and double-click Setupsql.exe.

Step 3 Follow the on-screen prompts to install the service pack. Do not check the Enable Cross-Database Ownership Chaining For All Databases (Not Recommended) check box.

Step 4 When the installation is finished, shut down and restart the Cisco Unity server.


MSDE 2000

Do the following three procedures in the order listed.


Caution MSDE 2000 is not the same as SQL Server 2000 Personal Edition. Do not install Personal Edition.


Caution If you are setting up failover, do not install MSDE 2000 on either Cisco Unity server. Instead, install SQL Server 2000. See the "SQL Server 2000" section.

To Install MSDE 2000


Step 1 Insert the Cisco Unity Data Store 2000 disc in the CD-ROM drive.

Step 2 Browse to the directory MSDE, and double-click Setup.exe.

Step 3 When the installation is complete, click Yes to restart the server. Leave the Cisco Unity Data Store 2000 compact disc in the CD-ROM drive.


To Install Enterprise Manager


Step 1 When the server restarts, log on to Windows.

Step 2 If the Cisco Unity Data Store 2000 disc does not run automatically, browse to the root directory, and double-click Autorun.exe.

Step 3 Click SQL Server 2000 Components.

Step 4 Click Install Database Server.

Step 5 In the Welcome dialog box, click Next.

Step 6 In the Computer Name dialog box, click Next to accept the default setting Local Computer.

Step 7 In the Installation Selection dialog box, click Next to accept the default setting Create a New Instance of SQL Server, or Install Client Tools.

Step 8 Follow the on-screen prompts until the CD Key dialog box appears.

Step 9 Enter the key for Cisco Unity Data Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 10 Click Next.

Step 11 In the Installation Definition dialog box, click Client Tools Only.

Step 12 Click Next.

Step 13 In the Select Components dialog box, uncheck all check boxes in the Components list except Management Tools.

Step 14 Select Management Tools (but do not uncheck the check box).

Step 15 In the Sub-Components list, uncheck all check boxes except Enterprise Manager, and click Next.

Step 16 In the Start Copying Files dialog box, click Next.

Step 17 Click Finish.


After Cisco Unity 3.1(5) was released, MSDE 2000 Service Pack 3 was made a requirement for all 3.1(x) releases because of the Slammer worm, but the requirement was not enforced by the Cisco Unity Setup program. Beginning with Cisco Unity 3.1(6), the requirement is enforced.

To Install MSDE 2000 Service Pack 3


Step 1 Insert Cisco Unity Service Packs CD 2 in the CD-ROM drive.

Step 2 Browse to the directory MSDE SP3\MSDE, and double-click Setup.exe.

Step 3 Follow the on-screen prompts.

Step 4 When the installation is finished, the MSDE Service Pack 3 installation program prompts you to restart the server to complete the installation. Shut down and restart the Cisco Unity server.


Installing Internet Explorer 5.5 with Service Pack 2

The version of Internet Explorer 5.5 that is shipped with Cisco Unity includes Internet Explorer 5.5 Service Pack 2.


Caution When you install Internet Explorer, the file WScript.exe is installed automatically. Do not remove WScript.exe, or the Cisco Unity Setup program will fail.

To Install Internet Explorer 5.5 with Service Pack 2


Step 1 Insert the Internet Explorer 5.5 disc in the CD-ROM drive.

Step 2 Browse to the I386 directory.

Step 3 Double-click IE5Setup.exe.

Step 4 Follow the on-screen prompts to complete the installation.


Installing Message Queuing 2.0

To Install Message Queuing 2.0


Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 In the Windows Components dialog box, check the Message Queuing Services check box. Do not change any other items.

Step 4 Click Next.

Step 5 In the Message Queuing Type dialog box, click Next. Do not change any items.

Step 6 If the Message Queuing Server dialog box appears, click Message Queuing Will Not Access a Directory Service, and click Next.

Step 7 If the Windows NT 4.0 Message Queuing Clients dialog box appears, click No, Do Not Change the Permissions, and click Next.

Step 8 When you are prompted, insert the Windows 2000 Server disc in the CD-ROM drive, and click OK. If the Cisco Unity server was purchased from Cisco, the disc is labeled Cisco Unity System Disc.

Step 9 In the Completing the Windows Components Wizard dialog box, click Finish.

Step 10 Close the Add Remove Programs dialog box and Control Panel.


Installing the NNTP and SMTP Services (Exchange 2000 Only)

Install the Microsoft NNTP and SMTP services if you are installing Exchange 2000 on the Cisco Unity server or if you are connecting Cisco Unity to an Exchange 2000 server.

To Install the NNTP and SMTP Services


Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 Click Internet Information Services (IIS) (but do not uncheck the check box), and click Details.

Step 4 In the Internet Information Services (IIS) dialog box, check the NNTP Service check box. If the SMTP Service check box is not already checked, check it, too.

Step 5 Click OK.

Step 6 Click Next.

Step 7 When the installation is complete, click Finish.

Step 8 Close the Add/Remove Programs dialog box and Control Panel.


Installing MSXML3 and MSXML3 Service Pack 1

To Install MSXML3 and MSXML3 Service Pack 1


Step 1 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 2 Browse to the MsXml directory, and double-click Msxml3sp1.exe.

Step 3 Follow the on-screen prompts.


Installing Exchange, Including Administration Software, on the Cisco Unity Server (Selected Configurations Only)

This section contains procedures for installing Exchange 2000 Server and Exchange Server 5.5, both of which include administration software, on the Cisco Unity server. Do the procedures for your version of Exchange:

Exchange 2000

Exchange Server 5.5

Note that if Exchange is not being installed on the Cisco Unity server, Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity system is installed.

If you are not installing Exchange on the Cisco Unity server, see the "Installing Only Exchange Administration Software on the Cisco Unity Server" section for instructions on installing the Exchange administration software on the Cisco Unity server. Later in the installation, you specify an Exchange server on the network for the Cisco Unity server to connect with.

Ensure that the number of Exchange users homed on each Exchange server does not exceed Microsoft recommendations.

Note the following special cases regarding the Exchange installation:

Exchange 2000
clustering

Cisco Unity can service subscribers on both active/active and active/passive clusters. For active/passive clustering, Cisco Unity can service subscribers only on two-node clusters.

Do not install Cisco Unity on a server in an Exchange cluster.

Cisco Unity does not support Exchange 5.5 clustering.

Cisco Unity voice messages
stored on both Exchange 2000
and Exchange 5.5 servers

If you install Exchange on the Cisco Unity server, install Exchange 2000.

Cisco Unity failover

Do not install Exchange on either of the Cisco Unity servers. Install only the Exchange administration software on the Cisco Unity servers. See the "Installing Only Exchange Administration Software on the Cisco Unity Server" section.


Exchange 2000

Do the following five procedures, if applicable, in the order listed. The procedures apply to the compact discs that are shipped with Cisco Unity. If you are using different discs, the procedures may differ.


Caution If you are setting up failover, do not install Exchange 2000 on either Cisco Unity server.

To Run Forestprep (Required Only If the Cisco Unity Server Is the First Exchange 2000 Server in the Forest)


Step 1 Log on to Windows by using the schema administrator account.

Step 2 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.

Step 3 On the Windows Start menu, click Run, then run
<CD-ROM drive letter>:\setup\i386\setup.exe /forestprep

Step 4 Follow the on-screen prompts.

Step 5 When you are prompted to enter a product identification number/CD key, enter the key for Cisco Unity Message Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 6 Click Finish.


To Run Domainprep (Required Only If the Cisco Unity Server Is the First Exchange 2000 Server in the Domain)


Step 1 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.

Step 2 On the Windows Start menu, click Run, then run
<CD-ROM drive letter>:\setup\i386\setup.exe /domainprep

Step 3 Follow the on-screen prompts.

Step 4 When you are prompted to enter a product identification number/CD key, enter the key for Cisco Unity Message Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 5 If a warning appears about this being an insecure domain, click OK.

Step 6 Follow the on-screen prompts.

Step 7 Click Finish.


Changes to the Active Directory schema may take 15 minutes or more to replicate throughout the forest. These changes must finish replicating before you can install Exchange. To determine whether changes have replicated and to force replication if necessary, use Replication Monitor, which is available when Support Tools is installed from the Windows 2000 Server disc. If the Cisco Unity server was purchased from Cisco, the disc is labeled Cisco Unity System Disc.

To Install Exchange 2000 Server


Step 1 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.

If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

Step 2 Click Exchange Server Setup.

Step 3 Follow the on-screen prompts until you are prompted to enter a product identification number/CD key.

Step 4 Enter the key for Cisco Unity Message Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 5 In the Component Selection dialog box, change the drive and path where the Exchange 2000 application files will be installed, if applicable. Specify the drive location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section. Do not change which components to install.

Step 6 Click Next.

Step 7 Follow the on-screen prompts until the installation is complete.

Step 8 Click Finish.


To Install Exchange 2000 Service Pack 2


Step 1 Insert Cisco Unity Service Packs CD 1 in the CD-ROM drive.

Step 2 Browse to the directory Exchange 2000 SP2\server\setup\i386, and double-click Update.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart the server.


Move the Exchange 2000 transaction and system logs, and databases to the locations you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.

To Move the Exchange 2000 Transaction and System Logs, and Databases


Step 1 Start Exchange System Manager.

Step 2 Right-click the Storage Group for the log files you want to move, then click Properties.

Step 3 Click the General tab.

Step 4 Click Browse.

Step 5 Locate the type of logs you want to move. Note that both system logs and transaction logs can be moved in the same operation.

Step 6 Click the new location for the log files, or create a new folder.

Step 7 Click Apply.

Step 8 Click Yes twice.

Step 9 Do a full online Exchange backup to complete the operation.

Step 10 Move the Exchange 2000 databases. Refer to Knowledge Base articles 155761 and 257184 on the Microsoft Product Support Services website.


Exchange Server 5.5

Do the following three procedures, if applicable, in the order listed. The procedures apply to the compact discs that are shipped with Cisco Unity. If you are using different discs, the procedures may differ.


Caution If you are setting up failover, do not install Exchange 5.5 on either Cisco Unity server.

To Install Exchange Server 5.5


Step 1 If you are installing the Cisco Unity system into an existing Exchange site, log on to Windows by using the account that was used to install Exchange on other servers. Otherwise, use an account that has Services Account Administration permissions for the destination site and configuration containers.

Step 2 Insert Cisco Unity Message Store 5.5 CD 1 in the CD-ROM drive.

Step 3 When the Microsoft Exchange Server Version 5.5 window appears, click Setup Server and Components.

If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

Step 4 Click Microsoft Exchange Server 5.5.

Step 5 Accept the license agreement.

Step 6 Click Complete/Custom.

Step 7 Uncheck the Outlook Web Access check box.

Optionally, you can save disk space by choosing not to install the MS Mail and/or cc:Mail connectors, if the site does not require them. In the list, click Microsoft Exchange Server, then click Change Option. Uncheck the MS Mail Connector or cc:Mail Connector check box. Then click OK.

Step 8 Click Continue.

Step 9 When you are prompted to enter a CD key, enter the key for Cisco Unity Message Store 5.5. The key is located on a sticker on the back of the CD sleeve.

Step 10 Click OK.

Step 11 Follow the on-screen prompts until you are prompted to choose between joining an existing site and creating a new site:

Join an
existing site

When there is an existing Exchange site and you want to add the Cisco Unity server to that site.

Create a new site

When the Cisco Unity server is the only Exchange server.

or

When there are other Exchange servers, but you are installing the Cisco Unity system in the Voice Messaging Only configuration.


Step 12 Follow the on-screen prompts until you are prompted to run the optimizer.

Step 13 Click Run Optimizer. Note that the Exchange Optimizer may automatically move files to different hard disks unless you specify otherwise.

Step 14 Follow the on-screen prompts to complete the installation.

Step 15 At the Microsoft Exchange Server screen, click Exit.

Step 16 Restart the server.


To Change the LDAP Port Number


Step 1 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.


Caution If you installed Exchange 5.5 and Active Directory on the same server, you must change the LDAP port number. Otherwise, changing the LDAP port number is optional.

Step 2 In the site container, open the Configuration container.

Step 3 Under Configuration, click Protocols.

Step 4 In the right pane, double-click LDAP (Directory) Site Defaults.

Step 5 On the General tab, change Port Number to 379 (or another available port number).

Step 6 Click OK, and close the Exchange Administrator.


Microsoft recommends that all Exchange 5.5 servers on the network have the same service pack installed. Install Exchange 5.5 Service Pack 4 on the Cisco Unity server and on the other Exchange 5.5 servers in the site.

To Install Exchange 5.5 Service Pack 4


Step 1 Insert Cisco Unity Service Packs CD 1 in the CD-ROM drive.

Step 2 Browse to the directory Exchange 5.5 SP4, and double-click Update.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart the server.


To Configure Exchange


Step 1 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 2 In the dialog box that appears, click Browse.

Step 3 In the Server Browser dialog box, click the name of the Cisco Unity server, and click OK.

Step 4 In the Connect to Server dialog box, click Set as Default, and click OK.

Step 5 If you changed the LDAP port number, restart the server.


Installing Only Exchange Administration Software on the Cisco Unity Server

Do this section if you are not installing Exchange 2000 or Exchange 5.5 on the Cisco Unity server. Note that Cisco assumes that the Exchange environment is already set up and working before the Cisco Unity system is installed.

Later in the installation, you specify an Exchange server on the network for the Cisco Unity server to connect with.

(If you are installing Exchange 2000 or Exchange 5.5 on the Cisco Unity server, see the "Installing Exchange, Including Administration Software, on the Cisco Unity Server (Selected Configurations Only)" section.)

This section contains procedures for installing Exchange 2000 and Exchange 5.5 administration software. Install the applicable administration software on the Cisco Unity server:

Exchange 2000
administration software

When the Exchange organization contains only Exchange 2000 servers or contains both Exchange 2000 and Exchange 5.5 servers. See Exchange 2000 Administration Software.

Exchange 5.5
administration software

When the Exchange organization contains only Exchange 5.5 servers. See Exchange 5.5 Administration Software.


Exchange 2000 Administration Software

To Install Exchange 2000 Administration Software


Step 1 Insert the Cisco Unity Message Store 2000 disc in the CD-ROM drive.

If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

Step 2 Click Exchange Server Setup.

Step 3 Follow the on-screen prompts until the Product Identification dialog box appears.

Step 4 Enter the key for Cisco Unity Message Store 2000. The key is located on a sticker on the back of the CD sleeve.

Step 5 In the Component Selection dialog box, in the Action column, change the action for Microsoft Exchange 2000 to Custom.

Step 6 Change the action for Microsoft Exchange Messaging and Collaboration Services to None.

Step 7 Leave the action for Microsoft Exchange System Management Tools as Install.

Step 8 Click Next.

Step 9 Follow the on-screen prompts to complete the installation.

Step 10 Restart the server.


To Install Exchange 2000 Service Pack 2


Step 1 Insert Cisco Unity Service Packs CD 1 in the CD-ROM drive.

Step 2 Browse to the directory Exchange 2000 SP2\Server\Setup\i386, and double-click Update.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart the server.


Exchange 5.5 Administration Software

Do the following two procedures in the order listed.

To Install Exchange 5.5 Administration Software


Step 1 Insert Cisco Unity Message Store 5.5 CD 1 in the CD-ROM drive.

If the disc does not run automatically, browse to the root directory, and double-click Launch.exe.

Step 2 When the Microsoft Exchange Server Version 5.5 window appears, click Setup Server and Components.

Step 3 Click Microsoft Exchange Server 5.5.

Step 4 Accept the license agreement.

Step 5 Click Complete/Custom.

Step 6 Uncheck all check boxes except the Microsoft Exchange Administrator check box.

Step 7 Click Continue.

Step 8 When you are prompted to enter a CD key, enter the key for Cisco Unity Message Store 5.5. The key is located on a sticker on the back of the CD sleeve.

Step 9 Click OK.

Step 10 Follow the on-screen prompts to complete the installation.


Microsoft recommends that all Exchange 5.5 servers on the network have the same service pack installed. Install Exchange 5.5 Service Pack 4 on the Cisco Unity server and on the other Exchange 5.5 servers in the site.

To Install Exchange 5.5 Service Pack 4


Step 1 Insert Cisco Unity Service Packs CD 1 in the CD-ROM drive.

Step 2 Browse to the directory Exchange 5.5 SP4, and double-click Update.exe.

Step 3 Follow the on-screen prompts to complete the installation.

Step 4 Restart the server.


Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)

With Exchange 2000, several changes need to be made to the Active Directory schema for Cisco Unity to work properly. To see the changes that the schema update program makes, browse to the directory Schema\LdifScripts on Cisco Unity CD 1, and view the file Avdirmonex2k.ldf.

Additional changes to the schema are required if you are setting up a Cisco Unity Bridge. To see the changes that the schema update program makes for the Bridge, view the file Omnigateway.ldf.

To update the schema, use either the following procedure or any tool that applies LDIF scripts (for example, the Microsoft Ldifde utility).

If you are setting up failover, you need to update the schema only once. (Both servers must be member servers in the same domain, so they use the same Active Directory schema.)

To Extend the Active Directory Schema


Step 1 Confirm that all domain controllers are online before making the schema updates. Schema replication will occur only if all domain controllers are online.

Step 2 On the domain controller that is the schema master, log on by using an account that is a member of the Schema Administrators group.

Step 3 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 4 Browse to the ADSchemaSetup directory.

Step 5 Double-click ADSchemaSetup.exe, and then double-click the dialog box that is displayed to proceed with the installation.

Step 6 In the Active Directory Schema Setup dialog box, check the Exchange 2000 Directory Monitor check box.

Step 7 If you are also installing a Cisco Unity Bridge, check the Exchange 2000 Bridge Connector check box.

Step 8 When the LDAP Data Interchange Format (LDIF) scripts have finished running, click OK.

Step 9 When the schema extension has finished, Ldif.log and LDif.err files are saved to the desktop. View the contents of the files to confirm that the extension completed successfully.

Step 10 Wait for the changes to the schema to replicate throughout the forest before adding information to the primary location and to delivery locations. Changes to the schema may take 15 minutes or more to replicate.


Note To determine whether changes have replicated and to force replication if necessary, use the Replication Monitor, which is available when you install Support Tools from the Windows 2000 Server disc. If the Cisco Unity server was purchased from Cisco, the disc is labeled Cisco Unity System Disc.



Installing Windows Terminal Services or pcAnywhere (Selected Systems)

You install Windows Terminal Services or pcAnywhere because Cisco TAC may use it to perform troubleshooting.

If the Cisco Unity server was purchased from Cisco and if you installed Windows 2000 Server by using the Platform Configuration discs, revision G or later, Windows Terminal Services is already installed. Skip this section unless you want to use pcAnywhere instead of Windows Terminal Services.

If the Cisco Unity server was not purchased from Cisco or if you have old Platform Configuration discs, either install Windows Terminal Services or install and configure pcAnywhere.

For more information on Platform Configuration discs, including the software installed by each version and how to identify a revision G disc, refer to Components and Software Installed by the Cisco Unity Platform Configuration Discs and the Cisco Unity System Preparation Assistant, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Installing Windows Terminal Services

To Install Windows Terminal Services


Step 1 On the Windows Start menu, click Settings > Control Panel > Add/Remove Programs.

Step 2 Click Add/Remove Windows Components.

Step 3 In the Windows Components dialog box, check the Windows Terminal Services check box. Do not change any other items.

Step 4 Click Next.

Step 5 In the Terminal Services Setup dialog box, click Remote Administration Mode, and click Next.

Step 6 When you are prompted, insert the Windows 2000 Server disc in the CD-ROM drive, and click OK. If the Cisco Unity server was purchased from Cisco, the disc is labeled Cisco Unity System Disc.

Step 7 In the Completing the Windows Components Wizard dialog box, click Finish.

Step 8 Click Yes to restart the server.


Installing and Configuring pcAnywhere

For supported versions of Symantec pcAnywhere, refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation _guides_list.html.

Follow the manufacturer instructions to install pcAnywhere. See also the "Recommended Configuration for pcAnywhere" section, below.

The remote-access software can be installed on the Cisco Unity server in addition to Windows Terminal Services (which is the default remote-access software for the Cisco Unity server and is included with Windows 2000 Server). Use an external modem with pcAnywhere.

Recommended Configuration for pcAnywhere

Cisco recommends that you do the following three procedures to configure pcAnywhere to avoid video problems, screen-refresh problems, and a possible problem with the server not responding after pcAnywhere disconnects.

To Configure pcAnywhere So That It Does Not Start Automatically When You Restart the Server


Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 In the pcAnywhere toolbar, click Hosts.

Step 3 Right-click the Modem icon or the host that is configured for a modem, and click Properties.

Step 4 In the pcAnywhere Host Properties dialog box, click the Settings tab.

Step 5 In the Host Startup section, uncheck the Launch with Windows check box.

Step 6 Click OK to close the pcAnywhere Host Properties dialog box.

Step 7 Exit pcAnywhere.


To avoid a pcAnywhere video problem, Cisco recommends that you change the pcAnywhere video mode. (The problem is described in Symantec Knowledge Base article 2001040615242112.)

To Change the pcAnywhere Video Mode to Compatibility


Step 1 On the Windows Start menu, click Programs > Symantec pcAnywhere.

Step 2 On the pcAnywhere Tools menu, click Options.

Step 3 On the Host Operation tab, under Video Mode Selection, click Compatibility.

Step 4 Click OK.

Step 5 Close pcAnywhere.


To avoid a pcAnywhere problem with slow or partial screen refreshes on multiprocessor host computers, and a possible problem in which the host computer stops responding when pcAnywhere disconnects, Cisco recommends that you add a registry entry that sets pcAnywhere to run on one or more specific processors. (The problem is described in Symantec Knowledge Base article 199861984643.)

Be aware that setting pcAnywhere to run on a specific processor may affect performance on the Cisco Unity server if someone uses pcAnywhere to access the server during peak hours.

To Set pcAnywhere to Run on One or More Specific Processors


Step 1 Start Regedit.


Caution Changing the wrong registry key or entering an incorrect value can cause the server to malfunction. Before you edit the registry, confirm that you know how to restore it if a problem occurs. (Refer to the "Restoring" topics in Registry Editor Help.) Note that for Cisco Unity failover, registry changes on one Cisco Unity server must be made manually on the other Cisco Unity server, because registry changes are not replicated. If you have any questions about changing registry key settings, contact Cisco TAC.

Step 2 If you do not have a current backup of the registry, click Registry > Export Registry File, and save the registry settings to a file.

Step 3 Expand the key
HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcANYWHERE\CurrentVersion\Host.

Step 4 Add a DWORD value named ProcessorMask, and set the value depending on which processor you want to use (for example, to make pcAnywhere run on the second processor only, set ProcessorMask to 2):

0

All processors

1

First processor

2

Second processor

4

Third processor

8

Fourth processor


To allow pcAnywhere to run on more than one processor, set the value of ProcessorMask to the sum of the corresponding values. (For example, to make pcAnywhere run on the third and fourth processors, set ProcessorMask to 12 [4 + 8].)

Step 5 Either stop and restart the pcAnywhere host service or restart the Cisco Unity server.


Installing Virus-Scanning Software and Excluding from Scanning the Directory in Which Cisco Unity Is Installed

For information on supported virus-scanning software, refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

When using virus-scanning software, you need to exclude from scanning the directory in which Cisco Unity is installed so that the Cisco Unity Administrator and the ActiveAssistant will work properly.

To Install Virus-Scanning Software and Exclude from Scanning the Directory in Which Cisco Unity Is Installed


Step 1 Follow the manufacturer instructions to install the virus-scanning software.

Note that scanning individual Exchange mailboxes can affect the performance of Cisco Unity.


Caution Do not configure virus-scanning software to block WAV attachments, or voice messages will be stripped of their recordings.

Step 2 Exclude from virus scanning the directory in which Cisco Unity is installed (the default directory is CommServer). Refer to Help for the virus-scanning software for information on excluding directories from scanning.


Installing and Configuring Cisco Security Agent

At the time this book was published, Cisco Security Agent had not been qualified for use with Cisco Unity, but we are planning to support it. For updated information on whether Cisco Security Agent is supported, and on how to install and configure it, refer to the section "New and Changed Support—Release 3.1(6)" in Release Notes for Cisco Unity Release 3.1(6), available on Cisco.com at http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Installing Cisco IDS Host Sensor Agent and Configuring Cisco IDS Host Sensor

For supported versions of Cisco IDS Host Sensor Agent, refer to Cisco Unity 3.1 System Requirements, and Supported Hardware and Software on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/prod_pre_installation_guides_list.html.

Do the following two procedures in the order listed.


Caution Do not install Cisco IDS Host Sensor Console on the Cisco Unity server.

To Install Cisco IDS Host Sensor Agent


Step 1 Follow the manufacturer instructions to install Cisco IDS Host Sensor Agent on the Cisco Unity server.

Step 2 If virus-scanning software is installed on the Cisco Unity server, exclude from scanning the directory in which the Cisco IDS Host Sensor Agent is installed, so that Cisco IDS Host Sensor will work properly.


To Configure Cisco IDS Host Sensor


Step 1 On the Cisco IDS Host Sensor console server, create an agent group named Unity, and add the Cisco Unity server to the Unity agent group.

Step 2 On the console server, create a policy named Unity.

Step 3 Add the Unity agent group to the Unity policy.

Step 4 For High and Medium events, in the Reaction list, click Prevent.

Step 5 For Low and Info events, in the Reaction list, click Log.

Step 6 On the console server, for the Unity agent group, change the security levels to Low for the following 11 signatures:

IIS Directory Traversal

IIS Envelope—File Access by IIS Process

IIS Envelope—File Access by IIS Web User

IIS Envelope—File Modification by IIS Process

IIS Envelope—Registry Access by IIS Process

IIS Envelope—File Execution by IIS Process

IIS Shielding—Configuration File Activity

IIS Shielding—File Execution

IIS Shielding—Registry Access

IIS Shielding—Service Access

IIS Shielding—SSI File Extension Request


Caution If you do not change the signatures, the Cisco Unity Administrator, Cisco Personal Communications Assistant (PCA), ActiveAssistant, Cisco Unity Visual Messaging Interface, and Status Monitor will not function correctly. In addition, Event Viewer event properties will be inaccessible.

Step 7 By default, an agent will operate in On-Warning mode after installation. We recommend that you run the agent in On-Warning mode for one week after installation, and then adjust other security levels as appropriate. Do not change the security levels that you set to Low in Step 6.


Installing Other Optional Software

RSA SecurID

Refer to the "Enhanced Phone Security" chapter of the Cisco Unity System Administration Guide, available on Cisco.com at http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_administration_guide_books_list.html.

VERITAS Backup Exec

Follow the manufacturer instructions to install VERITAS Backup Exec.

Changing Windows Explorer Settings (Selected Systems)

If the Cisco Unity server was not purchased from Cisco, do the following procedure to ensure that all system files and folders are visible in Windows Explorer during troubleshooting. (Windows Explorer settings are automatically configured if Windows was installed by using the Platform Configuration discs that are shipped with Cisco Unity servers purchased from Cisco.)

To Change Windows Explorer Settings


Step 1 On the Windows desktop, double-click My Computer.

Step 2 Click Tools > Folder Options.

Step 3 Click the View tab.

Step 4 Click Show Hidden Files and Folders.

Step 5 Uncheck the Hide File Extensions for Known File Types check box.

Step 6 Uncheck the Hide Protected Operating System Files check box, and click Yes to confirm.

Step 7 Click Apply.

Step 8 Click Like Current Folder, and click Yes to confirm.

Step 9 Click OK.


Creating Organizational Units and a Mailbox Store (Exchange 2000 Only)

With Exchange 2000, users and distribution lists are created in a location that you specify. If you want users and distribution lists to be created in custom organizational units (OUs), create the OUs now. Both OUs need to be in the same domain, but they do not need to be in the same domain as the Cisco Unity server. For information on creating OUs, refer to Active Directory Users and Computers Help.

You also have the option to create a custom mailbox store as the default for subscribers that are added through the Cisco Unity Administrator or that are imported from a CSV file. For information on creating a custom mailbox store, refer to Exchange System Manager Help. (You configure Cisco Unity to use the mailbox store during the Cisco Unity Setup program.)

If you are setting up failover, you must use the same custom OUs and mailbox stores for both Cisco Unity servers.

About the Accounts Required for the Cisco Unity Installation

This section describes the following domain accounts that are needed for the Cisco Unity installation:

The Account Used to Install Cisco Unity

The Account Used to Access the Cisco Unity Administrator

The Accounts That Cisco Unity Services Log On As

The Account Used to Install Cisco Unity

During installation, Cisco Unity creates a number of Cisco Unity objects in Active Directory and in Exchange, so the account with which you log on to Windows to install Cisco Unity must have proper user rights and permissions to perform the necessary operations.

If you are installing more than one Cisco Unity server in a site (including setting up failover), you can use the same account to install Cisco Unity software on all of the servers.

The Account Used to Access the Cisco Unity Administrator

When you install Cisco Unity, you are prompted to choose the Windows domain account that you want to use to access the Cisco Unity Administrator (the website used to perform most administration tasks). During installation, the domain account is automatically associated with a Cisco Unity subscriber whose class of service allows Cisco Unity Administrator access. (Later you can create additional Cisco Unity subscribers who also can access the Cisco Unity Administrator.)

By default, the Cisco Unity administration account is the installation account. If you prefer to use an account other than the installation account to be the first Cisco Unity administration account, create an additional domain account for that purpose.

When the Cisco Unity server is a domain controller, the Cisco Unity administration account must be a member of the Domain Admins group. When the Cisco Unity server is a member server, the Cisco Unity administration account must be a member of the Local Admins group. Procedures later in this chapter explain how to add the account to the applicable group.

The Accounts That Cisco Unity Services Log On As

During Cisco Unity installation, you are prompted to choose one or two domain accounts that Cisco Unity directory and message store services log on as, depending on which version of Exchange you are using:

For Exchange 2000, you use separate accounts that directory services and message store services log on as, because the permissions required by each services type conflict with the permissions required by the other.

Directory services keep subscriber data in the directory synchronized with subscriber data in the Cisco Unity SQL Server database.

Message store services allow subscribers to send and receive voice messages by using the telephone user interface.

For Exchange 5.5, you use one account that both directory services and message store services log on as.


Caution If you are using Exchange 2000, the account that Cisco Unity message store services log on as cannot be a member of the Domain Admins group or be an Exchange 2000 administrator.

Creating the Accounts

To create the accounts that are needed for the Cisco Unity installation, see the applicable section, depending on the version of Exchange in which Cisco Unity subscribers are homed:


Some procedures in this section assume that you have access to Active Directory Users and Computers because you installed Exchange 2000 or the Exchange 2000 administration software on the Cisco Unity server, or because the Cisco Unity server is a domain controller.

To create the accounts and set their permissions when Active Directory Users and Computers is not installed on the Cisco Unity server, do one of the following:

Install Active Directory Users and Computers on the Cisco Unity server. For information, refer to Windows 2000 Server Help.

In the domain that includes the Cisco Unity server, go to a computer (for example, the domain controller) on which Active Directory Users and Computers is already installed.

Creating the Accounts When Subscribers Will Be Homed Only in Exchange 2000 or Only in Exchange 5.5, or in Both (Two-Way Connection Agreement Only)

Do this section if one of the following conditions is true:

You are using only Exchange 2000 or Exchange 5.5.

You are using both Exchange 2000 and Exchange 5.5, and the Active Directory Connector uses a two-way connection agreement to replicate data between Exchange 5.5 and Active Directory.

Otherwise, do the "Creating the Accounts When Subscribers Will Be Homed in Both Exchange 2000 and Exchange 5.5 (One-Way Connection Agreement Only)" section.

To Create Domain Accounts for Cisco Unity Installation, Administration, and Services


Step 1 On the Cisco Unity server, log on to Windows by using an account that is a member of the Domain Admins group.

Step 2 On the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and Computers or click Programs > Administrative Tools > Active Directory Users and Computers.

Step 3 In the left pane, expand the domain.

Step 4 Right-click Users or the organizational unit where you want to create the installation account, and click New > User.

Step 5 Follow the on-screen prompts. Creating an Exchange mailbox is optional.

Cisco suggests that you use the following names for the accounts:

Installation

UnityInstall

Administration

UnityAdmin

Exchange 2000: Account that Cisco Unity
directory services log on as

UnityDirSvc

Exchange 2000: Account that Cisco Unity
message store services log on as

UnityMsgStoreSvc

Exchange 5.5: Account that Cisco Unity
directory and message store services log on as

UnitySvc


Step 6 Repeat Step 4 and Step 5 to create the Cisco Unity administration account and, depending on which version of Exchange you are using, the one or two accounts that Cisco Unity services log on as.

If Cisco Unity subscribers will be homed in both Exchange 2000 and Exchange 5.5, create separate accounts for directory services and message store services.

Ensure that for the accounts that Cisco Unity services log on as, the password will never expire. If the password expires, Cisco Unity will stop working the next time the server is restarted.

Step 7 Close Active Directory Users and Computers.


Creating the Accounts When Subscribers Will Be Homed in Both Exchange 2000 and Exchange 5.5 (One-Way Connection Agreement Only)

Do this section if both of the following conditions are true:

Cisco Unity subscribers will be homed in both Exchange 5.5 and Exchange 2000.

The Active Directory Connector uses a one-way connection agreement to replicate data from Exchange 5.5 to Active Directory.

If either condition is not true, do the "Creating the Accounts When Subscribers Will Be Homed Only in Exchange 2000 or Only in Exchange 5.5, or in Both (Two-Way Connection Agreement Only)" section.

To Create Accounts for a System That Includes Exchange 2000 and Exchange 5.5 Servers


Step 1 Using Exchange 5.5 Administrator, create a mailbox in the Exchange 5.5 directory for the message store services account. You do not need to associate the mailbox with a Windows NT account or an Active Directory account.

Cisco suggests that you use the name UnityMsgStoreSvc. Do not use the following names:

Unity_<servername>

Unity Messaging System - <servername>

If there is more than one Cisco Unity server in the Exchange site, create one Exchange 5.5 mailbox for each Cisco Unity server. If you are setting up one or more failover systems, create one mailbox for each pair of failover servers.

The Active Directory Connector replicates the mailbox to Active Directory as a disabled account.

Step 2 After the mailbox replicates to Active Directory, enable the account in Active Directory Users and Computers, change the password, and move it to the Exchange 2000 server to which you want to connect Cisco Unity.

Ensure that the password for the account will never expire. If the password expires, Cisco Unity will stop working the next time the server is restarted.

Step 3 On the Cisco Unity server, double-click the Cisco Unity Tools Depot icon on the desktop.

Step 4 In the left pane of Cisco Unity Tools Depot, expand Administration Tools.

Step 5 Double-click Advanced Settings Tool.

Step 6 In the Unity Settings list, click Exchange 2000/Exchange 5.5 Mixed Messaging Display Name.

Step 7 Change New Value to the display name of the mailbox that you created in Step 1.

Step 8 Click Set.

Step 9 In the Unity Settings list, click Exchange 2000/Exchange 5.5 Mixed Messaging Distinguished Name.

Step 10 Change New Value to the legacyExchangeDn (Exchange 5.5-style distinguished name) of the mailbox that you created in Step 1 (for example, /O=<Org>/OU=<Site>/CN=Recipients/CN=<Alias>).

Step 11 Click Set.

Step 12 If the system is using failover, repeat Step 6 through Step 11 on the secondary server.

Step 13 Exit the Advanced Settings Tool, and exit Tools Depot.

Step 14 Create the installation, administration, and directory services accounts. On the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and Computers or click Programs > Administrative Tools > Active Directory Users and Computers.

Step 15 In the left pane, expand the domain, right-click Users or the organizational unit where you want to create the installation account, and click New > User.

Step 16 Follow the on-screen prompts to create the installation account.

Cisco suggests that you use the following names:

Installation

UnityInstall

Administration

UnityAdmin

Account that Cisco Unity
directory services log on as

UnityDirSvc


Creating an Exchange mailbox is optional.

Step 17 Repeat Step 15 and Step 16 to create the Cisco Unity administration account and the account that Cisco Unity directory services log on as.

Ensure that for the account that Cisco Unity directory services log on as, the password will never expire. If the password expires, Cisco Unity will stop working the next time the server is restarted.

Step 18 Close Active Directory Users and Computers.

Step 19 Restart the server.


Adding the Cisco Unity Administration Account to an Admins Group

If you created a Cisco Unity administration account in the "Creating the Accounts" section, you must add the account either to the local Administrators group—when the Cisco Unity server is a member server—or to the Domain Admins group—when the Cisco Unity server is a domain controller.

This section contains two procedures. Do the procedure that is applicable to your installation.

To Add the Cisco Unity Administration Account to the Local Administrators Group (Only When the Cisco Unity Server is a Member Server)


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Administrative Tools > Computer Management.

Step 2 In the left pane of the Computer Management MMC, expand System Tools > Local Users and Groups.

Step 3 In the left pane, click Groups.

Step 4 In the right pane, double-click Administrators.

Step 5 In the Administrators Properties dialog box, click Add.

Step 6 In the Select Users or Groups dialog box, in the Look In list, click the name of the domain to which the Cisco Unity server belongs.

Step 7 In the top list, double-click the name of the Cisco Unity administration account. The name appears in the bottom list.

Step 8 Click OK to close the Select Users or Groups dialog box.

Step 9 Click OK to close the Administrators Properties dialog box.

Step 10 Close the Computer Management MMC.


To Add the Cisco Unity Administration Account to the Domain Admins Group (Only When the Cisco Unity Server Is a Domain Controller)


Step 1 On the Cisco Unity server, log on to Windows by using an account that is a member of the Domain Admins group.

Step 2 On the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and Computers or click Programs > Administrative Tools > Active Directory Users and Computers.

Step 3 In the left pane, expand the domain, and click Users.

Step 4 In the right pane, double-click the name of the Cisco Unity administration account.

Step 5 Click the Member Of tab.

Step 6 Click Add.

Step 7 In the Select Groups dialog box, in the top list, double-click Domain Admins. The name appears in the bottom list.

Step 8 Click OK to close the Select Groups dialog box.

Step 9 Click OK to close the Properties dialog box.


Setting Rights and Permissions with the Cisco Unity Permissions Wizard

This section contains procedures for setting many of the permissions that Cisco Unity requires for:

The account that you will use to install Cisco Unity.

For Exchange 2000, the two accounts that Cisco Unity directory and message store services will log on as.

For Exchange 5.5, the account that both directory and message store services will log on as.

In addition, you must set Exchange-specific permissions (as described in the "Setting Exchange Permissions" section).

If you will be homing Cisco Unity subscribers in both Exchange 2000 and Exchange 5.5, do the procedure for Exchange 2000.

If the system is using failover, you run the Permissions wizard on both the primary and secondary servers.

For detailed information on the permissions set by the wizard, see Appendix D, "Permissions Set by the Cisco Unity Permissions Wizard."

Running the Cisco Unity Permissions Wizard with an Exchange 2000 Message Store

Before you can run the Permissions wizard, the Active Directory schema must have been extended for Cisco Unity, which you should have done when you set up the message store ("Extending the Active Directory Schema for Cisco Unity (Exchange 2000 Only)" section).


Caution The following procedure grants each account the rights to act as a part of the operating system, to log on as a service, and to log on as a batch job, and does so in the local security policy. If a domain security policy is in effect, confirm that the domain security policy does not deny the accounts these rights.

To Run the Cisco Unity Permissions Wizard With an Exchange 2000 Message Store


Step 1 Log on to the Cisco Unity server by using an account that:

Is a member of the Domain Admins group in the domain in which the Cisco Unity server is being installed.

Is either an Exchange Full Administrator or a member of the Domain Admins group in the domain that contains all of the domains from which you want to import Cisco Unity subscribers.

Has the right to act as part of the operating system. A member of the Domain Admins group does not, by default, have this right.


Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin, the wizard may not be able to set all of the permissions required by the installation account and the services accounts. If the Permissions wizard cannot set all of the required permissions, either the Cisco Unity installation will fail or Cisco Unity will not run properly after it has been installed.

Step 2 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 3 Browse to the Utilities\PermissionsWizard directory, and run PermissionsWizard.exe.

Step 4 In the Welcome to the Cisco Unity Permissions Wizard, click Microsoft Exchange 2000.

Step 5 Click Next.

Step 6 Click Change, and choose the account that you want to use to install Cisco Unity.

Step 7 Click Next.

Step 8 Click Change, and choose the account that you want Cisco Unity directory services to log on as.

Step 9 Click Next.

Step 10 Click Change, and choose the account that you want Cisco Unity message store services to log on as.


Caution The account that Cisco Unity message store services log on as cannot be a member of the Domain Admins group or be an Exchange 2000 administrator.

Step 11 Click Next.

Step 12 Cisco Unity needs access to one or more Active Directory organizational units to create users (Cisco Unity subscribers) and groups (Cisco Unity distribution lists). Choose the following:

The domain in which you want new users and groups to be created.

The organizational unit in which you want users to be created. This is where Cisco Unity example users will be created during Cisco Unity installation.

The organizational unit in which you want groups to be created.

Step 13 Click Next.

Step 14 Choose the organizational unit where you want Cisco Unity location objects to be created.

Step 15 Click Next.

Step 16 If you do not want to use the Cisco Unity Administrator to create new Active Directory users, contacts, and groups, you may choose to not grant the Cisco Unity directory services account the necessary rights to create each type of Active Directory object.

If you uncheck a check box next to an Active Directory object type, you will not be able to create the associated type of Cisco Unity object by using the Cisco Unity Administrator. You may only import existing objects into Cisco Unity. (For example, if you uncheck the Users check box, you will not be able to create new Cisco Unity subscribers by using the Cisco Unity Administrator. You will only be able to import existing Active Directory users to make them Cisco Unity subscribers.)

Step 17 Click Next.

Step 18 Choose the Active Directory containers from which you want to import users, contacts, and groups to make them Cisco Unity subscribers, contacts, and public distribution lists. Note the following:

You must choose a container for the domain that includes the Cisco Unity server.

Choose only one container for each domain. If you will want to import users, contacts, and groups from more than one container in a domain, choose a common parent container that includes all of the containers from which you want to import. If the common parent is the domain itself, choose the domain.

Step 19 Click Next.

Step 20 If you are using the Cisco Unity Bridge to allow Cisco Unity to exchange voice messages with other voice messaging systems that support Avaya Octel analog networking, check the Cisco Unity Will Use Cisco Unity Bridge check box.

Step 21 If you are using the Cisco Unity Bridge, choose the Active Directory organizational unit in which you want Bridge contacts to be created.

Step 22 Click Next.

Step 23 A summary appears that lists the permissions that will be granted to each account. The information listed includes user rights, Active Directory rights, and membership in groups.

Click Next to grant the listed permissions. The Permissions wizard may take a few minutes to grant permissions.

Step 24 If the Permissions wizard failed to grant one or more permissions, an error message appears that lists the number of permissions it was not able to grant. Click OK.

Step 25 To display a report listing the operations that succeeded and those that failed, if any, click View Detailed Results.

In some cases, individual rights may be combined into a single entry. For example, the rights to read properties, write properties, list contents, read permissions, and modify permissions applied onto Group objects are all included in the single entry "SUCCEEDED granting Group read/modify rights."

Step 26 If one or more permissions could not be granted, fix the problems, and run the Permissions wizard again.


Caution If the Permissions wizard failed to set any permissions, either the Cisco Unity installation will fail or Cisco Unity will not run properly after it has been installed. You must successfully run the Permissions wizard before you can continue installing Cisco Unity.


Caution An Active Directory right being granted by the Permissions wizard may conflict with an existing right on an Active Directory container. (For example, an account may be denied the right to create user objects in one of the containers selected during the Permissions wizard.) The log file will explain that a conflict has been found, but the Permissions wizard will not resolve the conflict. You must resolve the conflict and then rerun the Permissions wizard.

Step 27 Click Finish.

Step 28 If the account that you logged on with in Step 1 is also the account that you want to use to install Cisco Unity (the account that you selected in Step 6), log off of Windows and log back on so the permissions set by the Permissions wizard will take effect.


Running the Cisco Unity Permissions Wizard with an Exchange 5.5 Message Store


Caution The following procedure grants each account the rights to act as a part of the operating system, to log on as a service, and to log on as a batch job, and does so in the local security policy. If a domain security policy is in effect, confirm that the domain security policy does not deny the accounts these rights.

To Run the Cisco Unity Permissions Wizard With an Exchange 5.5 Message Store


Step 1 Log on to the Cisco Unity server by using an account that is a member of the Domain Admins group and that has the right to act as part of the operating system. A member of the Domain Admins group does not, by default, have the right to act as part of the operating system.


Caution If you try to run the Permissions wizard by using an account that has less than the default permissions for a Domain Admin, the wizard may not be able to set all of the permissions required by the installation account and the services accounts. If the Permissions wizard cannot set all of the required permissions, either the Cisco Unity installation will fail or Cisco Unity will not run properly after it has been installed.

Step 2 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 3 Browse to the Utilities\PermissionsWizard directory, and run PermissionsWizard.exe.

Step 4 In the Welcome to the Cisco Unity Permissions Wizard, click Microsoft Exchange 5.5.

Step 5 Click Next.

Step 6 Click Change, and choose the account that you want to use to install Cisco Unity.

Step 7 Click Next.

Step 8 Click Change, and choose the account that you want Cisco Unity directory and message store services to log on as.

Step 9 Click Next.

Step 10 A summary appears that lists the permissions that will be granted to each account, including user rights and membership in groups.

Click Next to grant the listed permissions. The Permissions wizard may take a few minutes to grant permissions.

Step 11 If the Permissions wizard failed to grant one or more permissions, an error message appears that lists the number of permissions it was not able to grant. Click OK.

Step 12 To display a report listing the operations that succeeded and those that failed, if any, click View Detailed Results.

Step 13 If one or more permissions could not be granted, fix the problems, and run the Permissions wizard again.


Caution If the Permissions wizard failed to set any permissions, either the Cisco Unity installation will fail or Cisco Unity will not run properly after it has been installed. You must successfully run the Permissions wizard before you can continue installing Cisco Unity.

Step 14 Click Finish.

Step 15 If the account that you logged on with in Step 1 is also the account that you want to use to install Cisco Unity (the account that you selected in Step 6), log off of Windows and log back on so the permissions set by the Permissions wizard will take effect.


Setting Exchange Permissions

In general, the Cisco Unity Permissions wizard does not set Exchange permissions, so they must be set manually. (If you are using Exchange 2000, with or without Exchange 5.5, the Permissions wizard does add the message store services account to the Exchange Domain Servers group.)

The Exchange permissions that you set for the Cisco Unity installation and services accounts depend on whether Cisco Unity subscribers are homed on Exchange 2000, Exchange 5.5, or both. See Table 2-5 for a list of the permissions that must be set for each configuration.

Do the procedures in the applicable section:

Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 2000 Servers

Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 5.5 Servers

Setting the Required Exchange Permissions When Subscribers Are Homed on Both Exchange 2000 and Exchange 5.5 Servers

If the system is using failover, set Exchange permissions only on the primary server.

Table 2-5 Required Exchange Permissions 

Where
Cisco Unity
Subscribers
Are Homed
Permissions

Exchange 2000
servers only

Installation account: Exchange Full Administrator.

Cisco Unity directory services account: Exchange Full Administrator if you want to create Cisco Unity subscribers by using the Cisco Unity Administrator. Exchange View Only Administrator if you want to create Cisco Unity subscribers only by importing accounts from Active Directory.

Cisco Unity message store services account: Member of the Exchange Domain Servers group (set by the Permissions wizard).

Cisco Unity server: Member of the Exchange Domain Servers group (only if Exchange is not installed on the Cisco Unity server).

Exchange 5.5
servers only

Installation account: Services Account Administration.

Cisco Unity directory and message store services account: Services Account Administration.

Both Exchange 2000
and Exchange 5.5
servers

Installation account: Exchange Full Administrator.

Cisco Unity directory services account: Exchange Full Administrator if you want to create Cisco Unity subscribers by using the Cisco Unity Administrator. Exchange View Only Administrator if you want to create Cisco Unity subscribers only by importing accounts from Active Directory.

Exchange Domain Servers group for the Exchange 5.5 site and Configuration container: Services Account Administration.

Cisco Unity message store services account: Member of the Exchange Domain Servers group (set by the Permissions wizard).

Cisco Unity server: Member of the Exchange Domain Servers group.


Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 2000 Servers

This section contains two procedures. Do the first procedure for all installations. Do the second procedure only when Exchange is not installed on the Cisco Unity server.

Do the following procedure for the installation account first, then for the directory services account.

To Grant Exchange Permissions to the Installation and Directory Services Accounts


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 2 In the left pane of the Exchange System Manager MMC, right-click the organization name at the top of the tree control, and click Delegate Control.

Step 3 In the Welcome to the Exchange Administration Delegation Wizard, click Next.

Step 4 In the Users or Groups dialog box, click Add.

Step 5 In the Delegate Control dialog box, click Browse.

Step 6 In the Select Users, Computers, or Groups dialog box, in the Look In list, click the name of the domain to which the Cisco Unity server belongs.

Step 7 The first time you do the procedure, in the list of users, computers, and groups, double-click the name of the installation account.

The second time you do the procedure, in the list of users, computers, and groups, double-click the name of the Cisco Unity directory services account.

The Delegate Control dialog box reappears. The account you selected appears in the Group (Recommended) or User box.

Step 8 When you do the procedure for the installation account, in the Role list, click Exchange Full Administrator.

When you repeat the procedure for the Cisco Unity directory services account, in the Role list, click the applicable option:

Exchange Full
Administrator

If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator.

Exchange View
Only Administrator

If you do not want to create Cisco Unity subscribers by using the Cisco Unity Administrator (meaning that you will create Cisco Unity subscribers only by importing accounts from Active Directory).


Step 9 Click OK to close the Delegate Control dialog box.

Step 10 Repeat Step 4 through Step 9 for the Cisco Unity directory services account.

Step 11 Click Next.

Step 12 Click Finish.

Step 13 Close the Exchange System Manager MMC.


Do the following procedure only when Exchange is not installed on the Cisco Unity server. You add the Cisco Unity server to the Exchange Domain Servers group in the domain in which the server is being installed to give the server permission to act as an Exchange server. (When Exchange is installed on the Cisco Unity server, the server is already a member of the Exchange Domain Servers group.)

To Add the Cisco Unity Server to the Exchange Domain Servers Group


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and Computers.

Step 2 In the left pane, click Computers.

Step 3 In the right pane, right-click the Cisco Unity server, and click Properties.

Step 4 In the Properties dialog box, click the Member Of tab.

Step 5 Click Add.

Step 6 In the Select Groups dialog box, in the top list, double-click Exchange Domain Servers. Exchange Domain Servers appears in the bottom list.

Step 7 Click OK to close the Select Groups dialog box.

Step 8 Click OK to close the Properties dialog box.

Step 9 Close Active Directory Users and Computers.


Setting the Required Exchange Permissions When Subscribers Are Homed Only on Exchange 5.5 Servers

Do the following procedure for the installation account first, then for the account that directory and message store services log on as.

To Grant Services Account Administration Permissions to the Installation and Cisco Unity Directory and Message Store Services Accounts


Step 1 Log on to an Exchange server in the site that the Cisco Unity server will be joining by using an Exchange Services Account Administration account.

Step 2 On the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 3 In the tree, click the site name.

Step 4 On the File menu, click Properties.

Step 5 Click the Permissions tab.

Step 6 Click Add.

Step 7 Under List Names From, click the Cisco Unity server domain.

Step 8 The first time you do the procedure, select the installation account from the list of names.

The second time you do the procedure, select the account that Cisco Unity directory and message store services log on as.

Step 9 Click Add.

Step 10 Click OK to close the Add Users and Groups dialog box.

Step 11 Under Roles, click Service Account Admin.

Step 12 Click OK to close the Properties dialog box.

Step 13 In the left pane, under the name of the site, click Configuration.

Step 14 On the File menu, click Properties.

Step 15 Click the Permissions tab.

Step 16 Click Add.

Step 17 Under List Names From, click the Cisco Unity server domain.

Step 18 In the list of names, select the installation account or the Cisco Unity directory and message store services account.

Step 19 Click Add.

Step 20 Click OK to close the Add Users and Groups dialog box.

Step 21 Under Roles, click Service Account Admin.

Step 22 Click OK to close the Properties dialog box.

Step 23 Repeat Step 3 through Step 22 for the account that Cisco Unity directory and message store services log on as.


Setting the Required Exchange Permissions When Subscribers Are Homed on Both Exchange 2000 and Exchange 5.5 Servers

When both Exchange 2000 and Exchange 5.5 users will be Cisco Unity subscribers, do the following three procedures in the order listed.


Caution If you want to home Cisco Unity subscribers both in Exchange 2000 and in Exchange 5.5, the Active Directory Connector must be installed, and there must be either a two-way connection agreement, or a one-way connection agreement that replicates data from Exchange 5.5 to Active Directory.

Do the following procedure for the installation account first, then for the directory services account.

To Grant Exchange Permissions to the Installation and Cisco Unity Directory Services Accounts


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > System Manager.

Step 2 In the left pane of the Exchange System Manager MMC, right-click the organization name at the top of the tree control, and click Delegate Control.

Step 3 In the Welcome to the Exchange Administration Delegation Wizard, click Next.

Step 4 In the Users or Groups dialog box, click Add.

Step 5 In the Delegate Control dialog box, click Browse.

Step 6 In the Select Users, Computers, or Groups dialog box, in the Look In list, click the name of the domain to which the Cisco Unity server belongs.

Step 7 The first time you do the procedure, in the list of users, computers, and groups, double-click the name of the installation account.

The second time you do the procedure, in the list of users, computers, and groups, double-click the name of the Cisco Unity directory services account.

The Delegate Control dialog box reappears. The account you selected appears in the Group (Recommended) or User box.

Step 8 When you do the procedure for the installation account, in the Role list, click Exchange Full Administrator.

When you repeat the procedure for the Cisco Unity directory services account, in the Role list, click the applicable option:

Exchange Full
Administrator

If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator.

Exchange View
Only Administrator

If you do not want to create Cisco Unity subscribers by using the Cisco Unity Administrator (meaning that you will create Cisco Unity subscribers only by importing accounts from Active Directory).


Step 9 Click OK to close the Delegate Control dialog box.

Step 10 Click Next.

Step 11 Click Finish.

Step 12 Repeat Step 2 through Step 11 for the Cisco Unity directory services account.

Step 13 Close the Exchange System Manager MMC.


To Grant Services Account Administration Permissions to the Exchange Domain Servers Group for the Exchange 5.5 site and Configuration Container


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > Microsoft Exchange Administrator.

Step 2 In the left pane, click the name of the site.

Step 3 On the Microsoft Exchange Administrator menu, click File > Properties.

Step 4 Click the Permissions tab.

Step 5 Click Add.

Step 6 In the Add Users and Groups dialog box, in the List Names From list, click the name of the domain that the Cisco Unity server is in.

Step 7 In the top list, double-click Exchange Domain Servers. Exchange Domain Servers appears in the bottom list.

Step 8 Click OK to close the Add Users and Groups dialog box.

Step 9 In the Properties dialog box, click Exchange Domain Servers.

Step 10 In the Roles list, click Service Account Admin.

Step 11 Click OK to close the Properties dialog box.

Step 12 In the left pane, under the name of the site, click Configuration.

Step 13 Repeat Step 3 through Step 11 for the Configuration container.

Step 14 Close Microsoft Exchange Administrator.


You add the Cisco Unity server to the Exchange Domain Servers group in the domain in which the server is being installed to give the server permission to act as an Exchange server. (If Exchange is installed on the Cisco Unity server, the server is already a member of the Exchange Domain Servers group.)

To Add the Cisco Unity Server to the Exchange Domain Servers Group


Step 1 On the Cisco Unity server, on the Windows Start menu, click Programs > Microsoft Exchange > Active Directory Users and Computers.

Step 2 In the left pane, click Computers.

Step 3 In the right pane, right-click the Cisco Unity server, and click Properties.

Step 4 In the Properties dialog box, click the Member Of tab.

Step 5 Click Add.

Step 6 In the Select Groups dialog box, in the top list, double-click Exchange Domain Servers. Exchange Domain Servers appears in the bottom list.

Step 7 Click OK to close the Select Groups dialog box.

Step 8 Click OK to close the Properties dialog box.

Step 9 Close Active Directory Users and Computers.


Setting Security-Monitoring Software Before Running the Installation Programs

Before you run the programs that install the Cisco Unity software, you set security-monitoring programs so they do not interfere with the installation programs. See the applicable sections:

Disabling Virus-Scanning Services

Disabling Cisco Security Agent

Setting the IDS Host Sensor Agent to Run in On-Warning Mode

Disabling Virus-Scanning Services

You disable any virus-scanning services on the Cisco Unity server because running them during the installation process may slow down the installation programs or even prevent them from running.

The Cisco Unity Installation Guide alerts you when to re-enable the virus-scanning services later in the installation process.

To Disable Virus-Scanning Services


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Disable each virus-scanning service:

a. In the right pane, double-click the service.

b. Click the General tab, and click Stop.

c. In the Startup Type list, click Disabled and click OK.

Step 4 When all virus-scanning services have been disabled, close the Services MMC.


Disabling Cisco Security Agent

At the time this book was published, Cisco Security Agent had not been qualified for use with Cisco Unity, but Cisco is planning to support it. For updated information on whether Cisco Security Agent is supported and whether you need to disable it before you install Cisco Unity software, refer to the section "New and Changed Support—Release 3.1(6)" in Release Notes for Cisco Unity Release 3.1(6), available on Cisco.com at http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Setting the IDS Host Sensor Agent to Run in On-Warning Mode

You disable the IDS Host Sensor Agent on the Cisco Unity server by setting it to run in On-Warning mode. If the IDS Host Sensor Agent is running in On-Protecting mode during the installation, the agent will prevent files from being copied to the Cisco Unity server, and the installation will fail.

The Cisco Unity Installation Guide alerts you when to reset the IDS Host Sensor Agent to run in On-Protecting mode later in the installation process.

To Set the IDS Host Sensor Agent to Run in On-Warning Mode


Step 1 On the server where the IDS Host Console is installed, on the Windows Start menu, click Programs > Cisco HIDS > Cisco HIDS Console.

Step 2 In the left pane of the Console, click Agents. The Agents view appears in the right pane.

Step 3 In the right pane, right-click the name of the IDS Host Sensor Agent on the Cisco Unity server, and click Set to Warning Mode. Note that it may take several minutes for the Current State to match the Requested State.


Installing Cisco Unity Software

There are two parts to installing Cisco Unity: Running the Cisco Unity Setup program and running the Cisco Unity Server Configuration wizard.

Cisco Unity Setup Program

To Run Cisco Unity Setup


Step 1 Log on to Windows by using the Cisco Unity installation account.


Note If you have not already done so, disable virus-scanning services on the Cisco Unity server, set the IDS Host Sensor Agent on the Cisco Unity server to run in On-Warning mode, and possibly disable Cisco Security Agent, if applicable. Otherwise, Cisco Unity Setup may take several hours to complete or may not run.


Step 2 Insert Cisco Unity CD 1 in the CD-ROM drive.

Step 3 Browse to the root directory, and double-click Setup.exe.

Step 4 Follow the on-screen prompts until the System Key dialog box appears.

If the Confirm Demonstration License Settings dialog box appears first, one of the following problems has occurred:

The system key is not fully attached or is not attached at all. Confirm that the key is fully seated.

If the key is a USB key, the driver for the key is not installed correctly. See the "Installing the USB Key Driver and Attaching the USB System Key (Selected Systems)" section.

Click Cancel, click Yes, and click Finish to exit Setup. Then resolve the problem, and rerun Setup.exe. (If you continue the installation without resolving the problem, Cisco Unity will be installed as a demonstration system.)

Step 5 In the System Key dialog box, click Update or Initialize License Settings from Update File.

Step 6 Insert the Cisco Unity Activation Code disk in drive A.

(When Cisco Unity was registered on Cisco.com, Cisco replied with an e-mail containing an attached file with an activation code for the system key. The instructions in the e-mail directed that the attached file be saved to a disk. For more information, see the "Cisco Unity Activation Code" section.)

Step 7 Browse to drive A, click the file on the disk, then click Open.

Step 8 Click Next.

Step 9 Follow the on-screen prompts until the Choose Destination Folder dialog box appears.

Step 10 Change the drive and path where Cisco Unity will be installed, if applicable. Specify the drive location you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.

Step 11 Click Next.

Step 12 If the Cisco Unity server contains Intel Dialogic voice cards, check the Install Voice Card Software check box.

Otherwise, uncheck the Install Voice Card Software check box.

Step 13 Click Next.

Step 14 Follow the on-screen prompts until the Cisco Unity Languages dialog box appears.

Step 15 Choose the language(s) to install.


Caution If you are upgrading a Cisco Unity 2.x system to version 3.1, install and load the same phone languages on the Cisco Unity 3.1 system that were installed and loaded on the 2.x system. Otherwise, subscribers who are configured to use the missing languages will not be able to hear the system conversation in their language.

If you installed Windows 2000 Server by using the manufacturer's guided system-setup utility and a retail Windows 2000 Server disc, one of the languages you choose here must match the locale you chose when you installed Windows 2000 Server.


Caution If the locale you specified when you installed Windows 2000 Server does not match any of the installed Cisco Unity languages, Cisco Unity will log errors in the event log and may stop taking calls. The language you select here must exactly match the locale you selected when you installed Windows 2000 Server. For example, if you chose English (United Kingdom) for locale, you must also choose English (United Kingdom) as one of the Cisco Unity languages. English (Australia) will not work.

If you installed Windows 2000 Server by using the Platform Configuration discs that are shipped with the Cisco Unity server, the locale is automatically set to English (United States). The Cisco Unity Setup program always installs U.S. English, so you do not need to choose it as one of the languages to install.

Australian English, New Zealand English, and Colombian Spanish are not available as text-to-speech (TTS) languages. To use one of these languages for the phone language, you must also install another language for the TTS language:

English (Australian)

Also install English (United States) for TTS.

English (New Zealand)

Also install English (United States) for TTS.

Spanish (Colombia)

Also install Spanish (Spain) for TTS.


TTS is not available in Norwegian.

Step 16 Follow the on-screen prompts until you are prompted to restart the Cisco Unity server.


Caution If you are upgrading from Cisco Unity version 2.x to 3.1, and if you plan to transfer subscriber information from the existing system to the new, do not add any objects (such as subscribers and distribution lists) or remove any default objects until after you import data from the existing Cisco Unity system. The Cisco Unity Database Import utility requires that data be imported into a clean Cisco Unity system.

Step 17 If the server does not contain Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, check the Yes, I Want to Restart My Computer Now check box, and click Finish.

If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, uncheck the Yes, I Want to Restart My Computer Now check box, and click Finish.


Caution If the Cisco Unity server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do not restart the server now or you will not be able to access the Cisco Unity Administrator after Cisco Unity is installed.

Step 18 If the server contains Intel Dialogic D/120JCT-EURO or D/240PCI-T1 voice cards, do the procedure under "Software Settings" for your voice card in Appendix A, "Voice Cards." When you are finished, restart the Cisco Unity server.


Cisco Unity Server Configuration Wizard

This section contains procedures for completing the Cisco Unity installation on an Exchange 2000 system and on an Exchange 5.5 system. Do the procedure for your version of Exchange.

If you are installing the Cisco Unity system in the Unified Messaging in an Existing Exchange Site configuration and the site contains both Exchange 5.5 and Exchange 2000 servers, use the procedure for Exchange 2000.

Exchange 2000

To Run Cisco Unity Server Configuration


Step 1 Start the Cisco Unity server.

Step 2 Confirm that Exchange is running on the server where you want to create new mailboxes. If Exchange is not running, configuring the server will fail.

Step 3 Log on to Windows by using the Cisco Unity installation account.

If the Welcome screen does not appear automatically, double-click the Configuration Setup icon on the desktop. If the Configuration Setup icon has been deleted from the desktop, browse to Commserver\ConfigurationSetup, and double-click Setup.exe.

Step 4 On the Welcome screen, click Next.

Step 5 Enter the password for the installation account, and click Next.

Step 6 Click Microsoft Exchange 2000, and click Next.

Step 7 Choose the Exchange server and mail store in which to create new mailboxes.

If you are setting up failover, you must choose the same Exchange server and mail store for both Cisco Unity servers.

For the Unified Messaging in an Existing Exchange Site configuration:

All voice messages pass through the server you choose here on their way to user mailboxes. Use Microsoft guidelines to choose a server based on its ability to handle the additional traffic.

If Exchange is configured for active/active clustering, choose either an Exchange server outside the cluster or the virtual server that is running Exchange Message Transfer Agent.

If Exchange is configured for active/passive clustering, you may choose either a server outside the cluster or the virtual server in the cluster.

Step 8 Click Next.

Step 9 Select the domain in which you want Cisco Unity to create users and distribution lists.

If you are setting up failover, you must choose the same domain for both Cisco Unity servers.

Step 10 If you created custom organizational units for users or distribution lists, click the corresponding Modify button to specify them here.

If you are setting up failover, you must choose the same custom organizational units for both Cisco Unity servers.

Step 11 Click Next.

Step 12 By default, the installation account is automatically associated with the Cisco Unity subscriber named Installer, which has the right to administer Cisco Unity. If you want to use the default, skip to Step 13.

If you created an administration account in the "Creating the Accounts" section, click Modify. In the Select User dialog box, double-click the name of the administration account.

Step 13 Click Next.

Step 14 Click OK to stop Cisco Unity services.

Step 15 If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator, which automatically creates Active Directory or Exchange 5.5 accounts, click Create Accounts.

If you do not want to create Cisco Unity subscribers by using the Cisco Unity Administrator, meaning that you will always create subscribers by importing accounts from Active Directory or Exchange 5.5, click Import Accounts Only.

Step 16 Click Next.

Step 17 Select the account that you want Cisco Unity directory services to log on as. You created this account when you did the procedures in the "Creating the Accounts" section.

Step 18 Specify the password for the directory services account, and click Next.

Step 19 Select the account that you want Cisco Unity message store services to log on as. You created this account when you did the procedures in the "Creating the Accounts" section.

Step 20 Specify the password for the message store services account, and click Next.

Step 21 When Server Configuration is complete, click Finish.


Exchange 5.5

To Run Cisco Unity Server Configuration


Step 1 Start the Cisco Unity server.

Step 2 Confirm that Exchange is running on the server where you want to create new mailboxes. If Exchange is not running, configuring the server will fail.

Step 3 Log on to Windows by using the Cisco Unity installation account.

If the Welcome screen does not appear automatically, double-click the Configuration Setup icon on the desktop. If the Configuration Setup icon has been deleted from the desktop, browse to Commserver\ConfigurationSetup, and double-click Setup.exe.

Step 4 On the Welcome screen, click Next.

Step 5 Enter the password for the installation account, and click Next.

Step 6 Click Microsoft Exchange 5.5, and click Next.

Step 7 Choose the Exchange server in which to create new mailboxes.

If you are setting up failover, you must choose the same Exchange server for both Cisco Unity servers.

For the Unified Messaging in an Existing Exchange Site configuration, we recommend that you choose one of the less busy Exchange servers in the site. All voice messages pass through the server you choose here on their way to user mailboxes.

Step 8 If Active Directory and Exchange 5.5 are installed on the same server, change LDAP Port Number to the value that you entered in the "To Change the LDAP Port Number" section.

Step 9 Click Next.

Step 10 By default, the installation account is automatically associated with the Cisco Unity subscriber named Installer, which has the right to administer Cisco Unity. If you want to use the default, skip to Step 13.

If you created an administration account in the "Creating the Accounts" section, click Modify. In the Select User dialog box, double-click the name of the administration account.

Step 11 Click Next.

Step 12 Click OK to stop Cisco Unity services.

Step 13 If you want to create Cisco Unity subscribers by using the Cisco Unity Administrator, which automatically creates Active Directory or Exchange 5.5 accounts, click Create Accounts.

If you do not want to create Cisco Unity subscribers by using the Cisco Unity Administrator, meaning that you will always create subscribers by importing accounts from Active Directory or Exchange 5.5, click Import Accounts Only.

Step 14 Click Next.

Step 15 Select the account that you want Cisco Unity directory and message store services to log on as. You created this account when you did the procedures in the "Creating the Accounts" section.

Step 16 Specify the password for the directory and message store services account, and click Next.

Step 17 When Server Configuration is complete, click Finish.


Resetting Security-Monitoring Software After the Installation Programs Have Been Run

You reset the security-monitoring programs you disabled in the "Setting Security-Monitoring Software Before Running the Installation Programs" section now that the programs for installing the Cisco Unity software have been run. If you are re-enabling virus-scanning services, you also need to exclude two directories from scanning.

See the applicable sections:

Re-enabling Virus-Scanning Services and Excluding Two Directories from Scanning

Re-enabling Cisco Security Agent

Resetting the IDS Host Sensor Agent to Run in On-Protecting Mode

Re-enabling Virus-Scanning Services and Excluding Two Directories from Scanning

When you re-enable virus-scanning services, you need to exclude from scanning the directory in which Cisco Unity is installed so that the Cisco Unity Administrator and the ActiveAssistant will work properly. If the Cisco Unity system is using Cisco IDS Host Sensor, you also need to exclude from scanning the directory in which the Cisco IDS Host Sensor Agent is installed, so that Cisco IDS Host Sensor will work properly.

To Re-enable Virus-Scanning Services and Exclude Two Directories from Scanning


Step 1 Refer to the virus-scanning software documentation to determine the names of the virus-scanning services.

Step 2 On the Windows Start menu, click Programs > Administrative Tools > Services.

Step 3 Re-enable each virus-scanning service:

a. In the right pane, double-click the service.

b. On the General tab in the Startup Type list, click Automatic, and click OK.

c. In the right pane, right-click the service, and click Start.

Step 4 When all virus-scanning services have been re-enabled, close the Services MMC.

Step 5 Exclude from virus scanning the directory in which Cisco Unity is installed (the default directory is CommServer). Refer to Help for the virus-scanning software for information on excluding directories from scanning.

Step 6 If the Cisco Unity system is using Cisco IDS Host Sensor, exclude from virus scanning the directory in which Cisco IDS Host Sensor Agent is installed.


Re-enabling Cisco Security Agent

At the time this book was published, Cisco Security Agent had not been qualified for use with Cisco Unity, but Cisco is planning to support it. For updated information on whether Cisco Security Agent is supported and whether you need to re-enable it after you install Cisco Unity software, refer to the section "New and Changed Support—Release 3.1(6)" in Release Notes for Cisco Unity Release 3.1(6), available on Cisco.com at http://www.cisco.com/en/US/partner/products/sw/voicesw/ps2237/prod_release_notes_list.html.

Resetting the IDS Host Sensor Agent to Run in On-Protecting Mode

You re-enable the IDS Host Sensor Agent on the Cisco Unity server by setting it to run in On-Protecting mode.

To Reset the IDS Host Sensor Agent To Run in On-Protecting Mode


Step 1 On the server where the IDS Host Console is installed, on the Windows Start menu, click Programs > Cisco HIDS > Cisco HIDS Console.

Step 2 In the left pane of the Console, click Agents. The Agents view appears in the right pane.

Step 3 In the right pane, right-click the name of the IDS Host Sensor Agent on the Cisco Unity server, and click Set to Protecting Mode. Note that it may take several minutes for the Current State to match the Requested State.


Moving the Data Store Databases and Transaction Log Files

The Cisco Unity data store includes several databases and their corresponding transaction log files. Because the Cisco Unity and Reports databases and their log files are the fastest-growing data store files, you place them on the system in a way that makes optimum use of system storage capacity.

As you do the following procedure, if applicable, refer to the drive locations you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section.

For more information on moving SQL Server or MSDE databases and transaction logs, refer to Microsoft documentation.

To Move the SQL or MSDE Databases and Transaction Log Files


Step 1 Stop Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Stop Cisco Unity; if the Cisco Unity icon is not available, browse to the CommServer directory and double-click AvCsTrayStatus.exe).

Step 2 On the Windows Start menu, click Run, then run cmd.

Step 3 Start OSQL by entering OSQL -E on the command line.


Caution OSQL commands are case-sensitive. Enter the instructions exactly as they appear in the procedure.

Step 4 Detach the databases from the data store application by entering the following instructions on the command line:

a. Enter use master, and press Enter.

b. Enter go, and press Enter.

c. Enter EXEC sp_detach_db 'UnityDb', and press Enter.

d. Enter go, and press Enter.

e. Enter EXEC sp_detach_db 'ReportDb', and press Enter.

f. Enter go, and press Enter.

Step 5 In Windows Explorer, create the new database and log destination directories on the drive locations you made note of in the "Determining the Drive Locations for Files on the Cisco Unity System" section. Use directory names that are easy to remember, for example:

UnityDb.mdf and
ReportDb.mdf

<Database destination drive>\<Path>\Unity Data

UnityDb_log.ldf and
ReportDb_log.ldf

<Log file destination drive>\<Path>\Unity Logs


Step 6 In Windows Explorer, copy the databases UnityDb.mdf and ReportDb.mdf from Program Files\Microsoft SQL Server\MSSQL\Data to the new database destination(s).

Step 7 In Windows Explorer, copy the transaction log files UnityDb_log.ldf and ReportDb_log.ldf from Program Files\Microsoft SQL Server\MSSQL\Data to the new log file destination(s).

Step 8 In OSQL, reattach the databases and log files to the data store application by entering the following instructions on the command line:

a. Enter use master, and press Enter.

b. Enter go, and press Enter.

c. Enter EXEC sp_attach_db 'UnityDb', '<Database destination drive>\<New database directory path>\UnityDb.mdf', '<Log file destination drive>\<New log file directory path>\UnityDb_log.ldf',
and press Enter.

d. Enter go, and press Enter.

e. Enter EXEC sp_attach_db 'ReportDb', '<Database destination drive>\<New database directory path>\ReportDb.mdf', '<Log file destination drive>\<New log file directory path>\ReportDb_log.ldf',
and press Enter.

f. Enter go, and press Enter.

Step 9 In OSQL, verify the change in the file locations by entering the following instructions on the command line:

a. Enter use UnityDb, and press Enter.

b. Enter go, and press Enter.

c. Enter sp_helpfile, and press Enter.

d. Enter go, and press Enter.

e. The file name column values should reflect the new locations.

Step 10 Enter exit, and press Enter to close OSQL.

Step 11 Optional: In Windows Explorer, rename each of the databases and log files in the old locations <Original file name and extension>.old. (For example, in its original location, rename UnityDb.mdf to UnityDb.mdf.old.)

Step 12 Restart Cisco Unity (right-click the Cisco Unity icon in the system tray, then click Start Cisco Unity; if the Cisco Unity icon is not available, browse to the CommServer directory and double-click AvCsTrayStatus.exe).