Collaboration Server and Media Blender Configuration: Basic ACD routing

Basic ACD routing refers to the Media Blender enabling ACD routing of Web requests. Ensuring this configuration is setup correctly requires an understanding of the configuration necessary on the Collaboration Server, the Media Blender, and the ACD used as the routing engine.

NOTE: The information in this section does not apply to Collaboration Server and Media Blender in an ICM-integrated environment.

To understand a basic Media Blender configuration, familiarize yourself with these topics:

See also:

For information on

See

Media Blender Configuration

The Cisco Media Blender Administration Guide