Table Of Contents
System Release Notes for Contact Center: Cisco Unified Communications System,
Release 5.1(2)Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Software
Cisco Customer Response Solutions
Cisco Unified Customer Voice Portal
Cisco Computer Telephony Integration Object Server
Cisco Unified Operations Manager
Latest Software Upgrades and Licenses
Obtaining Documentation, Obtaining Support, and Security Guidelines
System Release Notes for Contact Center: Cisco Unified Communications System,
Release 5.1(2)
Contents
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Latest Software Upgrades and Licenses
Overview
It is standard methodology for Cisco Systems to perform system-wide testing of Cisco Unified Communications components, supplementing the product-level testing performed on each Cisco Unified Communications product.
A major deliverable of the System Release and Cisco Unified Communications System testing is a recommendation of compatible software releases that have been verified by the test for customers. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice application or voice infrastructure products. See System Requirements for more information.
The focus of this document is the contact center family of products of Cisco Unified Communications System testing.
Information about IP Telephony (IPT) components that have also been tested is available at the Cisco Unified Communications System Technical Information Site:
http://www.cisco.com/iam/unified/ipt3/index.htmThis document is the Cisco Unified Communications System release notes on the testing conducted on voice systems composed of Cisco voice gateways, routers, Catalyst switches and the following components:
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Tested Functionality
The focus of the Cisco Unified Communications System Release 5.1(2) testing was on system maintenance and defect resolution. The features and functionality tested were the same as in Cisco Unified Communications System Release 5.1(1), as described in the System Release Notes for Contact Center Cisco Unified Communications System, Release 5.1(1) available at:
http://www.cisco.com/univercd/cc/td/doc/systems/unified/uc511/relnotes/rnipc511.htm
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New and Changed Features
Cisco Unified Communications Release 5.1(2) integrates telephony, conferencing (voice and web), messaging, and contact center products for enterprise IP customers in a variety of deployment models using SIP and SCCP endpoints over IP networks. The contact center system is a portion of the end-to-end system release for enterprise Cisco Unified Communications, which is centered on the latest Unified CallManager release.
Since the focus of the Cisco Unified Communications System Release 5.1(2) testing was on system maintenance and defect resolution, the features and functionality tested were the same as in Cisco Unified Communications System Release 5.1(1).
The following sections provide links to release note documentation for the following components:
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Cisco Unified CallManager
The following are the new features that are available with Unified CallManager Release 5.1(2):
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The documentation that supports Unified CallManager Release 5.1(2) comprises of existing Unified CallManager Releases 5.0(4) and 5.1(1) documentation.
The Cisco Unified CallManager New and Changed Information Guide, Release 5.1(1) is a document that is specific to Unified CallManager Release 5.1(1), but can be used for customers that have release 5.1(2). It is available at:
For a detailed description of features and functionality specific to this release, see the Release Notes for Cisco Unified CallManager Release 5.1(2) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_note09186a008084221a.html
Cisco Unified Contact Center Enterprise and Cisco Unified Intelligent Contact Management Software
For a detailed description of features and functionality related to Unified CCE/Unified ICM
Release 7.1(4)ES2, see Release Notes for Cisco IPCC/ICM Enterprise & Hosted Editions Release 7.1(4) at:http://www.cisco.com/web/ccbu/ICM/7/1/4/0/0/0/ICM7.1.4_Release_Notes.pdf
Cisco Customer Response Solutions
For a detailed description of features and functionality specific to this release, see Release Notes for Cisco Customer Response Solutions 4.5(2) at:
Cisco Unified Customer Voice Portal
No additional features or functionality has been added to Unified CVP 3.1(0)SR2 since the SR1 release. For a detailed description of features and functionality specific to this release, see Release Notes for Cisco Customer Voice Portal (CVP) Release 3.1(0)SR1 at:
Cisco Computer Telephony Integration Object Server
For a detailed description of features and functionality specific to this release, see Release Notes for Cisco CTI OS Release 7.1(4) at:
http://www.cisco.com/web/ccbu/CTI/7/1/4/0/0/0/CTIOS7.1.4_Release_Notes.pdf
Cisco Agent Desktop
For a detailed description of features and functionality specific to this release, see Release Notes for Cisco Agent Desktop 7.1(1) at:
Cisco Unified Operations Manager
For a detailed description of features and functionality specific to this release, see the Release Notes for Cisco Unified Operations Manager Release 2.0 at:
http://www.cisco.com/en/US/products/ps6535/prod_release_note09186a008077a5d8.html
Cisco IP Communicator
For a detailed description of features and functionality specific to this release, see Release Notes for Cisco IP Communicator Release 2.0(2) at:
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/prod_release_note09186a008073235c.html
Cisco Unity Connection
For a detailed description of features and functionality specific to this release, see Release Notes for Cisco Unity Connection Release 1.2(1) at:
http://www.cisco.com/en/US/products/ps6509/prod_release_note09186a00806b7bfb.html
System Requirements
This section provides the following information about the software versions of Cisco components and firmware versions of Cisco Unified IP phones used in system-wide testing of Cisco Unified Communications System Release 5.1(2) for Contact Center.
End-of-Sale Components
The following components have reached end-of sale (EOS) status. However, because they are still supported and may be present in existing customer deployments, have remained installed in the Cisco Unified Contact Center Enterprise test beds for this Cisco Unified Communications System release.
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The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale. There is also an end-of-life (EOL) cycle that is a process that guides the final business operations associated with the product life cycle.
The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the comprehensive list of announcements at End-of-Life and End-of-Sale Products at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.htmlFor information on specific products, choose a product from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html. Then click on the End-of-Life and End-of-Sale Notices link in the Product Literature box.For an overview of the Products and Services EOL policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.htmlDeployment Considerations
Tables in this section list the recommended software and firmware releases based on Cisco Unified Communications System Release 5.1(2) for Contact Center. Note that not every rebuild is tested as part of the Cisco Unified Communications System testing. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying the Cisco Unified Communications System in a customer environment, remember the following:
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http://www.cisco.com/cgi-bin/tablebuild.pl/csa
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http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml
At this URL, you can also access Feature Navigator and read about the Cisco IOS Roadmap.
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http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
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Software Version Matrix
Table 1 lists the software release versions of the system components in the contact center test environment.
Table 1 Software Versions for Contact Center Components in Cisco Unified Communications System
Release 5.1(2)Cisco Unified CallManager
5.1(2)
Cisco Customer Response Solutions (Unified IP IVR)
4.5(2)
Cisco Customer Response Solutions (Unified IP IVR) Operating System
2000.4.3a SR5
Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center Enterprise
7.1(4) ES2
Cisco Unified Intelligent Contact Management and Cisco Unified Contact Center Enterprise Operating System
Win2003 SP1
Cisco Unified Customer Voice Portal
3.1(0)SR2
Cisco Unified Customer Voice Portal Operating System
Win2000 SP4
Computer Telephony Integration Object Server (CTI OS)
7.1(4)
Computer Telephony Integration Object Server (CTI OS) Operating System
Win XP SP2
Cisco Agent Desktop (CAD)
7.1
Cisco Agent Desktop (CAD) Server Operating System
Win XP SP2
ScanSoft Open Speech Recognizer (OSR)
2.0(9)
ScanSoft Open Speech Media Server (OSMS)
2.0(4)
ScanSoft Speechify
3.0(1)
Cisco CSS 11501 Content Services Switch
WebNs 7.50.1.05s
Cisco Unity Connection
1.2(1)
Cisco IP Communicator
2.0(2)
Cisco 3725, 3745 (Unified CVP VXML voice gateway)
12.4(11)T2
Cisco 3825, 3845 (Unified CVP VXML voice gateway)
12.4(11)T2
Cisco AS5400HPX, AS5400XM (Unified CVP VXML voice and PSTN gateways)
12.4(11)T2
Cisco AS5850 (PSTN gateway)
12.4(11)T2
Cisco 3660 (Cluster gatekeeper)
12.4(11)T2
Cisco 3745 (HSRP gatekeeper)
12.4(11)T2
Cisco 3725, 3745 (voice/data gateway)
12.4(11)T2
Cisco 3825, 3845 (voice/data gateway)
12.4(11)T2
RSVP Agent (on 37xx and 38xx platforms)
12.4(11)T2
Cisco 3825 MGCP gateway
12.4(11)T2
Cisco 7206 (core/WAN router)
12.4(11)T2
Cisco 871 router
12.3(8)Y12
Cisco Catalyst 3550 (access switch)
12.2(35)SE1
Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)
CatOS 8.5(8)
Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2)
12.1(26)E7
Cisco Communication Media Module (CMM)
12.4(11)T2
CiscoWorks Management Center for Cisco Security Agents
4.5.1-639
Cisco Security Agent for Unified CallManager
Bundled with Unified CallManager
Cisco Security Agent for Customer Response Solutions
4.5.1.655 / 2.0.4
Cisco Security Agent for Unified Intelligent Contact Management
4.5.1-639 / 2.0.3-W
Cisco Security Agent for Unified Customer Voice Portal
4.5.1-639 / 2.0.0
Cisco Unified Operations Manager
2.0
Cisco Unified ICM Support Tools (Server and Agent)
2.0
McAfee Antivirus1
Enterprise 8.0i
Cisco Unified IP Phones—See "Firmware Version Matrix" for models
Bundled with Unified CallManager
1 You can install third-party antivirus agents on Windows-based servers such as Unified ICM, Unified CVP, CRS, CTI, CTI OS and CAD servers, but not on non-Windows appliances such as Unified CallManager.
Firmware Version Matrix
Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones (SCCP and SIP) used in the contact center test environment.
Related Documentation
The following URLs are links to documentation for related products:
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http://www.cisco.com/go/unified-techinfo•
http://www.cisco.com/en/US/products/sw/voicesw/tsd_products_support_category_home.html•
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps14/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps427/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/ps6223/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/cscowork/ps5212/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/secursw/ps5057/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/ps6535/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/voicesw/ps5475/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/cscowork/ps2073/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/routers/ps380/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/routers/ps341/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/routers/ps274/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/univgate/ps505/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/univgate/ps509/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/routers/ps282/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/ps5855/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/switches/ps646/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/switches/ps708/
tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/ps6441/tsd_products_support_series_home.htmlInstall and Upgrade Notes
The features and functionality tested in Cisco Unified Communications System Release 5.1(2) were the same as in Cisco Unified Communications System Release 5.1(1), Additional information about installation of the components in these release notes, including the platforms tested, is available at: http://www.cisco.com/iam/unified/ipcc3/Install_and_Configure_System_Components.htm
See this content for additional information on the components tested and links to relevant documentation for installation and configuration procedures.
Upgrade information for components that have been tested and verified during system testing is discussed in the System Upgrade Manual at: http://www.cisco.com/univercd/cc/td/doc/systems/unified/uc511/sum/su511.pdf
For additional information on specific hardware recommendations or bills of material for each product, see the System Requirements section.
Latest Software Upgrades and Licenses
The following are links to the latest software upgrades and licenses for Cisco Unified Communications System Release 5.1(2) components:
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http://www.cisco.com/kobayashi/sw-center/sw-custcontact.shtml•
http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml•
http://tools.cisco.com/support/downloads/go/MDFTree.x?butype=switches•
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http://www.cisco.com/en/US/products/ps6509/products_installation_guide_chapter09186a008055e1f6.html#wp1041859•
http://tools.cisco.com/gct/Upgrade/jsp/index.jspLimitations and Restrictions
This section includes the following:
If you are a Cisco partner or a registered Cisco.com user with a Cisco service contract, you can use the Bug Toolkit to find caveats of any severity for any release. Access the Bug Toolkit at: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Note
Important Notes
This section includes important notes related to the testing of Cisco Unified Communications System Release 5.1(2) for Contact Center.
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Cisco Unified CallManager TFTP issues in large scale Cisco 7900 Series Unified IP Phone deployments (CSCdv21481)
Symptom:
If a large number of Cisco Unified 7900 series IP phones simultaneously request configuration files, their TFTP server may return a DISKFULL, RETRY, or other TFTP error. Some errors cause phones to continue to boot and log the error, while others cause phones to constantly reset. The current implementation defaults to the last saved settings if there is a TFTP timeout. Since Cisco Unified IP phones rely heavily on the TFTP configuration files received for configuration, softkeys, dial plans, and so forth, there is a possibility for the phones to be out of date with the TFTP server.
Conditions:
This issue can occur when all Cisco Unified 7900 series IP phones in a cluster are upgraded or restarted following a power outage. This problem may also occur on SIP phones after a complete Unified CallManager cluster restart on a medium size cluster when the phones lose connection to all Unified CallManager nodes and try to re-register on an interval. While the cluster is restarting, the Unified CallManager service may initialize faster than TFTP service can rebuild all the configuration files and return to service. This leads to a problem with SIP TNP phones that must download their Softkey template files. If the TFTP service is not ready, their attempts to download these files time out but they continue to register with the Unified CallManager node. In this case, the SIP TNP phones no longer support KPML events and only send enbloc SIP Invite messages to their Unified CallManager node.
Workaround:
None.
Unified CallManager in call throttling mode still accepts incoming calls (CSCea82559)
Symptom:
If an IP phone is registered with a Unified CallManager that is operating in call throttling mode, and a second IP phone registered with another Unified CallManager dials that first phone, the call is successfully established. The same scenario applies for any call destined for the first IP phone and placed through MGCP gateways or intercluster trunks (ICTs).
Condition:
Normal Unified CallManager operation.
Workaround:
None.
Archive .tar command from FTP/TFTP server gives a directory error message (CSCek63178)
Symptom:
When extracting a .tar file via the command line from a TFTP or FTP server the following error may occur: Router#archive tar /xtract ftp://X.X.X.X/XXXX.tar flash:
%Error, "ftp://X.X.X.X/XXXX.tar" is a directory.Condition:
This problem is seen when executing the command: <CmdBold>archive <CmdArg>tar /xtract<noCmdArg><noCmdBold>
When the source .tar file comes from an TFTP or FTP serve, it results in an error message indicating that the source file is a directory.
Workaround:
None.
Cisco Unified CallManager does not support static codec G.726r32 on a SIP trunk (CSCsb92419)
Symptom:
Calls made to Unified CallManager fail if the audio codec type selected is G.726r16, G.726r24, or G.726r32.
Conditions:
This can happen when G.726 is selected as the codec type in the voip dial-peer for the following gateways: H.323, SIP, or MGCP.
Workaround:
Select another codec type such as G.711ulaw, G.711alaw, G.729, or G.723.
BAT.xlt Device and Line fields should match the Cisco Unified CallManager phone fields (CSCsb96065)
Symptom:
BAT.xlt does not exactly match the Device and Line fields that are listed on the Cisco Unified CallManager Administration page.
Conditions:
This occurs when you have to add multiple phone devices using the Bulk Administration Tool (BAT).
Workaround:
When adding phones using BAT, check the Cisco Unified CallManager Administration page to verify that you are adding the correct data to the appropriate fields.
Job Configuration Page does not automatically update (CSCsb96526)
Symptom:
When verifying the status of a scheduled BAT job, the Job configuration status page does not automatically get updated.
Conditions:
Whenever the Bulk Administration Tool is used to schedule a BAT job.
Workaround:
Press the Refresh button on the web browser page.
Real-Time Monitoring Tool Graphs do not have the capability to highlight nodes and counters (CSCsc12008)
Symptom:
Real-Time Monitoring Tool (RTMT) graph line color codes are not easily distinguishable on large clusters with more than ten nodes, especially when some of them overlap with each other.
Conditions:
When using RTMT to monitor a Unified CallManager cluster or analyzing a performance log saved by the Alert Manager and Collector (AMC) or Real-Time information System Data Collector (RISDC), you cannot highlight a node or a counter to distinguish it clearly from other color-coded lines. This problem applies to all graphs that display multiple nodes or counters with color codes.
Workaround:
None.
Multicast Music-On-Hold not supported by SIP gateway (CSCsc30731)
Symptom:
In the current release of IOS, the SIP gateway does not support multicast music- on-hold (MOH). The SIP gateway cannot stream RTP traffic when MOH is configured to multicast. When examining the traffic, it is observed that the SIP gateway receives the pre-allocated MTP information, but does not create a new MediaConnect to connect with the MOH server.
Conditions:
Call Flow: PSTN > SIP Gateway (Multicast MOH and MTP enabled) > IP Phone > Hold
When the call flow is as above and:
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2.
Workaround:
None. The multicast feature for IOS will be supported in a future release.
Migration of Cisco Unified IP 7960 Phones from SCCP to SIP requires phone power cycle (CSCsc67031)
Symptom:
When SCCP Unified 7960 IP Phones are converted to SIP, the phones do not register properly and do not migrate from SCCP to SIP. The phones cannot locate the SEPmac.CNF.XML file and get stuck in a loop and their registration as SIP phones is rejected.
Conditions:
This happens when SCCP Unified 7960 IP Phones (running the 8.0(0.21) software load) are converted to SIP using the BAT and the Unified CallManager cluster is rebooted.
Workaround:
Power down and then power up the SCCP Unified IP 7960 Phones. Once the phones are power cycled, they successfully register as SIP phones.
Resetting CFwdALL on Cisco Unified IP Phones does not produce correct tone (CSCsd56104)
Symptom:
When the CFwdALL setting on the Cisco Unified IP Phone is reset, the two short beeps that indicate that the redirected number has been released are not heard. However, the redirected number correctly disappears from the phone display.
Conditions:
This happens with the current release of SIP Cisco Unified IP Phones 7941, 7961, and 7971.
Workaround:
None.
Certificate Authority Proxy Function (CAPF) logging requires service restart (CSCsd62658)
Symptom:
Certificate Authority Proxy Function (CAPF) detailed trace is not available.
Conditions:
Platform serviceability logging level is set to "Detailed" for troubleshooting purposes.
Workaround:
Stop and restart the CAPF service via the Platform Serviceability interface.
Bulk Administration Tool (BAT) should support more than 12,000 records per transaction (CSCsd64029)
Symptom:
The Bulk Administration Tool (BAT) recommends limiting any transaction for inserts/updates/deletes to a maximum of 12,000 records. This limit should be removed. BAT should support over 12,000 record changes reliably.
Conditions:
This limitation applies to BAT transactions with over 12,000 records only.
Workaround:
In the case of a query-based transaction, if the selected number of records exceed 12,000, then the administrator should refine the query to select fewer records. In the case of comma-separated value (CSV) based transactions, the administrator must split records across CSV files such that each file contains less than12,000 records and schedule multiple transactions.
Workaround:
Resetting the SIP trunks that have failed to initialize will restore the service on these trunks.
No protection for limiting number of active nailed up callers (CSCse06753)
Symptom:
Cisco Unified CallManager service runs out of memory and unexpectedly restarts.
Conditions:
Under certain stress conditions when there are very large number of concurrent active calls present on a single call processing node, Unified CallManager service could run out of memory even on a Cisco MCS-7845-based Unified CallManager server equipped with 4 GB of RAM.
Workaround:
None.
Large-scale phone unregistrations leads to Cisco Unified CallManager Code Yellow entry (CSCse26225)
Symptom:
Cisco Unified CallManager service goes in to Code Yellow state unexpectedly and starts rejecting new calls from all devices.
Conditions:
When a large number of phones unregister from their primary Unified CallManager node, that particular node could go in to Code Yellow state for a period of time. During this time, all new calls are rejected. This situation could occur in centralized call processing deployment models with large SRST remote sites. If the connectivity between the remote and central sites is lost, Unified CallManager servers in the central site could go into Code Yellow state.
Workaround:
None.
No counters to track call throttling over an H.323 trunk (CSCsf10917)
Symptom:
When ICT call throttling occurs, Unified CallManager raises an alarm and logs it in the Unified CallManager traces; but does not display the number of H.323 calls being throttled.
Conditions:
Unified CallManager has an ICT call throttling mechanism that enables it to reject additional H.323 calls. However, there is no performance counter associated with the throttling mechanism that records and displays the number of calls it throttles.
Workaround:
None.
Real-Time Monitoring Tool Performance Log Viewer does not display sorted remote log files (CSCsf20296)
Symptom:
The Real-Time Monitoring Tool (RTMT) Performance Log Viewer does not display sorted remote log files.
Conditions:
When viewing remote performance log files (either Alert Manager and Collector (AMC) or Real-Time information System Data Collector (RISDC)) using RTMT Performance Log Viewer, the list of files displayed is not sorted.
Workaround:
Manually sort the listed files and choose the log file that you need.
Disaster Recovery restore attempt on a first node fails (CSCsf28239)
Symptom:
Restoring data on a first node using the Disaster Recovery System (DRS) tool fails and an error in the Unified CallManager database displays.
Conditions:
The Unified CallManager multi-node cluster is running the same version as the DRS backup file. The restore attempt fails when trying to restore the first node or the Unified CallManager database to the previously saved version using the DRS tool. The DRS log files on the Unified CallManager database indicate the following error:
CCMDB Restore failed, installdb failed
425: Database is currently opened by another user
Workaround:
Shut down all the subsequent nodes in the Unified CallManager cluster and then attempt to restore the first node.
Default view should be given the option to enable or disable (CSCsg14500)
Symptom:
In the Cisco Unified Operations Manager, users are allowed to define their own views, logical groupings of devices that appear in the Monitoring Dashboard displays. However, the All IP Communications Devices view is enabled by default and automatically included in the user's Service Level View, and there is no method for turning off this view.
Conditions:
In the Manage Views page, there is no option to disable the All IP Communications Devices view in the Service Level View. Users can select which customized views will appear in Service Level View by placing a checkmark next to each view name in the Topology column. However, the Service Level View display automatically includes the All IP Communications Devices view showing the entire network topology, in addition to the views selected by the user. Users may find this behavior unexpected.
Workaround:
None.
MGCP service restart required to apply configuration changes (CSCsg62087)
Symptom:
Voice security on MGCP gateways is enabled but not applied. For instance, running the voice gateway command show rtpspi call reveals that the SRTP column displays a zero (0) value.
Conditions:
This situation occurs when configuring voice security features on a Cisco IOS MGCP gateway. The Configuring Voice Security Features on Cisco IOS MGCP Gateways topic in the Media and Signaling Authentication and Encryption Feature on Cisco IOS MGCP Gateways document is missing information in the configuration procedures.
Workaround:
To ensure that voice security configuration changes are applied, you should first stop and restart the MGCP service before you exit the configuration mode. Listed below is a summary of the configuration steps required to enable and apply the voice security features:
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Unified Operations Manager fails to properly alert on Unified CallManager related service outage (CSCsg96469)
Symptom:
Cisco Unified CallManager related service outages are not properly identified by the Unified Operations Manager.
Conditions:
This has been observed in normal operating conditions. Currently when a Unified CallManager service outage occurs the event generated by Unified Operations Manager indicates a HeartBeat Threshold value has been exceeded. This is the same event if the heart beat actually falls below the configured threshold of 24 ticks per minute. The event details do not specify that the heart beat actually dropped to 0.
Workaround:
None.
Issuing a Show Cluster command displays the initial subsequent node in the cluster as a first node (CSCsh81228)
Symptom:
From the Unified CallManager Operating System CLI Administration web page, issuing a Show Cluster command displays the initial subsequent node in the cluster as a first node.
Conditions:
This problem is observed on a freshly installed or upgraded Unified CallManager system.
Workaround:
None.
Call status is displayed incorrectly when mobile agent places outbound call on hold (CSCsi16072)
Symptom:
When a mobile agent using the Unified Outbound Dialer agent desktop in the Preview_Direct_Blended /Personal Callback mode places an outbound call on hold, the Call Status displays correctly as being "On Hold", but the Agent Status displays incorrectly as "Talking".
Condition:
This occurs after the customer call is connected to the agent.
Workaround:
None.
Resolved Caveats
This section lists severity 1, 2, and selected 3 caveats that are resolved now but are not included in the recommended component versions of Cisco Unified Communications System Release 5.1(2) for Contact Center.
Note
To determine the software version that includes the fix, click on the linked caveat number in the Identifier column in Table 3 to go to the Bug Toolkit.
Open Caveats
This section lists known severity 1, 2, and selected 3 caveats related to the testing of contact center components in Cisco Unified Communications System Release 5.1(2) and previous releases, which were not resolved at the time this document was written.
For additional information on each defect, click on the linked caveat number in the Identifier column in Table 4 to go to the Bug Toolkit.
Troubleshooting
The features and functionality tested in Cisco Unified Communications System Release 5.1(2) were the same as in Cisco Unified Communications System Release 5.1(1), For important troubleshooting information, tips, and recommendations related to the testing of Cisco Unified Communications System Release 5.1(2) for Contact Center, see Troubleshooting information at: http://www.cisco.com/iam/unified/ipcc3/Introduction_to_Troubleshooting.htm
Documentation Updates
•
The features and functionality tested in Cisco Unified Communications System Release 5.1(2) were the same as in Cisco Unified Communications System Release 5.1(1), The information sites specific to IP telephony and contact center system applications for Cisco Unified Communications System Release 5.1(1) are:
–
http://www.cisco.com/iam/unified/ipcc3/index.htm–
http://www.cisco.com/iam/unified/ipt3/index.htm•
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Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
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All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
System Release Notes for Contact Center: Cisco Unified Communications System Release 5.1(2)
Copyright © 2007 Cisco Systems, Inc. All right reserved.
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