Configuration Guide for Cisco Unified MeetingPlace Release 8.5 - Configuring Attendant Settings [Cisco Unified MeetingPlace]

Table Of Contents

Configuring Attendant Settings for Cisco Unified MeetingPlace

Configuring Attendant Settings on WebEx-Scheduled Deployments

Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring Attendant Privileges

Configuring Operator Assistance

Configuring Attendant Settings for Cisco Unified MeetingPlace

Release 8.5

Revised: September 19, 2011 3:25 pm

•Configuring Attendant Settings on WebEx-Scheduled Deployments

•Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

Configuring Attendant Settings on WebEx-Scheduled Deployments

You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations:

•A caller dials 0 for operator assistance.

•A caller does not enter a number at a voice prompt.

Procedure

Step 1 Sign in to the Administration Center.

Step 2 Select Topology Management > Sites.

Step 3 Select Add Site or the Edit link for one of your existing sites.

Step 4 Under Alarms, configure Dial attendant on timeout and Attendant phone.

Step 5 Select Save.

Related Topics

•Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module

•Configuring Call Control for Cisco Unified MeetingPlace module

Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments

•Configuring Attendant Privileges

•Configuring Operator Assistance

Configuring Attendant Privileges

You can configure which Administration Center and MeetingPlace Conference Manager capabilities are available to users of type Attendant.

Procedure

Step 1 Sign in to the Administration Center.

Step 2 Select System Configuration > Usage Configuration.

Step 3 Configure the Attendant Privileges fields.

Step 4 Select Save.

Related Topics

•Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

•About User Types in the Administration Center Page References for Cisco Unified MeetingPlace module

•MeetingPlace Conference Manager

Configuring Operator Assistance

You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations:

•A caller dials 0 for operator assistance.

•A caller does not enter a number at a voice prompt.

Procedure

Step 1 Sign in to the Administration Center.

Step 2 Select System Configuration > Usage Configuration.

Step 3 Configure these fields:

•Dial attendant on timeout—Set this field to Yes.

•Attendant phone—Enter the help desk or attendant phone number.

Step 4 Select Save.

Related Topics

•Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module

•Configuring Call Control for Cisco Unified MeetingPlace module

	Configuration Guide for Cisco Unified MeetingPlace Release 8.5
	Configuring Attendant Settings
Configuration Guide for Cisco Unified MeetingPlace Release 8.5 Quick Start Configuration Basic Voice and Video Conferencing Web Scheduling Interface for Scheduling and Joining Meetings Configuring a Multinode System with Two EMS Nodes Basic System Configuration Signing In to the Administration Center Installing and Managing Licenses Configuring Access Phone Numbers and Notification Labels Configuring Languages Configuring Meetings Configuring Ad-Hoc Conferencing Configuring Email Notifications Configuring Audio and Video Recordings Configuring Attendant Settings Managing your Multinode Topology for Cisco Unified MeetingPlace User and Endpoint Configuration Configuring User Profiles and User Groups Configuring Directory Service Changing the User Status in User Profiles Configuring Endpoints Call Configuration Configuring Call Control Configuring Dial-Out Features Configuring the Auto Attend Feature Configuring Direct Inward Dial Web Server Configuration Configuring the Cisco Unified MeetingPlace Gateway System Integrity Manager Connecting the Application Server to a Web Server Stopping, Starting, or Restarting the Cisco Unified MeetingPlace Web Master Service Configuring Audio Conversion Configuring the Web Server for Optimal Data Storage Configuring User Authentication for the Web Server Configuring Segmented Meeting Access Configuring the SQL Server for the Web Server Monitoring and Maintaining the Web Server MeetingPlace Conference Manager Installing MeetingPlace Conference Manager Signing In to MeetingPlace Conference Manager Modifying the List of Available Servers Searching for Meetings Scheduling Meetings Monitoring Active Meetings Updating User Information Integrating with Cisco WebEx Integrating with Cisco WebEx Integrating WebEx-Managed Deployments with Cisco WebEx Integrating MeetingPlace-Managed Deployments with Cisco WebEx Configuring Recordings for Cisco WebEx Integration Integrating with Microsoft Outlook Enabling Scheduling from Microsoft Outlook Enabling Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Cisco Integrations Integrating with Cisco Unified Communications Manager Integrating with Cisco Unified Personal Communicator Integrating with Cisco Unified IP Phone Integrating with Cisco Unity Connection Security Securing the System Configuring SSL for the Application Server Configuring Security Features for the Web Server User Authentication Changing System Administrator Passwords Advanced Configuration Backing Up, Archiving, and Restoring Data on the Application Server Configuring Application Server Failover Importing Data Configuring SNMP Configuring SNMP on the Cisco Unified MeetingPlace Cisco WebEx Node Maintenance Configuring Maintenance Windows Running Reports and Exporting Data Sending Email Blasts Configuring Time and Time Zones Maintaining the Database User Interface Customization Configuring Flex Fields Customizing Email Notifications Customizing Music and Voice Prompts Customizing the User Web Interface Troubleshooting Using Alarms and Logs Password Recovery Troubleshooting User Access Issues Troubleshooting Phone Issues Troubleshooting Video Issues Troubleshooting Topology Management Issues Troubleshooting Email Notifications Troubleshooting the Cisco Unified MeetingPlace Web Server Troubleshooting SSL for the Application Server Troubleshooting the Integration with Cisco WebEx Troubleshooting Directory Services Troubleshooting Scheduling from Microsoft Outlook Troubleshooting Microsoft Outlook Calendar Notifications for Meetings Scheduled from the User Web Interface Troubleshooting Time Issues with Cisco Unified MeetingPlace About Microsoft System Updates or Patches and the Cisco MCS Reference Information Administration Center Page References Web Administration References MeetingPlace Conference Manager References Using the Command-Line Interface (CLI) on the Application Server Using the Command-Line Interface (CLI) on the Cisco WebEx Node Raw Data Export and Import Specifications Time Zone Codes Time Zone Mapping Between Cisco WebEx and Cisco Unified MeetingPlace Application Server File Locations Accessibility Features in the Administration Center	Download this chapter Configuring Attendant Settings Feedback Table Of Contents Configuring Attendant Settings for Cisco Unified MeetingPlace Configuring Attendant Settings on WebEx-Scheduled Deployments Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments Configuring Attendant Privileges Configuring Operator Assistance Configuring Attendant Settings for Cisco Unified MeetingPlace Release 8.5 Revised: September 19, 2011 3:25 pm •Configuring Attendant Settings on WebEx-Scheduled Deployments •Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments Configuring Attendant Settings on WebEx-Scheduled Deployments You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations: •A caller dials 0 for operator assistance. •A caller does not enter a number at a voice prompt. Procedure Step 1 Sign in to the Administration Center. Step 2 Select Topology Management > Sites. Step 3 Select Add Site or the Edit link for one of your existing sites. Step 4 Under Alarms, configure Dial attendant on timeout and Attendant phone. Step 5 Select Save. Related Topics •Field Reference: Add/Edit Site Page in the Administration Center Page References for Cisco Unified MeetingPlace module •Configuring Call Control for Cisco Unified MeetingPlace module Configuring Attendant Settings on MeetingPlace-Scheduled and Audio-Only Deployments •Configuring Attendant Privileges •Configuring Operator Assistance Configuring Attendant Privileges You can configure which Administration Center and MeetingPlace Conference Manager capabilities are available to users of type Attendant. Procedure Step 1 Sign in to the Administration Center. Step 2 Select System Configuration > Usage Configuration. Step 3 Configure the Attendant Privileges fields. Step 4 Select Save. Related Topics •Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module •About User Types in the Administration Center Page References for Cisco Unified MeetingPlace module •MeetingPlace Conference Manager Configuring Operator Assistance You can configure Cisco Unified MeetingPlace to forward calls to the help desk Attendant in these situations: •A caller dials 0 for operator assistance. •A caller does not enter a number at a voice prompt. Procedure Step 1 Sign in to the Administration Center. Step 2 Select System Configuration > Usage Configuration. Step 3 Configure these fields: •Dial attendant on timeout—Set this field to Yes. •Attendant phone—Enter the help desk or attendant phone number. Step 4 Select Save. Related Topics •Field Reference: Usage Configuration Page in the Administration Center Page References for Cisco Unified MeetingPlace module •Configuring Call Control for Cisco Unified MeetingPlace module
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