Configuration Guide for Cisco Unified MeetingPlace Release 8.5 - Troubleshooting Directory Services [Cisco Unified MeetingPlace]

Table Of Contents

Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace

Invalid AXL URL

Invalid Username or Password

Cisco Unified Communications Manager is Not Responding

Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace

Release 8.5

Revised: May 27, 2011 3:16 pm

This module explains how to troubleshoot problems that can occur with your directory service settings.

•Invalid AXL URL

•Invalid Username or Password

•Cisco Unified Communications Manager is Not Responding

Invalid AXL URL

Problem Your AXL URL is incorrect.

Solution Configure a working AXL URL.

Procedure

Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates there is an invalid AXL URL.

Example
2007-12-04 11:01:19,205 [INFO ,AxlWrapper 270] Invalid AXL URL. SOAP connection is refused 
to the AXL URL. Provide valid AXL URL from Administartion web page.
Step 2 Sign in to the Administration Center.

Step 3 Select User Configuration > Directory Service > Directory Service Configuration.

Step 4 In the AXL URL field, enter a working URL in following format:
https://<CUCMHostname>:8443/axl
Step 5 Select Save.

Invalid Username or Password

Problem Your AXL username or password is incorrect.

Solution Configure working AXL username and password.

Procedure

Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates the following:
AXL Username or AXL password is not correct. Provide valid CCM AXL credentials from 
Administration webpage.
Step 2 Sign in to the Administration Center.

Step 3 In the AXL Username and AXL password fields, enter valid CCM AXL credentials from the Administration Center page.

Step 4 Select Save.

Cisco Unified Communications Manager is Not Responding

Problem Cisco Unified Communications Manager is not responding.

Solution Verify that Cisco Unified Communications Manager is up, and the AXL web service is running.

Procedure

Step 1 Sign in to the CLI.

Check the following log: /var/mp/axlds/MPDS.log

The log indicates the following:
Connection timedout. CUCM is not responding.
Step 2 Enter the AXL URL that is configured in the Directory Service Configuration page in the browser. Enter the AXL username and password.

If the URL and login credentials are valid, the Cisco Call Manager: AXL Web Service page appears.

	Configuration Guide for Cisco Unified MeetingPlace Release 8.5
	Troubleshooting Directory Services
Configuration Guide for Cisco Unified MeetingPlace Release 8.5 Quick Start Configuration Basic Voice and Video Conferencing Web Scheduling Interface for Scheduling and Joining Meetings Configuring a Multinode System with Two EMS Nodes Basic System Configuration Signing In to the Administration Center Installing and Managing Licenses Configuring Access Phone Numbers and Notification Labels Configuring Languages Configuring Meetings Configuring Ad-Hoc Conferencing Configuring Email Notifications Configuring Audio and Video Recordings Configuring Attendant Settings Managing your Multinode Topology for Cisco Unified MeetingPlace User and Endpoint Configuration Configuring User Profiles and User Groups Configuring Directory Service Changing the User Status in User Profiles Configuring Endpoints Call Configuration Configuring Call Control Configuring Dial-Out Features Configuring the Auto Attend Feature Configuring Direct Inward Dial Web Server Configuration Configuring the Cisco Unified MeetingPlace Gateway System Integrity Manager Connecting the Application Server to a Web Server Stopping, Starting, or Restarting the Cisco Unified MeetingPlace Web Master Service Configuring Audio Conversion Configuring the Web Server for Optimal Data Storage Configuring User Authentication for the Web Server Configuring Segmented Meeting Access Configuring the SQL Server for the Web Server Monitoring and Maintaining the Web Server MeetingPlace Conference Manager Installing MeetingPlace Conference Manager Signing In to MeetingPlace Conference Manager Modifying the List of Available Servers Searching for Meetings Scheduling Meetings Monitoring Active Meetings Updating User Information Integrating with Cisco WebEx Integrating with Cisco WebEx Integrating WebEx-Managed Deployments with Cisco WebEx Integrating MeetingPlace-Managed Deployments with Cisco WebEx Configuring Recordings for Cisco WebEx Integration Integrating with Microsoft Outlook Enabling Scheduling from Microsoft Outlook Enabling Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Cisco Integrations Integrating with Cisco Unified Communications Manager Integrating with Cisco Unified Personal Communicator Integrating with Cisco Unified IP Phone Integrating with Cisco Unity Connection Security Securing the System Configuring SSL for the Application Server Configuring Security Features for the Web Server User Authentication Changing System Administrator Passwords Advanced Configuration Backing Up, Archiving, and Restoring Data on the Application Server Configuring Application Server Failover Importing Data Configuring SNMP Configuring SNMP on the Cisco Unified MeetingPlace Cisco WebEx Node Maintenance Configuring Maintenance Windows Running Reports and Exporting Data Sending Email Blasts Configuring Time and Time Zones Maintaining the Database User Interface Customization Configuring Flex Fields Customizing Email Notifications Customizing Music and Voice Prompts Customizing the User Web Interface Troubleshooting Using Alarms and Logs Password Recovery Troubleshooting User Access Issues Troubleshooting Phone Issues Troubleshooting Video Issues Troubleshooting Topology Management Issues Troubleshooting Email Notifications Troubleshooting the Cisco Unified MeetingPlace Web Server Troubleshooting SSL for the Application Server Troubleshooting the Integration with Cisco WebEx Troubleshooting Directory Services Troubleshooting Scheduling from Microsoft Outlook Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Troubleshooting Time Issues with Cisco Unified MeetingPlace About Microsoft System Updates or Patches and the Cisco MCS Reference Information Administration Center Page References Web Administration References MeetingPlace Conference Manager References Using the Command-Line Interface (CLI) on the Application Server Using the Command-Line Interface (CLI) on the Cisco WebEx Node Raw Data Export and Import Specifications Time Zone Codes Time Zone Mapping Between Cisco WebEx and Cisco Unified MeetingPlace Application Server File Locations Accessibility Features in the Administration Center	Download this chapter Troubleshooting Directory Services Feedback Table Of Contents Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace Invalid AXL URL Invalid Username or Password Cisco Unified Communications Manager is Not Responding Troubleshooting Directory Service Issues for Cisco Unified MeetingPlace Release 8.5 Revised: May 27, 2011 3:16 pm This module explains how to troubleshoot problems that can occur with your directory service settings. •Invalid AXL URL •Invalid Username or Password •Cisco Unified Communications Manager is Not Responding Invalid AXL URL Problem Your AXL URL is incorrect. Solution Configure a working AXL URL. Procedure Step 1 Sign in to the CLI. Check the following log: /var/mp/axlds/MPDS.log The log indicates there is an invalid AXL URL. Example 2007-12-04 11:01:19,205 [INFO ,AxlWrapper 270] Invalid AXL URL. SOAP connection is refused to the AXL URL. Provide valid AXL URL from Administartion web page. Step 2 Sign in to the Administration Center. Step 3 Select User Configuration > Directory Service > Directory Service Configuration. Step 4 In the AXL URL field, enter a working URL in following format: https://<CUCMHostname>:8443/axl Step 5 Select Save. Invalid Username or Password Problem Your AXL username or password is incorrect. Solution Configure working AXL username and password. Procedure Step 1 Sign in to the CLI. Check the following log: /var/mp/axlds/MPDS.log The log indicates the following: AXL Username or AXL password is not correct. Provide valid CCM AXL credentials from Administration webpage. Step 2 Sign in to the Administration Center. Step 3 In the AXL Username and AXL password fields, enter valid CCM AXL credentials from the Administration Center page. Step 4 Select Save. Cisco Unified Communications Manager is Not Responding Problem Cisco Unified Communications Manager is not responding. Solution Verify that Cisco Unified Communications Manager is up, and the AXL web service is running. Procedure Step 1 Sign in to the CLI. Check the following log: /var/mp/axlds/MPDS.log The log indicates the following: Connection timedout. CUCM is not responding. Step 2 Enter the AXL URL that is configured in the Directory Service Configuration page in the browser. Enter the AXL username and password. If the URL and login credentials are valid, the Cisco Call Manager: AXL Web Service page appears.
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