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agent_performance report data fields
agent_performance report template



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report data fields
   agent_performance#data
   skill_group_performance#data
   system_performace_by_category#data
   system_performance#data
   system_performance_by_mailbox#data
   system_performance_by_sender_address#data
   system_performance_by_track_number#data
   team_performance#data
    % Responded To
       skill_group_performance#data
       team_performance#data
    Address
    Agent Name
    Agent Responses
       system_performance#data
       system_performance_by_mailbox#data
       system_performance_by_sender_address#data
       system_performance_by_track_number#data
    AHT
       agent_performance#data
       system_performance#data
       system_performance_by_track_number#data
    Auto Responses
       system_performance#data
       system_performance_by_mailbox #data
       system_performance_by_sender_address#data
       system_performance_by_track_number#data
    Category
    Mailbox
    Msg Answered
    Msg Archived Without Reply
       agent_performance#data
       skill_group_performance#data
       system_performance_by_mailbox#data
       team_performance#data
    Msg Assigned
       agent_performance#data
       skill_group_performance#data
       team_performance#data
    Msg Assigned From
    Msg Auto Archive
    Msg in Queue
       agent_performance#data
       skill_group_performance#data
       team_performance#data
    Msg In Skill
    Msg Manual Archive
    Msg Max Active Time
       skill_group_performance#data
       system_performance_by_sender_address#data
    Msg Max Wait Time
       agent_performance#data
       skill_group_performance#data
       team_performance#data
    Msg New
    Msg Not Answered
    Msg Oldest in Skill
    Msg Reassigned From
       skill_group_performance#data
       team_performance#data
    Msg Reassigned To
       agent_performance#data
       skill_group_performance#data
       team_performance#data
    Msg Received
       system_performace_by_category#data
       system_performance#data
       system_performance_by_mailbox#data
       system_performance_by_sender_address#data
       system_performance_by_track_number#data
    Msg Sent/Archived
       agent_performance#data
       team_performance#data
    Msg Sent/Kept Current
       agent_performance#data
       team_performance#data
    Msg Still Active
       system_performance_by_mailbox#data
       system_performance_by_sender_address#data
    Msg Total
    Msg Total Handle
    Percent Total
    Skill Group
    Team Name
    Total Handle Time
       agent_performance#data
       system_performance_by_track_number#data
    Total Msg Handled
    Total Responses
    Track Number
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skill_group_performance report data fields
skill_group_performance report template
sort report data
system_performance report data fields
system_performance report template
system_performance_by_category report data fields
system_performance_by_category report template
system_performance_by_mailbox report data fields
system_performance_by_mailbox report template
system_performance_by_sender_address report data fields
system_performance_by_sender_address report template
system_performance_by_track_number report data fields
system_performance_by_track_number report template



team_performance report data fields
team_performance report template
templates



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