The Application Components

Cisco personnel or a Cisco Partner typically handles the work involved in setting up the application components. This work includes installing and configuring the Collaboration Server, Dynamic Content Adapter, Media Blender, and E-Mail Manager software. Here are some helpful tips; more complete information is available in the documentation listed below.

- When setting up the multichannel software for multiple sites, use remote control software to remotely handle configuration, troubleshooting, and rebooting.
- To configure the Media Blender that handles the CTI server, you must get the server IP addresses, port names, peripheral IDs, switch types, user names, and passwords used when the ICM/CCM components were set up. You add this information to the ACD.ciscocti.properties file on CMB.
- For Media Blender to communicate with Collaboration Server, you must set up the connection using the Collaboration Server Administration desktop. Also use the desktop to perform other configuration tasks. (See the Suggested Implementation Plan).
- For Dynamic Content Adapter to communicate with Collaboration Server, you must also set up a connection.
- For best results, use a fresh Collaboration Server installation with Dynamic Content Adapter (DCA), and be sure to install DCA on its own server. Because DCA uses a different version of ServletExec than Collaboration Server uses, it should not be installed on the same machine as Collaboration Server.
- During the configuration of the ICM/CCM components, application instances and media routing domains (MRDs) for Collaboration Server and E-Mail Manager are created using ICM Configuration Manager. Configure the Collaboration Server name and key to be the same as the Collaboration Server application instance created in the ICM software, and enable the MRDs.
- Work with someone at the customer site to be sure the caller's browser can use HTTP to send and receive a Web page to and from the Collaboration Servers in the DMZ.

You need the following documentation:

- Cisco Collaboration Server documents:
  - Cisco Collaboration Server Implementation Guide
  - Cisco Collaboration Server Installation Guide
  - Cisco Collaboration Server Overview
  - Cisco Collaboration Server Administration Guide
- Cisco Dynamic Content Adapter documents:
  - Cisco Dynamic Content Adapter Installation and Integration Guide
  - Cisco Dynamic Content Adapater Administration and Configuration Guide
- Cisco Media Blender documents:
  - Cisco Media Blender Installation Guide
  - Cisco Media Blender Administration Guide
- Cisco E-Mail Manager documents:
  - Cisco E-Mail Manager Installation and Configuration Guide
  - Cisco E-Mail Manager Overview Guide
  - Cisco E-Mail Manager Administration Guide

Back to Map