Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - R - S - T - U - V - W -

Index

A

AA Route Address, field description A-17

AA Route Point, field description A-20

Administrator E-mail Address

Messaging Configuration Page, field description A-12

Speech Services Configuration page, field description A-21

administrator interface, logging on 4-3

Allow Barge-In, field description A-23

Allow Direct Transfer to Voice Mail, field description A-13

Allow Only Cisco CallManager Users, field description A-13

Alternate Spoken Name, field description A-8

Apply Rules for Calls through Personal Assistant Route Point, field description A-14

Apply Rules Only to Calls to Corporate Destinations, field description A-13

automated attendant

about 1-2

configuring A-1

configuring CTI route point 3-8

creating 4-15

Available and Supported Locales, field description A-23

B

Barge-In, configuring 4-6

busy tone, when calling Personal Assistant 6-5

C

calendar, rules not working 6-8

calendar-based routing, configuring 4-12

Calendar Mailbox Name, field description A-11

Calendar Server Name, field description A-10

Caller Input Timeout, field description A-14

call forward busy

configuring for CTI route point 3-9

disabling for media ports 3-10

load balancing, effect on users 1-14

use in load balancing 1-14

call forward no answer

configuring for CTI route point 3-9

disabling for media ports 3-10

load balancing, effect on users 1-14

use in load balancing 1-14

calling search space

adding Personal Assistant to existing 1-18

adding Personal Assistant to new 1-20

creating for Cisco IP phones 3-2

creating for Personal Assistant 3-4

managed phone partition 1-22

sample configuration without Personal Assistant 1-17

sample configuration with Personal Assistant 1-18

call intercepting

about 1-16

software requirements 1-6

Call Pickup Timeout, field description A-14

call routing

calendar-based rules not working 6-8

load balancing, effect on users 1-15

calls

answered too slowly 6-5

concurrent support per server 1-12

dropping, resolving 6-4

history logs 6-14

intercepting, configuration 3-3

intercepting, software required 1-6

intercepting, troubleshooting 6-11

transferred to voice mail too quickly 6-4

CDP support, in Personal Assistant 6-16

Cisco CallManager

clusters, effect on rule-based routing 1-4

configuring for Personal Assistant 3-1

configuring users 3-9

CTI route points and media ports 1-3

database locations, required for installation 2-2

enabling Personal Assistant to intercept calls from 1-16

internal directory configuration 4-10

load balancing 1-14

partitions and calling search spaces 1-4

publisher server 4-10

subscriber servers 4-10

Cisco CallManager Subscriber Server, field description A-6

Cisco IP terminology 1-3

Cisco Unity, configuring in Cisco CallManager 3-12

CiscoWorks2000, integration with 6-16

CiscoWorks2000 Host Name, field description A-15

clusters

configuring Personal Assistant servers 4-10

creating 1-10

creating with failover 1-15

interaction between servers 1-10

control center icons 6-10

Control Center page A-2

corporate directory

about 1-5

configuration settings A-3

configuring 4-7

CPU, 100 percent usage 6-10

CTI route point

about 1-3

configuring 3-8

D

Daily Automatic Refresh, field description A-21

debug information, setting up 6-15

Debug Package List, field description A-20

Default Locale, field description A-23

DHCP, use with Personal Assistant 6-10

dialog, definition 1-7

dial rules

configuration settings A-6

creating global 4-16

troubleshooting problems 6-4

directory

configuring corporate 4-7

corporate settings A-3

hierarchies 4-18

hierarchy configuration A-7

lookup rules 4-17

lookup rule settings A-8

Directory Admin DN, field description A-4

Directory Admin Password, field description A-4

Directory Hierarchy page A-7

Directory Lookup Rules page A-8

Directory Search Base DN for Users, field description A-5

Directory Search Filter, field description A-5

Directory Server URL, field description A-4

Disallow Calls from Unknown Phones, field description A-13

DNS, effect on Personal Assistant 6-5

domain account, used for installation 2-2

DTMF Sequence, field description A-8

E

e-mail paging server A-10

Enforce Authentication by PIN from Personal Destinations, field description A-13

enhanced Text to Speech

configuration settings A-9

installing 2-9

Enhanced Text to Speech Configuration page A-9

External DTMF Redirection Sequence, field description A-12

F

failover

about 1-15

configuring 4-10

Failover Server, field description A-20

Failover Server Names, field description A-19

Follow-Me call transferring 1-1

G

grammar, definition 1-7

H

Help, user 5-2

hierarchy, directory 4-18

Hierarchy Type, field description A-8

Host name or IP Address, field description A-17

I

icons

control center 6-10

server status A-20

installation

Cisco CallManager database locations 2-2

enhanced Text to Speech 2-9

Personal Assistant 2-1

Personal Assistant components 2-2

upgrade procedure 2-5

using a domain account 2-2

intercepting calls

about 1-16

configuration 3-3

software required 1-6

Interceptor Port, field description A-20

Interceptor Port Provider, field description A-18

interceptor ports

about 1-3

assigning to JTAPI user 6-5

creating Personal Assistant 3-4

error handling 3-4

Interceptor Ports, field description A-19

Internal DTMF Redirection Sequence, field description A-12

IP address, using with Personal Assistant 6-5

J

JTAPI

adding a user 3-9

configuring 4-7

configuring settings A-26

L

LDAP directory

requirements 1-6

usage 1-5

LDAP Search Filter, field description A-8

LDIF File Location, field description A-5

License Key, field description A-22

license manager

overview 1-9

starting and stopping 6-14

troubleshooting 6-10

Limit Page Size, field description A-5

load balancing

about 1-13

configuring 1-14

effect on call routing 1-15

effect on users 1-14

location hierarchy 4-18

log, call history 6-14

logon 4-3

lookup rules, directory 4-17

M

Mailbox Name, field description A-11

Max Error Count per Call, field description A-24

Max Error Count per Dialog, field description A-24

Max Help Count per Call, field description A-25

Max Help Count per Dialog, field description A-24

Maximum Number for Disambiguation, field description A-23

Media Port, field description A-20

Media Port Beginning Address, field description A-18

Media Port Provider, field description A-17

media ports

about 1-3

adding for Personal Assistant 3-10

Media Ports in Use, field description A-20

Media Termination UDP Port Begin, field description A-17

message waiting indicator 6-6

messaging

configuration settings A-10

configuring 4-12

Microsoft Exchange, requirements 1-7

Miscellaneous Settings A-12

multiple locales 1-2

N

Name, field description A-8

network management systems, integrating with 6-16

New Prefix

Dial Rules Configuration Page, field description A-7

Directory Lookup Rules Page, field description A-9

New Prompt File Path, field description A-2

nodes, directory A-7

Notify Users of PIN Change, field description A-12

Number of Buffered Trace Lines, field description A-15

Number of Cisco Unity Licenses, field description A-11

Number of Digits

Dial Rules Configuration Page, field description A-7

Directory Lookup Rules Page, field description A-9

Number of Licenses, field description A-10

Number of Media Ports, field description A-18

Number of Prefix Digits to Remove

Dial Rules Configuration Page, field description A-7

Directory Lookup Rules Page, field description A-9

Number of Results per Page, field description A-6

O

operator, excessive transfers 6-3

Operator Extension, field description A-14

P

PADtmf, definition 6-16

paging

configuring 4-12

server A-10

Paging SMTP Domain Name, field description A-11

Paging SMTP Server, field description A-11

Paging SMTP Server Port, field description A-11

partitions

creating 3-2

creating for Personal Assistant, procedures 3-4

creating for Personal Assistant, task list 1-18

creating for Personal Assistant managed phones 1-22

creating for Personal Assistant when not previously defined 1-20

sample configuration with Personal Assistant 1-18

updating 3-8

PARULES, definition 6-16

PASCCP, definition 6-16

PASpeech, definition 6-16

PASRV, definition 6-15

Peer Keep-Alive Interval, field description A-15

Peer TCP Port, field description A-15

Perfmon, definition 6-16

Performance Monitor 6-12

Personal Assistant

access to 1-8

call history logs 6-14

Cisco Unity configuration in Cisco CallManager 3-12

components, installing 2-2

configuration overview 4-1

configuration settings reference A-1

configuring 4-1

configuring Cisco CallManager user 3-9

dialing 5-2

features 1-1

installation 2-1

logging on to and out of 4-3

number, configuring 3-8

partitions, adding to existing 1-18

partitions, adding when not previously defined 1-20

partitions, defining 1-18

planning 1-1

resolving problems by using 6-1

role in Cisco IP telephony network 1-5

server status 6-12

setting up to intercept calls 3-3

troubleshooting 6-1

upgrade procedure 2-5

user interactions 1-7

Personal Assistant server

about 1-9

clusters, creating 1-10

clusters, creating with failover 1-15

components of 1-8

configuring 4-10

load balancing 1-14

load balancing, effect on call routing 1-15

load balancing, effect on users 1-14

number required, determining 1-11

simultaneous sessions, estimated 1-12

starting and stopping 6-14

structure 1-10

Personal Assistant Server, field description A-3

Personal Assistant Speech Server, field description A-3

personal calendar, requirements 1-7

phone

changing partition 3-8

configuring 3-3

setting up route plan 3-2

Phone Number Prefix

Dial Rules Configuration Page, field description A-7

Directory Lookup Rules Page, field description A-9

Pilot Number, field description A-11

PIN resetting 5-2

Primary Spoken Response, field description A-8

Priority

Dial Rules Configuration Page, field description A-7

Directory Lookup Rules Page, field description A-9

processor, 100 percent usage 6-10

product key, used in installation 2-2

prompt, configuring automated attendant 4-15

proxy access 1-2

R

Reconfirm Confidence Level, field description A-24

Record and Play Name of Unknown Caller, field description A-13

Redirection Delay, field description A-11

Refresh Schedule, field description A-21

Rejection Confidence Level, field description A-24

Reset User Information page A-15

resource manager, overview 1-9

Route Address, field description A-17

Route Address Provider, field description A-17

route plan, setting up 3-2

route point

interceptor port 1-3

using as interceptor port 3-4

Route Point, field description A-20

rule-based call routing

about 1-2

using Personal Assistant without 1-23

using with Cisco CallManager clusters 1-4

rules

creating global dial 4-16

dial rule settings A-6

directory lookup 4-17

directory lookup settings A-8

S

Select Users, field description A-16

Send Refresh Status, field description A-21

Server, field description A-20

server cluster

creating 1-10

creating with active failover 1-15

creating with failover 1-15

creating with spare failover 1-16

Server List, field description A-17, A-20

Server Name, field description A-17

servers

controlling status A-2

monitoring 6-10

Server Status page A-20

session, definition 1-7

Skinny

configuring provider 4-7

configuring settings A-26

SMTP paging server

configuring A-10

requirements 1-7

speech commands

too many options 6-3

unable to use 6-2

speech-enabled

conferencing 1-2

directory dialing 1-2

voice mail browsing 1-2

Speech License Manager, field description A-3

speech recognition

configuration settings A-21

configuring 4-4

directory hierarchies 4-18

Speech Recognition License Manager Hosts, field description A-22

speech-recognition server

about 1-8

clusters, creating 1-10

configuring 4-4

not recognized 6-10

number required, determining 1-11

simultaneous sessions, estimated 1-12

starting and stopping 6-14

structure 1-10

using Personal Assistant without 1-23

Speech Recognition Server Hosts, field description A-22

Speech Services page A-21

spoken name, resetting 5-2

SS_PA, definition 6-15

SS_PA_MAIL, definition 6-15

SS_PA_TEL, definition 6-15

Syslog Collector

call history 6-14

collecting system logs with 6-17

System Rule Options, field description A-25

systemwide rules

about 1-2

configuring 4-19

turning on 4-20

T

technical difficulties, troubleshooting 6-4

telephony

configuring 4-7

configuring Cisco CallManager user 3-9

Text to Speech, troubleshooting 6-9

toll fraud

identifying 6-14

preventing 1-24

Trace Package List, field description A-19

traces, setting up 6-15

translation pattern

interceptor port 1-3

using with interceptor port 3-4

troubleshooting

100 percent CPU 6-10

busy tone 6-5

calendar-based rules not working 6-8

calls, dropped 6-4

calls, not intercepted 6-11

calls, takes too long to answer 6-5

calls, transferred to voice mail too quickly 6-4

connectivity to server 6-10

dial rules not working as expected 6-4

message waiting indicator 6-6

operator, excessive transfers 6-3

speech commands, too many options 6-3

speech recognition 4-4

starting and stopping servers 6-14

technical difficulties 6-4

Text to Speech 6-9

voice mail, cannot access 6-7

voice mail, cannot log in 6-7

voice mail, unable to browse 6-7

TTS License Key, field description A-10

TTS Port Number, field description A-10

TTS Server Name, field description A-10

U

Unique Attribute for Corporate Directory, field description A-12

Unique Attribute for Message Store, field description A-12

Unique User Attribute Name, field description A-4

upgrade procedure 2-5

Use Cisco Unity Phone Password for the Personal Assistant PIN, field description A-13

Use LDIF File, field description A-5

user interface

accessing 5-1

problems accessing 6-2

problems logging on 6-2

user name, for logging on 4-3

users

administrative changes, effect 5-3

deleting 5-2

managing 5-2

preparing 5-1

utterance, definition 1-7

V

voice mail

configuring 4-12

configuring settings A-21

log in problems 6-7

requirements 1-6

unable to browse 6-7

users cannot access 6-7

Voice Mail Server Name, field description A-11

Voice Mail Servers, field description A-12

W

web administration, logging on 4-3

Windows 2000

installing Personal Assistant in domains 2-2

user name, for logging on 4-3

Write to Syslog, field description A-15