About Report Templates

WebView includes a set of predefined templates that enable you to generate reports about agent, skill group, team, and system performance using the historical data stored in the Cisco Independent Reporting database. These reports present the data in a table format.

The following table lists the E-Mail Manager templates provided by WebView:

Template Name

Description

agent_performace

Statistics on agent message volume, response time, agent actions, and work time.

new_agent_performance

Statistics on user response time, service standard and wait time for active.

skill_group_performance

Statistics on the Cisco E-Mail Manager skill group queue message volume, response time, agent actions and work time.

new_skill_group_performance

Statistics on rules assigned, response time, wait time and active time.

team_performance

Statistics on Team message volume, response time, agent actions, and work time.

system_performance

Global statistics on a single interval or comparison statistics by the hour, day, week, month, or year within a defined interval.

system_performace_by_category

Statistics on message volume, response time, and work time, by message category.

new_system_performace_by_category

Statistics on service standard, response time, work time and active time by message category.

system_performance_by_mailbox

Statistics on message volume, response time, work time by POP3 mailbox view name.

new_system_performance_by_mailbox

Statistics on  service standard, response time, work time  and wait time by POP3 mailbox view name.

system_performance_by_sender_address

Statistics on message volume, response time, work time, by sender address.

new_system_performance_by_sender_address

Statistics on  service standard, response time, work time and active time by sender address .

system_performance_by_track_number

Statistics on message volume, response time, work time, by tracking number.

new_system_performance_by_track_number

Statistics on service standard, response time, work time and active time by tracking  number.