Configuring Media Blender Connections

This section provides an overview of the setup tasks necessary for configuring the Collaboration Server with Media Blender in a basic ACD routing configuration.

Setting up the Collaboration Server for the basic Media Blender configuration consists of these procedures:

These procedures assume you have installed the Collaboration Server Software and established the connection to the database, as detailed in the Collaboration Server Installation Guide.

Important: This section does not describe setup for ACD routing in an ICM-integrated installation.

Establishing Media Blender connections

With basic ACD routing, you establish connections to the Media Blender. (This connection is also sometimes referred to as a BAPI connection.) The Media Blender/Collaboration Server  connection uses the Sun Microsystems Remote Method Invocation (RMI). RMI uses a mechanism to communicate with remote objects called stubs and skeletons. You establish common properties shared by all three of these connections using the Collaboration Administration Desktop.

Use the Collaboration Administration Desktop to establish these properties for the Media Blender connection:

To set up Media Blender connections:

  1. Select Server Setup > Connections >Create.

  2. Enter information for each of your Media Blender connections. You must enter a name for the connection, the Media Blender host name,  RMI registry ports for Collaboration Server and Media Blender, and passwords for both machines.

  3. Click submit. You must copy files to the Media Blender server as described below before the connections can become active.

  4. Copy the following files from the Collaboration Server to the Media Blender Server:

    Copy this file from the Collaboration server...

    ...to this path on the Media Blender server

    <CCS_installdir>\servlet\properties\cmb\conn_name\<connectionname>.properties

    <CMB_installdir>\servlet\properties\

    <CCS_installdir>\servlet\properties\cmb\conn_name\blender\collaboration.properties

    <CMB_installdir>\servlet\properties\blender

Consult the Media Blender Administration Guide for details on setting up this connection on the Media Blender side.

Creating ACD queues

On the Collaboration server, you must create ACD queues, which are used to communicate with Media Blender and queue requests to the ACD.

To create an ACD queue:

  1. Select Server Setup|Queues|Create.

  2. Follow the wizard to create an  ACD queue. Be sure to enter the correct Media Blender connection.

  3. Click submit.

See also:

For information on

See

Setting up your database connection

The Collaboration Server Installation Guide