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Administration Guide for Cisco Unified MeetingPlace Audio Server Release 6.x
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Index
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Preface
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Introducing Cisco Unified MeetingPlace Audio Server
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Setting Up Cisco Unified MeetingPlace Audio Server
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Scheduling and Attending Meetings
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Running Reports
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Managing and Maintaining Cisco Unified MeetingPlace
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Troubleshooting the Cisco Unified MeetingPlace Audio Server System
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Appendix A: Installing MeetingTime
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Appendix B: File Import Specifications
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Appendix C: Raw Data Export Specifications
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Appendix D: Cisco Unified MeetingPlace SNMP
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Appendix E: Cisco Unified MeetingPlace DCTS Addin
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Appendix F: Creating, Uploading, and Deleting Custom Voice Prompts
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Appendix G: Custom Voice Prompts
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Table Of Contents
A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - Z
Index
A
abbreviated voice prompts 2-38
access ports, about 5-1
active PC connections, viewing 5-25
address (or hostname) of Cisco Unified MeetingPlace server 1-6
address information properties 2-7
alarms
clearing 6-3
responding to 6-1
RSNA, codes for 2-76
table of 6-2
table of codes 6-3
troubleshooting LEDs 6-5
alarm table
about 6-1
checking 6-3
saving to file 6-3
attachments, with multiserver meetings 2-51
attendant user class 2-6
attending meetings 3-1
audio quality
and room environment 6-10
conditions that affect 6-9
techniques for improving 6-8
troubleshooting 6-21
volume, adjusting 6-9
auto-blast 3-15
B
batch mode, for importing and deleting meetings 6-14
billing information
detailed report 4-11
property 2-8
blast outdial 3-15
breakout sessions
about 2-48
limitation 2-15
recording warning prompt 2-48
C
Cisco MeetingPlace SNMP agent 2-26
Cisco Unified MeetingPlace 8106
about 6-4
administering during network outage 6-16
failure 6-11
hostname or IP address 1-6
maintaining 5-33
outages 6-16
phone number 1-2
starting 5-32
Cisco Unified MeetingPlace 8112
administering during network outage 6-16
alarm LEDs 6-5
failure 6-11
hostname or IP address 1-6
maintaining 5-33
monitoring progress 5-33
outages 6-16
phone number 1-2
starting 5-33
Cisco Unified MeetingPlace Audio Server
about 1-1
address of 1-6
administering
using crossover LAN cable connection 6-17
via modem interface 6-16
backing up database 5-28
customizing 2-29
features 1-2
naming servers 2-46
securing 2-25
user licenses 1-1
voice-only configuration 1-1
Cisco Unified MeetingPlace DCTS add-in
about E-1
disabling E-3
enabling E-2
requirements E-2
Cisco Unified MeetingPlace Directory Services
about 2-16
maintaining database with 5-34
Cisco Unified MeetingPlace Language System Option
about 2-77
option key 2-77
Cisco Unified MeetingPlace Notification Option 5-23
Cisco Unified MeetingPlace Web Conferencing
and reservationless meetings 2-62
scheduling only 1-2
class of service 2-8
codec, specifying for RSNA transfers 2-68
codes for ConfExtensionFailCode field C-16
conference ports and guard times 5-6
conferences
scheduling 3-1
Conferencing Minutes tool
about 5-18
creating chart 5-18
Configure tab 1-8
configuring
call negotiation priority 1-3
Cisco Unified MeetingPlace H.323/SIP Gateway 1-3
for RSNA 2-73
maintaining records 5-38
multiserver meetings 2-42
ports 5-4
SNMP D-2
system manager agents 5-26
users and groups for RSNA feature 2-72
contingency ports, about 5-2
continuous meetings
and video conferencing 3-4
maximum number allowed 3-3
meeting messages 3-4
reason to create 3-11
scheduling
about 3-3
Continuous Meetings report 4-9
converting custom audio prompts F-1
custom prompts
about F-1
recording guidelines F-8
uploading to Cisco MeetingPlace 8100 series F-5
D
daily analysis tools
about 5-13
Meeting List tool 5-13
Port Utilization tool 5-13
Summary Port Usage tool 5-14
Summary Web Port Usage tool 5-16
Unattended Ports tool 5-14
database
adding records 1-9
backing up to network 6-11
deactivating groups and users 5-34
duplicating 6-11
keeping current 2-26
maintaining 5-34
removing groups and users 5-34
removing user profile or team 2-23
synchronized for RSNA 2-67
database backups
about 5-28
procedure 5-29
restoring backed up 5-30
viewing results 5-29
database fields
importing B-2
importing default B-7
deactivating
user groups 5-34
user groups and profiles 2-26
user profiles 5-34
deleting
meetings 6-14
records from database 1-9
dialing out from a meeting 3-14
DID/DNIS or DDI numbers not available 6-19
disaster recovery
about 6-10
Cisco Unified MeetingPlace Audio Server 6-11
data network failure 6-11
disconnecting, problems with 6-19
disk backups 5-28
disk space
optimizing 5-20
viewing statistics 5-20
Disk Usage Information report 4-11
documents, attaching to multiserver meetings 2-51
duplicating database 6-11
E
e-mail addresses, and user contact information 2-7
e-mail notifications
about 5-23
canceling server 5-24
cancelling 5-24
failures 5-23
managing 5-23
sending 5-23
encrypted passwords, importing and exporting 5-38
ending reservationless meetings 2-61
end users
assisting with meetings 6-18
assisting with recording 3-13
class 2-6
exporting
encrypted passwords 5-38
reports 4-11
extending meetings 6-22
F
Find Me feature 2-9
flex fields
about 2-30
defining 2-31
floater ports 5-2
full care support 5-33
full shutdown 5-30
G
G.711 codec, configuring call negotiation priority 1-3
G.729a codec, configuring call negotiation priority 1-3
Group Information report 4-5
guard times
about 5-6
and conference ports 5-6
and meeting IDs 5-7
and voice storage 5-7
parameters 5-8
guest users
creating profile for 2-15
joining from the Web 2-15
H
H.323 SIP configurations 1-3
hacker lockout 2-26
Help Desk, configuring privileges 1-10
historical file, creating 5-17
hosting lecture-style meetings 3-7
hostname of Cisco Unified MeetingPlace server 1-6
hot-swappable power supply 6-11
I
immediate meetings
and video conferencing 3-4
parameters 5-10
importing
automating with script 2-19
database default fields B-7
database fields B-2
deleting groups 5-37
encrypted passwords 5-38
meetings 6-14
procedure 2-18
user groups, specifications B-1
user profiles
about 2-16
best practices 2-16
in batch mode 2-19
specifications B-1
Info Capture report 4-6
In Session tab 1-9
installing MeetingTime A-2
L
languages, selecting prompts in 2-77
large meetings
recommended size 3-6
scheduling 3-4
lecture-style meetings
closing the floor 3-5
hosting 3-7
opening the floor 3-5
scheduling 3-6
LEDs
disk drives 6-5
fan tray 6-4
interpreting on Cisco Unified MeetingPlace 8106 6-4
power supply units 6-4
License Information report 4-6
locking out hackers 2-26
logging in
problems with 6-20
to MeetingTime 1-6
M
maintaining
Cisco Unified MeetingPlace Audio Server 5-33
managing capacity
about 5-11
daily analysis tools 5-13
monthly trending tools 5-17
recommendations 5-18
tools 5-12
Meeting Attachment Information report 4-9
Meeting Attendance by User report 4-9
meeting IDs
and guard times 5-7
and reservationless meetings 2-59
and security 2-26
recovering forgotten 6-20
Meeting Information report 4-9
Meeting List tool
about 5-13
creating chart 5-13
MeetingNotes 2-30
meetings
about 1-4
allowing guests to join from Web 2-15
assisting end users 6-18
attending with Cisco Unified MeetingPlace Audio Server 3-1
continuous
maximum number allowed 3-3
scheduling with audio server 3-3
creating security for 2-26
extending 6-22
immediate
parameters 5-10
importing and deleting in batch mode 6-14
increasing ports for 6-22
in-session features 1-2
language prompts 2-78
large, scheduling 3-4
lecture-style 3-6
limiting number 2-28
messages, recording 3-13
notifications 5-24
outdialing, restricting 2-28
outdialing from 5-4
ports not disconnecting 6-19
preferences and user profiles 2-13
Q&A, scheduling 3-8
recordings
and guard times 5-7
deleting 6-19
determining number on system 6-19
procedure 3-13
recurring, scheduling 3-2
scheduling 3-1
searching for 1-7
securing 3-18
sound quality 6-21
types of 1-4
MeetingTime
accessing 1-6
Capacity Mgmt tab 1-7
Configure tab 1-7
editing and storing settings A-2
idle timeout parameter 5-25
installing A-2
logging in to 1-6
Register Book 1-7
Report tab 1-7
searching for meetings 1-7
starting 1-6
system manager access 5-25
System tab 1-7
meeting types
meet me 1-4
private and public 2-26
Question and Answer (Q&A) 1-5, 3-8
monthly trending tools
about 5-17
Conferencing Minutes tool 5-18
historical file, creating 5-17
Opportunity Cost tool 5-20
Scheduling Failures tool 5-20
Uncaptured Conferencing Traffic tool 5-19
multiserver meetings
adding server 2-55
and video conferencing 2-51
and web conferencing 2-55
attachments 2-51
canceling 2-53
changing details about 2-53
configuring 2-42
features, about 2-54
inviting participants to 2-51
naming servers 2-46
recording voice name 2-47
scheduling 2-50
troubleshooting 2-55
music prompts, changing 2-39
muting lines 6-21
N
network
administering Cisco Unified MeetingPlace Audio Server during an outage 6-16
backups 6-11
noise, muting 6-21
notifications, cancelling 5-24
O
opening the floor (lecture-style meetings) 3-5
Opportunity Cost tool 5-20
Outbound Dialing report 4-11
outdialing
adding server to multiserver meeting 2-55
allowing and disallowing 5-4
and user profiles 2-8
blast outdial to participants 3-15
from within meeting 3-14
limitations 2-15
monitoring 2-29
options 3-15
restricting 2-28
overbook ports, designating 5-3
P
parameters
guard times
about 5-8
setting 5-8
immediate meeting 5-10
MeetingTime Idle Timeout 5-25
message 5-21
Q&A meeting 3-8
recording 5-21
run time 5-9
server to server connection 2-49
system-wide, assigning 5-21
user groups 2-41
passwords
changing 6-20
importing encrypted 5-38
minimum length 2-27
protecting 2-25
recovering forgotten 6-19
requiring for reservationless meetings 2-60
synchronized for RSNA 2-68
permanent meetings
Permanent Meetings report 4-9
Port Attributes report 4-5
ports
about 5-1
access types
assigning 6-19
and DID/DNIS or DDI access 5-4
configuring 5-4
default type 5-4
floater 5-2
increasing for meetings 6-22
individual, configuring 5-4
managing 5-1
no limit for reservationless meetings 5-4
not disconnecting from meetings 6-19
outdialing, allowing/disallowing 5-4
overbook 5-3
scheduling 5-6
Port Usage report 4-8
Port Utilization tool
about 5-13
creating chart 5-13
power supply failure 6-11
preferences, meeting 2-13
primary server 2-50
priority of call negotiation, configuring 1-3
private meetings 2-26
profile numbers, difference with user IDs 6-20
prompts
about custom F-1
converting custom voice F-3, F-4
recording breakout session warning 2-48
recording guidelines for custom F-8
uploading custom audio to Cisco MeetingPlace 8100 series F-5
public meetings 2-26
Q
Q&A meetings
attending 3-8
parameters 3-8
scheduling 3-8
Question and Answer Usage report 4-10
R
raw data
attachment information C-19
codes for ConfExtensionFailCode field C-16
group information C-7
meeting details information C-11
outdial (servers) information C-18
outdial (users) information data C-18
participant join leave information C-21
profile information C-1
raw meeting participant information C-17
scheduling failures C-20
system outdial information C-20
raw data reports
Raw Group Information report 4-12
Raw Meeting Attachment Information report 4-13
Raw Meeting Details Information report 4-12
Raw Meeting Outdial Information (servers) report 4-13
Raw Meeting Outdial Information (users) report 4-13
Raw Meeting Participant Information report 4-13
Raw Scheduling Failures report 4-13
Raw System Outdial Information report 4-13
recording meetings
about 3-13
and non-purgeable meetings 5-22
determining number on system 6-19
helping users with 3-13
meeting messages 3-13
securing recordings 2-27
turning on and off 3-13
voice name 2-47
warning prompt for breakout session 2-48
records
adding to database 1-9
changing user profile 2-21
creating other Cisco Unified MeetingPlace servers for RSNA 2-71
deleting from database 1-9
recurring meetings, scheduling 1-5, 3-2
Register Book in MeetingTime 1-7
reports
about 4-1
and video conferencing statistics 1-4
Billing Information report (detail) 4-11
Billing Information report (summary) 4-10
Continuous Meetings report 4-9
Disk Usage Information report 4-11
exporting 4-11
generating
about 4-2
in batch mode 4-3
Group Information report 4-5
Info Capture report 4-6
License Information report 4-6
Meeting Attachment Information report 4-9
Meeting Attendance by User report 4-9
Meeting Information report 4-9
Outbound Dialing report 4-11
Port Attributes report 4-5
Port Usage report 4-8
Question and Answer Usage report 4-10
Raw Group Information report 4-12
Raw Meeting Attachment Information report 4-13
Raw Meeting Details Information report 4-12
Raw Meeting Outdial Information (servers) report 4-13
Raw Meeting Outdial Information (users) report 4-13
Raw Meeting Participant Information report 4-13
Raw Profile Information report 4-12
Raw Scheduling Failures report 4-13
reservationless meeting data in 2-62
Scheduled vs Actual by User report 4-8
Scheduling Activity by User report 4-8
Scheduling Statistics report 4-8
System Options report 4-5
system usage reports 4-7
types
billing reports 4-10
raw data reports 4-11
system reports 4-4
User Information report 4-5
Reports tab 1-9
requirements
Cisco Unified MeetingPlace DCTS add-in E-2
file importing 2-17
reservationless meetings 2-63
RSNA 2-67
reservationless meetings
and Cisco Unified MeetingPlace Web Conferencing 2-62
and meeting IDs 2-59
and user profiles 2-66
ending 2-61
fields
system-wide 2-58
user and group 2-58
information in reports 2-62
no port limit for 5-4
requirements 2-63
requiring passwords for 2-60
RSNA feature 2-67
system rules for 2-62
Reserve All Ports meetings
scheduling 3-12
resources, tracking usage 2-3
restoring backed up databases 5-30
roll call, listening to 3-13
RSNA
about 2-67
alarm codes 2-76
and Other MeetingPlace Servers records 2-71
configuring Cisco Voice Gateways for 2-73
enabling 2-71
enabling system for 2-72
recorded user name problems 2-76
requirements 2-67
specifying the codec used for transfers 2-68
synchronized with database 2-67
run times
about 5-9
parameters 5-9
S
Scheduled vs Actual by User report 4-8
scheduling
conferences 3-1
conflicts with 6-19
ports 5-6
recurring meetings 3-2
resolving problems 6-21
video conferences 1-4
Scheduling Activity by User report 4-8
Scheduling Failures report 4-8
Scheduling Failures tool, about 5-20
scheduling meetings
about 3-1
large 3-4
lecture-style 3-6
Q&A 3-8
Reserve All Ports 3-12
scheduling parameters 3-18, 5-22
Scheduling Statistics report 4-8
search directory
about 2-23
search options 2-24
searching
for meetings 1-7
for users
about 2-23
adding profile or team 2-23
finding profile or team 2-23
removing profile or team 2-23
secondary server 2-50
security
and meeting IDs 2-26
Cisco MeetingPlace SNMP agent 2-26
Cisco Unified MeetingPlace system 2-25
limiting number of meetings 2-28
restricting recordings 2-27
system-wide 2-28
toll fraud prevention 2-28
server
primary 2-50
secondary 2-50
server to server connection parameters 2-49
shutting down, Cisco Unified MeetingPlace Audio Server 5-30
SNMP
about D-1
agent 2-26
configuring D-2
traps
about D-4
Cisco Unified MeetingPlace exceptions supported by D-5
sound quality
and room environment 6-10
conditions that affect 6-9
techniques for improving 6-8
starting
Cisco Unified MeetingPlace 8106 5-32
Cisco Unified MeetingPlace 8112 5-33
MeetingTime 1-6
reservationless meetings 2-61, 3-10
Summary Port Usage tool
about 5-14
Summary Web Port Usage tool
about 5-16
support for users, setting up 2-2
system administrators
assisting end users 6-18
responsibilities 2-1
schedule of tasks 2-3
user class for 2-6
system internals, working with 1-11
system manager agents
about 5-26
configuring 5-26
no-show recurring meetings 5-26
recurring meeting ending 5-26
system manager user class 2-6
System Options report 4-5
system reports 4-4
system restart 5-31
system shutdown
levels of shutdown 5-30
procedure 5-31
System tab 1-10
system usage reports 4-7
system-wide parameters, assigning 5-21
T
teams
about 2-22
adding 2-23
auto-blast to 3-15
defining 2-22
finding 2-23
maximum number of members 2-22
properties 2-23
removing 2-23
searching for 2-22
telephony shutdown 5-30
threshold levels, adjusting 5-19
time zones 2-12
toll fraud, preventing 2-28
translation tables
and system-wide security 2-28
and user profiles 2-7
traps
Cisco Unified MeetingPlace exceptions supported by SNMP D-5
community D-3
supported D-4
troubleshooting
alarms
about 6-1
clearing 6-3
LEDs 6-5
table of 6-2
table of codes 6-3
audio volume, adjusting 6-9
backing up database 6-11
Cisco Unified MeetingPlace Audio Server failure 6-11
DID/DNIS or DDI numbers not available 6-19
disaster recovery
about 6-10
data network failure 6-11
end users, assisting 6-18
logging in, problems with 6-20
meetings
batch mode importing and deleting 6-14
extending 6-22
large 3-4
lecture-style 3-6
multiserver 2-55
Q&A 3-8
recordings, determining number on system 6-19
recovering IDs 6-20
recurring 3-2
securing 3-18
muting and unmuting lines 6-21
network outages, administering 6-16
noise, muting 6-21
passwords
changing 6-20
recovering forgotten 6-19
ports
assigning access types 6-19
increasing for meetings 6-22
not disconnecting from meetings 6-19
power supply failure 6-11
recording meetings
about 3-13
helping users with 3-13
meeting messages 3-13
turning on and off 3-13
roll call, listening to 3-13
scheduling
conflicts 6-19
resolving problems with 6-21
sound quality
and room environment 6-10
conditions that affect 6-9
ensuring optimum 6-8
muting problem line 6-21
user ID confusion 6-20
user profiles
locked 6-20
removing 2-21
unlocking 2-20
voice space shortage 6-19
U
unabbreviated voice prompts 2-38
Unattended Ports tool
about 5-14
creating chart 5-14
Uncaptured Conferencing Traffic tool 5-19
unlocking user profiles 2-20
unmuting lines 6-21
uploading custom audio prompts F-1
usage
adjusting threshold 5-18
tracking resources 2-3
user classes
attendant 2-6
end user 2-6
system manager 2-6
user class property, about 2-6
user groups
changing information 5-37
configuring for RSNA feature 2-72
deactivating 5-34
defining 2-14
deleting 5-36
importing, specifications B-1
parameters 2-41
removing 5-34
reservationless meetings fields 2-58
viewing 2-22
user IDs
and password property 2-7
difference with profile numbers 6-20
User Information report 4-5
user licenses 1-1
user profiles
adding 2-23
and reservationless meetings 2-66
and time zones 2-12
benefits of defining 2-4
configuring for RSNA feature 2-72
defining 2-14
deleting 5-36
finding 2-23
guest profile 2-15
import file requirements 2-17
importing
batch mode 2-19
best practices 2-16
with Cisco Unified MeetingPlace Directory Services 2-16
information, changing 5-38
locked 6-20
meeting preferences 2-13
on request 2-5
planning 2-5
properties
about 2-5
address information 2-7
billing information 2-8
class of service privileges 2-8
Find Me feature 2-9
outdialing privileges 2-8
user ID and password 2-7
reducing unnecessary 2-5
removing
from system 2-21
without reactivating 2-21
reservationless meetings fields 2-58
securing 2-25
unlocking 2-20
user records, changing 2-21
video terminal fields 2-13
viewing 2-22
user support, setting up 2-2
V
vanity IDs 1-2
video conferencing
about 1-3
and continuous meetings 3-4
and immediate meetings 3-4
and multiserver meetings 2-51
and reports 1-4
scheduling 1-4
video terminals 2-13
voice name, recording 2-47
voice-only configuration 1-6
voice prompts
abbreviated 2-38
accessing menu 2-39
customizing 2-39
recording 2-40
selecting language for 2-77
unabbreviated 2-38
voice space, shortage 6-19
volume, adjusting audio 6-9
W
web conferencing and multiserver meetings 2-55
Windows Batch Mode, and importing 2-19
workstation connections, managing 5-25
Z
zero-port meetings
about 1-5
scheduling 3-10