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Table Of Contents
Cisco Unified Communications Manager (Unified IP IVR)
Cisco Customer Response Solutions
End-of-Sale and End-of-Life Components
Obtaining Documentation, Obtaining Support, and Security Guidelines
System Release Notes for Cisco Unified Contact Center Enterprise: IP Communications System Test Release 4.5
Contents
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Obtaining Documentation, Obtaining Support, and Security Guidelines
Overview
This document is the Cisco IP Communications (IPC) system test release notes for Cisco Unified Contact Center Enterprise (Unified CCE). The tested systems contain a suite of Cisco IPC components that were validated during the test. Some of the components are:
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It is standard methodology for Cisco Systems to perform testing of the Cisco IPC system and of each IPC product in the system. A major deliverable of the IPC system test is a recommendation of compatible software releases verified by the test.
Customers who have deployed or are planning to deploy multiple voice applications and voice-infrastructure products in a network can adopt the recommendations. The recommendations are not exclusive and are in addition to interoperability recommendations for each of the individual voice applications or voice-infrastructure products.
Cisco IPT components for North America have also been tested. For additional information, see the System Release Notes for North America IPT: IP Communications Test Release 4.5 at http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/system/gbtst4x/index.htm
What's New In This Test
The Unified CCE System Test Release 4.5 includes the following upgraded components:
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The following sections contain the new or changed features of upgraded components tested. Not all of the upgraded components have new or changed features.
Cisco Unified Communications Manager (Unified IP IVR)
The following new or changed features were tested as part of the Unified CCE System Test Release 4.5:
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For a detailed description of new and enhanced features and functionality for Cisco Unified Communications Manager, Release 4.3(1), see Release Notes for Cisco Unified CallManager Release 4.3(1).
Cisco Customer Response Solutions
The following new or changed features were tested as part of the Unified CCE System Test Release 4.5:
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For a detailed description of new and enhanced features and functionality for Cisco CRS, Release 4.1, see the Release Notes index on Cisco.com.
System Requirements
This section provides information about the software versions of the Cisco components and the firmware versions of the Cisco IP phones used in system-wide testing of Unified CCE System Test Release 4.5. This section contains the following information:
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End-of-Sale and End-of-Life Components
Some of the components deployed in the Cisco Unified CCE test beds for Release 4.5 have reached end-of-sale (EOS) or end-of-life (EOL) status. The EOS date is the last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale.
The EOL process consists of a series of technical and business milestones and activities that, once completed, make a product obsolete. Once obsolete, the product is not sold, manufactured, improved, repaired, maintained, or supported.
For information about recommended replacements, see the announcements at http://www.cisco.com/en/US/products/prod_end_of_life.html.
The following are the components deployed in the system test that have reached EOS or EOL:
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Deployment Considerations
The tables in this section list the recommended software and firmware versions for Unified CCE. Not every rebuild is tested as part of the Unified CCE system test. Additional regression testing in a customer or Cisco specific certification lab is recommended before deployment.
When deploying the Unified CCE in a customer environment, consider the following guidelines:
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http://www.cisco.com/cgi-bin/tablebuild.pl/csa
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http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml
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Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:
http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
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Software Versions Matrix
Table 1 lists the software versions for the Unified CCE System Test Release 4.5.
Table 1 Software Version Matrix for Unified CCE System Test Release 4.5
Cisco Unified Communications Manager
4.3(1)
Cisco Unified Communications Manager - Operating System
Windows 2003
Cisco CRS (Unified IP IVR)1
4.1
Cisco CRS (Unified IP IVR) - Operating System
Windows 2003
Cisco Unified ICM
7.1(2)
Cisco Unified ICM - Operating System
Windows 2003
Cisco CVP
3.1(0)SR2
Cisco CTI OS
7.1(2)
CAD
7.1(2)
ScanSoft Open Speech Recognizer (OSR)
2.0.9
ScanSoft Open Speech MRCP Server
2.0.4
Cisco 11500 Content Services Switch (CSS)
WebNs 7.50.1.5s
Cisco 3660 (VXML voice gateway)
12.4(7d)
Cisco 3745 (VXML voice gateway)
12.4(7d)
Cisco AS5400HPX (CVP VXML voice gateway)
12.4(7d)
Cisco AS5400HPX (PSTN Gateway)
12.4(7d)
Cisco AS5850 (PSTN gateway)
12.4(7d)
Cisco 3745 (HSRP gatekeeper)
12.4(7d)
Cisco 3660 (voice/data gateway)
12.4(7d)
Cisco 3725 (voice/data gateway)
12.4(7d)
Cisco 3745 (voice/data gateway)
12.4(7d)
Cisco 3845 (voice/data gateway)
12.4(7d)
Cisco 26xx, 37xx (core/access routers)
12.4(7d)
Cisco 7206 (voice/data gateway)
12.4(7d)
Cisco 2691 (core/WAN routers)
12.4(7d)
Cisco 7206 (core/WAN routers)
12.4(7d)
Cisco Catalyst 3550 (access switch)
12.1(25)SEC2
Cisco Catalyst 6506, 6509 (core switch, Supervisor 2)
Cat 8.5(8)/12.2(18d)SXF7
Cisco Catalyst 6506, 6509 (MSFC, Supervisor 2)
Cat 8.5(8)/12.2(18)SXF7
Cisco Catalyst Communications Media Module (CMM)
12.4(7d)
Cisco Security Agent Management Policy - Cisco Unified Communications Manager
4.5.1.645/2.0(4)
Cisco Security Agent Management Policy - Cisco CRS
4.5.1.645/2.0(4)
Cisco Security Agent Management Policy - Unified ICM
4.5.1.639/2.0(2)
Cisco Security Agent Management Policy - CVP
4.5.1.639/2.0(0)
AntiVirus - MacAfee
Enterprise 7.1.0
Cisco Unified Operations Manager
1.1
Cisco Unified IP Phones models 7912G, 7940G and 7960G
Bundled with Cisco Unified Communications Manager
1 Unified IP IVR Release 4.1 has reached End-of-Life and will be End-Of-Sale by 15 May, 2008. It should be replaced with Unified IP IVR Release 6.0 as part of IP Communications System Test Release 4.5.
Firmware Version Matrix
Table 2 lists the recommended firmware versions of the Cisco Unified IP Phones for the Unified CCE System Test Release 4.5.
Related Documentation
The following URLs provide access to documentation for related products:
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/custcosw/ps1001/
tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1006/
tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps1846/
tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/sw/custcosw/ps427/
tsd_products_support_series_home.html•
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
Install and Upgrade Notes
Installation and upgrade information for components that have been tested and verified during system testing is provided in the following documents:
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For additional information on specific hardware recommendations or bills of material (BOM) for each product, refer to the documentation listed in "Related Documentation" section.
Note
The latest software license for CAD, Release 7.1(2), deployed in the Unified CCE System Test Release 4.5 is at http://209.46.83.138/sws/WebLicensingInitial/InitialLicensePage.html.
Limitations and Restrictions
This section includes the following topics:
The Bug Toolkit requires that you are a Cisco partner or a registered Cisco.com user with a Cisco service contract. Using the Bug Toolkit, you can find caveats for any release. To access the Bug Toolkit, go to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Important Notes
This section includes important notes related to the testing of the Unified CCE System Test Release 4.5.
BARS Restore Failure
The BARS restore process is blocked because of an TCP communication error. Restart the IIS.
CTI OS Unresponsive to Agent Desktops
The CTI OS server becomes unresponsive to agents when a large number of agents are logging on or there is another issue with the network. The only workaround is to restart the server.
An emergency patch has been developed and is undergoing testing. If you are not directly experiencing this problem, we encourage you to wait for a formally tested fix in an upcoming service release (six to eight weeks).
Installing any interim patch on a your production system poses a risk of instability due to the specific and targeted testing it receives. See the following URL for the CTI7.0(0), SR2, ES13 patch. Be sure to read the release notes before running the patch installer.
http://www.cisco.com/cgi-bin/special.cgi?thisstep=2&swpath=ICM4762648803
Loss of Connectivity Between JTAPI Clients and Cisco Unified Communications Manager Cluster
When BARS is running, some of the services between Cisco Unified Communications Manager and the Unified CCE components were disconnected and were not recovered.
Backup and Restore System Upgrade
When a Backup and Restore System (BARS) upgrade is stopped in the middle of the process, the backup is interrupted. If an uninstall and reinstall is attempted to correct the issue, an error message is displayed. The registry key at \HKLM\Software\Cisco Systems\BARS\Information\Appstatus must be changed from BACKUP to IDLE and then the system rebooted.
Hot Standby Router Protocol in CVP Deployment
Hot Standby Router Protocol (HSRP) is not supported in a CVP deployment if the VIP address is in a different subnet than the IP address on the interface.
Microsoft Internet Explorer (IE) and Security Hardening of the Support Tools Server
After security hardening is applied to the Support Tools server, IE disables the JavaScript and the Support Tools user interface requires JavaScript. There are two workarounds. The first is as follows:
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The second method and the recommended one is as follows:
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Resolved Caveats
Table 3 lists severity 1, 2, and 3 caveats related to the Unified CCE System Test Release 4.5 that are now resolved but the fix may or may not be included in the recommended component version. For more information about the caveat (including the version of software in which the fix is included), click on the Identifier. The Identifier is linked to the caveat in the Bug Toolkit.
Open Caveats
Table 4 lists severity 1, 2, and 3 caveats related to the Unified CCE, System Test Release 4.5 that were not resolved at the time this document was written. For more information about each caveat, click on the Identifier. The Identifier is linked to the caveat in the Bug Toolkit.
Troubleshooting
For information about troubleshooting the components of the Unified CCE System Test Release 4.5, consult the Troubleshooting chapter of the System Test Architecture Reference Manual for Cisco Unified Contact Center Enterprise Release 4.4.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
© 2007 Cisco Systems, Inc. All rights reserved.
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