Table Of Contents
Systems Release Notes for
North America IPT:
IP Communications Systems
Test Release 4.2Cisco Customer Response Solutions (IPCC Express)
Install and Upgrade Documentation
Release Versions of Components
Software Version Matrix for Third Party Components
Systems Release Notes for
North America IPT:
IP Communications Systems
Test Release 4.2
Contents
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Install and Upgrade Documentation
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Overview
This document comprises the IP Communications (IPC) Systems Test release notes for voice systems built upon Cisco CallManager 4.1(3)SR2 RC3,
Cisco Customer Response Solutions (IPCC Express) 4.0(2), Cisco MeetingPlace 5.3, and Cisco Unity 4.1(1). It is standard methodology for Cisco Systems to perform systems-wide testing of IP Communications, supplementing the systems test performed on each IPC product.A major deliverable of the IPC Systems Test is a recommendation of compatible software releases verified by the test. Customers that have deployed or are planning to deploy multiple voice application and voice infrastructure products in their network can adopt these recommendations. These recommendations are not exclusive, and are in addition to inter-operability recommendations for each of the individual voice application or voice infrastructure products.
IP Contact Center (IPCC) components have also been tested. For additional information, please refer to these documents at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/system/
gbtst4x/index.htm•
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The tested systems comprise a suite of IPC solutions containing a validated set of the following components: Cisco CallManager, CRS (IPCC Express), Cisco Unity (Microsoft Exchange 2000/2003), Cisco MeetingPlace, Cisco Emergency Responder, Cisco Personal Assistant, Cisco Voice Gateways, Cisco Catalyst Voice Gateways, Cisco routers, and Cisco Catalyst switches.
What's New In This Test
This release of the IP Communications Systems Test includes the following new or upgraded significant components:
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The following sections list the features of each new or upgraded component tested in this release.
Cisco Customer Response Solutions (IPCC Express)
The following new or changed features were tested as part of the IP Communications Systems Test Release 4.2:
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For a detailed description of new and enhanced features and functionality for Cisco Customer Response Solutions (IPCC Express) release 4.0(2), see the Release Notes on Cisco.com.
Cisco Unity
The following new or changed features were tested as part of the IP Communications Systems Test Release 4.2:
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For a detailed description of new and enhanced features and functionality for Cisco Unity release 4.1(1), see the Release Notes on Cisco.com.
Cisco MobilityManager
The following new or changed features were tested as part of the IP Communications Systems Test Release 4.2:
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For a detailed description of new and enhanced features and functionality for Cisco MobilityManager release 1.1(1), see the Release Notes on Cisco.com.
Cisco Unity Connection
The following new or changed features were tested as part of the IP Communications Systems Test Release 4.2:
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For a detailed description of new and enhanced features and functionality for Cisco Unity Connection release 1.1(1), see the Release Notes on Cisco.com.
Related Documentation
Access the documentation suite for voice products at: http://www.cisco.com/univercd/cc/td/doc/product/voice/
Access the latest software upgrades and release notes for Cisco CallManager 4.1(3)SR2 RC3, Cisco Unity 4.1, Cisco MeetingPlace 5.3,
CRS (IPCC Express) 4.0(2), Cisco Emergency Responder 1.2(3a)SR2, and Cisco Personal Assistant 1.4(5)
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtmlAccess the latest software upgrades and release notes for IOS Routers and Gateways on Cisco Connection Online (CCO) at: http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml
Access the latest software upgrades and release notes for Catalyst Switches on Cisco Connection Online (CCO) at: http://www.cisco.com/kobayashi/sw-center/sw-lan.shtml
Install and Upgrade Documentation
The components of this solution, including the platforms tested, are discussed in the Systems Test Architecture Reference Manual for North America IPT at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/ip_tele/gblink/system/
gbtst4x/index.htmRefer to this manual for the specific versions of the components tested and links to relevant documentation for installation and configuration procedures.
For additional information on specific hardware recommendations or bills of material for each product, refer to "Related Documentation" section.
Release Versions of Components
Table 1 lists the recommended software release versions. Table 2 lists the recommended software versions for Third Party Applications and Components. Table 3 lists the firmware versions for Cisco IP Phones in IP Communications Systems Test Release 4.2 for North America IPT.
Deployment Considerations
The tables in this section list the recommended software and firmware releases based on the IP Communications Systems Test Release 4.2 for North America IPT. Note that not every rebuild is tested as part of the IP Communications Systems Test. Therefore, additional regression testing in a customer or Cisco-specific certification lab is recommended before deployment.
When deploying IP Communications in a customer environment, please remember the following:
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http://www.cisco.com/cgi-bin/tablebuild.pl/csa
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http://www.cisco.com/kobayashi/sw-center/sw-ios.shtml
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http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
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Software Version Matrix
Table 1 Software Release Versions for IP Communications Systems Test Release 4.2 for North America IPT
Cisco CallManager
4.1(3)SR2
Cisco CallManager—Cisco IP Telephony Operating System
2000.2.7SR8
Cisco Customer Response Solutions (IPCC Express)
4.0(2)
Cisco Customer Response Solutions—Cisco IP Telephony Operating System
2000.2.7SR8
Cisco Emergency Responder
1.2(3)SR2
Cisco Unity, TSP
4.1(1), 8.0(2)
Cisco Unity—Microsoft Exchange
Exchange 2000 SP3
Cisco Unity Bridge
3.0(6)
Cisco MeetingPlace
5.3
Cisco CallManager Express
3.3 / 12.4(3b)
Cisco Unity Express
2.1.2
Cisco Unity Connection
1.1(1)
Cisco Personal Assistant
1.4(5)
Survivable Remote Site Telephony (SRST)
3.3 / 12.4(3b)
IP/VC (3540 Multimedia Control Unit)
4.0.31
Cisco 3745 (gatekeeper)
12.4(3b)
Cisco 1751 (voice/data gateway)
12.4(3b)
Cisco 1760 (voice/data gateway)
12.4(3b)
Cisco 2610XM, 2611XM, 2620XM, 2621XM, 2650XM, 2651XM, 2691 (voice/data gateway)
12.4(3b)
Cisco 28xx, 38xx (voice/data gateway)
12.4(3b)
Cisco 3660 (voice/data gateway)
12.4(3b)
Cisco 3725, 3745(voice/data gateway)
12.4(3b)
Cisco 7206 (voice/data gateway)
12.4(3b)
Cisco 3725, 3745, 3825 (SRTP and Secure SRST gateways)
12.4(3b), Advanced Enterprise Services package
Cisco Catalyst 3500XL (access switch)
12.0(5)WC12
Cisco Catalyst 3550 (access switch)
12.1.(25)SEC
Cisco Catalyst 4506 (access switch)
12.2(25)EWA2
Cisco Catalyst 6506, 6509 (voice access switch, supervisor 2 / MSFC2)
8.4(4) / 12.1(26)E3
Cisco Catalyst 6506, 6509 (core switch, supervisor 720)
12.2(18)SXE4
Cisco Catalyst Communications Media Module (CMM)
12.4(3b)
Cisco Catalyst 6608, 6624 (voice gateway)
Bundled with Cisco CallManager
See "Firmware Version Matrix"Cisco VG224 (analog voice gateway)
12.4(3b)
Cisco VG248 (analog voice gateway)
1.3(1)
Cisco ATA 186,188 (analog telephony adaptor)
3.2(1)
Cisco Security Agent Policy—Cisco CallManager
4.5.1.639/
2.0(3) or laterCisco Security Agent Policy—Cisco Customer Response Solutions
4.5.1.639/
2.0(3) or laterCisco Security Agent Policy—Cisco Emergency Responder
4.5.1.639/
2.0(3) or laterCisco Security Agent Policy—Cisco Personal Assistant
4.0.1.539 /
1.1.3 or laterCisco Security Agent Policy—Cisco Unity
4.0.3.720 /
1.1.5 or laterCiscoWorks 2000 ITEM
2.0(6)
Cisco IP Phones models 7902G, 7905G, 7910G, 7912G, 7920, 7935, 7936, 7940G, 7960G, 7970G
Bundled with Cisco CallManager
See "Firmware Version Matrix"Cisco VT Advantage
1.0(2)
Cisco IP Softphone
1.3.(4a)
Cisco IP Communicator
1.1.(4)
Cisco Aironet Access Point (AP) 1200G
12.3(4)JA
Cisco MobilityManager
1.1(1)
Software Version Matrix for Third Party Components
Firmware Version Matrix
Limitations
This section includes the following topics:
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IP Communications Systems Test Release 4.2 and previous releases for IPT.If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
To access the Bug Toolkit, perform either of these actions:
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Resolved Caveats
Table 4 lists caveats, which are resolved now but the fix may not be included in the recommended component versions of IP Communications Systems Test Release 4.2 for North America IPT. To determine the version of the software in which the fix is included (in the First Fixed-In Version field), click on the Identifier of each resolved caveat. You will be taken to the Bug Toolkit information for that caveat.
Open Caveats
Table 5 lists known caveats related to the testing of IP Communications Systems Test Release 4.2 and previous releases for IPT, which were not resolved at the time of this recommendation.
Important Notes
This section includes important notes related to the testing of IP Communications Systems Test Release 4.2 for North America IPT. For additional information, refer to the "Troubleshooting and Technical Tips" chapter in the Systems Test Architecture Reference Manual for North America IPT.
Considerations when using IP-to-IP Gateways
When using IP-to-IP gateways, incoming dial peers must be configured to provide codec, Fax, and DTMF selection for incoming calls.
Considerations for using Call Park and Load Balancing
Load balancing of calls inbound to the Cisco CallManager cluster is done automatic by default because the gatekeeper randomly selects one of the subscribers registered within the zone. When using Call Park, ensure that the range of directory numbers is specified for all the servers in the cluster that are running the Cisco CallManager service.
Limitation on delivery of secured messages between Cisco Unity subscribers
Cisco Unity documentation does not specify that even if you are a Unity subscriber, you cannot deliver a secured message, unless you log into Unity.
If one Unity subscriber calls another Unity subscriber and the call is forwarded to the second subscriber's voicemail, the option to deliver the message as a secured message does not exist currently as part of the standard subscriber's conversation.
The first subscriber must log into Unity, then dial the other subscriber's extension to access the conversation option for secured message delivery.
Cisco CallManager Express Call Forwarding Problem
Currently in the IOS 12.3 version, the Call Forwarding feature works without the call-forward pattern parameter being configured under the telephony-service configuration mode.
When upgrading the IOS image on the Cisco CallManager Express (CME) from IOS 12.3 version to 12.3(12) or above, configure the following parameter under telephony-service to activate the Call Forwarding feature:
telephony-service
call-forward pattern.T
where .T specifies the default of a wildcard match of any length or can be substituted by a string of digits with a specific desired pattern.
Use the Bug Toolkit to refer to related information (CSCeg07593), where the earlier IOS version used H.450.3 to forward the call in the absence of the above required configuration.
Changes to CER Administration Guide
On pages 2-3 through 2-13 in Chapter 2 of the Cisco Emergency Responder Administration Guide, substitute all occurrences of the words "publisher" with "primary server" and "subscriber" with "secondary server".
Permissions on the Voice Connector Service in Cisco Unity Bridge
Permissions configured in the Domain Admin, Domain Users, and Exchange Administrator groups for the Cisco Unity Exchange Voice Connector can override similar permissions set at the local system account level.
For example, if explicit DENYs are configured in the above groups, they can prevent logging into the mailbox created for the AvExchangeIVC_<ServerName> object, even though no explicit DENYs are defined on the local system account.
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Systems Release Notes for North America IPT: IP Communications Systems Test Release 4.2
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