 Feedback
|
Table Of Contents
Release Notes for Cisco Unified MeetingPlace Express Release 1.1
Port and IP Address Requirements
Cisco Unified IP Phones That Support the Cisco Unified MeetingPlace Express System
Client Software Requirements: Windows
Client Software Requirements: Apple Macintosh
Client Software Requirements: Linux
Client Software Requirements: Sun Solaris
Quality of Service (QoS) Requirements
Ad Hoc Web Conferencing Requirements
New and Changed Information in Release 1.1.1
New and Changed Information in Release 1.1.2
Added Support for Additional Servers
Added Cisco Unified Personal Communicator Support
Added Support for French, German, and Australian English
Upgraded the License Capabilities
Updated the Network Configuration Installation
Changed the Configuration for Backups
Changed the Cisco Unified CallManager Authentication to a PIN
New and Changed Information in Release 1.1.3
Changed Language Support for French, German, and Australian English
Updates to the Licenses Summary Page
Updates to the Port Ranges on the Meeting Configuration Page
Added the FTP Archiving Method
Added a Save and Run Archiving Button
Added Ability to Export Meeting Information for Meetings That Have Ended
Added Ability to Delete Dialing Groups
Updated the Import Logs Procedure
Updated the Customize the Edit Profile Page
New and Changed Information in Release 1.1.4
Release 1.1.0 and Release 1.1.1 Installation Notes
Release 1.1.2 Installation Notes
Release 1.1.3 Installation Notes
Restrictions for Upgrading to Release 1.1.3
Release 1.1.4 Installation Notes
Restrictions for Upgrading to Release 1.1.4
Limitations and Restrictions For All Releases
Maximum Number of Concurrent Voice or Web Users That a System Can Support
Limitations and Restrictions for Release 1.1.0 and Release 1.1.1
Organization Unit Field Restriction
Limitations and Restrictions for Release 1.1.2
Display Name Field Cannot Contain Spaces
Organization Unit Field Restriction
Limitations and Restrictions for Release 1.1.3
Changed Language Support for French, German, and Australian English
System Default Language Must be English Before Upgrading
Limitations and Restrictions for Release 1.1.4
Open Source Copyright Information
Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express
User Guide for Cisco Unified MeetingPlace Express
Troubleshooting Guide for Cisco Unified MeetingPlace Express
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Release Notes for Cisco Unified MeetingPlace Express Release 1.1
Revised: November 29, 2006, OL-6666-05
These release notes describe requirements and caveats for Cisco Unified MeetingPlace Express Release 1.1 up to and including Release 1.1.4.
To view the release notes for previous versions of Cisco Unified MeetingPlace Express, go to http://www.cisco.com/en/US/products/ps6533/prod_release_notes_list.html.
To access the latest software upgrades for all versions of Cisco Unified MeetingPlace Express, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml.
Contents
•
Cisco Product Security Overview
•
•
Introduction
These release notes describe requirements, restrictions, and caveats for Cisco Unified MeetingPlace Express Release 1.1. These release notes are updated for every maintenance release but not for patches or hot fixes. Before you install Cisco Unified MeetingPlace Express, we recommend that you review this document for information about issues that may affect your system.
System Requirements
This section provides the following information:
Hardware Requirements
This section describes the hardware server requirements for the Cisco Unified MeetingPlace Express system:
•
•
Supported Servers
The Cisco Unified MeetingPlace Express system is a software product that is loaded onto a hardware server. The hardware server must meet the following requirements:
•
–
–
•
•
The Cisco Unified MeetingPlace Express installer checks for the presence of the DVD-ROM drive, sufficient hard drive and memory sizes, and sufficient CPU type and speed.
Table 1 Supported Cisco 7800 Series MCS Models
Cisco MCS 7825H-3.0-IPC12
20 to 40
6
150
36 GB
Cisco MCS 7825-H1-RC13
20 to 40
6 to 40
2000
72 GB
20 to 40
6 to 40
2000
72 GB
Cisco MCS 7825I-3.0-IPC12
20 to 40
6
150
36 GB
Cisco MCS 7825-I1-RC13
20 to 40
6 to 40
2000
72 GB
20 to 40
6 to 40
2000
72 GB
Cisco MCS 7835H-3.0-IPC12
20 to 120
6
150
36 GB
Cisco MCS 7835-H1-RC13
20 to 120
6 to 120
2000
72 GB
Cisco MCS 7835I-3.0-IPC12
20 to 120
6
150
36 GB
Cisco MCS 7835-I1-RC13
20 to 120
6 to 120
2000
72 GB
Cisco MCS 7845H-3.0-IPC1 5
20 to 180
6
3200
144 GB
20 to 200
6 to 120
3200
144 GB
20 to 200
6 to 120
3200
144 GB
1 Includes support for the noted number of concurrent users of the Lite web meeting room.
2 These are legacy servers and are used for upgrades from Cisco Conference Connection. For complete information about upgrading from Cisco Conference Connection, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.
3 We also support the -IPC1 equivalent of this server.
4 These servers are only supported in Release 1.1.2 and later.
5 These servers are only supported in Release 1.1.1 and later.
Port and IP Address Requirements
The Cisco Unified MeetingPlace Express system has two network interfaces, labeled port 1 and port 2 on the back panel of the Cisco MCS server. The operating system calls these network interfaces eth0 and eth1, respectively.
Note
Follow these guidelines when installing Cisco Unified MeetingPlace Express:
•
Caution
The distinct hostname must be able to resolve in the DNS server with that associated IP address.
•
•
•
Caution
Switch Requirements
The following requirements apply to all releases:
•
•
The following requirement applies to Release 1.1.2 and later only:
•
Cisco Unified IP Phones That Support the Cisco Unified MeetingPlace Express System
The Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone allows you to conveniently access certain Cisco Unified MeetingPlace Express features by using the screen and buttons on your Cisco Unified IP Phone. For example, you can use your Cisco Unified IP Phone to join meetings, start reservationless meetings, view a list of upcoming meetings, and view meeting details. After joining a meeting, you can perform in-meeting operations such as locking the meeting, recording the meeting, viewing a list of participants, and muting or ejecting participants.
This functionality is in addition to the features available via any touch-tone telephone, including all Cisco Unified IP Phones. Only the following Cisco Unified IP Phones support the Cisco Unified MeetingPlace Express application:
•
•
Note
•
•
Note
Software Requirements
This section describes the software requirements for the Cisco Unified MeetingPlace Express system:
•
•
•
•
•
•
Server Software Requirements
The Cisco Unified MeetingPlace Express server runs on the Cisco Linux-based operating system. This operating system is included with the application.
Client Software Requirements: Windows
Make sure that Microsoft Windows user workstations meet the client software requirements in Table 2, or provide these requirements to your users.
Client Software Requirements: Apple Macintosh
Make sure that Apple Macintosh user workstations meet the client software requirements in Table 3, or provide these requirements to your users.
Table 3 Apple Macintosh Client Software Requirements
•
•
•
•
•
•
Release 6.0.79 or later
1 See the "Restrictions for Apple Macintosh Clients" section.
Restrictions for Apple Macintosh Clients
•
•
Note
Client Software Requirements: Linux
Make sure that Linux user workstations meet the client software requirements in Table 4, or provide these requirements to your users.
Restrictions for Linux Clients
The screen-sharing feature is not available on the Linux platform. Nevertheless, users may view and annotate screens shared by users on other platforms.
Client Software Requirements: Sun Solaris
Make sure that Sun Solaris user workstations meet the client software requirements in Table 5, or provide these requirements to your users.
Restrictions for Sun Solaris Clients
The screen-sharing feature is not available on the Sun Solaris platform. Nevertheless, users may view and annotate screens shared by users on other platforms.
Call-Control Requirements
Cisco Unified MeetingPlace Express requires integration with one of the call-control systems listed in Table 6.
Directory Requirements
The Cisco Unified MeetingPlace Express system requires one of the following systems for directory integration:
•
•
•
Quality of Service (QoS) Requirements
The Cisco Unified MeetingPlace Express system requires a network enabled with DiffServ (RFC 2474, 2475) QoS for voice traffic.
Ad Hoc Web Conferencing Requirements
On a Cisco Unified MeetingPlace Express system, ad hoc web conferencing is supported with Cisco Unified Personal Communicator Release 1.1 and later releases. For more information about integrating with Cisco Unified Personal Communicator, see the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express.
Note
For more information about ad hoc web conferencing with Cisco Unified Personal Communicator, see the "Added Cisco Unified Personal Communicator Support" section.
Related Documentation
See the Cisco Unified MeetingPlace Express Documentation Guide at http://www.cisco.com/en/US/products/ps6533/products_documentation_roadmaps_list.html.
New and Changed Information
This section contains the following topics:
•
•
•
•
Release 1.1 Overview
Cisco Unified MeetingPlace Express Release 1.1 provides the following features:
•
•
•
•
•
•
•
•
•
For details about features and benefits, see the data sheet for Cisco Unified MeetingPlace Express Release 1.1 at http://www.cisco.com/en/US/products/ps6533/index.html.
New and Changed Information in Release 1.1.1
There are no new features in Cisco Unified MeetingPlace Express Release 1.1.1.
New and Changed Information in Release 1.1.2
The following are new features in Cisco Unified MeetingPlace Express Release 1.1.2:
•
•
•
•
•
•
•
•
Changed Name of Product Suite
The Cisco Unified MeetingPlace Express product was formerly called "Cisco MeetingPlace Express" but has changed as of March 6, 2006. Cisco Systems, Inc. debuted a new product line called Cisco Unified Communications, of which Cisco Unified MeetingPlace Express is a part.
Other products affected by this new product line include Cisco Unified CallManager, Cisco Unified IP Phone, Cisco Unified Video Advantage, and Cisco Unified Personal Communicator.
Added Support for Additional Servers
In Cisco Unified MeetingPlace Express Release 1.1.2, we added support for the following servers:
•
•
•
•
•
See the "Supported Servers" section for details.
Added Cisco Unified Personal Communicator Support
This feature allows Cisco Unified Personal Communicator Release 1.1 users to attend a Cisco Unified MeetingPlace Express web-only meeting.
Note
To initiate a Cisco Unified MeetingPlace Express web-only meeting, a Cisco Unified Personal Communicator user must have a Cisco Unified MeetingPlace Express profile; however, to attend a Cisco Unified MeetingPlace Express web-only meeting, Cisco Unified Personal Communicator users do not need a Cisco Unified MeetingPlace Express profile.
When a Cisco Unified Personal Communicator user initiates a web-only meeting, the Cisco Unified MeetingPlace Express system assigns a unique meeting ID to the web-only meeting (but does not display this meeting ID on the Cisco Unified MeetingPlace Express End-User Interface). The web-only meeting launches automatically and brings in all Cisco Unified Personal Communicator users as guests. No Cisco Unified MeetingPlace Express profile passwords are required.
Non-Cisco Unified Personal Communicator users can also attend the web-only meeting but they have to receive and enter the web-only meeting's URL manually. The meeting initiator usually supplies the URL to non-Cisco Unified Personal Communicator users.
Added Support for French, German, and Australian English
In Cisco Unified MeetingPlace Express Release 1.1.1 and earlier, we only supported English (US) (English as spoken in the United States) in the End-User Interface, the web meeting room, Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phones, and the end-user documentation. Voice prompts were in English (US) and English (UK).
In Cisco Unified MeetingPlace Express Release 1.1.2, we added support in the End-User Interface, the web meeting room, the voice prompts, Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phones, and the end-user documentation for the following languages:
•
•
We also added voice prompts in the following languages:
•
•
Note
Upgraded the License Capabilities
The system software license enables all other Cisco Unified MeetingPlace Express licenses. If you do not install the system software license, or if the version is obsolete, the system behaves as if there are no voice or web conferencing licenses installed: the system ignores any voice or web conferencing licenses and uses the default values for those (six each). (The only exception is if you have a web conferencing license installed with no system software license, then the system honors the six web conferencing licenses as permanent, meaning they will not expire after 60 days.)
If you later buy more voice or web conferencing licenses, when you install the new voice or web conferencing licenses, the system will still ignore them and operate with the default values (six each). You must install the system software license for the system to use the voice and web conferencing licenses.
Updated the Network Configuration Installation
In Cisco Unified MeetingPlace Express Release 1.1.2, we updated the screens during the operating system installation where you enter the network configuration details, such as the IP values for eth0 and eth1. In Release 1.1.1 and earlier, you had to enter values on several screens, but in Release 1.1.2, you only need to enter values on a single screen.
Changed the Configuration for Backups
In Cisco Unified MeetingPlace Express Release 1.1.2, we removed the local (CP) method of archiving. The only archiving method supported in Release 1.1.2 is remote SSH/rsync (previously called SCP).
Changed the Cisco Unified CallManager Authentication to a PIN
Cisco Unified CallManager has two fields for authenticating Cisco Unified IP Phone users: the user password and the PIN. In Release 1.1.2, we changed the password required by Cisco Unified CallManager from the user password to the PIN. Authentication over telephones typically uses a PIN.
For systems that were installed before Release 1.1.2, the system administrator must ensure that all end users enter their PINs in Cisco Unified CallManager. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1 for information on how to do this.
New and Changed Information in Release 1.1.3
The following are new features in Cisco Unified MeetingPlace Express Release 1.1.3:
•
•
•
•
•
•
•
•
•
•
Changed Language Support for French, German, and Australian English
Cisco Unified MeetingPlace Express Release 1.1.3 does not support French (FR) (French as spoken in France), German, French (CA) (French as spoken in Canada), and English (AU) (English as spoken in Australia). If you require one or more of these languages and you need to upgrade your system, we suggest waiting for the follow-up release, Cisco Unified MeetingPlace Express Release 1.1.4.
Increased Product Scalability
Increased the product scalability so that Cisco Unified MeetingPlace Express now supports up to 200 telephony and web conferencing ports.
Streamlined the Installation
Changed the installation to add built-in checks for the operating system, platform, and disk space. Removed the need for a preparatory disk. See the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1 for complete information.
Updates to the Licenses Summary Page
The Licenses Summary page of the Administration Center has been modified to display which installed licenses are actually enabled, as well as any system-specific limitations for each license. See the new field descriptions in Table 7.
Updates to the Port Ranges on the Meeting Configuration Page
On the Meeting Configuration page of the Administration Center, the maximum number of voice and web ports that you can configure in the following fields depend on the number of enabled voiceconf and webconf licenses on the system. The system automatically updates the available port ranges that are displayed next to each field:
•
•
•
•
•
•
•
•
•
The number of enabled voiceconf and webconf licenses are displayed on the Licenses Summary page. See the "Updates to the Licenses Summary Page" section.
Added the FTP Archiving Method
The FTP archiving method is now available on the Configure Backup page of the Administration Center.
Restrictions for the FTP Archiving Method
•
•
Requirements for the FTP Archiving Method
Make sure that the remote host login credentials provide sufficient permissions to create new directories in the directory specified in the "Pathname location of archive" field.
For example, if you enter "pub" in the "Pathname location of archive" field, then the following directories are automatically created when the archiving script runs:
•
•
•
Added a Save and Run Archiving Button
The "Save and Run Archiving Button" is now available on the Configure Backup page of the Administration Center. When you click this button, the system saves the backup parameters, runs the archive process, and displays the View Backup Logs page of the Administration Center.
Added Ability to Export Meeting Information for Meetings That Have Ended
The "Include ended meetings" field is now available on the Meeting Information page of the Administration Center. If you select Yes for this field, then the system includes meetings that have already ended in the exported output.
Added Ability to Delete Dialing Groups
Dialing groups, each of which map a phone number to a specific meeting ID, may be deleted from the Dial Configuration page of the Administration Center. To delete a dialing group, check the checkbox next to the dialing group, and then click Delete Selected.
Updated the Import Logs Procedure
The following steps replace Step 5 and later steps in each of these sections of the "Importing Data into Cisco Unified MeetingPlace Express" chapter:
•
•
•
•
•
Step 5
Step 6
Step 7
•
•
After you click OK, the import log can no longer be viewed or retrieved.
Step 8
•
•
After you click OK, the import log can no longer be viewed or retrieved.
Note that the behavior in Step 7 was applied to the following sections in Release 1.1.2:
•
•
Updated the Customize the Edit Profile Page
The following changes were made to the "Customize the Edit Profile" page of the Administration Center:
•
–
–
•
–
New and Changed Information in Release 1.1.4
Release 1.1.4 is a localization release. The following are new features in Cisco Unified MeetingPlace Express Release 1.1.4:
•
Reintroduced Language Support
Reintroduced support for French (FR), French (CA), German (DE), and English (AU) languages. These languages were removed in Release 1.1.3 and have been added back in Release 1.1.4.
Google Search Support
Added a Google search module that enables you to quickly search the day's meetings to find relevant meetings hosted by Cisco Unified MeetingPlace Express. You can join a meeting or view the details of a future meeting by clicking on the meeting link in the search results. There is nothing to configure or install. For more information, go to http://code.google.com/enterprise/detail_Cisco_Unified_MeetingPlace_Express.html.
Installation Notes
You may download the following software from Cisco.com:
•
•
To download this software, go to http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml. You must have an account on Cisco.com to access the Software Center. The images posted at the Software Center require existing installations of Cisco Unified MeetingPlace Express.
For new installations, you must order the Cisco Unified MeetingPlace Express system software and licensing. Go to http://www.cisco.com/en/US/ordering/ or contact your Cisco sales representative.
For step-by-step installation and upgrade instructions, see the Installation and Upgrade Guide for Cisco Unified MeetingPlace Express Release 1.1.
See the following sections:
•
•
•
•
Release 1.1.0 and Release 1.1.1 Installation Notes
Each Cisco Unified MeetingPlace Express Release 1.1.0 and Release 1.1.1 shipment comes with two disks:
•
•
Release 1.1.2 Installation Notes
Cisco Unified MeetingPlace Express Release 1.1.2 includes all the features found in Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002.
Each Cisco Unified MeetingPlace Express Release 1.1.2 shipment comes with two disks:
•
•
Release 1.1.3 Installation Notes
Cisco Unified MeetingPlace Express Release 1.1.3 is a maintenance release that includes all the features found in Release 1.1.2, including Patch 1.1.2.1001, and Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002. The only exception is that Release 1.1.3 does not support languages other than English (US) and English (UK).
Each Cisco Unified MeetingPlace Express Release 1.1.3 shipment comes with an installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.
Restrictions for Upgrading to Release 1.1.3
Before upgrading to Release 1.1.3 from an earlier release, follow this procedure:
•
After upgrading to Release 1.1.3 from an earlier release, follow this procedure:
Set the System Default Language to English
To set the system default language to English, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Reboot the System
To reboot the system, follow these steps:
Procedure
Step 1
Step 2
Step 3
Step 4
Release 1.1.4 Installation Notes
Cisco Unified MeetingPlace Express Release 1.1.4 is a maintenance release that includes all the features found in Release 1.1.3, Release 1.1.2, including Patch 1.1.2.1001, and Release 1.1.1, including Patch 1.1.1.1001 and Patch 1.1.1.1002.
Each Cisco Unified MeetingPlace Express Release 1.1.4 shipment comes with an installation DVD. The Cisco Unified MeetingPlace Express operating system and application software is installed from the installation DVD.
Restrictions for Upgrading to Release 1.1.4
If you upgrade to Release 1.1.4, you must follow these procedures after installing the upgrade:
Note
Enable Languages
After you upgrade to Release 1.1.4 from Release 1.1.2, you must enable any languages that were previously installed on your system.
Procedure
Step 1
Step 2
Step 3
Step 4
Step 5
Limitations and Restrictions
See the following sections:
•
•
•
•
•
Limitations and Restrictions For All Releases
Topics in this section include:
•
Maximum Number of Concurrent Voice or Web Users That a System Can Support
The maximum number of concurrent voice or web users that a system can support depends on the specific Cisco 7800 Series Media Convergence Server (MCS) model and the licensing installed. See the "Supported Servers" section. Also see the licensing information in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1.
Limitations and Restrictions for Release 1.1.0 and Release 1.1.1
Topics in this section include:
•
RAID Not Supported
Cisco Unified MeetingPlace Express Release 1.1.0 and Release 1.1.1 do not support RAID (redundant array of independent disks) for the Cisco MCS 7825 series servers.
Organization Unit Field Restriction
In Release 1.1.0 and Release 1.1.1, the "Organization unit" field on the Generate Certificate Signing Requests (CSRs) page of the Administration Center cannot contain commas.
Limitations and Restrictions for Release 1.1.2
Topics in this section include:
•
•
Display Name Field Cannot Contain Spaces
In Release 1.1.2 only, the field description for the "Display name" field on the SIP Configuration page of the Administration Center must not include any spaces. Spaces in this field may cause dialed-out SIP calls to fail. You may, however, use underscore characters (_), for example, "Cisco_Unified_MeetingPlace_Express."
Organization Unit Field Restriction
In Release 1.1.2, the "Organization unit" field on the Generate Certificate Signing Requests (CSRs) page of the Administration Center cannot contain commas. However, this field can contain commas in Release 1.1.2 when Patch 1.1.2.1001 is installed.
Limitations and Restrictions for Release 1.1.3
Topics in this section include:
•
•
Changed Language Support for French, German, and Australian English
Release 1.1.3 does not support French (FR) (French as spoken in France), German, French (CA) (French as spoken in Canada), and English (AU) (English as spoken in Australia). If you require one or more of these languages and you need to upgrade your system, we suggest upgrading to Cisco Unified MeetingPlace Express Release 1.1.4.
System Default Language Must be English Before Upgrading
If you are upgrading to Release 1.1.3 from an earlier release, your system default language must be English. If your system default language is not English, the upgrade will not proceed and the system displays an error message.
Limitations and Restrictions for Release 1.1.4
There are no limitations or restrictions for Release 1.1.4.
Important Notes
The following sections contains important information about Cisco Unified MeetingPlace Express:
•
Third Party Software
This software includes software governed by certain open source licenses as follows:
LAME 3.xx found at http://www.mp3dev.org.
LAME Ain't an MP3 Encoder
http://www.mp3dev.org
March 2001Originally developed by Mike Cheng (www.uq.net.au/~zzmcheng).
Now maintained by Mark Taylor (www.mp3dev.org).This code is distributed under the GNU LESSER PUBLIC LICENSE
(LGPL, see www.gnu.org) with the following modification:1.
and you obtain a patent license, you may distribute LAME even though
redistribution of LAME may also require a patent license.2.
MPEG audio compression, or any other techniques contained in
the LAME source code.LAME uses the MPGLIB decoding engine, from the MPG123 package, written
by: Michael Hipp (www.mpg123.de) MPGLIB is released under the GPL.Copyrights (c) 1999,2000,2001 by Mark Taylor
Copyrights (c) 1998 by Michael Cheng
Copyrights (c) 1995,1996,1997 by Michael Hipp: mpglibAs well as additional copyrights as documented in the source code.
If you cannot locate copies of the referenced GPL license(s) in this section please contact
the Free Software Foundation at licensing@fsf.org or 51 Franklin St., 5th Floor, Boston,
MA 02110-1301. For information about obtaining the source code for the third party
software, contact Cisco Systems Legal Department and include details about the product
and a copy of the license at 300 E. Tasman Dr., San Jose, CA 95124.Open Source Copyright Information
Portions of this software product are copyright as follows:
Copyright (c) 1985, 1987, 1988 The Regents of the University of California. All rights reserved.
Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley. The name of the University may not be used to endorse or promote products derived from this software without specific prior written permission.
THIS SOFTWARE IS PROVIDED "AS IS" AND WITHOUT ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTIBILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Portions of this software product include the following notice:
This file is in the public domain, so clarified as of 1996-06-05 by Arthur David Olson (arthur_david_olson@nih.gov)
Adobe Technology
Adobe technology is used in this product.
Adobe, Macromedia, and Flash are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries.
Caveats
This topic includes the following sections:
Using Bug Toolkit
You can find the latest caveat information for Cisco Unified MeetingPlace Express by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
To access Bug Toolkit, you need the following items:
•
•
•
To use Bug Toolkit, follow this procedure.
Procedure
Step 1
Log on with your Cisco.com user ID and password.
Step 2
Step 3
To view all caveats for Cisco Unified MeetingPlace Express, go to the "Search for bugs in other Cisco software and hardware products" section, and enter Cisco Unified MeetingPlace Express in the Product Name field. Alternatively, you can scroll through the product name list and click Cisco Unified MeetingPlace Express.
Step 4
Step 5
a.
•
A major release contains significant new features, enhancements, architectural changes, and/or defect fixes.
•
A revision (maintenance) release primarily contains defect fixes to address specific problems, but it may also include new features and/or enhancements.
b.
c.
Note
d.
•
•
•
e.
Bug Toolkit returns the list of caveats on the basis of your query.
•
•
Note
Saving Bug Toolkit Queries
Bug Toolkit allows you to create and then save your queries to monitor a specific defect or network situation. You can edit a saved search at any time to change the alert conditions, the defects being watched, or the network profile.
Follow this procedure to save your Bug Toolkit queries.
Procedure
Step 1
Step 2
A new window displays.
Step 3
Step 4
•
•
Note
Bug Toolkit saves your bugs and searches, and makes them available through the My Stuff window. (The My Stuff window allows you to view, create, and/or modify existing bug groups or saved searches. Choose the My Stuff link to see a list of all your bug groups.)
Step 5
•
•
•
•
•
Step 6
Step 7
Hardware Caveats
See the documentation for your specific hardware server. Documentation for Cisco 7800 Series Media Convergence Servers can be found at the following URL:
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/tsd_products_support_series_home.html
Open Caveats
The caveats in Table 8 describe possible unexpected behavior in the latest release of Cisco Unified MeetingPlace Express. These caveats may also be open in previous releases. Only severity 1, severity 2, and select severity 3 open caveats, as well as all customer-found caveats, are provided in this document, and they are listed in order of severity and then in alphanumeric order by bug identifier. For more information about an individual defect, click or go to the URL in Table 8 to access the online record for that defect, including workarounds.
Because defect status continually changes, be aware that Table 8 reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access the Bug Toolkit.
Table 8 Open Caveats for Cisco Unified MeetingPlace Express
CSCsg14522 1
1
web-conf
Attempt to install SSL certificates disables web UI access
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg14522
CSCsg78325
1
upgrade
JAVA not updated to v1.5 after upgrading from 1.1.0.10 to 1.1.4.13
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78325
CSCsc29572
2
web-conf
Reconnect after network disconnect does not work
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc29572
CSCsc29979
2
web-conf
Speaker status not updated in meeting room - while load traffic
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc29979
CSCsc87081
2
web-conf
iptables stop/restart command gets stuck on soft reboot
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc87081
CSCsd18176
2
web-conf
Failed to reconnect the web meeting room while disconnection happened
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc18176
CSCsd20410
2
web-conf
Reservationless meeting stays locked on the web when the floor is open
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd20410
CSCsd22143
2
web-conf
Web conference stale statistics - causing delay in launching meeting room
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd22143
CSCsd57367
2
web-conf
Web conf crash when exceeding 60 users in hi-resolution meetings session
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd57367
CSCsd64808
2
web-conf
Web conf can't be started after date change even after rebooting (daylight savings time and standard time)
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd64808
CSCsd81531
2
web-conf
Lock down Cisco Unified MeetingPlace Express web conferencing able to see OEM-specific information
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd81531
CSCsd86333
2
web-conf
640x480 meeting room resolution settings does not resize room perfectly
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd86333
CSCsd86353
2
web-conf
Meeting room -optimize room bandwidth does not have impact on data rate
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd86353
CSCsd87801
2
web-conf
Web conference failed
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd87801
CSCsd90342
2
web-conf
1024x768 high res presentation - data being sent twice to the participant list
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd90342
CSCse11387
2
web-conf
Unable to reconnect to the web meeting room after the disconnection
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse11387
CSCse16565
2
web-conf
SQLException: deadlock detect and unable to join the meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse16565
CSCse35437
2
web-conf
ISAM error: deadlock detected while running the load of 110 web users
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse35437
CSCse53455
2
system
System picks up IP address from DHCP so three IP are assigned to a single box
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse53455
CSCsf00466
2
telephony
Cannot make any H323 calls after 5 days of 250 calls traffic
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00466
CSCsf00554
2
web-conf
After changing hostname/domain, web conferencing fails to start
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00554
CSCsf19767
2
web
Email format name without domain imported from CallManager
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767
CSCsf99056
2
telephony
VUI ports and conferences have hung - no new call can be made
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf99056
CSCsg25482 1
2
web
Users with no alias to FQDN will not be able to access system
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg25482
CSCsg34359
2
web
Users failed to login
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg34359
CSCsg36300
2
telephony
Insufficient web ports under heavy stress
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg36300
CSCsg36518
2
accessibility
Web interface may become unresponsive
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg36300
CSCsg40708
2
outlook
Reschedule: Increase the duration of the appointment with the mouse
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg40708
CSCsg44759
2
telephony
System reboot - DBAPI - DB READ/Write Lock Failure
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg44759
CSCsg46516
2
web-conf
Web conf -120 users session - SSL -causing FCS core memory leak and crash
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg46516
CSCsg65003
2
admin
Server crashed and rebooted - with nmpagent core-dump
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg65003
CSCsg76192
2
system
MeetingPlace Express not binding web traffic to eth1
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg76192
CSCsg78368
2
telephony
Problem releasing "permanent" ports after continous meeting ends
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78368
CSCsc88504
3
web-conf
Web conference does not work after changing the host name
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc88504
CSCsd16287
3
web-conf
Meeting room open with note pod message default template not working
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd16287
CSCsd34216 1
3
telephony
cptrace (eventlog) files corrupted
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd34216
CSCse03218
3
translation
fr_FR and fr_CA: Ending consonant should not be heard for 5 and 8
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03218
CSCse03268
3
web
FR: Localized enhancement needed in Find menu
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03268
CSCse03544
3
FR: Two issues for space in e-mail subject
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03544
CSCse03571
3
FR: Minor issues in e-mail notification body
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03571
CSCse42029
3
database
Guests are screened and prevented from joining meeting for some upgraded servers
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse42029
CSCse43702
3
translation
FR: Wrong types of words are used in web-conf bandwidth metrics
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43702
CSCse63954 1
3
system
net command updates files in wrong directory
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse63954
CSCse65678 1
3
docs
Supported hardware NOT listed in release note
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65678
CSCse81664
3
other
Full web conferencing cannot be turned off
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse81664
CSCsf14015
3
telephony
Disconnecting an outdial to an autoanswer device causes issues
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf14015
CSCsf16962
3
web
Post upgrade database problem prevents lite web from working
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf16962
CSCsf26152
3
web-conf
Out dial link still appears when joining web conference
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf26152
CSCsf95963
3
admin
Archive fails if password contains non-alphanumeric character such as &
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf95963
CSCsf96882
3
web-conf
Intermittent connection to web-conference failures: Unable to Join Meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf96882
CSCsg05722
3
other
All meetings are marked as "reservationless" after upgrading system
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg05722
CSCsg14974
3
web-conf
Stop sharing button does not appear for a specific application
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg14974
CSCsg22799
3
web
Basic Google Onebox integration
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg22799
CSCsg27866
3
admin
Port utilization report is incorrect
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg27866
CSCsg46542
3
mixer
Number of participants is reported incorrectly
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg46542
CSCsg47891
3
licensing
Misleading warning message in Administration Center after new install
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg47891
CSCsg58856
3
admin
False positive success message from root for backup archive FTP
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg58856
CSCsg58967
3
installer
All voice prompt files are removed from system after successful rollback
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg58967
CSCsg78339
3
upgrade
"Remember me" log-in not working after upgrading from 1.1.1.11 to 1.1.4.13
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78339
CSCsg78387
3
telephony
VUI crashed after upgrading from 1.1.0.10 to 1.1.4.13 and some sched/attending
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78387
CSCsg78751
3
telephony
First outdial after upgrade produces dead air and then drops soon after
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78751
CSCsg80121
3
admin
User/group language preferences lost after importing profiles from file
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg80121
CSCse99559
4
ip phone
Password needs to be entered twice
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99559
CSCsg78356
4
upgrade
"User doesn't exist or password incorrect" shown after upgrading from 1.1.1.11 to 1.1.4.13
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg78356
1 This defect has been moved to the closed state, which means that the defect is valid but will not be fixed due to vendor limitations.
Resolved Caveats
The following tables list caveats that are resolved in Cisco Unified MeetingPlace Express but that may have been open in previous releases:
•
•
•
•
Only severity 1, severity 2, and select severity 3 resolved caveats, as well as all customer-found caveats are provided in this document, and they are listed in order of severity and then in alphanumeric order by bug identifier. For more information about an individual defect, click or go to the URL below the defect to access the online record for that defect.
Because defect status continually changes, be aware that these tables reflect a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit.
Table 10 lists the caveats that were resolved in Release 1.1.4.
Table 9 Resolved in Cisco Unified MeetingPlace Express Release 1.1.4
CSCsa46733
2
translation
Prompt changes when meeting is full
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa46733
CSCsd74424
2
translation
FR: add comma after the word Welcome after a user logs in
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd74424
CSCsd98850
2
translation
Prompts need to be re-recorded or recorded for the first time
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd98850
CSCsf19576
2
web
Delegate scheduling cannot add multiple invitees
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19576
CSCsg08797
2
db
Remove the two-language restriction
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg08797
CSCsg37498
2
telephony
CCA crash after uploading licenses
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg37498
CSCsg50768
2
ssl
Generated CSRs give the same common name for both IP addresses
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50768
CSCsg51231
2
translation
No one can join web for meeting created by non-English user
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg51231
CSCse03076
3
translation
FR: joindre used in VUI is not consistent with what in rest of the MPE
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03076
CSCse03133
3
translation
fr_CA: String 44 plays like an interrogation when it is not
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03133
CSCse03143
3
translation
fr_CA: Common problem - neuf (9) is played deeper than it should
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03143
CSCse03153
3
translation
fr_CA: String 50 sounds like an question while it is not
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03153
CSCse03164
3
translation
fr_CA: Press 2 (appuyez sur 2) ends like a question while it is not
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03164
CSCse03172
3
translation
fr_CA: string 91 concatenates two words together
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03172
CSCse03190
3
translation
fr_CA: Press 3 (appuyez sur 3) ends like a question while it is not
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse03190
CSCse06119
3
translation
fr_CA audio localization issues
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06119
CSCse06130
3
translation
fr_FR localization issues needing fixing
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06130
CSCse06142
3
translation
de_DE audio localization issues need fixing
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse06142
CSCse07132
3
translation
Help launched from meeting room is in English
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07132
CSCse07573
3
translation
GE: Inaccurate translation of party in multiple string
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07573
CSCse07715
3
translation
GE: String 1290 should be rerecorded due to grammatical error
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07715
CSCse07732
3
translation
GE: improve prompt translation during disconnection
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07732
CSCse43671
3
translation
FR: Unclear status shown in meeting detail page
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43671
CSCse43710
3
translation
FR: Unclear translation with grammar issue in web conf full screen menu
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43710
CSCsg15748
3
telephony
Missing prompts in en_US cause unrecognizable prompt in other languages
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg15748
CSCsg28292
3
telephony
Miscellaneous VUI language.dat errors
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg28292
CSCsg50152
3
web
Localized strings in JS confirm/alert box displayed wrongly
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg50152
CSCsg52808
3
telephony
No optional prompt/locale is heard via VUI other than system language
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg52808
CSCsg57103
3
telephony
Invitees not listed in the email invitation after upgrade
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg57103
CSCse07578
4
translation
GE: Bit too much space after One (Ein) is played -> sounds unnatural
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07578
CSCse43624
4
translation
FR: Detail page has inconsistent term and look
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43624
CSCse43645
4
translation
FR: Wrong case in Reservationless menu in publish meeting field
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43645
CSCse43687
4
translation
FR: typographic rule violation on the Attend menu
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43687
CSCsg35149
4
installer
MPE Release 1.1.3 installed on a system with less than 2 Gig memory
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg35149
CSCse43681
5
translation
FR: Error message typo in scheduler and missing period at the end
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse43681
CSCsg38289
5
telephony
The VUI language is very slow when playing prompt lists
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg38289
CSCsg26862
6
other
The VUI tool should be added to source code control
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg26862
CSCsg31482
6
telephony
Zip up .wav files for more efficiency
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg31482
CSCsg37802
6
docs
CSCsf19767 not resolved in 1.1.3
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767
Table 10 Resolved in Cisco Unified MeetingPlace Express Release 1.1.3
CSCsd95167
1
system
OS does not work with MCS-7825 3.4GHz versions
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd95167
CSCsb03664
2
web-conf
Unable to schedule a continuous meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb03664
CSCsc73825
2
web-conf
Reconnect after network disconnect does not work
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc73825
CSCsd09329
2
web-conf
After upgrade old continuous meetings fail to load meeting room
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd09329
CSCsd16137
2
admin
Maximum profile login attempts setting doesn't work for LDAP user
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd16137
CSCsd72638
2
web-conf
Java with PID 2010 has memory leak
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd72638
CSCsd85309
2
web-conf
Time changes causes web engine to freeze
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd85309
CSCsb16047
3
web
Past continuous meetings should not show up in today's list
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsb16047
CSCsc66712
3
db
False alarm was triggered once an hour
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc66712
CSCsc73897
3
web
Incorrect layout for phone language when error in custom/disp for grpname
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc73897
CSCsd23704
3
admin
Logo in required size range can not be uploaded to as customer logo
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd23704
CSCsd27634
3
web
Trailing spaces in LDAP field causes failed authentication
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd27634
CSCsd33058
3
Default logging needs to cover normal operations
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33058
CSCsd33752
3
installer
Warning loading MPE on a MCS-equivalent system
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33752
CSCsd33927
3
telephony
Alarm outdial is reading the - (dash) in the phone number as 45
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd33927
CSCsd35595
3
web
Subject line is joined by Billing Code value
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd35595
CSCsd36510
3
web
Profile display is skewed when display options are checked or unchecked
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd36510
CSCsd37974
3
web
End Meeting button needs to be relocated or removed
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd37974
CSCsd55538
3
admin
No way to delete Dial Configuration item once they are entered
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55538
CSCsd76944
3
docs
Config guide gateway install location instructions incorrect
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76944
CSCsd76984
3
docs
Config guide gateway install CSS instructions incorrect
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76984
CSCsd76985
3
docs
Config guide gateway install device pool info incorrect
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd76985
CSCsd77417
3
docs
Config guide - directory username instructions unclear
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77417
CSCsd82671
3
docs
Install guide system prep instructions incomplete
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82671
CSCsd82681
3
telephony
Meeting ID blocked by deleted meeting after rebuilding database
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd82681
CSCsd83034
3
admin
Message after license install refers to incorrect link name
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83034
CSCsd87808
3
admin
H.323 config IP address data entry problems
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd87808
CSCsd90042
3
admin
Inconsistent error messages after session timeout
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd90042
CSCse17135
3
other
Disable sending emails with cron jobs status
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse17135
CSCse19257
3
admin
Unable to generate CSR with a comma in the Organization unit field
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse19257
CSCse26047
3
telephony
Calls fail intermittently due to missing OpenLogicalChannel
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse26047
CSCse31014
3
system
CCA crash
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse31014
CSCse38673
3
Test browse URL in meeting notification should use FQDN
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse38673
CSCse39662
3
admin
Schedule rule doesn't work in importing CCC meetings
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse39662
CSCse40807
3
docs
Need more details about Trusted Certificates
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse40807
CSCse42029
3
db
Guests are screened and prevented from joining mtgs for some upgraded servers
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse42029
CSCse51100
3
web
User profile page is formatted and displayed differently
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse51100
CSCse52172
3
web
Usability problem when scheduling recurring meetings
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse52172
CSCse65268
3
web
No option for voice only failed scheduling if not enough web ports.
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65268
CSCse65628
3
installer
Preinstallation fails on MCS-7835-H1-RC1
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65628
CSCse65678
3
docs
Supported hardware NOT listed in release note
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse65678
CSCse66539
3
system
net command does not allow leading digits in the domain name
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse66539
CSCse79421
3
telephony
Changes to support CSCse39662 for Import functionality
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse79421
CSCse99551
2
web
Inconsistencies in accepting password
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse99551
CSCsf00638
3
admin
User import failure (required fields)
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf00638
CSCsf18227
3
admin
Attendant can change their own type of user to be System Mgr
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf18227
CSCsf19767
2
web
Email format name without domain imported from Cisco Unified CallManager
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf19767
CSCsg02883
3
docs
System hardware requirements for memory missing in install guide
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsg02883
CSCsc55573
4
web
Delay 60 sec when web conf monitoring service checks for its comp
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc55573
CSCsd84178
5
web
Blank guest user in invitees list while scheduling meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd84178
CSCse96657
5
telephony
Caller disconnect during meeting creation can cause Exlog warning
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse96657
CSCsf08307
5
docs
Document how purge parameter changes work
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsf08307
CSCsa97666
6
telephony
Log the input meeting ID and profile number in cptrace
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsa97666
CSCsd52412
6
admin
Allow archiving method to have FTP as a choice
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd52412
CSCsd67419
6
docs
Http host name cannot start with a numeric value
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67419
CSCsd67505
6
docs
Prompt list shows 'Welcome' prompt # is 1728
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67505
CSCsd67518
6
docs
Step 4 "Customizing Voice Prompt" inaccurate
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd67518
CSCsd77741
6
docs
Adding new gateway to CCM doesn't say which IP/host name to use
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd77741
CSCse07643
6
admin
Give a warning when loading incremental licenses but no base license
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse07643
CSCse62648
6
docs
Adding new license will fail if hostname longer then 32 characters
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse62648
CSCse68811
6
web
Add invited profiled users to who can attend option
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse68811
Table 10 lists the caveats that were resolved in Release 1.1.3.
Table 11 Resolved in Cisco Unified MeetingPlace Express Release 1.1.2
CSCsc42040
2
web-conf
fcscore crash on using hi-res presentations
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc42040
CSCsc65582
2
system
Prep CD doesn't work cause 7825H as uninstallable platform
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc65582
CSCsc86599
2
telephony
CCA -H.323 calls failing beyond 30-40 users after load traffic
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc86599
CSCsd68152
2
web-conf
Web meeting room not available if SSL enabled
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd68152
CSCsc53239
3
telephony
Web doesn't remove participants on a reschedule
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc53239
CSCsc74092
3
web-conf
Browser test passes, but users not able to get into the web conference
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc74092
CSCsd00900
3
admin
Upgrade install doesn't correctly update SysAppl MIB values
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd00900
CSCsd83877
3
web
Unable to remove user from the invitee list during scheduling
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd83877
CSCse24519
3
web-conf
Misleading popup blocker message displayed when joining meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse24519
CSCse45966
3
web-conf
Web conf disconnect after launching 100 web users
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse45966
CSCse49592
3
web-conf
Misleading popup blocker message displayed when joining meeting
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse49592
CSCse53899
3
telephony
Zombie database connections holding lock on csalarmentry table
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse53899
CSCse57725
3
telephony
CCA crashes during load test
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse57725
Table 11 lists the caveats that were resolved in Release 1.1.2.
Table 12 Resolved in Cisco Unified MeetingPlace Express Release 1.1.1
CSCse48183
1
web-conf
Unable to join web meeting see "Your account has expired"
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCse48183
CSCsc10260
2
web
Guest user used owner of reservationless name when entered in meeting room
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc10260
CSCsc52317
2
telephony
LDAP authentication failed -> call dropped when profile user join via VUI
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc52317
CSCsc92835
2
admin
SYSAPPLMIB: sysApplRunCurrentState does not show correct values
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc92835
CSCsc98251
2
telephony
User recorded names are gone after upgrading Cisco Unified MeetingPlace Express
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc98251
CSCsc99074
2
web-conf
Delete web recordings when meetings end to free up disk space
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsc99074
CSCsd18761
2
system
Code dump occurred for module twatch cause system reboot
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd18761
CSCsd51365
3
Notification not being delivered to all invitees
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd51365
CSCsd55576
2
telephony
Meeting recording starts; but is deleted if meeting has a second session
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd55576
CSCsd62819
3
Cannot schedule meeting even though there are available ports
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCsd62819
Table 12 lists the caveats that were resolved in Release 1.1.1.
Troubleshooting
Troubleshooting topics are described in the Cisco Unified MeetingPlace Express documentation listed below and available at http://www.cisco.com/en/US/products/ps6533/prod_troubleshooting_guides_list.html.
Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1
This guide includes troubleshooting information that can be performed by system administrators in the Administration Center.
Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.1
This guide includes troubleshooting information that can be performed by system administrators but cannot be performed in the Administration Center.
User Guide for Cisco Unified MeetingPlace Express Release 1.1
This guide includes troubleshooting information that can be performed by end users.
Documentation Updates
This section contains updates to the Cisco Unified MeetingPlace Express documentation that were unavailable when Cisco Unified MeetingPlace Express Release 1.1.4 was released.
For the latest versions of all Cisco Unified MeetingPlace Express documentation, go to http://www.cisco.com/en/US/products/ps6533/tsd_products_support_series_home.html.
•
•
•
Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express
Documentation updates are described in the following sections:
Documentation Errors
The following information was incorrect in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1:
•
•
User Profiles and User Groups Cannot Be Imported from Cisco Conference Connection
The document incorrectly states that you can import user profiles or user group information from Cisco Conference Connection to Cisco Unified MeetingPlace Express. In fact, only meetings may be imported from Cisco Conference Connection to Cisco Unified MeetingPlace Express.
Requirements and Restrictions for Importing User Profiles
The document contains an inaccurate list of required header fields for importing user profiles. Use the following list instead:
•
–
–
•
–
–
–
–
The "prfpwd" and "upwd" fields are currently not described in the document. See the "Unencrypted Password Options for Importing User Profiles" section.
The document also contains an inaccurate list of restrictions for importing user profiles. Use the following list instead:
•
•
–
–
–
•
In the table that describes the fields used to import user profiles, the descriptions for the "grpnme" and "grpnum" fields are incorrect. The restriction for both descriptions should be changed to say this:
Restriction: The import file must contain the "grpnme" and "grpnum" fields, otherwise the associated user profiles cannot be imported, and the import will fail. For details, see the "Restrictions for Importing User Profiles" section.
Documentation Changes
For documentation changes, see the following sections:
•
Supported Characters in User Names
Removed the period (".") from the list of unsupported characters for the User ID field on the Add User Profile and Edit User Profile Administration Center pages. You can now have a period in your user ID.
SNMP Feature Support
Modified the "About SNMP" section so that it now says the following:
The Cisco Unified MeetingPlace Express SNMP feature supports the non-standard Management Information Bases (MIBs) that are listed in the "Requirements for SNMP" section.
Caution
Once the non-standard MIBs are in place, the SNMP feature supports all standard MIB II queries and a set of Cisco Unified MeetingPlace Express MIB traps. The MIB II queries include information such as the Cisco Unified MeetingPlace Express server name, location, and contact name, plus various statistics regarding the network interface.
Moved the list of non-standard MIBs into a new section called "Requirements for SNMP."
Adobe Flash Player
The Macromedia Flash Player name has changed to Adobe Flash Player. The following URLs have also been updated:
•
•
Documentation Omissions
The content in the following sections was omitted from the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1:
•
•
•
•
•
•
•
•
Port Requirements
Added the following information:
The following ports must be opened internally and externally so that internal and external customers can use web conferencing:
•
•
•
•
Note
The following ports must be opened internally (if your Cisco Unified CallManager is internal) for voice conferencing:
•
•
•
•
•
The following ports must be opened only if you use the applicable application:
•
•
•
•
SMTP Server Configuration
Added the following note to the "Configuring SMTP Servers" section:
Note
About Certificates
To use Secure Sockets Layer (SSL) to provide secure web communications to and from Cisco Unified MeetingPlace Express, you must obtain two certificates from a trusted certificate authority (CA):
•
•
Each certificate uses the digital signature of a trusted certificate authority (CA) to confirm that a cryptographic key belongs to a specific organization at a specific location. Each certificate also includes a validity period, after which the certificate expires.
Note
Additional Steps for Adding the SIP Trunk and Route Pattern in Cisco Unified CallManager Release 5.x
The following steps should be inserted between Step 4 and Step 5 of the "Adding the SIP Trunk and Route Pattern in Cisco Unified CallManager Release 5.x" section in the Configuration and Maintenance Guide for Cisco Unified MeetingPlace Express Release 1.1.
Step 1
a.
b.
c.
d.
e.
f.
Prerequisites for Importing Cisco Conference Connection Meetings
The following information was added to the "Importing Cisco Conference Connection Meetings" section:
Note
Before You Begin
•
•
•
•
Unencrypted Password Options for Importing User Profiles
When importing user profiles, the import file includes user passwords and profile passwords. The document currently describes the "EncryptedUserPWD" and "EncryptedProfilePWD" fields, which are used to enter passwords that were previously encrypted by Cisco Unified MeetingPlace Express.
If, however, you want to enter unencrypted passwords, then use the "upwd" and "prfpwd" fields instead (See Table 14).
Table 14 Password Fields for Importing User Profiles
EncryptedProfilePWD
(prfpwd)
Encrypted profile password. See the description and values of the equivalent "Profile password" user profile field.
If you instead want to import an unencrypted profile password, then modify the import file as follows:
1.
2.
Restrictions:
•
•
EncryptedProfilePWD:
password previously encrypted by Cisco Unified MeetingPlace Expressprfpwd:
5 to 17 numeric characters (0 - 9)EncryptedUserPWD
(upwd)
Encrypted user password. See the description and values of the equivalent "User password" user profile field.
If you instead want to import an unencrypted user password, then modify the import file as follows:
1.
2.
Restrictions:
•
•
EncryptedUserPWD:
password previously encrypted by Cisco Unified MeetingPlace Expressupwd:
5 to 17 alphanumeric characters
H.323 Configuration Modifications Reinitialize H.323 Signaling
When you modify the parameters on the H.323 Configuration page of the Administration Center, Cisco Unified MeetingPlace Express reinitializes H.323 signaling with the call-control device, for example, Cisco Unified CallManager. During the reinitialization process, which can take up to two minutes, calls and voice meetings may be affected.
H.323 ID Field Restriction
The following restriction was added to the field description for the "H.323 ID" field on the H.323 Configuration page of the Administration Center:
Restriction: Do not leave this field blank.
Private Key File Field Descriptions
The following text was added to the field descriptions for the "Private key file" fields on the Enable SSL for the End-User Interface, Administration Center, and Web Conferencing page of the Administration Center:
Note that this field is typically left blank. Enter a value only if you use your own tool to generate the key and CSR, instead of using the Generate CSR page in the Administration Center.
To locate the key file, refer to the documentation for the tool that you use to generate the key file.
Special Privileges for Delegates
The following content was added to the "About Delegates" section:
Delegates may also join any meeting that their assigned end users schedule, or that the delegates schedule on behalf of their assigned end users. Note the following information for password-protected meetings:
–
–
Caution
Restrictions for Meeting Configuration Page Fields
On the Meeting Configuration Page of the Administration Center, the following restriction was added to the descriptions for these fields:
•
•
Restriction: Changes to this field apply only to meetings that are scheduled after the field is changed. For each meeting, the system applies the field value that was configured at the time the meeting was scheduled.
Format of Click-to-Attend URLs in Meeting Notifications
Added the following note to the "Enabling SSL" section:
Note
Exceptions to Archiving
Added the following note in the "About Archiving the Database Backup Files and Other External Files" section:
Note
User Guide for Cisco Unified MeetingPlace Express
Documentation updates are described in the following sections:
Documentation Omissions
The content in the following sections was omitted from the User Guide for Cisco Unified MeetingPlace Express Release 1.1:
•
•
•
•
Determining the Language in which Prompts are Played
Added the following:
Any prompt that is played to all participants in a meeting (such as "At the request of a meeting participant, this meeting is being recorded") is played in the meeting language (which is set by the user who scheduled the meeting).
Any prompt that is played to only a single user (such as "Muted" that you -- and only you -- hear when you mute yourself) is played in that user's default language.
The language that guest users hear is always the default system language. Guest users cannot change the language that they hear.
Joining Meetings and No System Resources Available
Added the following note to the section about joining meetings:
Note
Joining Meetings and Phone Profile Password
Added the following note to the section about joining meetings, to avoid confusion about which password to enter at which times:
Note
Space Used for Meeting Recordings
Added the following information to the section about recording meetings:
The audio meeting recordings typically require 16Kbps of disk space.
Troubleshooting Guide for Cisco Unified MeetingPlace Express
Documentation updates are described in the following sections:
Documentation Omissions
The content in the following sections was omitted from the Troubleshooting Guide for Cisco Unified MeetingPlace Express Release 1.1:
•
Troubleshooting a Licensing Installation Error
Added the following section:
Problem
Solution
Troubleshooting a Problem with the Cisco Unified MeetingPlace Express service for the Cisco Unified IP Phone
Added the following section:
Problem
Solution
Note
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
•
•
•
A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
•
An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
•
In an emergency, you can also reach PSIRT by telephone:
•
•
Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
•
•
http://www.cisco.com/go/marketplace/
•
•
•
http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
•
•
http://www.cisco.com/en/US/products/index.html
•
http://www.cisco.com/discuss/networking
•
http://www.cisco.com/en/US/learning/index.html
This document is to be used in conjunction with the documents listed in the "Related Documentation" section.
© 2005-2006 Cisco Systems, Inc. All rights reserved.
