Cisco Survivable Remote Site Voicemail

Table Of Contents

Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5

System Requirements

Module Capacities for Cisco Unified SRSV-CUE Release 8.5

Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

Languages Supported by Cisco Unified SRSV-CUE Release 8.5

File Packages for Cisco Unified SRSV-CUE Release 8.5

Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

Software SKUs for Cisco Unified SRSV-CUE Release 8.5

Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

Determining the Software Version of Cisco Unified SRSV-CUE

New Features and Enhancements

New Features Supported in Cisco Unified SRSV-CUE 8.5.1

Caveats

Using the Bug Toolkit

Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Additional References

Obtaining Documentation and Submitting a Service Request

Release Notes for Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5

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Last updated: February 7, 2011

These release notes support Cisco Unified Survivable Remote Site Voicemail-Cisco Unity Express (SRSV-CUE) Release 8.5. Table 1 describes the history of this release.

Table 1 Cisco Unified SRSV-CUE Release History

Release	Date Released
8.5.1	December 6, 2010

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Note The user documentation for Cisco Unified SRSV-CUE refers to this release as 8.5. Release 8.5.1 is the first released version for Cisco Unified SRSV-CUE Release 8.5.

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These release notes contain the following sections:

•System Requirements

•New Features and Enhancements

•Caveats

•Additional References

•Obtaining Documentation and Submitting a Service Request

System Requirements

Hardware and software requirements for Cisco Unified SRSV-CUE Release 8.5 are detailed in the following sections:

•Module Capacities for Cisco Unified SRSV-CUE Release 8.5

•Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

•Languages Supported by Cisco Unified SRSV-CUE Release 8.5

•File Packages for Cisco Unified SRSV-CUE Release 8.5

•Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

•Software SKUs for Cisco Unified SRSV-CUE Release 8.5

•Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

•Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

•Determining the Software Version of Cisco Unified SRSV-CUE

Module Capacities for Cisco Unified SRSV-CUE Release 8.5

Table 2 lists the modules supported by Cisco Unified SRSV-CUE Release 8.5 and their respective capacities.

Table 2 Cisco Unified SRSV-CUE Release 8.5: Supported Modules and Capacities

Module	Number of included ports per module	Number of ports supported per module	Number of subscribers on Cisco Unity Express endpoints supported per module
NME-CUE	8	32	800
AIM2-CUE-K9	6	8	200
Cisco Unified SRSV-CUE on ISM-SRE-300-K9	2	12	300
Cisco Unified SRSV-CUE on SM-SRE-700-K9	4	48	1250
Cisco Unified SRSV-CUE on SM-SRE-900-K9	4	64	1550

Hardware Supported by Cisco Unified SRSV-CUE Release 8.5

Table 3 lists the supported platforms and the minimum Cisco IOS release required to support Cisco Unified SRSV-CUE Release 8.5.

Table 3 Cisco Unified SRSV-CUE Release 8.5: Supported Platforms and Minimum Cisco IOS Release Required 

Cisco Platform	NME-CUE	AIM2-CUE-K9	Cisco Unified SRSV-CUE on ISM-SRE-300-K9	Cisco Unified SRSV-CUE on SM-SRE-700-K9	Cisco Unified SRSV-CUE on SM-SRE-900-K9
Cisco 2801	—	12.4(24)T	—	—	—
Cisco 2811 Cisco 2821 Cisco 2851	12.4(24)T 15.0(1)M	12.4(24)T 15.0(1)M	—	—	—
Cisco 2901	—	—	15.0(1)M	—	—
Cisco 2911 Cisco 2921 Cisco 2951	15.0(1)M1		15.0(1)M	15.0(1)M	15.0(1)M
Cisco 3825 Cisco 3845	12.4(24)T 15.0(1)M	12.4(24)T 15.0(1)M	—	—	—
Cisco 3925 Cisco 3945	15.0(1)M1	—	15.0(1)M	15.0(1)M	15.0(1)M
Cisco 3925E Cisco 3945E	15.1(1)T1	—	—	15.1(1)T	15.1(1)T

1 The SM-NM-ADAPTR is required to install NME-CUE on the Cisco 29xx and 39xx platforms.

Languages Supported by Cisco Unified SRSV-CUE Release 8.5

Cisco Unified SRSV-CUE Release 8.5 supports different languages for the telephony user interface (TUI). The GUI pages and CLI commands are only available in U.S. English.

Multiple languages can be installed on the system at one time. You can install up to five languages at one time on the SM-SRE-700-K9, SM-SRE-900-K9, ISM-SRE-300-K9, and NME-CUE; and up to two languages on the AIM2-CUE-K9.

These languages are supported in Cisco Unified SRSV-CUE 8.5.x:

•Arabic (Saudi Arabia)

•Chinese (Mandarin)

•Danish

•Dutch

•English (UK)

•English (US)

•French (Canada)

•French (France)

•German

•Hungarian

•Italian

•Japanese

•Korean

•Portuguese (Brazil)

•Portuguese (Portugal)

•Russian

•Spanish (Colombia)

•Spanish (Europe)

•Swedish

•Turkish

File Packages for Cisco Unified SRSV-CUE Release 8.5

Table 4 lists the file packages available for the NME-CUE and AIM2-CUE-K9. Table 5 lists the file packages available for the ISM-SRE-300-K9 and SM-SRE-700-K9.

Table 4 Cisco Unified SRSV-CUE Release 8.5 Module File Packages for the NME-CUE and AIM2-CUE-K9 

Filename	Description
srsv-installer.nmx.8.5.x	Boot helper binary image for installation recovery work associated with the Cisco Unified SRSV-CUE application on the NME-CUE and AIM2-CUE-K9 modules.
srsv-vm-full-k9.nmx.8.5.x.prt1	Package payload containing all data and executable files associated with the Cisco Unified SRSV-CUE full installation on NME-CUE and AIM2-CUE-K9 modules.
srsv-vm-installer-k9.nmx.8.5.x.prt1	Archive of all data and executable files for the installer subsystem associated with the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.
srsv-vm-k9.nmx.8.5.x.pkg	Main package for the Cisco Unified SRSV-CUE application on the NME-CUE and AIM2-CUE-K9 modules.
srsv-vm-k9.nmx.8.5.x.zip	Compressed archive of all package files, except the language payloads, associated with the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.
srsv-vm-langpack.nmx.8.5.x.pkg	Main package for languages supported by the Cisco Unified SRSV-CUE application on the NME-CUE or AIM2-CUE-K9 module.
Language pack files:	Language:
srsv-vm-ar_SA-langpack.nmx.8.5.x.prt1	Arabic (Saudi Arabia)
srsv-vm-zh_CN-langpack.nmx.8.5.x.prt1	Chinese
srsv-vm-da_DK-langpack.nmx.8.5.x.prt1	Danish
srsv-vm-nl_NL-langpack.nmx.8.5.x.prt1	Dutch
srsv-vm-en_GB-langpack.nmx.8.5.x.prt1	English (UK)
srsv-vm-en_US-langpack.nmx.8.5.x.prt1	English (US)
srsv-vm-fr_CA-langpack.nmx.8.5.x.prt1	French (Canada)
srsv-vm-fr_FR-langpack.nmx.8.5.x.prt1	French (France)
srsv-vm-de_DE-langpack.nmx.8.5.x.prt1	German
srsv-vm-hu_HU-langpack.nmx.8.5.x.prt1	Hungarian
srsv-vm-it_IT-langpack.nmx.8.5.x.prt1	Italian
srsv-vm-ja_JP-langpack.nmx.8.5.x.prt1	Japanese
srsv-vm-ko_KR-langpack.nmx.8.5.x.prt1	Korean
srsv-vm-es_BR-langpack.nmx.8.5.x.prt1	Portuguese (Brazil)
srsv-vm-pt_PT-langpack.nmx.8.5.x.prt1	Portuguese (Portugal)
srsv-vm-es_RU-langpack.nmx.8.5.x.prt1	Russian
srsv-vm-es_CO-langpack.nmx.8.5.x.prt1	Spanish (Colombia)
srsv-vm-es_ES-langpack.nmx.8.5.x.prt1	Spanish (Europe)
srsv-vm-es_SE-langpack.nmx.8.5.x.prt1	Swedish
srsv-vm-tr_TU-langpack.nmx.8.5.x.prt1	Turkish

.

Table 5 Cisco Unified SRSV-CUE Release 8.5 Module File Packages for the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 

Filename	Description
srsv-installer.sme.8.5.x	Boot helper binary image for installation recovery work associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
srsv-vm-full-k9.sme.8.5.x.prt1	Package payload containing all data and executable files associated with the Cisco Unified SRSV-CUE full installation on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
srsv-vm-installer-k9.sme.8.5.x.prt1	Archive of all data and executable files for the installer subsystem associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
srsv-vm-k9.sme.8.5.x.pkg	Main package for the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
srsv-vm-k9.sme.8.5.x.zip	Compressed archive of all package files, except the language payloads, associated with the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
srsv-vm-langpack.sme.8.5.x.pkg	Main package for languages supported by the Cisco Unified SRSV-CUE application on the ISM-SRE-300-K9, SM-SRE-700-K9, and SM-SRE-900-K9 modules.
Language pack files:	Language:
srsv-vm-ar_SA-langpack.sme.8.5.x.prt1	Arabic (Saudi Arabia)
srsv-vm-zh_CN-langpack.sme.8.5.x.prt1	Chinese
srsv-vm-da_DK-langpack.sme.8.5.x.prt1	Danish
srsv-vm-nl_NL-langpack.sme.8.5.x.prt1	Dutch
srsv-vm-en_GB-langpack.sme.8.5.x.prt1	English (UK)
srsv-vm-en_US-langpack.sme.8.5.x.prt1	English (US)
srsv-vm-fr_CA-langpack.sme.8.5.x.prt1	French (Canada)
srsv-vm-fr_FR-langpack.sme.8.5.x.prt1	French (France)
srsv-vm-de_DE-langpack.sme.8.5.x.prt1	German
srsv-vm-hu_HU-langpack.sme.8.5.x.prt1	Hungarian
srsv-vm-it_IT-langpack.sme.8.5.x.prt1	Italian
srsv-vm-ja_JP-langpack.sme.8.5.x.prt1	Japanese
srsv-vm-ko_KR-langpack.sme.8.5.x.prt1	Korean
srsv-vm-es_BR-langpack.sme.8.5.x.prt1	Portuguese (Brazil)
srsv-vm-pt_PT-langpack.sme.8.5.x.prt1	Portuguese (Portugal)
srsv-vm-es_RU-langpack.sme.8.5.x.prt1	Russian
srsv-vm-es_CO-langpack.sme.8.5.x.prt1	Spanish (Colombia)
srsv-vm-es_ES-langpack.sme.8.5.x.prt1	Spanish (Europe)
srsv-vm-es_SE-langpack.sme.8.5.x.prt1	Swedish
srsv-vm-tr_TU-langpack.sme.8.5.x.prt1	Turkish

Hardware SKUs for Cisco Unified SRSV-CUE Release 8.5

Table 6 shows the hardware SKUs for Cisco Unified SRSV-CUE Release 8.5.

Table 6 Cisco UMG Release 8.5: Hardware SKUs

SKU	Description
NME-CUE	Cisco Unity Express NME
AIM2-CUE-K9	Cisco Unity Express AIM2
ISM-SRE-300-K9	Internal Services Module (ISM) 300 with Services Ready Engine
SM-SRE-700-K9	Services Module (SM) 700 with Services Ready Engine
SM-SRE-900-K9	Services Module (SM) 900 with Services Ready Engine

Software SKUs for Cisco Unified SRSV-CUE Release 8.5

Table 7 shows the software SKUs for Cisco Unified SRSV-CUE Release 8.5.

Table 7 Cisco Unified SRSV-CUE Release 8.0: Software SKUs

SKU	Description
SCUE-SV-NME-85-K9	Cisco Unity Express NME Software 8.5 Release
SCUE-SV-A2-85-K9	Cisco Unity Express AIM2 Software 8.5 Release
SCUE-SV-ISM-85-K9	Cisco Unity Express ISM SRE Software 8.5 Release
SCUE-SV-SM7-85-K9	Cisco Unity Express SM SRE 700 Software 8.5 Release
SCUE-SV-SM9-85-K9	Cisco Unity Express SM SRE 900 Software 8.5 Release

Software Licenses and Factory System Limits for Cisco Unified SRSV-CUE Release 8.5

This section describes the software licenses and system limits for Cisco Unified SRSV-CUE Release 8.5. Mailbox and voice port sessions are licensed in Cisco Unified SRSV-CUE Release 8.5. Table 8 describes the types of licenses supported, count for each license, and the maximum count for resource.

Table 8 Cisco Unified SRSV-CUE Release 8.5: Supported Licenses

License Type	Supported License SKUs	Quantity Per License	Max Quantity
			AIM2-CUE-K9	NME-CUE	SRSV-CUE on ISM-SRE-300- K9	SRSV-CUE on SM-SRE-700- K9	SRSV-CUE on SM-SRE-900-K9
Mailboxes	FL-SRSV-MBX-5	5	150	750	260	1210	1510
Voice Ports	FL-SRSV-PORT-2	2	8	32	12	48	64

Table 9 lists the number of voice ports that are installed by default.

Table 9 Cisco Unified SRSV-CUE Release 8.5: Default Voice
Ports Installed 

Module	Number of voice ports installed by default
NME-CUE	8
AIM2-CUE-K9	6
Cisco Unified SRSV-CUE on ISM-SRE-300-K9	2
Cisco Unified SRSV-CUE on SM-SRE-700-K9	4
Cisco Unified SRSV-CUE on SM-SRE-900-K9	4

Factory-set system limits are different for each module type. See Table 10 for the factory-set limits supported for each module.

Table 10 Cisco Unified SRSV-CUE Release 8.5: Voicemail Limits 

Voicemail Limits	AIM2-CUE-K9	NME-CUE	Cisco Unified SRSV-CUE on ISM-SRE-300-K9	Cisco Unified SRSV-CUE on SM-SRE-700-K9	Cisco Unified SRSV-CUE on SM-SRE-900-K9
Total mailbox storage	40 hours (2400 minutes)	750 hours (45,000 minutes)	60 hours (3,600 minutes)	1210 hours (72,600 minutes)	1510 hours (90,600 minutes)
Number of groups	30	40	40	40	40
Number of group owners	100	400	400	400	400
Number of group members	200	1000	1000	1000	1000
Number of public distribution lists	200	200	200	200	200
Number of languages supported	2	5	5	5	5
Number of SIP/JTAPI triggers	8	16	16	16	16
Number of custom scripts	12	16	16	16	16
Number of custom auto attendant applications (non system)	4	8	8	8	8
Custom prompts capacity (meg1 /minute) per installed language	25/50	125/250	125/250	125/250	125/250
Number of days of historical data stored	90	365	365	365	365
Number of simultaneous historical reporting clients supported	2	2	2	2	2

1 Meg is for engineering use.

Software Compatibility for Cisco Unified SRSV-CUE Release 8.5

Cisco Unified SRSV-CUE Release 8.5 is compatible with different software applications. Table 11 lists the versions of the different endpoints or nodes with which Cisco Unified SRSV-CUE 8.5 is compatible.

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Note Neither Cisco Unity nor Cisco Communication Manager Business Edition is supported in Cisco Unified SRSV-CUE Release 8.5.

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Table 11 Cisco Unified SRSV-CUE Release 8.5: Compatible Software 

Component	Releases	Platform
Cisco Unified Communications Manager	7.x, 8.0, 8.5	All Cisco Unified Communications Manager platforms
Cisco Unity Connection	7.1.31 2 , 8.0, 8.5	All Cisco Unity Connection platforms
Cisco Unified Messaging Gateway (SRSV-UMG)	8.0.1: 8.0.2 and later:	NME-UMG, NME-UMG-EC NME-UMG, NME-UMG-EC, SM-SRE-700-K9, SM-SRE-900-K9
Cisco Unified SRSV-CUE (this product)	8.5.x	AIM2-CUE, NME-CUE, ISM-SRE-300-K9, SM-SRE-700-K9, SM-SRE-900-K9
Cisco Unified SRST or Cisco Unified Communications Manager Express as SRST	7.1, 8.0, 8.5	ISR, ISR-G2

1 In Cisco Unity Connection Release 7.1.3, the system uploads messages that were deleted in Cisco Unified SRSV as new messages. Therefore, the subscriber must manually log in to the voicemail on Cisco Unity Connection and delete the messages again. In Cisco Unity Connection Release 8.0, the system uploads deleted voicemails as deleted. 2 The auto attendant feature is not supported with Cisco Unity Connection Release 7.1.3, only with Cisco Unity Connection Release 8.0.

Determining the Software Version of Cisco Unified SRSV-CUE

To determine the software version of Cisco Unified SRSV-CUE, perform the following steps:

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Step 1 Open a Telnet session.

Step 2 Telnet to the router by entering telnet ip-address.

Step 3 Enter the user ID and password of the router.

Step 4 Enter the following command to enter the Cisco Unified SRSV-CUE command environment:

enable

<router_password>

•On the NME-CUE, enter:

service-module integrated-service-engine slot/port session

•On the AIM2-CUE, enter:

service-module integrated-service-module slot/port session

•On the ISM-SRE-300-K9, enter:

service-module ism 0/0 session

•On the SM-SRE-700-K9 and SM-SRE-900-K9, enter:

service-module sm slot/0 session

Step 5 Enter the following command to display the Cisco Unified SRSV-CUE software version:

show software versions

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New Features and Enhancements

This section describes new features and enhancements in Cisco Unified SRSV-CUE 8.5.

•New Features Supported in Cisco Unified SRSV-CUE 8.5.1

New Features Supported in Cisco Unified SRSV-CUE 8.5.1

None.

Caveats

Caveats describe unexpected behavior in Cisco Unified SRSV-CUE Release 8.5. Severity 1 caveats are the most serious caveats. Severity 2 caveats are less serious. Severity 3 caveats are moderate caveats, and only selected severity 3 caveats are included in the caveats document.

•Using the Bug Toolkit

•Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

•Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

Using the Bug Toolkit

To find the latest Cisco UMG caveat information, go to the Bug Toolkit and search, by product, for Cisco Unified Messaging Gateway.

The following information is provided for each caveat:

•Symptoms—Description of what is observed when the caveat occurs.

•Conditions—Conditions under which the caveat has been known to occur.

•Workaround—Solutions, if available, to counteract the caveat.

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Note You must have an account on Cisco.com to use the Bug Toolkit. If you do not have an account on Cisco.com, you can register to open an account by completing the online registration form.

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Procedure

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Step 1 Navigate to the Bug Toolkit URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

Step 2 Log in to Cisco.com.

Step 3 Click Launch Bug Toolkit.

Step 4 Under Select Product Category, choose Voice and Unified Communications from the drop-down menu.

Step 5 Under Select Products, scroll down and highlight Cisco Survivable Remote Site Voicemail.

Step 6 Click Search.

The Bug Toolkit displays a list of caveats that fit your search criteria.

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Resolved Caveats for Cisco Unified SRSV-CUE Release 8.5.1

None.

Open Caveats for Cisco Unified SRSV-CUE Release 8.5.1

See the Bug Toolkit at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl for the current open caveats.

Additional References

Table 12 lists the related documentation available for Cisco UMG Release 8.5.

All Cisco UMG documentation can be found at: http://www.cisco.com/en/US/products/ps8605/tsd_products_support_series_home.html

Table 13 lists the related documentation available for Cisco Unified SRSV-CUE Release 8.5 and Cisco Unity Express Release 8.5.

All Cisco Unity Express documentation can be found at: http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html

Table 12 Cisco UMG Release 8.5 Documentation

Title	Description
Release Notes for Cisco Unified Messaging Gateway 8.5	Contains system requirements and caveats for the Cisco Unified SRSV-UMG component.
Installation and Upgrade Guide for Cisco UMG Release 8.5	Describes how to install the Cisco UMG Release 8.5 software, including licenses.
Configuring Cisco Unified Messaging Gateway 8.5 Using the GUI: SRSV and E-SRST	Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the GUI. Includes the online help.
Cisco Unified Messaging Gateway 8.5 Administrator Guide	Contains administrator information, such as maintenance and troubleshooting, for tasks that are performed from the CLI.
Cisco Unified Messaging Gateway Command Reference for 8.5 and Later Versions	Contains descriptions of all the Cisco UMG Release 8.5-specific CLI commands. Does not include Cisco Unity Express commands.

Table 13 Cisco Unified SRSV-CUE and Cisco Unity Express Release 8.5 Documentation

Title	Description
Release Notes for Cisco Unified SRSV-CUE Release 8.5 (this document)	Contains system requirements and caveats for the Cisco Unified SRSV-CUE component.
Installation and Administration Guide for Cisco Unified SRSV-CUE Release 8.0/8.5	Contains installation, administration, maintenance, troubleshooting, and CLI information for the Cisco Unified SRSV-CUE component.
Software Activation for Cisco Unity Express 7.1 and Later Versions	Contains an overview of the software activation process.
Cisco Unity Express VoiceMail and Auto Attendant CLI Administrator Guide for 3.0 and Later Versions	Describes the set of Cisco Unity Express CLI commands and tasks for configuring, managing, and maintaining Cisco Unity Express applications, such as voice mail.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html

Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.

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DISCLAIMER FOR RECORDING A CONVERSATION

The use of monitoring, recording, or listening devices to eavesdrop, monitor, retrieve, or record phone conversations or other sound activities, whether or not contemporaneous with transmission, may be illegal in certain circumstances under federal, state and/or local laws. Legal advice should be sought prior to implementing any practice that monitors or records any phone conversation. Some laws require some form of notification to all parties to a phone conversation, such as by using a beep tone or other notification method or requiring the consent of all parties to the phone conversation, prior to monitoring or recording the phone conversation. Some of these laws incorporate strict penalties. In cases where local laws require a periodic beep while a conversation is being recorded, the Cisco Unity Express voice-mail system provides a user with the option of activating "the beep." Prior to activating the Cisco Unity Express live record function, check the laws of all applicable jurisdictions. This is not legal advice and should not take the place of obtaining legal advice from a lawyer. IN ADDITION TO THE GENERAL DISCLAIMER THAT ACCOMPANIES THIS CISCO UNITY EXPRESS PRODUCT, CISCO ADDITIONALLY DISCLAIMS ANY AND ALL LIABILITY, BOTH CIVIL AND CRIMINAL, AND ASSUMES NO RESPONSIBILITY FOR THE UNAUTHORIZED AND/OR ILLEGAL USE OF THIS CISCO UNITY EXPRESS PRODUCT. THIS DISCLAIMER OF LIABILITY INCLUDES, BUT IS NOT NECESSARILY LIMITED TO, THE UNAUTHORIZED AND/OR ILLEGAL RECORDING AND MONITORING OF TELEPHONE CONVERSATIONS IN VIOLATION OF APPLICABLE FEDERAL, STATE AND/OR LOCAL LAWS.

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