Configuration Guide for Cisco Unified MeetingPlace Release 8.5 - Troubleshooting Topology Management Issues [Cisco Unified MeetingPlace]

Table Of Contents

Troubleshooting Topology Management Issues for Cisco Unified MeetingPlace

Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge

Unable to Start a Personal Meeting from the Telephone User Interface (TUI)

Meeting is not Started at the Expected Location

Unable to Join Existing Meetings Using the TUI

Users with the First Name "tempUser" are in Your User Profiles

Nodes in the System Default Site are Oversubscribed

Some Conference Participants are Unable to Join a Meeting

Only One Meeting is Started on the System at Any Time

Primary Meeting Director Node Must be Replaced

Secondary Meeting Director Node Must be Replaced

Configuring an Exclusive Site

Configure a Site to Host Large Meetings

DNS is Not Configured in CUCM

Troubleshooting Topology Management Issues for Cisco Unified MeetingPlace

Release 8.5

Revised: June 14, 2012 11:53 pm

This module explains how to troubleshoot problems that can occur when configuring and maintaining your topology.

•Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge

•Unable to Start a Personal Meeting from the Telephone User Interface (TUI)

•Meeting is not Started at the Expected Location

•Unable to Join Existing Meetings Using the TUI

•Users with the First Name "tempUser" are in Your User Profiles

•Nodes in the System Default Site are Oversubscribed

•Some Conference Participants are Unable to Join a Meeting

•Only One Meeting is Started on the System at Any Time

•Primary Meeting Director Node Must be Replaced

•Secondary Meeting Director Node Must be Replaced

•Configuring an Exclusive Site

•Configure a Site to Host Large Meetings

•DNS is Not Configured in CUCM

Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge

Problem   It is not possible to outdial from the meeting room.

Possible Cause    There are no licenses installed on the system and there is already one meeting in progress.
Recommended Action    Install licenses on your Meeting Director nodes.
Recommended Action    End the meeting in progress and restart it.
Possible Cause    Both the primary and secondary TSP connections from Cisco WebEx to Cisco Unified MeetingPlace are disconnected.
Possible Cause    There are no active conferencing nodes in the system that can host the meeting.
Recommended Action    Ensure that your conferencing nodes are not in maintenance mode or otherwise inactive.
Related Topics

•About Integrating with Cisco WebEx module

Unable to Start a Personal Meeting from the Telephone User Interface (TUI)

Problem   It is not possible to start a personal meeting.

Possible Cause    There are no licenses installed on the system and there is already one meeting in progress.
Recommended Action    Install licenses on your Meeting Director nodes.
Recommended Action    End the meeting in progress and attempt to restart your personal meeting.
Possible Cause    There is no active Meeting Director node in the system.
Recommended Action    Ensure that the Primary and Secondary Meeting Director nodes are not in maintenance mode or otherwise inactive.
Possible Cause    It is not possible to refer the caller who is starting the meeting to the node that will host the meeting.
Recommended Action    Ensure that the Cisco Unified Communications Manager (CUCM) configuration allows transfer of callers to each node in the system.

Meeting is not Started at the Expected Location

Problem   Your meeting is started on a node in a site other than the user's host site.

Possible Cause    There is not enough capacity available on the host site.
Recommended Action    Ensure that there are conferencing nodes configured in the host site.
Recommended Action    If site capacity is often exceeded add additional conferencing nodes to your system.
Recommended Action    Check for inactive nodes in your site. If there are inactive nodes, make them operational as soon as possible.
Possible Cause    The association of the user with the site is not properly configured.
Recommended Action    If you are using time zone as an association mechanism ensure that the time zone association is correct.
Recommended Action    If you are using the Preferred Site as an association mechanism ensure that the Preferred Site has active nodes configured.
Related Topics

•Associating Users With a Site in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

Unable to Join Existing Meetings Using the TUI

Problem   A meeting is in progress on a remote node but it is not possible for users to join that meeting from a given location. The CUCM configuration has not been set so that the caller can be referred to the host node for the meeting.

Solution   Ensure that the configuration at the CUCM associated with the given location has been configured successfully to refer callers to the host node of the meeting.

Users with the First Name "tempUser" are in Your User Profiles

Problem   Users with the first name "tempUser" are present in your user profiles. These users have not been successfully synchronized to Cisco Unified MeetingPlace before the user started a meeting.

Solution   Ensure that the user profiles are successfully synchronized to Cisco Unified MeetingPlace by resetting the PIN or issuing a manual sync operation from the Cisco WebEx personal conferencing page.

Related Topics

•WebEx-Driven User Management in the About Integrating with Cisco WebEx module

Nodes in the System Default Site are Oversubscribed

Problem   The nodes in the System Default Site are oversubscribed.

Possible Cause    There is not enough capacity available on the System Default Site to handle all unassociated users.
Recommended Action    Ensure that whenever possible users are associated with another appropriate site using either time zone or Preferred Site association.
Recommended Action    Add more capacity to the System Default Site.
Related Topics

•Associating Users With a Site in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

Some Conference Participants are Unable to Join a Meeting

Problem   Some participants fail to join a conference.

Possible Cause    The maximum meeting size of the site that is hosting the meeting has been reached.
Recommended Action    Increase the maximum meeting size of the site.
Possible Cause    The node has reached its maximum capacity and cannot support additional users.
Recommended Action    Cancel other meetings on the node to provide more capacity.
Recommended Action    Add more capacity to the site to reduce the chances of reaching maximum capacity on a node.
Related Topics

•Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Only One Meeting is Started on the System at Any Time

Problem   It is not possible to start more than one meeting on the system because there are no licenses installed on the active Meeting Director node.

Solution   Ensure that there are licenses installed on both the Primary and Secondary Meeting Director nodes.

Related Topics

•Installing and Managing Licenses for Cisco Unified MeetingPlace module

Primary Meeting Director Node Must be Replaced

Problem   Primary Meeting Director node has failed and must be replaced.

Recommended Action    Move the Primary Meeting Director node to another node in the system:
Recommended Action    Remove the Primary Meeting Director node and the Secondary Meeting Director node becomes the Primary Meeting Director node.
Related Topics

•Configuring Meeting Director Nodes in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Replacing Your Primary Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

Secondary Meeting Director Node Must be Replaced

Problem   Your Secondary Meeting Director node has failed and must be replaced.

Recommended Action    Configure another node in your system as the Secondary Meeting Director node.
Recommended Action    Remove the Secondary Meeting Director node and add a new node to your system that will automatically be configured as the Secondary Meeting Director node.
Related Topics

•Configuring Meeting Director Nodes in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Changing a Node into a Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Replacing Your Primary Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

Configuring an Exclusive Site

Problem   Configure a site so that it only hosts meetings for users who have been associated with the site.

Solution   Configure a site to never allow overflow from other sites in the system.

Step 1 Sign in to the Administration Center on your Primary Meeting Director node.

Step 2 Select Topology Management > Sites.

Step 3 Select the Edit link for the selected site.

Step 4 Set Allow overflow meetings from other sites to No.

Step 5 Select Save.

Related Topics

•Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module

Configure a Site to Host Large Meetings

Problem   Your current configuration does not have the capacity to host large meetings.

Solution   Configure your site to provide extra system capacity so that it can support large meetings.

Step 1 Sign in to the Administration Center on your Primary Meeting Director node.

Step 2 Select Topology Management > Sites.

Step 3 Select the Edit link for the selected site.

Step 4 Set Allow overflow meetings from other sites to No.

Step 5 Set the Average meeting size to a value representing the number of participants in a large meeting.

In general, the number of meetings that can be started on a node in one site at any time will be restricted to node capacity and average meeting size.

Step 6 Select Save.

Step 7 Ensure that a minimal set of users are associated with the site so that the number of meetings being started is restricted.

Related Topics

•Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module

•Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module

DNS is Not Configured in CUCM

Problem   CUCM was configured on your Cisco Unified MeetingPlace nodes without configuring DNS. CUCM must be able to resolve by DNS the hostnames of the MeetingPlace Nodes. If CUCM is unable to DNS resolve the MeetingPlace Nodes during the REFER process, the REFER process will fail.

Solution   Configure DNS using the following procedure.

Step 1 Login to the command line using the operating system administrator account.

Step 2 Enter the following:

set network dns primary x.x.x.x

and optionally

set network dns secondary y.y.y.y

Step 3 Enter the following:

Utils system restart

	Configuration Guide for Cisco Unified MeetingPlace Release 8.5
	Troubleshooting Topology Management Issues
Configuration Guide for Cisco Unified MeetingPlace Release 8.5 Quick Start Configuration Basic Voice and Video Conferencing Web Scheduling Interface for Scheduling and Joining Meetings Configuring a Multinode System with Two EMS Nodes Basic System Configuration Signing In to the Administration Center Installing and Managing Licenses Configuring Access Phone Numbers and Notification Labels Configuring Languages Configuring Meetings Configuring Ad-Hoc Conferencing Configuring Email Notifications Configuring Audio and Video Recordings Configuring Attendant Settings Managing your Multinode Topology for Cisco Unified MeetingPlace User and Endpoint Configuration Configuring User Profiles and User Groups Configuring Directory Service Changing the User Status in User Profiles Configuring Endpoints Call Configuration Configuring Call Control Configuring Dial-Out Features Configuring the Auto Attend Feature Configuring Direct Inward Dial Web Server Configuration Configuring the Cisco Unified MeetingPlace Gateway System Integrity Manager Connecting the Application Server to a Web Server Stopping, Starting, or Restarting the Cisco Unified MeetingPlace Web Master Service Configuring Audio Conversion Configuring the Web Server for Optimal Data Storage Configuring User Authentication for the Web Server Configuring Segmented Meeting Access Configuring the SQL Server for the Web Server Monitoring and Maintaining the Web Server MeetingPlace Conference Manager Installing MeetingPlace Conference Manager Signing In to MeetingPlace Conference Manager Modifying the List of Available Servers Searching for Meetings Scheduling Meetings Monitoring Active Meetings Updating User Information Integrating with Cisco WebEx Integrating with Cisco WebEx Integrating WebEx-Managed Deployments with Cisco WebEx Integrating MeetingPlace-Managed Deployments with Cisco WebEx Configuring Recordings for Cisco WebEx Integration Integrating with Microsoft Outlook Enabling Scheduling from Microsoft Outlook Enabling Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Cisco Integrations Integrating with Cisco Unified Communications Manager Integrating with Cisco Unified Personal Communicator Integrating with Cisco Unified IP Phone Integrating with Cisco Unity Connection Security Securing the System Configuring SSL for the Application Server Configuring Security Features for the Web Server User Authentication Changing System Administrator Passwords Advanced Configuration Backing Up, Archiving, and Restoring Data on the Application Server Configuring Application Server Failover Importing Data Configuring SNMP Configuring SNMP on the Cisco Unified MeetingPlace Cisco WebEx Node Maintenance Configuring Maintenance Windows Running Reports and Exporting Data Sending Email Blasts Configuring Time and Time Zones Maintaining the Database User Interface Customization Configuring Flex Fields Customizing Email Notifications Customizing Music and Voice Prompts Customizing the User Web Interface Troubleshooting Using Alarms and Logs Password Recovery Troubleshooting User Access Issues Troubleshooting Phone Issues Troubleshooting Video Issues Troubleshooting Topology Management Issues Troubleshooting Email Notifications Troubleshooting the Cisco Unified MeetingPlace Web Server Troubleshooting SSL for the Application Server Troubleshooting the Integration with Cisco WebEx Troubleshooting Directory Services Troubleshooting Scheduling from Microsoft Outlook Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Troubleshooting Time Issues with Cisco Unified MeetingPlace About Microsoft System Updates or Patches and the Cisco MCS Reference Information Administration Center Page References Web Administration References MeetingPlace Conference Manager References Using the Command-Line Interface (CLI) on the Application Server Using the Command-Line Interface (CLI) on the Cisco WebEx Node Raw Data Export and Import Specifications Time Zone Codes Time Zone Mapping Between Cisco WebEx and Cisco Unified MeetingPlace Application Server File Locations Accessibility Features in the Administration Center	Download this chapter Troubleshooting Topology Management Issues Feedback Table Of Contents Troubleshooting Topology Management Issues for Cisco Unified MeetingPlace Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge Unable to Start a Personal Meeting from the Telephone User Interface (TUI) Meeting is not Started at the Expected Location Unable to Join Existing Meetings Using the TUI Users with the First Name "tempUser" are in Your User Profiles Nodes in the System Default Site are Oversubscribed Some Conference Participants are Unable to Join a Meeting Only One Meeting is Started on the System at Any Time Primary Meeting Director Node Must be Replaced Secondary Meeting Director Node Must be Replaced Configuring an Exclusive Site Configure a Site to Host Large Meetings DNS is Not Configured in CUCM Troubleshooting Topology Management Issues for Cisco Unified MeetingPlace Release 8.5 Revised: June 14, 2012 11:53 pm This module explains how to troubleshoot problems that can occur when configuring and maintaining your topology. •Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge •Unable to Start a Personal Meeting from the Telephone User Interface (TUI) •Meeting is not Started at the Expected Location •Unable to Join Existing Meetings Using the TUI •Users with the First Name "tempUser" are in Your User Profiles •Nodes in the System Default Site are Oversubscribed •Some Conference Participants are Unable to Join a Meeting •Only One Meeting is Started on the System at Any Time •Primary Meeting Director Node Must be Replaced •Secondary Meeting Director Node Must be Replaced •Configuring an Exclusive Site •Configure a Site to Host Large Meetings •DNS is Not Configured in CUCM Meeting Started from Cisco WebEx Indicates a Failure to Connect to the Telephony Bridge Problem It is not possible to outdial from the meeting room. Possible Cause There are no licenses installed on the system and there is already one meeting in progress. Recommended Action Install licenses on your Meeting Director nodes. Recommended Action End the meeting in progress and restart it. Possible Cause Both the primary and secondary TSP connections from Cisco WebEx to Cisco Unified MeetingPlace are disconnected. Possible Cause There are no active conferencing nodes in the system that can host the meeting. Recommended Action Ensure that your conferencing nodes are not in maintenance mode or otherwise inactive. Related Topics •About Integrating with Cisco WebEx module Unable to Start a Personal Meeting from the Telephone User Interface (TUI) Problem It is not possible to start a personal meeting. Possible Cause There are no licenses installed on the system and there is already one meeting in progress. Recommended Action Install licenses on your Meeting Director nodes. Recommended Action End the meeting in progress and attempt to restart your personal meeting. Possible Cause There is no active Meeting Director node in the system. Recommended Action Ensure that the Primary and Secondary Meeting Director nodes are not in maintenance mode or otherwise inactive. Possible Cause It is not possible to refer the caller who is starting the meeting to the node that will host the meeting. Recommended Action Ensure that the Cisco Unified Communications Manager (CUCM) configuration allows transfer of callers to each node in the system. Meeting is not Started at the Expected Location Problem Your meeting is started on a node in a site other than the user's host site. Possible Cause There is not enough capacity available on the host site. Recommended Action Ensure that there are conferencing nodes configured in the host site. Recommended Action If site capacity is often exceeded add additional conferencing nodes to your system. Recommended Action Check for inactive nodes in your site. If there are inactive nodes, make them operational as soon as possible. Possible Cause The association of the user with the site is not properly configured. Recommended Action If you are using time zone as an association mechanism ensure that the time zone association is correct. Recommended Action If you are using the Preferred Site as an association mechanism ensure that the Preferred Site has active nodes configured. Related Topics •Associating Users With a Site in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module Unable to Join Existing Meetings Using the TUI Problem A meeting is in progress on a remote node but it is not possible for users to join that meeting from a given location. The CUCM configuration has not been set so that the caller can be referred to the host node for the meeting. Solution Ensure that the configuration at the CUCM associated with the given location has been configured successfully to refer callers to the host node of the meeting. Users with the First Name "tempUser" are in Your User Profiles Problem Users with the first name "tempUser" are present in your user profiles. These users have not been successfully synchronized to Cisco Unified MeetingPlace before the user started a meeting. Solution Ensure that the user profiles are successfully synchronized to Cisco Unified MeetingPlace by resetting the PIN or issuing a manual sync operation from the Cisco WebEx personal conferencing page. Related Topics •WebEx-Driven User Management in the About Integrating with Cisco WebEx module Nodes in the System Default Site are Oversubscribed Problem The nodes in the System Default Site are oversubscribed. Possible Cause There is not enough capacity available on the System Default Site to handle all unassociated users. Recommended Action Ensure that whenever possible users are associated with another appropriate site using either time zone or Preferred Site association. Recommended Action Add more capacity to the System Default Site. Related Topics •Associating Users With a Site in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module Some Conference Participants are Unable to Join a Meeting Problem Some participants fail to join a conference. Possible Cause The maximum meeting size of the site that is hosting the meeting has been reached. Recommended Action Increase the maximum meeting size of the site. Possible Cause The node has reached its maximum capacity and cannot support additional users. Recommended Action Cancel other meetings on the node to provide more capacity. Recommended Action Add more capacity to the site to reduce the chances of reaching maximum capacity on a node. Related Topics •Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module Only One Meeting is Started on the System at Any Time Problem It is not possible to start more than one meeting on the system because there are no licenses installed on the active Meeting Director node. Solution Ensure that there are licenses installed on both the Primary and Secondary Meeting Director nodes. Related Topics •Installing and Managing Licenses for Cisco Unified MeetingPlace module Primary Meeting Director Node Must be Replaced Problem Primary Meeting Director node has failed and must be replaced. Recommended Action Move the Primary Meeting Director node to another node in the system: Recommended Action Remove the Primary Meeting Director node and the Secondary Meeting Director node becomes the Primary Meeting Director node. Related Topics •Configuring Meeting Director Nodes in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Replacing Your Primary Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module Secondary Meeting Director Node Must be Replaced Problem Your Secondary Meeting Director node has failed and must be replaced. Recommended Action Configure another node in your system as the Secondary Meeting Director node. Recommended Action Remove the Secondary Meeting Director node and add a new node to your system that will automatically be configured as the Secondary Meeting Director node. Related Topics •Configuring Meeting Director Nodes in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Changing a Node into a Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Replacing Your Primary Meeting Director Node in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module Configuring an Exclusive Site Problem Configure a site so that it only hosts meetings for users who have been associated with the site. Solution Configure a site to never allow overflow from other sites in the system. Step 1 Sign in to the Administration Center on your Primary Meeting Director node. Step 2 Select Topology Management > Sites. Step 3 Select the Edit link for the selected site. Step 4 Set Allow overflow meetings from other sites to No. Step 5 Select Save. Related Topics •Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module Configure a Site to Host Large Meetings Problem Your current configuration does not have the capacity to host large meetings. Solution Configure your site to provide extra system capacity so that it can support large meetings. Step 1 Sign in to the Administration Center on your Primary Meeting Director node. Step 2 Select Topology Management > Sites. Step 3 Select the Edit link for the selected site. Step 4 Set Allow overflow meetings from other sites to No. Step 5 Set the Average meeting size to a value representing the number of participants in a large meeting. In general, the number of meetings that can be started on a node in one site at any time will be restricted to node capacity and average meeting size. Step 6 Select Save. Step 7 Ensure that a minimal set of users are associated with the site so that the number of meetings being started is restricted. Related Topics •Configuring Sites in the Configuring your Multinode Topology for Cisco Unified MeetingPlace module •Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module DNS is Not Configured in CUCM Problem CUCM was configured on your Cisco Unified MeetingPlace nodes without configuring DNS. CUCM must be able to resolve by DNS the hostnames of the MeetingPlace Nodes. If CUCM is unable to DNS resolve the MeetingPlace Nodes during the REFER process, the REFER process will fail. Solution Configure DNS using the following procedure. Step 1 Login to the command line using the operating system administrator account. Step 2 Enter the following: set network dns primary x.x.x.x and optionally set network dns secondary y.y.y.y Step 3 Enter the following: Utils system restart
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