Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.2 - Configuring Basic Operation Parameters for Cisco Unified MeetingPlace Express [Cisco Unified MeetingPlace Express]

Table Of Contents

Configuring Basic Operation Parameters for Cisco Unified MeetingPlace Express

About Operator Assistance

Configuring Operator Assistance

About Languages

Configuring Languages Other Than U.S. English

Enabling Languages

Configuring Language Preferences in User Groups or User Profiles

About Major Alarm Calls

Configuring Major Alarm Calls

About Meeting Phone Numbers and Notification Labels

About the Character Limitation of the Telephone Pop-Up Notification Box in the Full Web Meeting Room

Configuring Meeting Phone Numbers and Notification Labels

Configuring Basic Operation Parameters for Cisco Unified MeetingPlace Express

Revised: October 18, 2006, OL-11374-01

Topics in this section include:

•About Operator Assistance

•About Languages

•About Major Alarm Calls

•About Meeting Phone Numbers and Notification Labels

•About User Authentication By an External Directory

•Displaying Meeting Times Using a 12- or 24-Hour Clock

•About This Page: Usage Configuration, page C-144

The content in this chapter applies only to the Cisco Unified MeetingPlace Express system and not to the Cisco Unified MeetingPlace Express VT system.

About Operator Assistance

Cisco Unified MeetingPlace Express can be configured to forward calls to the attendant or help desk in the following situations:

•Caller dials 0 for operator assistance.

•Caller does not enter a number at a voice prompt.

Related Topics

•Configuring Operator Assistance

Configuring Operator Assistance

This topic describes how to configure the system to forward callers to the attendant or help desk when necessary.

Before You Begin

Calls to the attendant are not supported if you use a SIP trunk to integrate Cisco Unified MeetingPlace Express with Cisco Unified CallManager Release 4.x. For more information about this restriction, see the "Cisco Unified CallManager Restrictions for Integration in a SIP Environment" section.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 Click Administration at the top of the page.

Step 3 On the left side of the page:

a. Click System Configuration.

b. Click Usage Configuration.

Step 4 In the Usage Configuration page, configure the following fields:

•Dial attendant on timeout—Set this field to Yes.

•Attendant phone—Enter the help desk or attendant phone number.

Step 5 Click Save.

Related Topics

•About Operator Assistance

•About This Page: Usage Configuration, page C-144

About Languages

Cisco Unified MeetingPlace Express supports a growing number of languages available for voice prompts, e-mail notifications, end-user web interfaces, and web meeting rooms. Only U.S. English text is used in the Administration Center web interfaces.

Languages are automatically installed with Cisco Unified MeetingPlace Express. To see which languages are installed in a specific release, see the Release Notes for Cisco Unified MeetingPlace Express. For installation and upgrade information, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express.

Related Topics

•Configuring Languages Other Than U.S. English

•About Dial-Out Features and Voice Prompt Languages, page 8-11

•About Language Preferences, page 8-18

•Information About the Guest Profile and Guest Users, page 8-21

•Information About E-Mail Notification Templates and Language Property Files

Configuring Languages Other Than U.S. English

By default, U.S. English is used in all voice prompts, e-mail notifications, end-user web interfaces, and web meeting rooms. To use a different language or enable end users to choose from multiple languages, complete these high-level tasks.

Procedure

High-Level Task

Where to Find Instructions

Step 1

(For multiple languages only) Purchase, download, and install the languages license.

Without the languages license, you can enable one language on the system. With the installed languages license, you can enable up to four languages on Cisco Unified MeetingPlace Express.

How To Install and Manage Licenses, page 3-5

Step 2

Enable the languages.

Enabling Languages

Step 3

(For multiple languages only) Configure language preferences in the user groups or user profiles.

Note End users may override this setting by selecting a language through the end-user web interface or over the phone. See the User Guide for Cisco Unified MeetingPlace Express.

Configuring Language Preferences in User Groups or User Profiles

Step 4

(For the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone only) Install and configure matching languages in Cisco Unified CallManager for the Cisco Unified IP Phones.

About Language Requirements for the Cisco Unified MeetingPlace Express Service for the Cisco Unified IP Phone

Related Topics

•About Languages

•About Dial-Out Features and Voice Prompt Languages, page 8-11

•Information About the Guest Profile and Guest Users, page 8-21

•Information About E-Mail Notification Templates and Language Property Files

•About Cisco Unified IP Phone Services

Enabling Languages

This topic describes how to enable the installed languages on Cisco Unified MeetingPlace Express.

Before You Begin

•Read the "Configuring Languages Other Than U.S. English" section. Complete all tasks that are required before you enable the languages.

•A system restart is required to enable or disable a language. A system restart is not required to switch the order in which the languages appear in these fields.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 Click Administration at the top of the page.

Step 3 On the left side of the page:

a. Click System Configuration.

b. Click Usage Configuration.

Step 4 In the Usage Configuration page, configure the Language fields to enable one or more installed languages.

Step 5 Click Save.

Step 6 Restart the system.

To restart the system, enter sudo mpx_sys restart in the CLI. For information about logging into the CLI, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express.

Step 7 To configure the language preferences for user groups or user profiles, proceed to the "Configuring Language Preferences in User Groups or User Profiles" section.

Related Topics

•About Languages

•About This Page: Usage Configuration, page C-144

Configuring Language Preferences in User Groups or User Profiles

This topic describes how to specify a localized language for specific user groups or user profiles.

Users may override this setting by selecting a language through the end-user web interface. See the User Guide for Cisco Unified MeetingPlace Express Release 1.2.

Before You Begin

Read the "Configuring Languages Other Than U.S. English" section. Complete all tasks that are required before you configure language preferences in the user groups or user profiles.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 Click Administration at the top of the page.

Step 3 On the left side of the page, click User Configuration.

Step 4 Take one of the following actions:

•To configure a user group, click User Group Management.

•To configure an individual user profile, click User Profile Management.

Step 5 Take one of the following actions:

•To configure an existing user group or user profile, click Edit.

•To configure a new user group or user profile, click Add New. Configure the required fields, which are marked with an asterisk.

Step 6 Configure one of the following fields:

•Language, page C-11 (user group)

•Language, page C-22 (user profile)

Step 7 Click Save.

Step 8 Repeat this task for all user groups and user profiles for which you want to configure language preferences.

Related Topics

•About Languages

•About This Page: Add User Group, page C-9

•About This Page: Add User Profile, page C-16

•Information About the Guest Profile and Guest Users, page 8-21

About Major Alarm Calls

Cisco Unified MeetingPlace Express can be configured to call you if a major alarm occurs. When you answer the phone call, you will be provided with the following information:

1. Notification that an error has occurred that requires attention.

2. A request to view the alarms.

3. A request to acknowledge the alarm call.

Related Topics

•Configuring Major Alarm Calls

Configuring Major Alarm Calls

This topic describes how to configure Cisco Unified MeetingPlace Express to call you if a major alarm occurs.

Note Pagers cannot be used to receive alarm calls.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 Click Administration at the top of the page.

Step 3 On the left side of the page:

a. Click System Configuration.

b. Click Usage Configuration.

Step 4 Configure the following fields:

•Call out on major alarm—Set to Yes.

•Phone number to call on alarm—Enter the system administrator's phone number.

Step 5 Click Save.

Related Topics

•About Major Alarm Calls

•About This Page: Usage Configuration, page C-144

About Meeting Phone Numbers and Notification Labels

You can configure up to four phone numbers and descriptive labels for users to dial in to voice meetings. These phone numbers and labels appear in the following places:

•E-mail notifications

•Web interface for end users

•Telephone pop-up notification box in the full web meeting room

•Cisco Unified IP Phone screens (only when subscribed to the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone)

Related Topics

•About the Character Limitation of the Telephone Pop-Up Notification Box in the Full Web Meeting Room

•Configuring Meeting Phone Numbers and Notification Labels

About the Character Limitation of the Telephone Pop-Up Notification Box in the Full Web Meeting Room

The telephone pop-up notification box in the full web meeting room can display only a limited number of characters. Because this limitation applies to all characters, including the meeting ID, HMTL tags, spaces, and punctuations, the number of label characters that get displayed may vary for each meeting.

We recommend that you minimize the number of characters entered in the label fields to avoid the character limitation. If you exceed the maximum number of characters, then the information displayed in the telephone pop-up notification box is automatically modified in the following ways, in the presented order, until the number of characters falls below the maximum:

1. The headings in the pop-up notification box are deleted, for example "Dial in from your phone."

2. Bold characters are changed to normal characters.

3. The text in the Label for access phone number 3 field is changed to "Or: ".

4. The text in the Label for access phone number 4 field is changed to "Or: ".

To verify that the phone numbers and labels correctly appear in the telephone pop-up notification box in the full web meeting room, take the following actions:

1. Schedule a web and voice meeting using a 17-digit meeting ID (maximum allowed).

2. Join the full web meeting.

3. In the top right corner of the full web meeting room, roll your mouse pointer over the telephone icon to display the pop-up notification box content.

If you are not satisfied with the appearance of the meeting phone numbers and notification labels, then reduce the number of characters in the notification labels.

Related Topics

•Configuring Meeting Phone Numbers and Notification Labels

•About This Page: Usage Configuration, page C-144

•Configuring E-Mail Notifications for Cisco Unified MeetingPlace Express

Configuring Meeting Phone Numbers and Notification Labels

This topic describes how to configure the phone numbers that users call to attend meetings and the labels that describe those phone numbers.

Before You Begin

Read the "About the Character Limitation of the Telephone Pop-Up Notification Box in the Full Web Meeting Room" section.

Note These configurations require a system restart to take effect.

Procedure

Step 1 Log in to Cisco Unified MeetingPlace Express.

Step 2 Click Administration at the top of the page.

Step 3 On the left side of the page:

a. Click System Configuration.

b. Click Usage Configuration.

Step 4 In the Usage Configuration page, configure the following fields:

•Access phone number 1

•Label for access phone number 1

•Access phone number 2

•Label for access phone number 2

•Access phone number 3

•Label for access phone number 3

•Access phone number 4

•Label for access phone number 4

Step 5 Click Save.

Step 6 Restart the system.

To restart the system, enter sudo mpx_sys restart in the CLI. For information about logging into the CLI, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express.

Related Topics

•About Meeting Phone Numbers and Notification Labels

•About This Page: Usage Configuration, page C-144

•Configuring E-Mail Notifications for Cisco Unified MeetingPlace Express