About Media Blender and ACD setup (basic ACD routing)

Set up is required on both the Media Blender server and the ACD used to route Web requests. See the Media Blender documentation set for information on Media Blender, as well as ACD setup.

Identify participating media

The blender.properties file on the Media Blender server allows you to identify participating media. In this file, you point to the properties file used to configure each medium in your configuration. For instance, for a basic Media Blender configuration, you will identify two properties files: one for the Collaboration Server (collaboration.properties) and one for the ACD medium (<acdtype>.properties).

Establish call strategies for participating media

Using properties files for all participating media, you establish different call strategies for different call classes. That is, you determine the callback strategy that should be used for chat requests or standard telephone calls. These properties files also let you determine which events should be shared and received by all media, as well as set up properties for international dialing.

For information

See

Configuring the Media Blender Server

The Media Blender Administration Guide