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Appendix A: Supported Gateways
Packaged Contact Center Enterprise 9.0(x) supports ISR G2 gateways only. The following table lists the supported options.
Table 1 Supported Gateways Category Requirements Hardware Options ISR G2 29xx, 39xx
Software Options Hardware Model Version Software Feature Set ISR G2 29xx, 39xx
15.0(1)M1.2
15.1(4)M3
15.2(2)T
15.2(3)T1
15.2(4)M1
Universal
Suggested gateway profiles
The following gateway profiles are suggested, but not required, for CCE PAC M1 deployment. Use them as guidelines if you build your own gateway profiles.
The maximum gateway port capacity is shared between active (talking) agents and CVP queued inbound calls (IVR ports).
Table 2 Suggested Gateway Configuration CCE PAC M1 offers three gateway profiles:
Up to 500 maximum total ports with a single 3945E per side.
Two gateways for redundancy and load-balancing the total ports. Each gateway requires the following:
Up to 1000 maximum total ports with two 3945E per side.
Four gateways for redundancy and load-balancing the total ports. Each gateway requires the following:
Up to 1800 maximum total ports with four 3945E per side.
Eight gateways for redundancy and load-balancing the total ports. Each gateway requires the following:
Each gateway is configured to share the load with its redundant pair during normal operations. Under normal operations, each gateway will handle the load close to half of its capacity.
During a failover scenario, each gateway will operate with its maximum supported load.
Each port provides TDM and VXML functionality including ASR/TTS.
These profiles include sizing for active conferences and active transfers as documented in the LOAD section of Configuration Limits.
Note that for 3945E gateway, a single combo gateway cannot exceed the number of concurrent VoiceXML sessions and VoIP calls.
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