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Hard Disk Replacement Procedure for the Cisco MeetingPlace 8112

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Hard Disk Replacement Procedure for the Cisco MeetingPlace 8112

Additional References

Before Replacing the Hard Disk

Checking the New Hard Disk for Damage

Ensuring That You Have the Required Tools

Verifying No User Activity

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Backing up the Database

Powering Down the Cisco MeetingPlace 8112

How to Replace the Hard Disk

Removing an Old Hard Disk

Installing a New Hard Disk

Powering Up the Cisco MeetingPlace 8112

Verifying that You are Connected


Hard Disk Replacement Procedure for the Cisco MeetingPlace 8112

This procedure describes how to replace the hard disk in the Cisco MeetingPlace 8112 and contains the following topics:

•Additional References

•Before Replacing the Hard Disk

•How to Replace the Hard Disk

Additional References

Follow these general guidelines:

•If you want information about installing the Cisco MeetingPlace 8100 series hardware for the first time or information about upgrading the Cisco MeetingPlace 8100 series software, see the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53inst/index.htm.

•If you want information about configuring the Cisco MeetingPlace 8100 series, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3 at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/audio/53/53config/index.htm.

•For complete information about all of the Cisco conferencing documentation, including Regulatory Compliance and Safety Information for the Cisco MeetingPlace Series 8100, see the Guide to Cisco Conferencing Documentation and Support at the following URL:
http://www.cisco.com/univercd/cc/td/doc/product/conf/mtgplace/roadmap.htm.

Before Replacing the Hard Disk

This section contains the following topics:

•Checking the New Hard Disk for Damage

•Ensuring That You Have the Required Tools

•Verifying No User Activity

•Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

•Backing up the Database

•Powering Down the Cisco MeetingPlace 8112

Checking the New Hard Disk for Damage

Visually inspect your new Cisco MeetingPlace 8112 hard disk for damage. Contact Cisco TAC if the Cisco MeetingPlace 8112 hard disk that you received was damaged during shipping or if parts are missing.

Ensuring That You Have the Required Tools

Ensure that you have the following tools to replace the hard disk in your Cisco MeetingPlace 8112:

•Phillips #2 screwdriver

•ESD protection

Verifying No User Activity

Before you power down your Cisco MeetingPlace 8112, verify that no user ports are active. You should have already scheduled downtime for your Cisco MeetingPlace 8112 by using the Reserve All Ports (RAP) meeting feature in Cisco MeetingTime. See the Administrator's Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about RAP meetings.

Step 1 Access the command line interface (CLI) of the Cisco MeetingPlace 8112 as follows:

a. Connect one end of the null modem cable to the COM1 port on the front of the Cisco MeetingPlace 8112.

b. Connect the other end of the null modem cable to a COM port on your computer.

c. Start the terminal emulator program.

d. Set the port parameters in the terminal emulator program as shown in Table 1. The CLI appears.

Table 1 Terminal Emulator Port Parameters 

Parameter
Value

Baud

19200

Data length

8 bit

Parity

None

Stop bits

1


Note CLI commands are case sensitive. For CLI command information, see the Configuration Guide for Cisco MeetingPlace Audio Server Release 5.3.

Step 2 Keep a record of activity during the hard disk replacement by capturing the text in the terminal emulator program. This information can be used by Cisco TAC to diagnose problems that may occur during this replacement. Follow these steps:

a. Go to the Transfer menu in the HyperTerminal window.

b. Select Capture Text.

c. Save the file. Note the location so that you can retrieve the file later.

d. Click Start.

Step 3 At the CLI prompt, log in as an administrator. The tech$ prompt appears.

Note For Cisco MeetingPlace Release 5.2, the default administrator username is tech and the default administrator password is wit!tra$. For Cisco MeetingPlace Release 5.3, the default administrator username is admin and the default administrator password is cisco. See the Installation and Upgrade Guide for Cisco MeetingPlace Audio Server Release 5.3 for more information about logging in to Cisco MeetingPlace.

Step 4 At the tech$ prompt, enter activity. The VUI Internal Status Utility menu appears.

Step 5 To see a quick status of all ports, enter 1. A list of the ports appears. The ports are listed numerically under the Port heading and the port status is under the Ap heading. Table 2 lists the most common Ap headings.

Table 2 Ap Headings and Definitions

Heading
Definition

--

The port is inactive.

CO

The port is participating in an active conference.

PR

The port is currently accessing a meeting profile.


Step 6 Verify that all the ports are inactive by ensuring that all ports have -- under the Ap heading. Press Enter to go to the next page. When you have scrolled through all the ports, the VUI Internal Status Utility menu appears.

Note If any ports are active, wait for the calls to finish before proceeding.

Step 7 Exit the activity command by entering 0.

Ensuring that the Cisco MeetingPlace System Works Correctly Before the Replacement

Ensure that your Cisco MeetingPlace system works correctly before replacing the hard disk. This helps with troubleshooting if your Cisco MeetingPlace system does not work correctly after the replacement. If your Cisco MeetingPlace system is not working correctly, contact Cisco TAC.

After replacing the hard disk, run these commands again to make sure your Cisco MeetingPlace system has come back online correctly.

Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 Enter swstatus. Output similar to the following appears: 

mtgplace:tech$	swstatus 
Conference server 5.3.0 S/N: C00178  
System status:	Operating 
System mode:	Up 
Temperature:	Unknown 
Power supply:	OK

MODULE NAME	STATUS	VERSION 
SIM UP	"10/21/04 12:23	MPBUILD-R5_3_0_24" 
LSH UP	"10/21/04 12:05	MPBUILD-R5_3_0_24" 
SNMPD UP	"10/21/04 12:34	MPBUILD-R5_3_0_24" 
DBQSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
DBSERVER UP	"10/21/04 12:08	MPBUILD-R5_3_0_24" 
POSERVER UP	"10/21/04 12:16	MPBUILD-R5_3_0_24" 
CPSERVER UP	"10/21/04 12:15	MPBUILD-R5_3_0_24" 
CONFSCHED UP	"10/21/04 12:20	MPBUILD-R5_3_0_24" 
WSSERVER UP	"10/21/04 12:24	MPBUILD-R5_3_0_24" 
VOICESERVER UP	"10/21/04 12:30	MPBUILD-R5_3_0_24" 
GWSIMMGR UP	"10/21/04 12:38	MPBUILD-R5_3_0_24"

Step 4 Enter gwstatus. Output similar to the following appears: 

mtgplace:tech$	gwstatus 
Gateway SIM Status/Thu Dec 2 12:35:26 2004 
------------------------------------------- 
Remote Units: 
Unit 16 MTGPLACE_WEBNOT v5.2.0.34 Ok 12/02/04 12:35:01 


Gateways: 
Unit 16 WebPub:DataSvc v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:MPAgent v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Audio v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 MPConvert v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 WebPub:Master v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GW v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:GCC v4.3.0.246 Ok 12/02/04 12:34:02 
Unit 16 DataConf:MCS v4.3.0.246 Ok 12/02/04 12:34:02

Step 5 Enter alarm. Output similar to the following appears: 

mtgplace:tech$ alarm

REFNO	SEV	CODE	COUNT	FIRST	LAST	UNIT 
--------------------------------------------------------------------- 
77350	MIN	0300e6	2	Jan 28 09:57	Feb 10 19:25	0 SW MODULE=8 
Too many attempts to log into profile (100) 33373635383330000. Profile Locked!

Step 6 Enter hwconfig. Output similar to the following appears: 

mtgplace:tech$	hwconfig

Cabinet:	ELMA 4U

Bus architecture:	CompactPCI

Processor card:	SMM5370LATUDE S/N=7163050

Processor:	Pentium III, Model 8, 700 MHz

Memory:	512MB

Temperature:	26C

Voltages:	3.32V, 5.02V, 11.94V

Power Supplies:	OK

Fans:	OK

SCSI Adapter:	NCR 810

	DISK 1: 36000MB (SEAGATE ST336607LC REV=0007)

	DISK 2: 36000MB (SEAGATE ST336607LC REV=0007)

Ethernet:	Intel 8225x PCI 10/100 (0001af125f0c)

Modem:	Present (MultiTech MT5634Z)

MultiAccess Blades:

	Slot 6: AC TP1610-4 S/N=340240 REV=0 AC0

Smart Blades:

	Slot 1: NMS CG6000C S/N=104415759 REV=5894-B7 MSC0 PRC0

Step 7 Enter spanstat -all. Output similar to the following appears: 

mtgplace:tech$ spanstat -all 

Span 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 
---- TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR TR 
0 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
1 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
2 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
3 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  
4 Span 4 (Card 1 Line A) is down (LOST)  
5 Span 5 (Card 1 Line B) is down (LOST)  
6 Span 6 (Card 1 Line C) is down (LOST)  
7 Span 7 (Card 1 Line D) is down (LOST)  
8 Span 8 (Card 2 Line A) is down (LOST)  
9 Span 9 (Card 2 Line B) is down (LOST)  
10 Span 10 (Card 2 Line C) is down (LOST)  
11 Span 11 (Card 2 Line D) is down (LOST)  
12 Span 12 (Card 3 Line A) is down (LOST)  
13 Span 13 (Card 3 Line B) is down (LOST)  
14 is not active  
15 is not active  
16 is not active  
17 is not active  
18 is not active  
19 is not active  
Press n/+ for next page/line, 'q'=quit, 'h'=help

Backing up the Database

Back up the Cisco MeetingPlace 8112 database before you replace the hard disk. (You can use the backup to restore your data if there is a problem after the installation.) We recommend that you back up your database immediately before replacing the hard disk.

Note Use the Cisco MeetingPlace Backup Gateway to back up your database. For information on how to install, configure, and use the Cisco MeetingPlace Backup Gateway, see the Administrator's Guide for Cisco MeetingPlace Backup Gateway Release 5.3.

Powering Down the Cisco MeetingPlace 8112

Note As a courtesy, notify any current users that you are powering down the Cisco MeetingPlace 8112.

Step 1 Access the CLI.

Step 2 Log in as an administrator. The tech$ prompt appears.

Step 3 To stop new Cisco MeetingPlace activity, enter down. A verification prompt appears.

Step 4 At the prompt, enter y. The power down cycle begins.

Step 5 Wait about 2 minutes for the power down cycle to complete.

Step 6 At the tech$ prompt, enter halt. A verification prompt appears.

Step 7 At the prompt, enter y.

Step 8 Locate the power switch on the back of the Cisco MeetingPlace 8112 and turn it to the off position ("O").

Step 9 Remove the power cable from the back of the Cisco MeetingPlace 8112.

How to Replace the Hard Disk

Your Cisco MeetingPlace 8112 has two hard disks. One hard disk is designated as the primary disk that is used to store data and support Cisco MeetingPlace operations. The second hard disk is used to back up the primary hard disk.

Your Cisco MeetingPlace 8112 automatically determines which hard disk to use for primary operations and which to use for backup. When you replace a hard disk, your Cisco MeetingPlace 8112 uses the new hard disk for backup.

Replacing a hard disk for the Cisco MeetingPlace 8112 consists of the following activities:

•Removing an Old Hard Disk

•Installing a New Hard Disk

•Powering Up the Cisco MeetingPlace 8112

Removing an Old Hard Disk

Warning Do not touch any of the exposed leads, terminals, or components. Hazardous voltages, capable of causing death, may be present in this product.

Step 1 Determine and locate the hard disk that you want to remove.

Step 2 Press in and turn counter clockwise one-quarter turn the brass-colored key in the upper left of the hard disk. This releases the hard disk from the drive bay.

Warning DO NOT touch the disk drive key unless the Cisco MeetingPlace 8112 is completely shut down and powered off.

Step 3 Slide the hard disk out of the drive bay.

Installing a New Hard Disk

Warning Do not touch any of the exposed leads, terminals, or components. Hazardous voltages, capable of causing death, may be present in this product.

Step 1 Remove the new hard disk from the antistatic bag. The new hard disk is attached to the carriage.

Step 2 Press the brass-colored key in and turn it counter clockwise one-quarter turn. This releases the hard disk from the carriage. Slide the hard disk out of the carriage.

Step 3 Insert the bottom edges of the hard disk into the rail guides in the drive bay. If you can tilt the hard disk more than 2 degrees after it is in the drive bay, both edges are not in the rail guides.

Step 4 Slide the hard disk into the drive bay until it stops.

Step 5 Use your thumbs to press the hard disk into place so that the front panel of the hard disk is flush with the chassis.

Step 6 Turn the hard disk key about one-quarter turn clockwise until the hard disk is secure.

Caution Do not force the key to turn. This can damage the hard disk.

Powering Up the Cisco MeetingPlace 8112

Step 1 Plug the power cable into the back of the Cisco MeetingPlace 8112.

Step 2 Locate the power switch on the back of the Cisco MeetingPlace 8112 and turn it to the on position (" | ").

Step 3 Start the terminal emulator program on your computer. See the "Verifying No User Activity" section for information about how to start the terminal emulator program.

Step 4 Access the CLI.

Step 5 Log in as an administrator. The tech$ prompt appears.

Step 6 To ensure that the new hard disk is working properly, enter hwconfig. Output similar to the following example appears: 

meetingplace:tech$ hwconfig

Cabinet:                Motorola CPX8216T

Bus architecture:       CompactPCI

Processor card:         CPV5370 S/N=5129443

    Processor:          Pentium III, Model 8, 700 MHz

    Memory:             512 MB

    Temperature:        31C

    Voltages:           3.32V, 5.02V, 12.06V

Power Supplies:

    PS1:                OK, fan is OK

    PS2:                OK, fan is OK

    PS3:                OK, fan is OK

SCSI Adapter:           NCR 810

    DISK 1:             36000MB (SEAGATE  ST336704LW REV=0004)

    DISK 2:             36000MB (SEAGATE  ST336704LW REV=0004)

    Solid State Disk:   IMPERIAL "MG-35/400 ULTRA" S/N=0128 REV=B403

                        Battery: usage = 307 days, charge is OK

Ethernet:               Intel 8225x PCI 10/100 (0001af03c05e)

Modem:                  Absent or unrecognized

Smart Blades:

    Slot 16:            NMS CG6000C S/N=20363257 REV=5894-B2 MSC0 PRC0

	Slot 15:            NMS CG6000C S/N=20363261 REV=5894-B2 MSC1 PRC1

If you do not see the two hard disk entries, do the following:

–Power down the Cisco MeetingPlace system.

–Reseat the hard disk.

–Enter hwconfig.

If you still do not see the two hard disk entries, examine the hard disk connectors to see if they are damaged or dirty. If both sides of the connectors look good, try installing another hard disk.

If the second hard disk installs and works correctly, send the hard disk you tried to use as a replacement first back to the factory. If the second hard disk does not install or work correctly, contact Cisco TAC.

Verifying that You are Connected

Step 1 Ensure that all the gateways work. See the Administrator Guides for the specific gateways for information on determining that they are working correctly.

Step 2 Ensure that you can call into the Cisco MeetingPlace system and attend a meeting. If you cannot call into the Cisco MeetingPlace system and attend a meeting, try reseating the hard disk. If that does not work, contact Cisco TAC.