Internet Protocol Interactive Voice Response

Internet Protocol Interactive Voice Response (IP-IVR) provides queuing, voice response, and auto-attendant functions for IPCC. It is an IP-powered interactive voice response solution that provides an open, extensible, and feature-rich foundation for the creation and delivery of IVR solutions.

An IVR is a telecommunications computer, also called a Voice Response Unit (VRU), that responds to caller entered touch-tone digits. The IVR responds to these digits in much the same way that a conventional computer responds to keystrokes or a click of a mouse. The IVR uses a digitized voice to read menu selections to the caller. The caller then enters the touch-tone digits that correspond to the desired menu selection.