Cisco Collaboration Server, Version 5.0 is a powerful Web collaboration software. The features provided are PageShare, FrameShare, Follow-Me Browsing, FormShare, Text Chat, ScriptShare (agent only), AppShare (application sharing) and Whiteboarding. Cisco Collaboration Server also provides single session and multi-session chat capabilities.
Unique in this version Collaboration Server is its capability to work in three separate configurations.
Standalone Collaboration Server configuration - The Collaboration Server can be installed by itself, and can rely on Collaboration Server routing to ensure web requests are routed to Collaboration agents.
Basic ACD routing configuration (or the basic Media Blender configuration) - The Collaboration Server is installed along side the Cisco Media Blender. The Media Blender serves as an event bus, exchanging messages between the Collaboration Server and an ACD. In this configuration, the Collaboration Server relies on the ACD to make routing decisions for Web requests.
Cisco Collaboration Server with ICM Configuration - The Collaboration server is installed with the Cisco Media Blender, the ICM, and either the IPCC or an ACD. This configuration takes advantage of the queuing and routing capabilities of ICM software. Modules in this configuration include the Collaboration Server, the ICM, the Cisco IP Contact Center software (IPCC)
Cisco Collaboration Server, Version 5.0 is available for both Windows and Solaris Platforms.