Table Of Contents
Release Notes for Cisco Personal Assistant 1.1(1a)
These release notes provide important compatibility specifications, bug and work-around information, and documentation details for Cisco Personal Assistant 1.1(1a) software.
This document contains the following sections:
Cisco Personal Assistant 1.1(1a) is supported on the following Cisco Media Convergence platforms:
•Cisco Media Convergence Server (MCS) 7835-1000—Features a 1 GHz Intel Pentium III CPU, 1 GB of memory, and dual 18.2 GB Ultra3 SCSI hot-plug hard drives with RAID support.
•Cisco Media Convergence Server (MCS) 7825-800—Features an 800 MHz Intel Pentium III CPU, 512 MB of memory, and a single 20 GB Ultra ATA hard drive.
The Cisco MCS series is a high-availability server platform for Cisco AVVID (Architecture for Voice, Video and Integrated Data) and the supported platform for a variety of Cisco AVVID applications. Cisco MCS series servers provide customers with a Cisco end-to-end solution and single point of contact for server/software support issues.
Additionally, Cisco Personal Assistant 1.1(1a) is supported on the following Cisco certified platforms:
•Compaq ProLiant DL320—Features a 1 GHz Intel Pentium III CPU, and must be configured with 1 GB of memory and dual 18.2 GB Ultra3 SCSI hot-plug hard drives with RAID support.
•Compaq ProLiant DL 380—Features an 800 MHz Intel Pentium III CPU, and must be configured with 512 MB of memory and a single 20 GB Ultra ATA hard drive.
Cisco Personal Assistant 1.1(1a) works with the following versions of Cisco CallManager, Unity voice mail, and Microsoft Exchange software:
•Cisco CallManager version 3.0(9) or later.
Caution Cisco Personal Assistant 1.1(1a) is not compatible with versions of Cisco CallManager that precede version 3.0(9). Use Personal Assistant 1.1(1a) only in conjunction with CallManager version 3.0(9) or later [3.0(x)] releases.
•Cisco Unity 2.4.6
•Microsoft Exchange 5.5 (for Unity voice mail and calendar scheduling)
•Microsoft Exchange 2000 (for calendar scheduling only)
Note If you have a CiscoWorks 2000 server in your network, Personal Assistant error messages can be sent to Syslog for collection and analysis. The supported version for Personal Assistant is CiscoWorks 2000 RME 3.1.
The following sections provide important notes about using Cisco Personal Assistant 1.1(1a):
Assigning CTI Route Points to the JTAPI Administrator
You must assign Personal Assistant CTI route point(s) to the Personal Assistant JTAPI administrator after adding these CTI route points to CallManager. If you do not do this step, Personal Assistant setup will be incomplete and a busy tone will be heard when a Personal Assistant route point number is called.
If you have multiple Personal Assistant servers within a CallManager cluster, you need to assign each of the CTI route points for the servers to the Personal Assistant JTAPI administrator.
Use the following procedure.
Before You Begin
First, check that the JTAPI administrator for Personal Assistant has already been added to the list of CallManager users, and is specified in the JTAPI User Name field on the JTAPI Configuration page (accessible through the Personal Assistant System Administration interface).
Step 1 From the main menu of the CallManager Administration interface, choose User > Global Directory.
Step 2 Select the Personal Assistant user from the list of users.
Step 3 Click Associated Devices at the bottom of the screen.
Step 4 Click Select Devices.
Step 5 Select the Personal Assistant CTI route points that you want to add from the list by marking the corresponding check boxes.
Step 6 Click Update. After this step you will see a screen that says "Update successful." Check that the List of Controlled Devices field within this screen displays all of the assigned route points.
Specifying the Calendar Mailbox Name
The value that you enter for the Calendar Mailbox Name field in the Messaging Configuration page of Personal Assistant System Administration interface depends on the Microsoft Exchange server that you are using for calendar schedules.
To reach the Messaging Configuration Page, choose System > Messaging from the main menu of the Personal Assistant System Administration interface. Next, do one of the following:
•If you are using a Unity voice mail system and the embedded Microsoft Exchange Server for your calendar schedule, enter the phrase "Unity Messaging" in the Calendar Mailbox Name field.
•If you are using a Unity unified messaging system with an external Microsoft Exchange Server for message storage and calendar schedule, enter the phrase "Unity Messaging" in the Calendar Mailbox Name field.
•If you are not using a Cisco Unity System but are still using Microsoft Exchange for your Calendar schedule, use the "FirstName LastName" of the administrator account configured on the Exchange server. Enter this information in the Calendar Mailbox Name field.
You can get "FirstName LastName" information as follows:
–For Microsoft Exchange 5.5—Run Microsoft Exchange Administrator and select Recipients under your exchange site. From the recipients list on the right, double-click on the Administrator user. This will bring up a properties window with "FirstName LastName" information.
–For Microsoft Exchange 2000—Run Active Directory Users and Computers and select Users. From the list of users on the right, double click on the Administrator user. This brings up a properties window with "FirstName LastName" information.
Specifying the Voice Mail Server
Do not specify a domain name suffix or IP address in the Voicemail Server field. (This field is located in the Voicemail Configuration page of the Personal Assistant System Administration interface). Specifying a domain name suffix will cause the MAPI (Messaging Application Programming Interface) profile creation to fail, thereby preventing users from logging in to voice mail.
The following example shows correct and incorrect entries for the Voicemail Server field:
Installing on a Domain Controller
Personal Assistant cannot be installed on a system which is a domain controller. A domain controller system will not let you log on as a local administrator.
Personal Assistant cannot delete user information (specifically, the user_info/<uid> node) for a user who has been removed from the corporate directory. This deletion restriction can cause problems in cases where destinations are common to both deleted and existing users.
Application Known Problems
Known problems are both expected behaviors and defects in software releases for a product. Table 1 contains information about known problems for Cisco Personal Assistant 1.1(1a).
Additionally, you can search for known problems on the Cisco bug tracking system tool, called Bug Navigator. To access Bug Navigator, enter http://www.cisco.com/support/bugtools in your web browser.
For troubleshooting information, see the Troubleshooting section of the Personal Assistant Administration Guide, available at the following URL:
The following table provides information about other documents available for Cisco Personal Assistant.
The following sections provide sources for obtaining documentation from Cisco Systems:
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
Cisco documentation and additional literature are available in a CD-ROM package, which ships with your product. The Documentation CD-ROM is updated monthly and may be more current than printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Cisco documentation is available in the following ways:
•Registered Cisco Direct Customers can order Cisco Product documentation from the Networking Products MarketPlace:
•Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription Store:
•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by calling 800 553-NETS(6387).
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com registered users, additional troubleshooting tools are available from the TAC website.
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Cisco.com provides a broad range of features and services to help customers and partners streamline business processes and improve productivity. Through Cisco.com, you can find information about Cisco and our networking solutions, services, and programs. In addition, you can resolve technical issues with online technical support, download and test software packages, and order Cisco learning materials and merchandise. Valuable online skill assessment, training, and certification programs are also available.
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The Cisco TAC website is available to all customers who need technical assistance with a Cisco product or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC website:
P3 and P4 level problems are defined as follows:
•P3—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.
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In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
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If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users can open a case online by using the TAC Case Open tool at the following website:
Contacting TAC by Telephone
If you have a priority level 1(P1) or priority level 2 (P2) problem, contact TAC by telephone and immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following website:
P1 and P2 level problems are defined as follows:
•P1—Your production network is down, causing a critical impact to business operations if service is not restored quickly. No workaround is available.
•P2—Your production network is severely degraded, affecting significant aspects of your business operations. No workaround is available.
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