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Contents
- Release Notes for Cisco Jabber for Mac Release 8.6.x
- Overview of Cisco Jabber for Mac
- Features of Cisco Jabber for Mac
- What's new in Cisco Jabber for Mac
- System Requirements
- Network Requirements
- Network ports used by Cisco Jabber
- Routing access control lists for Cisco Jabber
- Network Address Translation and Cisco Jabber
- Cisco Jabber VPN support
- Compatibility
- Support Matrix
- Client Requirements
- Tested audio devices for Cisco Jabber for Mac
- Software integrations for Cisco Jabber for Mac
- Audio Properties
- Audio Codecs
- IP Phone Requirements for Cisco Jabber
- Notes on audio quality in Cisco Jabber
- Limitations and Restrictions
- Important notes and known issues for Cisco Jabber
- Closed caveats for Cisco Jabber for Mac (on-demand deployment)
- Closed caveats for Cisco Jabber for Mac (on-premises deployment)
- Caveats
- How to use the Bug Toolkit
- Open caveats for Cisco Jabber for Mac (on-demand deployment)
- Open caveats for Cisco Jabber for Mac (on-premises deployment)
- Unreproducible Caveats for Cisco Jabber for Mac (on-demand deployment)
- Unreproducible Caveats for Cisco Jabber for Mac (on-premises deployment)
- Resolved caveats for Cisco Jabber for Mac (on-demand deployment)
- Resolved caveats for Cisco Jabber for Mac (on-premises deployment)
- Troubleshooting
- Further Support and Documentation
Release Notes for Cisco Jabber for Mac Release 8.6.x
- Overview of Cisco Jabber for Mac
- Features of Cisco Jabber for Mac
- What's new in Cisco Jabber for Mac
- System Requirements
- Network Requirements
- Compatibility
- Client Requirements
- Audio Properties
- Limitations and Restrictions
- Caveats
- Troubleshooting
- Further Support and Documentation
Overview of Cisco Jabber for Mac
Cisco Jabber for Mac streamlines communications and enhances productivity by unifying availability, instant messaging, voice, voice messaging, video, desktop sharing, and conferencing capabilities securely into one client on your desktop. Cisco Jabber for Mac delivers secure, clear and reliable communications, offers flexible deployment models, is built on open standards and integrates with commonly used desktop applications. Communicate and collaborate effectively from anywhere you have an Internet connection.
NoteCisco highly recommends that all users upgrade to version 8.6.2 or later. All users should upgrade to the latest version of Cisco Jabber for Mac if possible.
Features of Cisco Jabber for Mac
The features of Cisco Jabber for Mac include:
IM/Availability
- 1:1 chat
- Group chat
- Offline instant messaging1
- Standard and rich availability states
- In-line chat history
- XMPP federation
- AOL federation
- OCS and Sametime federation (requires establishment of XMPP gateway)
Use your computer or desk phone for phone calls (requires Cisco UC Integration)
- Computer phone and desk phone controls
- Forward calls (desk phone mode, only)
- Conference calls
- Send calls to mobile (desk phone mode, only)
- CTI Servitude
Voicemail (requires Cisco UC Integration)
Meetings
- View a list of your WebEx meetings2
- Start/Join scheduled WebEx meeting from your meeting list or from meeting reminders2
- Start an instant meeting2
- Transition from an IM session to an instant meeting
- Start/Join a MeetingPlace meeting1
- Start/Join a WebEx meeting
Additional Features
- Desktop Share2
- File Transfer
- Predictive search of contact list, Address Book contacts, and corporate directory
Security/Administration
- Policy enforcement
- IM, signaling, and media encryption
- Single Sign-On2
- Auto-upgrade2
- Survivable Remote Site Telephony
- High-Availability Failover
1Features available only for on-premises (Cisco Unified Presence server IM/Availability) deployments.
2Features available only for on-demand (Cisco Collaboration Cloud IM/Availability) deployments.
What's new in Cisco Jabber for Mac
Release 8.6.3
The development effort for this release concentrated on bug fixes. Consult the Limitations and Restrictions and Caveats sections of the Release Notes for details.
Release 8.6.4
The following improvements have been made in Cisco Jabber for Mac Release 8.6.4:
- Desktop share for OS X Lion stability issues resolved, and desktop share reenabled.
- Improved connectivity of phone/voicemail services whenever there's network interface change.
- Improved overall stability of softphone feature.
- Visual enhancements to chat tabs for a consistent look and feel.
- Enhanced phone services icons in hub menu to ensure proper color when selected.
- Space character now permitted in user ID in CUP mode.
- Enhanced CUCM failover and fallback.
- Improved CUP failover, especially during abrupt shutdowns.
- Improved display of contact photos in OS X Lion.
- VPN support expanded to include Cisco VPN release 5.0 and Cisco AnyConnect.
System Requirements
Network Requirements
Network ports used by Cisco Jabber
The following table lists the ports used by Cisco Jabber. These ports must be open on all firewalls for Cisco Jabber to function properly.
Port
Protocol
Description
Inbound
16384-32766 UDP Receives Real-Time Transport Protocol (RTP) media streams. These ports are configured in Cisco Unified Communications Manager.
Note This range of ports represents the total possible range. The actual range will be determined by Cisco Unified Communications Manager, and will be much narrower.
Outbound
69 UDP Connects to the Trivial File Transfer Protocol (TFTP) server to download the TFTP file. 80 TCP HTTP
Connects to services such as Cisco Unified MeetingPlace or Cisco WebEx for meetings, Cisco Unity or Cisco Unity Connection for voicemail features. 143 IMAP (TCP / TLS)
Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves. 389 TCP Connects to the LDAP server for contact searches. 443 TCP HTTPS
FTP
Connects to services such as Cisco Unified MeetingPlace or Cisco WebEx for meetings, Cisco Unity or Cisco Unity Connection for voicemail features. This port is also used for file transfers through an SSL gateway in an on-demand deployment.
636 LDAPS Connects to the secure LDAP server for contact searches.
Note Cisco Jabber for Mac does not support port 3269 (Active Directory Global Catalog over LDAPS).
993 IMAP (SSL)
Connects to Cisco Unity or Cisco Unity Connection to retrieve and manage the list of voice messages for the user, and the voice messages themselves. 1080 FTP File transfer between peers or when using a server proxy in on-premises deployment.
Note if port 1080 is in use, try ports 1081 through 1089. 2748 TCP Connects to the CTI gateway, which is the CTIManager component of Cisco Unified Communications Manager. 5060 UDP / TCP Provides Session Initiation Protocol (SIP) call signaling. 5061 TCP Provides secure SIP call signaling. 5222 TCP (XMPP)
Connects to the Cisco Unified Presence server for availability status and instant messaging features. 7993 IMAP (TLS)
Connects to Cisco Unity Connection to retrieve and manage the list of secure voice messages for the user, and the secure voice messages themselves. 8191 TCP Connects to the local port to provide Simple Object Access Protocol (SOAP) web services. 8443 TCP Connects to the Cisco Unified Communications Manager IP Phone (CCMCIP) server to get a list of currently assigned devices. 16384-32766 UDP Sends RTP media streams.
Note This range of ports represents the total possible range. The actual range will be determined by CUCM, and will be much narrower.
44442 HTTP The client listens for events from Cisco Unified Client Services Framework. Routing access control lists for Cisco Jabber
You must configure switching and routing access control lists (ACLs) so that Cisco Jabber can communicate with servers and endpoints that might be connected to the VLAN that carries voice traffic. Using ACLs permits Cisco Jabber to connect to each server through the appropriate protocol. For example, you can allow UDP traffic in the port range that Cisco Unified Personal Communicator uses for RTP, and then label it with the appropriate Quality of Service (QoS) actions.
For more information about ACLs, how to configure the voice VLAN, and how to configure QoS actions, see the switching and routing documentation for your network products.
Compatibility
Support Matrix
The following products are supported and certified to operate with Cisco Jabber for Mac.
Technology Version Cisco Unified Communications Manager (Standard and Business Edition) Virtual Private Network (VPN) Lightweight Directory Access Protocol (LDAP) Cisco IP Phones (CTI Enabled) Cisco Conferencing Cisco WebEx Meeting Center
Voicemail Playback Cisco Unity Connection 8.5 or later
Cisco ASA Adaptive Security Appliance (Recommended for SIP interdomain federation) Cisco ASA 5500 Series Adaptive Security Appliances Software Release 8.3(0).
For information on interdomain federation requirements, see the release notes for Cisco Unified Presence Release 8.0: http://www.cisco.com/en/US/products/ps6837/prod_release_notes_list.html
IM and Presence Cisco Unified Presence (Cisco Unified Communications Manager IM and Presence Service) 8.5 or later
Client Requirements
Tested audio devices for Cisco Jabber for Mac
Headsets
The following headsets have been approved for use with Cisco Jabber for Mac:
NoteNative Bluetooth headsets are not supported. Bluetooth headsets must be connected through USB adaptors.
- Jabra GN1900
- Jabra GN2000
- Jabra GO 6470*
- Jabra PRO 930*
- Jabra PRO 9470*
- Jabra Speak 410
- Jabra Supreme UC
- Jabra UC Voice 550 Duo
- Plantronics 470
- Plantronics Blackwire 420
- Plantronics Blackwire 435
- Plantronics Blackwire 620
- Plantronics C-Media
- Plantronics Calisto P420
- Plantronics Calisto P835
- Plantronics DSP 500
- Plantronics DSP 750
- Plantronics Savi 100
- Plantronics Savi 700
- Plantronics Vpro UC V2/BT300
- Plantronics Voyager Legend**
- Somic EV-87
- Somic SH-991
- Voyager 510-USB Bluetooth
*Jabra PRO and Jabra GO devices are touchscreen devices that can connect with multiple devices at same time. If you are using a Jabra PRO or Jabra GO wireless device with Cisco Jabber for Mac, you must configure the device as follows:
- Plug the supplied USB cable into the port marked on the base of the Jabra device.
- Connect the USB cable to any available USB port on the Mac.
- Tap the tool icon on the touchscreen to open the settings menu, and tap . Select None (audio only) in the setup wizard.
- Touch X to reboot.
- Launch Cisco Jabber for Mac and set the Jabra device as speaker and microphone in the audio configuration.
**Plantronics Voyager Legend devices can experience one-way audio during a Cisco Jabber for Mac call. To work around this issue, users can turn off the sensor on the headset. For instructions, see the headset documentation.
NoteAll headsets were tested for audio sending and receiving only. Function buttons on particular headsets might not function correctly with Cisco Jabber. For additional call control functionality, you may need to install Plantronics or Jabra software. While Cisco does perform basic testing of third-party headsets and handsets for use with Cisco Jabber, it is ultimately the responsibility of the customer to test this equipment in their own environment to determine suitable performance.
Software integrations for Cisco Jabber for Mac
Cisco Jabber for Mac requires OS X Lion version 10.7.3 (or later) or OS X Snow Leopard version 10.6.8 (or later) in order to operate on the client computer, where it interacts with native OS X services to provide click-to-call and click-to-IM functionality, and Address Book integration.
Cisco Jabber for Mac also supports Growl notifications.
Audio Properties
IP Phone Requirements for Cisco Jabber
Notes on audio quality in Cisco Jabber
Cisco Jabber is designed to provide premium voice quality under a variety of conditions; however, in some instances users may notice interruptions of transmission or temporary distortions (“artifacts”), which are considered a normal part of the application operation.
These artifacts should be infrequent and temporary when you use the following:
- Cisco Jabber on a workstation that meets the recommended configuration requirements
- A network that meets the recommended quality criteria in the Cisco Unified Communications Solution Reference Network Design (SRND): http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/uc8x.html
Cisco takes reasonable measures to design products that interact with the operating system in ways that decrease interference with audio quality when you use your computer as a phone. However, the shared nature of system resources is different from a closed environment like Cisco IP Phones, and Cisco cannot guarantee equivalent performance.
The following conditions may cause artifacts:
- Spike in usage of the personal computer CPU—where CPU utilization is between 75 and 100%—due to launching applications, system processes, or processing within other applications
- The system is running low on available physical memory
- Other applications using large amounts of bandwidth to or from the workstation to the network
- Other network-bandwidth impairments
- Dynamic reduction in CPU clock speed due to power management policy (for example, laptops running on battery power) or thermal protection causing the CPU to run in a more highly loaded condition
- Any other condition that causes the application to lose timely access to the network or audio system; for example, interference from third-party software
Limitations and Restrictions
Important notes and known issues for Cisco Jabber
General limitations
- Connectivity - You should sign-out/sign-in after each network switching, sleep/resume, or hibernation event. Reliability after disconnect/reconnect conditions is under development
- Video Calls - On rare occasions, video calls will crash after repeated calls or hold/resume
- Presence - Presence in the call/voicemail history and participant roster is not reliable
- Contact Photos - Contact photos intermittently do not display properly
- Contact Management - When creating or moving multiple contacts and groups at the same time, not all users or groups update correctly; however, moving contacts one at a time works fine.
- Predictive Search - Predictive search for contacts in the Mac Address Book does not work when you search on First Name/Last Name combinations
Closed caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.2
Review the following list before working with Cisco Jabber for Mac Release 8.6.2 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCts84074 proxy 2 Desktop sharing can not be started via NTLM authentication proxy support. Release 8.6.3
Review the following list before working with Cisco Jabber for Mac Release 8.6.3 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time. CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account. Release 8.6.5
Review the following list before working with Cisco Jabber for Mac Release 8.6.5 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCts59378 presence 3 Host's presence should change to Presenting when sharing desktop in a WebEx meeting. CSCts59935 deskphone 3 Pref:Phones-Previously logged in users DP are displayed in current use. CSCtu22637 presence 3 Presence does not change to Presenting when sharing in WebEx meeting. CSCtu31066 file-transfer 3 File transfer progress bar does not progress on the sender's side. CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP. CSCtx49311 presence 3 "Status unavailable" showing for some directory contacts after network change. CSCtx56234 presence 3 Presence does not change to any Auto-presence (system created presence such as "On a call" or "In a WebEx meeting") if in Manual-presence. CSCtx60248 login 3 Jabber did not reconnect after user reconnected to the network. CSCtx62828 system 3 Jabber did not reconnect after user reconnected to the VPN. CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact. CSCtx66306 presence 3 When user joins a WebEx meeting, Jabber for Mac changes status to away instead of In a WebEx meeting. CSCtx75418 contact-mgmt 3 No photos & contacts info populated via VPN/CVO connection. CSCtx75470 meetings-integratn 3 Cannot connect to meeting server. CSCty33031 presence 3 "In a WebEx meeting" status message persists after user exits meeting. CSCty33052 presence 3 User is in a WebEx meeting, but presence still showing 'Available'. CSCty49732 meetings-integratn 3 Meeting queue not synched, especially when a meeting gets rescheduled. CSCty49913 meetings-integratn 3 Launching a WebEx meeting from a reminder fails for specific users. CSCtz68162 softphone 3 CUCM9.0: When in conference, participant list has duplicate name. CSCtz68298 contact-mgmt 3 Deleted contact still shows up in contact list in predictive search. CSCtz82087 softphone 3 When in active call CUCM goes down/up, phone services reconnect says limit. CSCtz82098 softphone 3 Client becomes unresponsive if user does not close the call preservation view. CSCtz86464 softphone 3 Unknown Calling Number displayed when IMs conference. CSCtz97568 softphone 3 User tries to transfer a call to a user on IM phoneview and ICW displayed. Release 8.6.6
Review the following list before working with Cisco Jabber for Mac Release 8.6.6 in an on-demand deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCts59236 desktop-share 3 User can not start desktop sharing by PAC file of Squid server support CSCts59284 meetings-integratn 4 The webex meeting integration scenario show on the pane when disable bo CSCts59285 desktop-share 3 Can t launch DS with org bts6.webex.com. CSCts59286 meetings-integratn 4 show error message when using webex type meeting without SSL selection CSCts59288 desktop-share 3 The DS and FT function will disabled when set the AES enabled ,the NO CSCts59291 integr-conv-window 4 Phoneview:Add call option is available in ringign state CSCts59293 system 4 commit code to restrict to CSF devices CSCts59325 persistent-chat 4 Everytime user opens achat room from recents, growl notification shows CSCts59332 accessibility 3 Keyboard navigaiton for Voicemail Rewind, REset CSCts59336 accessibility 4 Keyboard Nav - Chat Window - Visible Tab Stops CSCts59363 sso 3 Unable to login from Jabber iPhone if user is connected to Jabber Mac CSCts59364 voicemail 4 Not able to play Unity voice messages CSCts59423 srst 3 Aries has wrong call agent information displayed on account menu CSCts59425 softphone 3 Client has to be resetted(or empty cache) to download the updated the d CSCts59907 softphone 3 When call forwarding is enabled, call history stores that as placed call CSCts59915 userinterface 3 Font Application menu - Underline doesn't show the check when selected CSCts59916 srst 3 Jabber client hear dead air while on SRST failover and call ends by far CSCts59939 meetings-integratn 4 Aries should return the meeting URL back to the initiator so it can be CSCts59943 login 4 App gets into state where it loses track of audio devices, and reverts CSCts59951 srst 3 Unable to Make/Receive call after re-homing to Callmanager from SRST CSCts59977 deskphone 4 itunes-music is paused and not resumed if a call is picked up on a shar CSCts61035 softphone 3 CTI-servitude:Cannot forward to voicemail from CUPC7.x CSCts62584 userinterface 3 Aries failed to notify when inviting a nonsupported group chat user. CSCts67155 contact-mgmt 4 Remove ' in the Invalid Characters message while editing a contact info CSCts67615 group-chat 4 Title is all messed up if group chat is initiated from Jabber to Adium CSCts67693 softphone 4 changing the network interface in mid-call results in lost audio CSCts67739 group-chat 4 User does not show up in the participant roster if he blocks usesr in t CSCts67743 person-mgmt 4 Fix layout of chat window CSCts67744 person-mgmt 4 fix layout and interaction of contact list CSCts67752 person-mgmt 4 ctrl+cmd+space fails to dismiss the new predictive search UI. CSCts67755 person-mgmt 4 Should show the contacts in the alphabetical order, same way as it show CSCts67756 person-mgmt 4 Message about users joining the group chat should not be shown on the t CSCts67761 person-mgmt 4 Reword the error to show exact problem when the some server settings en CSCts67762 person-mgmt 4 CUET logs containing the substring () are not displayed correctly CSCts67781 person-mgmt 4 Call diverted to VM, iCW still shows it as connected to the user CSCts67782 person-mgmt 4 If the user does not have a display name in the directory then it does CSCts67784 predictive-search 4 Predictive searches for two or more words should not query for uid/email CSCts67788 userinterface 4 some emoticons are not displayed correctly in IM chat between Aries and CSCts67790 localization 4 JPN: Adding new Group doen t work if once creating group with surrogate CSCts67791 localization 4 ALL-LANG: Jabber: Help: Meetings: Description is not consistent with GU CSCts67793 localization 4 JPN: Jabber: Dial With Cisco Jabber doesn t work on Mac Firefox. CSCts67801 person-mgmt 4 Shouldn t show any empty message when connect user invite aries user to CSCts67803 person-mgmt 4 Can t search out user by SSO ID in my testbed. CSCts67805 person-mgmt 4 When voicemail service is not connected-call forwarding should not show CSCts67807 person-mgmt 4 System dock doesn t display unread msgs when IM window is in the foregr CSCts67808 person-mgmt 4 Ringing outgoing call in integrated communication window disappears whe CSCts67811 person-mgmt 4 There is no friendly dialog if the user who has 2000 contacts wants add CSCts67825 person-mgmt 4 Link detection does not work on email or JIDs with some special charact CSCts67826 person-mgmt 5 Changing friendly name. CSCts67829 person-mgmt 4 Webex ball is messed up in meeting participant list when minimized CSCts67831 person-mgmt 4 When in groupchat if user goes outofoffice and comes back available, no CSCts67850 group-chat 4 JPN: Jabber: MBCS names are garbled in group chat title on CUPC. CSCts67854 directorysearch 4 Allow click-to-action on error messages in hub CSCts67857 call-control 4 DTMF signalling passing through media channel CSCts67861 call-control 4 There is no any protection if no vaue for Away status item CSCts67863 call-control 4 Cloud: Editing personal profile. if you do a delete operation at the be CSCts67864 call-control 4 Aries CFwd should not allow user to delete a number which is currently CSCts67865 call-control 4 ALL-LANG: Jabber: Help: There is a typo in Contacts: iautomatically CSCts67869 context-menus 4 Call is grayed out when highlight 2 Call history from the same user CSCts67874 voicemail 4 Remove cached transcription when voicemail gets deleted CSCts67883 predictive-search 4 Shouldn't search out the user by old first name. CSCts67884 integr-conv-window 4 When the conference bridge is down, it is good to provide some kind of CSCts67888 userinterface 4 No error message for adding a contact to the same group. CSCts67892 call-control 4 The data format don't display uniformly in consolidated recent tab. CSCts67894 call-control 4 The item Edit Contact Nickname should also be gray out after disconne CSCts67895 voicemail 4 Aries should not support GSM playback for Voicemail CSCts67898 voicemail 4 The Voicemail Icon (left hand navigation) in the Hub (Contacts Window) CSCts67899 call-control 4 ALL-LANG: Jabber: Help Shortcut for Dial selected text is wrong. CSCts67901 call-control 4 ALL-LANG: Jabber: Help: Meetings: Typo: on the the shared desktop CSCts67903 contact-mgmt 4 users will be removed from the contact list after some actions CSCts67906 group-chat 4 Fix date stamp in group chat invite CSCts67907 other 4 The End User License Aggreement dialog won t pop up as the top window w CSCts67909 voicemail 4 No Pilot Number on Voicemail Account preferences for Automatically conf CSCts67910 call-control 4 *Mandatory* Auto-Upgrade requires logout or quit to enforce CSCts67912 context-menus 4 Chat|SendFile|Edit Contact disabled for mult select of VM from same user CSCts67915 system 4 System should display the name of user for the missed event in system d CSCts67920 call-control 4 Should not see search results for group chat from directory..somethin CSCts67921 sso 4 SSO ID not shown in profile panel CSCts67924 call-control 4 Phone view did not go away when the parked call is retrieved on anothe CSCts67926 call-control 4 Secure voicemails on Unity are not marked as secure CSCts67928 call-control 5 Recents Tooltips are not available CSCts67929 contact-mgmt 4 Non JID contacts are getting added to Aries contact list without any pr CSCts67938 contact-mgmt 4 The error message isn t correct after send a message to a contact which CSCts67939 call-control 4 The underline shouldn t be dimmed when the focus isn t in the inbox of CSCts67941 call-control 4 Hit Delete on leftmost digit of the first phone number in Profile would CSCts67943 call-control 4 ALL-LANG: Jabber: Help Shortcut for Search from the main window is wro CSCts67944 other 4 itnues-music is not resumed if an incoming call is ignored or silence r CSCts67945 call-control 4 JPN: Jabber: Cannot detemine chars on Find People box via Kotoeri CSCts67947 login 4 No option to not save user credentials to keychain while login to proxy CSCts67948 call-control 4 Check for update fails after some time with an Update Error! An error CSCts67950 voicemail 4 Voicemail cell controls do not have labels or tooltips CSCts67952 predictive-search 4 The recent contact user should NOT display in Directory section. CSCts67954 other 4 Account-pref remained the same if user logout of cloud account and logi CSCts67955 call-control 4 App cannot be replaced even after quitting CSCts67957 login 4 Password restriction messages not shown in change password when user ha CSCts67958 call-control 4 when user logs in, it needs a long time to update status to in a meeti CSCts67960 call-control 4 Error is not descriptive if user cancels the certification verification CSCts67961 other 4 MoH heard when coming back from Mobile CSCts67962 call-control 4 Mouse clicks does not work if synergy application is running CSCts67964 sso 4 the size of sso login page the client window should match CSCts67967 call-control 4 Aries can t connect to Unity with SSL and port 443. CSCts67969 voicemail 4 Undelete voice message that is deleted from another client CSCts67970 context-menus 4 Inconsistent wording around deletion of groups in contact list CSCts67972 other 4 Asks to allow incoming connections even though the user has set up the CSCts67973 call-control 4 ALL-LANG: Jabber: Help: Voicemail: Permanently delete all messages is w CSCts67975 accessibility 4 Image in contact info could not be accessed via accessibility inspector CSCts67976 call-control 4 JPN: Jabber: Dial With Cisco Jabber doesn t work on Mac Word 2011. CSCts67977 login 4 No notification dialog for users whose password will expire in several CSCts67978 call-control 4 JPN: Surrogate pair characters are garbled in custom presence. CSCts67980 call-control 4 JPN: Jabber: Extension is displayed instead of Alerting Name. CSCts67981 presence 4 User can create more than 20 custom status messages for presence (on pr CSCts67985 other 4 Attendee receives a link of pasted emoticon from host and can not open CSCts67986 call-control 4 PRA s send report doesn t support Thunderbird CSCts67988 menus 4 Move Font menu under Edt menu CSCts67989 call-control 4 Chat window automatically switches to tab with a file transfer CSCts68055 softphone 4 IM: phone number with pause (comma) doesnt work CSCts68057 voicemail 4 Unable to find activeAccountIndex for account type: CSIVoicemailAccount CSCts68058 contact-mgmt 4 Add and Delete Profile Image would give incorrect image without closing CSCts68060 userinterface 4 User should not send html format content cpoy for input field on IM win CSCts68065 integrations 4 IM: missing clickable support for 4 digit internal dialing CSCts68073 other 4 Help back forward don t function correctly CSCts68075 system 4 Performance Optimization: It could take time to load up pizza guy profi CSCts68078 directorysearch 4 Sort LDAP phone numbers CSCts68081 voicemail 4 Multipart voicemails should be indicated by a separator line in the pla CSCts68087 context-menus 5 Calls tab|Get Info item should disable for VM with only phone info CSCts68088 context-menus 5 VM tab|Single select|Get Info should disable for VM with only phone info CSCts68089 context-menus 5 Calls tab|Add to Group group should disable for VM with only phone info. CSCts68091 context-menus 5 VM tab|Single select|Add to Group should disable for VM with only phone CSCts68092 softphone 5 Business Card: Show proper group chat information for group chat recent CSCts68100 softphone 5 hub's dock should come up at the right size and spacing should be fixed CSCts68101 softphone 5 apply overall visual design to hub CSCts68105 softphone 5 Emotions can t display correct when send the emotion between CiusIM and CSCts68117 softphone 5 Can't highlight a group with a click unless user do right click on it CSCts68118 context-menus 5 Need to be able to dynamically change the look of the escalation button CSCts68120 meetings-integratn 4 Type 1 :Invitee receives the mtg invitation as an invite as well as a CSCts68121 userinterface 5 We need to improve the UI of Account preference panel in a more elegant CSCts68123 userinterface 5 justify contact name left on tab CSCts68124 group-chat 5 Participant list should be displayed and grayed out in the group chat h CSCts68127 voicemail 5 fix layout and information hierarchy of voice message item in list CSCts68128 softphone 5 Change the Unknown Device error to be more clear to say the exact pro CSCts68129 integr-conv-window 5 It would be nice to show a combination: Microphone activity: Your audi CSCts68130 userinterface 5 Compute initial layout for Aries hub CSCts70071 person-mgmt 4 Park reversion:even after the call is resumed from the client, retrieve CSCts70072 person-mgmt 4 Error found in US4532: Group Chat (cloud) - escalating from 1:1 to grou CSCts70073 person-mgmt 4 Group can not be dragged and dropped onto People field on invite to cha CSCts70074 person-mgmt 4 Keypad is prepopulated with x-cisco-serviceui-cfwdall, if it is opened CSCts70075 person-mgmt 4 When CUPC7.x user status changes to idle , Aries shows as Available CSCts70079 person-mgmt 4 In Group chat, seen Remote Server Timeout CSCts70082 person-mgmt 4 Windows connect user shouldn t see AriesX user is typing when disable E CSCts70083 accessibility 4 Accessibility on AriesX Preferences CSCts70084 person-mgmt 4 Change the message Chat hisotry upto this point will not be available CSCts70086 person-mgmt 4 When invalid number is entered,client plays the extn cannot be reached, CSCts70087 person-mgmt 4 Phone type of the caller is not displayed on the toast window for an in CSCts70088 person-mgmt 4 wrong Roster info displayed in ICW when one conference participant drop CSCts70098 person-mgmt 4 When DP is offhook, ICW says calling CSCts70103 person-mgmt 4 In Group chat, chatting status for user when they type, Should be In a CSCts70104 person-mgmt 4 Should pop up tip message when user invites blackberry mobile IM user i CSCts70107 person-mgmt 4 Hub is not displaying any shared line info, when the shared line is in CSCts70114 person-mgmt 4 User cannot park a call if he initiated a conference call and stayed u CSCts70118 person-mgmt 4 Aries client menu is disable when guest joins DS on Mac 10.5 CSCts70121 person-mgmt 4 No Max length check for text boxes in login page CSCts70123 person-mgmt 4 Aries Memory Usage is too high CSCts70124 person-mgmt 4 [TA] User should not invite offline user. CSCts70129 person-mgmt 4 ICW-inline in Chat: Missing the Merge tooltip CSCts70130 person-mgmt 4 It s better to show one error message when user try to open a file whic CSCts70133 person-mgmt 4 callers display name is not displayed on the toast window for an incomi CSCts70134 person-mgmt 4 InterOp: IM - Presence - No status change when other party windows clie CSCts70135 person-mgmt 5 Typing indicator doesn t work ok in group chat. CSCts70138 person-mgmt 5 Group chat history window should not allow user to type anything in the CSCts70139 person-mgmt 5 Nick name is shown in search results when the contact with that nick na CSCts70140 person-mgmt 5 Need to present better error messages in accounts preferences CSCts70144 person-mgmt 5 The width of session tab doesn t match with the requirements of UI SPEC CSCts70294 policy 4 Blocked Contact can continue to send IM in group chat if I block by rig CSCts79651 other 4 Online help not displaying correctly in Chrome CSCtt51955 im-cloud 4 Incoming IMs not logged in recents with DND opt 2 in exceptional cases CSCtu27864 ucpresence 3 Cannot set custom DND when in Deskphone mode CSCtu40222 userinterface 4 Should not parse IP number as a dialable phone number in IM messages CSCtu42779 voicemail 5 Currently playing VM affected by any "skip back" button in list CSCtw56850 core 5 Caller ID on Jabber for MAC is not updated properly for transfers. CSCtx46531 person-mgmt 3 If a group name has changed, offline contacts are displayed CSCtx55921 im-cloud 3 Bottom line of the chat gets clipped CSCub06335 documentation 3 Require Field Missing from Jabber for MAC CSCub24261 call-control 3 Jabber for MAC Unregisters with CUCM after Several Minutes CSCuc06732 directorysearch 3 Jabber for MAC incorrectly translating "&" as HTML "&" CSCud90100 file-transfer 6 Need correct error msg for File transfers fail to transfer app bundle CSCue51207 file-transfer 3 J4M - file transfer button disabled if set to 'away' Closed caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.3
Review the following list before working with Cisco Jabber for Mac Release 8.6.3 in an on-premises deployment. These are known limitations that will not be fixed, and there is not always a workaround. Some features might not work as documented, and some features could be affected by recent changes to the product.
For more information about an individual limitation, including workarounds, click the associated link in the table to access the online record in Bug Toolkit for that defect. (For information about accessing Bug Toolkit, see Using the Bug Toolkit).
For information about open caveats, see Open caveats for Cisco Jabber for Mac and Open caveats for Cisco Jabber for Mac (on-premises deployment).
Identifier Component Severity Headline CSCtx98668 presence 4 Cloud user does not always see the CUP account presence, CUP user does not see cloud user's presence most of the time. CSCtx98688 im-cloud 4 Experiencing One-way IM between alpha CUP account and cisco.com WebEx Connect account. Release 8.6.5
This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.
Identifier Component Severity Headline CSCts59935 deskphone 3 Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone". CSCtu18990 deskphone 3 Presence reverted to Available in Deskphone mode. CSCtx35900 presence 3 At times, presence does not show on a call if user has active call on DP. CSCtx60248 login 3 Jabber does not reconnect after user reconnects to a network. CSCtx62828 system 3 Jabber does not automatically reconnect after the user reconnects to VPN. CSCtx62985 contact-mgmt 3 Can't add federated contact in CUP mode. CSCtx62991 context-menus 3 Add to Group menu doesn't show checkmark for contact. CSCtx75470 meetings-integratn 3 Cannot connect to meeting server. CSCtx98258 presence 3 DND/Away presence doesn't reset to Available after sign out /in. CSCtz68162 softphone 3 CUCM9.0: When in conference,participant list has duplicate name. CSCtz68298 contact-mgmt 3 Deleted contact still show up as in contact list in predictive search. CSCtz82098 softphone 3 Client becomes unresponsive if user does not close the call preservation view. CSCtz83985 startup-shutdown 3 Jabber fail to connect after resume from sleep in wireless network. CSCtz86464 softphone 3 Unknown Calling Number displayed when IMS conference. CSCtz97568 softphone 3 User tries to transfer a call to a user on IM phoneview and ICW displayed. Release 8.6.6
This section lists caveats that are closed for Cisco Jabber for Mac Release 8.6.6 and may have been open in previous releases.
Identifier Component Severity Headline CSCts25267 userinterface 4 JPN: CUP: Surrogate pair characters are garbled in custom presence CSCts59289 im-onprem 4 One Way IM for Federated Contact if Fed contact is not in CUP user cont CSCtu22196 im-onprem 5 IM window incorrectly handles tel: URLs CSCts62359 presence 3 CUP-Custom Available should be returned after idletime/activity resumes CSCts67724 person-mgmt 4 On-prem: Get Info action for call forwarding entries opens the add co CSCts67815 presence 6 on-prem: Flat gray presence ball is shown for contacts that are or cont CSCts67872 contact-mgmt 4 Federated Contact: Display the is typing indicator to the CUP user wh CSCts67886 presence 4 on-prem: Custom Available message should show custom message, on a cal CSCts67882 call-control 4 on-prem: Flat gray presence ball is shown for contacts that are still i CSCts67900 group-chat 4 Disable Start Group Chat for a pizza guy in a single selection CSCts70076 person-mgmt 4 CUP user cannot invite a cloud user to Group chat however no issue if t CSCtu07885 context-menus 4 In CUP, Unblock All not available if pizza guys in group CSCts67255 person-mgmt 4 CUP contact userid without domain are not editable after adding to conta CSCts67925 im-onprem 4 IM: some urls don t function as specified CSCts67971 call-control 4 on-prem: predictive search returns nothing or results from cache if use CSCts67993 predictive-search 4 Predictive search issue for on-prem - non-directory contact showing up CSCts59287 integr-conv-window 4 Phone type not shown correctly on participant roster (on prem) CSCts59338 system 4 Error message for on prem user is not clear when unable to connect to s CSCts63871 softphone 4 Cisco Jabber takes too much time to conect to CUCM (on prem) CSCts67745 person-mgmt 4 Pizza guy will show up in a group after the same group name is removed CSCts67789 person-mgmt 4 Empty (Gray Head) Profile Image for Pizza guy and federated contact won CSCub62138 directorysearch 3 LDAP not working in Mountain Lion 10.8 Caveats
How to use the Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
Before you begin
You can search for problems by using the Cisco Software Bug Toolkit. To access the Toolkit, you need these items:
Procedure
- To access the Bug Toolkit, go to http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs.
- Sign in with your Cisco.com user ID and password.
- Enter the ID number in the Search for Bug ID field, and click Go to look for information about a specific problem.
For more information about how to search for bugs, create saved searches, and create bug groups, click Help on the Bug Toolkit page.
Open caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.1
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.1 when deployed in an on-demand environment.
Identifier
Component
Severity
Headline
CSCts84074 proxy
2
Desktop sharing cannot be started via NTLM authentication proxy support.
CSCts59236 desktop-share
3
User cannot start desktop sharing by PAC file of Squid server support.
CSCts59240 file-transfer
3
File transfer consistently fails for a specific user.
CSCts59288 desktop-share
3
Desktop Sharing and File Transfer function are disabled when AES is enabled.
CSCts59334 startup-shutdown
3
Poor performance when loading a large contact list.
CSCts59335 system
3
Poor performance when adding a large directory group.
CSCts59346 voicemail
3
The configuration of VoiceMail in Cisco WebEx Connect Administration affects the Cisco Jabber client.
CSCts59381 sso
3
SSO logout won't go to the login page.
CSCts59916 srst
3
User hears dead air while on SRST failover and call ends.
CSCts67721 presence
3
Can't invite temporary user into group chat.
CSCts79651 documentation
3
Online help not displaying correctly in Chrome.
CSCts83159 presence
3
Presence sticks to DND if changed manually while sharing from WebEx meeting.
CSCts84055 logging
3
Client info in report (client type and version) not shown in WebEx Connect Administration.
CSCts67970 context-menus
4
Inconsistent wording around deletion of groups in contact list.
CSCts70073 person-mgmt
4
Group cannot be dragged and dropped onto People field on invite to chat.
CSCts70104 person-mgmt
4
Should pop up tip message when user invites blackberry mobile IM user.
CSCts83447 upgrade
6
Jabber client should pop up the optional upgrade.
CSCts84052 comm-history
6
User initiated events are not showing up in the IM transcript.
Release 8.6.2
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.2 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59236 desktop-share
3
User cannot start desktop sharing by PAC file of Squid server support.
CSCts59240 file-transfer
3
File transfer consistently fails for a specific user.
CSCts59288 desktop-share
3
Desktop Sharing and File Transfer function are disabled when AES is enabled.
CSCts59334 startup-shutdown
3
Poor performance when loading a large contact list.
CSCts59335 system
3
Poor performance when adding a large directory group.
CSCts59346 voicemail
3
The configuration of VoiceMail in Cisco WebEx Connect Administration affects the Cisco Jabber client.
CSCts59916 srst
3
Jabber for Mac users hear dead air while on SRST failover.
CSCts67721 presence
3
Can't invite temporary user into group chat.
CSCts79651 documentation
3
Online help not displaying correctly in Chrome.
CSCts84055 logging
3
Client info in report (client type and version) not shown in WebEx Connect Administration.
CSCtt42256 softphone
3
Shared line indicator is not dismissed after the call is ended on DP.
CSCtt96918 userinterface
3
Jabber for Mac plays sound for both sign on and sign off during sign on.
CSCtt97187 userinterface
3
Sound for Event Group Chat Message Sent is actually Chat Message Sent.
CSCtt97220 userinterface
3
File Transfer Complete sound doesn't take effect.
CSCtu00904 meetings-integratn
3
Multiple meetings launch when different versions of WebEx folders exist.
CSCtu01081 userinterface
3
Meeting Reminder sound not working and dock always bounces once.
CSCtu03688 userinterface
3
Growl 1.3 Events in Preference are grayed out. Install Growl is enabled.
CSCtu07404 presence
3
Manually changed presence when in a meeting is not preserved if display sleeps.
CSCtu08110 contact-mgmt
3
Contact card does not close upon user sign out from Jabber.
CSCtu21726 userinterface
3
No sounds playing for IM messages.
CSCtu21766 context-menus
3
Disable Join/Start button on meeting reminders if user is in a WebEx meeting.
CSCtu22637 presence
3
Presence does not change to Presenting when sharing in WebEx meeting.
CSCtu25342 presence
3
Custom away/DND status is not preserved when a call is dialed out.
CSCts67970 context-menus
4
Inconsistent wording around deletion of groups in contact list.
CSCts70073 person-mgmt
4
Group cannot be dragged and dropped onto People field on invite to chat.
CSCts70104 person-mgmt
4
Should pop up tip message when user invites blackberry mobile IM user.
CSCtt45293 presence
4
"In a WebEx meeting" persists when user edits custom presence while in a Webex meeting.
CSCts83477 upgrade
6
Jabber for Mac client should pop up the optional upgrade.
CSCts84052 comm-history
6
User initiated events are not showing up in the IM transcript.
Release 8.6.3
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.3 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59240 file-transfer
3
File transfer consistently fails for a specific user.
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59250 deskphone
3
Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client.
CSCts59251 deskphone
3
Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client.
CSCts59252 softphone
3
Hold reversion is not working.
CSCts59378 presence
3
Host's presence should change to Presenting when sharing desktop in a WebEx meeting.
CSCts59425 softphone
3
Client has to be reset (or cache emptied) to download updated dial rules.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores it as a placed call.
CSCts59935 deskphone
3
Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone".
CSCtu22637 presence
3
Presence does not change to "Presenting" automatically when user shares the desktop in a WebEx meeting.
CSCtu27864 presence
3
Cannot set custom DND when in Deskphone mode.
CSCtu31066 file-transfer
3
File transfer progress bar does not progress on the sender's side.
CSCtx35900 presence
3
At times, presence does not show on a call if user has active call on DP.
CSCtx40554 im-cloud
3
User image scaled incorrectly in chat window.
CSCtx46369 accessibility
3
Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over.
CSCtx46531 person-mgmt
3
If a group name has changed, offline contacts are displayed.
CSCtx49311 presence
3
"Status unavailable" showing for some directory contacts after network change.
CSCtx49437 contact-mgmt
3
Phone number is converted to scientific notation.
CSCtx55921 im-cloud
3
Bottom line of the chats get clipped.
CSCtx56234 presence
3
Presence does not change to any Auto-presence (system created presence such as "On a call" or "In a WebEx meeting") if in Manual-presence.
CSCtx60248 login
3
Jabber did not reconnect after user reconnected to the network.
CSCtx62828 system
3
Jabber did not reconnect after user reconnected to the VPN.
CSCtx62991 context-menus
3
Add to Group menu doesn't show checkmark for contact.
CSCtx66306 presence
3
When user joins a WebEx meeting, Jabber for Mac changes status to away instead of In a WebEx meeting.
CSCtx75418 contact-mgmt
3
No photos & contacts info populated via VPN/CVO connection.
CSCtx75470 meetings-integratn
3
Cannot connect to meeting server.
CSCtx77803 desktop-share
3
Cannot do desktop share with Jabber on Windows users.
CSCty33031 presence
3
"In a WebEx meeting" status message persists after user exits meeting.
CSCty33052 presence
3
User is in a WebEx meeting, but presence still showing 'Available'.
CSCtx77930 softphone
4
Preserve the exact number the user typed in the keypad so redial works.
CSCtx87556 presence
4
Cloud: Presence shows Available instead of In a WebEx meeting.
CSCty07623 presence
4
In a webex meeting presence sticks to Available for some network reconnections.
CSCty33072 presence
4
Two 'In a WebEx meeting' presence states listed (both are system-derived).
CSCty11690 presence
5
Call dropped on call park retrieve.
CSCty32989 p2p-audio
6
Call drop on BFCP-enabled CSF device on video escalation request .
Release 8.6.4
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.4 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59250 deskphone
3
Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client.
CSCts59251 deskphone
3
Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client.
CSCts59378 presence
3
Host's presence should change to Presenting when sharing desktop in a WebEx meeting.
CSCts59425 softphone
3
Client has to be reset (or cache emptied) to download updated dial rules.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores it as a placed call.
CSCts59935 deskphone
3
Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone".
CSCtu22637 presence
3
Presence does not change to "Presenting" automatically when user shares the desktop in a WebEx meeting.
CSCtu27864 presence
3
Cannot set custom DND when in Deskphone mode.
CSCtu31066 file-transfer
3
File transfer progress bar does not progress on the sender's side.
CSCtx35900 presence
3
At times, presence does not show on a call if user has active call on DP.
CSCtx40554 im-cloud
3
User image scaled incorrectly in chat window.
CSCtx46369 accessibility
3
Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over.
CSCtx46531 person-mgmt
3
If a group name has changed, offline contacts are displayed.
CSCtx49331 presence
3
"Status unavailable" showing for some directory contacts after network change.
CSCtx55921 im-cloud
3
Bottom line of the chats get clipped.
CSCtx56234 presence
3
Presence does not change to any Auto-presence (system created presence such as "On a call" or "In a WebEx meeting") if in Manual-presence.
CSCtx60248 login
3
Jabber did not reconnect after user reconnected to the network.
CSCtx62828 system
3
Jabber did not reconnect after user reconnected to the VPN.
CSCtx62991 context-menus
3
Add to Group menu doesn't show checkmark for contact.
CSCtx66306 presence
3
When user joins a WebEx meeting, Jabber for Mac changes status to away instead of In a WebEx meeting.
CSCtx75418 contact-mgmt
3
No photos & contacts info populated via VPN/CVO connection.
CSCtx75470 meetings-integratn
3
Cannot connect to meeting server.
CSCtx77803 desktop-share
3
Cannot do desktop share with Jabber on Windows users.
CSCty33031 presence
3
"In a WebEx meeting" status message persists after user exits meeting.
CSCty33052 presence
3
User is in a WebEx meeting, but presence still showing 'Available'.
CSCty49659 softphone
3
On the first attempt, when user clicks answer, call never connects.
CSCty49732 meetings-integratn
3
Meeting queue not synched, especially when a meeting gets rescheduled.
CSCty49913 meetings-integratn
3
Launching a WebEx meeting from a reminder fails for specific users.
CSCtz05489 presence
3
DND does not change to Available in DP mode if user change presence on DP.
CSCtz18558 softphone
3
AnyConnect: Jabber shows incoming DN as Conference for audio call.
CSCtz59867 softphone
3
When in meeting, user answers call, both ICW and phoneview displayed.
CSCtz68162 softphone
3
CUCM9.0: When in conference,participant list has duplicate name.
CSCtz68298 contact-mgmt
3
Deleted contact still shows up in contact list in predictive search.
CSCtz71234 softphone
3
During AnyConnect transition state, Incoming call DN is shown twice.
CSCtz76204 presence
3
Presence stuck in "On Call" after ending "Preserved Call".
CSCtz81738 presence
3
Presence was stuck at Away even when logged in to another machine.
CSCtz82087 softphone
3
When in active call CUCM goes down/up, phone services reconnect says limit.
CSCtz82098 softphone
3
Client becomes unresponsive if user does not close the call preservation view.
CSCtz83985 startup-shutdown
3
Jabber fails to connect after resume from sleep in wireless network.
CSCtz86464 softphone
3
Unknown Calling Number displayed when IMs conference.
CSCtz87145 other
3
Jabber for Mac system diagnostics failed to display CUCM failover status.
CSCtz95168 softphone
3
MR3 new GIPS engine: Noise level is little more compared to old GIPS.
CSCtz97568 softphone
3
User tries to transfer a call to a user on IM phoneview and ICW displayed.
CSCua19634 system
3
Jabber notification stays until popup window is closed.
CSCua23846 softphone
3
Placing a call from Jabber breaks wireless network connection completely.
CSCtx77930 softphone
4
Preserve the exact number the user typed in the keypad so redial works.
CSCtx87556 presence
4
Cloud: Presence shows Available instead of In a WebEx meeting.
CSCty33072 presence
4
Two 'In a WebEx meeting' presence states listed (both are system-derived).
CSCtz38086 voicemail
4
Phone window displays pilot number instead of VoiceMail.
CSCtz51109 softphone
4
Phone UI with "Call Preservation" stays forever unless manually closed
CSCtz51590 softphone
4
System Diagnostics shows CallManager connected even though not connected.
CSCtz70806 ucpresence
4
Jabber crash after decline file transfer invite when in DND and option 2.
CSCtz76487 userinterface
4
User's image scaled incorrectly in meeting tab.
CSCtz78642 meetings-intgratn
4
Meeting Tab show more meetings than in cisco.webex.com.
CSCua08301 softphone
4
History: Park number is stored along with extension after call is retrieved.
CSCua23654 configuration
4
When Chat theme is changed, the preview text is lost on OS X Lion.
CSCty11690 presence
5
Call dropped on call park retrieve.
CSCty32989 p2p-audio
6
Call drop on BFCP-enabled CSF device on video escalation request.
CSCua10622 contact-mgmt
6
Inactive accounts show up in the Directory category when searched.
Release 8.6.5
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.5 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCub02154 core
3
Cisco IT Version of Mac Jabber Client 8.6.4 Crashed
CSCuc04793 ucpreference
3
Desktop share invite send even user set to DND and option 2.
CSCuc04535 system
3
Core foundation crash - Crash coming out of sleep.
CSCuc04511 audio
3
Audio/HAL crash - Unexpected crash of Jabber.
CSCub92772 federation
3
Fed Contact presence is status unavailable after user delete fed contact.
CSCua28663 softphone
4
DTMF tones not being played for FAC/CMC.
CSCub24261 call-control
3
Jabber for MAC Unregisters with CUCM after Several Minutes.
CSCub93192 ucpreference
3
Chat Theme in Preference Preview not working when chat window is open.
CSCub91084 setup-assistant
3
Password remember even remember password checkbox uncheck in setup assit.
CSCub77722 deskphone
3
Jabber crashes on updating EX90.
CSCub56923 userinterface
3
Audio call using iLBC codec was modifed to G.729.
CSCub56561 softphone
3
Music does not go on Hold when call is resumed after hold.
CSCub43772 integr-conv-window
3
Retina:Tooltip for "Actions" icon in ICW disappears too soon.
CSCuc06954 comp
3
Extreme slowness with desktop share happens with limited bandwidth.
Release 8.6.6
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.6 when deployed in an on-demand environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCuc11663 im-cloud 4 IM: IP addresses are being parsed and treated as phone numbers CSCuc89738 im-cloud 3 No Incoming IM if in DND and option 2 and viewing presentation in webex CSCuc91967 im-cloud 3 No Incoming IM if in DND and option 2 and viewing presentation in webex CSCue48972 im-cloud 3 Failed to register global hot key CSCue69908 im-cloud 3 Cannot send IM due to Insufficient memory for NSImage Open caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.1
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.1 when deployed in an on-premises environment.
Identifier
Component
Severity
Headline
CSCts59238 contact-mgmt
3
Privacy preferences: Policies: Changing the contact list request options to block requests actually blocks the contact.
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59383 presence
3
No consistency between the behavior of DND option 2 incoming IMs when the IM window is already open.
CSCts59384 presence
3
Getting invitations for meetings as well as file transfer when the user is in DND status with option 2.
CSCts59426 login
3
Jabber client is not automatically logged out when CUPC connects.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores it as a placed call.
CSCts59910 predictive-search
3
Predictive search results can't find contact - found in CUPC 7.
CSCts59916 srst
3
Jabber user hears dead air while on SRST failover.
CSCts59947 context-menus
3
Add to Group/Group name is grayed out if user adds a contact to a different group, moves to a different group and removes the contact.
CSCts79651 documentation
3
Online help not displaying correctly in Chrome.
CSCts67740 person-mgmt
4
There should not be any presence ball and status displayed for third party IM contacts.
CSCts67742 person-mgmt
4
Application View Menu shortcuts are not working properly.
CSCts67886 presence
4
Custom Available message should show "custom message, on a call" when the user is in a call.
CSCts67970 context-menus
4
Inconsistent wording around deletion of groups in contact list.
CSCts70076 person-mgmt
4
CUP user cannot invite a cloud user to Group chat; however, a cloud user can invite a CUP user.
CSCts84068 userinterface
6
Inconsistent behavior in UI regarding clickable email address and phone
CSCts84071 meetings-integration
6
Failure to log in to WebEx site for type II MeetingPlace 7.0 configuration
Release 8.6.2
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.2 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59384 presence
3
Getting invitations for meetings as well as file transfer when the user is in DND status with option 2.
CSCts59426 login
3
Jabber client is not automatically logged out when CUPC connects.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores that as a placed call.
CSCts59916 srst
3
Jabber user hears dead air while on SRST failover.
CSCts59920 contact-mgmt
3
Contact is not checked and group name not grayed out in Add To Group.
CSCts59947 context-menus
3
Add to Group/Group name is grayed out if user adds a contact to a different group, moves to a different group and removes the contact.
CSCts79651 documentation
3
Online help not displaying correctly in Chrome.
CSCtt15798 upgrade
3
Super Admin download link is used even though custom rule is set.
CSCts67886 presence
4
Custom Available message should show "custom message, on a call" when the user is in a call.
CSCts67970 context-menus
4
Inconsistent wording around deletion of groups in contact list.
CSCts70076 person-mgmt
4
CUP user cannot invite a cloud user to Group chat; however, a cloud user can invite a CUP user.
CSCts84071 meetings-integration
6
Failure to log in to WebEx site for type II MeetingPlace 7.0 configuration.
Release 8.6.3
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.3 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59250 deskphone
3
Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up.
CSCts59251 deskphone
3
Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up.
CSCts59252 softphone
3
Hold reversion is not working.
CSCts59425 softphone
3
Client has to be reset (or cache emptied) to download updated dial rules.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores that as placed call.
CSCts59935 deskphone
3
Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone".
CSCtu18990 deskphone
3
Presence reverted to Available in Deskphone mode.
CSCtu27864 ucpresence
3
Cannot set custom DND when in Deskphone mode.
CSCtx35900 presence
3
At times, presence does not show on a call if user has active call on DP.
CSCtx46369 accessibility
3
Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over.
CSCtx46531 person-mgmt
3
If a group name has changed, offline contacts are displayed.
CSCtx49437 contact-mgmt
3
Phone number is converted to scientific notation.
CSCtx60248 login
3
Jabber does not reconnect after user reconnects to a network.
CSCtx62828 system
3
Jabber does not automatically reconnect after the user reconnects to VPN.
CSCtx62985 contact-mgmt
3
Can't add federated contact in CUP mode.
CSCtx62991 context-menus
3
Add to Group menu doesn't show checkmark for contact.
CSCtx75470 meetings-integratn
3
Cannot connect to meeting server.
CSCtx98258 presence
3
DND/Away presence doesn't reset to Available after sign out /in.
CSCtx59286 meetings-integratn
4
Cannot connect successfully to a type 2 mtg server (WebEx) without selecting SSL.
CSCtu10918 presence
4
Presence status does not go back to Available after this sequence - idle/screensaver/sleep/resume or idle/sleep/resume.
CSCtx77930 softphone
4
Preserve the exact number the user typed in the keypad so redial works.
CSCtx83842 voicemail
4
Undeleting one voicemail from trash also deletes all other VMs.
CSCtx92898 contact-mgmt
4
Newly added federated contact does not show until user logs out and back in to Jabber.
CSCty32989 p2p-audio
6
Call drop on BFCP-enabled CSF device on video escalation request .
Release 8.6.4
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.4 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCts59247 softphone
3
Forwarding calls to Voicemail or Mobile does not work and ICW is displayed.
CSCts59250 deskphone
3
Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up.
CSCts59251 deskphone
3
Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up.
CSCts59425 softphone
3
Client has to be reset (or cache emptied) to download updated dial rules.
CSCts59907 softphone
3
When call forwarding is enabled, call history stores that as placed call.
CSCts59935 deskphone
3
Deskphones of previously logged in users are displayed until the user selects "Send audio through Desk phone".
CSCtu18990 deskphone
3
Presence reverted to Available in Deskphone mode.
CSCtu27864 ucpresence
3
Cannot set custom DND when in Deskphone mode.
CSCtx35900 presence
3
At times, presence does not show on a call if user has active call on DP.
CSCtx46369 accessibility
3
Search results for Predictive Search is presented in a menu flyout and is not accessible to Voice Over.
CSCtx46531 person-mgmt
3
If a group name has changed, offline contacts are displayed.
CSCtx60248 login
3
Jabber does not reconnect after user reconnects to a network.
CSCtx62828 system
3
Jabber does not automatically reconnect after the user reconnects to VPN.
CSCtx62985 contact-mgmt
3
Can't add federated contact in CUP mode.
CSCtx62991 context-menus
3
Add to Group menu doesn't show checkmark for contact.
CSCtx75470 meetings-integratn
3
Cannot connect to meeting server.
CSCtx98258 presence
3
DND/Away presence doesn't reset to Available after sign out /in.
CSCty49659 softphone
3
On the first attempt, when I click answer, call never connects.
CSCty88888 contact-mgmt
3
Cannot copy or delete or edit contact .
CSCtz05489 presence
3
DND not change to Available in DP mode if user change presence on DP.
CSCtz18558 softphone
3
AnyConnect: Jabber shows incoming DN as Conference for audio call.
CSCtz50685 contact-mgmt
3
Federated contact display name and info is gone after quit and log in.
CSCtz59867 softphone
3
When in mtg, user answers call, both ICW and phoneview displayed.
CSCtz68162 softphone
3
CUCM9.0: When in conference,participant list has duplicate name.
CSCtz68298 contact-mgmt
3
Deleted contact still show up as in contact list in predictive search.
CSCtz71234 softphone
3
During AnyConnect transition state, incoming call DN is shown twice.
CSCtz76204 presence
3
Presence Stuck in "On Call" after Ending "Preserved Call".
CSCtz81738 presence
3
Presence was stuck at Away even when logged in to another machine.
CSCtz82087 softphone
3
When in active call CUCM goes down/up phone services reconnect says limit.
CSCtz82098 softphone
3
Client becomes unresponsive if user does not close the call preservation view.
CSCtz83985 startup-shutdown
3
Jabber fail to connect after resume from sleep in wireless network.
CSCtz86464 softphone
3
Unknown Calling Number displayed when IMS conference.
CSCtz87145 other
3
Aries system diagnostics failed to display CUCM failover status.
CSCtz95168 softphone
3
MR3 new GIPS engine: Noise level is little more compared to old GIPS.
CSCtz97568 softphone
3
User tries to transfer a call to a user on IM phoneview and ICW displayed.
CSCua19634 system
3
Jabber notification stay until popup window is closed.
CSCua23846 softphone
3
Place a call from Jabber breaks wireless network connection completely.
CSCts59286 meetings-integratn
4
Cannot connect successfully to a type 2 mtg server (WebEx) without selecting SSL.
CSCtu10918 presence
4
Presence status does not go back to Available after this sequence - idle/screensaver/sleep/resume or idle/sleep/resume.
CSCtx77930 softphone
4
Preserve the exact number the user typed in the keypad so redial works.
CSCtx83842 voicemail
4
Undeleting one voicemail from trash also deletes all other VMs.
CSCtx92898 contact-mgmt
4
Newly added federated contact does not show until user logs out and back in to Jabber.
CSCtz38086 voicemail
4
Phone window displays pilot number instead of VoiceMail.
CSCtz51109 softphone
4
Phone UI with Call Preservation stays forever unless manually closed.
CSCtz51590 softphone
4
System Diagnostics shows CallManager connected even though not connected.
CSCtz70806 ucpresence
4
Jabber crash after decline file transfer invite when in DND and option 2.
CSCua08301 softphone
4
History: Park number is stored along with extension after callretrieved.
CSCua20987 login
4
No warning message for nonexistent CUP server. Jabber stuck on log in.
CSCua21068 login
4
User can log in to Jabber using anything as server.
CSCua23654 configuration
4
When Chat theme is changed, the preview text is lost in Lion machine.
CSCty32989 p2p-audio
6
Call drop on BFCP-enabled CSF device on video escalation request.
CSCua10622 contact-mgmt
6
Inactive accounts show up in the Directory category during search.
Release 8.6.5
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.5 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier
Component
Severity
Headline
CSCua73991 contact-mgmt
4
Cannot revert contacts display name to LDAP default (on prem)
CSCub06335 documentation
3
Require Field Missing from Jabber for MAC.
CSCua38748 contact-mgmt
4
It is possible to add two exactly the same non-IM contacts.
CSCua68133 mp-integration
6
Error message is popped when user has a MP Type II integration..
CSCua73991 contact-mgmt
4
Cannot revert contacts display name to LDAP default (on prem).
CSCub93217 presence
3
CUP mode: When on active call, presence stays in custom available.
CSCub91074 contact-mgmt
3
Fed contact presence status unavailable if fed contact deny sub request.
CSCub68854 system
2
10.8-Password fields are empty in account preference for phone and mtgs.
CSCub62138 directorysearch
3
LDAP not working in Mountain Lion 10.8.
CSCua28663 softphone
4
DTMF tones not being played for FAC/CMC.
CSCub24261 call-control
3
Jabber for MAC Unregisters with CUCM after Several Minutes.
CSCub93192 ucpreference
3
Chat Theme in Preference Preview not working when chat window is open
CSCub91084 setup-assistant
3
Password remember even remember password checkbox uncheck in setup assit.
CSCub77722 deskphone
3
Jabber crashes on updating EX90.
CSCub56923 userinterface
3
Audio call using iLBC codec was modifed to G.729
CSCub56561 softphone
3
Music does not go on Hold when call is resumed after hold.
CSCub43772 integr-conv-window
3
Retina:Tooltip for "Actions" icon in ICW disappears too soon
Release 8.6.6
The caveats in this table describe possible unexpected behavior in Cisco Jabber for Mac Release 8.6.6 when deployed in an on-premises environment. These caveats may also be open in previous releases.
Identifier Component Severity Headline CSCuc16472 presence 5 (on prem)Jabber cannot have available presence state: 'I'm Available' CSCud30280 login 3 First login to webex always failed in CUP mode CSCuf28559 contact-mgmt 3 Block People I Deny doesn't block the contact in block list CSCuc32933 contact-mgmt 3 Edited profile info show for previous user when log in to same machine Unreproducible Caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.5
This section lists caveats that are unreproducible for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.
Identifier Component Severity Headline CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59250 deskphone 3 Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client. CSCts59251 deskphone 3 Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client. CSCty49659 softphone 3 On the first attempt, when user clicks answer, call never connects. CSCtz59867 softphone 3 When in meeting, user answers call, both ICW and phoneview displayed. CSCua23846 softphone 3 Placing a call from Jabber breaks wireless network connection completely. CSCua08301 softphone 4 History: Park number is stored along with extension after call is retrieved. Unreproducible Caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.5
This section lists caveats that are unreproducible for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.
Identifier Component Severity Headline CSCts59247 softphone 3 Forwarding calls to Voicemail or Mobile does not work and ICW is displayed. CSCts59250 deskphone 3 Desk Phone mode: FAC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up. CSCts59251 deskphone 3 Desk Phone mode: CMC code entered from Jabber (from phone view) is not processed by the client, thus the call is not set up. CSCty49659 softphone 3 On the first attempt, when I click answer, call never connects. CSCtz50685 contact-mgmt 3 Federated contact display name and info is gone after quit and log in. CSCtz59867 softphone 3 When in mtg, user answers call, both ICW and phoneview displayed. CSCua23846 softphone 3 Place a call from Jabber breaks wireless network connection completely. CSCua08301 softphone 4 History: Park number is stored along with extension after callretrieved. Resolved caveats for Cisco Jabber for Mac (on-demand deployment)
Release 8.6.2
This section lists caveats that are resolved in Cisco Jabber for Mac Release 8.6.2 and may have been open in previous releases.
Identifier Component Severity Headline CSCtt94042 core 2 Crash on cache timer trigger. CSCts59241 presence 3 Presence stuck in Away state after Idle followed by sleep/resume. CSCts59243 presence 3 Presence and other user presence change to DND automatically. CSCts59309 login 3 Shouldn't pop up an optional upgrade dialog before setting time. CSCts59365 presence 3 Guest presence does not change to Presenting when the host stops. CSCts59378 presence 3 Host’s presence should change to Presenting when sharing desktop. CSCts59381 sso 3 SSO logout won't go to login page. CSCts59383 presence 3 No consistency between the behavior of DND option to incoming IMs when the IM window is already open. CSCts59398 presence 3 Self Presence PIP disappears for some time. CSCts59399 security 3 It should only show two restrictions in change password dialog like C7. CSCts59410 presence 3 Presence pop-up list has Presenting auto status message. CSCts59938 call-control 3 Phone window shows wrong user (participant) in conference call. CSCts59949 person-mgmt 3 Not getting reliable contact resolution. CSCts72751 softphone 3 Shows "conference" as a participant in conferencing, SP mode issue. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. CSCtt15297 presence 3 Presence status remains Away instead of Available after sleep/resume. CSCtt27099 presence 3 Presence stuck to "In a WebEx meeting" after a meeting has ended. CSCtt45324 presence 3 Presence PIP is not consistent across Hub, Dock and Menu. CSCts67723 person-mgmt 4 Cont. Menus: Part. List: Mult. Selection: Block/Unblock MI is missing. CSCts67734 person-mgmt 4 During a move the contact is moved from a wrong group to a target group. CSCts67742 person-mgmt 4 Application View Menu shortcuts are not working properly. CSCts67768 person-mgmt 4 Predictive Search: Returning results from directory with 1 letter. CSCts67783 predictive-search 4 Search criteria not cleared after user is selected from search results. CSCts67891 context-menus 4 Call context menu inconsistent for each user. CSCts67934 menus 4 Application’s View Menu showing incorrect menu items in certain configurations. CSCts67940 contact-mgmt 4 Inconsistent contact list person resolution. CSCts68072 softphone 4 Spotlight menus can go off the screen. CSCts68077 softphone 4 Presence refactoring to bottleneck calls to obtain presence. CSCts70111 menus 4 View menu mappings incorrect. CSCts68084 context-menus 5 VM tab Single select Edit should be disabled for VM with only phone info. CSCts68090 context-menus 5 Calls tab|Single select|Edit should disable for VM with only phone info. Release 8.6.3
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.
Identifier Component Severity Headline CSCts59916 srst 3 Jabber user hears dead air while on SRST failover. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. CSCts84055 logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCtt96918 userinterface 3 Jabber for Mac plays sound for both sign on and sign off during sign on. CSCtt97187 userinterface 3 Sound for Event Group Chat Message Sent is actually Chat Message Sent. CSCtt97220 userinterface 3 File Transfer Complete sound doesn’t take effect. CSCtu01081 userinterface 3 Meeting Reminder sound not working and dock always bounces once. CSCtu03688 userinterface 3 Growl 1.3 Events in Preference are grayed out. Install Growl is enabled. CSCtu07404 presence 3 Manually changed presence when in a meeting is not preserved if display sleeps. CSCtu08110 contact-mgmt 3 Contact card does not close upon user sign out from Jabber. CSCtu21726 userinterface 3 No sounds playing for IM messages. CSCtu25342 presence 3 Custom away/DND status is not preserved when a call is dialed out. CSCtw44595 configuration 3 Jabber for Mac tries to tftp download non-existent CSF device. CSCts83477 upgrade 6 Jabber client should pop up the optional upgrade. Release 8.6.4
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.4 and may have been open in previous releases.
Identifier Component Severity Headline CSCtz62604 softphone 2 CTI servitude:Jabber crashes if a conference is intiated from CUPC. CSCts59281 file-transfer 3 File transfer complete, but the app/UI still thinks it is in-progress. CSCts59941 desktop-share 3 Terrible screen artifacts on 10.7. CSCtt42256 softphone 3 Shared line indicator is not dismissed after the call is ended on DP. CSCtx40554 im-cloud 3 User's image scaled incorrectly in chat window. CSCtx87678 meetings-integratn 3 Jabber meetings tab shows incorrect meeting start time for IST timezone. CSCty01660 meetings-integratn 3 10.7.3 meeting invite is not sent to the remote users. CSCty55384 deskphone 3 Single number reach-incoming toast is not dismissed if answered on mobile. CSCty95340 other 3 Jabber for Mac not failing over to secondary CUCM server. CSCtz18094 userinterface 3 Group chat invitation text is clipped. CSCtz27165 person-mgmt 3 Crash in csf::URLAddress. CSCtz42252 meetings-integratn 3 Not able to start meeting from Cisco Jabber-Meeting Server Disconnected. CSCtz42298 meetings-integratn 3 Should be able to join WebEx meeting even if Meeting/WebEx account is offline. CSCtz54181 comm-history 3 Call history: Display name says"fake-display" for calls from meetingplace. CSCtz59620 softphone 3 CMC: If an invalid number is dialed access code is displayed in clear text. CSCtz59820 deskphone 3 Deskphone mode doesn't work after leaving computer awake overnight. CSCtz65498 softphone 3 VPN: Cannot connect to Phone services. CSCtz68282 system 3 Jabber crashes after adding a contact in the same company to blocked list. CSCtz79219 softphone 3 Phone services cannot connect if both wired/wireless connected. CSCua17395 softphone 3 Send to mobile does not work on Jabber. CSCua21869 softphone 3 Softphone service should re-register as soon as network interface changes. CSCtz64064 core 4 Cisco Jabber for Mac should allow for a "space" in UID. Release 8.6.5
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.
Identifier Component Severity Headline CSCtx40554 im-cloud 3 User image scaled incorrectly in chat window. CSCty11690 presence 5 Call dropped on call park retrieve. Release 8.6.6
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.6 and may have been open in previous releases.
Identifier Component Severity Headline CSCub25263 login 3 Jabber for Mac keep prompting for 'use your confidential information' CSCub41423 core 3 Accounts not populated for vm and softphone in webex cloud CSCub51664 group-chat 3 10.8-In the group chat window the icon says"@" instead of the conf icon CSCub54748 userinterface 2 10.8 Secured CSF devices cannot connect CSCub77603 softphone 2 Phone service cannot connect CSCuc07422 other 4 jabber PRT log not attached if mail settings don't point to outlook CSCuc17299 documentation 5 Chrome has "undefined" where Contents headline should be CSCuc23190 sso 3 SSO auth with 'remember my password' causes a login loop CSCuc29720 core 3 Crash in -[ARXInstantMessageEntryView setTypingAttributes:] CSCuc54092 other 3 CPU usage spikes to 100% during normal operations CSCuc83777 core 3 Jabber for Mac crashes using auto-configured proxy CSCud00886 core 4 Jabber for MAC 8.6.5 - Empty Cache does not work due to permissions. CSCud29554 presence 3 CUPC users are disconnected when user logs in using JabberMac CSCue60254 meetings-integratn 3 Launch meeting failed - webex version not supported CSCuf38411 softphone 3 In Retina display sys, volume slider in phone view is detached Resolved caveats for Cisco Jabber for Mac (on-premises deployment)
Release 8.6.2
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.2 and may have been open in previous releases.
Identifier
Component Severity Headline meetings-integratn 2 Cannot join type 2 ad-hoc meetings. contact-mgmt 3 Privacy preferences: Policies: Changing the contact list request options to block requests actually blocks the contact. presence 3 Status changes back and forth. context-menus 3 Personal contact is not removed from old group after a move to new one. login 3 Proper error message is not displayed when connection to CUP server fails. presence 3 No consistency between the behavior of DND option 2 incoming IMs when the IM window is already open. presence 3 Presence does not stick to the status manually set by user previously. presence 3 Presence reverted to Available after sleep/resume. presence 3 System derived Away should not take precedence over the custom. contact-mgmt 3 Moving personal contacts - can’t move and then move back without relaunching. call-control 3 Phone window shows wrong user (participant) in conference call. person-mgmt 3 Not getting reliable person resolution. im-onprem 3 One way group chat if enabled blocks requests for people outside user organization. softphone 3 Shows "conference" as a participant in conferencing, SP mode issue. presence 3 Sticky presence in some scenarios. configuration 3 Voicemail and MeetingPlace passwords may not update when syncing. presence 3 Presence ball is red with away status if screen saver starts. presence 3 When user locks the screen, presence says away but the ball is red. presence 3 Cannot change back to available after custom available is set. person-mgmt 4 Cont. Menus: Part. List: Mult. Selection: Block/Unblock MI is missing. person-mgmt 4 During a move the contact is moved from a wrong group to a target group. person-mgmt 4 There should not be any presence ball and status displayed for third party IM contacts. person-mgmt 4 Application View Menu shortcuts are not working properly. person-mgmt 4 Predictive Search: Returning results from directory with 1 letter. predictive-search 4 Search criteria not cleared after user is selected from search results. context-menus 4 Call context menu inconsistent for each user. menus 4 Application’s View Menu showing incorrect menu items in certain configurations. contact-mgmt 4 Inconsistent contact list person resolution. softphone 4 Spotlight menus can go off the screen. softphone 4 Presence refactoring to bottleneck calls to obtain presence for a person. menus 4 View menu mappings incorrect. context-menus 5 VM tab Single select Edit should be disabled for VM with only phone info. context-menus 5 Calls tab|Single select|Edit should disabled for VM with only phone info. Release 8.6.3
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.3 and may have been open in previous releases.
Identifier
Component Severity Headline srst 3 Jabber user hears dead air while on SRST failover. CSCts83159 presence 3 Presence sticks to DND if changed manually while sharing from WebEx meeting. logging 3 Client info in report (client type and version) not shown in WebEx Connect Administration. CSCtw44595 configuration 3 Jabber for Mac tries to tftp download non-existent CSF device. CSCtw47559 system 3 LDAP server fails to respond to a connection test query. CSCtw47854 system 3 Jabber for Mac unable to contact the LDAP server on login. CSCty04666 configuration 3 User-level LDAP configuration overrides admin LDAP profile configuration. person-mgmt 4 There should not be any presence ball and status displayed for third party IM contacts. person-mgmt 4 Application View Menu shortcuts are not working properly. CSCts83477 upgrade 6 Jabber client should pop up the optional upgrade. userinterface 6 Inconsistent behavior in UI regarding clickable email address and phone. Release 8.6.4
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.4 and may have been open in previous releases.
Identifier Component Severity Headline CSCtz62604 softphone 2 CTI servitude: Jabber crashes if a conference is intiated from CUPC. CSCts59281 file-transfer 3 File transfer complete, but the app/UI still thinks it is in progress. CSCtt42256 softphone 3 Shared line indicator is not dismissed after the call is ended on DP. CSCtx40554 im-cloud 3 User's image scaled incorrectly in chat window. CSCtx87678 meetings-integratn 3 Jabber meetings tab shows incorrect meeting start time for IST time zone. CSCty01660 meetings-integratn 3 10.7.3 meeting invite is not sent to the remote users. CSCty46923 presence 3 Unable to failover when CUP Publisher is shut down. CSCty49913 meetings-integratn 3 Launching a WebEx meeting from a reminder fails for specific users. CSCty55384 deskphone 3 Single number reach-incoming toast is not dismissed if answered on mobile. CSCty95340 other 3 Jabber for Mac not failing over to secondary CUCM server. CSCtz18094 userinterface 3 Group chat invitation text is clipped. CSCtz25679 contact-mgmt 3 Jabber for Mac 8.6.3 - phone and email not displayed for contacts. CSCtz27165 person-mgmt 3 Crash in csf::URLAddress. CSCtz42252 meetings-integratn 3 Not able to start meeting from Cisco Jabber-Meeting Server Disconnected. CSCtz42298 meetings-integratn 3 Should be able to join WebEx meeting even if Meeting/WebEx account is offline. CSCtz54181 comm-history 3 Call history: Display name says "fake-display" for calls from meetingplace. CSCtz59620 softphone 3 CMC: If an invalid number is dialed access code is displayed in clear text. CSCtz59820 deskphone 3 Deskphone mode doesn't work after leaving computer awake overnight. CSCtz65231 ucpreference 3 On-prem: CUP login password is stored in clear text. CSCtz65498 softphone 3 VPN: Cannot connect to Phone services. CSCtz79219 softphone 3 Phone services cannot connect if both wired/wireless connected. CSCua17395 softphone 3 Send to mobile does not work on Jabber. CSCua21869 softphone 3 Softphone service should re-register as soon as network interface change. CSCtz64064 core 4 Cisco Jabber for Mac should allow for a "space" in UID. CSCtz87673 documentation 4 Additional port information for Cisco Jabber for Mac Installation Guide. Release 8.6.5
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.5 and may have been open in previous releases.
Identifier Component Severity Headline CSCtz77749 deskphone 3 for Mac crashes when controlling Desk phone + sidecars attached. CSCua73951 security 3 LDAP password shown in clear text in console logs. Release 8.6.6
This section lists caveats that are resolved for Cisco Jabber for Mac Release 8.6.6 and may have been open in previous releases.
Identifier Component Severity Headline CSCud14159 webcollaboration 3 Unable to connect to WebEx upon startup Troubleshooting
Problem You are unable to select "Dial With Cisco Jabber" in the options menu after highlighting a phone number in an application.Solution 1. Open System Preferences and select Keyboard. 2. Select the Keyboard Shortcuts tab. 3. Select Services on the left side. 4. Expand the Text list on the right side and check the box beside "Dial with Cisco Jabber". 5. Close System Preferences. You may need to relaunch Jabber for changes to take effect.
