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Table Of Contents
Release Notes for Cisco Personal Assistant Release 1.4(5)
System Requirements and Supported Software
Requirements for Integrating Cisco Unity with Personal Assistant
Requirement for Using Enhanced Text to Speech
Support Policy for Optional Software
Determining the Personal Assistant Version
Upgrading to Personal Assistant 1.4(5) from Version 1.4(x) by Using the Compact Disc
Upgrading to Personal Assistant 1.4(5) from Version 1.4(x) by Using the Patch File
Upgrading to Personal Assistant 1.4(5) from Version 1.3(x)
New and Changed Requirements and Support—Release 1.4(5)
Canadian French Enhanced Text to Speech
Cisco CallManager 3.2(x) and Earlier No Longer Supported
Cisco Security Agent for Cisco Personal Assistant Versions 1.1(3a) and 1.1(3)
Microsoft Active Directory 2003
New and Changed Functionality—Release 1.4(5)
Criteria for Call-Routing Rules
Follow Me Option to Send Calls to Voice Mail
Forced-Authorization Codes and Client-Matter Codes for Destinations—Cisco CallManager 4.1(x)
Improved Methods for Prioritizing Dial Rules and Directory Lookup Rules
Personal Assistant Interface Changes
Installation and Upgrade Notes
Upgrading Cisco CallManager After Personal Assistant 1.4(x) Is Installed
Upgrading the IP Telephony Operating System
Cisco Unity Phone Password Cannot Be Reset in Personal Assistant
Encoding for Cisco Unity Recorded Names and Voice Messages
Extension Not Always Displayed for Calls Through a Gateway
Outlook 2002 Service Pack 2 Problems with Address Book Synchronization
Personal Assistant Cannot Be Uninstalled
Personal Assistant Configuration on the Network
Rule Processing for Systems with Other JTAPI Applications
Voice-Message Labeling When Calling from Another User Phone
Voice Messages Cannot Be Forwarded to Multiple Users Without Using a Caller Group
Resolved Caveats—Release 1.4(5)
Default Call Pickup Timeout: Cisco Personal Assistant Installation and Administration Guide
Stopping Personal Assistant Services: Cisco Personal Assistant Installation and Administration Guide
Cisco Personal Assistant Documentation
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Personal Assistant Release 1.4(5)
Revised June 29, 2005
These release notes contain requirements, upgrade instructions, new and changed support, new and changed functionality, limitations and restrictions, and open and resolved caveats, and documentation updates for Cisco Personal Assistant Release 1.4(5).
The latest software upgrades for Personal Assistant are available on the Cisco Personal Assistant Software Download page at http://www.cisco.com/cgi-bin/tablebuild.pl/assist.
Note
Items in release notes—excluding caveats—may be added, or revised to correct or clarify information after the initial publication date (the date the software was released). When an item has been changed, the phrase "Revised <date>" is included in the text of the item.
Contents
This document contains the following sections:
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System Requirements and Supported Software
The following four sections describe requirements for a Personal Assistant 1.4(5) system and optional software supported for use with version 1.4(5):
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Hardware Requirements
A server that meets Personal Assistant specifications. Refer to Current Supported Platforms for Cisco Personal Assistant 1.4 at http://cisco.com/en/US/products/sw/voicesw/ps2026/products_data_sheets_list.html.
Caution
Software Requirements
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Note that for voice-mail browsing in Personal Assistant, Cisco Unity with Exchange is required. Users cannot browse voice mail on other messaging systems in Personal Assistant.
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Requirements for Integrating Cisco Unity with Personal Assistant
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For information about setting the fields, refer to the "Messaging Configuration" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
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Requirement for Using Enhanced Text to Speech
You must install the corresponding enhanced text-to-speech locale for the speech-recognition locale that you are using. For example, if you are using Canadian French for speech recognition, you must install the Canadian French enhanced text-to-speech locale. Otherwise, Personal Assistant uses the default text-to-speech engine.
Supported Optional Software
The following optional software has been qualified by Cisco for use with Personal Assistant:
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Support Policy for Optional Software
Cisco support policy is that customers can deploy third-party software for backup, monitoring, and security, including modified CSA policies, on the Personal Assistant server. However, Cisco expects that customers (or their systems integration partners) will have tested the interoperability of such products with Personal Assistant before the product is deployed, to mitigate the risk of problems being discovered within the production environment between Personal Assistant and the third-party products loaded on the Personal Assistant server.
If a customer calls Cisco TAC with a problem, a Cisco TAC engineer may require that such third-party software be turned off or even removed from the Personal Assistant server during the course of troubleshooting. If it is determined that the interoperability between the third-party software and Personal Assistant was the root cause of the problem, then the third-party software will be required to be disabled or removed from the Personal Assistant server until such time that the interoperability issue is addressed, so that the customer can continue to have a functional Personal Assistant system.
Before installing any qualified optional service pack on the Personal Assistant server, confirm that the manufacturer of any optional software or hardware that you plan to install on the Personal Assistant server—or that is already installed—also supports the service pack for use with its product.
Determining the Personal Assistant Version
To Determine the Personal Assistant Version in Use
Step 1
Step 2
Upgrading to Personal Assistant 1.4(5) from Version 1.4(x) by Using the Compact Disc
Note
Personal Assistant version 1.4(5) is available on a compact disc. The software must be upgraded on each Personal Assistant server.
We recommend that before you upgrade Personal Assistant, you upgrade the IP telephony operating system to the latest version. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications. Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.
Do the six procedures in this section as applicable and in the order listed to upgrade Personal Assistant on a system that is currently running Personal Assistant 1.4(x).
Note that Personal Assistant will be out of service while the system is upgraded. Plan to upgrade the software on a day and time when the suspension of Personal Assistant will have the least impact.
If virus-scanning software is installed on the Personal Assistant server, disable the virus-scanning services so that they do not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Disable the Cisco Security Agent Service (If Applicable)."
To Disable Virus-Scanning Services (If Applicable)
Step 1
Step 2
Step 3
a.
b.
c.
Step 4
If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, disable the Cisco Security Agent service so that it does not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Upgrade Personal Assistant Software by Using the Compact Disc."
To Disable the Cisco Security Agent Service (If Applicable)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
To Upgrade Personal Assistant Software by Using the Compact Disc
Step 1
Step 2
Step 3
The Cisco Personal Assistant Components window displays the components installed for the current version of Personal Assistant.
Step 4
The Cisco Personal Assistant Locales window displays the locales installed for the current version of Personal Assistant.
Step 5
Step 6
The Cisco CallManager Database Location window displays the following information:
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Step 7
The password must match the password on the Cisco CallManager publisher server. If you do not have a password set for Windows 2000 on the Cisco CallManager publisher server, leave the password field blank.
Note
Step 8
Step 9
The upgrade of Personal Assistant components takes 10 to 15 minutes. Note that the upgrade program blanks the password for the Personal Assistant server. When complete, the program prompts you to reset the password for the Cisco IP Telephony Applications server. Note that the prompt actually is referring to the password for the Personal Assistant server.
Step 10
Step 11
Do the following procedure to have Personal Assistant update speech-recognition grammars and user information from the corporate directory.
To Refresh the System
Step 1
Step 2
Step 3
Note that the refresh can take up to one hour, depending on the size of the corporate directory, the number of locales installed, and the number of directory hierarchies configured.
Step 4
If the refresh was not successful, refer to the "Troubleshooting Failed System Refreshes" section in the "Troubleshooting Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 to resolve the problem before proceeding. Otherwise, Personal Assistant services may not run and some Personal Assistant features may be unavailable. (The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.)
If virus-scanning software is installed on the Personal Assistant server, re-enable the virus-scanning services after the system refresh completes successfully. Otherwise, skip to the next procedure, "To Re-enable the Cisco Security Agent Service (If Applicable)."
To Re-enable Virus-Scanning Services (If Applicable)
Step 1
Step 2
Step 3
a.
b.
c.
Step 4
If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, you must re-enable the Cisco Security Agent service before it can monitor the Personal Assistant server again.
To Re-enable the Cisco Security Agent Service (If Applicable)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Upgrading to Personal Assistant 1.4(5) from Version 1.4(x) by Using the Patch File
Note
Personal Assistant version 1.4(5) is available as a patch release that you download from the Personal Assistant Software Download page. The patch file must be installed on each Personal Assistant server.
We recommend that before you upgrade Personal Assistant, you upgrade the IP telephony operating system to the latest version. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications. Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.
Do the seven procedures in this section as applicable and in the order listed to upgrade Personal Assistant on a system that is currently running Personal Assistant 1.4(x).
Note that Personal Assistant will be out of service while the system is upgraded. Plan to upgrade the software on a day and time when the suspension of Personal Assistant will have the least impact.
If virus-scanning software is installed on the Personal Assistant server, disable the virus-scanning services so that they do not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Disable the Cisco Security Agent Service (If Applicable)."
To Disable Virus-Scanning Services (If Applicable)
Step 1
Step 2
Step 3
a.
b.
c.
Step 4
If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, disable the Cisco Security Agent service so that it does not interfere with the upgrade program. Otherwise, skip to the next procedure, "To Upgrade Personal Assistant Software by Using the Patch File."
To Disable the Cisco Security Agent Service (If Applicable)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
To Upgrade Personal Assistant Software by Using the Patch File
Step 1
Step 2
Note
Step 3
Step 4
Step 5
Note that it may take up to several minutes for the second extraction phase of the upgrade program to complete. The length of time depends on the platform. During this phase, the progress bar may not display the status.
Step 6
Step 7
In the next procedure, you configure the Personal Assistant services PASPREC_<Locale> and PASPCS_<Locale> to log on as an account with domain administrator privileges for the Personal Assistant domain. The services must be configured for each locale if the system is using Personal Assistant clusters.
If the system is not using Personal Assistant clusters, skip to the "To Refresh the System" procedure.
If the system is using Personal Assistant clusters and you are upgrading from Personal Assistant version 1.4(4) or 1.4(3), skip to the "To Refresh the System" procedure. The services are already configured to log on with the correct privileges.
If the system is using Personal Assistant clusters and you are upgrading from Personal Assistant version 1.4(2) or 1.4(1), do the following procedure. The services may not be configured to log on with the correct privileges.
To Configure the PASPREC_<Locale> and PASPCS_<Locale> Services for Each Locale (Using Personal Assistant Clusters and Upgrading from Version 1.4(2) or 1.4(1) Only)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
Step 9
Step 10
Step 11
Step 12
Step 13
Step 14
Step 15
Step 16
Step 17
Do the following procedure to have Personal Assistant update speech-recognition grammars and user information from the corporate directory.
To Refresh the System
Step 1
Step 2
Step 3
Note that the refresh can take up to one hour, depending on the size of the corporate directory, the number of locales installed, and the number of directory hierarchies configured.
Step 4
If the refresh was not successful, refer to the "Troubleshooting Failed System Refreshes" section in the "Troubleshooting Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 to resolve the problem before proceeding. Otherwise, Personal Assistant services may not run and some Personal Assistant features may be unavailable. (The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.)
If virus-scanning software is installed on the Personal Assistant server, re-enable the virus-scanning services after the system refresh completes successfully. Otherwise, skip to the next procedure, "To Re-enable the Cisco Security Agent Service (If Applicable)."
To Re-enable Virus-Scanning Services (If Applicable)
Step 1
Step 2
Step 3
a.
b.
c.
Step 4
If Cisco Security Agent for Cisco Personal Assistant is installed on the Personal Assistant server, you must re-enable the Cisco Security Agent service before it can monitor the Personal Assistant server again.
To Re-enable the Cisco Security Agent Service (If Applicable)
Step 1
Step 2
Step 3
Step 4
Step 5
Step 6
Upgrading to Personal Assistant 1.4(5) from Version 1.3(x)
To upgrade to Personal Assistant 1.4(5) from version 1.3(x), refer to the "Installing and Upgrading Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4. The guide is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
To upgrade from Personal Assistant version 1.2(x), you must first upgrade to version 1.3(x). Refer to the Cisco Personal Assistant 1.3 Administration Guide at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist3/eng/admgd/index.htm.
Upgrading from Personal Assistant version 1.1 is not supported.
New and Changed Requirements and Support—Release 1.4(5)
This section contains information on new and changed requirements and support in the Personal Assistant Release 1.4(5) time frame only. Refer to the release notes of the applicable version for information on new and changed requirements and support with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Canadian French Enhanced Text to Speech
Personal Assistant enhanced text to speech (TTS) is available in Canadian French.
Cisco CallManager 4.1(x)
Cisco CallManager version 4.1(x) is supported for use with Personal Assistant version 1.4(5). Personal Assistant supports using Cisco CallManager 4.1(x) only in non-secure mode.
Cisco CallManager 3.2(x) and Earlier No Longer Supported
Cisco CallManager versions 3.2(x) and earlier are not supported for use with Personal Assistant versions 1.4(5) and later.
Cisco Security Agent for Cisco Personal Assistant Versions 1.1(3a) and 1.1(3)
Cisco Security Agent for Cisco Personal Assistant versions 1.1(3a) and 1.1(3) are supported for use with Personal Assistant version 1.4(5).
Microsoft Active Directory 2003
Revised June 29, 2005
Microsoft Active Directory 2003 is supported for use with Personal Assistant version 1.4(5).
Updated Speech Software
Personal Assistant version 1.4(5) ships with new versions of speech software.
New and Changed Functionality—Release 1.4(5)
This section contains information on new and changed functionality in the Personal Assistant Release 1.4(5) time frame only. Refer to the release notes of the applicable version for information on new and changed functionality with earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Criteria for Call-Routing Rules
Users can construct call-routing rules that select for internal or external calls.
Internal calls are those that originate from a number that is listed in the corporate directory, a personal destination defined by any Personal Assistant user, or a phone number that is included in the user's personal address book.
In addition, more wildcard characters are available for constructing rules that include or exclude callers by phone number. Wildcard characters allow users to specify a pattern that matches multiple phone numbers.
Follow Me Option to Send Calls to Voice Mail
Users have the option of having Personal Assistant transfer calls to voice mail when they are not answered at the Follow Me destination.
Forced-Authorization Codes and Client-Matter Codes for Destinations—Cisco CallManager 4.1(x)
If the system is using Cisco CallManager 4.1(x), Personal Assistant allows users to associate forced-authorization codes (FACs) and client-matter codes (CMCs) with destinations for which your organization requires them. For example, to prevent toll fraud, users may have to enter a FAC for long-distance calls. Users may also have to provide a CMC for some destinations to enable your system to track calls for billing purposes.
Administrators can also associate FACs and CMCs with destinations that they create for use in systemwide rules.
Note that if a required code is not provided for a destination, Personal Assistant is unable to transfer the call to the destination. If an active rule includes the single destination, callers who use Personal Assistant to dial the user will hear a prompt saying that the call could not go through and callers who dial the user directly will hear a fast busy tone. If an active rule includes the destination as part of a destination group, callers will not hear a prompt and Personal Assistant will try the next destination in the group.
Note that if the system is not using Cisco CallManager 4.1(x), users can enter information in the FAC and CMC fields, but Personal Assistant does not use the information.
Improved Methods for Prioritizing Dial Rules and Directory Lookup Rules
Administrators can specify the priority of a dial rule or directory lookup rule when they create it. In previous versions of Personal Assistant, a new rule was automatically given the lowest priority.
In addition, administrators can optionally reset the priority by entering the new priority instead of by using the up and down arrows to move the rule to the new position.
Personal Assistant Interface Changes
The following pages of the Personal Assistant interfaces have been changed to improve usability and account for new functionality:
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Installation and Upgrade Notes
For detailed information on installing a new Personal Assistant 1.4(x) system, refer to the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Upgrading Cisco CallManager After Personal Assistant 1.4(x) Is Installed
The following two sections contain information on reconfiguring Cisco CallManager to work with Personal Assistant when Cisco CallManager is upgraded after the Personal Assistant system is set up:
Updating JTAPI Files
When you upgrade to Cisco CallManager version 4.1(x), 4.0(x), or 3.3(x) after you have installed Personal Assistant 1.4(x), you must update the JTAPI files on each Personal Assistant server. Personal Assistant includes the latest JTAPI files for each supported version of Cisco CallManager.
You can run a script to install the latest JTAPI files corresponding to the version of Cisco CallManager:
Note
Reconfiguring Media Port and Interceptor Port CTI Route Point Settings—Upgrading from Cisco CallManager 3.3(x) or Earlier
When you upgrade Cisco CallManager from version 3.3(x) or earlier to version 4.0(x) or later, you must reconfigure the call-waiting settings for each media port by setting the Maximum Number of Calls to 2 and the Busy Trigger to 1.
In addition, for each Personal Assistant interceptor port CTI route point, you must reconfigure the Forward No Answer, Forward Busy, and Forward on Failure settings as follows:
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Note that for Cisco CallManager version 4.1(x), you must reconfigure both the internal and external call-forwarding settings with the same values.
Upgrading the IP Telephony Operating System
As a best practice, we recommend that you maintain the IP telephony operating system on the Personal Assistant server with the latest update or service release. New versions can include security patches, cumulative security patches, engineering specials, BIOS and driver updates, and other customizations specific to Cisco platforms and applications.
Cisco IP telephony operating system releases and information are available at http://www.cisco.com/cgi-bin/tablebuild.pl/cmva-3des.
Limitations and Restrictions
Cisco Unity Phone Password Cannot Be Reset in Personal Assistant
The Cisco Unity phone password cannot be reset by using the Personal Assistant Administration interface. When the Personal Assistant system is configured to authenticate users by using the Cisco Unity phone password as the Personal Assistant PIN, users can change their PINs only by resetting their phone passwords in Cisco Unity.
Encoding for Cisco Unity Recorded Names and Voice Messages
Personal Assistant cannot load Cisco Unity recorded names unless they are encoded in CCITT Mu-Law format (G.711 Mu-Law). Similarly, Personal Assistant cannot play Cisco Unity messages unless they are encoded in G.711 Mu-Law format.
Extension Not Always Displayed for Calls Through a Gateway
When a call goes through a gateway, Personal Assistant may not display the caller extension. Depending on the Cisco CallManager or gateway settings, Personal Assistant may display the media port number instead.
Outlook 2002 Service Pack 2 Problems with Address Book Synchronization
With some versions of Microsoft Outlook 2002 Service Pack 2, Outlook can crash when users try to access an Outlook contact created by the synchronization with their address books.
The problem with Outlook 2002 Service Pack 2 is known and occurs when any application creates contacts.
To avoid the problem, install Outlook 2002 version 10.<4608 or later>.4219 SP-2.
For more information, refer to caveat CSCuk45497. (If you have an account with Cisco.com, you can use Bug Toolkit to find caveats of any severity for any release. Bug Toolkit is available at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.)
Personal Assistant Cannot Be Uninstalled
Personal Assistant does not provide a program for uninstalling the software.
Personal Assistant Configuration on the Network
The following list describes limitations and restrictions on how Personal Assistant can be configured on the network:
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Rule Processing for Systems with Other JTAPI Applications
To allow another JTAPI application (such as IPMA) to intercept and process an incoming call first when Personal Assistant and other JTAPI applications are installed on the same Cisco CallManager cluster, you must disable rule processing on calls made through the Personal Assistant route point.
Text to Speech
Personal Assistant ships with an American English text-to-speech engine. If you plan to use another locale for speech recognition and for the web-based interfaces, we recommend that you use enhanced text to speech (a licensed Personal Assistant feature).
Voice-Message Labeling When Calling from Another User Phone
When a user makes a call through Personal Assistant from another user phone, if the call is transferred to voice mail and the user leaves a message, the message is not labeled as being from the user who called. Instead, it is labeled as being from the user to whom the phone is associated.
Voice Messages Cannot Be Forwarded to Multiple Users Without Using a Caller Group
Personal Assistant allows a user to forward a Cisco Unity voice message to either a single user or to a caller group.
Caveats
This section describes severity 1, 2, and select severity 3 caveats.
If you have an account with Cisco.com, you can use Bug Toolkit to find more information on the caveats in this section, in addition to caveats of any severity for any release. Bug Toolkit is available at http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl.
Note that this section contains caveat information for Personal Assistant Release 1.4(5) only. Refer to the release notes of the applicable version for caveat information for earlier versions of Personal Assistant. Release notes for all versions of Personal Assistant are available at http://www.cisco.com/en/US/products/sw/voicesw/ps2026/prod_release_notes_list.html.
Open Caveats—Release 1.4(5)
Resolved Caveats—Release 1.4(5)
Documentation Updates
Omissions
This section lists new and additional information that is not included in the current Cisco Personal Assistant documentation. The new and additional information will be incorporated in a future documentation release, or as otherwise noted.
Call-Forwarding Settings for Personal Assistant Interceptor Port Route Points When Using Cisco CallManager 4.1: Cisco Personal Assistant Installation and Administration Guide
The procedure "To Create Route Points and Configure Error Handling for the Personal Assistant Interceptor Ports" in the "Creating Personal Assistant Interceptor Port Route Points and Configuring Error Handling—Cisco CallManager Version 4.0 and Later" section in the "Configuring Cisco CallManager for Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 should include the following information:
In Cisco CallManager version 4.1, the call-forwarding settings—Forward Busy, Forward No Answer, and Forward on Failure—include an internal setting and an external setting. Both the internal and external call-forwarding settings must be configured with the same values.
Default Call Pickup Timeout: Cisco Personal Assistant Installation and Administration Guide
The "Considerations" column for the Call Pickup Timeout field in Table A-10 in the "Miscellaneous Settings" section in the "Personal Assistant Administration Page Reference" appendix of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 should include the following information:
The default value is 8 seconds.
If you save the configuration without entering a value in the field, Personal Assistant uses 8 seconds but does not display a value on the page. If you change and save the setting from a non-blank value to blank, Personal Assistant uses 8 seconds and displays it on the page.
Stopping Personal Assistant Services: Cisco Personal Assistant Installation and Administration Guide
The "Troubleshooting Personal Assistant" chapter of the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 should contain a section called "Stopping Personal Assistant Services" that contains the following information:
Do one of the following two procedures to stop all Personal Assistant services:
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To Stop All Personal Assistant Services by Using the Control Center and the Windows Services MMC
Step 1
Step 2
Step 3
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Step 4
To Stop All Personal Assistant Services by Using Only the Windows Services MMC
Step 1
Step 2
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Step 3
Troubleshooting Information
Personal Assistant troubleshooting information can be found in the Cisco Personal Assistant Installation and Administration Guide, Release 1.4 at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/assist14/ag/ag141/index.htm.
Cisco Personal Assistant Documentation
For descriptions and URLs of Personal Assistant documentation on Cisco.com, refer to About Cisco Personal Assistant Documentation. The document is shipped with Personal Assistant and is available at http://www.cisco.com/univercd/cc/td/doc/product/voice/assist/about/padoc.htm.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
Cisco documentation and additional literature are available in the Product Documentation DVD package, which may have shipped with your product. The Product Documentation DVD is updated regularly and may be more current than printed documentation.
The Product Documentation DVD is a comprehensive library of technical product documentation on portable media. The DVD enables you to access multiple versions of hardware and software installation, configuration, and command guides for Cisco products and to view technical documentation in HTML. With the DVD, you have access to the same documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .pdf versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD=) from the Ordering tool or Cisco Marketplace.
Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/
Cisco Marketplace:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Beginning June 30, 2005, registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Cisco will continue to support documentation orders using the Ordering tool:
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http://www.cisco.com/en/US/partner/ordering/
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http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
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Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can send comments about Cisco documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you can perform these tasks:
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A current list of security advisories and notices for Cisco products is available at this URL:
If you prefer to see advisories and notices as they are updated in real time, you can access a Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed from this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you might have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.htm
The link on this page has the current PGP key ID in use.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
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