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Table Of Contents
Release Notes for Cisco Unity Release 2.4(6.135)
Changed Cisco Unity Functionality
Registry Setting for AvTrapClientConnectionHolderSvr Process
BusinessLogicManager Diagnostic Logging
Maximum Number of Users for Two-Port Keyless Demonstration System
Downloading Cisco Unity from the Web
Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
Open Caveats—Release 2.4(6.135)
Resolved Caveats—Release 2.4(6.135)
Resolved Caveats—Release 2.4(6.126)
Avoiding Collisions Between MWIs and Incoming Calls
Converting a Cisco Unity Demonstration System to a Standard System
Obtaining Technical Assistance
Contacting TAC by Using the Cisco TAC Website
Release Notes for Cisco Unity Release 2.4(6.135)
August 15, 2001
These release notes contain changed functionality, installation instructions, and open and resolved caveats for Cisco Unity™ Release 2.4(6.135).
When you download Cisco Unity from the Cisco Software Center website, the file names include an "ENU" or "ML" in the version number. "ENU" refers to the U.S. English-only version of the Cisco Unity 2.4(6.135) release. "ML" refers to the multilingual version of the 2.4(6.135) release. Both versions have exactly the same features and have exactly the same source code. The only differences between the two are in the installation requirements and in the installation instructions.
Access the latest software upgrades for Cisco Unity at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Contents
•Changed Cisco Unity Functionality
•Downloading Cisco Unity from the Web
•Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
•Obtaining Technical Assistance
Requirements
Release 2.4(6.135)ENU
•To install and run Cisco Unity 2.4(6.135), you must install Microsoft® Exchange 5.5 Service Pack 4. You can download the service pack from the Microsoft Exchange Server 5.5 downloads website. Download only SP4_550I.exe, Core Server Netsetup.
Caution After you install Service Pack 4, exit the Cisco Unity software and restart the server, or subsequent installation procedures will fail.
•The system must be using only U.S. English.
Caution If the Cisco Unity 2.4(6.135)ENU upgrade is installed on a system that is using more than one language, only U.S. English will be available on the system after the upgrade, and errors will appear in the event log.
•The system must not be running any OEM version of Cisco Unity.
•If Cisco Unity is integrated with Cisco CallManager 3.0(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.36). Refer to Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
•If Cisco Unity is integrated with Cisco CallManager 3.1(1), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 3.0(0.7). Refer to Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
•If Cisco Unity is integrated only with Cisco CallManager and if you are not using ActiveFax® (either on the Cisco Unity server or on a separate ActiveFax server), you can use the ENU download to upgrade.
•Cisco Unity version 2.4(6) supports upgrades from versions 2.3(4.104) or later.
•If Cisco Unity is integrated with any other phone system (either alone or in a dual phone system configuration) or if you are using ActiveFax (either on the Cisco Unity server or on a separate ActiveFax server), you can use the ENU download to upgrade. Depending on the Cisco Unity configuration, you may need Discs 2 and 3 from the compact disc set of Cisco Unity version 2.4(6.102) or later to complete the installation. Confirm that you have Discs 2 and 3.
•We recommend that you determine if the Cisco Security Advisory: "Code Red" Worm-Customer Impact, at http://www.cisco.com/warp/public/707/cisco-code-red-worm-pub.shtml, applies to your site.
Release 2.4(6.135)ML
•To install and run Cisco Unity 2.4(6.135), you must install Microsoft Exchange 5.5 Service Pack 4. You can download the service pack from the Microsoft Exchange Server 5.5 downloads website. Download only SP4_550I.exe, Core Server Netsetup.
Caution After you install Service Pack 4, exit the Cisco Unity software and restart the server, or subsequent installation procedures will fail.
•The system must not be running any OEM version of Cisco Unity.
•If Cisco Unity is integrated with Cisco CallManager 3.0(x), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 1.0(0.36). Refer to Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
•If Cisco Unity is integrated with Cisco CallManager 3.1(1), you must upgrade the AV-Cisco TAPI service provider (TSP) to version 3.0(0.7). Refer to Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/rel_note/index.htm.
•Cisco Unity version 2.4(6) supports upgrades from versions 2.3(4.104) or later.
•We recommend that you determine if the Cisco Security Advisory: "Code Red" Worm-Customer Impact, at http://www.cisco.com/warp/public/707/cisco-code-red-worm-pub.shtml, applies to your site.
Changed Cisco Unity Functionality
Changes—Release 2.4(6.135)
Registry Setting for AvTrapClientConnectionHolderSvr Process
A client-side registry setting has been added that will close the AvTrapClientConnectionHolderSvr process faster than the default time of 90 seconds, once the ViewMail for Microsoft Outlook form has been closed:
HKEY_CURRENT_USER\Software\Active Voice\TeLANophy\Trap\
TrapTerminateProcessDelay 5000
TrapHangupDelay 60000
Both of the values are type DWORD and are in milliseconds. (For example, a setting of 5000 equals 5 seconds.)
BusinessLogicManager Diagnostic Logging
The BusinessLogicManager is used to create subscribers. A new Group, AvSADbConn, was added to the diagnostics in MaestroTools for this function. The traces listed in Table 1 are disabled by default, and can be enabled if needed.
Change—Release 2.4(6.126)
Maximum Number of Users for Two-Port Keyless Demonstration System
The maximum number of users has been changed for the two-port keyless Cisco Unity demonstration system. The demonstration system allows five simultaneous users for each of the following features:
•Voice mail
•Fax mail
•Text to speech
•ViewMail® for Microsoft Outlook®
•Cisco Unity ActiveAssistant®
Downloading Cisco Unity from the Web
Release 2.4(6.135)ENU
Use a computer with a high-speed Internet connection to download the executable file (about 160 MB) from the Cisco Software Center. Downloading and extracting the release files takes approximately 475 MB of hard disk space.
You can install the Cisco Unity 2.4(6.135)ENU release files either from the hard disk on the Cisco Unity server or from a compact disc that you create on a computer with a read/write CD-ROM drive.
To download Cisco Unity 2.4(6.135)ENU
Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has at least 475 MB of hard disk space available.
Step 2 Create a directory for the file CiscoUnity2.4.6.135.ENU.exe on the Cisco Unity server or on the computer with a read/write CD-ROM drive.
Step 3 On a computer with a high-speed Internet connection, go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the file CiscoUnity2.4.6.135.ENU.exe.
If you downloaded the file from a computer other than the Cisco Unity server or the computer with a read/write CD-ROM drive, transfer the file to the directory you created in Step 2.
Step 4 Double-click CiscoUnity2.4.6.135.ENU.exe. Files are extracted to the directory that you specify.
If you plan to install from the Cisco Unity server, skip to Step 6.
Step 5 On the computer that has a read/write CD-ROM drive, create a compact disc that contains the extracted files. The extracted files will be located in the CD1 folder in the directory that you created. Copy only the files, not the CD1 folder.
Step 6 Delete the file CiscoUnity2.4.6.135.ENU.exe to free hard disk space.
Release 2.4(6.135)ML
Use a computer with a high-speed Internet connection to download the executable files from the Cisco Software Center.
You can install the Cisco Unity 2.4(6.135)ML release files either from the hard disk on the Cisco Unity server or from compact discs that you create on a computer with a read/write CD-ROM drive.
There are three executable files. You need to download only the files that contain the features you are using:
CiscoUnity2.4.6.135.ML.CD1.exe (Disc 1)
The Disc 1 file contains Cisco Unity software and the following languages:
•DEU-German
•ENA-English Australian
•ENG-English Great Britain
•ENU-English United States
•FRA-French France
•NLD-Dutch
If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only the preceding languages, and if the system does not include ActiveFax™ (either on the Cisco Unity server or on a separate fax server), you can upgrade to version 2.4(6.135) by using the Disc 1 file alone.
If you are integrating only with a Cisco CallManager phone system, if the Cisco Unity system is using only U.S. English, and if the system does not include ActiveFax (either on the Cisco Unity server or on a separate fax server), you may prefer to upgrade to version 2.4(6.135) by using the file CiscoUnity2.4.6.135.ENU.exe instead, because the download is much smaller. The file is available on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
CiscoUnity2.4.6.135.ML.CD2.exe (Disc 2)
Also download the Disc 2 file if the system you are upgrading contains voice cards or if it is using any of the following languages:
•ENZ-English New Zealand
•ESO-Spanish Colombian
•NOR-Norwegian
CiscoUnity 2.4.6.135.ML.CD3.exe (Disc 3)
Also download the Disc 3 file if the system you are upgrading includes ActiveFax, either on the Cisco Unity server or on a separate ActiveFax server.
To download Cisco Unity 2.4(6.135)ML
Step 1 Confirm that the Cisco Unity server or the computer with a read/write CD-ROM drive has enough hard disk space available for the files that you need to download and for the extracted files. See Table 2.
Step 2 Create a directory for the files that you want to download, either on the Cisco Unity server or on the computer with a read/write CD-ROM drive.
Step 3 Go to the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity and download the applicable CiscoUnity2.4.6.135.ML.CD<n>.exe file(s).
Step 4 Double-click each of the files that you downloaded. For each executable file, the file-extraction program creates a CD<n> folder in the directory that you specify and extracts files to that folder.
If you plan to install from the Cisco Unity server, skip to Step 6.
Step 5 On the computer that has a read/write CD-ROM drive, create compact discs that contain the extracted files, one disc for each executable file you downloaded. Copy only the files, not the CD<n> folder. Label each compact disc CD<n>, to match the name of the executable file.
Step 6 Delete the file(s) CiscoUnity2.4.6.135.ML.CD<n>.exe to free hard disk space.
Installing Cisco Unity
Release 2.4(6.135)ENU
To upgrade to Cisco Unity 2.4(6.135)ENU by using downloaded files
Step 1 Confirm that your system is a U.S. English-only (ENU) version and meets the requirements listed in the "Requirements" section and in the "Downloading Cisco Unity from the Web" section.
Step 2 Back up the Cisco Unity server.
Step 3 Exit the Cisco Unity software.
Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files, and double-click Setup.exe.
If you created a compact disc that contains the extracted files, insert the disc in the CD-ROM drive, and double-click Setup.exe.
Step 5 If you are adding or reconfiguring voice cards or ActiveFax, use Discs 2 or 3 from the original Cisco Unity 2.4(6.x) compact disc set when prompted.
Step 6 Restart the server.
Release 2.4(6.135)ML
To upgrade to Cisco Unity 2.4(6.135)ML by using downloaded files
Step 1 Back up the Cisco Unity server.
Step 2 Exit the Cisco Unity software.
Caution When you exit the Cisco Unity software before upgrading, do not use the Kill utility to stop Cisco Unity services, or the upgrade may fail. Instead, use the Cisco Unity tray icon in the status bar or use the Status Monitor.
Step 3 If you are integrating Cisco Unity with Cisco CallManager, either alone or as part of a dual phone system integration, uninstall the AV-Cisco TSP.
Step 4 If you are installing from the hard disk on the Cisco Unity server, browse to the directory that contains the extracted files, and double-click Setup.exe in the CD1 folder.
If you created compact discs that contain the extracted files, insert Disc CD1 in the CD-ROM drive, and double-click Setup.exe.
Step 5 Follow the on-screen prompts to install Cisco Unity 2.4(6.135)ML.
Step 6 Restart the server.
Step 7 The system prompts are overwritten during the upgrade to version 2.4(6.135). Therefore, if quiet prompts were installed before you upgraded, download the latest set of prompts and reinstall them. Quiet prompts and the instructions for installing them are available on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Step 8 If you are integrating Cisco Unity with Cisco CallManager, reinstall the AV-Cisco TSP. For information on which versions are supported, see the "Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP" section.
For information on installing the AV-Cisco TSP, refer to the release notes for the version you are installing. Release notes are available on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/index.htm and on the Software Center website at http://www.cisco.com/pcgi-bin/tablebuild.pl/unity.
Qualified Product Combinations for Cisco Unity, Cisco CallManager, and the AV-Cisco TSP
Versions of Cisco Unity and the AV-Cisco TSP have been qualified for the following product combinations only.
Caveats
Open Caveats—Release 2.4(6.135)
Table 4 lists possible unexpected behavior by Cisco Unity.
Resolved Caveats—Release 2.4(6.135)
Table 5 Cisco Unity Release 2.4(6.135) Resolved Caveats
Caveat Number DescriptionCSCae07102
License syncher crashes if left in an open state.
CSCae07307
AvMalSvr.exe can crash when under heavy load when reference counts in AVAutoRefPtr became corrupt and objects were deleted.
CSCae08069
Caller gets dead air or ring no-answer when calling Cisco Unity. The event log lists identical AvWav errors from two ports at the same time.
Two ports are making a call to the win32 api function acmStreamConvert() inside the AvWav function AcmStreamConvert() at the same time. Both generate an exception, and from that point on, callers will either get dead air or RNA.
To activate the fix
The problem is fixed by setting the following registry key:
HKLM/Software/Active Voice/UnityAvWav/1.0/ForceGlobalAcmThreadSafety=1.
This fix adds processing overhead and could have a performance impact. The registry setting should not be implemented until you have confirmed with TAC that you are experiencing this problem.
CSCdu01096
If a new e-mail message is sent that contains spaces in the subject or message text, and the recipient listens to the message using RealSpeak TTS version 2.11, Cisco Unity tries to read the spaces and pauses indefinitely.
CSCdu17713
Business Logic Manager needs to have logging added.
See the "BusinessLogicManager Diagnostic Logging" section for more information.
CSCdu25852
Getting a single corrupted call causes Cisco Unity to stop processing calls and ports to go into a RNA state.
CSCdu26614
When using the AV-Cisco TSP, the MIU does not allow for serial alternate MWI types. Although the MIU does know about the alternate MWI types if they are entered into the phone system files, they are not used when making MWI requests.
CSCdu28067
Caller hears dead air when attempting a transfer to an invalid extension.
CSCdu29480
Timeout waiting for transfer to an invalid extension.
CSCdu30170
Supervised transfers fail intermittently, and the following error is logged in the Event Log: failure in Method CAvMiuLine::TransferComplete (eMIU_XFER COMPLETE_ REJECTED).
CSCdu32909
Hundreds of conversation errors appear in the Event Log on the same port over a short period of time.
When a subscriber leaves a message and the phone system interprets the subscriber's caller ID as "*," the Get handler method fails because "*" matches more then one call handler.
CSCdu36617
Cisco Unity does not start because of MIU initialization failure.
CSCdu46097
Timeout waiting for idle state on a supervised transfer.
CSCdu46310
MWI Collision issues with the AV-Cisco TSP.
If ports are not dedicated to MWIs, then collisions may occur, and sometimes they will not be handled correctly by the AV-Cisco TSP and/or the Miu.
See the "Avoiding Collisions Between MWIs and Incoming Calls" section for related information.
CSCdu49829
Unable to open some third-party software applications after listening to a VMO message on the phone.
If necessary, you can adjust the new client-side registry settings that were implemented by this fix. See the "Registry Setting for AvTrapClientConnectionHolderSvr Process" section.
CSCdu55480
Cisco Unity crashes and makes reference to the Security Key module in the Dr. Watson file.
CSCdu59736
When an exchange server goes down and comes back up, it does not allow enough time for the users mailboxes to resynchronize.
If necessary, you can adjust the new registry settings for Exchange mailbox resynchronization. The default values are:
HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox
MessagesIntervalSeconds = 30
HKLM/Software/ActiveVoice/ExchangeMonitor/ReloadMailbox
Messages Retries = 3
CSCdu68567
Upgrade of Cisco Unity fails if there is a space in the directory path.
The point where it fails is after the Unity service is stopped and shortly after the "Examining your system..." dialog box is displayed. The message received when the failure occurs is "The Installation is not complete, you should run this setup procedure again in its entirety." When you click OK, setup exits.
CSCdu68598
On rare occasions, supervised transfers can take about 1 minute to complete, resulting in the hold beep and about 30 seconds of dead air before the subscriber greeting is played.
Resolved Caveats—Release 2.4(6.126)
Documentation Updates
Change—Release 2.4(6.135)
Avoiding Collisions Between MWIs and Incoming Calls
Collisions between MWIs and incoming calls are not possible when ports are dedicated to handle only MWIs or incoming calls.
Although all known collision problems are fixed in Cisco Unity Release 2.4(6.135), there may be other collision issues that have not yet been discovered. Therefore, we recommend dedicated MWI ports.
Omission—Release 2.4(6.126)
Converting a Cisco Unity Demonstration System to a Standard System
Do the following procedure after you have ordered and received a standard Cisco Unity system.
To convert a demonstration system to a standard system
Step 1 Plug the system key into the parallel port on the server.
Step 2 Exit the Cisco Unity software, but do not restart the server.
Step 3 Insert Cisco Unity Disc 1 in the CD-ROM drive.
Step 4 Browse to the root directory of Cisco Unity Disc 1, and double-click Setup.exe.
Step 5 Follow the on-screen prompts and the instructions in the e-mail that you received from Cisco when you registered Cisco Unity on the Cisco website.
Step 6 Restart the server.
Step 7 Redo the procedures for your integration by using the appropriate Cisco Unity integration guide. Cisco Unity integration guides (PDF files) are in the Documentation directory on Cisco Unity Disc 1.
Related Documentation
Release Notes for AV-Cisco TSP Release 1.0(0.36) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/
rel_note/index.htm.Release Notes for AV-Cisco TSP Release 3.0(0.7) on Cisco.com at http://www.cisco.com/univercd/cc/td/doc/product/voice/c_unity/2_46/
rel_note/index.htm.Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following site:
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
http://www.cisco.com/public/ordsum.html
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
http://www.cisco.com/go/subscription
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical comments electronically. Click Feedback in the toolbar and select Documentation. After you complete the form, click Submit to send it to Cisco.
You can e-mail your comments to bug-doc@cisco.com.
To submit your comments by mail, write to the following address:
Attn Document Resource Connection
Cisco Systems, Inc.
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open access to Cisco information and resources at anytime, from anywhere in the world. This highly integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and services. Registered users can order products, check on the status of an order, access technical support, and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
•P4—You need information or assistance on Cisco product capabilities, product installation, or basic product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
http://www.cisco.com/register/
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
http://www.cisco.com/tac/caseopen
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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Release Notes for Cisco Unity Release 2.4(6.135)
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All rights reserved.