ICM and Collaboration Server Configuration

Configuring the Collaboration Server for an ICM-integrated installation involves setup on several machines and requires you to understand configuration concepts for each of these machines.

This section provides an overview of configuration topics you should understand before you begin your Collaboration Server configuration. It also outlines the steps you should follow when setting up your Collaboration Server in an ICM-integrated environment. It discusses these topics:

See also:

For information on

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The potential components in a Cisco Customer Contact Software Platform installation

Cisco Customer Contact Software Platform Implementation Map