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Introduction
Cisco Jabber for iPhone provides users with VoIP calling, visual voicemail, and access to the corporate directory from an iOS device.
Cisco Jabber is distinct from the Cisco Mobile application that runs in conjunction with a Cisco Unified Mobility Advantage server.
NoteThe voice quality of calls varies depending on the Wi-Fi or mobile data network connection. Cisco Technical Assistance Center (TAC) cannot troubleshoot voice quality when you use mobile data networks or noncorporate Wi-Fi networks to connect Cisco Jabber with Cisco AnyConnect Secure Mobility Client.
Cisco Jabber for iPhone allows you to:
- Set up a secondary, or backup TFTP server in the automatic setup link.
- Place and receive VoIP calls from a corporate phone number through Cisco Unified Communications Manager (Unified CM) using your mobile device while Cisco Jabber is running and connected to the network
- Receive calls at the standard mobile phone number when Cisco Jabber is not running or not connected to the corporate network
- Have multiple VoIP calls (call waiting, add new call, swap between active calls)
- Use many of the standard in-call features that Unified CM provides, including hold, transfer, and conference
- Connect automatically to the VPN if the corporate Wi-Fi network is not directly available
- Transfer an active Cisco Jabber VoIP call from your device to your desk phone and vice versa
- Transfer an active Cisco Jabber VoIP call to your mobile network
- Dial numbers by raising the iPhone to your ear and speaking the name of the person to call
- Search the corporate directory
- Access voicemail through a visual list
- Have Cisco Jabber run the application in the background, automatically register to Unified CM when available, and remain ready to receive calls to your work phone number
- Transfer services from the Unified CM to another Unified CM or a router with Cisco Unified Survivable Remote Site Telephony (SRST)
- Open an IM session with Cisco Jabber contacts when you use Cisco Jabber for iPhone in conjunction with the Cisco Jabber IM for iPhone application
- Use a Bluetooth headset on supported iPhone devices
Related Documents
The following documentation includes information related to Cisco Jabber:
- Cisco Jabber documentation for users is available from http://www.cisco.com/en/US/products/ps11596/products_user_guide_list.html.
- Technical information specific to this product is available in the Solutions Reference Network Design (SRND), available from the Unified CM design guides list.
- Unified CM documentation for administrators is available from the Unified CM documentation home page.
Required Files
You need the following files to set up and use Cisco Jabber. You can collect them all now or obtain them when you are ready to use them.
Table 1 Required Files for Cisco Unified Communications Manager Release 8.5 and Earlier File
To Obtain This File, See
Cisco Options Package (COP) file required to make Application Dial Rules available to Cisco Jabber
Note This file is required for Unified CM 8.5 and earlier. For Unified CM 8.6 and later, the Application Dial Rules are integrated into the application, so you do not need to install an additional COP file to see the applicable fields.
Cisco Jabber for iPhone uses the same COP file as Cisco UC Integration for Microsoft Office Lync to make Application Dial Rules available.
Go to the Software Downloads page for Cisco UC Integration for Microsoft Office Communicator. Download and unzip the Administration Toolkit bundle. Within this bundle, you need only the following file: cmterm-cupc-dialrule-wizard-0.1.cop.
Table 2 Required Files for all Cisco Unified Communications Manager Releases File
To Obtain This File, See
Device COP file
Go to the software download site, http://www.cisco.com/go/jabber_iphone_cop. Locate and download cmterm-iphone-install-120713.cop.sgn.
Cisco Jabber application for your device
Access the App Store from within iTunes or use the App Store application on the iOS device.
When you search for Cisco Jabber, be sure to distinguish Cisco Jabber from Cisco Jabber IM.
