About Collaboration Server configuration types

The Collaboration Server can exist in three different configurations:

 

Configuration

Description

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ICM-integrated configuration

The Collaboration server is installed with the Cisco Media Blender, the ICM, and either the IPCC or an ACD. This configuration takes advantage of the queuing and routing capabilities of ICM software. Modules in this configuration include the Collaboration Server, the ICM, the Cisco IP Contact Center software (IPCC)

Basic ACD routing configuration (or the basic Media Blender configuration)

The Collaboration Server is installed along side the Cisco Media Blender. The Media Blender serves as an event bus, exchanging messages between the Collaboration Server and an ACD. In this configuration, the Collaboration Server relies on the ACD to make routing decisions for Web requests.

Standalone Collaboration Server configuration

The Collaboration Server can be installed by itself, and can rely on Collaboration Server routing to ensure web requests are routed to Collaboration agents.

See also:

For information on

See

Details on prerequisites and setup tasks for the ICM-integrated Collaboration Server configuration

ICM and Collaboration Server Configuration

Collaboration Server configuration in a basic ACD routing configuration

Collaboration Server and Media Blender Configuration: Basic ACD routing

Collaboration Server configuration in standalone mode.

Standalone Collaboration Server Configuration