Local Gateway Supported Call Scenarios
Revised: 08/12/2010, OL-23270-01
This document describes the Local Gateway supported call scenarios in Cisco Hosted UCS. In the Hosted UCS 7.1.1 lite release, following call flows are supported:
•Outgoing PSTN Calls
•Incoming PSTN Calls
Outgoing PSTN Calls
This section has the following topics:
•Non-Emergency calls (CgPN and CdPN NOA setting)
•Non-Emergency Calls (With and Without DDI)
•Non-Emergency Calls (CLIR/CLIP)
•Non-Emergency Calls (Nat, Int, Premium, Service, Free, Loc)
•Emergency calls
Non-Emergency calls (CgPN and CdPN NOA setting)
For all of the Non-Emergency calls the CgPN and CdPN can be sent to the PSTN differently depending on how the trunk is configured to handle NOA. Therefore, following Non-Emergency outgoing PSTN calls are supported:
•CgPN NOA is set (Yes), CdPN is set (Yes)
•CgPN NOA is set (Yes), CdPN is not set (No)
•CgPN NOA is not set (No), CdPN is set (Yes)
•CgPN NOA is not set (No), CdPN is not set (No)
IP Phone -> PSTN (Any Non-Emergency PSTN Call, CdPN NOA - Yes; CgPN NOA - Yes)
In this call scenario:
•CdPN NOA is set (Yes)
•CgPN NOA is set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-1 IP Phone -> PSTN (CdPN NOA - Yes; CgPN NOA - Yes)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 00 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (Any Non-Emer PSTN Call, CdPN NOA - Yes; CgPN NOA - No)
In this call scenario:
CdPN NOA is set (Yes)
CgPN NOA is not set (No)
IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-2 IP Phone -> PSTN (CdPN NOA - Yes; CgPN NOA - No)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) CgPN: NAC1 + E164N1 (Unk) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) CgPN: 1 + 212-5550001 (Unk) |
IP Phone -> PSTN (Any Non-Emer PSTN Call, CdPN NOA - No; CgPN NOA - Yes)
In this call scenario:
CdPN NOA is not set (No)
CgPN NOA is set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-3 IP Phone -> PSTN (CdPN NOA - No; CgPN NOA - Yes)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: NAC1 + E164N3 (Unk) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 1 + 314-5550003 (Unk) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (Any Non-Emer PSTN Call, CdPN NOA - No; CgPN NOA - No)
In this call scenario:
•CdPN NOA is not set (No)
•CgPN NOA is not set (No)
•IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-4 IP Phone -> PSTN (CdPN NOA - No; CgPN NOA - No)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: NAC1 + E164N3 (Unk) CgPN: NAC1 + E164N1 (Unk) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 1 + 314-5550003 (Unk) CgPN: 1 + 212-5550001 (Unk) |
Non-Emergency Calls (With and Without DDI)
For all of the above calls the CgPN is processed differently depending on whether the line has an E.164 number associated with the internal number. Therefore, following Non-Emergency outgoing PSTN calls are supported:
•User line configured with DDI,
•User line configured without DDI.
IP Phone (with DDI) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-5 IP Phone (with DDI) -> PSTN
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + 9 + SLC1 + EXT1 |
CdPN: E164N3 (Nat) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550001 (Nat) |
IP Phone (without DDI) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, without DDI Number) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-6 IP Phone (without DDI) -> PSTN
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) CgPN: E164N0 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550000 (Nat) |
Non-Emergency Calls (CLIR/CLIP)
For all of the above calls the Presentation Indicator is setup differently depending on whether the user has made a call from a location configured as CLIR or CLIP, and whether the user has made a call using the CLIR or CLIP release code. Therefore, following Non-Emergency outgoing PSTN calls are supported:
•User dialing from a location configured as CLIR,
•User dialing from a location configured as CLIR and using CLIR release code,
•User dialing from a location configured as CLIP,
•User dialing from a location configured as CLIP and using CLIP release code.
IP Phone (CLIR) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 configured as LPS1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-7 IP Phone (CLIR) -> PSTN
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 (CLIR) |
CdPN: 90 + E164N3 (PI LPS1) CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) (PI LPS1) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 (PI restricted) CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) (PI restricted) CgPN: 212-5550001 (Nat) |
IP Phone (CLIR Release) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
CdPN NOA is for example set (Yes)
CgPN NOA is for example set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 configured as LPS1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 and using CCRC1 (Dialed number: PAP1 + CCRC1 + NAC1 + E164N3)
Figure E-8 IP Phone (CLIR Release) -> PSTN
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CdPN: PAP1 + CCRC1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 (CLIR) |
CdPN: 90 + E164N3 (PI LPS2) CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) (PI LPS2) CgPN: E164N1 (Nat) |
CdPN: 9 + *82 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 (PI allowed) CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) (PI allowed) CgPN: 212-5550001 (Nat) |
IP Phone (CLIP) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 configured as LPS2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-9 IP Phone (CLIP) -> PSTN
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 (CLIR) |
CdPN: 90 + E164N3 (PI LPS2) CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) (PI LPS2) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 (PI allowed) CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) (PI allowed) CgPN: 212-5550001 (Nat) |
IP Phone (CLIP Release) -> PSTN (Any non-Emergency PSTN Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 configured as LPS2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Non-Emergency call, for example a National (Long-distance) call to E164N3 and using CCRC2 (Dialed number: PAP1 + CCRC2 + NAC1 + E164N3)
Figure E-10 IP Phone (CLIP Release) -> PSTN
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CdPN: PAP1 + CCRC2 + NAC1 + E164N3 CgPN: SLC1 + EXT1 (CLIR) |
CdPN: 90 + E164N3 (PI LPS1) CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) (PI LPS1) CgPN: E164N1 (Nat) |
CdPN: 9 + *67 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 (PI restricted) CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) (PI restricted) CgPN: 212-5550001 (Nat) |
Non-Emergency Calls (Nat, Int, Premium, Service, Free, Loc)
Following Non-Emergency outgoing PSTN calls are supported:
•National,
•International,
•Premium,
•Service,
•Free Phone,
•Local.
IP Phone -> PSTN (National Call)
In this call scenario:
CdPN NOA is for example set (Yes)
CgPN NOA is for example set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a National (Long-distance) call to E164N3 (Dialed number: PAP1 + NAC1 + E164N3)
Figure E-11 IP Phone -> PSTN (National Call)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164N3 (Nat) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (International Call)
In this call scenario:
CdPN NOA is for example set (Yes)
CgPN NOA is for example set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making an International call to E164I5 (Dialed number: PAP1 + IAC1 + E164I5)
Figure E-12 IP Phone -> PSTN (International Call)
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CdPN: PAP1 + IAC1 + E164I5 CgPN: SLC1 + EXT1 |
CdPN: 900 + E164I5 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: E164I5 (Int) CgPN: E164N1 (Nat) |
CdPN: 9 + 011 + 44-1632-123456 CgPN: 431 + 0001 |
CdPN: 900 + 44-1632-123456 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 44-1632-123456 (Int) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (Premium Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Premium call to PREM (Dialed number: PAP1 + NAC1 + PREM)
Figure E-13 IP Phone -> PSTN (Premium Call)
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CdPN: PAP1 + NAC1 + PREM CgPN: SLC1 + EXT1 |
CdPN: 90 + PREM CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: PREM (Nat) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 900-NXXXXXX CgPN: 431 + 0001 |
CdPN: 90 + 900-NXXXXXX CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 900-NXXXXXX (Nat) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (Service Call)
In this call scenario:
CdPN NOA is for example set (Yes)
CgPN NOA is for example set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Service call to N11S (Dialed number: PAP1 + N11S)
Figure E-14 IP Phone -> PSTN (Service Call)
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CdPN: PAP1 + N11S CgPN: SLC1 + EXT1 |
CdPN: 9090000 + N11S CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: N11S (Unk) CgPN: E164N1 (Nat) |
CdPN: 9 + 411 CgPN: 431 + 0001 |
CdPN: 9090000 + 411 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 411 (Unk) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (Toll-free Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a Toll-free call to FREE (Dialed number: PAP1 + NAC1 + FREE)
Figure E-15 IP Phone -> PSTN (Toll-free Call)
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CdPN: PAP1 + NAC1 + FREE CgPN: SLC1 + EXT1 |
CdPN: 90 + FREE CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: FREE (Nat) CgPN: E164N1 (Nat) |
CdPN: 9 + 1 + 800-NXXXXXX CgPN: 431 + 0001 |
CdPN: 90 + 800-NXXXXXX CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 800-NXXXXXX (Nat) CgPN: 212-5550001 (Nat) |
IP Phone -> PSTN (7-digit Local Call, send NDC)
In this call scenario:
•LGW Trunk is configured to set the NDC for Local Calls
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC2 + EXT1, DDI Number: NDC3 + SN3) in Location 2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID2) is making a 7-digit local call to SN4 (Dialed number: PAP1 + SN4)
Figure E-16 IP Phone -> PSTN (7-digit Local Call, send NDC)
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CdPN: PAP1 + SN4 CgPN: SLC2 + EXT1 |
CdPN: 90 + NDC3 + SN4 CgPN: CPID1 + RID2 + CT + SLC2 + EXT1 |
CdPN: NDC3 + SN4 (Sub) CgPN: NDC3 + SN3 (Sub) |
CdPN: 9 + 5550004 CgPN: 432 + 0001 |
CdPN: 90 + 314 + 5550004 CgPN: 220 + 0100 + 9 + 432 + 0001 |
CdPN: 314 + 5550004 (Sub) CgPN: 314 + 5550003 (Sub) |
IP Phone -> PSTN (7-digit Local Call, don't send NDC)
In this call scenario:
•LGW Trunk is configured not to set the NDC for Local Calls
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC2 + EXT1, DDI Number: NDC3 + SN3) in Location 2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID2) is making a 7-digit local call to SN4 (Dialed number: PAP1 + SN4)
Figure E-17 IP Phone -> PSTN (7-digit Local Call, don't send NDC)
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CdPN: PAP1 + SN4 CgPN: SLC2 + EXT1 |
CdPN: 90 + NDC3 + SN4 CgPN: CPID1 + RID2 + CT + SLC2 + EXT1 |
CdPN: SN4 (Sub) CgPN: SN3 (Sub) |
CdPN: 9 + 5550004 CgPN: 432 + 0001 |
CdPN: 90 + 314 + 5550004 CgPN: 220 + 0100 + 5 + 432 + 0001 |
CdPN: 5550004 (Sub) CgPN: 5550003 (Sub) |
IP Phone -> PSTN (10-digit Local Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: NDC1 + SN1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a 10-digit local call to NDC1 + SN2 (Dialed number: PAP1 + NDC1 + SN2)
Figure E-18 IP Phone -> PSTN (10-digit Local Call))
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CdPN: PAP1 + NDC1 + SN2 CgPN: SLC1 + EXT1 |
CdPN: 90 + NDC1 + SN2 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: NDC1 + SN2 (Sub) CgPN: NDC1 + SN1 (Sub) |
CdPN: 9 + 212 + 5550002 CgPN: 431 + 0001 |
CCdPN: 90 + 212+ 5550002 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 212 + 5550002 (Sub) CgPN: 212 + 5550001 (Sub) |
IP Phone -> PSTN (11-digit Local Call)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, DDI Number: NDC1 + SN1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1) is making a 11-digit local call to NDC1 + SN2 (Dialed number: PAP1 + NDC1 + SN2)
Figure E-19 IP Phone -> PSTN (11-digit Local Call)
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CdPN: PAP1 + NAC1 + NDC1 + SN2 CgPN: SLC1 + EXT1 |
CdPN: 90 + NDC1 + SN2 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: NDC1 + SN2 (Sub) CgPN: NDC1 + SN1 (Sub) |
CdPN: 9 + 1 + 212 + 5550002 CgPN: 431 + 0001 |
CdPN: 90 + 212+ 5550002 CgPN: 220 + 0010 + 9 + 431 + 0001 |
CdPN: 212 + 5550002 (Sub) CgPN: 212 + 5550001 (Sub) |
IP Phone -> IntraSite -> IP Phone -> Call Forward -> PSTN
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone 1 (Internal Number: SLC1 + EXT1, DDI Number: E164N1)) is making an Intra-site call to IP Phone 2 (Internal Number: SLC1 + EXT2, DDI Number: E164N2) both in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1. IP Phone 2 has CFA set to E164N3
Note IP Phone > IntraSite > IP Phone call processing is not shown since there is no difference if Local PSTN Access is used
Figure E-20 IP Phone -> IntraSite -> IP Phone -> Call Forward -> PSTN)
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CdPN: PAP1 + NAC1 + E164N3 CgPN: EXT1 RdN: SLC1 + EXT2 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 RdN: SLC1 + EXT2 |
CdPN: E164N3 (Nat) CgPN: E164N0 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 0001 RdN: 431 + 0002 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 5 + 431 + 0001 RdN: 431 + 0002 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550000 (Nat) |
IP Phone -> InterSite -> IP Phone -> Call Forward -> PSTN
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone 1 (Internal Number: SLC1 + EXT1, DDI Number: E164N1)) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1 is making an Inter-site call to IP Phone 2 (Internal Number: SLC2 + EXT1, DDI Number: E164N3) in Location 2 on Unified CM cluster 1 (PSTN Published Number: E164N07, Unified CM ID: CPID1, Location RID: RID2. IP Phone 2 has CFA set to E164N2
Note IP Phone > InterSite > IP Phone call processing is not shown since there is no difference if Local PSTN Access is used
Figure E-21 IP Phone -> InterSite -> IP Phone -> Call Forward -> PSTN
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CdPN: PAP1 + NAC1 + E164N2 CgPN: ISP + SLC1 + EXT1 RdN: SLC2 + EXT1 |
CdPN: 90 + E164N2 CgPN: CPID1 + RID2 + CT + SLC1 + EXT1 RdN: SLC2 + EXT1 |
CdPN: E164N2 (Nat) CgPN: E164N07 (Nat) |
CdPN: 9 + 1 + 646-5550002 CgPN: 8 + SLC1 + 0001 RdN: 432 + 0001 |
CdPN: 90 + 646-5550002 CgPN: 220 + 0100 + 5 + 431 + 0001 RdN: 432 + 0001 |
CdPN: 646-5550002 (Nat) CgPN: 314-5550000 (Nat) |
PSTN -> IP Phone -> Call Forward -> PSTN
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN user (E.164 number: PSTN) is making a call to IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1)) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1. IP Phone has CFA set to E164N3
Note PSTN > IP Phone call processing is not shown since as it is described in the next section
Figure E-22 IPSNT -> IP Phone -> Call Forward -> PSTN
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CdPN: PAP1 + NAC1 + E164N3 CgPN: PAP1 + NAC1 + PSTN RdN: SLC1 + EXT1 |
CdPN: 90 + E164N3 CgPN: CPID1 + RID1 + CT + PAP1 + NAC1 + PSTN RdN: SLC1 + EXT2 |
CdPN: E164N3 (Nat) CgPN: E164N0 (Nat) |
CdPN: 9 + 1 + 314-5550003 CgPN: 9 + 1 + 214-5551234 RdN: 431 + 0001 |
CdPN: 90 + 314-5550003 CgPN: 220 + 0010 + 5 + 9 + 1 + 214-5551234 RdN: 431 + 0001 |
CdPN: 314-5550003 (Nat) CgPN: 212-5550000 (Nat) |
Emergency calls
For outgoing Emergency calls:
•If the location is not configured to use the "Cisco Emergency Responder" or "DDI for Emergency" feature, the CgPN will always be replaced with the Location Emergency Published Number.
•If the location is configured to use the "Cisco Emergency Responder" feature, the CgPN number is modified to the Emergency Location Identification Number (ELIN).
•If the location is configured to use the "DDI for Emergency" feature, the CgPN will be replaced with an E.164 number of the line which originated the call (if the line is associated with an E.164 number) or with the Location Emergency Published Number (if the line is not associated with an E.164 number).
Therefore, following Emergency outgoing PSTN calls are supported:
•IP Phone -> PSTN (Emergency Call, Default handling),
•IP Phone -> PSTN (Emergency Call, Cisco ER configured),
•IP Phone (with DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled),
•IP Phone (without DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
For all of the above calls the Presentation Indicator is not setup differently regardless of whether the user has made a call from a location configured as CLIR or CLIP, and whether the user has made a call using the CLIR or CLIP release code.
IP Phone -> PSTN (Emergency Call, Default handling)
In this call scenario:
CdPN NOA is for example set (Yes)
CgPN NOA is for example set (Yes)
IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, Default Emergency Call Handling) is making an Emergency call to EMER (Dialed number: EMER)
Figure E-23 IP Phone -> PSTN (Emergency Call, Default handling)
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CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: 9 + EMER CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: EMER (Unk) CgPN: E164N0 (Nat) |
CdPN: 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 220 + 0010 + 4 + 431 + 0001 |
CdPN: 911 (Unk) CgPN: 212-5550000 (Nat) |
IP Phone -> PSTN (Emergency Call, Cisco ER configured)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, Cisco ER Configured) is making an Emergency call to EMER (Dialed number: EMER). IP Phone is for example in ERL1 (configured with ELIN1).
Figure E-24 IP Phone -> PSTN (Emergency Call, Cisco ER configured)
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CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: CERID + ELIN1 + EMER CgPN: SLC1 + EXT1 |
CdPN: 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 431 + 0001 |
CdPN: 1 + 212-9110000 + 911 CgPN: 431 + 0001 |
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CdPN: CERID + ELIN1 + EMER CgPN: SLC1 + EXT1 |
CdPN: 9 + EMER CgPN: CPID1 + RID1 + CT + ELIN1 |
CdPN: EMER (Unk) CgPN: ELIN1 (Nat) |
CdPN: 1 + 212-9110000 + 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 220 + 0010 + 4 + 212-9110000 |
CdPN: 911 (Unk) CgPN: 212-9110000 (Nat) |
IP Phone (with DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, "DDI for Emergency" enabled) is making an Emergency call to EMER (Dialed number: EMER)
Figure E-25 IP Phone (with DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
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CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: 9 + EMER CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: EMER (Unk) CgPN: E164N1 (Nat) |
CdPN: 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 220 + 0010 + 4 + 431 + 0001 |
CdPN: 911 (Unk) CgPN: 212-5550001 (Nat) |
IP Phone (with DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, "DDI for Emergency" enabled) is making an Emergency call to EMER (Dialed number: EMER)
Figure E-26 IP Phone (with DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
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CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: 9 + EMER CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: EMER (Unk) CgPN: E164N1 (Nat) |
CdPN: 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 220 + 0010 + 4 + 431 + 0001 |
CdPN: 911 (Unk) CgPN: 212-5550001 (Nat) |
IP Phone (without DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•IP Phone (Internal Number: SLC1 + EXT1, without DDI Number) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, "DDI for Emergency" enabled) is making an Emergency call to EMER (Dialed number: EMER)
Figure E-27 IP Phone (without DDI) -> PSTN (Emergency Call, "DDI for Emergency" enabled)
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CdPN: EMER CgPN: SLC1 + EXT1 |
CdPN: 9 + EMER CgPN: CPID1 + RID1 + CT + SLC1 + EXT1 |
CdPN: EMER (Unk) CgPN: E164N0 (Nat) |
CdPN: 911 CgPN: 431 + 0001 |
CdPN: 9 + 911 CgPN: 220 + 0010 + 4 + 431 + 0001 |
CdPN: 911 (Unk) CgPN: 212-5550000 (Nat) |
Incoming PSTN Calls
The supported Incoming PSTN calls as follows:
•PSTN (National Call) -> IP Phone
•PSTN (International Call) -> IP Phone
•PSTN (Emergency, CER PSAP Callback) -> IP Phone
•PSTN (7-digit Local Call, receive NDC) -> IP Phone
•PSTN (7-digit Local Call, no NDC) -> IP Phone
•PSTN (10-digit Local Call) -> IP Phone
•PSTN -> Voicemail
•PSTN -> IP Phone -> CF IntraSite -> IP Phone
•PSTN -> IP Phone -> CF InterSite -> IP Phone
PSTN (National Call) -> IP Phone
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN user (E.164 number: PSTN) is making a call to IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1)) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1.
Figure E-28 PSTN (National Call) -> IP Phone
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CdPN: E164N1 (Nat) CgPN: PSTN (Nat) |
CdPN: CPID1 + RID1 + SLC1 + EXT1 CgPN: PAP1 + NAC1 + PSTN |
CdPN: SLC1 + EXT1 CgPN: PAP1 + NAC1 + PSTN |
CdPN: 212-5550001 (Nat) CgPN: 214-5551234 (Nat) |
CdPN: 220 + 0010 + 431 + 0001 CgPN: 9 + 1 + 214-5551234 |
CdPN: 431 + 0001 CgPN: 9 + 1 + 214-5551234 |
PSTN (International Call) -> IP Phone
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN user in the UK (E.164 number: E164I5) is making a call to IP Phone (Internal Number: SLC1 + EXT1, DDI Number: E164N1)) in Location 1 on Unified CM cluster 1 in US (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1.
Figure E-29 PSTN (International Call) -> IP Phone
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CdPN: E164N1 (Nat) CgPN: E164I5 (Int) |
CdPN: CPID1 + RID1 + SLC1 + EXT1 CgPN: PAP1 + IAC1 + E164I5 |
CdPN: SLC1 + EXT1 CgPN: PAP1 + IAC1 + E164I5 |
CdPN: 212-5550001 (Nat) CgPN: 44-1632-123456 (Int) |
CdPN: 220 + 0010 + 431 + 0001 CgPN: 9 + 011 + 44-1632-123456 |
CdPN: 431 + 0001 CgPN: 9 + 011 + 44-1632-123456 |
PSTN (Emergency, CER PSAP Callback) -> IP Phone
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSAP Operator is making a call-back to an Emergency caller (the CgPN delivered to the PSAP operator was ELIN1). The Emergency call was made to EMER from an IP Phone (Internal Number: SLC1 + EXT1, for example with DDI Number: E164N1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1, Cisco ER Configured) IP Phone is in ERL1 (configured with ELIN1, which is associated with CPID1 + RID1 + SLCE + EXTE).
Figure E-30 PSTN (Emergency, CER PSAP CallBack) -> IP Phone
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CdPN: ELIN1 (Nat) CgPN: PSAP |
CdPN: CPID1 + # + RID1 + SLCE + EXTE CgPN: PAP1 + NAC1 + PSAP |
CdPN: 913 + ELIN1 CgPN: PAP1 + NAC1 + PSAP |
CdPN: 212-9110000 CgPN: PSAP |
CdPN: 220 + # + 0010 + 431 + 0911 CgPN: 9 + 1 + PSAP |
CdPN: 913 + 212-9110000 CgPN: 9 + 1 + PSAP |
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CdPN: 913 + ELIN1 CgPN: PAP1 + NAC1 + PSAP |
CdPN: SLC1 + EXT1 CgPN: PAP1 + NAC1 + PSAP |
CdPN: SLC1 + EXT1 CgPN: PAP1 + NAC1 + PSAP |
CdPN: 913 + 212-9110000 CgPN: 9 + 1 + PSAP |
CdPN: 431 + 0001 CgPN: 9 + 1 + PSAP |
CdPN: 431 + 0001 CgPN: 9 + 1 + PSAP |
PSTN (7-digit Local Call, receive NDC) -> IP Phone
In this call scenario:
The CgPN and CdPN is received with the NDC
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN User (E.164 number NDC3 + SN4) is making a call to IP Phone (Internal Number: SLC2 + EXT1, DDI Number: NDC3 + SN3) in Location 2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID2)
Figure E-31 PSTN (7-digit Local Call, receive NDC) -> IP Phone
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CdPN: NDC3 + SN3 (Sub) CgPN: NDC3 + SN4 (Sub) |
CdPN: CPID1 + RID2 + SLC2 + EXT1 CgPN: PAP1 + NDC3 + SN4 |
CdPN: SLC2 + EXT1 CgPN: PAP1 + NDC3 + SN4 |
CdPN: 314 + 5550003 (Sub) CgPN: 314 + 5550004 (Sub) |
CdPN: 220 + 0100 + 432 + 0001 CgPN: 9 + 314 + 5550004 |
CdPN: 432 + 0001 CgPN: 9 + 314 + 5550004 |
PSTN (7-digit Local Call, no NDC) -> IP Phone
In this call scenario:
•The CgPN and CdPN is received without the NDC
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN User (E.164 number NDC3 + SN4) is making a call to IP Phone (Internal Number: SLC2 + EXT1, DDI Number: NDC3 + SN3) in Location 2 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID2)
Figure E-32 PSTN (7-digit Local Call, no NDC) -> IP Phone
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CdPN: SN3 (Sub) CgPN: SN4 (Sub) |
CdPN: CPID1 + RID2 + SLC2 + EXT1 CgPN: PAP1 + SN4 |
CdPN: SLC2 + EXT1 CgPN: PAP1 + SN4 |
CdPN: 5550003 (Sub) CgPN: 5550004 (Sub) |
CdPN: 220 + 0100 + 432 + 0001 CgPN: 9 + 5550004 |
CdPN: 432 + 0001 CgPN: 9 + 5550004 |
PSTN (10-digit Local Call) -> IP Phone
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN User (E.164 number NDC1 + SN2) is making a call to IP Phone (Internal Number: SLC1 + EXT1, DDI Number: NDC1 + SN1) in Location 1 on Unified CM cluster 1 (PSTN Published Number: E164N0, Unified CM ID: CPID1, Location RID: RID1).
Figure E-33 PSTN (10-digit Local Call) -> IP Phone
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CdPN: NDC1 + SN1 (Sub) CgPN: NDC1 + SN2 (Sub) |
CdPN: CPID1 + RID1 + SLC1 + EXT1 CgPN: PAP1 + NDC1 + SN2 |
CdPN: SLC1 + EXT1 CgPN: PAP1 + NDC1 + SN2 |
CdPN: 212 + 5550001 (Sub) CgPN: 212 + 5550002 (Sub) |
CdPN: 220 + 0010 + 431 + 0001 CgPN: 9 + 212 + 5550002 |
CdPN: 431 + 0001 CgPN: 9 + 212 + 5550002 |
PSTN -> Voicemail
In this call scenario:
•CdPN NOA is for example set (Yes)
•CgPN NOA is for example set (Yes)
•PSTN user (E.164 number: PSTN) wants to check his Voicemail (Voicemail ID: VMCPID, VoiceMail RID: VMRID, Voicemail Pilot SLC: VMSLC, VoiceMail Pilot Ext: VMEXT, Voicemail DDI Number: E164NVM). The LGW is configured in Location 1 on Unified CM cluster 1 (Unified CM ID: CPID1, Location RID: RID1.
Figure E-34 PSTN -> Voicemail
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CdPN: E164NVM (Nat) CgPN: PSTN (Nat) |
CdPN: VMCPID + VMRID + VMSLC + VMEXT CgPN: VMCPID + #1# + PAP1 + NAC1 + PSTN |
CdPN: 212-5558888 (Nat) CgPN: 212-5551234 (Nat) Unified CM OUT' PGW IN CdPN: VMCPID + VMRID + VMSLC + VMEXT CgPN: VMCPID + #1# + PAP1 + NAC1 + PSTN CdPN: 300 + 0100 + 200 + 0000 CgPN: 300 + #1# + 9 + 1 + 214-5551234 |
CdPN: 300 + 0100 + 200 + 0000 CgPN: 300 + #1# + 9 + 1 + 214-5551234 PGW OUT ' Movius IN CdPN: VMCPID + VMRID + VMSLC + VMEXT CgPN: PAP1 + NAC1 + PSTN CdPN: 300 + 0100 + 200 + 0000 CgPN: 9 + 1 + 214-5551234 |
PSTN -> IP Phone -> CF IntraSite -> IP Phone
In this call scenario the first call leg PSTN > IP Phone has already been described in the above sections. For the second call leg (IP Phone -> CF IntraSite -> IP Phone) there is no difference whether the call arrived via Local or Central PSTN access, since the CgPN will be the same and is therefore not covered in this document.
PSTN -> IP Phone -> CF InterSite -> IP Phone
In this call scenario the first call leg (PSTN > IP Phone) has already been described in the above sections. For the second call leg (IP Phone > CF IntraSite > IP Phone) there is no difference whether the call arrived via Local or Central PSTN access, since the CgPN will be the same and is therefore not covered in this document.
The following abbrevations are used in this chapter
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CC |
Country Code. CC1 (1) - for US and CC2 (44) - for UK, are used in the examples |
CPID |
Unique Call Processing IDentifier for each Hosted UCS component (Unified CM, PGW, Movius Server, ...). CPID1 (220) for Unified CM cluster 1, is used in the example |
CT |
Call Type. |
CT=4 |
Emergency Call. |
CT = 5 |
Forwarded Call to PSTN. |
CT = 6 |
Forwarded IntraSite or InterSite call (to another location in the same customer. |
CT = 8 |
InterSite call (to another location in the customer). |
CT = 9 |
PSTN call. |
E164N |
E.164 National number, equal to NDC + SN. E164N0 (212-5550000), E164N07 (314-5550000), E164N1 (212-5550001), E164N2 (646-5550002), E164N3 (314-5550003) and E164N4 (314-5550004) - for the US and E164N5 (1632-123456) are used in the examples. |
E164I |
E164IE.164 International number for Geographic areas, equal to CC + NDC + SN. E164I0 (1-212-5550000) or (1-314-5550000), E164I1 (1-212-5550001), E164I2 (1-646-5550002), E164I3 (1-314-5550003) and E164I4 (1-314-5550004) - for the US and E164I5 (44-1632-123456) are used in the examples. |
ELIN |
Emergency Line Identification Number. ELIN1 (212-555911000) is used in the examples. |
EMER |
Emergency number. EMER (911) is used in the examples. |
FREE |
Toll-Free Phone Number. FREE (800-NXXXXXX) is used in the examples. |
IAC |
International Access Code. IAC1 (011) - for the US is used in the examples. |
ISP |
Customer InterSite Prefix. ISP1 (8) for Customer 1 on Unified CM cluster 1 is used in the examples. |
LPS |
Location CLIR/CLIP Presentation Setting. LPS1 (restricted) and LPS2 (allowed) are used is used in the examples. |
N11 |
N11 codes, more formally known as service codes, are used to provide three-digit dialing access to special services. N11S (411) is used in the examples. |
NAC |
National Access Code. NAC1 (1) - for the US is used in the examples. |
NDC |
National Access Code. NAC1 (1) - for the US is used in the examples. |
PAP |
Location PSTN Access Prefix. PAP1 (9) for Location 1 on Unified CM cluster 1 is used in the examples. |
PREM |
Premium Phone Number. PREM (900-NXXXXXX) is used in the examples. |
RID |
Unique per-"Unified CM cluster" Location Route IDentifier. RID1 (0010) for Location 1 and RID2 (0100) for Location 2 on Unified CM cluster 1 are used in the examples. |
SLC |
Slate Location Code. SLC1 (431) and SLC2 (432) are used in the examples. |
SN |
Subscriber Number is a part of the E.164 National (significant) number for Geographic areas. SN0 (5550000), SN1 (5550001), SN2 (5550002), SN3 (5550003) and SN4 (5550004) - for the US and SN5 (123456) - for the UK are used in the examples. |