Table Of Contents
System Release Notes for
EMEA IP Telephony:
IP Communications System
Test Release 4.3
This document comprises the release notes for IP Communications (IPC) System Test, Release 4.3. The tested system includes a validated set of the following components: Cisco Unified CallManager, Cisco Unity (IBM/Lotus Domino), Cisco voice gateways, Cisco Catalyst voice gateways, Cisco videoconferencing gateways, Cisco routers, and Cisco Catalyst switches.
It is standard methodology for Cisco Systems to perform systems-wide testing of IP Communications, supplementing the systems test performed on each IPC product.
A major deliverable of the IPC System Test is a recommendation of compatible software releases verified by the test. Customers that have deployed or are planning to deploy multiple voice application and voice infrastructure products in their network can adopt these recommendations. These recommendations are not exclusive, and are in addition to inter-operability recommendations for each of the individual voice application or voice infrastructure products.
What's New In This Test
This release of the IP Communications System Test builds on the previous tests and includes testing of the following new or upgraded significant components:
•Cisco Unified CallManager 4.2(1)SR1
–Call Pickup Notification
–Call Forward on No Registration
–Automated Alternate Routing on no bandwidth
–Log In/Out of Hunt Groups
•New types IP phones types
•New video endpoint models
Component Name Changes
In March of 2006, Cisco introduced the Cisco Unified Communications system of voice and IP communications products. As a result, the names of several IP communications products have changed. Table 1 lists the new product name, which is used in this document, and the previous product name, which may still be reflected in the product documentation and user interface.
This section provides information about the software versions of the Cisco and third-party components and the firmware versions of the Cisco IP phones used in system-wide testing of IPC System Test Release 4.3. This section contains the following information:
The following components, which were deployed in the test bed sites for this release set, have reached end-of-sale (EOS) status.
For information about recommended replacements, see the announcements at the following URL:
For an overview of the Cisco EOS policy, see the information at the following URL:
The tables in this section list the recommended software and firmware releases based on the IP Communications System Test Release 4.3 for EMEA IP Telephony (IPT). Note that not every rebuild is tested as part of the IP Communications System Test. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying IP Communications in a customer environment, please remember the following:
•At the minimum, customers should deploy the software release recommended in these tables.
•For CSA, customers should use the latest engine and policy release. CSA software is available at:
•For other software components, customers should use the most current rebuild of a maintenance release. For IOS, information about the latest releases, including deferral advisories, is available at:
•If the recommended release has been deferred to a subsequent release, customers should use the subsequent release.
•Before deploying a release, examine the open caveats in the chosen release to determine if any will impact your implementation. Open caveats can be viewed through the Bug Toolkit, located at:
•Deploy the chosen release in a lab environment that uses the same product components as the customer's product components before moving it to a production environment.
Software Version Matrix
Table 2 lists the recommended software release versions.
Table 2 Software Release Versions for IP Communications System Test Release 4.3 for EMEA IPT
Component Release Version
Cisco Unified CallManager
Cisco Unified CallManager—Cisco IP Telephony Operating System
Cisco Unified CallManager Express
3.3 / 12.4(7)
Cisco Unified SRST
3.3 / 12.4(7)
Cisco Unity, TSP
Cisco Unity—IBM/Lotus Domino
7.0 with DUC1.2.3
Cisco IP Manager Assistant
Cisco Unified Video Advantage
Cisco IP Communicator
Cisco Unified IP Phones
Bundled with Cisco CallManager
See "Firmware Version Matrix"
Cisco Aironet Access Point (AP) 1100G
Cisco VG224 (analog voice gateway)
Cisco VG248 (analog voice gateway)
Catalyst 3550 (access switch)
Catalyst 3750 (access switch)
Catalyst 4506 (access switch)
Catalyst 6xxx / CMM (Voice Functionality)
Catalyst 6506 (Sup2/MSFC2 CatOS for hybrid)
Cisco Catalyst 6506, 6509 (Sup2)
CatOS 8.4(4) IOS 12.2(18)SXF1
Cisco 3725 Gatekeeper
Cisco 1760 (voice/data gateway)
Cisco 2610XM, 2611XM, 2620XM, 2650XM, 2651XM, 2691 (voice/data gateway)
Cisco Unified Videoconferencing 3521 (BRI video gateway)
Cisco Unified Videoconferencing 3526 (PRI video gateway)
Cisco Unified Videoconferening 3511 (Multimedia Control Unit)
Cisco Unified Videoconferening 3511 (Multimedia Control Unit) with integrated EMP
MCU 4.1.9 EMP 3.1.2
Cisco 28xx, 38xx (voice/data gateway)
Cisco 3660 (voice/date gateway)
Cisco 3725 (voice/data gateway)
Cisco 7206 (voice/data gateway)
Cisco Security Agent Policy—Cisco Unified CallManager
2.0(4) or later
Cisco Security Agent Policy—Cisco Unity
2.0(3) or later
Software Version Matrix for Third Party Components
Table 3 lists the recommended software versions for third-party applications and components.
Firmware Version Matrix
Table 4 lists the firmware versions for Cisco IP Phones in IP Communications System Test Release 4.3 for EMEA IPT.
The following URLs provide access to documentation for related products:
•Cisco Unified CallManager:
•Cisco Unified CallManager Express
•Cisco 7900 Series IP Phones:
•Cisco Unified Video Advantage
Install and Upgrade Notes
The components of this solution, including the platforms tested, are discussed in the System Test Architecture Reference Manual for EMEA IP Telephony. Upgrade information for components that have been tested and verified during system testing is provided in the System Upgrade Manual. Both of these documents can be found at the following URL:
Access the latest software upgrades and release notes for Cisco CallManager 4.2(1)SR1 and Cisco Unity 4.2
Access the latest software upgrades and release notes for IOS Routers and Gateways at:
Access the latest software upgrades and release notes for Catalyst Switches at: http://www.cisco.com/public/sw-center/sw-lan.shtml
For additional information on specific hardware recommendations or bills of material for each product, refer to the documentation listed in "Related Documentation" section.
Limitations and Restrictions
This section includes the following topics:
If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
To access the Bug Toolkit, perform either of these actions:
•Go to this URL: http://www.cisco.com/pcgi-bin/Support/Bugtool/launch_bugtool.pl
•Log in to Cisco.com, click Technical Support, click Tools & Utilities, and then click Software Bug Toolkit under Troubleshooting Tools.
This section includes important notes related to the testing of IP Communications System Test Release 4.3 for EMEA IP Telephony. For additional information, refer to the "Troubleshooting and Technical Tips" chapter in the System Test Architecture Reference Manual for EMEA IP Telephony.
Considerations when using IP-to-IP Gateways
When using IP-to-IP gateways, incoming dial peers must be configured to provide codec, Fax, and DTMF selection for incoming calls.
Unacceptable characters in the URL for accessing the Cisco CallManager Admin Tool
Do not include the underscore "_" character in Cisco CallManager host names, domain names, or aliases in the URL when accessing the Cisco CallManager Admin Tool. The Cisco CallManager Administration interface responds with an error message and the Line Group page and other pages fail to display. This is because the underscore character is not listed in RFC 1123.
Domino mail databases might get corrupted during Cisco Unity failover
During manual failovers of the Cisco Unity server, voice mail that is temporarily stored on it and delivered to the Domino mail server at a certain rate (30 messages/second) can rarely corrupt the mail database.
This problem was observed with Unity Version 4.0(5) and Domino R5.0.11 running on a 1.8Ghz single processor server. The problem disappeared during investigation and the database was no longer corrupted. Any attempts to reproduce this particular issue were unsuccessful.
Upgrading to Domino R6.5 and using more powerful server hardware might eliminate the risk.
Table 5 lists caveats, which are resolved now but the fix may not be included in the recommended component versions of IP Communications System Test Release 4.3 for EMEA IP Telephony. To determine the version of the software in which the fix is included (in the First Fixed-In Version field), click on the Identifier of each resolved caveat. You will be taken to the Bug Toolkit information for that caveat.
Table 6 lists known caveats related to the testing of IP Communications System Test Release 4.3 (and previous releases) that were not resolved at the time of this recommendation.
For information about troubleshooting the components of the IPC System Test for EMEA IP Telephony Release 4.3, consult the "Troubleshooting and Technical Tips" chapter of the System Test Architecture Reference Manual for EMEA IP Telephony.
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
You can access the most current Cisco documentation at this URL:
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055.
You can also order documentation by e-mail at email@example.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883
We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
From this site, you will find information about how to:
•Report security vulnerabilities in Cisco products.
•Obtain assistance with security incidents that involve Cisco products.
•Register to receive security information from Cisco.
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•For Emergencies only — firstname.lastname@example.org
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•For Nonemergencies — email@example.com
In an emergency, you can also reach PSIRT by telephone:
•1 877 228-7302
•1 408 525-6532
Tip We encourage you to use Pretty Good Privacy (PGP) or a compatible product (for example, GnuPG) to encrypt any sensitive information that you send to Cisco. PSIRT can work with information that has been encrypted with PGP versions 2.x through 9.x.
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•The Cisco Product Quick Reference Guide is a handy, compact reference tool that includes brief product overviews, key features, sample part numbers, and abbreviated technical specifications for many Cisco products that are sold through channel partners. It is updated twice a year and includes the latest Cisco offerings. To order and find out more about the Cisco Product Quick Reference Guide, go to this URL:
•Cisco Marketplace provides a variety of Cisco books, reference guides, documentation, and logo merchandise. Visit Cisco Marketplace, the company store, at this URL:
•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press at this URL:
•Packet magazine is the Cisco Systems technical user magazine for maximizing Internet and networking investments. Each quarter, Packet delivers coverage of the latest industry trends, technology breakthroughs, and Cisco products and solutions, as well as network deployment and troubleshooting tips, configuration examples, customer case studies, certification and training information, and links to scores of in-depth online resources. You can access Packet magazine at this URL:
•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:
•Networking products offered by Cisco Systems, as well as customer support services, can be obtained at this URL:
•Networking Professionals Connection is an interactive website for networking professionals to share questions, suggestions, and information about networking products and technologies with Cisco experts and other networking professionals. Join a discussion at this URL:
•World-class networking training is available from Cisco. You can view current offerings at this URL:
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)
Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.
System Release Notes for EMEA IP Telephony: IP Communications System Test Release 4.3
Copyright © 2006 Cisco Systems, Inc. All right reserved.