Cisco ICM 5.0 Multichannel Software Implementation Map

The Cisco ICM 5.0 multichannel software integrates many software and hardware elements that you must install and configure. Click the three "Components" at the top of the following image map for some helpful setup tips. Click the request flow descriptions for details about the various request flows you can use. Click other components on the map for additional information. A suggested implementation plan is provided to help you coordinate the setup tasks. Note that in the following figure, all connections are bidirectional; arrows indicate the direction of link initiation. The boxes on the map do not represent individual machines. Some boxes are included to provide clarity of process and concept. For example, the platform might have only one CTI Server.

Copyright © 2003, Cisco Systems Inc., all rights reserved.