Table Of Contents
System Release Notes for
North America IP Telephony:
IP Communications System
Test Release 4.3Cisco Unified MeetingPlace Express
Cisco Unified Operations Manager
Software Version Matrix for Third Party Components
Latest Software Upgrades and Licenses
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
System Release Notes for
North America IP Telephony:
IP Communications System
Test Release 4.3
Contents
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Cisco Product Security Overview
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Overview
This document comprises the release notes for IP Communications (IPC) System Test, Release 4.3. The tested system includes a validated set of the following components: Cisco Unified CallManager, CRS (IPCC Express), Cisco Unity (Microsoft Exchange 2000/2003), Cisco MeetingPlace, Cisco Emergency Responder, Cisco Personal Assistant, Cisco Voice Gateways, Cisco Catalyst Voice Gateways, Cisco routers, and Cisco Catalyst switches.
It is standard methodology for Cisco Systems to perform systems-wide testing of IP Communications, supplementing the systems test performed on each IPC product.
A major deliverable of the IPC System Test is a recommendation of compatible software releases verified by the test. Customers that have deployed or are planning to deploy multiple voice application and voice infrastructure products in their network can adopt these recommendations. These recommendations are not exclusive, and are in addition to inter-operability recommendations for each of the individual voice application or voice infrastructure products.
Contact center components have also been tested. For additional information, please refer to the documents at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/system/
gbtst4x/index.htmWhat's New In This Test
This release of the IP Communications System Test builds on the previous tests and includes the following new or upgraded significant components:
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In addition, IPC security was implemented in this test. The following sections list the features of each new or upgraded component tested in this release.
Cisco Unified CallManager
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco Unified CallManager release 4.2(1)SR1, see the Release Notes on Cisco.com.
Cisco Unity
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco Unity release 4.2(1), see the Release Notes on Cisco.com.
Cisco Unified MeetingPlace Express
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco MeetingPlace Express release 1.1(1), see the Release Notes on Cisco.com.
Cisco Unified Operations Manager
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco Unified Operations Manager release 1.1, see the Release Notes on Cisco.com.
Cisco Unified Service Monitor
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco Unified Service Monitor release 1.0, see the Release Notes on Cisco.com.
Cisco Unity Express
The following new or changed features were tested as part of the IP Communications System Test Release 4.3:
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For a detailed description of new and enhanced features and functionality for Cisco Unity Express release 2.3, see the Release Notes on Cisco.com.
Component Name Changes
In March of 2006, Cisco introduced the Cisco Unified Communications system of voice and IP communications products. As a result, the names of several IP communications products have changed. Table 1 lists the new product name, which is used in this document, and the previous product name, which may still be reflected in the product documentation and user interface.
System Requirements
This section provides information about the software versions of the Cisco and third-party components and the firmware versions of the Cisco Unified IP Phones used in system-wide testing of IPC System Test Release 4.3.
This section contains the following information:
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End-of-Sale Components
The following components, which were deployed in the test bed sites for this release set, have reached end-of-sale (EOS) status.
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For information about recommended replacements, see the announcements at the following URL:
http://www.cisco.com/en/US/products/prod_end_of_life.html
For an overview of the Cisco EOS policy, see the information at the following URL:
http://www.cisco.com/en/US/products/products_end-of-life_policy.htmlDeployment Considerations
The tables in this section list the recommended software and firmware releases based on the IP Communications System Test Release 4.3 for North America IP Telephony. Note that not every rebuild is tested as part of the IP Communications System Test. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying IP Communications in a customer environment, please remember the following:
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http://www.cisco.com/cgi-bin/tablebuild.pl/csa
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http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml
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http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
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Software Version Matrix
Table 2 lists the recommended software release versions.
Table 2 Software Release Versions for IP Communications System Test Release 4.3 for North America IPT
Cisco Unified CallManager
4.2(1)SR1
Cisco Unified CallManager—Cisco IP Telephony Operating System
2000.4.2SR5a
Cisco Unified CallManager Express
3.3 / 12.4(7)
Cisco Customer Response Solutions (IPCC Express)
4.0(4)
Cisco Customer Response Solutions—Cisco IP Telephony Operating System
2000.4.2SR1
Cisco Emergency Responder
1.3(1a)
Cisco Unity, TSP
4.2(1), 8.1(2)
Cisco Unity—Microsoft Exchange
Exchange 2000 SP3
Exchange 2003 SP2
Cisco Unity Bridge
3.0(6)
Cisco Unity Express
2.3
Cisco Unity Connection
1.1(1) SR1
Cisco MeetingPlace
5.3
Cisco Unified MeetingPlace Express
1.1(1)
Cisco Unified MobilityManager
1.2(1)
Cisco Personal Assistant
1.4(5)
Cisco Unified Survivable Remote Site Telephony (SRST)
3.3 / 12.4(7)
Cisco Unified Videoconferencing 3540 Multimedia Control Unit
4.0.31
Cisco 3745 (gatekeeper)
12.4(7)
Cisco 1751 (voice/data gateway)
12.4(7)
Cisco 1760 (voice/data gateway)
12.4(7)
Cisco 2610XM, 2611XM, 2620XM, 2621XM, 2650XM, 2651XM, 2691 (voice/data gateway)
12.4(7)
Cisco 28xx, 38xx (voice/data gateway)
12.4(7
Cisco 3660 (voice/data gateway)
12.4(7)
Cisco 3725, 3745(voice/data gateway)
12.4(7)
Cisco 7206 (voice/data gateway)
12.4(7)
Cisco 3725, 3745, 3825 (SRTP and Secure SRST gateways)
12.4(7), Advanced Enterprise Services package
Cisco Catalyst 35xxXL (access switch)
12.0(5)WC13
Cisco Catalyst 3550 (access switch)
12.2(25)SEC2
Cisco Catalyst 4506 (access switch)
12.2(25)SG
Cisco Catalyst 6506, 6509 (voice access switch, supervisor 2 / MSFC2)
8.4(4) / 12.2(17d)SXB11
Cisco Catalyst 6506, 6509 (core switch, supervisor 720)
12.2(18)SXF1
Cisco Catalyst 6506, 6509 Firewall Services Module
3.1(1)
Cisco Catalyst Communications Media Module (CMM)
12.4(7)
Cisco Catalyst 6608, 6624 (voice gateway)
Bundled with Cisco Unified CallManager
See "Firmware Version Matrix"Catalyst Express 500
12.2.25FY
Cisco VG224 (analog voice gateway)
12.4(7)
Cisco VG248 (analog voice gateway)
1.3(1)
Cisco ATA 186,188 (analog telephony adaptor)
3.2(3)
Cisco PIX 535 Security Appliance
7.0(5)
Cisco Security Agent Policy—Cisco Unified CallManager
4.5.1.645/2.0(4)
Cisco Security Agent Policy—Cisco Customer Response Solutions
4.5.1.645/2.0(4)
Cisco Security Agent Policy—Cisco Emergency Responder
4.5.1.645/2.0(4)
Cisco Security Agent Policy—Cisco Personal Assistant
4.0.3.736 / 1.1(4)
Cisco Security Agent Policy—Cisco Unity
4.5.1.639 / 2.0(3)
Cisco Unified Operations Manager
1.1
Cisco Unified Service Monitor
1.0
Cisco Unified IP Phones
Bundled with Cisco Unified CallManager
See "Firmware Version Matrix"Cisco Unified Video Advantage
1.1(1)
Cisco IP Communicator
2.0(1)
Cisco Aironet Access Point (AP) 1200G
12.3(4)JA
Software Version Matrix for Third Party Components
Table 3 lists the recommended software versions for third-party applications and components.
Firmware Version Matrix
Table 4 lists the firmware versions for Cisco Unified IP Phones in IP Communications System Test Release 4.3 for North America IPT.
Related Documentation
The following URLs provide access to documentation for related products:
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http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/custcosw/ps1846/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps2237/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps5520/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/ps6509/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps2026/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps842/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/ps6567/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
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http://www.cisco.com/en/US/products/sw/voicesw/ps5662/tsd_products_support_series_home.html
Install and Upgrade Notes
The components of this solution, including the platforms tested, are discussed in the System Test Architecture Reference Manual for North America IP Telephony. Upgrade information for components that have been tested and verified during system testing is provided in the System Upgrade Manual. Both of these documents can be found at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/system/gbtst4x/index.htm
Access the latest software upgrades and release notes for Cisco CallManager 4.2(1)SR1, Cisco Unity 4.2(1), Cisco MeetingPlace 5.3,
CRS (IPCC Express) 4.0(4), Cisco Emergency Responder 1.3(1a), and Cisco Personal Assistant 1.4(5)
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtmlAccess the latest software upgrades and release notes for IOS Routers and Gateways at:
http://www.cisco.com/kobayashi/sw-center/sw-ios.shtmlAccess the latest software upgrades and release notes for Catalyst Switches at: http://www.cisco.com/kobayashi/sw-center/sw-lan.shtml
For additional information on specific hardware recommendations or bills of material for each product, refer to the documentation listed in "Related Documentation" section.
Latest Software Upgrades and Licenses
The following are links to the latest software licenses for components included in IPC System Test for North America IP Telephony Release 4.3:
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Limitations and Restrictions
This section includes the following topics:
If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
To access the Bug Toolkit, perform either of these actions:
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Important Notes
This section includes important notes related to the testing of IP Communications System Test Release 4.3 for North America IP Telephony. For additional information, refer to the "Troubleshooting and Technical Tips" chapter in the System Test Architecture Reference Manual for North America IP Telephony.
Considerations when Using IP-to-IP Gateways
When using IP-to-IP gateways, incoming dial peers must be configured to provide codec, Fax, and DTMF selection for incoming calls.
Considerations when Using Call Park and Load Balancing
Load balancing of calls inbound to the Cisco Unified CallManager cluster is done automatic by default because the gatekeeper randomly selects one of the subscribers registered within the zone. When using Call Park, ensure that the range of directory numbers is specified for all the servers in the cluster that are running the Cisco Unified CallManager service.
Limitation on Delivery of Secured Messages between Cisco Unity Subscribers
Cisco Unity documentation does not specify that even if you are a Unity subscriber, you cannot deliver a secured message, unless you log into Unity.
If one Unity subscriber calls another Unity subscriber and the call is forwarded to the second subscriber's voicemail, the option to deliver the message as a secured message does not exist currently as part of the standard subscriber's conversation.
The first subscriber must log into Unity, then dial the other subscriber's extension to access the conversation option for secured message delivery.
Cisco Unified CallManager Express Call Forwarding Problem
In Cisco IOS Release 12.3, the Call Forwarding feature works without the call-forward pattern parameter being configured under the telephony-service configuration mode.
When upgrading the IOS image on the Cisco Unified CallManager Express (CME) from IOS 12.3 version to 12.3(12) or above, you must configure the following parameter under telephony-service to activate the Call Forwarding feature:
telephony-service
call-forward pattern.T
where .T specifies the default of a wildcard match of any length or can be substituted by a string of digits with a specific desired pattern.
Use the Bug Toolkit to refer to related information (CSCeg07593), where the earlier IOS version used H.450.3 to forward the call in the absence of the above required configuration.
Changes to Cisco Emergency Responder Administration Guide
On pages 2-3 through 2-13 in Chapter 2 of the Cisco Emergency Responder Administration Guide, substitute all occurrences of the words "publisher" with "primary server" and "subscriber" with "secondary server".
Permissions on the Voice Connector Service in Cisco Unity Bridge
Permissions configured in the Domain Admin, Domain Users, and Exchange Administrator groups for the Cisco Unity Exchange Voice Connector can override similar permissions set at the local system account level.
For example, if explicit DENYs are configured in the above groups, they can prevent logging into the mailbox created for the AvExchangeIVC_<ServerName> object, even though no explicit DENYs are defined on the local system account.
DSCP Values Incorrectly Marked through NM-HDV
Symptom: When using an NM-HDV for conferencing or transcoding, DSCP values are marked with a value of 44 instead of the expected value of 46 (ef).
Conditions: In general for Quality of Service (QoS), all Cisco voice components should mark DSCP as "ef" when they transmit RTP/IP traffic. NM-HDV has a feature limitation, which prevents it from marking RTP/IP traffic with a DSCP of "ef" when it is used as a conference call bridge.
Workaround: Mark the packets using class-based marking (based on port range 16384-32767) and apply on the outbound interface as follows:
class-map match-all matchipmatch ip rtp 16383 16383policy-map ippolicyclass matchipset dscp efYou can also use other methods, such as "auto qos untrust," to mark RTP/IP packets as DSCP=ef.
Resolved Caveats
Table 5 lists caveats, which are resolved now but the fix may not be included in the recommended component versions of IP Communications System Test Release 4.3 for North America IP Telephony. To determine the version of the software in which the fix is included (in the First Fixed-In Version field), click on the Identifier of each resolved caveat. You will be taken to the Bug Toolkit information for that caveat.
Open Caveats
Table 6 lists known caveats related to the testing of IP Communications System Test Release 4.3 (and previous releases) that were not resolved at the time of this recommendation.
Troubleshooting
For information about troubleshooting the components of the IPC System Test for North America IP Telephony Release 4.3, consult the "Troubleshooting and Technical Tips" chapter of the System Test Architecture Reference Manual for North America IP Telephony.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
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Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
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Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
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San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
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Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
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Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
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Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.htm
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System Release Notes for North America IP Telephony: IP Communications System Test Release 4.3
Copyright © 2006 Cisco Systems, Inc. All right reserved.
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