Known defects, or bugs, have a severity level that indicates the priority of the defect. Development managers usually define bug severity. Severity helps the Cisco Jabber for Windows product team focus on bug fixes for future releases and prioritize fixes.
The following table describes bug severity levels:
Severity level
Description
1
Catastrophic
Reasonably common circumstances cause the entire system to fail, or a major subsystem to stop working, or other devices on the network to be disrupted. No workarounds exist.
2
Severe
Important functions are unusable and workarounds do not exist. Other functions and the rest of the network is operating normally.
3
Moderate
Failures occur in unusual circumstances, or minor features do not work at all, or other failures occur but low-impact workarounds exist.
This is the highest level for documentation bugs.
4
Minor
Failures occur under very unusual circumstances, but operation essentially recovers without intervention. Users do not need to install any workarounds and performance impact is tolerable.
5
Cosmetic
Defects do not cause any detrimental effect on system functionality.
6
Enhancement
Requests for new functionality or feature improvements.
Bug Toolkit
You can search for bugs and issues with the Cisco Software Bug Toolkit. To access the bug toolkit, you need the following:
Internet connection and Web browser
Cisco.com user ID and password
Access the Bug Toolkit
To access the Cisco Software Bug Toolkit, do the following: