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Appendix B: Supported Phones
The table below shows the phones that are supported by Packaged Contact Center Enterprise 9.0(x). Support is for both CTI OS and Finesse unless otherwise noted. All phones listed here support BIB and must be configured as SIP. Video option is not supported.
Phone Notes 99xx series Finesse supports 99xx series phones when the phone is configured for a single line only. Multiple lines are not supported. All phones in the system need to be configured with Max Calls = 2; busy trigger = 1.
CTI OS supports 9951 and 9971.
89xx series Finesse supports 89xx series phones when the phone is configured for a single line only. Multiple lines are not supported. All phones in the system need to be configured with Max Calls = 2; busy trigger = 1.
CTI OS supports 8941, 8945, and 8961.
797x series 7975 is supported. 796x series 7961, 7962, and 7965 are supported. 794x series 7941, 7942, and 7945 are supported. 69xx series 6921, 6941, and 6961 are supported. Cisco IP Communicator Version 8.6(x) is supported.